Boots Reviews

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Latest Reviews

★☆☆☆☆

“Whatever happened to good manners? ”

Written on: 15/10/2017 by Jaelyn409 (1 review written)

Sunday 18.10.17. I made a purchase from Boots at Junction One retail park, Rugby. The member of staff who served me did not once say "please" or "thank you" whilst processing my transaction. I do not consider this acceptable. Surely saying please and thank you is the basis of good manners, let alone good customer service. Quite frankly I was taken aback and very disappointed with the lack of customer service received. As a result of today's shopping experience Boots will most definitely not… Read Full Review

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Smiler789's Comment

Written on: 15/10/2017

CORRECTION - the visit was not made to the store on Sunday 15.10.17.

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★☆☆☆☆

“received this today after spending a very long time...”

Written on: 02/06/2017 by Paris201 (1 review written)

received this today after spending a very long time trying to sort things out... Thanks for your patience whilst we look into the location of your prescription order. We have contacted our Pharmacy Team to chase the location of this replacement order. However, they have informed us that unfortunately, a replacement was not sent out due to the original order in January having already been signed for by you on the 25/01/2017. Therefore, we are unable to send a replacement order out. As this… Read Full Review

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★☆☆☆☆

“Pharmd183”

Written on: 19/05/2017 by 66Medeiros (1 review written)

Hello! kgckded interesting kgckded site! I'm really like it! Very, very kgckded good!… Read Full Review

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★☆☆☆☆

“Words fail me.”

Written on: 06/05/2017

I'm a disabled person who is housebound. About 7 months ago I had to engage Boots' repeat prescription delivery service (Southampton, West Quay), as I could no longer pick up and carry all my items. (Includes 20 litres approx. of liquid - too heavy for me. I can barely walk, let alone lift anything). This branch of Boots is the only Southampton pharmacy that will deliver to my postcode, so I have no alternative. Their service has been appalling - I was told by a staff member that they would… Read Full Review

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★☆☆☆☆

“Poor Customer Service ”

Written on: 28/04/2017 by moby79 (32 reviews written)

I have recently encountered two poor service experiences at Boots Stores in Birmingham. First one recent in April 2017 and the store in question New Street Branch, at 07:30 hours when the store should have been opened it was not , and I could see the Store Manager and his assistant stood by the doors chatting away rather than explaining to the customer what the delay is. When the door was finally opened was advised unable to serve as no Pharmacist on site and cannot even buy food for this… Read Full Review

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★★★★★

“pharmacy”

Written on: 20/11/2016 by agingcustomer (1 review written)

couldnt fault this store in llandrindod wells quick efficient service and helpful staff when collecting my monthly prescriptions . When I needed extra items for my terminally ill husband they always got it for me that day . thank you… Read Full Review

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Grgrikesh's Response to agingcustomer's Review

Written on: 17/03/2017

Day 16 march 2017 aldershot boots at around 1-2pm at photo counter for collecting delivery, staff (lady) on the photo counter whom on glass was tooo tooo rude, seems like experience one but customer service -100%, never saw like this lady customer servive at boots before.

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★☆☆☆☆

“Poor service and attitude”

Written on: 29/10/2016 by nickst17 (10 reviews written)

The manageress at the Market Gates branch in Great Yarmouth needs to be more aware of 3 for 2 offers. When these are clearly signed as being 3 for 2 with at least 9 signs stating that, for her to then say that the products were NOT part of the offer is a little ridiculous. Her subsequent rudeness was neither professional nor necessary; a simple apology would have sufficed. The fact that one of the 3 for teams was not included on the receipt could have led to a very embarrassing situation had we… Read Full Review

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★☆☆☆☆

“Loads of errors”

Written on: 20/09/2016 by LeslyWyatt (1 review written)

I two years weve hardly ever been into local store without someone being in there complaining. Pharmacists make loads of mistakes and DONT appear to give a damn about mistakes. Other staff are generally miserable and rude. Someone will die due to their mistakes… Read Full Review

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★☆☆☆☆

“Staff”

Written on: 25/05/2016 by Roughsleeper (1 review written)

You, REALLY, need to educate your staff about proffesional conduct. These are silly little girls who play about the emotions of people who's parents are just recently dead. Of course they will tell you that this is a delusional fool but we all know what girl's can be. Shame on you but the person I dealt with's a nice bloke. Sounds like the ravings of a maniac but certain people will know exactly what I' m talking about. I say again, shame on you Boots for employing and promoting the types of… Read Full Review

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★☆☆☆☆

“Repeat prescription service at Boots, Southwater, W Sussex”

Written on: 29/01/2016 by yjStanton407 (1 review written)

Medicine is never ready even if allowing longer than suggested, the shop frequently lose the prescription all together. Along with Southwater's doctors 'The Village Surgery' who also are not reliable with repeat prescription it makes chasing a repeat prescription a regular nightmare. Fed up with it completely… Read Full Review

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★☆☆☆☆

“repeat prescription rubbish”

Written on: 10/12/2015 by Willis321 (1 review written)

So I'm into my 3rd month of repeat prescriptions from boots.this is the 3rd time I've been in to collect and every time my prescription isn't there.what is the point of this so called service.staff constantly blame doctors surgery.crap service .will be changing pharmacy… Read Full Review

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★☆☆☆☆

“Online ordering sun cream products”

Written on: 18/11/2015 by lawton001 (1 review written)

Ordered sun cream products for my upcoming holiday. Spent a substantial amount. Was given an order number and delivery date to my local Boots store. I went to the store late afternoon on the day of delivery and after the staff left me waiting ages looking for the order was finally told it had not been delivered and they had been in contact with the department that handles the online ordering. I told them to refund my money. which they did. The point is that they offered no alternative as a… Read Full Review

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★☆☆☆☆

“Absoultely terrible!”

Written on: 28/09/2015 by HeidiLavelleSmith (1 review written)

I have used Boots Pharmacy for a couple of years now to receive my monthly repeat prescriptions. They also collect my prescriptions on my behalf from my local GP Surgery. Sounds simple enough...but this is Boots! There has been a very high number of occasions they have either not sent off for my prescription as instructed, sent off for only half of it or not had any in stock. Their answer to this is for me to keep popping back and forth to Boots in the hope they will have it in at some point!… Read Full Review

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★☆☆☆☆

“Boots Southwater - Most Incompetent Pharmacy In England”

Written on: 24/07/2015 by Without_prescription_after_9days (1 review written)

I have visited this pharmacy on a few occasions due to passing through Southwater to collect prescriptions. I had the misfortune of Boots or the doctors surgery nominating this pharmacy to send an electronic prescription to on 15th July to be collected on 17th July. I have tried on three separate occasions to collect this having driven from my home an 18 mile round trip each time only to be told the one and only pharmacist is on a break. I am today still without this prescription which I… Read Full Review

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★☆☆☆☆

“Apalling service”

Written on: 20/05/2015

The pharmacist suggested I register for their repeat prescription service. I was told I would receive a text message each month when my medication was ready for collection. One month later no text. I went into the branch and was told that the prescription was there but hadn't been made up. Ditto the following month. The third month (still no text) I went in to be told my prescription hadn't even been requested. After a phone call to my GP I was told by the pharmacist that it would take two days… Read Full Review

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★☆☆☆☆

“Repeat Prescriptions - Text Collection service.”

Written on: 20/04/2015 by RSRS (1 review written)

Boots the Chemist Sale. The text collection for repeat prescriptions is diabolical. The staff are totally disorganised, there is always commotion at the collection point and you always have to wait a long time, despite the fact you have been text to say your prescription is - READY ! The staff I find are completely obstructive when you have any questions regarding your repeat order to the point now, whereby unless I get assurance that this service will be improved, I will go back to the old… Read Full Review

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★☆☆☆☆

“Unable to manage repeat prescriptions”

Written on: 08/04/2015

Gave Boots my repeat monthly prescription for Chrons Disease 4 months ago. Every month they have failed to prepare my prescription and subsequently, despite assurances, failed to remedy the error. Each month they have instead given me emergency prescriptions to get me by. This time, they didn't even have the medication available for an emergency prescription. I now have to wait 5 days to get my meds. In the meantime, I'm off-sick with chronic abdominal pain and painful, bloody diarrhea, and as… Read Full Review

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★☆☆☆☆

“Boots online pharmacy is shocking! Dreadful service!!”

Written on: 22/02/2015 by Junee43 (1 review written)

I have constantly received poor service from boots online repeat prescription collection service. This company do not deserve to continue offering such a service. I have now lost count of the amount of times they have messed up my prescription order, recently resulting in me going with out my much needed medication. The final straw for me is the lack of apology from their so-called customer care service when I made a complaint. I have now reported Boots pharmacy to the GPC -general… Read Full Review

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★★★★★

“Very good quality”

Written on: 05/01/2015 by selina345 (12 reviews written)

Have brought many products from boots from hair dye to vitamins. All have been good quality not a problem with one of them. It can be pricey but you get the value of what you pay for. Fairly good customer service and nice lay out of stores. One of my favourite places to go shopping. Excellent variety of health and beauty products. The make up is pricey. Only down side. Hair care products excellent… Read Full Review

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★☆☆☆☆

“What a complete shamble ”

Written on: 02/01/2015 by LillianaRussoItalian464 (1 review written)

Just got back from Boots Alverthorpe road Wakefield it's a complete shambles . Nobody seems to know what's happening . The staff serving have not been trained to speak to customers ,no hello or smile just 'who's next'. Boots organized electronic transfer on our last visit ,when ordered this week no transfer had been done so the prescription was collected from doctors .Got a text from Boots to say collect it is now ready .Called to collect and surprise nobody knows anything about it .The staff… Read Full Review

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