Utilita Electricity Reviews

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Awful avoid”

Written on: 07/12/2016 by So-marie (1 review written)

Opened up a complaint as not happy....asked to speak to a manager they replied there isn't any available......Told them reason for complaint they said they would get a manager to call me......They then called me back saying nothing they can do about my complaint and no manager will call me back.....Never before have I not been able to speak to a manager in any other company....Contacting trading standards......Avoid totally awful… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 06/12/2016 by AllissonConnolly1958 (1 review written)

worst company ever, expensive for a start. Expect to be on hold a good 30 mins when trying to get through to customer service. Engineers dont turn up and then have to wait another fortnight to rebook. Freedom unit is rubbish, only works as and when. Fed up with the lot of it and looking to seitch suppliers asap. AVOID… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 01/12/2016 by Kyleigh134 (1 review written)

We have had utilita for 3 months now, not recieved a smart card or a smart meter... our electricity costs have gone from £13 per week to at least £50 Avoid like the plague. RIP OFF MERCHANTS… Read Full Review

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★☆☆☆☆

“AWFUL!!!!”

Written on: 22/11/2016 by Valentino450 (1 review written)

absolutely disgusted with this company. lost my key on Wednesday so rung up explaining, everything seemed okay and was told someone will be out at 6 o'clock the following day, surprisingly they didn't arrive.Had a phone call the following day apologising saying someone would be out that evening as my gas and electric was now on VERY low and YES YET AGAIN THEY DID NOT SHOW UP. Rung again Friday and yet again the same thing happened which then also happened th following Saturday and sunday. there… Read Full Review

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★★★★★

“Excellent all round!”

Written on: 17/11/2016 by RayneMurphy13 (1 review written)

I am very happy with this company since I switched from British Gas. I received my cards on time and the engineer who installed the new meter was friendly and very efficient. I have had no problems topping up either the gas or electric. I would recommend this company highly… Read Full Review

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★☆☆☆☆

“Don't waste your time with this company”

Written on: 08/11/2016 by Chris757575 (1 review written)

Been with them a year every time gas takes hours to charge onto meter, last time I rang them it cost me £10 when I complained told to join another company, been pressing the button for the last 1 1/2 hours and still no gas I'd like to shove a smart meter where the sun doesn't shine on the person who came up with this incompetence and to call it a smart meter implies your smart to use it lol set the change over up stay well clear of this company - no 1 there are cheaper companies out there no2… Read Full Review

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★☆☆☆☆

“a big rip off”

Written on: 26/10/2016 by Hayesbp498 (1 review written)

i have been with utilita now for about a month after switching my electric and gas to them but the sales team who happened to be using a small gazebo type marketing promo the used tactics to say that as a gesture if you sign up with them we will put you £10 pounds on each of your smart meters which was not the case and they did not inform me of the shut off date plud they were late sending top up card I had to have emergency ones sent via email for me to print off totally out of order this… Read Full Review

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Snowman8996's Comment

Written on: 15/11/2016

Utilita are consistent and predictable, I dont want so called Smart Meters in my home for a number of reasons, security being top of the list, so I declined. Now I get a letter telling me my present meter has developed a dangerous fault and needs to be changed to, you guessed..... A Smart Meter. But when I inquired with Utilita about this 'Dangerous' fault there was no information about it, they did not know what the life threatening issue was..... However it was pointed out that Utilita are a Smart Meter Company and it was part of an original agreement that I accept a Smart Meter...... NO IT WASNT..... Smart Meters are not mandatory in any way, shape or form they are nothing more than trackers and the information Smart Meters collect about customer usage, including how many times you switch a Light or a TV or a kettle, a toaster or a vacuum cleaner on and all these statistics are sold on to other companies along with other personal details as Marketing Information.
And should I top up my PAYGo meter with more than £49.00 it could 'overload it' ? strange.... its never 'Overloaded' before ? and unlike the larger companies Utilita can only pay your Warmer Homes Grant in three (3) installments, apparently a decision made by DWP..... that's a crock aswell....
I have been with Utilita now for a few months I have had compensation payments off them but the issues have never been resolved they dont appear to have account records at customer services but they can book a Smart Meter Installation for you ? they cant explain very confusing billing..... but they can book a Smart Meter Installation for you ? I am repeatedly asked by Utilita, do I get both Gas and Electricity from Utilita and I reply 'Don't you know ?' the discussion then changes to 'Is your Gas on a Smart Meter ?' and..... you guessed again.... 'I can book a Smart Meter Installation for you..... Utilita really are becoming..... sorry 'ARE' a joke, I dare say a 10 year old with a Commodore 64 could run the company better..... I have given them patience. I have tried to be courteous and polite, I don't imagine for one minute it is the fault of Customer Services at Utilita, every company has Organ Grinders and Monkeys but there is a point when it gets tiresome being treated like an idiot and although its only been a short relationship its time to move on.....

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★☆☆☆☆

“Bombarded by a cold caller”

Written on: 03/10/2016 by Vaughn38 (1 review written)

I have just had a man from this company knocking at my door not 5 minutes after me walking in from a hard days work.... Now I know he obviously didn't know this but he was like an animated kids entertainer from butlins. He showed me tariffs bombarded me with information, asked to come in and then would not leave until I had received a phone call from their office. The guy on the phone was spouting on about the company and the guy in my house was telling me what to say throughout...... All too… Read Full Review

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★☆☆☆☆

“Changing back as so expensive”

Written on: 27/09/2016 by dg01 (6 reviews written)

Changed from Ebico to utilita as they said it was cheaper and i would get smart meters, meters are a nightmare, cards fail to work at the paypoint so the shop have to put the big long number in every time you top up and you have to pay £5 to replace them, when you top up online you then still have to manually enter the big long number into your meter or wait ages for it to register automatically. Was with Ebico before who have no standing charges either and only have £5 emergency credit but… Read Full Review

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★☆☆☆☆

“Misleading Sales Tactics”

Written on: 09/09/2016 by Blackuy297 (1 review written)

I received a cold call visit from a Utilita salesman a few evenings back, he told me my street was being upgraded to smart meters, I told him I wasn't interested in changing my utility supplier, he told me he wasn't here to change my utility supplier he was just there to upgrade my meters which are being rolled out across the country (made out this was mandatory & was doing it on behalf of the energy companies), I was suspicious of the guy because some of his statements didn't add up such as… Read Full Review

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★☆☆☆☆

“DISGRACEFUL CRIMINAL COMPANY”

Written on: 06/09/2016 by RossiItalian1970 (1 review written)

Worst company I have ever came across. Moved into a rented property and Utilita was the supplier. There was debt on the meter from standing charges so I rang Utilita up. They said an engineer would be out within 3 hours as I fit the criteria as disabled. I rang up 3 times over the course of the night to be put on hold. I used 30 pounds worth of top ups on my mobile. Sat in darkness waiting. Had to go to a friends house at 10pm to go and lend the money to cover the debt plus what I needed on… Read Full Review

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★☆☆☆☆

“Appalling customer service!!”

Written on: 05/08/2016

Having only just switched over to Utilita I must say that I wish that I had stayed with British Gas!! The "Specialist Customer Service Team" are far for specialist and far from helpful. They have absolutely no idea how to handle an upset customer. Stay far far away from this company!! The engineer came out to do the install but left without installing my GAS and DID NOT inform me of such. When I rang the customer service team they informed me that it was not a dual installation after all, which… Read Full Review

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★☆☆☆☆

“Avoid them”

Written on: 20/07/2016 by janebloggs (2 reviews written)

A guy from Utilita just turned up on the doorstep today- he was wearing a badge so I let him in. He said all prepayment meters are changing to smart meters and I assumed he was working in partnership with my energy company, but asked why Utilita or my own supplier hadn't sent letters notifying of this. He then asked which company I was with- I was suspicious, and told him to leave. When I contacted my energy company, I found out they knew nothing about this so beware- don't let these… Read Full Review

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Nasir639's Response to janebloggs's Review

Written on: 29/07/2016

Utilita is cheaper than many suppliers and are also giving free smart meters, most energy aren't at the moment. With Smart meter, you can top up your account from your phone or online.

It's worth it! Search for them.

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Nasir639's Response to janebloggs's Review

Written on: 29/07/2016

Utilita is cheaper than many suppliers and are also giving free smart meters, most energy aren't at the moment. With Smart meter, you can top up your account from your phone or online.

It's worth it! Search for them.

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★☆☆☆☆

“erroneous transfer”

Written on: 11/05/2016 by cosa88 (1 review written)

Disgusting service from utilita they have effectively transferred my account to them from places for people energy without my authorisation. Refuse to deal with the matter as a erroneous transfer stating there was an erroneous transfer in the past and its took this long to catch up. I have used places for people energy since january! Have asked them to fix it and been told on the phone they wont deal with it and that i have to reapply to my own supplier which will take 6 weeks. I refuse to pay… Read Full Review

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★☆☆☆☆

“Review of Utilita ”

Written on: 20/04/2016 by Ralph158 (1 review written)

I'm not a customer of Utilita although I did almost switch to this company a while ago but I came to my senses and cancelled within 14 day cooling of period and looked elsewhere. After my findings of this energy supplier And comparing them to another energy supplier who I'm with who supplies smart meters on prepayment I have to say that Utilita's smart meters do t look that smart there is to many box's envolved and looks klunky and old technology from what iv seen Utilita supply the follow 2x… Read Full Review

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★★★★☆

“no problems ”

Written on: 07/04/2016 by Austin440 (1 review written)

Been with company just under 2 years.i find them a lot cheaper than others I have been with.i top up with a card at the shop and I have never had a problem,apart from once with my gas and I just had to type the voucher number into the meter.i have only had to ring the customer service once.the call was answered in 2 minutes and sorted straight away.i have recommended this company to friends and family,who then switched and they are happy with the company too… Read Full Review

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★☆☆☆☆

“misleading company ”

Written on: 02/04/2016 by GeraldBender (1 review written)

truth and changing their statement every time do know where to start. just overall I was with utilita company for around 6 weeks. what a rubbish lairs they are I was passing to one person who doesn't have any clue what so ever changing her statement everyday. I switched to new company in jan and this company send me the letter after 2 months about outstanding billls which I paid when I left with meter reading In jan that time that was my final bill. according to their team member. later deny… Read Full Review

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★★★☆☆

“Didn't quite get there.”

Written on: 19/03/2016 by Ewing324 (1 review written)

A salesman paid me a visit a few days ago stating he was from the energy company Utilita, he told me all about these new smart meters and how you could top up online, through use of their app, by text or just visit your local pay point and swipe your card in the conventional way, i must say it was the first time i had heard of these smart meters and i was impressed by what he told me so after chatting with a women on the phone at the office i decided to sign up and give them a try, it was only… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 11/03/2016 by Steve.mathers (1 review written)

Do not use Wasted a whole day off work for a no show they offered me some compo in the form of 30quid I lost more in a day off and ordering food in as I dare not use my cooker in case an engineer turned up half way through cooking my children's tea. Engineer turned up at 6.45pm not bad for a12-5pm slot No call or apology Oh if had not been in they would charge me 90 quid Jokers don't even pick up the phone when you ring then to quiet the missing engineer… Read Full Review

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★☆☆☆☆

“Charlatans”

Written on: 15/02/2016 by alMcLean336 (1 review written)

My daughter topped up her meter by phone, was told there was a problem with the transaction and she hadn't been charged. She tried again and again, got this message eight times. Checked her bank and £120 had been taken out but no electricity put onto meter. Called and was told it would take 3-5 days for a refund. I called as she was very distressed only to be told that the money is in limbo somewhere and she would get it back eventually. She now has 10p in her bank until they decide to… Read Full Review

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