Vueling Airlines Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
13% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Vueling Airlines - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“BEWARE! WORST AIRLINE EVER!”

Written on: 10/09/2014 by Knight85 (1 review written)

bad customer service and willing to help! they don't care! My husband is coming from Paris to Florence to see me and they suddenly sent an email to my husband about unconfirmed booking just 30 mins the actual flight! and only cancelled the paris to florence flight on which the florence to paris flight is not cancelled so we couldn't really change an airline right away. the customer service guy told us to buy a new ticket (which is 195 euros btw! so expensive) and complain later( for refund-but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent”

Written on: 26/08/2014 by Patricku429 (1 review written)

Our flight from larnaca to barcelona on 16/8/2014 and return on 22/8 was perfect.their staff was very polite and always with a smile.the only bad was the one hour delay and that was because of bad weather .a month ago when we booked with vueling All these bad revews made us wonder if we made a mistake but it was a very good choice Thank you vueling for not destroying our holidays!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST COMPANY IN THE WORLD!!!”

Written on: 14/08/2014

We were booked on a flight from Bucharest to Barcelona first ,and than to Ibiza(about one hour flight).Is the 5th day and my luggages haven`t arrived!This is impossible,they ruinned my holliday because of their irresponsibility and incompetence.WORST COMPANY IN THE WORLD!!Avoid it anyway if you can,I advise anyone who is considering flying with Vueling to reevaluate their travel plans and consider another mode of transportation or another airline because their incompetence hasn`t bounderies I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This airline is horrible. They never take their...”

Written on: 13/08/2014 by qxMoran210 (1 review written)

This airline is horrible. They never take their responsibility even if their flights are cancelled because of their problem. ive never experienced like this horrible stuff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again!!”

Written on: 12/08/2014 by 373Duffy (1 review written)

Absolutely terrible, 20 hour delay, no compensation. Don't ever fly with them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This ailine is a piece of GARBAGE!!!!”

Written on: 08/08/2014 by Janelle440 (1 review written)

Flew from Orly Paris to Rome and checked and over sized luggage bag (golf clubs and equipment $3500+). Airline said it never made it on the plane in Paris but they would call when it arrived. Customer service is horrific. Finally spoke with someone in Spain who gave a flight number to Rome that the bag was sent. They had confirmation that it was on that flight to Rome (supposedly arrived the next day at 5:30). Airline still says Rome has not confirmed the bags arrival and it has now been 5 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst airline ever”

Written on: 06/08/2014 by lakesidelassie (1 review written)

I have flown with Vueling twice now, from Cardiff to Alicante - and promise, NEVER AGAIN. The first time, my flight was delayed by 208 minutes, and the second time, the delay was 263 minutes. Both times, they have refused to pay compensation, ignoring EU rules… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service, your bag will be lost!”

Written on: 17/07/2014 by Judah14 (1 review written)

NEVER AGAIN! Worst customer service i was ever in touch with. They lost my bag in Barcelona and it took 8 days to find it again. At least they have delivered it to my hotel, but the surprise came when i opened the bag. The lock was broken and there were missing some expensive clothes from famous surf brands. All new with tags, because i just recently returned from Miami. Vueling denied any compensation and said, that they do not take any responsibility of stolen things from luggage. Also they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Chaos and delays - never again”

Written on: 03/06/2014

45 minutes before we were due to board in Florence the plane was diverted to Bologna. Cue chaos trying to get on a bus to Bologna. No staff to be found. Finally got to Bologna and they were not expecting us. Got on plane eventually and sat on tarmac for 90 minutes whilst we waited for luggage to be unloaded. I sat at the back and watched them give up looking for the offending piece of luggage and decided to take nothing off. Passengers were offered a glass of water. Hungry passengers forced to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Service!! Please avoid! ”

Written on: 28/04/2014 by Rodolfo1959 (1 review written)

this is the worst ever airline i've dealt with!! i am a travel agent myself and booked one of my passengers with vueling to barcelona and they kept changing the dates whenever they wanted to and we weren't even informed. this happened twice and the customer service is horrible. please take this review and DO NO TRAVEL WITH THIS SICK AND DISGUSTING AIRLINE!! and the agent didnt even know the CEO's name. Horrible airline!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DON'T FLY VUELING!!”

Written on: 19/03/2014 by mistyandtucker (1 review written)

grossly overpriced, a lot of policies that they do not adhere to. No customer service. take the train… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lost Luggage, Non Existent customer Service”

Written on: 17/03/2014 by Lukam195 (1 review written)

Flight from Heathrow to Bilbao. Luggage never made it. Customer service line is a premium rate 77p per minute (!)so inaccessible by many mobile phones, and at that price is meant as a profit centre for Vueling and/or a disincentive to call. Had to pay for new flights to return early. discovered they had failed to tag the bag which was still in London. Do not use them. Paying more with competitors will cost you less overall. They have contempt for their customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid this airline - THEY DON"T CARE”

Written on: 26/10/2013 by PatriciaOliver (1 review written)

We flew from Florence to Paris in July. We checked in 3 hours early and we were told our carry on bags were too big for the plane. We had taken them on every other flight we've ever taken. Their size basket for comparison is like a large briefcase (saracasm) But seriously, it is SMALL. We were charge 40 E per bag to check them. We went to the gate and the flight was overbooked and delayed over an hour. Then after all that, our bags were not put on the plane. We got to Paris and waited an hour… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE OF DELAYED LUGGAGE”

Written on: 24/08/2013 by BMOATES (1 review written)

We booked a return trip from London to Florence in August 2013 with this airline. Both flights arrived about 45 minutes late with no explanation. On the return flight no luggage was loaded and it took 4 days to get it returned with again no explanation or compensation. The seats were not very comfortable and the staff were unable to complete the in-flight food service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“JUST DON'T DO IT. YOU'RE BETTER OFF WALKING”

Written on: 02/08/2013 by Mazzanz (1 review written)

Terrible, terrible, awful, awful airline. I travel all the time and have tried many different airlines and this one takes the cake. They cancel flights for no reason then you can't find ANYONE to help or explain what the heck is going on. They are rude, unhelpful and indifferent. Queues are out of control. I ended up being stuck in Barcelona for an entire day because of their idiotic cancellation and instead of bumping me onto the next flight as is standard practice for most airlines they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE OF this DODGY AIRLINE - DO NOT BOOK TICKETS...”

Written on: 16/07/2013 by JohnLondon1111 (1 review written)

BEWARE OF this DODGY AIRLINE - DO NOT BOOK TICKETS WITH THEM On 01/07/13 I used their website to book tickets from London to Barcelona - the website had problems after I entered my credit card details, I didnt receive any email confirming the booking for at least 30 min. Then after booking my ticket with another airline - there we go, they sent me an email muuch later. Called them to have my money back and, even after their representative acknowledged the error and after have filled multiple… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Complete imbeciles or natural born liars”

Written on: 12/07/2013 by TBoneWiggin (1 review written)

We're traveling as a 7 piece band. Vueling Airlines charged us extra for our 3 guitars and 1 e. bass...said they were oversized. Our bags make it but the guitars did not. The vueling baggage employee says the guitars are in Barcelona Nd would be in a 6:45am flight the very first flight the next morning. Which they weren't and now it's 5pm and we have a midnight show for several thousand fans and now Vueling us saying the guitars will be on a flight into Madrid airport at 8pm. This is a 3 hour… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Lost Baggage”

Written on: 03/07/2013 by bbas3008 (1 review written)

I am writing on behalf of my daughter and her friend who are still in Milan waiting for their luggage from their Ibiza-Barcelona-Milan Flight. Veuling keep putting them off, then telling them their luggage will be on their next flight into Milan. My daughter has been hung up on by their staff etc who are not at all helpful. Due to Veuling's complete ineptitude on the matter, my daughter and friend are now into their 3rd day in Milan longer than necessary. They have had to buy clothing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marlimemem's Response to bbas3008's Review

Written on: 04/09/2013

I had the exactly problem with my daughter luggage. 40 days past and we can't speak with nobody. Phone not answer! Forget about luggage.

Everybody, Just DO NOT flight Vueling !!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“No human relationship to passengers!!!!”

Written on: 01/07/2013

I was on the flight Barcelona Zagreb, 12.06. during the strike, air traffic control, which began the day before. Vueling did not send any notice of the possibility of flight delays. Service users could not get the whole day on the phone. After 5 hours of waiting, without any information as to why we're late, we boarded the plane and told to wait because the plane was broken and it must be repaired!!!!! They failed to fix the plane and again no information returned us to the main building. Where… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Frihed89's Comment

Written on: 02/07/2013

Their internet booking service does not work. They have no customer service representatives. I booked a flight. My credit card was charged, but I have no indication that my flight was booked. Fortunately, I have screen shots of every entry and have submitted this to the EU for formal review. I suggest you avoid this airline. No stars. I rate it worse than miserable.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“MORALLY BANKRUPT AIRLINE - DO NOT USE! WORST...”

Written on: 20/06/2013

I travel regularly, all over the world, and have experienced all kinds of cancellations and delays, but this was by far the most horrific travelling experience I have ever had, and I believe I will never have once again this bad in my life. Essentially, we had a 33 hour delay in Gatwick airport during which : - There was NO Vueling representative to speak with for the entire period - Swiss Port employees who were communicating with us on behalf of Vueling kept giving us false information… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Oopenshaw's Comment

Written on: 20/06/2013

I was on this flight. Have you found any way of contacting vueling for a refund?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Larrylema's Comment

Written on: 10/09/2013

Truly the worst airline and airline experience. This review is about right, but I can't stress the inconsideration of the airline. It should also be noted that the police needed to be called in because of the continual lies that caused so much distress to all passengers.

I STILL haven't received refunds for expenses incurred nor compensation 3 months later. And the airline takes 2-3 weeks to reply to EACH communication.

Morally bankrupt airline sums it up

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
overview