Marks & Spencer www.marksandspencer.com Reviews
Latest Reviews
★☆☆☆☆
“terrible ordering system”
Written on: 17/04/2013 by mattingley
I have tried to order more school shirts for my daughter, The website is consistantly saying there is stock and yet my order has been cancelled three times now. The exact time of getting the cancellation email I checked and there website siad there stock had actually increased. The stock levels make no sense and worse still they leave it until the last minute to inform you the goods are not going to be there for colection. When travelling to another town this is ridiculous. For such a large... (read more)
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★☆☆☆☆
“Don't shop here”
Written on: 30/11/2012 by flowerman85 (1 review written)
i wouldn't shop here again they took £25 from me then never sent the item out to me and never refunded the money back to me (read more)
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★☆☆☆☆
“The sorry tale of an M&S cardigan”
Written on: 25/06/2012 by CastleTerrace (1 review written)
This is no ordinary cardigan. This is item T38 08996/5267. Bought on 25 February 2012. Worn 3 times. Large amount of pilling appears. Take item back to store. Staff inform that M&S do not see pilling as a problem. The customer does!! Staff say it is the type of material and nothing can be done. Two letters have been sent to M&S Customer Services. No reply has been received to either letter. M&S obviously source items from obscure corners of the universe where workplace conditions... (read more)
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★★★☆☆
“Dont use cash when using the in store ordering facility”
Written on: 15/05/2012 by paulkidger (1 review written)
My wife went to M&S to buy a lipstick. There were none in stock so was advised to order. After confirming that the particular colour was current, she ordered 2 and paid cash, £6-50. 4 days later she was phoned and told that the item was no longer in stock and she would be receiving a refund as a cheque within 10 days. She was told that this was M&S policy and complies with their Terms & Conditions. A cash refund at the store was out of the question. We have written and complained that most... (read more)
Visit marksandspencer.comPaulkidger's Response to paulkidger's Review
Written on: 19/06/2012
An update on this item.
There have been several exchanges of letters with M&S concerning their refund arrangements. M&S have quoted compliance with their T&Cs as justification of their actions. Finally I have received acknowledgement that these T&Cs are not readily available to the customer' eg not appearing on the reverse of the order form. So M&S have been wrong by using non available T&Cs to dismiss my complaints. I have told M&S that I charge £50000 for cancelled orders. It is in my Terms and Conditions. M&S have set the precedent by not requiring T&C to be available to the parties involved, so I have a clear conscience in not having my T&Cs available.
We are still being told that it is more convenient to take a cheque to a bank rather than pop into the store to collect a cash refund.
Now we are being told that orders are handled by Contact Centres and Direct Service. Sorry M&S my contact with you is your sales desk. What goes on away from the sales desk in your organisation is your business and is on no concern of mine. Please do not try to fog the issue.
Come on M&S. Admit that your refund arrangements are unfair to the customer and pay up the cost associated with obtaining my cash refund.
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★☆☆☆☆
“Suit Return”
Written on: 28/04/2012 by Fhil (1 review written)
I am appaled by the customer service at Marks and Spencer. I bought a £200 suit a week ago wore it twice at work and noticed the crutch on the trousers was wearing through. I returned it thinking that this would all be under warrenty, only to be told they could not refund my money. They had the cheek when I asked to speak to a manager to get a security guard to stand next to me noting down everything I said. Both the wife and I were totally intimidated, and the manager refused to refund the... (read more)
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★★★★☆
“Very well satisfied”
Written on: 29/03/2012
We like the service, the quality of your goods and your Staff's attitude towards your Customers. (read more)
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★★★★★
“I absolutely love my new bag which was fantastic value...”
Written on: 20/05/2011
I absolutely love my new bag which was fantastic value as the quality and look was amazing.
The whole transaction was smooth and easy.
(read more)
★☆☆☆☆
“Sofas were advertised as being 50% off. Full price...”
Written on: 18/05/2011 by idontbelieveit (1 review written)
Sofas were advertised as being 50% off. Full price approximately £2500. The sofas were very basic small scale, very short from back to front edge. Marks and Spencer then charged me £100 to return the sofas. The reason for this is the sofas were made to order. Made to order at 50% off!!
I have never heard of something being discounted by 50% before it is even made.
I think this is a scam. Marks and Spencer are selling cheap sofas and pretending they have this fabulous discount. ...
(read more)
★★★★★
“I ordered some cropped white trousers and i had read...”
Written on: 18/05/2011
I ordered some cropped white trousers and i had read the reviews on them and the comments were correct.although they are quite expensive £40 they are perfect fot wise and quality wise.The swim shorts i ordered for my husband are good quality and fit him perfect they are north coast palm print.so i am one happy customer (read more)
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★★★★☆
“Butterfly Dress. Great and flattering style, good...”
Written on: 12/05/2011
Butterfly Dress. Great and flattering style, good length just wish you had more dresses in this style in more than one length. Website poor - it would be good to have few more details with actual illustration i.e. measurements length etc. Appear to have limited selection for the older woman who does not want to be frumpy but this dress is perfect. Please can we have more like this. (read more)
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Showing 1 - 10 of 48 Reviews
★★★★★
“ ”
Written on: 10/05/2011
Ordering online quick, straight forward, stated delivery choice on time(this was to local store).
Quality of product very good value for money.
(read more)
★☆☆☆☆
“In 2006 i purchased a large 2 seater sofa bed plus...”
Written on: 05/05/2011
In 2006 i purchased a large 2 seater sofa bed plus armchair and footstall, in Gold velvet it is the worst thing ive ever brought. i have had the upholster out 3 times. its the most uncomfortable settee ive ever owned. im a pensioner and cant see ever being able to afford ever to buy more furniture. (read more)
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★☆☆☆☆
“I am extremely unhappy with my Mother's Day flowers I...”
Written on: 02/04/2011
I am extremely unhappy with my Mother's Day flowers I ordered online! Firstly it arrived on Saturday...whilst I payed for them to be delivered on Mother's day..that is why they are advertised as Mother's Day flowers! There was no option above for before time! Secondly the flowers said Happy Valentine's day on them! How inappropriate and a waste of my money. Serves me right for not going with interflora! I think it is very sloppy of M&S! (read more)
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★★★★★
“Having just been diagnosed as being Coeliac, i was...”
Written on: 04/02/2011
Having just been diagnosed as being Coeliac, i was feeling rather down, thinking of all the things i would no longer be able to eat.I picked up your latest Magazine in store and was delighted to find your article YOU ARE ON A GLUTEN - FREE DIET & that you stock a range of gluten free products in your stores.Thank - you so much for making me feel so much better.I then bought the Almond frangipan tray bake as pictured which was delicious.Things are certainly looking up.Many Thanks to M &... (read more)
Visit marksandspencer.comGuest's Comment
Written on: 24/08/2011
Hi there. Just thought I'd give you the heads up that at Christmas Marks & Spencers do a fabulous gluten free hamper. I order it every year for my mum as she too has coeliac disease and also a wheat intolerance.
Regards
Jo
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★★★☆☆
“I tried to access your website to win a sweatshirt. I...”
Written on: 03/02/2011
I tried to access your website to win a sweatshirt. I say I tried!! This offer was in the current edition of Your M&S (Jan/Feb.) Honestly why do you make these things so difficult, do you never actually access the website yourselves. Well I searched and searched, I even searched for competitions. Nothing doing. Then how about the customers who do not have a computer, how are they supposed to win these things there is no address to write to. I thought maybe the competition had closed, but... (read more)
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★★★★★
“I recently bought the dine in for 2 for £10 what...”
Written on: 21/01/2011 by vivienne edwards (1 review written)
I recently bought the dine in for 2 for £10 what fabulous value for money, it was like bringing a restaurant to your home!I had a rottiserie style chicken,potatoes in rosemary,a gorgeous strawberry trifle and a bottle of Ke cabernet sauvignon red wine all for £10!As I cannot afford to dine out as much as I would like it was the next best thing and took the sress out of meal planning.Cannot wait for the next dine in for 2 offer well done M&S (read more)
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★☆☆☆☆
“On the 4th of December I orderd a Xmas £50 gift card...”
Written on: 10/01/2011
On the 4th of December I orderd a Xmas £50 gift card online for my friend in London. She has 2 children and is a single mum. I thought the money could go towards gifts or food for Xmas Day. I thought I was ordering in plenty of time.
It is now the 11th January and it still has not been delivered.
M&S have sent me emails regularly giving me different delivery dates. One day I had 3 in 10 minutes with 3 different delivery dates.
When I wrote to them and asked what was going on they blamed...
(read more)
★★☆☆☆
“I ordered a lamp from M&S online. Delivery was ok,...”
Written on: 05/01/2011
I ordered a lamp from M&S online. Delivery was ok, but the lamp turned out to be unsuitable, and I needed to return it. I sent it back the day after it was delivered, and informed M&S that I was cancelling the contract (which you can do up to 7 working days after delivery). Under the Distance Selling Regulations, M&S are obliged to refund not only the cost of the item, but also the cost of delivery, when a person cancels their contract in due time. I received an email from M&S stating... (read more)
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★☆☆☆☆
“Item shown "in stock" online, so ordered to be...”
Written on: 17/12/2010 by TracyCawood (1 review written)
Item shown "in stock" online, so ordered to be delivered to my local store
for a week later. Time comes and M&S send me an email stating item unavailable now, so order cancelled, and check your local store to see if in stock! They definitely have some kind of error in their system that needs to be addressed. Will be sticking to Amazon from now on.
(read more)
Hudson2000's Response to TracyCawood's Review
Written on: 20/12/2010
This has also happened to me. I ordered a wine gift for a friend on 8 December to be delivered on the 20th December. On 16 December I had an e mail telling me the flowers I had ordered could not be delivered! Apart from the fact that I never ordered flowers; the wine gift was now out of stock. It appears that ordering early for Christmas with Marks and Spencer is a complete farce. They have no way of putting the ordered items on one side for delivery when specified! I have completely lost faith in what was a reliable British institution. I will not be ordering gifts from them again!
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★★★★★
“Jean from Hertfordshire Recieved my coat today from...”
Written on: 14/12/2010
Jean from Hertfordshire Recieved my coat today from Cheshunt 14/12/2010 very stylish good value for money very good service great size 10 with room to spare is thicker than I expected great style would recommend to anyone (read more)
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Showing 11 - 20 of 48 Reviews
★☆☆☆☆
“My fiancee ordered bedroom furniture for our new...”
Written on: 20/10/2010
My fiancee ordered bedroom furniture for our new house. Delivery was one month.
My fiancee took a morning off work. I took the afternoon.
My fiancee called the help centre. She was insulted and interrupted throughout her call. She asked to speak to their manager and was not put through. She was called back to say the furniture would be delivered at 13:30. At 14:00 I called. The person was rude through the call also.
Then they said the delivery had been made but I was not there,...
(read more)
★☆☆☆☆
“I placed an order online for a gift ”
Written on: 19/10/2010
I placed an order online for a gift
their website was down and despite numerous call order was not delivered
(read more)
★★☆☆☆
“Having ordered two triple pack's at £22 per pack, i...”
Written on: 03/10/2010
Having ordered two triple pack's at £22 per pack, i was over joyed to find 2 triple pack's delivered priced on eack pack £19-50. However, i then saw that i had been charged £22 per pack and delivery at £3-50. Fair play or Fair trade I don't think so. (read more)
Visit marksandspencer.comGuest's Comment
Written on: 05/07/2011
Yo0u don't go to a grocery shop to order flowers. M&S may be good at things like clothing or basic food items but when it comes to items such as flowers or chocolates one should always go to a proper florist or chocolate shop.
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★★★★☆
“I ordered goods in Kenya and they came way before the...”
Written on: 01/09/2010
I ordered goods in Kenya and they came way before the delivery date though the problem is they dont put your telephine number on the package so the local courier company cant get in touch with you unitl you call them. I am told the duty is around 40% which is crazy i am going to collect the goods from EMS in town. . . traffic will be a nitemare. . .hope the goods have arrived in good condition though. (read more)
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★★★☆☆
“I order five items yesterday on line. The order went...”
Written on: 26/08/2010
I order five items yesterday on line. The order went through alright, then this morning when I arrived in the office I had an email saying that they would not be able to delivery today but would contact me later on to arrange another day for delivery. My husband rang me from home saying there was a message on our answering machine asking me ring them. I have since rung them and they have told me my order has been cancelled. I am a bit annoyed about this, I don't understand why the whole... (read more)
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★☆☆☆☆
“'Sale now on' email received from Marks & Spencer on...”
Written on: 16/08/2010 by Northern Grandma (2 reviews written)
'Sale now on' email received from Marks & Spencer on 22nd July.
Within 6 hours I had 'ordered' 7 sale items of cIothing for my grandsons and 3 non sale 'newborn' items for their brother due in November - with delivery to local store on Thursday 29th. On Wednesday 28th I received an email to say order delayed. Next day I received an email to say all cancelled. Phoned customer services within an hour. Lady could not understand why whole order had been cancelled (!) and offered to 're-order'...
(read more)
★★★★☆
“Philips 42PFL7404H ”
Written on: 12/08/2010 by wilmer000 (2 reviews written)
Philips 42PFL7404H
PROS: Their Deal of the Day can come up with some great savings against the online competition, in this case £150
-TV Supplied with 5 year warranty and was unpacked plugged in and tested by the driver. (This in now back on sale, nearest competitor has same price, but charges £199 for 5 year warranty)
-You can call in the morning to see when the driver will arrive
-The level of customer service in remedying late delivery was OK, and a £30 voucher sent to offset the pain...
(read more)
★☆☆☆☆
“Ordered clothing items online on 24th July. A week...”
Written on: 07/08/2010
Ordered clothing items online on 24th July. A week later I phoned them as order still had not been dispatched - was told that they were still 'picking' items! A day later I was emailed to be advised that two of the items had since sold out but some of the other items were on their way. I received another email the same day to be told another two items were now out of stock. On 7th August I phoned M&S again to be told that Home Delivery Network had tried to deliver on 2nd August - no they... (read more)
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★☆☆☆☆
“A orderd a thong from M&S 2 weeks back and has just...”
Written on: 31/07/2010
A orderd a thong from M&S 2 weeks back and has just came through my door... The Thong had a massive rip in the middle then i went to complain and they did nothing. (read more)
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★☆☆☆☆
“I ordered 24 roses for my wife on our 15th wedding...”
Written on: 23/07/2010
I ordered 24 roses for my wife on our 15th wedding anniversary and only received 23. When I called customer services the representative was not appologetic at all and put it down to human error. She offered to refund £5 into my online account but refused to refund it into my card.
I have had three out of three (100%) bad experiences with M&S online and would rather go to the shop. Therefore, the online credit would be useless to me. In the end the cost of one flower was refunded to my...
(read more)
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Showing 21 - 30 of 48 Reviews
★★★★★
“Writing this review because Marks and Spencers when...”
Written on: 29/06/2010
Writing this review because Marks and Spencers when they get things wrong put them right. They do not blame the customer or tell lies(unlike House of Fraser). I will continue to use them and would recommend them. Their service staff are excellent- very polite. (read more)
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★★★★★
“ I was delighted with my purchases, BUT......1 pair of...”
Written on: 21/06/2010
I was delighted with my purchases, BUT......1 pair of trousers, right size and length, the other pair right size longer length, cannot be bothered to send back, will slice a bit off. No complaints about the product, all stars rated genuine. very pleased otherwise. (read more)
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★★★★★
“Very pleased with Bloom pencil pleat, red mix,...”
Written on: 29/01/2010
Very pleased with Bloom pencil pleat, red mix, curtains. Lovely material that hangs beautifully. Background not white but beige which looks much nicer. Always difficult to order on line without seeing the product but on this occasion - successful! (read more)
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★★★☆☆
“I bought a batch of nice pants from the M & S website,...”
Written on: 07/01/2010 by jessica87 (22 reviews written)
I bought a batch of nice pants from the M & S website, and was very pleased with the website itself. But it became clear to me that their stock control is quite poor. Several pants labelled as '4 for the price of 3' arrived which I actually paid full price for on the website as apparently these weren't part of the deal. So I did feel a bit ripped off. (read more)
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★☆☆☆☆
“Ordered items before Xmas. Then found that over half...”
Written on: 06/01/2010 by Marish (1 review written)
Ordered items before Xmas. Then found that over half of the items went out of stock between me ordering (when they were in stock) and the despatch. Delivery was booked for a designated day, waited in all day and guess what? HDNL did not turn up and neither did they or Marks phone or email to tell me this. Half an hour on the phone to a premium rate number (0845), delivery turned up next day, damaged. Box all soggy, only 1 item out of the 8 ordered in the box! I am astounded as to how any... (read more)
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★★★★★
“I bought a pair of shoes that had sold out of my size...”
Written on: 19/06/2009
I bought a pair of shoes that had sold out of my size in my local store.they came very quickly,were in perfect condition and are so well made and comfortable i am going to use m&s again. I just hope they keep selling wide fit fashionable shoes. (read more)
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★☆☆☆☆
“Very poor delivery indeed. Had to wait in all day for...”
Written on: 23/05/2009
Very poor delivery indeed. Had to wait in all day for delivery, then was delivered the wrong item. Have now had the wrong (large) item for a month. No sign of Marks and Spencer picking it up or bringing the right item. (read more)
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★☆☆☆☆
“My third order with Marks and Spencer - each one...”
Written on: 03/03/2009
My third order with Marks and Spencer - each one failed to meet promised and paid for delivery date.
Packaging poor - all my orders have arrived with packaging damaged
(read more)
☆☆☆☆☆
“I chose Marks and Spencer over cheaper rivals as I...”
Written on: 06/01/2009 by E0H1968 (2 reviews written)
I chose Marks and Spencer over cheaper rivals as I thought they were a brand to be trusted. I spent £440 on a new washing machine and fitting. They didn't bring the correct tools so couldn't fit it (its not that hard!). They promised to agree a delivery time with me. Instead I got a text instructing me when to be in with no number to ring them back on. Then they still came at a different time. (read more)
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★☆☆☆☆
“I received the box with my Marks and Spencer 'order'...”
Written on: 25/12/2008
I received the box with my Marks and Spencer 'order' from the courier, on closer inspection I noticed the tabs on the box had been tampered with and none of the items I'd ordered were inside! Just paper and a delivery note. I rang customer services and I asked for the order to be sent out again, next day delivery, apparently they couldn't fit it in to their schedule! The lady I spoke to couldn't get a manager for me to speak to on the phone either. Not very helpful really and now I don't... (read more)
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Showing 31 - 40 of 48 Reviews
★☆☆☆☆
“after visiting Marks and Spencer in Dubai, was...”
Written on: 15/12/2008
after visiting Marks and Spencer in Dubai, was confused as to why price mark up seems to be up 20% more than UK stores. Dubai is a duty free country (eg: does not have a vat of l5%). The dirhams when converted into sterling, gives Marks and Spencer even more profit. (read more)
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★☆☆☆☆
“Perhaps if Marks and Spencer's stock control was up to...”
Written on: 14/12/2008 by grosvenorlass (3 reviews written)
Perhaps if Marks and Spencer's stock control was up to date then the situation might never have occured. Offering 3 for 2 and then not fufilling their obligations leads me to wonder if they have any concern about customer service. Incidentally this has also happend to a colleague at work so it is not an isolated incidence. Pull your socks up M & S, or perhaps they are out of stock as well!!! (read more)
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☆☆☆☆☆
“Tried to order a couple of shirts for Christmas. Both...”
Written on: 10/12/2008 by mdoherty (1 review written)
Tried to order a couple of shirts for Christmas. Both in stock. About a week later, informed that one shirt was no longer available and a week after that, the other met the same fate.
Very delayed and poor response from customer service.
Slow, unreliable. Just don't bother - go to the shop instead.
(read more)
☆☆☆☆☆
“Size not in stock, i was told it could be ordered the...”
Written on: 06/12/2008
Size not in stock, i was told it could be ordered the following day by telephone. This was understandable as this was 20% off day. 4th of December 2008 and all customer ordering had been stopped.
However, I telephoned the next morning 5th of december 2008 at 8.45 and was told this item could not be ordered until at least the 16th of December 2008. I was told there were eight pairs of boots in my size on line. I then tried this to find there were not.
As i have been a very loyal customer for...
(read more)
☆☆☆☆☆
“I am writing as i am really annoyed. I went into...”
Written on: 23/08/2008
I am writing as i am really annoyed. I went into Maidstone M&S and i bought a croissant and an apple juice. The lady tried to sell me a bag for either 5p or 10p so i asked if i could just have a little free bag (as i do every day as i don't buy that much) and she said she couldn't as it wasn't a takeaway item?!
I explained I was only buying two small items.
So i asked if i was buying a sandwich, would i recieve a free bag then?...
and she said yes?!!
Please tell me what is the difference...
(read more)
★★★★☆
“I was over the moon when Marks and Spencer started...”
Written on: 08/05/2008 by SJDUFFY
I was over the moon when Marks and Spencer started selling plus range, it was nice coming into store going straight to plus range not having to go through sizes that they know wont fit, now they are telling me to buy on line my size 26. How do I know if it will fit me not been able to try it on in store, the inconvenience of ordering then having to wait for it to come? We ladies large once like to see the size and fit there and then not in 4 or 5 days time sorry to moan, I feel very let down... (read more)
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★★☆☆☆
“Really poor for a big retailer - I wouldn't recommend”
Written on: 14/01/2008 by Grumpatron (4 reviews written)
Really poor for a big retailer - I wouldn't recommend (read more)
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★★☆☆☆
“I Placed my order with Marks & Spencer through their...”
Written on: 17/09/2007 by tafer2uk (16 reviews written)
I Placed my order with Marks & Spencer through their online shop at www.marksandspencer.com on 2/09/07 with all, but two items being in stock for immediate despatch. I got my confirmation email that same night stating a delivery estimate of 5/9/07 - 7/9/07, except for the two out of stock items that would be shipped separately.
I waited, waited and waited some more. By the 12/9/07 I was fed up of waiting and I decided to email them a polite reminder that I was still awaiting my order. I was...
(read more)
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Isbell's Response to flowerman85's Review
Written on: 21/01/2013
My mother has a premier accout wit M&S and each year she recieves a voucher for a cream tea and up until this year we have throughly enjoyed this extravagence. However on the 20tth january 2013 we went to the Walsall store as the weather was bad to have our cream tea. I caught up with my 76 year old mother in the cafe only to find her near to tears as one of the assisstances was laying into her telling her she must have an egg and cress sandwich selection ( a filling my mother knows i dont like) My mother tried to explain that she was entitled to the sandwich selection only to be chastised again when the assisstant went to speak to the manager via a phone call. Afterwards she reluctantly made up the order having to go and get jam which she had previously told my mother they hadn't got. My mother was made to feel like a second class citizen who was trying to get some type of freebie, All id like to say is that if that's the attitude premier customers are to face when exchanging the vouchers STOP giving them to your customers.....they really aren't worth the humiliation!!!!!! ( may I add Both Tamworth and Wolverhampton branches made my Mum feel special for her birthday and were nothing but courteous).