Beds Direct www.bedsdirect.com Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for Beds Direct www.bedsdirect.com

  • Value for Money2.1 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.5 stars

16 Reviews For Beds Direct www.bedsdirect.com

  • Guest 26th Sep 2009

    Reviewer rating: 1 stars


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    The Beds Direct sales dept were very helpful and friendly and the delivery was arranged and carried out promptly - I was happy THEN the wrong goods were delivered. Took far too long to arrange redelivery - we waited in and goods never arrived and then we were told that WE had the dates wrong which was a blatant lie. We were never called back as promised and had to do all the legwork to get the goods we had paid for! Finally our bed arrived but the pillows that i was persuaded to buy never arrived...two weeks passed still nothing. Only when I called them did they tell me they'd have to refund my money...I asked them why they hadn't contacted us and whether they would have just kept our money and our pillows if i hadn't called them! And any apology? None whatsoever! The 'customer service' agent couldn't wait to get me off the phone and hung up before i'd finished speaking...enough said!

  • Guest 20th Jun 2009

    Reviewer rating: 0.5 stars


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    Appalling delivery service with Beds Direct! I ' ve ' received ' my mattress yesterday. The main entrance gate to my flats is on 1st level. The driver called my mobile to tell me I need to go outside and collect my mattress as he ' s not going to carry it up the stairs. I ' ve asked him politely "why" (sorry, but the whole point of home delivery is the goods are delivered to your door) but he was quite rude and told me he ' s not going to argue (?) with me for half a day over the phone and that ...

  • MCC80 19th Jun 2009

    Reviewer rating: 0.5 stars


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    Appalling delivery service! I ' ve ' received ' my mattress this morning. The main entrance gate to my flats is on 1st level. The driver called my mobile to tell me I need to go outside and collect my mattress as he ' s not going to carry it up the stairs. I ' ve asked him very politely why (and wanted to say that the whole point of home delivery is to have the goods delivered to your door, isn't it?) but he was quite rude and told me he ' s not going to argue (?) with me for half a day over ...

  • Guest 1st Jun 2009

    Reviewer rating: 0.5 stars


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    The following information is with regards to a £40 debit made by beds direct, that we did not otherwise agree to and would like a refund.

    A representative from the delivery company called me at work to arrange delivery, I asked for the bed to be delivered in the afternoon of 20th March 2009 the day of exchange to move home. The lady said that they could not confirm am or pm but she would call me back just before or on the 20th to confirm when the bed would be delivered. I explained we ...

  • Babs D 25th Apr 2009

    Reviewer rating: 5 stars


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    I ordered an oak bedframe and bedside cabinet which arrived exactly on time. The beside cabinet was damaged, probably during transit but wasn't noticed by my son who took delivery. The bed was perfect and just what I ordered, I phoned Beds Direct the next day to ask for a replacement bedside cabinet and to order another one as well. The staff were very helpful and date for replacement plus my new order was given, Again the items arrived on time. I am delighted with my furniture and cannot fault ...

  • Guest 3rd Mar 2009

    Reviewer rating: 0 stars


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    Purchased a mattress from Beds Direct in March 08 which had to be changed after 6 months because of poor quality. After a further 6 months the replacement is now so uncomfortable you get up more tired than when you went to bed!! £640 mattress and its no good after 6 months and Beds direct / Mattress 24 don't want to know.

  • bugthorn 28th Feb 2009

    Reviewer rating: 1 stars


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    Not many of these, I fear. We ordered a Kyoto bed and two double Silentnight mattresses, and we did eventually receive them. Price was good, and they offered free delivery.
    We were given the impression that we wouldn't have to wait long for delivery. In fact our money was taken almost immediately, and we had to wait several weeks for the goods, having to sleep on a lilo on the floor. I phoned Bedsdirect and Furniture Logistics regularly to find out what the delay was, and it appeared that it ...

  • Aggrieved customer 14th Nov 2008

    Reviewer rating: 0 stars


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    I would not recommend anybody to buy anything from Beds Direct.

    I ordered a clearance bedstead from this firm. On the day of delivery I received a phone call from Beds Direct to say that only two of the three packages would be arriving as the other one had been temporarily lost by the couriers. The first two packages duly arrived and I was assured that the other package would be located and delivered the following day on an early delivery as I had to go to work.

    The following morning, nothing ...

  • dbrett Rank: Lance Corporal 29th Oct 2008

    Reviewer rating: 0 stars


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    The bed I ordered from Beds Direct was meant to arrive within three days, but a delivery day was set 14 days after the order. I took a day off work and at 5.30pm got a phone call saying that they could not deliver. The bed arrived at 8.30am the next morning, but the delivery men refused to take it to the room of my choice, as stated on the website. So I complained to the delivery guys that I had wasted a day waiting for them and was not getting the service I paid for. They seemed indifferent. Cu ...

  • GOREJA1 17th Jun 2008

    Reviewer rating: 0 stars


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    I ordered a quite expensive metal headboard from Beds Direct at end of March 2008 on an "up to 28 days unless we advise otherwise delivery". Heard nothing and queried after 4 weeks, 5 weeks and 6 weeks, finally received item after 7 weeks, with no assembly instructions, badly packaged, scratched and dirty and with no guarantee, or any other paperwork for that matter. Contacted Bedsdirect with details and was told order number acts as guarantee, assembly instructions are not supplied with any hea ...

  • flippdesigns 19th May 2008

    Reviewer rating: 5 stars


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    I was really impressed with the service from bedsdirect and I must say I'm really surprised with the other comments on here. I have used them 6 times now to furnish homes that I have been developing, as I'm a property developer, being able to get high quality items delivered on a day of my choosing at very competitive prices is absolutely essential. Bedsdirect have never let me down and I have recommended them to friends and family who have also had a great experience with them.

  • Guest 25th Apr 2008

    Reviewer rating: 0.5 stars


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    Ordered bed of Beds Direct 7 weeks ago (original delivery estimate 4/5 wks.)
    Although they claim my bed is in stock?? (and they have had my cash for over a week), They are still failing to deliver it , or indeed to even give me a delivery date. Have sent e-mail of complaint to customer service manager, who replied making all the right noises, but still no delivery date. Today phoned them and gave them a deadline beyond which I will make a complaint to the appropriate trading standards authoritie ...

  • daveporter Rank: Lance Corporal 16th Apr 2008

    Reviewer rating: 0 stars


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    Company apologised and promised a full refund. They then reneged on that promise, and withheld £30. They claimed that as I had signed for the goods the damage was my fault and that the amount they had refunded was only a gesture of goodwill. They refused all requests to refund my £30. I have no bed and am £30 worse of!

  • lauramacleod 5th Feb 2008

    Reviewer rating: 1 stars


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    The first mattress from Beds Direct was too small for the bed - we ordered king size and got a queen size. The delivery was delayed by two days and the company for delivery was not a good one. It took a week to sort it all out. Finaly we got our mattress. After six months it developed a fault, the stuffing came out and the material on the underneath split. Beds Direct refused to honour the guarantee. We are now pursuing it further. Leave it to your own imagination if you think it is wise to orde ...

  • wiglet Rank: Lance Corporal 27th Sep 2007

    Reviewer rating: 0.5 stars


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    The order I placed with Beds Direct was delivered 4 weeks after I placed the order, but with the wrong mattresses. I contacted Beds Direct and informed them; they then contacted the delivery company, who confirmed that they had delivered the wrong mattresses, and I was told that the delivery company would contact me that day to arrange re-delivery of the mattresses I ordered. There was no contact from the delivery company, so I called Beds Direct again, and I was told that there was nothing else ...

  • viewfromhere Rank: Corporal 26th May 2007

    Reviewer rating: 5 stars


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    I found Beds Direct to be an excellent company! I was quite sceptical, as I've had a bad experience with another company, so I was expecting a similar experience. However, I ordered my bed online on Thursday lunchtime, and I accepted the free next day delivery. The bed arrived the following day at 11am. All the boxes were there, the bed was in good condition and exactly what I had ordered. They even phoned to confirm I'd received the order. I'm starting to recover my faith in online bed sell ...