Written on: 28/01/2013 by AAAA13
Flights delayed always, luggage damaged to such extent that it could not be carried on wheels anymore, ripped off from £55 just before boarding the plane because my hand luggage was less than 5 cm bigger and would not come out easily from the baggage gauge (unlike other airlines which have a bit bigger allowances -i.e. easyjet- and never had problems before with the same suitcase). The interesting thing is that no one said anything while doing the check in, security check or passport check.... (read more)
Written on: 03/01/2013
Took a flight from Naples, Italy to Bucharest, Ro. All O.K. On the return I checked in on line and got two seats in the middle not together. No way to change. No way to change at the airport. Was told to work it out with the other passengers. At baggage check my Samsonite carry-on was weighed at 9.5kg and deemed ok. When the flight was called we were forced to put the carry-ons in an undersized frame checker. Much smaller than the overhead bins on the 737. Although the bag fit nicely... (read more)
Written on: 03/12/2012
my dad was going to lahore yesterday via manchester airport, the flight was at about 9:30 and got delayed till 12PM! later on something wrong happened with the plane and one of the parts were being ordered from London so the flight got delayed AGAIN until the next day at 1:00 in the afternoon! none of the staff would tell anyone what was going on and some people were previously stranded from 2/3 days before. everyone started shouting at the airport so the staff called the police and evryone... (read more)
Written on: 10/09/2012 by Debster007
Beware these people are robbers. Firstly we paid for reserved seating online only to find at check in they had given them so someone else. At check in on our return journey our carry on luggage was checked and all was ok. We then bought some things in duty free and just as we are boarding they whip out the scales and tell us our carry on luggage is now over weight because of our duty free shopping (they made us put it all in one bag) and if we want to get on the plane we have to check in the... (read more)
Written on: 11/08/2012
Mr Channa ( incharge of Mancherter Office ) is a very dangerous person should be labelled as terrorist as he attacked me ( he knew that CCTV is out of order ) when I stood at the edge of his office resulting I called Metropolitian Police. Very starnge is CCTV recording is in Islamabad of Manchester office & was out of order when he physically attacked me. Don't get wrong he is not teenage he is around in his 50s. Looks to me that junior staff is frigtened from him as when I was speaking to... (read more)
Written on: 18/07/2012 by Canada2012
We wanted to change our flight from Bucharest to leave 4 days later and we could only fly with BlueAir. We were apprehensive at first but when We had to buy another ticket for my daughters violin. And when we wanted to check in online, my daughters ticket didn't come up! We decided that when we were leaving the next day we could ask the people at the airport to help us. Instead when we got there NOBODY could help us because if it doesn't show up, you dont have a ticket even if you paid for... (read more)
Written on: 24/05/2012 by daveallon (1 review written)
We ordered our tickets to BARCELONA in february 2012 for a flight in May and did on-line check-in through the BLUE AIR rep in BUCHAREST.When we arrived to the Henry Coanda terminal on 18/5 at the check-in the attendant told me and my wife that there are no seats together.,only one behind the other.We said that this could not be possible so she changed the seating and gave us one seat on line 9 and the other on line 17 because we were not satisfied with her first solution !!!!she thought we... (read more)
Written on: 12/05/2012 by Radu (1 review written)
I was flying from Bacau Romania to Dublin, I was treated like rubbish by the airport personnel, finally they charged me for a child buggy 35 euros. Just one week before we flew from Dublin to Bacau with the same company and we didn’t have to pay for buggy. They can’t explain to you anything, they are ignorant and once again prove – stay away from Romania, Bad experience. Airport is so small you will be suffocating there, if you go with kids I would advise to avoid this company –... (read more)
Written on: 15/02/2012
This was by far the worst experience I've ever had with an airline company. Blueair's website is a terrible mess and online booking is just something completely absurd -- or maybe they do it on purpose -- after filling out a lot of forms and reaching the confirmation page the site suddenly forgot all details and returned an error. Started all over again and the price just got higher by 10 pounds. Having lost almost an hour with this thing, I decided to go on and buy the ticket. After 5 days... (read more)
Written on: 13/07/2011 by Dorotheeg (1 review written)
Our flight just got cancelled, and we did not receive ANY email or phone call to let us know about this cancellation !!! We just found out having a look randomly on their website !!!!! This is absolutely ridiculous... But that's not all, when you are trying to contact them to get an explanation, you have to make a call to a ridiculously overpriced number (1 EUR / MIN !!!!!!) After several minutes of holding the line, I finally got to talk to an operator who barely spoke english, even though... (read more)
Written on: 24/01/2011
My luggage was lost or stolen Blue air admitted liability despite many letters emails still no compensation no service when lost i have been waiting over a year but what do you do (read more)
Written on: 03/01/2011
Blue Air is the worst ever!!!
The quality service bad, they didn't fly on time,everything BAD
When we flew it was winter and they said they couldn't take the ice out off the plane.We borded the plane and they sent us back to the airport because there was too much ice on the plane and they didn't have the machine to clean it. They didn't give us enough info and we stayed in the freezing airport (Baneasa) for like 12 hours. They cancelled the flight but THEY DIDN'T TELL US. we stayed there for... (read more)
Written on: 26/10/2010
Do NOT fly Blue Air! I booked a flight from Larnaca to Milan in February 2010 travelling on 29th September. On 10th September I received a telephone call from Orthodoxou Group in Cyprus, Reps for Blue Air, advising me that this route would be cancelled from 15th September. As a result I had to book a late 2 leg flight with Olympic airlines via Athens which cost me an additional '450. The knock on effect to my travel arrangements resulted on further additional costs. Despite being guaranteed... (read more)
Written on: 17/10/2010
Don't bother. Our flight Vienna - Bucharest direct
TIME WHEN BOOKING Dep Vienna 08.20 27/09/10
eta Bucharest 11.00 27/09/10
TIME CHANGED TO Dep Vienna 09.00 27/09/10
eta Bucharest 16.00 27/09/10 via London/Luton!
Were they serious - YES
Tried to contact on email & phone given - no success
Re-booked for 21.30 26/09/10, arrived 1 hour late. Still awaitong refund! (read more)
Written on: 18/09/2010
Blue Air rating 0/5 but I have had to score them 1/5 for this system to accept my review. Blue Air Company policy manifests as: Admit no error, accept no responsibility. Weasel word wherever possible.
On April 2 we booked two return tickets for a September trip Larnaca - Warsaw. Early in August Blue Air cancelled our return flight saying we would have to return earlier if we wished to travel. We accepted rather than cancel and our trip was reduced from 10 days to 1 week.
On 8... (read more)
Written on: 08/09/2010
Flight delayed by 8 hours!! Instead of departure time00.30 we left at 7.45 in the morning, spending the night in the airport with two young children.No information provided, Blue air rep very rude and lied in to our faces saying that the plane broke down and another one is coming from Romania to pick us up-when on the news in Romania was broadcasted the following day that the planes where grounded because they haven't paid their airport taxes. Service appropriate for the comunism... (read more)
Written on: 25/07/2010
Flight arrived 7 hours late in Luton, appaling customer service by Blue Air ground staff at Baneasa. No information as to what the delay was, people had to phone the airline to find out what was going on. Staff disappeared to avoid angry passangers,and only gave us refreshments after lots of arguing in which I had to remind them of their obligations under EU law. A truly miserable experience which I will not be repeating. (read more)
Written on: 27/05/2010
Having flown to Romania many times using All the various carriers BA, Tarom, Wizz and Blueair. Blue air were acceptable until their recent move to Luton airport. Now I will not fly with them as I will not fly with Wizz for the same reason. Luton is bad and then you get to Baneasa airport in Bucuresti who treat passenger like cattle.
The last time I flew with Blueair I booked seats at a cost of £40 to be told We could not use them as we have a toddler. I have photos of the booking screen at... (read more)
Written on: 13/04/2010
Although slightly late, and limited english by the cabin crew, for a budget airline, the privaledge of reclining seats and free water made blue air even more value for money. The arrival airport was 10 minutes from the town centre adding to the benefit of flying this way. The 7kg cabin baggage limit was unexpected, and less than usual, however it meant finding a space in the overhead bins was much easier then on ryanair. (read more)
Written on: 10/02/2010
Bad attitude shown by the flight attendant, arrogant and unprofessional, they spoke a very poor english. The cabin was dirty from previous flight (they said some gipsies were on board). The flight took off late and no explanation was given by the captain nor any welcome on board. During the flight everybody complained about the heating in the cabin.. too warm.
Cabin crews were smoking in the rear area of the plane with the curtain extended, during the flight. Why the are smoking and the... (read more)
Written on: 30/05/2009 by Nicky 10 (1 review written)
I flew with Blue Air in May 2009 from Larnaca to Bucharest and back and I am overall very pleased with this airline. The price of the ticket was very good at 111 Euro including the visa payment fee of 2 euro. Checking in luggage would have cost another 7 Euro each way but I didn't have any.
Each passanger is allowed to take 7 Kg of hand luggage to the cabin free of charge. On the return I had 10 Kg but they just let me take it without even mentioning anything. They also assigned me a... (read more)