Prestige Car Servicing Reviews
Latest Reviews
★☆☆☆☆
“unfriendly,arrogant and very unprofessional”
Written on: 16/03/2013
vehicles repair to be carried as agreed,from day one asked money upfront,why would anyone pay money upfront when no work has been done,didnt bother staying in touch or advise any progress,if you call it takes lenghty times before anyone answeres the call,technician or so he claims to be very arrogant,irritating and unprofessional in all aspects,does not know how to speak with customers apart from "can we have the money upfront".after agreed work,they called and said the bill will be more as... (read more)
★☆☆☆☆
“Do NOT use”
Written on: 15/03/2013 by iamstillwaiting (1 review written)
As a company that prides itself on keeping in touch with the customer and keeping them informed of what is going on they fall very badly and do not try to get up. I had my car booked in for a service online and requested some additional work, the service was confirmed online with date and collection time window of 08:00 - 11:oo. They contacted me by phone the next day to confirm the additional work which I confirmed and was informed that the collection time would probably be about 09:00. ... (read more)
★☆☆☆☆
“Forgot me”
Written on: 21/02/2013 by PFoJ
Very plesant staff to confirm booking.... Waited 3 hours for them to collect car (collection between 8am/11am, never showed up. They could have sent a reminder to garage to collect. Cant comment on the rest as it didnt happen. (read more)
★☆☆☆☆
“'Nationwide' cover is questionable”
Written on: 28/01/2013 by Briansllim (1 review written)
They cannot service my car because I live 30 miles from Rochester. Presumably their drivers are not competent enough to drive that distance. I have only given them one star because it is impossible to give zero! (read more)
★★★★★
“Great Service”
Written on: 16/01/2013 by steveo1
Glad I chose to ignore the bad reviews. Great service, Car (BMW 3 series) collected from work on time, service carried out as stated, car washed and also cleaned inside, returned to work by 230pm with service book stamped. Saved £65 on main dealer price. Will definately use again. (read more)
★☆☆☆☆
“Don't Use Prestige Car Servicing”
Written on: 13/12/2012
All that they wrote on their website is just a marketing gimmick. I had my car full service done using these brokers, after service I feel the car the same and it wasn't cleaned as they mentioned on their website. When complained they said will refund me £10, its nearly more than month past still now credit. I would never ever use them again. And you too stay away from these brokers. (read more)
★☆☆☆☆
“ignorant, haven't replied to my complaint. con artists”
Written on: 09/11/2012 by Maxiner
was given this company after my car went wrong, and was protected with any faults, with car protect. They very quickly got me in to have my car seen to to SN Autos in Hainault,Essex. My Engine Warning light was on, I had a problem with the handbrake not holding, and also my car was using twice as much petrol as it was suppossed to. After three days, Prestige car servicing told me, I was not covered and that it was going to cost me £123.00, including £15.00 petrol which was used for... (read more)
★★★★★
“Excellent service”
Written on: 24/10/2012 by Jenechka22 (1 review written)
Collect, service,repair and MOT Bonus clean and returned. Phone call to advise of any problems and gain permission to fix,very reassuring. Cannot fault this Prestigious service. (read more)
★★★★★
“WOULD HIGHLY RECOMMEND”
Written on: 17/09/2012 by Jules23 (1 review written)
Excellent service from Prestige. Answered all my queries and allayed any fears I had regarding whether it would invalidate my warranty by having car serviced by them. Picked vehicle up when they said they would and brought it back cleaned inside and out. Tremendous service and half the cost of dealership prices. Excellent communication all round and extremely professional. Only point would make, could have done with copy of full job sheet but garage have all the details if need be. (read more)
★★☆☆☆
“Was OK in Portsmouth, But Disappointed in Beckenham”
Written on: 11/09/2012
I used to use Prestige in Portsmouth and they were great, never an issue. However when I used them last year after moving to Beckenham I had a different experience. The service book was stamped for service against the wrong model, the wrong service and with the wrong mileage - they did call back and collect the book and correct it next day, however stamping the book is meant to be the easy part surely? The car didn't feel any different after the service - when I go to the main dealer I... (read more)
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Showing 1 - 10 of 65 Reviews
★★★★★
“Excellent service”
Written on: 29/08/2012 by Alshiblaq (1 review written)
Prestige car services made my life easy. Excellent customer services staff who are welling to help. Very reliable. Would use them again and recommend to my friends. (read more)
★☆☆☆☆
“Shocking”
Written on: 28/08/2012
Booked a service online with these people as i was impressed to see they could arrange a service on Bank Holiday Monday. Booked and recieved a booking ref number. After that nothing. 14 phone calls, no one answered, e mails, messages left for someone to contact me for confirmation. I got nothing. I would definetely not recommend to anyone. Customer service is a joke. You are left hanging on the phone for ages and then cut off. (read more)
★★★★☆
“MOT MADE EASY!”
Written on: 23/08/2012
I work full time so I left my car with the keys on the drivers front wheel. I was called to advise that someone was leaving to pick the car up. One the service was finnished I was called and advised all ok and that the car would be returned and keys put through my front door. Part of the service is the car is valeted and washed so it was returned to me looking lovely. I must say that everthing was so very easy and I will definately use them again (read more)
★★★★★
“Fantastic Service”
Written on: 31/05/2012 by DaveSharp2012 (1 review written)
I used to use the BMW main dealer for all of my servicing, but decided to use Prestige for this one to save some money. I was impressed with the service, the collection and delivery and the wash they gave my car at the end. The driver was friendly and helpful but most importantly, I didn't have to take any time off work to get this done, which is great as I don't get many days holiday as it is! (read more)
★★☆☆☆
“You pays for what you get”
Written on: 23/05/2012 by Grumpysod (1 review written)
Late delivery and collection. Service indicator not reset, car not cleaned. Wouldn't use again. (read more)
★★★★★
“car service”
Written on: 21/05/2012
Car service is very helpful to anyone,you can take the the help from it. We are dedicated to providing Australians with a simple and easy way to understand how much their next car service should cost and connect them with the nearest car service centre. Our goal is to make the process as easy as possible via our database of car service centres. (read more)
★☆☆☆☆
“Untrustworthy MOT/service and unresponsive to complaints”
Written on: 27/04/2012
Last week used Prestige for the second time for MOT and service, with no issues to report on previous occasion. Same garage was used by prestige on both occasions. Same day received feedback from Prestige that car failed MOT on 2 counts - 1 tyre slightly different size to all others. Bizarre. This turns out to be true, however a full set of tyres had been fitted 1 week before previous year's MOT carried out by same garage - so unless someone had switched a tyre (unlikely) in the meantime... (read more)
★★☆☆☆
“Not impressed with this service FULL Service”
Written on: 23/04/2012 by SmartKW54
I have not had a car for a few years so servicing was something I was going to use the dealer for, however after searching the Internet I thought this was worth a try. However in hindsight I wish I would have gone to the dealer. My issue is with the service itself, I did not receive the service sheet for what was checked and changed when the service was carried out. I did call back prestige who told me they will send it in the post. To my surprise what I received in the post was a useless... (read more)
★☆☆☆☆
“Bad aftercare”
Written on: 03/02/2012 by Traclacca (1 review written)
Had a problem with work done which was spotted by a different garage. They suggested going back to prestige to get this sorted. Started well but went downhill with confusing advice - From "there's nothing wrong but you could get it replaced... to "you should get it replaced...but you'll need to get he whole thing done" followed by " If you don't and it goes wrong your engine could fail... And that will be £450 please etc. So i decided to think about it and, ultimately, to not proceed as I... (read more)
★★★★★
“Would use again”
Written on: 27/01/2012 by Cnandhra
Very convenient with the pick and drop off service. Polite and courteous staff all the way through. Friendly local garage, job done quickly and efficiently. Would use again and happy to recommend to friends. (read more)
See next 10 reviews
Showing 11 - 20 of 65 Reviews
★★★★★
“Friendly and efficient ”
Written on: 04/01/2012
My car needed turning around quickly because I had left it too late. I used Prestige Car Servicing because of the convenience of web searching. The level of support offered is good and I was advised of non urgent points that i migght want to consider in the future without being sold extras. This was not the case before I changed. I think it is worth the peace of mind knowing that you have a trusted solution with friendly back up to go with it. (read more)
★★★★★
“Oil Filter”
Written on: 29/11/2011
The pick up service is great,great that the car gets a clean too, only gripe is i thought the oil filter would have been a genuine nissan part, not a unipart filter!apart from that very good service,totally recommended (read more)
★☆☆☆☆
“Not service promised”
Written on: 16/11/2011 by timbarker
Simple job of oil change and break fluid. car returned not cleaned inside as stated on website and nasty smell inside, not very happy after paying nearly £200 for that, will not use this service again. (read more)
★★★★★
“Convenient and good value”
Written on: 04/11/2011
Easy to arrange, very quick to set up (much quicker than car's main dealer). £150 cheaper than main dealer forthe same service - with the advantage of having car collected from home and returned to me later. Pleasant telephone customer service people too. (read more)
★★★★☆
“Bit nervous...but needn`t be!”
Written on: 03/11/2011 by irhdoc (1 review written)
Bit nervous as usually go through main dealer but increasingly find their prices extortionate. Communication via phone and e-mail was very good and courteous with updates and permission obtained for any "upgrades" although was advised of extra cost for low ash oil having a DPF on my car before even booked. Picked my car up from work and redelivered on time with car washed and vacuumed which is something expected of main dealers but clearly always part of the inflated price. The service... (read more)
★★★★★
“Quality Car Service are Excellent”
Written on: 28/07/2011 by Garagemaster (1 review written)
I found all your staff to be very friendly and helpful. I have now had two cars to your service centre for their MOT and on both occasions found all your staff to be very friendly and helpful, one of our cars is a Porsche 911 and I have become used to people saying "oh its a Porsche" and feeling that gives them the go ahead to create work. We have three cars that will most definitely all be heading your way for future MOTs, Servicing (that includes the Porsche) and anything else that happens... (read more)
★★★★★
“So convenient and reliable”
Written on: 24/06/2011
Really helpful and polite staff. Everything proceeded as promised. Best service experience ever! (read more)
★☆☆☆☆
“Would not reccomend. Had the old, 'we cant source...”
Written on: 18/04/2011
Would not reccomend. Had the old, 'we cant source parts from 'normal' suppliers so will cost more. Load of rubbish as they did exact same to someone I know after. Very overpriced too. (read more)
★★★★★
“Excellent service levels and communication. Also,...”
Written on: 13/04/2011
Excellent service levels and communication. Also, competitive pricing. (read more)
★★★☆☆
“I've used them 3 times now, twice for my car and once...”
Written on: 29/03/2011
I've used them 3 times now, twice for my car and once for my wife's. I have always been happy with the service. A friend of mine recently forked out £1,200 for his service and repair work when he went to his local garage, I must say that I trust these guys a lot more whenever I hear stories like that. (read more)
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Showing 21 - 30 of 65 Reviews
★★★★★
“A professional company with outstanding customer...”
Written on: 02/03/2011
A professional company with outstanding customer service. From the call I made to book in my car, right up to today when my car was serviced and MOT'd I have had an excellent experience.
As a single female I always worry about car repairs and the like and having to talk to garages. But not today. I have to say that everyone I have dealt with from the garage and from Prestige Car servicing was very pleasant and the best thing .... the prices were a nice surprise too.
I never usually use these...
(read more)
★☆☆☆☆
★★★★★
“My 09 BMW 520d was picked up at the agreed time by the...”
Written on: 03/02/2011
My 09 BMW 520d was picked up at the agreed time by the repairer who is 14 miles away from my home. The car had its A service, was washed, cleaned and returned at 4.00pm the same day. My service book was stamped by the repairer and a completed safety check sheet was provided to show safety related items had been checked. I received an emailed invoice from Prestige the following morning, itemising the work details on the car. I have just sold the car to a BMW dealer in exchange for a newer... (read more)
★★★★★
“I have used prestige twice now, once with my 3 series...”
Written on: 28/01/2011
I have used prestige twice now, once with my 3 series BMW and once with my wife's golf and can whole heatedly recommend them cheaper than the dealer
car has never ran better since using them,courteous staff and very smooth and professional transactions, always seem very good value for me, have been burnt by dealer prices before, excellent service all round!
(read more)
★★★★★
“Prestige offer a very convenient and affordable...”
Written on: 27/01/2011
Prestige offer a very convenient and affordable service for your car. You know what the service will cost (unless they find anything untoward with your car)and collect and drop off at a place wherever you want. Also, apart from being serviced, the car is valeted and it's a nice touch, thinking that you car has been pampered for the day! I've used them twice, and wouldn't hesitate to recommend to a friend. (read more)
★★★★★
“Fast, convenient and the home collection and delivery...”
Written on: 26/01/2011
Fast, convenient and the home collection and delivery enabled me to save about 4 hours of my personal time. My service book was fully updated and a copy of the invoice was received the following day by email. I saved about 50% of the cost I would have paid at an Audi Dealer. A nice touch was the fact that the car came back fully cleaned inside and out. (read more)
★★★★★
“I would just like to say that this had to be the...”
Written on: 26/01/2011
I would just like to say that this had to be the easiest car service ever! Car collected, serviced and redelivered, all when you said it would be and for a lot less than a main dealer would charge. A courtesy call to say all was OK and it even came back clean!
I shall have no hesitation in recommending you to anyone.
Thanks
Jamie Moir
(read more)
★★★★★
“I had my Chrysler Grand Voyager serviced recently in...”
Written on: 26/01/2011
I had my Chrysler Grand Voyager serviced recently in Lincoln.The attentive service is at a level I have never experienced in the past. The car was immaculately washed on return. Highly reccommended (read more)
★★★★☆
“I must say as a lady i am always worried about going...”
Written on: 20/01/2011 by hazel thomas (1 review written)
I must say as a lady i am always worried about going in to a garage and being bamboozelled by men in overalls.
I decided to try on line fantastic no men in overalls no big bills and i sat at home instead of waiting in a garage.
this is the way to go
Prestige you are great
Hazel
(read more)
★★★★☆
“I've used servicing stop in the past and found them to...”
Written on: 20/01/2011
I've used servicing stop in the past and found them to be very expensive and the level of service was terrible. I have to work fairly hard and at times I simply don't have the time to take my car to the garage and then get it back, so having a company collect my car from my work and then return it saves me time and money.
I tried prestige and have to say they met my expectations. They collected my car on time and their customer service team kept me up to date with the work being done on my...
(read more)
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Showing 31 - 40 of 65 Reviews
★☆☆☆☆
“I am a normal professional person who has been well...”
Written on: 01/01/2011
I am a normal professional person who has been well 'fleeced' by this garage. . This garage has a superficial flavour of respectability but once you have surrendered your keys, the polite attitude changes. Not only that, but they are brilliant in generating faults which conveniently they can repair. I know about cars so I am reliable in the account that some of the faults are made up. All parts are being delivered 'in 15 minutes' and days later car still with them. If you have any sense,... (read more)
★★☆☆☆
“Hi, ”
Written on: 18/09/2010
Hi,
Decided to get prestige to do full service B on my X5,i found it convienent when they collect and return and clead,i thought what a bargin.
They collect on time,guy looked like a student,no ID nothing,i had to call the garage to confirm his name,i was not about to give my X5 to anyone.
Half way through the day i got a call from Prestige about some faults on the car,11 in total,i was amazed,i asked for detail report,i did not get,on the phone i asked all prices and they gave prices...
(read more)
★☆☆☆☆
“I liked the idea of saving some money for a full...”
Written on: 20/03/2010
I liked the idea of saving some money for a full service and MOT compared with my local Peugeot garage. www.prestigecarservicing.com looked good and following a quick call all was booked for Full Service B. They turned up on time but that's where my satisfaction ends. My car was driven more than 11 miles each way. Within a couple of hours of collection I felt lynched for money from the followup call. Not even spark plugs were changed for free, despite £199 for the service. Also I believe... (read more)
★★★★★
“I just thought i would comment on the service i have...”
Written on: 18/02/2010
I just thought i would comment on the service i have received from Prestige Car Servicing, as i can see they have been rated 2.5 out of 5.
I do not work for Prestige or own the company but just wanted to say i have received fantastic service from both Prestige and the garage my vehicle was serviced at.
I have an old Fiesta with a fair few issues - the garage did a tremendous job of sorting my vehicle out, and Prestige kept me informed throughout. I will definetly be recommending them to my...
(read more)
Rmsrms's Comment
Written on: 15/05/2010
I have exactly the same experience. In the main website they mention Inspection I and II. You expect that it is a full service but that does not include even the spark plugs, brake fluid, windscreen washer (they top it up with water :(
<br/>In the small font they call the inspection I and II as service A and B and they define them differently.
<br/>Car owners be aware and do not get fooled by the professional looking website or customer service. They turn up to be really nasty when you call them to complain. I have even emaild them as it is mentioned they resolve issues but they did not bother to reply.
<br/>Arrange with main dealer or your own garage better than paying the middle man for nothing.
<br/>
Reply to this comment
★☆☆☆☆
“My experience was awful with Prestige car service. ”
Written on: 09/02/2010
My experience was awful with Prestige car service.
- I booked my car for Inspection II and all they did was to vacuum clean it for £403.
- The engine oil was over filled and it is clear that the old oil was not fully drained.
- Brake fluid was not changed even though it was over due as the counter indicates and the instructions tell.
- I was charged for spark plugs £65 + VAT but it should have been included with inspection II as the main dealer would do.
- The screen washer was toped with...
(read more)
★★★★★
“I have to agree with the last review posted on here -...”
Written on: 30/11/2009
I have to agree with the last review posted on here - top marks go to Prestige for their good all round customer service and value.
Also had a few problems with servicestop - will NOT be using them again.
Prestige is top of my list.
(read more)
★★★★★
“What a fantastic and unbelieveable value for money...”
Written on: 30/11/2009
What a fantastic and unbelieveable value for money store, I have done and will recommend to others.
Keep up the good work gang!
Graham'r'us
(read more)
★★★★★
“Used Prestige after Servicestop couldnt even get my...”
Written on: 30/11/2009
Used Prestige after Servicestop couldnt even get my booking correct.
Prestige turned up on time , took to a well reputed local garage, rang with 3 observations rather than faults together with prices and then returned the car cleaned and vac'd. Invoice arrived by email immediately.
Am sure to a great extent it depends on the local agarge doing the work but in our case worked like a dream
(read more)
Jimf937's Comment
Written on: 03/02/2010
I found this review helpful because...\i am a prospective customer shopping around after a quote from Main agent for a 6,000 mile service.
Reply to this comment
★★★★★
“Excellent all round, ”
Written on: 13/10/2009
Excellent all round,
I felt very relaxed talking to them, they guided me into my local garage, as i just needed a garage to check a noise i had from the back.
The garage very spot on, very professional, they checked my car and fixed in within the hour - no problems at all.
I will be using them in the future,
Thank you for the excellent service.
(read more)
★★★★★
“i have a 2 year old car i wonted to save some money so...”
Written on: 12/10/2009
i have a 2 year old car i wonted to save some money so i tryed prestige car servicing and it went very well saved some money and got my car doped of back at work first class (read more)
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Showing 41 - 50 of 65 Reviews
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Retard's Response to timbarker's Review
Written on: 19/10/2012
As an independent garage, we would charge approx £120 inc VAT for this work. You can see what these online companies earn on 1 job!