Utilita Electricity Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“ABSOLUTELY THE WORST!!!”

Written on: 08/12/2014 by Humphreylf24 (1 review written)

Awful awful awful company. The little box is ridiculously complicated to use. If you run out of gas, best believe you'll be spending the rest of your night figuring out how to get it back on, EVERY SINGLE TIME. I feel so, so sorry for any elderly people having to use this system. Why on earth our landlord has chosen this is beyond me. An absolute joke!!… Read Full Review

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★☆☆☆☆

“Stop these salesmen”

Written on: 03/12/2014 by Pattersonyr367 (1 review written)

Told they where from the council organising my new meters Not mentioned anything about I was switch energy supplier or how much I would be paying Ends up I have switched and its more expensive than my last supplier . Now they want me to pay cancelation charge These people should be stopped from signing people up … Read Full Review

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★☆☆☆☆

“Worst Ever without doubt.”

Written on: 28/11/2014 by DennisSlaughter60 (1 review written)

DO NOT UNDER ANY CIRCUMSTANCES LET THESE SUPPLY YOUR ENERGY !!!! We recently purchased a property and had utilita install smart meters for both gas and electricity. The electricity worked fine but the gas meter was faulted and they would not accept this. They even had the nerve to as ME to pay for an engineer from a private company to check the meter and send them a copy of the report, (which I would have paid for !), I told them where to stick their meters and went back to British Gas… Read Full Review

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★★★★★

“Utilita Smart Metering”

Written on: 24/11/2014 by Voltmeister (1 review written)

I have been with a lot of suppliers over the years, Most of them are completely unhelpful and expensive, My gas meter was chargimg me 30p daily even though credit was at 0 pence, I phoned the company I was with and they failed to help me, If I put £5 on the meter it was giving me £2 credit, Freezing winters n one cares, Got Utilita smart meters installed new gas and elec meters, As I live upstairs always know how much I have in credit, Gas is now on and no stnding charge, Also got £12… Read Full Review

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★☆☆☆☆

“Rip off's ”

Written on: 28/10/2014 by ssO'Sullivan291 (1 review written)

Fuming just got it in yesterday at 12 and 5£ been used already didn't even beep to let me know there was only 1£ left don't know how to put emergency on I can't afford this I have a baby to pay for i use to use 5£ every 4 days but now every 2 -.-'… Read Full Review

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★☆☆☆☆

“no discout for pension credit ”

Written on: 05/10/2014 by Zacheryk138 (1 review written)

This company does not belong to the warm home discount scheme so pensioners on pension credit receive NO DISCOUNTS. ALL PENSIONERS STEER CLear. … Read Full Review

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★★★★★

“brilliant company love them”

Written on: 24/09/2014 by darkbluerose (2 reviews written)

this company is brilliant. their rates are cheap and they have great customer service. i cant say anything bad about them they truely are a fantastic company to be with… Read Full Review

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★☆☆☆☆

“utilita twot ”

Written on: 23/09/2014

Paying upto 58 to 60 or more a month with this scabby company upto blady discusting. Old company upto 45 nice… Read Full Review

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★☆☆☆☆

“Didn't have enough time to opt out”

Written on: 14/09/2014 by roberooni (1 review written)

I was called on Aug 8th by a company affiliated to Uswitch telling me I could save money. By 10th August Utilita called me themselves to say stuff was being put in the post and I would have 2 weeks to decide. I recieved a letter on 5th September dated 28th August on saying welcome to Utilita. Nothing else. Went on website to read a number of dissatisfied customers so I called them about cancelling. They refused unless I paid a £52 cancellation fee saying the 2 week cancellation time has… Read Full Review

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★★★★☆

“No problems here...”

Written on: 31/08/2014 by Erica81 (1 review written)

Been with them for several months now and never had any problems. It's great that we don't have to mess about going to the shop to top up as we can do it online. In terms of price - we haven't really noticed any difference but to be fair, I only really wanted Utilita for the Smart meters and the ability to top up without leaving the house. It would be great if they made a smart phone app to top up… Read Full Review

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★☆☆☆☆

“do not use these suppliers they take your eyeballs out”

Written on: 15/08/2014

Far too expensive total rip offs dont consider using them im using twice as much as i was with my previous supplier… Read Full Review

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Sammy.white00's Comment

Written on: 23/09/2014

Same here flickin rip of i was paying upto 40 a month with my old gas company now im using 58 to 60 a month its just a ripp they c us coming

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★☆☆☆☆

“Stay away! Don't sign up!”

Written on: 15/07/2014 by Jamesholton (1 review written)

Signed up with utilita expecting cheaper rates and better service but I got the exact opposite. Engineer comes round and tells me that I'm on a shared fuse so he is unable to install my smart meters. Find out my neighbours are at work from 8am-6pm so I let utilita know and they say they can't fit it unless they have time off or till they have time off, I say what if it's months before they have time off an they say then you'll have to wait then. I then want to cancel with them and they said… Read Full Review

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★☆☆☆☆

“dont touch with a barge pole very bad news”

Written on: 06/07/2014 by noClark460 (1 review written)

After sighning up I got home on the thursday sent cancellation on friday they said they never recieved it no mater what I did they bully u to stay I got in contact with offgem and obusman and we at deadlock at minute just a warning read terms and conditions and to be honest don't even try and sighn up had nothing but hell and still going through it… Read Full Review

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★★★★☆

“Shocked at the bad ratings”

Written on: 19/06/2014 by Blevinsex438 (1 review written)

We were previously with EDF Energy and my partner switched to these without my permission. I was not happy but after a few months I have noticed that both our gas and electricity are cheaper. We weren't told about the cancellation fees which I think is a little sneaky and they are seriously over priced but we have no intentions of leaving yet anyway. They also keep sending letters about Smart Meters but we aren't sure if we want those or not… Read Full Review

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★☆☆☆☆

“Stay Away ..unit price much higher than others”

Written on: 29/05/2014 by Johnius (1 review written)

I had a man from them claiming hes checking all the council meters in my area and showed me that im paying a weekly charge for my meter with British gas..he went on for about half and hour about how this company were much cheaper and didn't charge weekly standing charge etc ..and that it was "a no brainer " not to sign up and then i realized he was just a salesman i told him i was happy with my current one and he kept saying he was much cheaper ..i said i needed time to think etc and he said… Read Full Review

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Stilllove's Response to Johnius's Review

Written on: 10/06/2014

The unit price is the cheapest for prepayment compared to the "big six" in almost all areas of the UK. In London it certainly is the cheapest - 14.7 electric 4.7 gas, and 0 standing charge - I don't understand the complaint.

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★☆☆☆☆

“Saved by the Bell”

Written on: 24/05/2014 by Pamelak309 (1 review written)

A gentlemen came to my door step today smartly dressed,utilitia ID guess what he had all the details of council tenants who are on pay-as-you Go and the funny thing he said they are contracted by council that's why he has all the details of tenants along the line, l asked various questions and the body language changed and l said l am not signing anything until l read yo terms and conditions he became angry and l said BYE BYE… Read Full Review

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★★★★☆

“I had no problems with Utilita”

Written on: 03/05/2014 by Sparks264 (1 review written)

I've been with this supplier for about 2 years now, had a little issue with old meters. Now the new ones have been fitted for gas and electric, there great. They supply a wireless digital hand held gadget that gives you all the info you need to know, regarding what tarif you on, and how much you've used each day, so your on track when you need to top up. when putting credit on to my account, it's applied a lot faster now, not like when I had to wait about an hour! Really happy with the… Read Full Review

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★☆☆☆☆

“stay away from them”

Written on: 16/04/2014 by 50Ogle (1 review written)

putting more money on my gas will not be back to them any more… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 20/03/2014 by dnPhillips189 (1 review written)

Originally signed up, then read all these reviews. Cancelled it within the 14 day cooling off period, then followed up with an email after receiving a letter. Well received an letter from my current supplier, saying sorry you are leaving us. Rang them and they say they can't cancel it as it has already gone through. Rang Utilita (yes did get an answer, and he did ring back) but they know nothing about any cancellation. Now complaint made to the ombudsman, as this shouldn't be allowed to… Read Full Review

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★☆☆☆☆

“STEER CLEAR ”

Written on: 17/03/2014 by Finchxm128 (1 review written)

horrible awful company. Steer well clear. Rip off prices, dont charge a daily standing charge but make up for this with stupidly high unit rates. £52 per meter to cancel. appauling!!!… Read Full Review

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Stilllove's Comment

Written on: 10/06/2014

How are the unit rates stupidly high? They are cheaper than the big six.

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