Beds Direct Reviews - www.bedsdirect.com

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★★★☆☆
2.8 / 5
49% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

We are pleased to advise that as of September 212 bedsdirect.com is under new ownership and we bring to you great offers at fantastic prices. Any reviews left prior to this date relate to the previous owners of the site. 
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Latest Reviews

★☆☆☆☆

“Shocking”

Written on: 12/10/2014 by Peterson42 (1 review written)

To anyone reading please do not use website do not be loured in by how cheap the products are the free next day delivery it is all a versed to rip you off!!! Items never turned up and speaking to the customer support is terrible very rude stupid little girls. Currently issue is been resolved with trading standards please look at previous reviews on here to see how bad it is. And don't be fooled by the reviews on the actual direct bedroom website or corban direct which they also trade under is… Read Full Review

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★☆☆☆☆

“My wife and I ordered and faux leather bed frame ...”

Written on: 28/09/2014 by Haylied468 (1 review written)

My wife and I ordered and faux leather bed frame which turned out to be a massive mistake. Assuming (wrongly) the company was successful enough as they said in website they delivery next day Having waited in all day on Tuesday still had no bed, but was promised the bed frame on next day again. At this stage our son had waiting in when he was supposed to be at work now for two days. So now three day had passed with no bed frame and I would like to add our son now had waited in for three days… Read Full Review

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★☆☆☆☆

“MONTHS AND MONTHS OF WAITING”

Written on: 22/09/2014 by Devang311 (1 review written)

We bought a set of bunk beds specifically from Direct Bedroom because the stated next day delivery. Nobody else could offer this. The website said in stock so we bought with confidence. We were sent a confirmation email to say the beds had been shipped then 2 days later another to say that the beds were not in stock. Meanwhile the mattresses arrive so we're locked in to the deal now. two months later we still don't have the beds. I just called again and the dae has been pushed back… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/06/2014 by JoaquinWilson100 (1 review written)

I ordered a bed recently and was struggling to put the base together. I contacted Beds Direct and they sent someone round on the same day. Thank you to Tim and Ryan who arrived and put the base together for me straight away. I would like to thank them for their help… Read Full Review

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★★★★★

“Fantastic Product & Service”

Written on: 09/05/2013 by Cremeegg2013 (1 review written)

I ordered a Madison bed last week and it arrived yesterday by two fab delivery guys who took it to the room! Once I assembled the bed I found it to be very sturdy and looks amazing! A fantastic experience from start to finish plus this was from a store originally that typically charge about £600 so I felt I have a right bargain! Will definitely use them again! … Read Full Review

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★★★★★

“Suprisingly Good”

Written on: 28/03/2013

I didn't have much money to spend on a bed as the house deposit took most of it so I needed to find a bargain. I certainly got one with bedsdirect.com.The bed and mattress arrived in a few days and the communication around delivery was excellent. When I unpacked the bed I was very surprised to find something that well made and it truly surpassed my expectations for quality.This was a John Lewis quality item for an Argos budget price. I would definitely use this company again. Don't believe… Read Full Review

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★★★★☆

“Excellent Service and a good bed!”

Written on: 10/12/2012 by p01397099 (1 review written)

I had some concerns due to the previous reviews, but I'm happy to say I had no problems with the service at bedsdirect. Very helpful and quick service with a helpful delivery man too! The only slight issues I had was with the quality of the screws and alan keys, very soft metal meant they sheered just at the end of tightening up. I also had to put my own pilot holes in for one draw side, I have a drill set and know how to do this, but I could understand it could annoy someone. Even taking the… Read Full Review

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★★★★★

“IGNORE early negative reviews.....”

Written on: 06/11/2012

Totally ignore previous negative reviews. There are new owners since Sep 2012 and it really shows!! I bought a bed frame, dresser, chest of draws and a wardrobe (total bedroom furniture). The products were cheap and in perfect condition. There is nothing I didnt like. They said delivery was around 5-7 days, they came in 4 days, they gave me notice and they also carried everything up 6 flights of stairs (elevator was out of order) into my apartment. Just outstanding!!!! Will definitely bye from… Read Full Review

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Annetteemac's Comment

Written on: 27/04/2013

Well this is great if there are no problems with your purchase.
My experience Initially went well ,no probs and great service as above. Then two weeks later a fault with the mattress meant a four month long ordeal to get it picked up (three months after the manufacturer had inspected it) Dreadful customer service and it wasn't for the lack emails and phone calls. Still waiting for the refund too. DON'T TOUCH THIS FIRM WITH A BARGE POLE.

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★★★★★

“Seriously! A fantastic company to deal with.”

Written on: 04/10/2012 by ppodonnell (1 review written)

I ordered a kingsize tv bed very recently from this company, I was a little worried after reading the bad comments and the fact the bed was very cheap. I am now so glad I did, not only was the bed delivered and assembled in less than 3 days, the ordering process from the extremely helpful and knowledgable sales people to the kind and hard working courier service was fantastic, the bed itself looks beautiful in my recently decorated bedroom. I would recommend this company to all of my nearest… Read Full Review

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★☆☆☆☆

“Where is our bunk bed?”

Written on: 22/02/2012 by faujanda (1 review written)

We ordered bunk beds on Jan 8th for our grandsons to sleep in at half term. The money was soon taken. An email sent had attachments I couldn't open. I informed them of this - no reply. I sent a number of emails -not answered. Phone usually unanswered and if a message left no contact made. Once I got a reply on the phone and was fobbed off with the promise that the beds will be delivered in a day or two - that was 2 weeks ago! Luckily I paid by credit card but that doesn't seem fair. I just… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 31/01/2012 by mariebrown (1 review written)

what a waste of time this company has turned out to be, I ordered a bed & mattress, and they took payment next day, 4 weeks later, having been told the courier would be in touch in 2 days (7 x times)I have still not received any goods. Thank goodness I paid on my credit card, so was able to surrender the transaction, and it would seem I an not the only dissatisfied customer. They NEVER phone you back. BE WARNED, DO NOT USE THIS COMPANY, they are a joke!!!!… Read Full Review

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★☆☆☆☆

“The Worst on-line Experience I have had....”

Written on: 26/01/2012 by gildo (1 review written)

I ordered a bed and mattress (the mattress had a next day delivery availability). The money has gone from my account but still no bed or mattress. The company are virtually impossible to contact on the phone - I've held up to 20 minutes until I gave up on all occasions. Once I did get through to someone who said the product was ready for the courier and they would phone me - nothing at all - that was 3 days ago. Website states customer service will reply within 24 hours - haven't had one… Read Full Review

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★★★★★

“Ultra fast delivery and good value for money.”

Written on: 22/12/2011 by sasbandit (2 reviews written)

Needed a 6ft bed frame to go with a mattress I bought from another supplier. It needed to be solid and good quality. I got this one from www.beds-direct.com http://www.beds-direct.com/superking-bed-frames/6ft-royal-pine-bed-frame-p-221.html which the guy on the phone explained to me is made from scandanavian pine which is much stronger than most pine used for beds. Sounded good to me and they delivered the following day (22nd December). Driver gave me a call when he was about an hour away… Read Full Review

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★☆☆☆☆

“Dont ever buy from this company!”

Written on: 03/12/2011 by White86 (1 review written)

My partner bought a bed from this company and from the word go it all went wrong. We asked for a specfic delivery date so that one of us could be there, it arived the next day and no one was home. When we came to build it we only had 3 legs and no slate holders. My partner rang them and told them what we needed to be sent and all seemed fine and said they would send us the parts, a week later they finaly turn up and they have sent the wrong parts so again my partner rings and asks for the… Read Full Review

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Likesgoodservice's Response to White86's Review

Written on: 12/08/2013

I totally understand.

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★☆☆☆☆

“The worst service I have received. GO elsewhere”

Written on: 30/11/2011 by jamesmurphy (1 review written)

You get what you pay for. I ordered a bed online which I received late. The frames arrived first (late) and the parts(screws etc)arrived 3 days later! Then I tried to put the bed together only to discover that they had not included the legs OR the plastic sleeves for the wood slats! Then they charged me £25 for sending those out! Unbelievable. And very rude. The bed itself is OK - but I feel slightly scammed… Read Full Review

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★☆☆☆☆

“8 Week delivery and Shocking Customer Service”

Written on: 16/11/2011

Never right reviews but felt on this company really needed to!! Ordered bed on 20th September for a 3 week delivery as was not a standard bed that was kept in stock which was not a problem. Web site states no money to be taken out of bank until bed is being delivered, i had no problem with that!!! So money is taken out of bank on Thursday 6th October i also get a phone call from delivery driver stating delivery will be 11th October between 7 and 9am. Fine i say, my husband works nights but… Read Full Review

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★☆☆☆☆

“Another company from the F*** you school of business”

Written on: 08/11/2011 by Gromek77 (1 review written)

I had bought a bed and mattress before from this company, all turned up on time and was well. On this basis I have just placed an order for a mattress online. On the website delivery was £10, at the checkout, and after your card number has been enetered the delivery eas suddenly £19, no explanation. I phoned them to query this and was cut off mid sentence and passed to another person who obviously had not been to charm school. I was told I should read the website details more thoroughly… Read Full Review

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★☆☆☆☆

“RUDE CUSTOMER SERVICE, FOBBED OFF WITH EXCUSES NEVER...”

Written on: 28/10/2011

I was told a delvery note as confirmation of purchase,even though correct details were given still not sent,when constantly requested with 3 phonecalls, told invoice would be handed to me by driver on delivery which he didn't have.When I phoned up same morning to request was shocked by rudeness and bluntness of customer service who was not helpful but continued to be sharp I requested to speak with another and refusing to put me onto to another customer advisor. I certainly will not be using… Read Full Review

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★★★★★

“Just what a wanted”

Written on: 09/10/2011 by Donnatune (1 review written)

Like so many others I was very hesitant in buying from an online company, particularly as they had a few bad reviews but I had to comment on here because my experience was amazing. From when I placed my order over the phone to the customer service calling to arrange delivery and finally the two lads who assembled it everything went as it should. I am speak as I find and I found Bedsdirect to be very professional, helpful and good value for money… Read Full Review

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★☆☆☆☆

“Beds direct.com - catalogue of errors-nightmare!”

Written on: 08/10/2011

I am not known for contributing to review websites, but I am so incensed by the cavalier attitude of this company towards customer care and quality that I had to find some way to let off steam. We ordered 2 beds and a mattress on 17th August from WWW.BEDS DIRECT.COM. One bed and the mattress are fine for the money we paid and they were delivered with a week-10 days. OK, now for the single bed, the DENVER PINE (GOLDEN HONEY) and reason for my review. As it wasn't a stock item, we were… Read Full Review

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