Blue Air Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
39
18% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Blue Air - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great flight and staff”

Written on: 24/08/2017 by Amerie1411 (1 review written)

First time flying with blue air and first flight for our youngest son who's 3years. Our flight was 24th August so peak season and the staff were amazing with our boys and ourselves! We received complementary sandwiches and drinks and staff were so friendly and acomadating, always happy to help, we would definitely fly with blue air again!!! A big thumbs up from us… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST AIRLINE ! No customer service, RUDE, arrogant...”

Written on: 13/01/2017 by J.Passey (1 review written)

By far the worst airline I've travelled with ! First couple of times flying with them and definitely last ! After getting to the airport 2 hours prior our flight, we end up running through security check with an INFANT ! We got to the check-in desk early, only to be told that they can't find a reservation under our name. We say that's not possible, as we booked and paid, had a confirmation e-mail and even a pre-flight reminder e-mail. The lady tries again and then blatantly says there's… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Low cost no frills travel”

Written on: 29/06/2016 by Maxwellr1976 (1 review written)

Having read some of previous reviews I dreaded my travel with blue air, I have just returned from Bucharest and both flights were very good, they both left on time arrived ahead of time, free food breakfast , lunch ( Glasgow - Bucharest ) friendly professional staff, on par or better than Ryanair… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid flying with them”

Written on: 16/03/2016 by fgGauthier207 (1 review written)

Flew with them in December 2015 booking extra leg room. Was allocated standard seats for both flights despite speaking to ground staff and attendants on flight They were not remotely interested, were down right rude and customer services have not responded, despite contacting them 3 times for a refund on service they did not deliver on Dreadful airline - avoid if you can Its a shame as Bucharest is a great place to visit. There are alternative airlines to use so suggest you do so… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jpassey's Comment

Written on: 13/01/2017

Couldn't agree more ! Absolutely dreadful experience, travelling with an infant as well !

WORST AIRLINE we have ever flown with !

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“It SUCKS!!!”

Written on: 13/03/2016 by TannerMcHugh438 (1 review written)

Arrogant and bad service. The worst I have ever seen in low cost airlines... Avoid it at all costs… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“flight to Catania”

Written on: 22/02/2016 by karluta (1 review written)

I've Just traveled with Blueair and after all the reviews i've read I can say it was a nice experience - nobody asked or checked the lugage ,flight arrived in time,nici people. Airplain not very new but ok… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BY FAR THE WORST AIRLINE. AVOID AT ANY COST.”

Written on: 24/06/2015 by LucianBaciu (1 review written)

I`m a travel agent in London and I have travelled with many airline companies from Ryanair to Emirates and with all the regret I say that Blueair is by far the worst airline and not because is low cost, as when you pay for a low cost airline you expect nothing than low cost. Most of the time I fly in Europe with Ryanair and Wizzair and have to say that I always look to book one of them as they are the best low cost airlines, not low quality with the poorest service in the world like Blueair… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alinaynwa's Response to LucianBaciu's Review

Written on: 01/08/2015

Hi there, did you fly from the UK at all? I've accidentally booked blueair rather than wizzair (little error via sky scanner) and seeing all the reviews really scares me off. On their policy it states that online check in is not available from the UK and when I've tried checking in now it wouldn't let me so I hope I won't get charged for checking in at the airport! Do you have any suggestions/ideas/comments? Thanks in advance.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lucianbaciu's reply to Alinaynwa's Comment

Written on: 06/08/2015

Hi! Wizzair is my favorite low cost airline...too bad you booked Blueair.
I would advise you to be really carefull with the luggage and print everything.
Book also priority boarding. Is going to make the difference as they are not organized at all so for a few pounds you will save a lot of time.
Good luck

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jpassey's Response to LucianBaciu's Review

Written on: 13/01/2017

Couldn't agree more !!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Awful Airline. Delays, rude and unprofessional staff”

Written on: 25/02/2015 by Bogavitch (1 review written)

Awful airline. Do not ever travel with this airline. I was travelling from Dublin to Catania and I had a connecting flight in Bucharest. However, when I checked in at Dublin airport, Blue Air told me that I had to collect my luggage again in Bucharest and check in all over again, even though I was flying with Blue Air from Bucharest to Catania! Then I found out that the flight to Bucharest was delayed. This made my collecting of luggage and checking in time in Bucharest shorter, hence, missing… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Low cost =very low quality in this instance”

Written on: 11/09/2014 by Tessan32 (1 review written)

Where do I start?!? When you look on their website - the price you see for the flight - is definitely not the price you will pay at the end. For example: one way on the flight search is £24 and you end up paying £39!!! And that,s before any luggage. This would not be a huge issue, as one expects additional charges on low cost airlines. But coupled with poor customer service, low level of cleanliness in the toilets, rude staff at check in, which of course will then extend to the flight… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Check-in sibiu absolutely a mess”

Written on: 06/09/2014 by blueairnomore (1 review written)

It was a mess. The check-in in SIBIU Romania is unfriendly and it`s a robbery to take 54,- EUR for a small bag 25cmX40cmX50cm and a weight of 9 Kilo. This Airline company will never see me or one of my friends or Family members again. Apart from this fact i will tell everybody to avoid any contact to it. The check in staff has no idea of treating customers friendly and respectful. Never again. It`s a shame! ! ! They treat People (their customers) very disingenuous, no respect. They have just… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“unjustified negative expectations ”

Written on: 30/08/2014 by Conradvk410 (1 review written)

Had a flight with Blue Air last Thursday from London Luton to Bucharest Otopeni. After all negative reviews that I have found on several websites, including this one, I have prepared myself to the fullest and I was ready to, almost, everything, I left some clothes in London to avoid overweight (taking into consideration that fact that my hand luggage weighted 10.6 kg). I freed side pockets on the bag to be sure that the bag will with into the measure frame at the gate. I have even bought 65… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horror flight”

Written on: 18/06/2014

Just flew with Blue Air on 18 June 2014, from Bucharest,Romania to Cologne,Germany.It was the most freakin' bad flight ever.The web site sucks...any additional bag after online check-in was no possible,no possibility to save as PDF the flight ticket,just quickly printing ... at the airport check-in counter I had to pay an additional 65€ for my hand luggage because they didn't deem it fit into the guide size cage (even though I always fly with the same bag!) as cabin luggage,seems to fit on… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cheap=very expensive”

Written on: 05/01/2014 by lupu (1 review written)

Very careful when you buy cheap tickets to companies that prove to be very expensive.An example is BLUEAIR.Besides it takes forever to buy a ticket,you get to the final page and writes that "session expired"You start again and see that the ticket price went up in the last 5 minutes.In 04.01.2014 a friend of mine had to come from Bacau.Got to the airport and been told that there's no more seats on the flight and rescheduled for Tuesday saying he should come earlier to not have the same… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Treated like dogs by Blue air staff members”

Written on: 06/11/2013

Yesterday (4 November) , I was treated in a very rude way by a young lady a staff on the ground in Bucarest whose name I have, but strangely enough...the Blue air management does not want to know, they can't care less. I was expressing my concern re. what I had been told in Rome concerning the 40 Euros I had to pay to have my luggage checked in : the Italian Blue air employee in Rome had told me that I wouldn't have to pay in Bucarest...he was wrong, but besides the fact to pay EUROS 84 for a… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful service on Luton - Bacau”

Written on: 14/07/2013

There were 15 until the plane had to take off and we didn't manage to do the check in. There was a problem with the computer but no one would take responsibility and fix it; turned out the flight was delayed with nearly 2 hours. There was a right palavra regarding the number of clear bags you could use to store your liquids: in Luton was allowed two bags which cost £1.00 each (rip off!!!), in Bacau they were giving the bags for free but was allowed one bag only. On top of these the staff was… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unfriendly and rude staff”

Written on: 18/06/2013 by beepbeepsparkle (1 review written)

Sibiu - Stuttgart, 18.09.2013 Most unfriendly staff I have ever encountered in an airport. Dismissive and rude attitude, use of belittling language towards passengers! Not worth going though this ever again! Would never recommend this to any of my friends and family!… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hölle auf Erden-Horrortrip-nie wieder Blue Air”

Written on: 20/05/2013

Auf dem Rückflug von Sibiu nach Stuttgart musste ich meine Handtasche in mein Handgepäck reintun, mein Koffer war dadurch ein wenig gewölbt und passte nicht mehr in die Vorrichtung. Das Personal total unfreundlich, unkompetent, frech meinte ich soll 55 euro zahlen und das Handgepäck als Gepäck aufgeben. Da ich kein Bargeld dabei hatte bot ich an was aus dem Koffer rauszunehmens sie meinten dafür ist keine Zeit, darauf lief der Mitarbeiter aus dem Terminal raus und meinte ich hätte mein… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Beepbeepsparkle's Comment

Written on: 18/06/2013

The exact thing happened to me today! I have never met such rude people! Their attitude towards all passengers dripped contempt and arrogance. They threatened to deny me boarding unless I paid the 55e for my hand luggage. I have never seen anything like it before!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst experience! Apparent good deal became a rip off !”

Written on: 28/01/2013 by AAAA13 (1 review written)

Flights delayed always, luggage damaged to such extent that it could not be carried on wheels anymore, ripped off from £55 just before boarding the plane because my hand luggage was less than 5 cm bigger and would not come out easily from the baggage gauge (unlike other airlines which have a bit bigger allowances -i.e. easyjet- and never had problems before with the same suitcase). The interesting thing is that no one said anything while doing the check in, security check or passport check… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Blue Air Robbed me Flt 143 Jan 2, 2013”

Written on: 03/01/2013

Took a flight from Naples, Italy to Bucharest, Ro. All O.K. On the return I checked in on line and got two seats in the middle not together. No way to change. No way to change at the airport. Was told to work it out with the other passengers. At baggage check my Samsonite carry-on was weighed at 9.5kg and deemed ok. When the flight was called we were forced to put the carry-ons in an undersized frame checker. Much smaller than the overhead bins on the 737. Although the bag fit nicely in… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AIR BLUE TOTALLY UNPROFESSIONAL!!”

Written on: 03/12/2012

my dad was going to lahore yesterday via manchester airport, the flight was at about 9:30 and got delayed till 12PM! later on something wrong happened with the plane and one of the parts were being ordered from London so the flight got delayed AGAIN until the next day at 1:00 in the afternoon! none of the staff would tell anyone what was going on and some people were previously stranded from 2/3 days before. everyone started shouting at the airport so the staff called the police and evryone… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jawaf's Comment

Written on: 19/12/2012

I think i was on the same flight as your father. Flight eventually departed the next day at 11pm.

If you contact the civil aviation authority you will get guidelines on how to claim compensation of 600 euros per passenger..comment back if you need any assistance

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview
Deals on Expedia