Boots Reviews
Latest Reviews
★★☆☆☆
“Poor service and overpriced products...”
Written on: 28/05/2013 by peevedisanunderstatement (10 reviews written)
I recently went into my local Boots in Watford and in fairness the staff i encountered showed an awful lack of common sense. I had a lot of bags and was queuing up to pay for some make up i unfortunately couldn't find elsewhere let alone at a better price. The service of the people in front of me was slow but i held on as i was next to be served. A young gentlemen came up to me, clearly saw that i was struggling and asked if i wanted to serve myself. As i had items that were on offer i... (read more)
★☆☆☆☆
“Boots Prescription service is terrible”
Written on: 08/05/2013 by Susan Wain (4 reviews written)
For the third time in as many months my prescription was not ready. Three times i have had to have it issued as an emergency prescription because the staff at boots say that my doctors have not got the prescription ready. This morning the lady in Boots rang the docs and said that she was told that i had been issued with a two month supply,(i have only ever had one month at a time) I have rang my docs and they say Boots are not getting the prescription in on time. My next prescription is... (read more)
★★★★☆
“great for perscription lenses”
Written on: 07/05/2013 by nicky.weaver (1 review written)
no complaints from me and always get replacements pretty easily. (read more)
★☆☆☆☆
“Appalling prescription service”
Written on: 16/03/2013 by Reea
They seem to enjoy keeping you waiting for ten minutes even though the items are clearly visible. No other retailer would treat customers with such disdain. Saturday 16 March Walton on Thames branch (read more)
★☆☆☆☆
“Pharmd681”
Written on: 15/03/2013
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★☆☆☆☆
“Pharmb524”
Written on: 15/03/2013
Hello! ckdbcad interesting ckdbcad site! I'm really like it! Very, very ckdbcad good! (read more)
★☆☆☆☆
“Pharme671”
Written on: 15/03/2013
Hello! eadcged interesting eadcged site! I'm really like it! Very, very eadcged good! (read more)
★☆☆☆☆
“Pharmd587”
Written on: 15/03/2013
Hello! aagdbkf interesting aagdbkf site! I'm really like it! Very, very aagdbkf good! (read more)
★☆☆☆☆
“Wouldn't even give it 1 star.”
Written on: 10/03/2013
First time using boots online - AWFUL. Purchased products - Didn't come. Recieve email - "return request accepted" on items i didnt even recieve? In the end I HAD TO PHONE THEM - My parcel was damaged in THEIR warehouse. So instead of actually informing me on what had happend and sending out another, they simply refunded me (Oh, minus the postage of course...made sure I got that back too!). (read more)
★★☆☆☆
“Bought items and one a gift wasnt put in my bag...”
Written on: 19/02/2013
Bought items and one a gift wasnt put in my bag realised when i got home it wasnt in my bag phoned straight away took a few times to they answered and said wasnt around the till,they should of checked stock amount against amount on shelf or cctv. (read more)
See next 10 reviews
Showing 1 - 10 of 43 Reviews
★☆☆☆☆
“Boots using Hermes to deliver or should i say NOT deliver!”
Written on: 29/01/2013 by 007spyguy007 (19 reviews written)
I thought boots was a good company until I ordered an item for delivery. Boots Contacted me to say my item will be delivered by Hermes Parcels on the 28th Jan 2013. Waited in from 8am - 8pm on that day! nothing even when I contacted boots customer services at 5pm to say my parcel has not arrived. They reassured me that hermes will deliver by 8pm. Nothing came so contacted boots again and told them I give me a refund as i'm not waiting in another 12 hours for my item. Customer services... (read more)
★★★★☆
“Good Customer Service ”
Written on: 23/01/2013 by sweetiemma (2 reviews written)
I have been going to Boots for several years now. I use it to buy all my cosmetics and medicine. I‘ve always been very satisfied with their customer service, the staff is very kind and prompt to help you out. In several cases I was also given minor medical advice for issues such as eye infections etc, and was provided with a suitable treatment. They have a big variety of good quality products at a reasonable price that’s why they are my first choice every time. I really enjoy buying my... (read more)
★☆☆☆☆
“Appalling repeat prescription service”
Written on: 20/01/2013 by SpursgirlN15
It's taken 3 visits to date to Boots at Crouch End who are supposed to be arranging my repeat prescription for a life-long condition, and I STILL don't have all my medication. Don't use this service - it's unnecessarily stressful and difficult and clearly the staff are not bright enough to look at all the medications that should be included and realise that the prescription has been issued incomplete. Perhaps they just don't understand the impact on someone who depends on these medications... (read more)
★★★★★
“Super helpful! ”
Written on: 18/01/2013
I went in to Boots today, thought I had an eye infection and wanted to know if they had anything over the counter that I could use. Lady I spoke to was SO helpful, sold me some drops and explained everything about how to use them and to keep them in the fridge. Really appreciated her taking the time to do that. Thank you boots - great service! (read more)
★☆☆☆☆
“Think you've bought it online? Think again!”
Written on: 17/12/2012 by BlueHazey (1 review written)
1. Ordered two bottles of perfume on Boots.com totalling £116 on 09/12/2012 to be collected at a local Boots shop. 2. Receive email on 10/12/2012 informing me that the items would be ready for collection on 13/12/2012 3. Go to collect the items on 14/12/2012 to find that the tills were down. Called back later but the tills were still down. 4. Return to the shop on 17/12/2012 and the staff informed me that they had not received the order. 5. I contact the Boots.com support and they told me... (read more)
★★★★★
“Fab points service and customer service!”
Written on: 19/11/2012 by bingoann (6 reviews written)
After getting almost £50 in points on Thursday I thought I better show my gratitude by adding a review. Staff are always lovely and although the deals are usually better in store when I used their site I thought it was a really good user experience too xx (read more)
★★★★☆
“Excellent Customer Experience!”
Written on: 13/11/2012 by CheersMate (2 reviews written)
I visited Maidenhead's branch yesterday and I would like to congratulate Boots staff for their help and positive attitude. I was assisted by a male member of the staff, I think Costas was his name. I would recommend Boots without second thought. Keep up the good work! (read more)
★☆☆☆☆
“Boots online got my order wrong, not once, but 5 times!”
Written on: 06/11/2012
I ordered a product from boots online to be delivered to my local branch. I recieved an email and a text message telling me that it was in store.I went to pick it up only to be told that it wasn't actually in store, they didn't know where it was. They couldn't re-order it for me either, as they didn't know what the exact product was, they only had an order number. I couldn't rememember the exact details of the product, so my only option was to go home, cancel my order and try again,.... (read more)
★☆☆☆☆
“Awful service”
Written on: 04/11/2012
Recently had the misfortune of spending 15 minutes queuing in Boots Slough to purchase one item. On complaining to a duty manager behind the checkout, he seemed to agree with me. He told me that: (i) A 15 minute wait to pay is "within company guidelines". (ii) The company policy is to deliberately keep minimal staffing levels in their stores in order to increase margins. He seemed to think the issue was with the company, not the store. I won't be going back! (read more)
★☆☆☆☆
“Boots Moira, Craigavon”
Written on: 28/09/2012
This is the second time I have reviewed this shop for some reason the first review has disappeared,anyway I would avoid this shop unless you have all day to spare,the staff are slow, ignorant and despite what they will tell you,are making up prescriptions behind the pharmacy counter without qualifications so also check anything in the way of medication they give you and make sure its what the doctor has ordered,better still go do the road into Lurgan or Lisburn. (read more)
See next 10 reviews
Showing 11 - 20 of 43 Reviews
★☆☆☆☆
“Boots Appliances scam”
Written on: 12/09/2012 by Sparky2086 (2 reviews written)
I purchased a Samsung washing mashine from Appliancesonline which turns out to be DRL.Limited Took the day off work for the delivery and got all the usual email and text. Then at 6pm a call to say they would not be delivering that day. I cancelled the order and went online and purchased the same machine from Boots online with next day delivery, although it was £15 more expensive I thought well it is Boots a reputable company. I then started to get confirmation email and texts which looked... (read more)
Bootskitchenappliancescs's Response to Sparky2086's Review
Written on: 12/11/2012
Hi Sparky2086,
I am very sorry to hear that you have encountered an issue when ordering your washing machine.
I would be more than happy to look into all of the issues that you encountered, if you could please confirm your order number and I will look into this further for you.
Many Thanks,
Jen - Boots Kitchen Appliances
Reply to this comment
★★★★★
“Just what the doctor ordered”
Written on: 02/09/2012 by superawesomeme (2 reviews written)
I have been using Boots Batch Prescription service for over a year now and I have to say it is 5-star. Like any pharmacy there is the waiting around while the pharmacist checks and double checks everything in the bag, but then you don't want the wrong pills so I'm happy to wait if it means I'm not taking monkey hormones for a month by mistake. The staff however are always helpful, friendly and make the monthly task of picking up meds much less of a chore. Staying open until Midnight during... (read more)
★★★★★
“Great staff”
Written on: 19/07/2012 by Mi55Behaviour (8 reviews written)
I'm in love with Boots and it's staff. I go there a couple of times a week to get my lunch or other bits (No.7) and the staff are always brilliant. A few weeks ago I had to go in there about a very personal medical problem (because it was a Saturday and my doctor needs to see blood before he thinks it's an emergency). Unfortunately the layout of the store isn't always the most logical so I had to ask a couple of staff for help. Of course they knew exactly where what I wanted was and were... (read more)
★★★★★
“Quality products”
Written on: 12/06/2012 by Mahfuz29 (4 reviews written)
Boots is a quality brand name and their customer service is wonderful. I always recommended to my friends and family. (read more)
★★★★☆
“The boots loyalty card is amazing”
Written on: 07/04/2012 by DChikoto (5 reviews written)
I started to buy lots of products from Boots & whilst doing so I used my boots loyalty card, I just went there this weekend and had acrrued £30 in loyalty card credits which i used to purchase my cool water aftershave. The staff are very polite and are always on hand to help out wheneever needed. verywhere I have lived a bot shas always been enarby so have always been a good place for me to get all my pharmaceutical products from and the lay out fo the shop make sit very easy to find... (read more)
★★★★★
“excellent customer service”
Written on: 22/03/2012 by joel4546 (2 reviews written)
I would really like to appreciate the customer service from boot, I had a skin problem and when I went there , I was asking their help to choose a good cream to me, and one of the managers, suggested a cream called clearsil, which worked a lot to me. I think his name is Zaman. I would like to appreciate the extra mile he went to help me. (read more)
★☆☆☆☆
“Online sale - goods not received”
Written on: 09/01/2012 by Kath50
I ordered a selection of gifts in the half price sale online on Christmas Eve. Took an age to get through and pay as basket was emptied and had to start again. Have just been informed by e-mail that due to (read more)
★☆☆☆☆
“Staff STOLE My Goods”
Written on: 24/12/2011
I ordered a gift-set online from boots.com to be delivered to my local Boots store. I received confirmation that my order had been delivered to my local store, but when I went to collect my order, the staff advised me that it had not arrived, probably due to it being 'out of stock'. Naturally, I called Boots order hotline to make further enquiries. They insisted that the order had been delivered to my local store. As it was a xmas gift for my nearest & dearest, I thought I would mention... (read more)
★★★☆☆
“delay in the delivary”
Written on: 22/12/2011 by weiwww (2 reviews written)
I am happy with their service usually, but sometimes they take long to deliver the products which i don't like. They should be quicker (read more)
★☆☆☆☆
“poor service ”
Written on: 13/12/2011
I won't go into depth , becuase I can't be bothered , as boots couldn't be bothered to respond to the complaint I sent them . (read more)
See next 10 reviews
Showing 21 - 30 of 43 Reviews
★★★★☆
“Hold off until the last minute when buying Soap & Glory”
Written on: 12/12/2011 by frugalmagic (2 reviews written)
Every year I buy my sister one of the large Soap & Glory gift sets at full price - only to find a week before Christmas that Boots does some heavy discounting across the Soap & Glory range. This year I recommend waiting until the last week before Christmas and getting yourself a bargain. The Soap & Glory range is fab and even better when discounted! Overall, Boots is a great retailer and the only real place to buy S&G. (read more)
★★★★☆
“Just bought some great makeup from boots”
Written on: 05/12/2011
bought makeup including eye liner from boots, had it in my favourtite colour as well :), ideal for a night out. The layout of the shop was ok and i know where everything is, i did try to order online but it wasnt available to be dispatched so got it from store instead. (read more)
★☆☆☆☆
“Medication not ready - pay for prescription in full -...”
Written on: 30/07/2011 by Paul060774 (4 reviews written)
Went to Boots to pick up medication which they did not have ready the previous week. I then was told that I had to pay for the entire medication again, even though I paid for it last week. Pharmacist said that was not written down. So I said check credit card slip, to which she replied they did not have. Told I would not get medication unless I paid for it. Went home, dug slip out of bin and as said ' All been paid for'. Now have to go all the way back to get medication that i HAVE ALREADY... (read more)
★★★★★
“Fantastic customer service!!!!”
Written on: 06/06/2011 by lusher (3 reviews written)
I went to Boots in the Trafford centre on Saturday and received the best customer service ever from Lynne on the perfume counter. She really went the extra mile for me. I was very impressed and will definitely go back there again. Thanks Lynne :)))) (read more)
★☆☆☆☆
“I have always been a happy customer of boots but after...”
Written on: 17/12/2010
I have always been a happy customer of boots but after today not so!!
I made a special trip to collect an item ordered from Boots.com as had an email to confirm it had arrived low & behold it had & the v incompetent staff had put it on a lorry bound for a different store with no real idea of when it would be back!! Brilliant no real apology or attempt to rectify this, think this is awful customer service surely they can read?? :(
(read more)
★☆☆☆☆
“I have shopped at Boots for many years but there was...”
Written on: 15/03/2010
I have shopped at Boots for many years but there was once occasion where I purchased a mascara but unfortunately I had accidently picked up and purchased an ELETCRIC BLUE mascara! At the time I was in a rush and went to pick up a brown mascara but someone must have put the eletric blue mascara back in the wrong place - I should have checked it!
Went back next day to explain but they refused to even swop the colour for me! They said because there was no seel on the mascara they could not...
(read more)
★★★★☆
“I do love shopping in Boots. I get so much back from...”
Written on: 06/09/2005 by Kelly1026 (153 reviews written)
I do love shopping in Boots. I get so much back from the loyalty card scheme! Boots offer great ranges, and the usual sale makes it an amazing bargain-hunting place! The only thing that really annoys me, is that they don't exchange or offer a refund on make-up. I understand the fundamental point of the hygiene etc... but they should be able to do something about it when it is clearly unused. (read more)
★★★★★
“I love shopping at Boots. I know a lot of people who...”
Written on: 11/04/2005 by MarkysBabe1987 (29 reviews written)
I love shopping at Boots. I know a lot of people who don't because it is quite expensive. I am an Advantage Card holder and love getting points and saving them up to spend them on something nice. If you can't find anything the staff are great at helping you. (read more)
★☆☆☆☆
“After ordering from Boots.com, some very important and...”
Written on: 01/04/2005 by nixxx (1 review written)
After ordering from Boots.com, some very important and urgently required items (next day delivery), and NOT recieving the items I ordered, I emailed them for help, and to ask why they had not sent my items, I never recieved a response.
I then phoned their customer help line, who were delightful. The man I spoke to informed me that their warehouse had messed the order up, and that I had to re-order my products, and that my next day delivery would be refunded - Fine I thought.
I re-ordered...
(read more)
★★★★★
“Boots: I was looking for a digital camera, and saw a...”
Written on: 07/01/2005 by bargainhunter (1 review written)
Boots: I was looking for a digital camera, and saw a Nikon Coolpix 3200 in the Boots.com sale. The offer price of £99.98 (1/3 off normal price) was the cheapest I could find anywhere on the internet (although their SD memory cards were not).
I ordered the camera on Boxing Day, and the site was honest enough to warn be before accepting my order that it might not be dispatched until 6th January because of high demand. This was not a problem as I was in no hurry, and I was pleasantly...
(read more)
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Showing 31 - 40 of 43 Reviews
★★★☆☆
“Although I can always find what I want at Boots at...”
Written on: 10/12/2004 by shaunofthedead (2 reviews written)
Although I can always find what I want at Boots at fair prices and they have an excellent points scheme there is one thing that bothered me about my local store (Kingston Upon Thames). I attempted to phone them for 40 mins unanswered. I eventually gave up and travelled in to speak to someone. Having raised the issue with them, they seemed unphased by it and thought it was entirely acceptable to not answer their phones. This is not the way to run a business. I'm certain that once my... (read more)
★★★★☆
“Boots is the best shop for toiletries and cosmetics,...”
Written on: 15/09/2004 by Belle16 (99 reviews written)
Boots is the best shop for toiletries and cosmetics, it has everything you could want. They also stock a large range of homeopathic remedies. They have loads of different things that you wouldnt find in other stores. Their deals are good too, esp the 3 for 2 at xmas and the extra advantage card points deals.
Plus website is very good and you can shop from home.
Can sometimes be expensive though, but its worth it just for the points!!
(read more)
★★★★★
“Boots Travel Pills - Just to let you know I took, with...”
Written on: 24/08/2004 by viv mcloughlin (1 review written)
Boots Travel Pills - Just to let you know I took, with a friend, Boots Travel sickness pills, on the Ferry "Pride of Bilbao", to Bilbao, and neither of us was sick, even though 75% of ship and crew were, sailing through force 8 gales, and 40 foot waves. Captain said we had the tail end of Hurricane Charlie, but we were able to eat like "pigs", and really enjoyed ourselvess, thanks to Boots pills!!!! Regards, Vivienne McLoughlin Darlington. Co. Durham DL3 9AY. (read more)
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Sybil82's Response to SpursgirlN15's Review
Written on: 06/05/2013
one hundred percent agree, im sorry to find that someone else has had to go through the same experience as me... ive now left boots repeat service and moved to a different pharmacy, never looked back.