QVC UK Reviews - www.qvcuk.com

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Latest Reviews

“NOT WHAT THEY SEEM”

Written on: 05/09/2014 by Serranokk103 (1 review written)

On the surface, you can order and have a money back guarantee if you are not happy. However, they refuse you as a customer if you return more than a few times. They build up the hype so much about the simplest of items which is very clever marketing but their because they do not walk the talk, they have lost my respect. I prefer Ideal World who are more genuine in their marketing and returns policy… Read Full Review

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“returning larger items is a nightmare!”

Written on: 29/07/2014 by unbeliveable (1 review written)

I ordered a TV on saturday 5 July. On Monday 7 july I rang to cancel the order as the TV wasn't suitable for my daughters requirements. I was told I would have to wait until it was delivered! I advised my daughter not to accept the delivery, but someone signed for it on her behalf so we were stuck with it. On delivery of the TV on 14 july, I rang qvc and asked them to come and collect it. I was told that collection would be between 7 and 10 working days. Despite more phone calls I'm still… Read Full Review

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“soaking wet parcels”

Written on: 20/07/2014

Was told another two weeks for arrival, so surprised to see qvc parcel waiting outside and even more surprised to find boxes inside were soaking wet. As one of the products was fabric, this and the standard booket had also become wet. As products are not cheap, would expect more care taken by qvc, or to be left with a neigbour as asked so they cannot get wet. Also last year my husband had ordered a set of three products as a bithday present and upon opening all three had already been opened… Read Full Review

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“Review system is neither reliable nor consistent”

Written on: 19/07/2014 by AANNEEKK (2 reviews written)

I have concerns about the 'independent' review system operated by QVC. I find it, from personal experience, very inconsistent. Having recently had a review rejected I queried it. I was told I had raised a customer service issue and that was against the rules. I had said that the regularly needed replacement parts were not available anywhere. Perhaps I could accept that but for the fact that a published review said exactly the same thing. In the past I have been told that in looking at my… Read Full Review

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“no no hai remover”

Written on: 15/07/2014 by 59Schmidt (1 review written)

I was so looking forward to getting my no no after reading all the instructions and looking at the disk,I was rareing to go.Sad to say it was useless,hardly removing any hair and it left my legs feeling very dry indeed.However not being one to give up,I waited a few days and tried again,then another few days and so on,but to no avail.I was really hoping I had found the answer to my prayers,but no no!!! Am returning the item and would not tell my friends to buy one… Read Full Review

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“Do not buy jewelry from QVC”

Written on: 25/06/2014

My husband bought me a Garnet bypass ring a couple of years ago from QVC. It had two large pear shaped garnet stones and is 9ct gold. I only wore the ring to special occasions as it is quite dressy. I cannot remember the price exactly but it was around £200 not extremely expensive but not cheap!! I wore it to the theatre yesterday and as I was showing my daughter something she gasped and said 'mum you have lost a stone from your ring'. We back tracked our steps but could not find the stone. I… Read Full Review

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“ Decleor gradual glow”

Written on: 17/06/2014 by Jenkinsse1964 (1 review written)

Love this product never coped with instant tan before but this is fool proof love it… Read Full Review

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“Have got too big for their boots”

Written on: 14/06/2014 by Newmanio378 (1 review written)

I have been a QVC customer for a few years and would advise people to only purchase the beauty products as I have always found them to be of good quality and well worth the money. At first I use to purchase a lot of things from QVC and on the whole was generally pleased with what I ordered, but over the past couple of years I have found their other items not to be as the same standard as they use to be (Clothing/Household goods/Jewellery/Electrical equipment...) In the past customer services… Read Full Review

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“Terrible about P&P”

Written on: 10/06/2014 by IreneQuartey (1 review written)

Why do we have to pay P&P on every item when you purchase at the same time I find it difficult to understand why you charge so much for P&P and returns when others give free postage or pay a reduced P&P when items are purchased at the same time or get free P&P when you purchased up to a certain amount. The amount we pay on postage and returns don't add up and prevent me from buying sometimes I hope you will review this and do something about it… Read Full Review

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Slugslime's Response to IreneQuartey's Review

Written on: 07/07/2014

I have emailed QVC on many occasions asking why they charge so much for P&P. The likes of Argos can deliver items (cheaply) for a flat fee. I even asked QVC if they could offer free P&P on Today's Special Value items but of course that fell on deaf ears. I have stopped shopping with QVC as the P&P charge wipe out any savings they offer.

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“extortionate p&p”

Written on: 04/06/2014

I have recently ordered 3 yankee candle tsvs on auto delivery, when these are all received I will have paid £47.55 in postage.I am very pleased with my purchases (2 are xmas gifts) but when I reviewed them on the qvc website suggesting they introduce capped p&p they refused to print it. Also I have ordered other auto delivery options only to be sent duplicate items as a mistake at cost to myself as they refused to accept responsibility making out the fault was down to me even though I knew it… Read Full Review

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“Disappointed that I fell for this Somebody has to say.”

Written on: 02/06/2014 by wmHenry184 (1 review written)

I ordered 6 extra large lily regale bulbs on the basis that that they were 24 inches in diameter or plus in size. From dejager at qvcuk The hook was that “this large size are not even offered in de jager catalogue”. “We can't always guaranteed this size”. So I ordered. They arrived. Not one was 24 inches, most were 22 and one was 21 inches. That means the REGULAR De jager sized bulbs from their catalogue. Yes they were healthy and fleshy, but size not as described. , Do I keep or… Read Full Review

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“the big savings club”

Written on: 29/05/2014

If you buy anything off telly, Watch out for the big savings club. I was offered 30 days free membership of it which is fine. However, at the end of the 30 day period (which I had forgotten about) they then took the full years subscription money... My fault you might say. However, later they began taking other money totally and completely without my knowledge and consent, for "membership" of their computer club, etc., etc. Whilst it is clearly quite immoral, apparently it's legal. Very… Read Full Review

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Aanneekk's Comment

Written on: 15/06/2014

I have shopped with QVC for over 10 years and had my ups and downs but I've never heard of the big savings club. I've never had to pay a subscription. Is this something to do with QVC or totally unconnected and perhaps should be reviewed elsewhere?

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“Garden led lights”

Written on: 22/04/2014 by lfDobson182 (1 review written)

I purchased 2 sets of these garden lights and kept them to set in the garden now but never thought that half of them wouldn't work.I had bought them earlier and no damage just no light!… Read Full Review

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“Dreadful service”

Written on: 07/02/2014

Ordered an item for a Xmas present. Didn't arrive, no apology, no offer to refund p&p. Very arrogant customer service team. My mum purchases a lot from qvc. Never again! I would strongly recommend you avoid dealing with them. I wouldn't even want to credit them with one star. Worst customer service ever!… Read Full Review

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“Disgraceful way to treat customers”

Written on: 04/02/2014

I also received a letter saying they had closed my account because to many returns, they should not mislead people when you receive items they are either tiny not as described to expensive or the clothes are awful. I have spent lots of money with them but that was not mentioned, also I am the one paying the outrageous p&p charges not them. Very disgusted, I only returned things I did not think we're worth it, they should be done for false advertising… Read Full Review

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“kelly Hoppen Home design book”

Written on: 21/11/2013

I purchased the book for my daughter for Christmas it is a brilliant book full of lovely rooms and designs will give us both lots of ideas so very very pleased I know my daughter will be also… Read Full Review

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“QVC ADVANCED ORDER BE VERY AWARE!”

Written on: 23/10/2013 by ANon_11 (1 review written)

Be very wary of buying on advanced order. The item can go back into stock and you can be lumbered with a product you are not really sure you want or you dont want now, or worse still you do not have the funds to pay for now. Was accused of lying and that I had purchased an in stock item. It seems their computer system will convert to an in stock item. Queried cancellation-strangely now I have this expensive item to return, with accompanying ascorbic venom from a QVC customer service rep, that… Read Full Review

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“DO NOT RETURN GOODS”

Written on: 16/10/2013

Like other reviewer I was contacted and told that they have a 50% returns policy and that I had exceeded this. This does not correspond to claims on web site or on TV channel!!! Very misleading. Was previously happy (even despite high postage charges) but now have zero confidence. Will not be ordering through them again in a hurry!!… Read Full Review

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Bunnymummy's Comment

Written on: 04/11/2013

I dont understand why QVC would have such a policy when they say that when people send things back to QVC, QVC return the goods to the supplier and QVC get their money back from them and that this is infact why many suppliers wont supply QVC - because they dont have the confidence in their products to be able to stand up to the 30 day money back guarantee. If all this were true then it would not matter to QVC however much people sent back as they would never lose out themselves. They must make a packet on the P&P anyway since it is so high. Perhaps it is all just a QVC lie then?

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“Good, but....”

Written on: 03/10/2013 by Lilacfair (1 review written)

I generally enjoy watching QVC, and have bought quality beauty and fashion products. QVC producers and guests are positive and lively. I find the postage and packing expensive and have only ever returned one item, the Illy Coffeee maker, which produced coffee far too bitter for our taste. What really annoys me is that QVC website wrongly uses 12.00 am for 12.00 midnight and 12.00 pm for midday on their programme listings. Neither time exists. 12.00 am and 12.00 pm are both misleading and… Read Full Review

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“High Handed”

Written on: 24/09/2013 by sevarus (1 review written)

I used to think, that apart from the ridiculous p@p charges, QVCs' customer service was second to none. However they have recently changed there computer system and now I cant order off the internet because they want a separate e mail address for each account, hence my husband would have 1 e.mail. account and I would have another. This is not our choice, we have been married for 46 years and don't even have separate bank accounts. I know it might sound odd in to-days world, but we are very… Read Full Review

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