Boots Reviews

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★★★☆☆
2.7 / 5
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Latest Reviews

★★★★★

“Cooker”

Written on: 13/08/2014 by Maryrogers1788 (5 reviews written)

Bought a cooker recently, it was the cheapest on the internet & delivered promptly … Read Full Review

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★★★★★

“chemist”

Written on: 06/08/2014 by 10kk80 (1 review written)

Lady couldn't have been more helpfull with organising my grandmothers prescription as they didnt have it in stock and could see how distressed I was due to my grandmother being unwell,so rang other boots chemist and arranged for me to collect from there . complete star… Read Full Review

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★☆☆☆☆

“Not patient!”

Written on: 29/07/2014 by jeanharlow (1 review written)

I was very nervous when I arrived for my 'tutorial' with the assistant to teach me how fit contact lenses. I was booked in for 1-2 hour appointment but the woman that was supposed to be teaching me was very impatient and I was asked to go home and that each time I passed a mirror I should practise holding my eyelids open as if I am inserting a contact lense! I was told off several times when I wasn't successful inserting a contact. I felt very bad for feeling nervous! At one point she asked me… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH BOOTS HEARING AIDS”

Written on: 13/05/2014 by Hickcae (2 reviews written)

I bought a Christmas present of two hearing aids for my husband. He lost one - he did not even feel it fall out of his ear. The other failed twice within 60 days. He returned the one hearing aid because he was asked to pay IN FULL again for one replacement hearing aid, even though the cost of the hearing aids includes 5 years of servicing. This in itself was a rip off. Then on examination of my credit card statement, I found that Boots did not even return 50% of the money, in spite of being… Read Full Review

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Hickcae's Response to Hickcae's Review

Written on: 14/05/2014

I have now received an email from Boots Customer Care who say that this is nothing to do with Boots. Their hearing aid centre is under the care of Mr Cornellius in Llandudno. I find this totally unacceptable. These hearing aid are sold under the Boots name and under Boots reputation. Boots are not even willing to standby a product sold in their name. This fact tells you everything you need to know about their hearing aids.

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★☆☆☆☆

“Repeat prescription service A JOKE”

Written on: 24/12/2013 by Anotherdisgruntledcustomer2 (1 review written)

After being 3 unsuccessful attempts to collect my repeat prescription and given specific dates by staff when my repeat would be ready am having to go in on Christmas Eve and take time off work to do so - will not be using ever again… Read Full Review

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★☆☆☆☆

“Sales people will rip you off!”

Written on: 07/12/2013 by treviewer-uk (1 review written)

I booked and eye test at Boots in Birmingham, City Centre. The eye test itself, and the medical staff are compentent and friendly. However, the sales people who grab you afterwards are an entirely different story. Be careful when getting glasses from this store. The sales people there will happily rip you off, as it happened to me yesterday. After the eye test, they will start showing you glasses from the most expensive end to the lower end of the price range. So far, that's standard in all… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 29/06/2013

I went into my local boots in Sutton-on-Sea today which is unusual due to disability although my perscription is made up every month by this shop and delivered to my home, when I rang them last Friday to enquire when my script would be delivered and was told they couldnt get hold of potassium chloride but would delivery on Monday - which they did. When I went in today I asked if they had the pot.chloride and was told it was no longer available and could I ring the dr. and ask for an… Read Full Review

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★★★★★

“Why grannies love boots”

Written on: 22/06/2013 by GrannyJen (2 reviews written)

No, it is not the endless shelves full of pampers, or the rattles and kids toys (all terribly PC and safe of course ). No it most definitely is NOT the stock of tena lady! It is the over60's club. 10% worth of points added to my adantage card every time I buy something. My advantage card in fact works rather well. More points per pound than any other high street loyalty card I know of. Grannies of course have time to shop and there are always a variety of in-store points offers on hand. My… Read Full Review

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★★☆☆☆

“Poor service and overpriced products...”

Written on: 28/05/2013 by peevedisanunderstatement (15 reviews written)

I recently went into my local Boots in Watford and in fairness the staff i encountered showed an awful lack of common sense. I had a lot of bags and was queuing up to pay for some make up i unfortunately couldn't find elsewhere let alone at a better price. The service of the people in front of me was slow but i held on as i was next to be served. A young gentlemen came up to me, clearly saw that i was struggling and asked if i wanted to serve myself. As i had items that were on offer i wanted… Read Full Review

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★☆☆☆☆

“Boots Prescription service is terrible”

Written on: 08/05/2013 by Susan Wain (4 reviews written)

For the third time in as many months my prescription was not ready. Three times i have had to have it issued as an emergency prescription because the staff at boots say that my doctors have not got the prescription ready. This morning the lady in Boots rang the docs and said that she was told that i had been issued with a two month supply,(i have only ever had one month at a time) I have rang my docs and they say Boots are not getting the prescription in on time. My next prescription is due… Read Full Review

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★★★★☆

“great for perscription lenses”

Written on: 07/05/2013 by nicky.weaver (1 review written)

no complaints from me and always get replacements pretty easily… Read Full Review

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★☆☆☆☆

“Appalling prescription service”

Written on: 16/03/2013 by Reea (1 review written)

They seem to enjoy keeping you waiting for ten minutes even though the items are clearly visible. No other retailer would treat customers with such disdain. Saturday 16 March Walton on Thames branch… Read Full Review

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★☆☆☆☆

“Pharme671”

Written on: 15/03/2013

Hello! eadcged interesting eadcged site! I'm really like it! Very, very eadcged good!… Read Full Review

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★☆☆☆☆

“Pharmd587”

Written on: 15/03/2013

Hello! aagdbkf interesting aagdbkf site! I'm really like it! Very, very aagdbkf good!… Read Full Review

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★☆☆☆☆

“Wouldn't even give it 1 star.”

Written on: 10/03/2013

First time using boots online - AWFUL. Purchased products - Didn't come. Recieve email - "return request accepted" on items i didnt even recieve? In the end I HAD TO PHONE THEM - My parcel was damaged in THEIR warehouse. So instead of actually informing me on what had happend and sending out another, they simply refunded me (Oh, minus the postage of course...made sure I got that back too!)… Read Full Review

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★★☆☆☆

“Bought items and one a gift wasnt put in my bag...”

Written on: 19/02/2013

Bought items and one a gift wasnt put in my bag realised when i got home it wasnt in my bag phoned straight away took a few times to they answered and said wasnt around the till,they should of checked stock amount against amount on shelf or cctv… Read Full Review

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★☆☆☆☆

“Boots using Hermes to deliver or should i say NOT deliver!”

Written on: 29/01/2013 by 007spyguy007 (21 reviews written)

I thought boots was a good company until I ordered an item for delivery. Boots Contacted me to say my item will be delivered by Hermes Parcels on the 28th Jan 2013. Waited in from 8am - 8pm on that day! nothing even when I contacted boots customer services at 5pm to say my parcel has not arrived. They reassured me that hermes will deliver by 8pm. Nothing came so contacted boots again and told them I give me a refund as i'm not waiting in another 12 hours for my item. Customer services… Read Full Review

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★★★★☆

“Good Customer Service ”

Written on: 23/01/2013 by sweetiemma (2 reviews written)

I have been going to Boots for several years now. I use it to buy all my cosmetics and medicine. I‘ve always been very satisfied with their customer service, the staff is very kind and prompt to help you out. In several cases I was also given minor medical advice for issues such as eye infections etc, and was provided with a suitable treatment. They have a big variety of good quality products at a reasonable price that’s why they are my first choice every time. I really enjoy buying my… Read Full Review

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★☆☆☆☆

“Appalling repeat prescription service”

Written on: 20/01/2013 by SpursgirlN15 (1 review written)

It's taken 3 visits to date to Boots at Crouch End who are supposed to be arranging my repeat prescription for a life-long condition, and I STILL don't have all my medication. Don't use this service - it's unnecessarily stressful and difficult and clearly the staff are not bright enough to look at all the medications that should be included and realise that the prescription has been issued incomplete. Perhaps they just don't understand the impact on someone who depends on these medications to… Read Full Review

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Sybil82's Response to SpursgirlN15's Review

Written on: 06/05/2013

one hundred percent agree, im sorry to find that someone else has had to go through the same experience as me... ive now left boots repeat service and moved to a different pharmacy, never looked back.

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★★★★★

“Super helpful! ”

Written on: 18/01/2013

I went in to Boots today, thought I had an eye infection and wanted to know if they had anything over the counter that I could use. Lady I spoke to was SO helpful, sold me some drops and explained everything about how to use them and to keep them in the fridge. Really appreciated her taking the time to do that. Thank you boots - great service!… Read Full Review

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