Dickens World Reviews
Latest Reviews
★★★★★
“Great Time Had By All”
Written on: 07/04/2013 by robbiefil
Visited on Saturday 6th April Tour guide ( redhead Pam ? ) was very good and very funny and it made for an extremely informative tour Would definitely recommend it if you are unsure having read previous reviews (read more)
★☆☆☆☆
“Don't do it..... Spend ur money on a decent film, it”
Written on: 04/04/2013 by Ash200471 (1 review written)
Bad customer service, bad attitude, inability to resolve problems. Spoke to one member of staff who saiid one thing only to turn up and be told something completely different meaning a 3 hour wait for a tour. Spoke to somebody reported to be he manager only for another staff member to tell me the manager wasn't in.. Take you chance, but I won't be again. Best of luck.. (read more)
★☆☆☆☆
“So bad it was funny!”
Written on: 03/12/2012 by Austindox (1 review written)
Went on 24th Nov 2012 to use up some Tesco Days Out tokens that we going out of date. Had no Great Expectations, which was just as well - it was very poor. The set was quite well laid out and obviously cost a great deal to build in the first place. Even the characters walking about added some life to the place although it soon became apparent that they were not just characters but they did everything else as well. The haunted house was closed and one of the characters asked us if we wanted... (read more)
★★★★★
“Outstanding Halloween fun ”
Written on: 08/11/2012 by Sparkly17 (1 review written)
Visited during the kids half term week (oct 2012) It was brilliant, the kids dressed up in Halloween fancy dress and were admitted free of charge, which was part of the Halloween festivities. There was a street theatre show about to start as we arrived, which was very good, it was A Christmas Carol, the children then after the show were entered in to a Halloween fancy dress competition. There was a pumpkin trail which when completed the kids all got a sweet each. There were Halloween arts &... (read more)
★☆☆☆☆
“A second time visitor - the truth!!!!”
Written on: 04/11/2012
My family and I visited Dickens World about 4 years ago – and were wowed by it – it was truly lovely. Unfortunately, my husband couldn't go that day due to ill health so with the family and I ranting and raving about it – yesterday we decided to visit again (it would have been sooner but we live 60 miles away and of course it isn't cheap to get in. I checked the website before we left and saw that there would be Halloween activities (up until today the 4th actually) – with free... (read more)
★☆☆☆☆
“What a rip off!”
Written on: 08/05/2012
Terrible! Nothing worked, short staffed and not much to see. If it was a quid to get in it would still be a rip off! (read more)
★☆☆☆☆
“What a load of old Dickensian pants. ”
Written on: 06/04/2012 by Jtop
Interesting to see the last review of this place is dated August last year. We went the other day and it has not improved. It is exactly as described in the previous review. The staff looked mostly embarrassed, which is entirely understandable. There was a performance of A Christmas Carol which was very unenthusiatically mimed by a few bored looking employees. There was some kind of haunted house which consisted of dimly lit corridors and displays of chairs, with recorded voices... (read more)
★☆☆☆☆
“Absolutely terrible. Don't waste your money.”
Written on: 14/08/2011 by CravingDarkness
The title to this says it all. I had high expectations for Dickens World and had wanted to go for ages, so I used my sisters 14th birthday as an excuse to drag her and my fiancée there. They weren't too interested in all things Dickens, but they were willing to go because I had told them how amazing it would be. How wrong I was. If I could have given this review no stars, I would have. It was that bad. First off, we walked up to the building and saw two members of staff just leaning... (read more)
Larissaalbum's Response to CravingDarkness's Review
Written on: 27/08/2012
We have just visited Dickens World yeterday (26th August 2012), and cannot understand the bad reviews, we were there for approx 4 and half hours. We found all the staff friendly and helpful and in character at all times. The theatre show was well presented, as was the boat ride. All the scenery and decore was well done and had obviously had a lot of time and money spent on it. The actors presentation of Oliver Twist was a little amature, but at the end of the day they are not top actors and it still told the story well. We did not think it was over priced, we even had lunch in the pub in there which was reasonable for a tourist attraction. We would definately recommend it.
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★☆☆☆☆
“criminal rip off”
Written on: 11/08/2011 by howamazing (1 review written)
Please don't waste your money. Whatever you are expecting, Dickens world will fail to impress you. Looks like a good set when you enter the "courtyard", but this is as good as it gets. All alleyways lead to fire exits, there is really nothing to do and there is certainly nothing to enhance your understanding of Dickens and his works. Good points? It is easy to find the exit. (read more)
★★★★★
“Splendid!”
Written on: 08/06/2011 by katy_3_3
I took my family as part of the Dickens Festival down in Rochester. We got a money off coupon and we had a very nice time visiting Dickens World. My child was thoroughly entertained by the boat ride and the circus which was only £2 extra was brilliant. I will be going back and I would recommend. (read more)
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Showing 1 - 10 of 185 Reviews
★★★★★
“Excellent, so much fun! The staff were polite, the...”
Written on: 04/05/2011
Excellent, so much fun! The staff were polite, the boat ride was good if a little smelly. My 2 children loved it! (read more)
★☆☆☆☆
“Absolutely rubbish. Won tickets to this as part of...”
Written on: 28/03/2011
Absolutely rubbish. Won tickets to this as part of the Big Kent Weekend and so grateful that we didn't pay. I was expecting old buildings to look at and enter and set up in Dickensian times, alley ways to walk through that lead someone, not bare walls to a fire exit. The boat ride is a waste of space, the space could be used for something so much better! Why did all the teenage actors have large plastic noses?
DON'T WASTE YOUR MONEY!
(read more)
★☆☆☆☆
“No, I was not expecting a theme park. Yes, I was...”
Written on: 27/03/2011
No, I was not expecting a theme park. Yes, I was expecting that the place would celebrate the work of the great man.
To say I and my party were disappointed would be an understatement. A truly miserable experience at a venue that does not seem to know what it wants to be.
The glowing review preceding mine must have been written by the manager.
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★★★★★
“Me and my beloved wife, R.H.Atkinson have thoroughly...”
Written on: 09/03/2011
Me and my beloved wife, R.H.Atkinson have thoroughly enjoyed reading a lot of Charles Dickens literature in our own spare time. With this in mind, we heard about Dickens World online via a Charles Dickens related online website. As soon as we found time out of our, quite frankly, hectic schedule, we booked a trip to The Dickens World. We successfully managed to book a highly affordable stay at the local Travelodge. This provided beautiful scenic views of the local river Medway.
Upon...
(read more)
Robthompson's Comment
Written on: 09/03/2011
I truly believe that this review is almost outstanding as The Dickens World itself in my full honest opinion. It has definately convinced me, Robert Charles Thompson, to visit the splendid place for the ninth time. Yes, you read correctly, ninth.
<br/>
<br/>Thank you very much for this very honest and detailed tale of events. I am almost definately sure that Charles Dickens himself would say the same. God rest his soul.
<br/>
<br/>Thank you again. Thank you. Truly grateful. Thank you.
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Robthompson's Comment
Written on: 09/03/2011
I found this review very helpful because... like I said. Truly remarkable.
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Monoped's Comment
Written on: 24/03/2011
As I have also lost a leg but use crutches and not a prosthesis your review was very useful to me and my boyfriend.
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Guest's Comment
Written on: 12/06/2011
Further to my comment on this review I and my boyfriend visited this attraction. The staff were very helpful and offered me assitance, as I have lost my left leg and use crutches, when they thought I needed it. That disappointed my boyfriend as he likes to help me. If you're disabled, don't worry about a visit.
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★☆☆☆☆
“It was the Worst of times... It was the worst of times!!! ”
Written on: 22/02/2011 by nickylamb (1 review written)
It was the Worst of times... It was the worst of times!!!
A huge disappointment for any age. Clever Dickensian Buildings and layout... and that's about it..
The staff and 'actors' were pleasant enough, though I had a bad feeling when we walked in and were confronted with a lass in a 'Nancy' type dress, leaning obviously very bored, against a barrel and not meeting anyone's eyes!
There was a hugely embarrassing abridged 'production' of' A Christmas Carol'. Which involved 'actors' moving...
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★★★★★
“We took some disabled children to dickens world, and...”
Written on: 21/02/2011
We took some disabled children to dickens world, and to be honest after reading the reviews i wasnt sure what to expect, however we were greated by a lovely lady on the reception and then as we entered there was a greating by another lovely lady, all the staff we came across, were friendly and made a effort to talk to the children and we all loved it. i am takign my step children this week as i am sure they will like it. its a great way to fill a morning or afternoon and the children learn a... (read more)
★★☆☆☆
“We saw the mixed reviews before we went but based on...”
Written on: 07/02/2011 by Scott V (2 reviews written)
We saw the mixed reviews before we went but based on positive comments from friends who have been we thought we would give it a go. Unfortunately I think the reviews pretty much summed it up - on balance it is OK, at best.
We didn't think it overly expensive but it cost a tad more than what we would have expected. Our girls (aged 7 & 4) were initially quite intimidated by the gloominess and general spooky feeling but one of the characters took time to chat to the girls, get them comfortable...
(read more)
★★★★☆
“I took my elderly mother and nephew who is in his 20's...”
Written on: 30/12/2010 by jimshouse (2 reviews written)
I took my elderly mother and nephew who is in his 20's and we all enjoyed Dickens World. The 4D film was great and the animatronics show was done very well. We got a little wet on the water ride, but it was very authentic with sewer smells and the noise of rats. The attraction is split over 2 floors with steep stone steps in places but wheelchair friendly lifts are also available. We lunched in the Jolly Porters and found the prices reasonable for the quality of food. All the staff we met... (read more)
★★★★☆
“I love Dickens World and have been ther 4-5 now since...”
Written on: 22/12/2010
I love Dickens World and have been ther 4-5 now since it opened. The staff look fantastic in Victorian dress and interact with the visitors to make whole day fun. Always go with my husband and we love the boat ride, so usually go round twice and the bar food and drinks are brilliant and at brilliant prices.
Have taken family members there with us and they all loved it and have been back since too. Will probably visit between christmas and New Year whilst off work, but depending on the...
(read more)
★★☆☆☆
“Don't believe the positive reviewers AT ALL. I...”
Written on: 13/12/2010 by seamanrob (2 reviews written)
Don't believe the positive reviewers AT ALL. I thought I'd go anyway since the reviews looked to be pretty equally mixed, in the hope that all the other negative reviews were just "idiots". But guess what, who's the idiot now? Worst £25 spent all year!
The detail of the set are pretty impressive, but the overall finishing touches leave a lot to be desired. Nothing much going on, Haunted house peppers ghost effect is bland and boring.
I know of some of Dickens work, not all, so I was...
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Guest's Response to seamanrob's Review
Written on: 28/05/2011
Please don't waste your time and money coming here. Go instead to the Chatham dock yard where you will have an interesting and informative day. Dickens world is an apalling waste of time and there is nothing to entertain. Can't find any positives at all, other than the staff did try to make up for the dismal experience, but it would take more than this to turn this attraction around.
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Showing 11 - 20 of 185 Reviews
★☆☆☆☆
“it is rubbish boring and a waste of time and tooooo...”
Written on: 09/12/2010
it is rubbish boring and a waste of time and tooooo much money (read more)
★☆☆☆☆
“My daughter went here on a school trip and I was a...”
Written on: 09/12/2010 by Juliet Richardson (1 review written)
My daughter went here on a school trip and I was a parent helper, I was truly disgusted. The staff are rude at best and at times insulting. One member of staff (Fagin) told the children they were all thick and stupid and would end up working in McDonalds. You do not ever tell children they are stupid and who is he to make such judgements. Other staff were also similarly behaved, not bothered, no interest in inspiring children to discover one of our literary genius. I have recently read A... (read more)
★★☆☆☆
“Dickens World management really need to pay attention...”
Written on: 23/11/2010
Dickens World management really need to pay attention to these reviews. As a business consultant, these feedback results are appalling. You need to get rid of poor staff and invest in the good staff you do have. Dickens World could be great, I have been there and seen the potential the place has to offer.
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★☆☆☆☆
“If this "attraction" was free it would be over priced....”
Written on: 09/11/2010 by saurian (1 review written)
If this "attraction" was free it would be over priced. I travelled from Birmingham with my wife a big Dickens fan and the best part of the day was a traffic jam on the M6 followed by the fun of the M25.
The best way to describe this traversty is as a warehouse with a poor theme park ride and some copies of old buildings, the staff were moody and mostly invisible, the food was awful and the whole attmosphere was one of dissapointment.
My advice is don't go - ever. Read Dickens to get a...
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★☆☆☆☆
“Oh dear. Lame beyond belief. We only went because we...”
Written on: 30/10/2010
Oh dear. Lame beyond belief. We only went because we had some spare Tesco vouchers to use up and thought we'd see what it was like. Even then it felt a total rip off. Actors miming, fuzzy videos, lame animatronics. This is the worst theme park type place I've ever been to. Truly dreadul. The only plus point was the lack of any crowds. Wish I'd read the reviews before we went! (read more)
★★★★☆
“I and my partner and two children aged 13 and 9 spent...”
Written on: 30/10/2010
I and my partner and two children aged 13 and 9 spent all day at Dickens World. To enjoy this attraction fully you need to work out as soon as you go in what is happening and when so that you see everything. We spent quite a while looking at the clever details contained in the set while other people hurried past us.
You can go out and come back in as long as you retain your ticket, so we had lunch in the shopping centre.
We were disappointed in the toilets - we thought they would have...
(read more)
★☆☆☆☆
“Truly awful. Really, really desperately bad. The boat...”
Written on: 12/09/2010
Truly awful. Really, really desperately bad. The boat ride was out of action but no warning or discount was offered and I can only assume that a lot of the other attractions were similarly malfunctioning because most seemed to do nothing at all. The staff were lacklustre and the miming and animatronics were second rate. It might just entertain a six year old child, but for anyone older, forget it. It's hugely overpriced and most of the upper level is a pub. Imagine a cheap looking stage set... (read more)
★☆☆☆☆
“Makes a travesty of Dickens. Mildly informative but...”
Written on: 31/08/2010
Makes a travesty of Dickens. Mildly informative but there's not enough there to keep anyone entertained for longer than 30mins, and that's with a 25min queue for the boat ride.
There's just not enough there to justify the entrance price.
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★★★★★
“I've just read the thoughts of the minority 35%, and...”
Written on: 29/08/2010 by loveit (1 review written)
I've just read the thoughts of the minority 35%, and would like to add this, while upon entering I could see why narrow minded people made the assumptions that they have. However we found the day entertaining and extremely informative. Our children loved it and enjoyed being involved in the Oliver show and we found the staff very polite/helpful and they clearly enjoy there job and if the rest of the country were so professional in their manorism the world would be a much better place jut... (read more)
Heliob's Response to loveit's Review
Written on: 03/03/2011
I imagine that most of the negative comments are not born of narrow-mindedness, Loveit, rather an honest appraisal of their experiences (an experience which cost them a fair bit of moeny too).
<br/>
<br/>I'm glad you enjoyed your visit, although I found very little to enjoy during mine...
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★☆☆☆☆
“Very Poor, overpriced, tedious and lacking any...”
Written on: 23/08/2010
Very Poor, overpriced, tedious and lacking any inspiration. The opportunity to have a fantastic day out on this theme has been wasted. The fixed attractions were poor electronic effects and any shows were mimed (Badly) even one of the miming actors wore 21st Century clothes visible to all the audience. The boat ride is a gimmick with no real point other than to get you damp. Do not take your children there for education, it will only serve to confuse them. would I go there again? never!! The... (read more)
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Showing 21 - 30 of 185 Reviews
★☆☆☆☆
“Not a very good day out or value for money. The boat...”
Written on: 18/08/2010
Not a very good day out or value for money. The boat ride was good but short. The shows are ok but the actors just mime. They had what they called a "circus performance" whcih they charged an extra £2.50 for and once you get in it is just 4 people doing a dickens got talent sketch! Would have just about been ok if had been included in the price but to chaarge extra is a complete rip off, had nothing to do with the circus so don't waste your money.
Also if you have a pushchair it is...
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★★☆☆☆
“bizzare!!!! the idea is good but seems to have not...”
Written on: 10/08/2010 by josielaw (1 review written)
bizzare!!!! the idea is good but seems to have not followed it through..there are not enough actors in victorian costumes and their miming is awful, the boat ride is too short,the walk through cobbled streets bring u to a dead end ,the haunted house ?? not sure wot it was all about actually walked out as that poor :( Potters restuarant was excellent lovely meal good prices for food and drink..best part of the day..shame i drove a wud of stayed in bar all day..;)basically overpriced 2 adults... (read more)
★☆☆☆☆
“Given the opportunity of visiting again or slashing my...”
Written on: 08/08/2010
Given the opportunity of visiting again or slashing my wrists, A&E here I come!
Very sad and I think Charles Dickens must be turning in his grave!
I've rated it as a "1" as there is no minus rating!
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★★★★☆
“Visited on Sunday 4th June to enquire about the...”
Written on: 06/07/2010
Visited on Sunday 4th June to enquire about the football being shown outside and the girl on front desk persuaded us to go in the attraction instead!
We had a fantastic time shame the boat ride was down but we were happy with the discount given and everything else was good.
Just a shame loads of germans were inside the attraction when England and Germany were playing!
Overall good value
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★☆☆☆☆
“Recently visited this attraction - absolutely waste of...”
Written on: 13/06/2010
Recently visited this attraction - absolutely waste of money. Always been interested in Dickens however we were round this within 1 hour. £25 for 2 adults is simply a rip-off for 1 hour.
The "live" show is pre-recorded with miming actors, the only other things to see are a boat show (5 minutes) and a 3D Show (10 minutes). Absolutely awful, doesn't provide any education about Dickens.
Writing this review as writing a letter of complaint to them. Depending on their response I may also...
(read more)
★★★★★
“We visited on the Friday during half term week. ”
Written on: 09/06/2010
We visited on the Friday during half term week.
The attraction was grand, had an excellent time with my family. The boat ride was our favorite, we went round about 5 times.
The Haunted House needs a bit more to it, but the girl working on the haunted house was entertaining and made it a lot better, she really did put in a lot of effort with her make up and changing costumes!
The restaurant food was very nice, however the staff waiting on us were a bit poor.
All in all a good visit.
(read more)
★☆☆☆☆
“Since visiting this attraction, I have read that it...”
Written on: 05/06/2010
Since visiting this attraction, I have read that it cost £62 million to create. Well someone was robbed and I suspect it is the paying public. We are a family of eight who went with open minds despite the many bad reviews; we know that one man's meat etc.....
I have to say that the people posting poor reviews were spot on. A complete waste of time and money. Not informative and definitely not entertaining. Also visited the Chatham dockyard and would highly recommend this. Wish we had just...
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★★★★☆
“Had an excellent time, the girl on admissions was...”
Written on: 02/06/2010
Had an excellent time, the girl on admissions was lovely, very informative and polite. The circus was good value for money. The food in the restaurant was brilliant and good value for money. Thoroughly enjoyed my visit. (read more)
★★★★☆
“Excellent day out for adults and 12 year old. The...”
Written on: 01/06/2010
Excellent day out for adults and 12 year old. The Circus of Light was brilliant. Surpassed our great expectations. (read more)
★☆☆☆☆
“Truly dreadful place that could be seen round in 30...”
Written on: 24/05/2010
Truly dreadful place that could be seen round in 30 minutes. Yes they have attempted to make the show better but it really needs completely redesigning as what can you do when you have no more money to invest? They spent it all on the scenery (which is all that you see on tv) and forgot that you need some entertainment as well! I saw the BBC filming there and the owner moaning that he was no longer getting any Government help. Good! Keep the boat ride and turn the rest into a boot fair.... (read more)
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Showing 31 - 40 of 185 Reviews
★★★★★
“Dickens World was extremely educational, I took my 3...”
Written on: 13/05/2010
Dickens World was extremely educational, I took my 3 children aged 3-7 and they all thoroughly enjoyed it. The only problem was the little one was too small for the boat ride, which was explained by a member of staff that it was to do with H&S, so my friend and I took the boat ride in turns with the other children. The courtyard shows were excellent and involved visitors. The attractions were great, the 4D cinema show in particular. The characters were informative and entertaining.... (read more)
★★☆☆☆
“I don't think this mini theme park knows which...”
Written on: 25/04/2010 by Froff (1 review written)
I don't think this mini theme park knows which audience it is aiming at. Some parts are quite high-brow and of no interest to kids who get bored straight away. Other parts like the boat ride will be liked by all. My 13yr old daughter and her friend didn't know what to make of it, and were generally dissapointed. I would only recommend it to those who are particular Charles Dickens fans who might get something out of it. The quality of the place is high, its just the concept that is odd. (read more)
★★★★☆
“I took my family to Dickens World today and I have to...”
Written on: 10/04/2010
I took my family to Dickens World today and I have to say we I was plesantly surprised after reading the reviews. The venue is very informative and it's more educational than a theme park but we really enjoyed the scenery and the haunted house and my childrem loved the Circus Show "The Circus of Light" which although cost a small add on to the ticket price did finish the day off with some real wow factor. (read more)
★★☆☆☆
“Very poor, despite the efforts of the staff, who were...”
Written on: 06/04/2010
Very poor, despite the efforts of the staff, who were very good, and thats what the stars are for.
On the boat ride the audio visual did not work properly so it didn't make any sense.
Worst of all was a so called 'Circus of Lights' show which was extra. We should have walked out when the juggler kept dropping the clubs and the hula hoop girl lost a ring off the stage, but you stay and keep hoping.
It was more like a kids show performed by your local amateur dramatics society. I actually...
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★☆☆☆☆
“Badly thought out and badly carried out, which is a...”
Written on: 30/03/2010 by HelioB (1 review written)
Badly thought out and badly carried out, which is a pity because the idea itself is a good one and one that instinctively appeals to me as a fan of Dickens fan.
There was very little there really, considering the admission price, and it had a bit of a "cheap fairground attraction" feel overall. Honestly, it would have been poor value at half the price.
The "water ride" was a nice idea but nothing special. Apart from the brief film (which was the one thing that was well done), if you knew...
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★☆☆☆☆
“Last year I took my two boys ages 7 and 10 years. When...”
Written on: 17/03/2010
Last year I took my two boys ages 7 and 10 years. When we went in 2009, the boat ride was good and loved the haunted house. They kept wanting to go back in the haunted house to be scared by the girl in the lacy dress. She is brillant. Its a shame, as I thought the rest of the attraction wasn't good, the staff were dull and the the Courtyard shows were bad! But my boys enjoyed the day and thats why I took them back to Dickens World. We won't be returning ever again!!! dissapointed to find out... (read more)
★★★★☆
“i just like to say i have now been here on 3 occasions...”
Written on: 09/03/2010
i just like to say i have now been here on 3 occasions once last year and twice this year and thoroughly enjoyed it especially from a photographic point of view they really captured the feel and mood of the era and i found the staff very helpful the first time i went there i spent 5 hours in there and thought i`d covered the whole area the last time i went i found other places i didnt know existed and even managed a trip on the boat ride:)
the only thing i found was the food was expensive
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★★★★★
“I cannot understand why this attraction has had such...”
Written on: 07/03/2010
I cannot understand why this attraction has had such bad reviews. We spent 4 hours there and found it very entertaining. The boat ride was excellent, and there were no queues, so that you could go on as many times as you liked. The 4D cinema was great, and so was Dotheboys school. I would recommend this to anyone except small children who could be scared. However if you are expecting an Alton Towers or similar theme park experience this is not for you. (read more)
★☆☆☆☆
“If you are a fan of Dickens, you will really hate this...”
Written on: 05/03/2010
If you are a fan of Dickens, you will really hate this attraction It was so bad I cried
I hated it it is the worse experience of my life even the country side is better than this place
the person who created it was a sucking nincompoop and it was so bad that when little children go there , they always wet their pants.
The best part was the EXIT.
From Anonymous
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★★☆☆☆
“I got thrown out of Britannia Theatre for trying to...”
Written on: 01/03/2010
I got thrown out of Britannia Theatre for trying to take a photograph. I WAS NOT USING NOR WAS I INTENDING TO USE FLASH.
Apart from the no photography rule in Britannia Theatre - a rule, I should add, that was not signposted anywhere and the first I knew of it's existence was when I was being ordered to put my camera away and sit down or leave the theatre (I left) - the place is very authentic. Authentic even down to the rude staff who are "in character". Apparently the people who...
(read more)
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Showing 41 - 50 of 185 Reviews
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Sparkly17's Comment
Written on: 08/11/2012
Wow it definitely was not like that when I went! Although I went on the Thursday 1st Nov. All Halloween stuff was going on, looks like you chose a really bad day!
Mrspatch's Comment
Written on: 09/11/2012
The 4d show hasnt been working for months (the 3d machine is broken) - although the video is still played in 2d.
The theatre isn't working - and Dickens world couldn't say when it would be.
The interactive screens are broken in the school house and have been for months.
So there are ongoing problems at Dickens world. First time visitors or ones that didn't visit when it first opened don't realise how many things aren't working - it was such a disappointment :-(