Vueling Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Appalling. AVOID!”

Written on: 07/12/2016 by upEdwards182 (1 review written)

My flight time from London to Amsterdam was changed. I was sent an email that gave me the choice of getting a refund if the new time wasn't suitable. I tried to request my refund online but the link didn't work. I called Customer Services and they assured that they would process a refund for me. After the conversation I didn't receive any acknowledgement. I waited a week and I emailed. They replied saying that I needed to wait a month before chasing it up. So I did and then I emailed again… Read Full Review

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★☆☆☆☆

“Flight time was changed by 5 days. Will not fly it again.”

Written on: 17/11/2016 by nuMaxwell45 (1 review written)

Flight time was changed by 5 days. Will not fly it again… Read Full Review

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★☆☆☆☆

“I ignored the advice”

Written on: 04/10/2016 by AylinMcLaughlin (1 review written)

Read the poor reviews and decided to still chance it with them. 48 hrs after booking, they change flight departure time and completely mess up our itinerary. Luckily requested refund and will pay more for a better airline… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 12/08/2016 by ASpencer21 (1 review written)

DO NOT USE THIS AIRLINE! If I could have proceeded with this review without selecting any star rating I would have ! We booked to travel and had to cancel due to serious illness, Vueling would not send cancellation confirmation you have to request everything through website and advised they would send no show certificate after we should have travelled, I started this process on 3rd May, its now the 12 August and still no confirmation of cancellation/no show despite numerous emails and phone… Read Full Review

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★★★★★

“vueling airline great”

Written on: 31/07/2016 by LaurynPrice368 (1 review written)

we arrived at Manchester and checked in, our plane was on time clean and spacious the staff were very caring and professional we all sat in a row with our two children take off and landing was excellent, and very exciting for us drinks and food were offered twice and everyone was very friendly the plane was very relaxing with apple leg room ,am over 6ft don't I highly recommend this airline believe me it will be a lovely experience our experience was all positive we will use them again many… Read Full Review

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★☆☆☆☆

“Appaling absoluely appaling”

Written on: 26/07/2016 by Proald (1 review written)

Rome - Palma 5 hour delay Lost baggage (26 days) Palma - rome 14 hour delay . Customer service - isn't any. IAG should close them down for poisioning the brand … Read Full Review

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★☆☆☆☆

“VUELING - WORST AIRLINE EVER”

Written on: 02/07/2016 by Cole261 (1 review written)

VUELING - WORST CUSTOMER SERVICE AND AIRLINE!!!! I have had the worst experience with this airline. We booked a flight to go from Gatwick to Paris and when we got to the airport they had cancelled the flight due to airstrike and after a long queue, they told us that we needed to go online for a refund and voucher. Nowhere online was there an explanation of the voucher or refund. After hours of trying to reach their customer service centre, we finally get through to someone (Mani) who… Read Full Review

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★☆☆☆☆

“Simply Poor ”

Written on: 29/03/2016 by AlanDHorn (1 review written)

This airline is a joke. A delay to Barcelona was so severe that we went home ( it was at least 12 hours delay) The issue is that I have been trying to get my money back for 9 days and the customer service line is utterly hopeless - no one responds. Staff at the airport of no use … Read Full Review

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★☆☆☆☆

“Worst airline I have ever flown with”

Written on: 29/03/2016 by 462Donaldson (1 review written)

I flew Vueling from Gatwick to Fiumicino and was delayed on the plane for three hours due to the French airtraffic control strike. While this was beyond the airlines control, their treatment of customers was appauling. The cabin crew gave everyone one inch of water in a plastic cup and that was the extent of their customer care. They did not check with passengers with children, or check on people with medical conditions. They didn't keep us informed, and did their best to avoid passengers… Read Full Review

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★☆☆☆☆

“If I could give them 0 I would”

Written on: 01/03/2016 by RaeganCraig408 (1 review written)

I booked a flight with vueling from Dublin to Paris, only to get conformation two weeks before that they were changing my flight times not only by 12 hours, but I would now be flying from Dublin to Barcelona and following morning I would fly from Barcelona to Dublin. After contacting them about my disgust with this change I was told simply "they were within their rights". I don't really care if they were within their rights, I was not happy about this change or in fact their lack of sympathy in… Read Full Review

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★☆☆☆☆

“Bad trip”

Written on: 05/10/2015 by CAtravelers (1 review written)

Vueling is the worst airline I have ever used. I had a flight from Madrid to Paris. NEVER again will I pay them so that I can be delayed at the airport for NINE hours. Think twice before you book with them - the extra money will be worth the hassles you will save… Read Full Review

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★☆☆☆☆

“Much worse than Ryanair”

Written on: 15/09/2015 by Adkinsby369 (1 review written)

Choose someone else. Really! My first experience with vueling was at Seville airport where they refused to let me weigh my bag "because I wasn't flying with vueling" despite the airport being virtually empty. I decided not to use them in future. However, against my better judgement, I made the mistake of giving them a chance 4 years later. If you absolutely have to use vueling, make sure you select a seat in rows 15 - 31. If you select a seat in the front rows, you will be boarded last and… Read Full Review

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★☆☆☆☆

“Don't even think about it!”

Written on: 07/08/2015 by adCorcoran429 (1 review written)

For anyone considering flying with this airline, I have to warn you against it! This is the most unreliable airline I have ever flown with. Not only do they never stick to their timetable their staff is extremely rude and will not move a finger to help their customers! I had booked a weekend trip to Barcelona and had the misfortune to book my tickets with Vueling. I had to book the last flight to Barcelona as my work schedule didn't allow me to book an earlier one. Once I arrived at the airport… Read Full Review

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Jbun's Comment

Written on: 26/08/2015

Completely agree with you Corcoran429. I am struggling with a similar situation with Vueling and I am appalled at their lack of responses - and at the responses that they do manage to send. They ruined my European vacation and cost me over $1,800 EURO in replacement flights and cost of replacing my whole families luggage.

Please fellow travelers - do not book with this airline. I have been on over a dozen complaint sites reading about this horrible company. It is my mission in life now to inform everyone I can. I've even sent over 150 letters to Canadian Travel Agents warning them not to book their clients with Vueling.

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★☆☆☆☆

“Rip off merchants”

Written on: 03/07/2015 by teresa howell (5 reviews written)

The worst airline of them all. Complete rip off merchants. I made a small error on my flight to Malaga. It cost me a. 720 euro in addition to the original cost of flight and they didn't even give me the equivalent flight only a basic when my original was optima. I then had to pay extra for a suitcase which I had already paid for with optima. I was given terrible advise from call centre and got no where with an email to vueling. I will NEVEr fly with them again… Read Full Review

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★☆☆☆☆

“Take another plane!”

Written on: 18/06/2015

On May the 21st, 2015, I flew into Roma Fiumicino in order to catch a connecting Vueling flight from Fiumicino to Malaga due to leave within 90 minutes from my arrival. When I arrived in Terminal 3, I couldn't find my flight on the board. So, I asked an airport official who sent me to Terminal 1. At Terminal 1, they sent me to Terminal 2. When I finally arrived at the Vueling check in desk, a very rude Vueling employee informed me that my flight was cancelled and rescheduled to fly from Roma… Read Full Review

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★☆☆☆☆

“That canceled the flight and paid no refund!”

Written on: 09/06/2015 by ojWhite166 (1 review written)

They canceled our flight from İstanbul to Barcelona without any reason, and didn't pay any refund after long mailing process. Never fly with them!!… Read Full Review

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★☆☆☆☆

“Baggage a right carry-on!”

Written on: 06/01/2015 by eileenrosem (2 reviews written)

This was my first time flying Vueling and will also be my last. Boarding was haphazard and the seating calls for my portion of the plane were done only in Spanish so I didn't know for a long time which line I should be in and had to canvas other passengers to find out. The flight was full and I was carrying hand luggage which, in a soft-sided bag, was compliant with their regulations as it could fit into their measurement template. However, I was told that I would have to put my bag in… Read Full Review

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★☆☆☆☆

“horrible airline”

Written on: 18/10/2014 by Neville138 (1 review written)

Vueling canceled my flight at 10pm (by e mail) about 30 hours before the flight was to leave. BOOM.....A sixty dollar ticket turned into three hundred and sixty as I had to connect with an international flight that day, or lose that money too by failing to show up on time. When I went to search for another ticket low and behold, there were NEW Vueling fights!! leaving at same time ...!! with NEW FLIGHT NUMBERS !!...for 300 instead of 60.. that they didn't offer to place me on!! And… Read Full Review

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★☆☆☆☆

“booked a cheap flight with Vuerling (to connect to...”

Written on: 16/10/2014 by JavionBrewer (1 review written)

booked a cheap flight with Vuerling (to connect to rome international) well in advance of the date. But suddenly they cancelled - by e mail- 30 hours before the flight was to depart. NO REFUND. !! I am not kidding. Scrambled to find a last minute alternative on line. Guess what!? There on-line, were NEW DIFFERENT NUMBERED Vuerling flights at the same time .....same day . . . .that they didn't put me on instead. New price 300. So do they think they can dump you and get you to re-buy the… Read Full Review

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★☆☆☆☆

“Never again! Horrible airline”

Written on: 20/09/2014 by Meagankellyd (1 review written)

We booked a flight through Vueling from Rome Da Vinci (FUM) to Lamezia Terme, which is only about one hour flight and had a absolutely terrible experience. Our flight was delayed six hours! Not only was that inconvenient in itself but the staff of Vueling handled it very poorly. Many customers were unhappy and the staff was rude and uncaring waving us away with a free meal voucher. We had to ask many times and finally found a very assertive italian speaking gentleman on the same flight to help… Read Full Review

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