Utilita Electricity Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“total nonsense”

Written on: 05/02/2016 by pdHughes428 (1 review written)

I sat there freezing all night again because my smart meter wouldn't register my top up I have no hot water I rang them yesterday they told me to wait a month to see if it sorted itself out a month before they would do something about it so I'm switching back to the company I was with before which will be done within the next couple of weeks they (cold caller) also told me they were cheaper they are not… Read Full Review

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★☆☆☆☆

“Waste of time don't switch!”

Written on: 07/12/2015 by heidihallas (1 review written)

I had a sales person turn up at my door he came in showed me all the figures etc and yes to begin with it did look good. So I signed, the next few days I looked online to see how much other company's cost and decided it would be better for me to stick with my old company's and pay by direct debit. I emailed utilita to cancel during my cool off period. I heard nothing. So I rang them (still within my cooling off period) they then "cancelled" over the phone. I thought great this is over and… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 05/12/2015 by 423Sanchez (1 review written)

I was sent an engineer this morning one of them looking like he'd fell out of bed from an Xmas party last night.. He had already took off box off my gas meter outside and then he knocked I told him m I'd move my dog which never even barked at him may I add as I moved her he came into my front room saying move that dog !!!!! My dog had come back in in the process of trying to move be my dog from this obnoxious man who clearly has a problem with animals I looked upon my carpet and it was full of… Read Full Review

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★☆☆☆☆

“UTILITA BLOODY RIDICULOUS PRICES ”

Written on: 04/12/2015 by Anth11 (2 reviews written)

been with utilita for few months now was cheap at the beginning now its a bloody joke and thinking of moving elsewhere due to this company suppose to be cheap with smart meters in what a laugh am sick to death of topping up rip off shithole Britain as usual... what a mug we all must be paying over the odds for ripoff electric and gas I don't blame people moving abroad one think out of Britain is good thing… Read Full Review

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★☆☆☆☆

“Do NOT go with this company ”

Written on: 27/03/2015 by Whalen35 (1 review written)

I ve been with them for years but the last month or so when I top up online it dose not credit my meter for days meaning it gos on to emergency costing me a for true this week my top up has not gone on at all can't seem to be able to contact them it just rings out and I am half way into emergency already. I am fuming so I am currently waiting for the new supplier to contact me and get out of that terrible utilita disgusting service… Read Full Review

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Part290861's Comment

Written on: 29/06/2015

I do not understand customers. This lady has been with them for years. She topped up online. The top up process is like topping up a mobile phone on line, same principle. The process is quick and simple. Did she go back online and check that it was accepted and processed correctly? I doubt it. Probably not very computer literate either. Amazing how people love complaining in this country.

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★☆☆☆☆

“erroneous transfer of my gas and electric”

Written on: 18/03/2015 by gavq (1 review written)

I received a phone call from someone from utilita at start of february and even tho i wanted nothing to do with them i asked him to send me some info anyway.So 2 weeks later in the middle of february a letter came through to me which i looked at but didnt do anything about it.I then get a text message saying that i had agreed to use them and that my gas and electic supply would transfer to them from scottish power on march 16th.I contacted them and they said i had agreed over the phone which i… Read Full Review

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★☆☆☆☆

“Total joke !! ”

Written on: 27/02/2015 by LukasGilbert (1 review written)

I'm currently on hold waiting to talk to someone about the fact that my gas hasn't automatically topped up,and I have been cut off supply !! I've been on hold over 30 minutes ! I've got a poorly 9 month old baby covered in vomit who needs a bath, and I've got to try and fill it up from the kettle !! Every time I top up my gas I have to manually put the numbers in myself !! That's fine you say...... But on this occasion no code has been sent to my mobile so I can't input them ! I now top up over… Read Full Review

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★★☆☆☆

“very unhappy”

Written on: 26/02/2015 by misskeira (1 review written)

This energy company is the worst interms of cost. very very very expensive I just couldn't believe how much I was paying. its disgusting how they pull u into it claiming its cheaper....believe me its not . I have decided to leave them despite the charge tht will need to pay them for cancelling before 12mnths as agreed on the contract. I waiting for new supplier I just cnt wait to end with them.....there meters r smart for sure.easy top up ...but price is worst… Read Full Review

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★☆☆☆☆

“Never never switch to Utilita”

Written on: 21/02/2015 by RudyLee452 (1 review written)

This is the worst energy company ever Salesman rip you off on the door telling you lies very very expensive and then you can never get through on the phones to complain Total waste of time and money There a joke !!!!!… Read Full Review

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★☆☆☆☆

“how bad this company is!!!”

Written on: 17/02/2015 by shirleyexall65 (1 review written)

Ive been with this company utilita who provide my gas and electricity for around two years .I have had nothing but hassle since the smart cards were introduced. Its got to a point that every week i top up my gas card i have to make a very expensive phone call to them to sort out the meter IE not topping up or needing even more money befor it turns back on the list of problems are endless. even this afternoon ive come home after topping up my gas card to more than what i owe emergency credit as… Read Full Review

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★☆☆☆☆

“Customer services are terrible”

Written on: 14/02/2015 by Emilio1945 (1 review written)

My gas and electric costing an absolute fortune with them, friends with other companies pay much less than I seem to be, I'm scared to use my gas because it uses approx £1.50 every hour. The electric isn't as bad but still costs loads. The customer services are some of the worst I have come across. It took 10 mins of automated button pressing to speak to someone, who then hung up on me. Then I emailed them on the 3rd January about a replacement smart meter as mine is broken and it took 1… Read Full Review

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★☆☆☆☆

“I signed up to utilita In March2014 a man came doing...”

Written on: 12/02/2015 by 141Banks (1 review written)

I signed up to utilita In March2014 a man came doing door 2 door made out you didn't have to pay standing charges for the meters what a load of rubbish he was spouting.when u try phone them it takes forever for them to answer.iv never spent so much money in my meters since I went with utilita .I'm so glad I'm changing back to my old company e-on.utilita are absolutely rip-off merchants… Read Full Review

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★☆☆☆☆

“Not Happy”

Written on: 29/01/2015 by Darro911 (1 review written)

The worst thing I ever did was to sign up to Utilita, they put their prices up after being with them for 2 months, the automatic top ups and text top ups have never worked for us, but the worst thing is the so called "Freedom unit". We where promised a state of the art machine that could save us energy, instead we got a prehistoric box with an alarm that never stops going off, it goes off at 8 o'clock in the morning and will not stop until we get out of bed and stop it, and in 5 minutes time it… Read Full Review

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★☆☆☆☆

“Carnt believe this company can rip you of this bad”

Written on: 24/01/2015 by Whiteqm300 (1 review written)

Signed up to utilla. Cause they said they were cheapest around. How wrong my electric has doubled and my gas as gone from 70 pound a month with eon to 140 a month with utilla Stay away from them.Worst company ever… Read Full Review

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Kerry.cummings.79's Comment

Written on: 25/01/2015

wow
iv recently signed up and am due for smart meter to be installed but ive heard so many bad things that you have a 108quid fee to get out the contract and that when they install smart meters they increase the cost to pay for the meter and much more, i want out asap!!!

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★☆☆☆☆

“disguting utilita gas smart meter and communication box”

Written on: 16/01/2015 by ihateutilita (1 review written)

i moved into a new home provided by utilita with smart meters. Electric is fine but the gas does not update any credits and i have to wait get this 8 weeks for an engineer to come out and fix the communications box or the meter. I have been told if the gas stops working they can then class this as an emergency appointment and i have to stay of work. Why cant they fix the problem now. They also mixed my acount up wih previous tenant who owed money and when i top up it takes debt of my credi… Read Full Review

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★☆☆☆☆

“do not use ”

Written on: 14/01/2015 by mlMcCann222 (1 review written)

do not switch to this company I have and they are stealing money from me I put in the emergency for the electricity which is £7 on the day of the smart meter install I must of used about £1 and now they are charging me for the full £7, 95% of which I did not use they will rip you off every chance they got and they are doing the same with the gas i'm not sure about the figures for the gas but they are stealing from me on the gas to, do not use this company… Read Full Review

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Allcowboysshouldbeshot's Comment

Written on: 16/01/2015

I am another customer and i completley feel your pain i topped up online and never got the electric i paid for when after endless attepts of calling them i finaly got thru they say i havent made that payment at all nightmare and i think they fiddle with the smart meters cos electric goes really fast

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★★☆☆☆

“Unreasonable task to perform”

Written on: 12/01/2015 by Vargas173 (1 review written)

My Mother who is 86 switched to Utilita Energy a few months ago. They installed a smart meter that is located where there is no radio signal. They have since fitted a larger aerial, still no radio signal. So she as to put the numbers in manually and then force the meter to update, easy you think! Well the time before last the code contained 60 numbers. Utilita Energy are Total rubbish!!! Yes they are very polite on the phone but no help. So you are faced with what is an unreasonable task to… Read Full Review

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★★★★☆

“he can fit my meter anytime!!”

Written on: 11/01/2015 by katie_cairnes85 (1 review written)

spoke to an advisor samir gor he was something else got my gas back on in seconds & was in no rush and asked if i'd needed help with anything else!! The fact that the gentleman had a 5star* voice wished me a lovely day had definitely done the trick, advise anyone to ask for him when calling utilita customer service love u Utilita - Katie XXX… Read Full Review

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★☆☆☆☆

“Don't Do It!!!!”

Written on: 01/01/2015 by P.Wooten (2 reviews written)

I had the misfortune of moving into a home supplied by Utilita. The very first time I had to use their "smart pre-paid card system", the systems breaks down. Gas isn't working, which results in no heat, no hot food, etc.... Did I mention that happened on the evening of Dec 31st. I've been calling their emergency lines for almost 24 hrs now. Each time I'm met with the same automated nonsense and the eventual disconnection. No humans to be found as I sit in a cold, cold, and very cold home. I've… Read Full Review

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★☆☆☆☆

“ABSOLUTELY THE WORST!!!”

Written on: 08/12/2014 by Humphreylf24 (1 review written)

Awful awful awful company. The little box is ridiculously complicated to use. If you run out of gas, best believe you'll be spending the rest of your night figuring out how to get it back on, EVERY SINGLE TIME. I feel so, so sorry for any elderly people having to use this system. Why on earth our landlord has chosen this is beyond me. An absolute joke!!… Read Full Review

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