Utilita Electricity Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Stay away! Don't sign up!”

Written on: 15/07/2014 by Jamesholton (1 review written)

Signed up with utilita expecting cheaper rates and better service but I got the exact opposite. Engineer comes round and tells me that I'm on a shared fuse so he is unable to install my smart meters. Find out my neighbours are at work from 8am-6pm so I let utilita know and they say they can't fit it unless they have time off or till they have time off, I say what if it's months before they have time off an they say then you'll have to wait then. I then want to cancel with them and they said… Read Full Review

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★☆☆☆☆

“dont touch with a barge pole very bad news”

Written on: 06/07/2014 by noClark460 (1 review written)

After sighning up I got home on the thursday sent cancellation on friday they said they never recieved it no mater what I did they bully u to stay I got in contact with offgem and obusman and we at deadlock at minute just a warning read terms and conditions and to be honest don't even try and sighn up had nothing but hell and still going through it… Read Full Review

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★★★★☆

“Shocked at the bad ratings”

Written on: 19/06/2014 by Blevinsex438 (1 review written)

We were previously with EDF Energy and my partner switched to these without my permission. I was not happy but after a few months I have noticed that both our gas and electricity are cheaper. We weren't told about the cancellation fees which I think is a little sneaky and they are seriously over priced but we have no intentions of leaving yet anyway. They also keep sending letters about Smart Meters but we aren't sure if we want those or not… Read Full Review

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★☆☆☆☆

“Stay Away ..unit price much higher than others”

Written on: 29/05/2014 by Johnius (1 review written)

I had a man from them claiming hes checking all the council meters in my area and showed me that im paying a weekly charge for my meter with British gas..he went on for about half and hour about how this company were much cheaper and didn't charge weekly standing charge etc ..and that it was "a no brainer " not to sign up and then i realized he was just a salesman i told him i was happy with my current one and he kept saying he was much cheaper ..i said i needed time to think etc and he said… Read Full Review

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Stilllove's Response to Johnius's Review

Written on: 10/06/2014

The unit price is the cheapest for prepayment compared to the "big six" in almost all areas of the UK. In London it certainly is the cheapest - 14.7 electric 4.7 gas, and 0 standing charge - I don't understand the complaint.

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★☆☆☆☆

“Saved by the Bell”

Written on: 24/05/2014 by Pamelak309 (1 review written)

A gentlemen came to my door step today smartly dressed,utilitia ID guess what he had all the details of council tenants who are on pay-as-you Go and the funny thing he said they are contracted by council that's why he has all the details of tenants along the line, l asked various questions and the body language changed and l said l am not signing anything until l read yo terms and conditions he became angry and l said BYE BYE… Read Full Review

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★★★★☆

“I had no problems with Utilita”

Written on: 03/05/2014 by Sparks264 (1 review written)

I've been with this supplier for about 2 years now, had a little issue with old meters. Now the new ones have been fitted for gas and electric, there great. They supply a wireless digital hand held gadget that gives you all the info you need to know, regarding what tarif you on, and how much you've used each day, so your on track when you need to top up. when putting credit on to my account, it's applied a lot faster now, not like when I had to wait about an hour! Really happy with the… Read Full Review

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★☆☆☆☆

“stay away from them”

Written on: 16/04/2014 by 50Ogle (1 review written)

putting more money on my gas will not be back to them any more… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 20/03/2014 by dnPhillips189 (1 review written)

Originally signed up, then read all these reviews. Cancelled it within the 14 day cooling off period, then followed up with an email after receiving a letter. Well received an letter from my current supplier, saying sorry you are leaving us. Rang them and they say they can't cancel it as it has already gone through. Rang Utilita (yes did get an answer, and he did ring back) but they know nothing about any cancellation. Now complaint made to the ombudsman, as this shouldn't be allowed to… Read Full Review

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★☆☆☆☆

“STEER CLEAR ”

Written on: 17/03/2014 by Finchxm128 (1 review written)

horrible awful company. Steer well clear. Rip off prices, dont charge a daily standing charge but make up for this with stupidly high unit rates. £52 per meter to cancel. appauling!!!… Read Full Review

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Stilllove's Comment

Written on: 10/06/2014

How are the unit rates stupidly high? They are cheaper than the big six.

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★★★★☆

“Rejoined Utilita with slight problem but would...”

Written on: 14/03/2014 by uknorth (2 reviews written)

I have been with Utilita and had no problems only sometimes having to input code manually. always been polite and professional to deal with.The old meters were good but I know they have newer meters now mine never cut me off at all. I had to respond with my own honest review. now joined rejoined Utilita and everything went fine but for some reason my gas meter is still showing a stranded charge of 0.2600 spoke to them and been offered new install date Electric meter no charges I would Recommend… Read Full Review

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★☆☆☆☆

“Bad bad bad”

Written on: 28/02/2014 by Bykerfyd (1 review written)

Smart freedom meter , which not only looks cheap and nasty , guess what it doesn't work alarm constantly going off, in fact it's going off right now and there is money on. You can't swap suppliers back without a lot of hassle . In fact I'm on the verge of just roughing it and turning the lot off and buying a generator and bottled gas. It's got to be cheaper £10 a day nothing on and no one in all day ??????? rIp off… Read Full Review

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Harrison28's Response to Bykerfyd's Review

Written on: 05/03/2014

I agree. I too am on the smart meter. I have reported that there is a problem with the smart meter, they told me that if they think there is a problem with the meter, they will charge £100 to come out.
I am paying nearly £30 a week on the gas. I have never paid this amount with any other energy supplier. I am fed up with the alarm keep going off. I will throw it out the window if it carries on.
Tried to change supplier but, said I couldn't because I'm in a contract!!!!!!!.
Would not recommend Utilita to anyone.

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★☆☆☆☆

“DO NOT USE”

Written on: 20/02/2014 by anonymous6478012 (1 review written)

This 'company' is vile. I bet they get numerous amount of phone calls a day with people shouting down the phone asking why thier elec or gas is off even though they state they will not be cut off. Only a select few that work for the customer service department try and bother to help. most of them are rude and vulgar individuals. You get told one thing by one member of staff and something different by another. Training doesnt obviously come into the equation within the company as they dont even… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!”

Written on: 19/02/2014

Worst company there I have put more that 200 on gas in a month biggest ripoff company out there… Read Full Review

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★☆☆☆☆

“Do not switch.”

Written on: 18/02/2014

The only good point about this company is that they provide electricity. Although the company makes a song and dance about not cutting off the electricity or gas at certain hours of the day, this USP compared to the overall service of Utilita is appauling.I spend at least £5 a day on electricity,I generally do not use a vast amount of electricity in one day but since I have switched to Utilita as my electricity supplier something as small as taking a shower costs around £2. After realising… Read Full Review

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★☆☆☆☆

“EVIl EVIl COMPANY STAY AWAY”

Written on: 16/02/2014

as an ex employee of the company it is the worst company I ever worked for. Staff training is limited. Very high turn over of staff. If you decide to use them do not ever agree to DD payments. You will never have any money as they help themselves to your money I used to pass the calls to accounts as I was a CSA and never understood. If a customer was in credit on the account they would still take additional payments.Customers were so angry and lost trust in the company.. We always had… Read Full Review

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★☆☆☆☆

“Disgraceful Company Stay Away”

Written on: 10/02/2014

I was in a £5.98 debt on my not so smart meter, being on a very tight budget at the moment, i topped up £7. The credit didn't automatically go on to the meter so i manually added it. Instead of being £1.02 in credit, i was now in £4 debt. £1.20 to my name, no electric and a baby in need of food i headed for the phone box. Spoke to useless customer services, explained the situation, i asked if there was a service charge or something i have to pay that doesn't show on my meter, with no… Read Full Review

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★☆☆☆☆

“this has got to be the worst thing ive ever done.we...”

Written on: 03/02/2014

this has got to be the worst thing ive ever done.we got tricked into getting this disgusting servive,just been on the phone and guess what,not one bit of use that was.do not go with them,it will be the worst thing you ever do.id rather freeze than go with these horrible people… Read Full Review

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★☆☆☆☆

“Absalutaly disgusting ”

Written on: 20/01/2014 by Claire-2014 (1 review written)

When someone came to my door asking me to change to utilita I thought what a great idea made it sound cheaper than I was already paying and best of all you can top up online ,, knowing exactly how much your topping up as they send you an email. Biggest mistake EVER !!! I'm paying £30/£40 a week electric and the same with the gas that's more than double than I was paying with my old company I feel like I'm constantly topping up and sometimes having to live on the emergency as I'm a single… Read Full Review

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★☆☆☆☆

“absolutely disgraceful needs banned!! DO NOT CHANGE TO...”

Written on: 06/01/2014 by dianescott72 (1 review written)

Absolute disgrace I couldn't moan when I first got it in and when women came to my door it she had great service but now I'm topping up ridiculously amounts of money and it's everyday I have 3 young children and I have a lot more other important bills I am topping up £5 per day on each if not more and when I do top up it takes ages to go on and with me not having a landline I either to go to a local phonebox which takes quite a lot of credit or my mobile when I'm on the phone the service isn't… Read Full Review

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★★★★★

“Fantastic Customer Service!!”

Written on: 10/12/2013 by jcarly65 (1 review written)

One of Utilita's sales agent's came to my door and at first i was a bit nervous, however after speaking to their customer services team i felt completely at ease. They picked up after about 30 seconds and were very polite and helpful with answering my questions. I am now 4 months down the line in having my Smart Meters and i could not possibly go back. … Read Full Review

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