Vueling Airlines Reviews

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★★☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Chaos and delays - never again”

Written on: 03/06/2014

45 minutes before we were due to board in Florence the plane was diverted to Bologna. Cue chaos trying to get on a bus to Bologna. No staff to be found. Finally got to Bologna and they were not expecting us. Got on plane eventually and sat on tarmac for 90 minutes whilst we waited for luggage to be unloaded. I sat at the back and watched them give up looking for the offending piece of luggage and decided to take nothing off. Passengers were offered a glass of water. Hungry passengers forced to… Read Full Review

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★☆☆☆☆

“Terrible Service!! Please avoid! ”

Written on: 28/04/2014 by Rodolfo1959 (1 review written)

this is the worst ever airline i've dealt with!! i am a travel agent myself and booked one of my passengers with vueling to barcelona and they kept changing the dates whenever they wanted to and we weren't even informed. this happened twice and the customer service is horrible. please take this review and DO NO TRAVEL WITH THIS SICK AND DISGUSTING AIRLINE!! and the agent didnt even know the CEO's name. Horrible airline!… Read Full Review

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★☆☆☆☆

“DON'T FLY VUELING!!”

Written on: 19/03/2014 by mistyandtucker (1 review written)

grossly overpriced, a lot of policies that they do not adhere to. No customer service. take the train… Read Full Review

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★☆☆☆☆

“Lost Luggage, Non Existent customer Service”

Written on: 17/03/2014 by Lukam195 (1 review written)

Flight from Heathrow to Bilbao. Luggage never made it. Customer service line is a premium rate 77p per minute (!)so inaccessible by many mobile phones, and at that price is meant as a profit centre for Vueling and/or a disincentive to call. Had to pay for new flights to return early. discovered they had failed to tag the bag which was still in London. Do not use them. Paying more with competitors will cost you less overall. They have contempt for their customers… Read Full Review

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★☆☆☆☆

“Avoid this airline - THEY DON"T CARE”

Written on: 26/10/2013 by PatriciaOliver (1 review written)

We flew from Florence to Paris in July. We checked in 3 hours early and we were told our carry on bags were too big for the plane. We had taken them on every other flight we've ever taken. Their size basket for comparison is like a large briefcase (saracasm) But seriously, it is SMALL. We were charge 40 E per bag to check them. We went to the gate and the flight was overbooked and delayed over an hour. Then after all that, our bags were not put on the plane. We got to Paris and waited an hour… Read Full Review

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★☆☆☆☆

“BEWARE OF DELAYED LUGGAGE”

Written on: 24/08/2013 by BMOATES (1 review written)

We booked a return trip from London to Florence in August 2013 with this airline. Both flights arrived about 45 minutes late with no explanation. On the return flight no luggage was loaded and it took 4 days to get it returned with again no explanation or compensation. The seats were not very comfortable and the staff were unable to complete the in-flight food service… Read Full Review

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★☆☆☆☆

“JUST DON'T DO IT. YOU'RE BETTER OFF WALKING”

Written on: 02/08/2013 by Mazzanz (1 review written)

Terrible, terrible, awful, awful airline. I travel all the time and have tried many different airlines and this one takes the cake. They cancel flights for no reason then you can't find ANYONE to help or explain what the heck is going on. They are rude, unhelpful and indifferent. Queues are out of control. I ended up being stuck in Barcelona for an entire day because of their idiotic cancellation and instead of bumping me onto the next flight as is standard practice for most airlines they… Read Full Review

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★☆☆☆☆

“BEWARE OF this DODGY AIRLINE - DO NOT BOOK TICKETS...”

Written on: 16/07/2013 by JohnLondon1111 (1 review written)

BEWARE OF this DODGY AIRLINE - DO NOT BOOK TICKETS WITH THEM On 01/07/13 I used their website to book tickets from London to Barcelona - the website had problems after I entered my credit card details, I didnt receive any email confirming the booking for at least 30 min. Then after booking my ticket with another airline - there we go, they sent me an email muuch later. Called them to have my money back and, even after their representative acknowledged the error and after have filled multiple… Read Full Review

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★☆☆☆☆

“Complete imbeciles or natural born liars”

Written on: 12/07/2013 by TBoneWiggin (1 review written)

We're traveling as a 7 piece band. Vueling Airlines charged us extra for our 3 guitars and 1 e. bass...said they were oversized. Our bags make it but the guitars did not. The vueling baggage employee says the guitars are in Barcelona Nd would be in a 6:45am flight the very first flight the next morning. Which they weren't and now it's 5pm and we have a midnight show for several thousand fans and now Vueling us saying the guitars will be on a flight into Madrid airport at 8pm. This is a 3 hour… Read Full Review

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★★☆☆☆

“Lost Baggage”

Written on: 03/07/2013 by bbas3008 (1 review written)

I am writing on behalf of my daughter and her friend who are still in Milan waiting for their luggage from their Ibiza-Barcelona-Milan Flight. Veuling keep putting them off, then telling them their luggage will be on their next flight into Milan. My daughter has been hung up on by their staff etc who are not at all helpful. Due to Veuling's complete ineptitude on the matter, my daughter and friend are now into their 3rd day in Milan longer than necessary. They have had to buy clothing… Read Full Review

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Marlimemem's Response to bbas3008's Review

Written on: 04/09/2013

I had the exactly problem with my daughter luggage. 40 days past and we can't speak with nobody. Phone not answer! Forget about luggage.

Everybody, Just DO NOT flight Vueling !!!!

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★☆☆☆☆

“No human relationship to passengers!!!!”

Written on: 01/07/2013

I was on the flight Barcelona Zagreb, 12.06. during the strike, air traffic control, which began the day before. Vueling did not send any notice of the possibility of flight delays. Service users could not get the whole day on the phone. After 5 hours of waiting, without any information as to why we're late, we boarded the plane and told to wait because the plane was broken and it must be repaired!!!!! They failed to fix the plane and again no information returned us to the main building. Where… Read Full Review

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Frihed89's Comment

Written on: 02/07/2013

Their internet booking service does not work. They have no customer service representatives. I booked a flight. My credit card was charged, but I have no indication that my flight was booked. Fortunately, I have screen shots of every entry and have submitted this to the EU for formal review. I suggest you avoid this airline. No stars. I rate it worse than miserable.

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★☆☆☆☆

“MORALLY BANKRUPT AIRLINE - DO NOT USE! WORST...”

Written on: 20/06/2013

I travel regularly, all over the world, and have experienced all kinds of cancellations and delays, but this was by far the most horrific travelling experience I have ever had, and I believe I will never have once again this bad in my life. Essentially, we had a 33 hour delay in Gatwick airport during which : - There was NO Vueling representative to speak with for the entire period - Swiss Port employees who were communicating with us on behalf of Vueling kept giving us false information… Read Full Review

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Oopenshaw's Comment

Written on: 20/06/2013

I was on this flight. Have you found any way of contacting vueling for a refund?

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Larrylema's Comment

Written on: 10/09/2013

Truly the worst airline and airline experience. This review is about right, but I can't stress the inconsideration of the airline. It should also be noted that the police needed to be called in because of the continual lies that caused so much distress to all passengers.

I STILL haven't received refunds for expenses incurred nor compensation 3 months later. And the airline takes 2-3 weeks to reply to EACH communication.

Morally bankrupt airline sums it up

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★★★★★

“Efficient”

Written on: 19/06/2013

More comfortable with more petite and friendly air stewardesses than other budget airlines. Plane on time, comfortable, stewardesses great with my toddler… Read Full Review

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★☆☆☆☆

“Worst airline ever”

Written on: 09/06/2013

This is by far the worst airline to travel with. On such a short trip, Barcelona to Madrid, they managed to lose my luggage. Apparently they sent it to Berlin instead. When we went to lost luggage counter it appears that this is common practice for them as there was a group of us on the flight with this same problem. The staff seem to expect it - you arrive at the counter to their 'you must have been on the Barcelona flight?'. How ridiculous is that!! Once we filed the claim we were told that… Read Full Review

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★☆☆☆☆

“Traveler beware”

Written on: 04/06/2013

We booked a flight from Madrid to Barcelona and were required to pay and additional 4 Euro per seat becaused the "free" seat were filled. When we checked in, our carry on bags were determined to oversized and overweight without any measurement or weighin. We were charged 35 Euro per bag, while our tickets advertised a charge of 25 Euro for any checked in baggage. Once on the plane, Airbus 320-200, we found vacant seats throughout the entire plane, so the absence of free seats was not true… Read Full Review

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★★☆☆☆

“Lost Baggage”

Written on: 13/05/2013 by PatBilby (1 review written)

We had a terrible experience with Vueling. They lost our daughters luggage 1-1/2 yrs ago and we still haven't received compensation. Our daughter flew Vueling airlines from Barcelona to Amsterdam in Nov of 2011. Her bag was just over the size limit for carryon and they insisted it be checked on the return flight. We have spent a ridiculous amount of money in phone calls, insured mail correspondence and faxes trying to contact Vueling and work this out. To add insult to injury, they… Read Full Review

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★☆☆☆☆

“Avoid them!!!”

Written on: 23/10/2012 by SammyJones (1 review written)

after booking 2 flights with Apodo I was informed the my payment had been rejected and as a result i was sent an email from Apodo saying under not circumstances would there be any charges to my account and if I still wanted their services I would need to make a fresh booking. I decided to go to a different airline. 2 days later I checked my bank online and they had taken almost 500 quid plus I'd bought a further 2 flights with Ryanair so now I have 4 airline tickets but only needing 2... I have… Read Full Review

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★☆☆☆☆

“Don't use them!!!”

Written on: 14/10/2012 by pakiriwendy (1 review written)

I booked my flight online through eDreams and Vueling charged me as well. They are now refusing to refund me their double booking, saying that their booking was at a different time with a different booking reference, for which I have no confirmation email. In otherwords, they are outright theives. Beware!!… Read Full Review

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Sammyjones's Response to pakiriwendy's Review

Written on: 20/10/2012

This has just happened to me too but I was told my payment had been rejected so after receiving an email from apodo saying under not circumstances would there be any charges to my bank account I decided to go to a different airline. 2 days later I checked my bank online and they had taken almost 500 quid plus I'd bought a further 2 flights with Ryanair so now I have 4 airline tickets but only needing 2... I have never had confirmation from vueling not even itinary.. I was sent one from Ryanair and vueling has emptied my bank leaving me with no money for my only holiday with my son which if they do not refund my money by Tuesday we will be unable to go as no holiday funds :( I'm so upset and totally horrified as to how they think its ok to do this to us!! NEVER EVER WILL I GO THROUGH APODO OR VUELING EVER AGAIN AND IM SICK OF THEIR EXCUSES.... give us back our money so we can go on holiday as planned!!!

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★☆☆☆☆

“Vueling Change flights but will only refund cost of 1 leg.”

Written on: 30/09/2012

I cannot believe how badly I an being treated by Vueling. I booked flights from Malaga to Malta leaving Malaga early 18 October for a 7 night holiday returning 25 October. Yesterday I recieved an email from them saying they had changed my flight times, not only did this now involve a 10 hour tranfer time in Barcelona but also it is 2 days later. I asked what I believe is reasonable and that is to change the return flight to the 27 October so I can still have a 7 day holiday. Back came the reply… Read Full Review

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★☆☆☆☆

“Worst service ever.”

Written on: 01/09/2012

Booked a flight between Paris Orly and Barcelona last minute through skyscanner and received email confirmation from them, but not from vueling, which was vital for getting past security. Took a while at the desk to confirm my friend and I were meant to be on the flight, then we were delayed for an hour with no explanation and no staff in sight. Arrived in Barcelona to another hour wait at the luggage belt before an announcement was made saying everyone from our flight should report to lost… Read Full Review

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