Written on: 09/06/2013
This is by far the worst airline to travel with. On such a short trip, Barcelona to Madrid, they managed to lose my luggage. Apparently they sent it to Berlin instead. When we went to lost luggage counter it appears that this is common practice for them as there was a group of us on the flight with this same problem. The staff seem to expect it - you arrive at the counter to their 'you must have been on the Barcelona flight?'. How ridiculous is that!! Once we filed the claim we were told... (read more)
Written on: 04/06/2013
We booked a flight from Madrid to Barcelona and were required to pay and additional 4 Euro per seat becaused the "free" seat were filled. When we checked in, our carry on bags were determined to oversized and overweight without any measurement or weighin. We were charged 35 Euro per bag, while our tickets advertised a charge of 25 Euro for any checked in baggage. Once on the plane, Airbus 320-200, we found vacant seats throughout the entire plane, so the absence of free seats was not true.... (read more)
Written on: 13/05/2013 by PatBilby
We had a terrible experience with Vueling. They lost our daughters luggage 1-1/2 yrs ago and we still haven't received compensation. Our daughter flew Vueling airlines from Barcelona to Amsterdam in Nov of 2011. Her bag was just over the size limit for carryon and they insisted it be checked on the return flight. We have spent a ridiculous amount of money in phone calls, insured mail correspondence and faxes trying to contact Vueling and work this out. To add insult to injury, they... (read more)
Written on: 23/10/2012 by SammyJones (1 review written)
after booking 2 flights with Apodo I was informed the my payment had been rejected and as a result i was sent an email from Apodo saying under not circumstances would there be any charges to my account and if I still wanted their services I would need to make a fresh booking. I decided to go to a different airline. 2 days later I checked my bank online and they had taken almost 500 quid plus I'd bought a further 2 flights with Ryanair so now I have 4 airline tickets but only needing 2... I... (read more)
Written on: 14/10/2012 by pakiriwendy (1 review written)
I booked my flight online through eDreams and Vueling charged me as well. They are now refusing to refund me their double booking, saying that their booking was at a different time with a different booking reference, for which I have no confirmation email. In otherwords, they are outright theives. Beware!! (read more)
Written on: 30/09/2012
I cannot believe how badly I an being treated by Vueling. I booked flights from Malaga to Malta leaving Malaga early 18 October for a 7 night holiday returning 25 October. Yesterday I recieved an email from them saying they had changed my flight times, not only did this now involve a 10 hour tranfer time in Barcelona but also it is 2 days later. I asked what I believe is reasonable and that is to change the return flight to the 27 October so I can still have a 7 day holiday. Back came the... (read more)
Written on: 01/09/2012
Booked a flight between Paris Orly and Barcelona last minute through skyscanner and received email confirmation from them, but not from vueling, which was vital for getting past security. Took a while at the desk to confirm my friend and I were meant to be on the flight, then we were delayed for an hour with no explanation and no staff in sight. Arrived in Barcelona to another hour wait at the luggage belt before an announcement was made saying everyone from our flight should report to lost... (read more)
Written on: 15/07/2012 by Marc9999
They first make an advertisement which is the following: ``Compra tus billetes antes de que se apruebe el aumento de tasas en España y ahorra hasta 19€" Meaning "BUY your ticket before the airport taxes increase, and save up to 19 Euro" I did so, bought my ticket before the new taxes. Few days ago Vueling sent me an email, telling that the new taxes will be charged on my credit card. When people steal in a store, they go to jail. Why these people do not go to jail. (read more)
Written on: 14/06/2012
6 of us flew Vueling twice in two weeks from Barcelona to Lisbon. We booked online. Guess what? First they change our crucial departure date and emailed the change only 3 days before our departure! Our fight was switched to the next day. That of course upset a lot of our business schedule and hotel and car booking. There was no answer when we call Fueling for hours. Our last resort was to call frequently before we went to bed and email it, hoping for some response. Finally 18 hours later... (read more)
Written on: 10/06/2012
Our flight was in the morning only for us to find that they cancelled our flight the night before due to 'season' change. Which boils down to, they didn't sell enough tickets on that flight do they decided to not fly. To make matters worse they offer no flight options and leave you stranded to scramble. Worse still they keep your money and refuse to pay back even though they are the ones that cancelled! Isn't that a scam?? You can gamble your trip and hope it goes through but if an... (read more)
Written on: 31/05/2012
Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute after their cutoff time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they left 15 minutes late. The only positive thing is that the flight attendants were nice and it's not their fault that the owners are such cheats. Beware! The guy next... (read more)
Written on: 28/05/2012
Unbelievable horribe. The airline actually sold us tickets to a flight that didn't exist! We had to find out last minute that the flight no longer was being done because it just switched from Winter to Spring season. So why would they sell the ticket then???? We had to book a last minute flight out hours later with AirFrance who were super nice and accomodating. Are they running things at Vueling with paper and pencil?? There is no point in saving money when you can't even get correct... (read more)
Written on: 02/05/2012
We were misguided enough to book with Veuling in october as part of our honeymoon in May. As we are flying to the UK to get married from Australia our timeframes are very tight. The initial flight was booked from Cardiff (the closest airport) the morning after our wedding in order to meet a cruise in Barcelona. Within two months Veuling changed the flight times (this made the connection tight but still achievable - we incurred some costs in changing transport arrangements but raised not... (read more)
Written on: 20/03/2012 by aeronaut1965 (3 reviews written)
whether you book Iberia or Vueling- it is the same- Vueling just advertises as a lowcost carrier. * pricestructure seems fine when you look at their site- and then all the add ons then the fare is just as expensive as Iberia- ohh but it is owned by Iberia- same bad service same bad everything. Dont book any add ons as you can never be sure that it is valid at the check in desk... * should you be so "stupid" to book and insurences you will have to go through a lenghty process that would... (read more)
Written on: 12/03/2012
We took my Sister in law to Paris with us over the weekend and unfortunately booked our ticket through Vueling. My sister in law is terminally ill and one of her last wishes was to go to Paris. She's very weak and can’t do too much so we decided to pack light, small hand luggage only to save us from unnecessary waiting time at baggage claim. Rome-Paris was fine. Yesterday flying back from Paris, we were told that we would have to check in our hand luggage because "the flight is fully... (read more)
Written on: 17/11/2011 by BruceBishop
I bought Vueling tickets knowing that I might have to cancel my flight and so I bought insurance on Vueling's website which promised a refund for that eventuality. The company made it extremely difficult to obtain a legitimate refund. Multiple paperwork requirements constitute impediments to processing a simple refund. Furthermore, there was no warning at the time of purchase that such detailed justification would be ultimately be requested. This behavior by Vueling and its insurance... (read more)
Written on: 16/05/2011
At first Vueling appears pretty cheap, until you read their conditions. You can only bring hand luggage, which can weigh no more than 10 kilograms. Since my suitcase weighed 10.3 kilograms they wanted me to pay 20 euros extra (I avoided that by taking out my camera and hanging it around my neck). Since a decent suitcase already weighs a few kilos that means you can take no more than a few toiletries, a few light pieces of clothing and one or two books. Personnel is pretty unfriendly and leg... (read more)
Written on: 24/04/2011
My daughter flew with Vueling and was sick at Rome airport and could not board the connecting flight.
Her luggage went on to Barcelona unaccompanied and was never found by the airline.
After months they admitted they lost it.
Years of red tape later using excuses like it is your bank and you will get your money she has still not received any form of compensation.
It is now half way into 2011 nearly two years ago. Never fly with them! They do not care! I wouldn't give them any stars either. (read more)
Written on: 09/02/2011
I read a lot of bad reviews before I flew with vueling so I promised myself that if everything went according to plan that I would post my own. Both my flights departed on time and one landed early. The staff was very friendly and they even let me on with a carry on that was slightly too big. The flights are cheap and there is no free meal or movie, but it was definitely worth the price I paid. I would fly with vueling again. (read more)
Written on: 22/10/2010
After reading about all the horror stories about Vueling Airlines, I was nervous about flying them and anticipating that they might ruin my trip to Italy by majorly delaying or canceling my flight. I had read negative reports about the quality of the plane, flight delays, etc. Needless, to say I was very satisfied. It is a budget airline, I paid 40 euros for a one way from Barcelona to Venice, the flight was delayed for 30 minutes but this happens even with regular non budget airlines. ... (read more)
Written on: 12/10/2010
Malaga to Barcelona return 17th - 20th September. Outbound flight was on time and what might be expected of a budget airline. We arrived at the airport for our return flight very early and noticed a much earlier flight to Malaga on the departures board. Asked for a change of flight and was pleasantly surprised to be offered a choice of seats, sent to a special check-in desk (because the flight was due to leave in 45 minutes), no additional charge and it was all done with a smile. Well... (read more)
Written on: 11/10/2010
I HAVE FLOWN FOR DECADES AND THIS IS WITHOUT DOUBT THE WORST IN EVERY WAY POSSIBLE (read more)
Written on: 03/10/2010
Worst flying experience by far. Terrible, terrible! customer service. If you have any problems, they don't want to know you and treat you awfully. I would pay twice as much not to fly with vueling ever again. Flights are very frequently delayed, seating is uncomfortable and tight. FURTHERMORE, if you have any troubles, you have to complete this paper form and submit. We were told they MIGHT get back to us, in 5-7weeks! We could not speak with anyone directly. (read more)
Written on: 25/09/2010
If I could give no stars to this shower of incompetents then I would! This flight was actually cancelled, which was not the airline's fault. However from that moment on their total lack of interest in us as their customers and the total unwillingness of the check-in staff to even let us know if there were spaces on the next flight were unbelievable. Al they could tell us was to contact Customer Services in Spain and that proved to be impossible. I would not fly again with them if they... (read more)
Written on: 28/08/2010
I found this to be the worst airline I've ever flown with. The customer service from the staff at the desk was the worst. For starters, the plane was five hours late leaving from Barcelona to Madrid. And the worst part was they continued to change the departure time by an hour every hour, which made for a frustrating experience. The staff did not even let us know if there was a gate change or a later departure time and we would sit there wondering until someone went to look at the flight... (read more)
Written on: 16/08/2010 by ab1968 (1 review written)
We flew from Barcelona to Rome, with an estimated flight time of 80 minutes. After arrival, it took a Vueling representative over an hour to tell us that all of our luggage, as well as that of half the 160 passengers was still in Barcelona.
It took two hours in a free for all to complete a lost luggage form, and we were assured that our packs would be with us in 2 days at the outside. We are now 16 days in, and still no sign.
Contact with Vueling is difficult from any country apart from... (read more)
Written on: 12/08/2010
Flight was showing on time but when I asked at checkin desk I was told flight would be 1 hour late. In actuality flight departed 4 hours late with no explanation. Missed my Madrid connection and had to spend the night in Madrid for an additional 65 Euros. The flight attendants spent most of their inflight time talking and joking amongst themselves at the front of the cabin. Shortly after I had booked this flight online I discovered several rating sites which gave very poor ratings for... (read more)
Written on: 08/08/2010
London to Seville was delayed due to congestion at heathrow and fairly uneventful, but the cockpit door remained open for most of the flight - seemed security on our route was not a priority.
The return flight left only 30 mins late, cockpit door remained closed the entire flight. But I am writing this rewied to tell you about the landing and the taxi to the stand.
The plane landed with a thump and there was extensor hard breaking. While approaching the stand some passengers... (read more)
Written on: 27/07/2010
The tickets were priced, BUT I payed for an extra piece of luggage online and then when I checked in they made me pay 10 euros for each killo so I had to pay an extra 100 euros. This totally detoured me from ever using vueling ever again and would advise you all to find another airline. Good luck. (read more)
Written on: 10/05/2010
For starters, we had a flight booked from Ibiza to Barcelona. It cost us 70 Euros. Then we get an email saying it's been rescheduled for 3 days earlier! Riiiight. In fact, it wasn't rescheduled at all, they just put us on a flight 3 days earlier because they wanted to charge 150% more for the same flight we originally had.
That's right. They screwed us. They never cancelled the original flight, they just decided to charge 170 Euros for it, and we were just a casualty.
Oh, and their... (read more)
Written on: 06/05/2010
I paid 29 euro for a flight from Barcelona to Madrid, we arrived at the airport early and we were put on an earlier flight free of charge.
The staff were very helpful and friendly and the flight was fine.
Check in was easy although we had only carry on baggage.
I didnt have high expections due to the costs and reviews i had read, but was very impressed.
Written on: 30/04/2010
Not only was the customer service appalling, but the pilots compromised the safety of those on board by attempting a dangerous landing in a severe thunderstorm. They were aware of teh weather conditions beforehand but put commercial interests first and did not care about those on board.
This is your typical NIGHTMARE scenario: you are trapped in a commercial jet, and an unexperienced young pilot, careless and arrogant, repeatedly tries to land an aircraft in severe erratic winds, descending... (read more)
Written on: 04/04/2010
Do they care about childrens ? What are they values ? NO MORE vueling .... TAKE ANOTHER AIRLINE !!
We (myslef with my 2 young dauthers) are just stuck in Barcelona airport because our flight just gone 4h ago .... and they telling us that we should had received an email before with those changes (??) - neither did they try to put us on a different flight (at least there was 2 from TAP still) neither willing to pay hotel and meal for that night .... AND THE MANAGER WAS NOT AVAILABLE to speak... (read more)
Written on: 23/01/2010
Flew from Venice to BCN with MAJOR problems! Despite pre-paying for 4 bags of luggage, the check in clerk said we must 'go see the cashier to pay additional charges'. The cashier's line was filled with other non-europeans from our cruise, and all of us were forced to pay extra luggage charges. They charged me $380 USD and would not issue a credit card receipt. As a result, I had to either pay up or leave the bags or miss our flight home. I was not the only individual who was livid at... (read more)
Written on: 07/08/2009 by jsalgts (1 review written)
This was the worst by far airline service I have ever received from a customer service perspective. We got to the airport 30 minutes before departure as stated on our tickets. We had luggage to check in and they said that they would not be able to get us on the plane because people with luggage should be at the gate 45 minutes before departure. That of course was in the fine print and no where else. They sent us to the ticketing office and then the ticketing office made a call and told us... (read more)
Written on: 16/07/2009 by ddonald1
Vueling is a bad airline!! Obnoxious, inept people in Rome. They don't have a transfer desk so you have to go out to main ticket counter to check in and then back through security. Dirty plane, no leg room, etc. etc. There cheap come-on fares aren't cheap when you add 10 euros for a suitcase, 13 euros to pick a seat, 8 euros to pay by credit card. I fly over 100,000 miles per year on many different airlines - this one is permanently off my list. (read more)
Written on: 05/05/2008
Overall an excellent airline choice, mainly due to great prices and modern equipment. A highly efficient airline that is a pleasure to travel on. (read more)
Written on: 13/04/2008
Flew last year from Malaga to Barcelona with Vueling Airlines. Flights both on time, very pleasant cabin crew. When I asked for a bottle of Cava the steward apologised and said they had not had a chance to chill the bottles and then offered me a free drink, then about 20 minutes into the flight he then brought me the bottle of Cava and said that was free as well. Excellent service would use them again. New planes with good leg room. (read more)
As rated by real users
"Worst customer service, ever" Read More
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