Utilita Electricity Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Not Happy”

Written on: 29/01/2015 by Darro911 (1 review written)

The worst thing I ever did was to sign up to Utilita, they put their prices up after being with them for 2 months, the automatic top ups and text top ups have never worked for us, but the worst thing is the so called "Freedom unit". We where promised a state of the art machine that could save us energy, instead we got a prehistoric box with an alarm that never stops going off, it goes off at 8 o'clock in the morning and will not stop until we get out of bed and stop it, and in 5 minutes time it… Read Full Review

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★☆☆☆☆

“Carnt believe this company can rip you of this bad”

Written on: 24/01/2015 by Whiteqm300 (1 review written)

Signed up to utilla. Cause they said they were cheapest around. How wrong my electric has doubled and my gas as gone from 70 pound a month with eon to 140 a month with utilla Stay away from them.Worst company ever… Read Full Review

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Kerry.cummings.79's Comment

Written on: 25/01/2015

wow
iv recently signed up and am due for smart meter to be installed but ive heard so many bad things that you have a 108quid fee to get out the contract and that when they install smart meters they increase the cost to pay for the meter and much more, i want out asap!!!

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★☆☆☆☆

“disguting utilita gas smart meter and communication box”

Written on: 16/01/2015 by ihateutilita (1 review written)

i moved into a new home provided by utilita with smart meters. Electric is fine but the gas does not update any credits and i have to wait get this 8 weeks for an engineer to come out and fix the communications box or the meter. I have been told if the gas stops working they can then class this as an emergency appointment and i have to stay of work. Why cant they fix the problem now. They also mixed my acount up wih previous tenant who owed money and when i top up it takes debt of my credi… Read Full Review

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★☆☆☆☆

“do not use ”

Written on: 14/01/2015 by mlMcCann222 (1 review written)

do not switch to this company I have and they are stealing money from me I put in the emergency for the electricity which is £7 on the day of the smart meter install I must of used about £1 and now they are charging me for the full £7, 95% of which I did not use they will rip you off every chance they got and they are doing the same with the gas i'm not sure about the figures for the gas but they are stealing from me on the gas to, do not use this company… Read Full Review

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Allcowboysshouldbeshot's Comment

Written on: 16/01/2015

I am another customer and i completley feel your pain i topped up online and never got the electric i paid for when after endless attepts of calling them i finaly got thru they say i havent made that payment at all nightmare and i think they fiddle with the smart meters cos electric goes really fast

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★★☆☆☆

“Unreasonable task to perform”

Written on: 12/01/2015 by Vargas173 (1 review written)

My Mother who is 86 switched to Utilita Energy a few months ago. They installed a smart meter that is located where there is no radio signal. They have since fitted a larger aerial, still no radio signal. So she as to put the numbers in manually and then force the meter to update, easy you think! Well the time before last the code contained 60 numbers. Utilita Energy are Total rubbish!!! Yes they are very polite on the phone but no help. So you are faced with what is an unreasonable task to… Read Full Review

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★★★★☆

“he can fit my meter anytime!!”

Written on: 11/01/2015 by katie_cairnes85 (1 review written)

spoke to an advisor samir gor he was something else got my gas back on in seconds & was in no rush and asked if i'd needed help with anything else!! The fact that the gentleman had a 5star* voice wished me a lovely day had definitely done the trick, advise anyone to ask for him when calling utilita customer service love u Utilita - Katie XXX… Read Full Review

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★☆☆☆☆

“Don't Do It!!!!”

Written on: 01/01/2015 by P.Wooten (2 reviews written)

I had the misfortune of moving into a home supplied by Utilita. The very first time I had to use their "smart pre-paid card system", the systems breaks down. Gas isn't working, which results in no heat, no hot food, etc.... Did I mention that happened on the evening of Dec 31st. I've been calling their emergency lines for almost 24 hrs now. Each time I'm met with the same automated nonsense and the eventual disconnection. No humans to be found as I sit in a cold, cold, and very cold home. I've… Read Full Review

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★☆☆☆☆

“ABSOLUTELY THE WORST!!!”

Written on: 08/12/2014 by Humphreylf24 (1 review written)

Awful awful awful company. The little box is ridiculously complicated to use. If you run out of gas, best believe you'll be spending the rest of your night figuring out how to get it back on, EVERY SINGLE TIME. I feel so, so sorry for any elderly people having to use this system. Why on earth our landlord has chosen this is beyond me. An absolute joke!!… Read Full Review

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★☆☆☆☆

“Stop these salesmen”

Written on: 03/12/2014 by Pattersonyr367 (1 review written)

Told they where from the council organising my new meters Not mentioned anything about I was switch energy supplier or how much I would be paying Ends up I have switched and its more expensive than my last supplier . Now they want me to pay cancelation charge These people should be stopped from signing people up … Read Full Review

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★☆☆☆☆

“Worst Ever without doubt.”

Written on: 28/11/2014 by DennisSlaughter60 (1 review written)

DO NOT UNDER ANY CIRCUMSTANCES LET THESE SUPPLY YOUR ENERGY !!!! We recently purchased a property and had utilita install smart meters for both gas and electricity. The electricity worked fine but the gas meter was faulted and they would not accept this. They even had the nerve to as ME to pay for an engineer from a private company to check the meter and send them a copy of the report, (which I would have paid for !), I told them where to stick their meters and went back to British Gas… Read Full Review

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★★★★★

“Utilita Smart Metering”

Written on: 24/11/2014 by Voltmeister (1 review written)

I have been with a lot of suppliers over the years, Most of them are completely unhelpful and expensive, My gas meter was chargimg me 30p daily even though credit was at 0 pence, I phoned the company I was with and they failed to help me, If I put £5 on the meter it was giving me £2 credit, Freezing winters n one cares, Got Utilita smart meters installed new gas and elec meters, As I live upstairs always know how much I have in credit, Gas is now on and no stnding charge, Also got £12… Read Full Review

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★☆☆☆☆

“Rip off's ”

Written on: 28/10/2014 by ssO'Sullivan291 (1 review written)

Fuming just got it in yesterday at 12 and 5£ been used already didn't even beep to let me know there was only 1£ left don't know how to put emergency on I can't afford this I have a baby to pay for i use to use 5£ every 4 days but now every 2 -.-'… Read Full Review

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★☆☆☆☆

“no discout for pension credit ”

Written on: 05/10/2014 by Zacheryk138 (1 review written)

This company does not belong to the warm home discount scheme so pensioners on pension credit receive NO DISCOUNTS. ALL PENSIONERS STEER CLear. … Read Full Review

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★★★★★

“brilliant company love them”

Written on: 24/09/2014 by darkbluerose (2 reviews written)

this company is brilliant. their rates are cheap and they have great customer service. i cant say anything bad about them they truely are a fantastic company to be with… Read Full Review

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★☆☆☆☆

“utilita twot ”

Written on: 23/09/2014

Paying upto 58 to 60 or more a month with this scabby company upto blady discusting. Old company upto 45 nice… Read Full Review

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★☆☆☆☆

“Didn't have enough time to opt out”

Written on: 14/09/2014 by roberooni (1 review written)

I was called on Aug 8th by a company affiliated to Uswitch telling me I could save money. By 10th August Utilita called me themselves to say stuff was being put in the post and I would have 2 weeks to decide. I recieved a letter on 5th September dated 28th August on saying welcome to Utilita. Nothing else. Went on website to read a number of dissatisfied customers so I called them about cancelling. They refused unless I paid a £52 cancellation fee saying the 2 week cancellation time has… Read Full Review

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★★★★☆

“No problems here...”

Written on: 31/08/2014 by Erica81 (1 review written)

Been with them for several months now and never had any problems. It's great that we don't have to mess about going to the shop to top up as we can do it online. In terms of price - we haven't really noticed any difference but to be fair, I only really wanted Utilita for the Smart meters and the ability to top up without leaving the house. It would be great if they made a smart phone app to top up… Read Full Review

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★☆☆☆☆

“do not use these suppliers they take your eyeballs out”

Written on: 15/08/2014

Far too expensive total rip offs dont consider using them im using twice as much as i was with my previous supplier… Read Full Review

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Sammy.white00's Comment

Written on: 23/09/2014

Same here flickin rip of i was paying upto 40 a month with my old gas company now im using 58 to 60 a month its just a ripp they c us coming

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★☆☆☆☆

“Stay away! Don't sign up!”

Written on: 15/07/2014 by Jamesholton (1 review written)

Signed up with utilita expecting cheaper rates and better service but I got the exact opposite. Engineer comes round and tells me that I'm on a shared fuse so he is unable to install my smart meters. Find out my neighbours are at work from 8am-6pm so I let utilita know and they say they can't fit it unless they have time off or till they have time off, I say what if it's months before they have time off an they say then you'll have to wait then. I then want to cancel with them and they said… Read Full Review

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★☆☆☆☆

“dont touch with a barge pole very bad news”

Written on: 06/07/2014 by noClark460 (1 review written)

After sighning up I got home on the thursday sent cancellation on friday they said they never recieved it no mater what I did they bully u to stay I got in contact with offgem and obusman and we at deadlock at minute just a warning read terms and conditions and to be honest don't even try and sighn up had nothing but hell and still going through it… Read Full Review

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