QVC UK Reviews - www.qvcuk.com

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Latest Reviews

“POSTAGE”

Written on: 14/04/2016 by RishiRay174 (1 review written)

I was very upset to find out that I had paid for postage on the item. And when my item arrived and was not suitable for me I had to pay postage again I will not be ordering from QVC again… Read Full Review

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“Backstabbers!”

Written on: 20/12/2015 by SkylaBenton (1 review written)

This is a warning to all you unsuspecting customers out there who are loyal to this snakelike trader. They will betray you by teaming with their delivery partners, divulging your bank account details and account history , which not only violates data protection laws but betrays the customer, They literally stitch you up for prosecution and don't care about their customers. Not only that but they are quite happy to take orders off you until you are prosecuted. It is the fault of their delivery… Read Full Review

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“product never received qvc harrassing me for payment”

Written on: 15/10/2015 by Eliser370 (1 review written)

ordered a laser treatment which was never received. qvc never responded or refunded. I did as charge back and now they are harassing me. very dubious company. will need to take them up for harassment… Read Full Review

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Shopdirect's Comment

Written on: 20/12/2015

You must do them for harassment. They are despicable

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“Account closed after 20 year's”

Written on: 05/10/2015 by gaynor13 (1 review written)

I'm registered disabled have mobility issues and as such do not shop for clothes as it's a nightmare in fitting rooms. I treated Q.V.C as an on-line department store, ordering a number of items to try on at home as you would in a department store.Then returning what didn't fit or suit me after all there's a 30 day money back guarantee - no wrong apparently i sent back to much.The presenter's encourages you to try the clothes, if your not happy send it back for a full refund. If the company… Read Full Review

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Shopdirect's Response to gaynor13's Review

Written on: 06/10/2015

same thing happened to me. They do betray their customers for sure.
Best off without.

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Gaynor13's reply to Shopdirect's Comment

Written on: 06/10/2015

Yes your right - best off without them.
Thanks for comments.

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Shopdirect's reply to Gaynor13's Comment

Written on: 20/12/2015

Thanks. We owe it to the public to inform them.
buyer power!

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Yorkrose84's Response to gaynor13's Review

Written on: 08/08/2016

This does annoy, as I my mother had the exact same issue, she is confined to a wheelchair and whilst she can 'sort of' move, clothes shopping is a nightmare (she is a larger lady also), she decided to do as you do and use it as an online 'changing room', she even telephone customer services and explained the situation as she know she may be breaching some sort of 'unwritten rule', but when she did phone customer services she was just re-iterated the 30 day money back guarantee. Assured (so she thought), she carried on, however 6 months down the line, her account was closed. She received a letter that basically stated that as she was not happy with the products and the cost of sending items back only for them to be returned was costing the business [QVC] to much, so I am sorry to say that we have had to terminate your account. She was mortified, my mother being my mother took the case to the ombudsman, where she got the a copy of the 'unwritten rule', and in there it stated that if a certain % of clothes were sent back then yes the account would be terminated. Apparently though this is the case on all websites. So it is a case of DSR user beware, as yes you can execute the DSR terms but only to a point, which I believe is different for each company.

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Gaynor13's reply to Yorkrose84's Comment

Written on: 08/08/2016

Thanks you for your comments .Thought I was the ONLY one this happened too.

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“Good, but....”

Written on: 09/08/2015 by Sheppyshep (2 reviews written)

I've been buying from QVC for over ten years. However the only goods I would still buy from them is make-up or moisturisers, etc. The dresses I have bought saying they are manufactured in the USA are in fact mostly made in China. Been very disappointed recently with quality of goods. The p & p is far too expensive and returns you have to pay for yourself. If you go on the web a lot of products they sell are much cheaper elsewhere. Will not be shopping with them so often in future… Read Full Review

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“Reject negative reviews”

Written on: 12/07/2015 by Wilyconsumer (5 reviews written)

I have recently tried to leave 2 negative reviews which were truthful but both were rejected. I believe QVC are manipulating the reviews nowadays. This is not the sign of a good firm. I have shopped with QVC for about 15 years but will do so less and less. We all know their p & p charges do not reflect the true cost to them and the other day I saw a tiny Charlie bear costing £12 have a £6 p & p cost. Parcels are not arriving and it takes ages to get a refund. If I see something I like the… Read Full Review

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“MOST SKINCARE UNSEALED”

Written on: 08/06/2015 by IsaacFischer496 (1 review written)

Most skincare products sold on QVC are unsealed. 30 day money back guarantee looks good but as there is no combined postage it can cost on average £6-10 to just look at one item never mind trying it. I recently received makeup unsealed and the dropper clogged I have also received body cream which looked as if it had been already used. Most items are not suitable as gifts as they are not sealed and very rarely boxed. TSV's usually only have the main product and filled up with "Travel" sizes… Read Full Review

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“Yankee Scroll melt warmer”

Written on: 01/06/2015 by Guzmansi357 (1 review written)

I recently purchased the Yankee Scroll electric melt warmer,I was very happy to receive it.It was very beautiful and extremely excellant value,with the 16 tarts they smelt amazing,and also the warmer lighted up when it was put on.it looked really very pretty,would highly recommend it for a present & self purchase… Read Full Review

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“not good”

Written on: 04/05/2015 by Raquelb141 (1 review written)

james read self tan.blobes everywhere looks fake very unhappy… Read Full Review

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“Cheaper Elsewhere, but they wont let me tell you.”

Written on: 10/03/2015 by funtime56 (1 review written)

I saw the product called Wet & Forget on QVC and was impressed with it. However I thought the price was a bit steep. I was shopping in Costco a short time later and lo and behold there was 100s of litres of Wet and Forget stacked high. BUT, it was half the price that QVC were asking. I wrote my review and had the review rejected as it mentioned that it was cheaper elsewhere. I have used Wet and Forget now and I have to say it really is as good as they say, it has cleared all of the green… Read Full Review

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“CPR All in one Call Blocker”

Written on: 07/02/2015 by HelenDan (1 review written)

I cannot fit this product directly to my phone socket. The first person I spoke to on QVC customer service advised I look on the manufacturers web site - I could not find any help there. I phoned customer service again and was told as I have broad band I would need to request another filter for this product. I am annoyed that this information was not on the presentation, If it had been, I would certainly taken longer over deciding to buy it, as it is certainly not as easy as was made out to… Read Full Review

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“Really disgraceful”

Written on: 06/02/2015 by AbagailHiggins479 (1 review written)

I have found that most of the bronze products after a really short period - the last bracelet I bought was tarnished in a matter of weeks also th weight of the items is nowhere near what we are led to believe. The items are expensive and do not represent either value for money or the quality the presenters tell us about. Qdckqwy should definitely be talking th bronze… Read Full Review

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“The Real Pie Company”

Written on: 03/01/2015 by Lizeth483 (1 review written)

Ordered a Xmas selection from QVC.Were told very conveniently they would arrive by 6.00 pm Xmas eve[QVC customer service shutting at dinner time]. You guessed it.Nothing arrived and no one to contact. Their much vaunted customer service was a disgrace… Read Full Review

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“I am Disgusted with QVC and The Real Pie Company”

Written on: 26/12/2014 by jaxandjohn (1 review written)

I ordered some pies, the first time ever ordered food but they said on air they were made to order, and they looked really good. They arrived 12days later were left on the doorstep (I was at home) so I was surprised when I opened the door and they were there. The poly cool box had a big hole in, they were not cold, even the ice pack had defrosted. On taking the " Real Pie Company" pies out the use by date on them was the 6.10.14 and the date they came 19.12.14 that's 2months out of date. I… Read Full Review

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“Too Big For Their Boots”

Written on: 16/12/2014 by KristaMcLain420 (1 review written)

I am a regular shopper with QVC. And am sadly going to be parting company from them. Once upon a time they had a view that customer was the boss. They still say that and claim to bring premium products at great prices. this is not true. Often the items they offer as todays special value are products that are old models or in the case of beauty products a collection of sales peoples give aways to salons!! Honestly I am so disenchanted with them. They will now sell anything!… Read Full Review

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“Terrible customer service”

Written on: 08/12/2014 by Jamarcuso113 (1 review written)

I ordered a mobile phone more than 2 weeks ago and I'm still waiting for its delivery. So I thought they had cancelled my order without telling me. Customer service woman said it has not been cancelled. And I don't know what's happening to it. I said can I cancel the order, she said, once ordered, nobody can cancel the order, she said. I can cancel order most of places if the order is not dispatched. Do not tempted to buy anything from them. QVC is not a cheap on line shop nor good on line… Read Full Review

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“Items cheaper elsewhere”

Written on: 20/11/2014

I ordered a Dyson DC59 Animal cordless handheld vacuum cleaner which was advertised as a special low price by QVC of £349. After delivery I found the same model of cleaner to be advertised by a number of online companies including Dyson themselves for £299 plus free delivery. QVC thankfully agreed to me returning it FOC. I have since found a number of other items cheaper elsewhere and will always check first now before being persuaded to by from QVC. Their Hot Picks and Special Prices I… Read Full Review

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“suspect dealings”

Written on: 03/11/2014 by llangogoc (1 review written)

QVC took £254 of my money for something they didn't have in stock,sent me something worth about £10, denied receipt of my return after over two weeks of waiting for a refund. Only when I checked with the Post Office did they admit it and have said they will refund me - Let's see!… Read Full Review

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“NOT WHAT THEY SEEM”

Written on: 05/09/2014 by Serranokk103 (1 review written)

On the surface, you can order and have a money back guarantee if you are not happy. However, they refuse you as a customer if you return more than a few times. They build up the hype so much about the simplest of items which is very clever marketing but their because they do not walk the talk, they have lost my respect. I prefer Ideal World who are more genuine in their marketing and returns policy… Read Full Review

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“returning larger items is a nightmare!”

Written on: 29/07/2014 by unbeliveable (1 review written)

I ordered a TV on saturday 5 July. On Monday 7 july I rang to cancel the order as the TV wasn't suitable for my daughters requirements. I was told I would have to wait until it was delivered! I advised my daughter not to accept the delivery, but someone signed for it on her behalf so we were stuck with it. On delivery of the TV on 14 july, I rang qvc and asked them to come and collect it. I was told that collection would be between 7 and 10 working days. Despite more phone calls I'm still… Read Full Review

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