B&Q www.diy.com Reviews
Latest Reviews
★☆☆☆☆
“chain saws”
Written on: 16/04/2013
I wanted to buy a chain saw but couldn't find prices, so checked a competitors site and found them straight away...? (read more)
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★★☆☆☆
“sales prices changed without warning or not kept to !!”
Written on: 16/01/2013
On Monday 14th Jan I called at Buxton store to look for wallpaper and found they were ALL 15% off . I was informed this offer was on until 21st Jan. Being a canny pensioner I waited until Wednesday to collect a further 10% off only to be told the offer was on no longer, so I was quite cross with the staff - who, bless them, - were really helpful and sympathetic but could not over ride the edict from above. I feel quite aggrieved to have had to pay £48.04 instead of the £40.53 I had... (read more)
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★★★★★
“B and Q Cooke and Lewis, outstanding”
Written on: 25/10/2012 by RosBass (1 review written)
I researched kitchens everywhere to try to get both quality and good value for money for the new kitchen in my new extension. After exhaustive and time consuming quotes and shopping around i chose Cooke and Lewis matt white. The kitchen and design assistants at the Coventry store are extremely professional and accomodating. The units themselves are really heavy and excellent quality. Easy to assemble and nothing missing. The deliveries were efficient and careful. Lots of communication so you... (read more)
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★☆☆☆☆
“The worst website on the net”
Written on: 08/09/2012 by fredmila (4 reviews written)
The B & Q website is the worst site of all the ones I use for buying things, no exaggeration. It is slow, the information on the items is so poor that many times I do not buy because I fear buying the wrong item, the search engine is useless: it does not select the item type you are looking for and you end up looking through several (slow loading) pages until you find what you want. And the worst thing: the now incredibly annoying Flash Storage Settings window that appears on any flash... (read more)
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★★☆☆☆
“B & Q Washington”
Written on: 25/08/2012
We have visited this store twice recently while deciding on a paint colour and were appalled at the attitude of one member of staff at this store. On our first visit while browsing we could overhear a conversation this man was having with another member of staff. His language was terrible! I prayed he would not serve us on our second visit. Unfortunately he seemed to be the only member of staff present. We asked him if it was possible to match a wallpaper and mix some paint for us. He... (read more)
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★☆☆☆☆
“A Bit Petty”
Written on: 20/08/2012 by janetjarrett
I'm over sixty and usually enjoy the benefits of Wednesdays 10% off on most goods, except bathroom and kitchen furniture/goods I have shopped at B&Q for many years and have alwys been happy with the service, until last Wednesday. The cashier seemed to enjoy refusing the 10% off a bath floor mat. A Floor mat for goodness sake! I thought that was a bit mean and the cashier seemed very pleased at catching me out. It's not like the usual staff at Whitstable and I suspect there's a new... (read more)
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★★★★★
“B & Q fitted kitchen”
Written on: 18/08/2012 by Jolaing (1 review written)
Went to the Washington store in January, got fitted in APril - all of the staff involved with it were lovely! Workmen were on time and it was started on Monday and finished by Thursday of the same week. Great Service! (read more)
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★☆☆☆☆
“Business Customer OR Second Class Citizen ??!!”
Written on: 13/08/2012
Yes- obtained a BQ tradecard and decided to put it to the test by ordering a BQ kitchen. Not only did they miss the timeslots on delivery they missed BOTH DAYS !! Administration , communication , customer service absolutely apalling. Each department blames the next and trying to find someone to take responsibility is a nightmare. They admit it was their error on all occasions but no apology and because it was ordered on a tradecard no compensation for missed deadlines and extra fitting... (read more)
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★★★☆☆
“SHOP FOR APPLIANCES ONLINE. Instore is a RIP OFF”
Written on: 06/07/2012 by Hoppkins (1 review written)
I took accurate measurements in. The kitchen did not fit correctly, lucky for me I hired a competent fitter who was able to get around most of the measurement oddities. Some doors would not of opened as they clashed with other doors and they ordered items i did not even need. In one case they sent 2 drawer fronts when i needed 3, on further inspection there was a drawer and door pack...the door of which was USELESS and not required. When I called them to complain they said the fitter... (read more)
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★☆☆☆☆
“Poor Fitter”
Written on: 28/06/2012 by daisies (1 review written)
Our SMALL installation took over 2 weeks to complete. We had to stop the installation after four days due to the botched job by the fitter. B&Q sent in another fitter who had to take out most of the kitchen and re-fit it. Several of the doors had to be returned due to blemishes. Overall the project was a nightmare and we have been offered a derisory compansation figure but as the kitchen was paid for up front there is not much we can do. (read more)
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Showing 1 - 10 of 279 Reviews
★☆☆☆☆
“Customer Service At Its Worse”
Written on: 18/06/2012
After agreeing to help my nan decorate her home, I made several trips to B & Q, the Old Kent Road store. From the very first visit I realised that every member of staff is deeply unhappy with their jobs and inturn, unapprochable, unhelpful and any other word that starts with Un! I found it extemely frustrating that after discovering the products I needed were not on the shelf, customer service were completely unhelpful. Telling me that according to the computer the item I was looking for... (read more)
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★☆☆☆☆
“WALL PAPER ”
Written on: 13/06/2012
got wall paper put it on it has shrunk .Went back to shop got told they have to send it off to test . sat with no paper on my wall it will take up to one week or 1 month or 2 or 3 .will never shop at B & Q (read more)
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★★☆☆☆
“Check out”
Written on: 06/06/2012
It has just taken me 20 mins to get out of store. only two check out tills in use. Is it me or what this always happens. Complained to "Manager" who went on the defensive and was rude. All he had to say was 'sorry sir we will take what you have said and will do our best to improve the service', even if they don't. But oh no this "Manager" took it as an affront that someone dare complain. To top it all got home only to find there were some bits missing from the bathroom drawer unit I... (read more)
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★★★★☆
“service quality”
Written on: 11/05/2012
I went to your store on the edge of Cheltenham where I was helped by a man in the plumbing department. He was very patient and helpful. I waas served at the checkout by a young lady dressed up for the day. She was delightful. Well done B (read more)
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★☆☆☆☆
“Go somewhere else!”
Written on: 20/03/2012
I'd just like to take a minute to inform those thinking of ordering a kitchen and having it fitted by B&Q to stop, right now! Seriously...STOP! I'm in the middle of dealing with them for a new kitchen for my house with a view to selling it on. We have a very small kitchen and have been charged over £7,000 for full installation. We reluctantly agreed due to the 4 year 0% interest that was offered, but unfortunately have had nothing but problems since. As soon as we signed the contract 2... (read more)
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★★★★★
“Great Service at B&Q”
Written on: 14/03/2012 by Brookbook (10 reviews written)
Myself and wy wife have been reviewing several Kitchen suppliers over the past few weeks, with little success/=, until we visited a local B&Q Store. The Girl in charge of the Kitcken section made the whole planning of our Kitchen, simple, accurate and above all some £1200 cheaper than another company who we had gained a rough qoute from. In addition we have been able to cost into the price a combo Oven, eg: Gas and Electric. This service is quite simply out of this world, and we as a... (read more)
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★☆☆☆☆
“What a waste of time!”
Written on: 09/01/2012 by jane90125 (5 reviews written)
Had an e-mail from B & Q saying that they were selling their Christmas decorations with 75% off! Brilliant, I thought. So I ordered a tree and four sets of outdoor lights. Got an e-mail confirmation and the money was taken from my account. The tree arrived a couple of days later, but no lights. I waited a few more days and contacted Customer Services who said that they were 'phoning round all the customers who ordered these lights to tell them that they had sold out! Firstly, why... (read more)
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★☆☆☆☆
“Plastic Sheds are not value for money”
Written on: 04/01/2012
I bought an 8' by 6' garden shed Resin material. Easy to assemble with two people. Closing the door is not secure and it does not fit well. The storms we had this year well and truly demolished the shed less than 18 months old. Will not buy another one - useless. (read more)
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★★★★★
“Andy at the Eltham branch is a star!”
Written on: 02/12/2011 by deirdrg
I am writing to say how positive and helpful Andy was at the B&Q store - ELM436 - about one month ago. I was looking for an electric drill for my daughter and Andy helped me to select a perfect one for her at a really good price. He was really quite a find - and so was the drill. (read more)
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★★★★★
“Returns”
Written on: 19/11/2011
Diana and Pauline helped me with returning an item, store code sh988 Southend, they were extremley helpful and assisted me quickly. 10 out of 10 customer service (read more)
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Showing 11 - 20 of 279 Reviews
★★★★★
“Team Members Customer Support”
Written on: 18/11/2011 by Susie100
Ordered by phone with David @ PNZ195, 7.30 am, very helpful, even used his own mobile instore to contact me to confirm item to be purchased was correct. I went in to pay same day, all staff including Steve the supervisor was aware of our purchase and ready for us. Order had been put in store for our inspection. Delivery was to suit us, they rang to check when it would suit. The team at Penzance far outsell themselves compared to other large and sometimes even smaller business... (read more)
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★★★★☆
“Pricing”
Written on: 09/11/2011 by dee14dee (1 review written)
Had hoped that I would be able to purchase paint at a belwo average price but found that prices were within the standard range. (read more)
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★★★★★
“friendly,and helpful service”
Written on: 27/10/2011
newly opened store at leominster well layed out , staff member sue was most helpful and informative. (read more)
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★★★★★
“Curteous and friendly.”
Written on: 18/09/2011 by annfleming
I saw a greenhose on the internet from B&Qs that I liked, so I phoned up the local store FAL406 to see if there was one in stock. On the other end of the phone was a friendly young man who was very curteous, he told me there was one in stock and could he put it past for me to pick it up later. I said I would pick it up in an hour, when I went to the store he had it all ready for me in the trolley, he asked if I needed a hand to my car which was very helpful. I asked his name and he told me... (read more)
Visit diy.comPuttherecordstraight's Response to annfleming's Review
Written on: 21/09/2011
Is his surname Fleming by any chance? Seems strange that all these B&Q (5 star) reviews include the store codes. I suspect they are either written by B&Q staff, or their mothers (i'm looking at you Mrs Fleming!)
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★★★☆☆
“out of stock, out of stock, out of stock etc etc.”
Written on: 16/09/2011 by angiagram (1 review written)
I wanted to look at a flush ceiling light for my bathroom. I bought one in Wickes but it is a bright white light and looks strange. My daughter says they bought their's in B & Q, so we visited the bigger store in Beckton. The shelf was empty of the one we thought looked similar so we asked two young men if they had any in the warehouse. The answer was no so we asked for the industrial light fittings and was told that was for trade. I asked where the bathroom lights were and was told at... (read more)
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★★★★★
“People say buying a Kitchen is difficult, not here...”
Written on: 07/09/2011 by jings100
Great service from Susan and Claire in the kitchen and bathroom dept.of BIS547 Bishopbriggs. Couldn't have been more helpful. Everything was explained in detail and double checked. 10 out of 10 to both of them If the delivery goes as smoothly I will have no complaints. (read more)
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★☆☆☆☆
“Kitchen DO NOT B&Q IT !!!! *******WARNING*******”
Written on: 07/09/2011 by pinkandfluffy (1 review written)
***************Warning do not use this supplier*********************** Would have marked it in minus figures if I could Had a so called kitchen fitted in March now Sept still not happy have been in my opinion lied to and treated like a word I would not be allowed to write. Store was fine and filled me full of confidence, do not believe a word they say in regard to making sure work is done correctly. Fitters are rushed and openly admitted along with the installation person who oversaw the... (read more)
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★★★★★
“member of staff”
Written on: 24/08/2011 by petersue (1 review written)
seb on the kitchen dept at b and q colchester was the most helpful shop person we have met and his knowledge of your products was second to none (read more)
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★★☆☆☆
“wednesday shopping”
Written on: 18/08/2011 by johndab (1 review written)
Started well was able to find produce but when I wanted further information i.e a bar code in order to pay things went wrong.To solve this problem it took 45minutes of my time which I found very unsatisfactory. (read more)
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★★★★★
“We like B & Q”
Written on: 14/08/2011 by Hugo
We found the staff very helpful at the checkout and on the shop floor. The staff have always been very courteous. On the whole we like B & Q's variety of goods - not always the best but affordable if money's tight. We are pensioners so it's great to be able to get our discont on Wednesdays. The plant section very good and well set out and the staff very knowledgable about plant varieties. So yes we would recommend B & Q to our friends and family. Wish we had one a bit nearer. (read more)
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Showing 21 - 30 of 279 Reviews
★★★★☆
“diamond card - wtn733”
Written on: 13/08/2011 by johnpollard5050 (1 review written)
My wife and i went into warrington B&Q ON 12/08/2011, we purchased a variety of goods. We went to the tills to pay only to find out that our diamond card could not be used today and told that it has gone back to wednesdays only, this was not advertised anywhere. For over a year we could use the card any day of the week, we were told that a new manager has taken over and staff have been instructed to only take the card on wednesdays. This new manager did not have the forsight to either... (read more)
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★★★★★
“Good Service”
Written on: 03/08/2011 by JackDaniels1
Just been into the Workington branch of B&Q (WKT415) looking for bedroom wall cabinets, after a really bad experience at B&Q in Washington,Tyne and Wear,2 weeks ago where staff on the kitchen and bedroom section,failed to help in any way and suggested I visit Ikea. They preferred to talk about their social lives,rather than help me with my enquiry.I work over Cumbria for part of the week,so went into their store in Workington.It was 7.30pm at night but was served by Maria on the bedroom... (read more)
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★☆☆☆☆
“terrible staff attitude”
Written on: 28/07/2011
I have just been to B&Q trimdon street,Sunderland to buy electric cable and clips,I asked a member of staff called "Maureen" quite politely if I would need 8/9mm clips for the cable,my partner and myself were astounded at her abrupt and nasty attitude toward my simple question,her body language and stare she gave us was very intimidating,perhaps she was having a bad day,this is not by any means an excuse for appalling customer service. (read more)
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★★★★☆
“Terrible experience”
Written on: 16/06/2011 by trevand111 (2 reviews written)
I went into the local B&Q store and purchased baathroom fitments etc. At the cash desk I was told that there are no bags to pack my goods in. This not being bad enough a poor woman in the same position dropped 5 litres of paint on the floor trying to carry them without bags. The paint exploded and coverd my suit and shoes in pink emulsion.Not a good day. (read more)
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★★★★★
“great stores to decorete to house”
Written on: 15/06/2011
i live just behind the B&Q i feel myself very lucky,i just changed all of my house with B&Q.Tools,paint,screw,bathroom tiles,carpet.I can found everything easily,and custemer service was great they were very friendly and helpfull.Compare the other companies the price is cheaper and you cant find anything for other store but B&Q has everything you need for houseware. (read more)
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★★★★☆
“Good store, STA418”
Written on: 30/05/2011 by 3302arthur (1 review written)
This is a good store and has friendly staff. It is well laid out, making it aesy to find what i need (read more)
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★★☆☆☆
“OVERPRICED! The Chiswick store has introduced...”
Written on: 24/05/2011
OVERPRICED! The Chiswick store has introduced automated checkout with one manned counter checkout, total rubbish, 5p for a carrier bag, God! how misrable can you get for the prices's your charging. Every thing I bought there I found far cheaper at a later date while out and about. Once bitten.... (read more)
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★☆☆☆☆
“Beware! Much of their stock is simply other companies'...”
Written on: 17/05/2011
Beware! Much of their stock is simply other companies' products re-badged. As a result they have no idea what is in stock and what isn't. I ordered a patio kit, shown on the website as in stock and available for delivery in one week. Three weeks later and I had heard nothing so investigated. I was told it had been out of stock for two months and would be for at least another month! And yes, they TOOK THE MONEY ON DAY ONE, KNOWING IT WAS OUT OF STOCK FOR MONTHS. (read more)
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★★★★★
“Second to none customer service!!!!! PLM181 Very Good.”
Written on: 13/05/2011
Second to none customer service!!!!! PLM181 Very Good. (read more)
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★★★★☆
“Good choice of products at good prices.”
Written on: 08/05/2011 by Smokey19 (4 reviews written)
Good choice of products at good prices. (read more)
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Showing 31 - 40 of 279 Reviews
★★★★★
“i bought 3 rolls of wallpaper at £49.98 each and was...”
Written on: 04/05/2011
i bought 3 rolls of wallpaper at £49.98 each and was delighted to get 3for2 as it was on offer woo hoo i saves £50 love a bargain and my wallpaper is stunning (read more)
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★★★★★
“Wednesday at B&Q ia that bit special for us senior...”
Written on: 28/04/2011 by pondliferon (1 review written)
Wednesday at B&Q ia that bit special for us senior types,especially the discount.The staff, at the checkout it was Suzie W, couldn't have been more cheery and helpful ,if I'd let them ,my purchases being heavy would have been delivered to my car even though it was busy.Thanks folks for a very pleasant shopping trip.
Ron Hodgson
e-mail . jimmylegs41@yahoo.co.uk
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★★★★☆
“We visited the store in Darnley today (Code: DRN698)...”
Written on: 25/04/2011 by FM (1 review written)
We visited the store in Darnley today (Code: DRN698) to see the bathroom suites. We chose one from the Cooke and Lewis range and we got it for half price, PLUS 15% off with a voucher. The icing on the cake was the price breakdown on the wall had ommitted a price for the top panel and Moira, who served us, honoured the price quoted. She was very nice and efficient. We are now just waiting on the goods being delivered. (read more)
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★★★★★
“i went to the sutton in ashfield branch to buy doors...”
Written on: 10/04/2011
i went to the sutton in ashfield branch to buy doors today and the staff were all very helpful one in paticular loaded our doors for us onto a trolley and into our car will go back his name was rob keighley (read more)
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★★☆☆☆
“Joined the review centre saw the great cashback reward...”
Written on: 05/04/2011 by nickicuthbert (4 reviews written)
Joined the review centre saw the great cashback reward scheme and also the lovely 15% off offer for B&Q just in time I thought the offer finishes today but because we were purchasing wallpaper and colours can be a bit iffy on the computer we thought we will pop to B&Q get the codes for the stuff we want then order everything online when we get home, we were spending quite a bit so thought the 15% off will come in handy. I get home fire up the laptop put all my codes in for all my goods just... (read more)
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★★★★★
“joyti was once again very helpful and would recomend a...”
Written on: 31/03/2011
joyti was once again very helpful and would recomend a friend or family (read more)
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★★★★★
“My Wife and I received top quality, professional and...”
Written on: 16/03/2011
My Wife and I received top quality, professional and friendly service from Callum. You customer advisor took us through each door we were interested in purchasing and made us aware of things we had not considered. Shopping was made easy and the paper work was done very quickly. We were even helped with the putting the doors into our car. I would recommend B&Q Crewe CWE548 to anyone wanting DIY supplies. (read more)
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★★★★★
“We visited the Lincoln store Len453 for tiles for our...”
Written on: 15/03/2011
We visited the Lincoln store Len453 for tiles for our bathroom. Drew was really helpful, he worked out the total amount of tiles we would need, helped us load the trolley and after ordering further tiles from another store due to him not being able to find additional tiles in stock, he must have continued to look through your stock and actually ran out of the store to find us in the car park to tell us he had found another box full. We consider he went above and beyond offering a super... (read more)
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★★★★★
“we were looking for wallpaper we had used before foud...”
Written on: 07/03/2011
we were looking for wallpaper we had used before foud it right away helpfull staf very good (read more)
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★★☆☆☆
“At B&Q cromed 19mm X 2.44 length bathroom pipe £11.16...”
Written on: 28/02/2011
At B&Q cromed 19mm X 2.44 length bathroom pipe £11.16 at my local Trago's £4.09. Wire Brush to fit in drill B&Q 8.?? at Trago £2.17 . ..B&Q have become very expensive . . .shop around (read more)
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Showing 41 - 50 of 279 Reviews
overview
diy.com
Top 5 Online Home & Garden DIY Stores
To calculate the top 5's we take the following factors into account:
Top 5 Online Home & Garden DIY Stores
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
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Tradebuyer's Response to fredmila's Review
Written on: 26/01/2013
100% agree with this post