Utilita Electricity Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★★★★★

“brilliant company love them”

Written on: 24/09/2014 by darkbluerose (2 reviews written)

this company is brilliant. their rates are cheap and they have great customer service. i cant say anything bad about them they truely are a fantastic company to be with… Read Full Review

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★☆☆☆☆

“utilita twot ”

Written on: 23/09/2014

Paying upto 58 to 60 or more a month with this scabby company upto blady discusting. Old company upto 45 nice… Read Full Review

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★☆☆☆☆

“Didn't have enough time to opt out”

Written on: 14/09/2014 by roberooni (1 review written)

I was called on Aug 8th by a company affiliated to Uswitch telling me I could save money. By 10th August Utilita called me themselves to say stuff was being put in the post and I would have 2 weeks to decide. I recieved a letter on 5th September dated 28th August on saying welcome to Utilita. Nothing else. Went on website to read a number of dissatisfied customers so I called them about cancelling. They refused unless I paid a £52 cancellation fee saying the 2 week cancellation time has… Read Full Review

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★★★★☆

“No problems here...”

Written on: 31/08/2014 by Erica81 (1 review written)

Been with them for several months now and never had any problems. It's great that we don't have to mess about going to the shop to top up as we can do it online. In terms of price - we haven't really noticed any difference but to be fair, I only really wanted Utilita for the Smart meters and the ability to top up without leaving the house. It would be great if they made a smart phone app to top up… Read Full Review

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★☆☆☆☆

“do not use these suppliers they take your eyeballs out”

Written on: 15/08/2014

Far too expensive total rip offs dont consider using them im using twice as much as i was with my previous supplier… Read Full Review

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Sammy.white00's Comment

Written on: 23/09/2014

Same here flickin rip of i was paying upto 40 a month with my old gas company now im using 58 to 60 a month its just a ripp they c us coming

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★☆☆☆☆

“Stay away! Don't sign up!”

Written on: 15/07/2014 by Jamesholton (1 review written)

Signed up with utilita expecting cheaper rates and better service but I got the exact opposite. Engineer comes round and tells me that I'm on a shared fuse so he is unable to install my smart meters. Find out my neighbours are at work from 8am-6pm so I let utilita know and they say they can't fit it unless they have time off or till they have time off, I say what if it's months before they have time off an they say then you'll have to wait then. I then want to cancel with them and they said… Read Full Review

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★☆☆☆☆

“dont touch with a barge pole very bad news”

Written on: 06/07/2014 by noClark460 (1 review written)

After sighning up I got home on the thursday sent cancellation on friday they said they never recieved it no mater what I did they bully u to stay I got in contact with offgem and obusman and we at deadlock at minute just a warning read terms and conditions and to be honest don't even try and sighn up had nothing but hell and still going through it… Read Full Review

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★★★★☆

“Shocked at the bad ratings”

Written on: 19/06/2014 by Blevinsex438 (1 review written)

We were previously with EDF Energy and my partner switched to these without my permission. I was not happy but after a few months I have noticed that both our gas and electricity are cheaper. We weren't told about the cancellation fees which I think is a little sneaky and they are seriously over priced but we have no intentions of leaving yet anyway. They also keep sending letters about Smart Meters but we aren't sure if we want those or not… Read Full Review

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★☆☆☆☆

“Stay Away ..unit price much higher than others”

Written on: 29/05/2014 by Johnius (1 review written)

I had a man from them claiming hes checking all the council meters in my area and showed me that im paying a weekly charge for my meter with British gas..he went on for about half and hour about how this company were much cheaper and didn't charge weekly standing charge etc ..and that it was "a no brainer " not to sign up and then i realized he was just a salesman i told him i was happy with my current one and he kept saying he was much cheaper ..i said i needed time to think etc and he said… Read Full Review

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Stilllove's Response to Johnius's Review

Written on: 10/06/2014

The unit price is the cheapest for prepayment compared to the "big six" in almost all areas of the UK. In London it certainly is the cheapest - 14.7 electric 4.7 gas, and 0 standing charge - I don't understand the complaint.

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★☆☆☆☆

“Saved by the Bell”

Written on: 24/05/2014 by Pamelak309 (1 review written)

A gentlemen came to my door step today smartly dressed,utilitia ID guess what he had all the details of council tenants who are on pay-as-you Go and the funny thing he said they are contracted by council that's why he has all the details of tenants along the line, l asked various questions and the body language changed and l said l am not signing anything until l read yo terms and conditions he became angry and l said BYE BYE… Read Full Review

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★★★★☆

“I had no problems with Utilita”

Written on: 03/05/2014 by Sparks264 (1 review written)

I've been with this supplier for about 2 years now, had a little issue with old meters. Now the new ones have been fitted for gas and electric, there great. They supply a wireless digital hand held gadget that gives you all the info you need to know, regarding what tarif you on, and how much you've used each day, so your on track when you need to top up. when putting credit on to my account, it's applied a lot faster now, not like when I had to wait about an hour! Really happy with the… Read Full Review

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★☆☆☆☆

“stay away from them”

Written on: 16/04/2014 by 50Ogle (1 review written)

putting more money on my gas will not be back to them any more… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 20/03/2014 by dnPhillips189 (1 review written)

Originally signed up, then read all these reviews. Cancelled it within the 14 day cooling off period, then followed up with an email after receiving a letter. Well received an letter from my current supplier, saying sorry you are leaving us. Rang them and they say they can't cancel it as it has already gone through. Rang Utilita (yes did get an answer, and he did ring back) but they know nothing about any cancellation. Now complaint made to the ombudsman, as this shouldn't be allowed to… Read Full Review

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★☆☆☆☆

“STEER CLEAR ”

Written on: 17/03/2014 by Finchxm128 (1 review written)

horrible awful company. Steer well clear. Rip off prices, dont charge a daily standing charge but make up for this with stupidly high unit rates. £52 per meter to cancel. appauling!!!… Read Full Review

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Stilllove's Comment

Written on: 10/06/2014

How are the unit rates stupidly high? They are cheaper than the big six.

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★★★★☆

“Rejoined Utilita with slight problem but would...”

Written on: 14/03/2014 by uknorth (2 reviews written)

I have been with Utilita and had no problems only sometimes having to input code manually. always been polite and professional to deal with.The old meters were good but I know they have newer meters now mine never cut me off at all. I had to respond with my own honest review. now joined rejoined Utilita and everything went fine but for some reason my gas meter is still showing a stranded charge of 0.2600 spoke to them and been offered new install date Electric meter no charges I would Recommend… Read Full Review

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★☆☆☆☆

“Bad bad bad”

Written on: 28/02/2014 by Bykerfyd (1 review written)

Smart freedom meter , which not only looks cheap and nasty , guess what it doesn't work alarm constantly going off, in fact it's going off right now and there is money on. You can't swap suppliers back without a lot of hassle . In fact I'm on the verge of just roughing it and turning the lot off and buying a generator and bottled gas. It's got to be cheaper £10 a day nothing on and no one in all day ??????? rIp off… Read Full Review

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Harrison28's Response to Bykerfyd's Review

Written on: 05/03/2014

I agree. I too am on the smart meter. I have reported that there is a problem with the smart meter, they told me that if they think there is a problem with the meter, they will charge £100 to come out.
I am paying nearly £30 a week on the gas. I have never paid this amount with any other energy supplier. I am fed up with the alarm keep going off. I will throw it out the window if it carries on.
Tried to change supplier but, said I couldn't because I'm in a contract!!!!!!!.
Would not recommend Utilita to anyone.

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★☆☆☆☆

“DO NOT USE”

Written on: 20/02/2014 by anonymous6478012 (1 review written)

This 'company' is vile. I bet they get numerous amount of phone calls a day with people shouting down the phone asking why thier elec or gas is off even though they state they will not be cut off. Only a select few that work for the customer service department try and bother to help. most of them are rude and vulgar individuals. You get told one thing by one member of staff and something different by another. Training doesnt obviously come into the equation within the company as they dont even… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!”

Written on: 19/02/2014

Worst company there I have put more that 200 on gas in a month biggest ripoff company out there… Read Full Review

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★☆☆☆☆

“Do not switch.”

Written on: 18/02/2014

The only good point about this company is that they provide electricity. Although the company makes a song and dance about not cutting off the electricity or gas at certain hours of the day, this USP compared to the overall service of Utilita is appauling.I spend at least £5 a day on electricity,I generally do not use a vast amount of electricity in one day but since I have switched to Utilita as my electricity supplier something as small as taking a shower costs around £2. After realising… Read Full Review

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★☆☆☆☆

“EVIl EVIl COMPANY STAY AWAY”

Written on: 16/02/2014

as an ex employee of the company it is the worst company I ever worked for. Staff training is limited. Very high turn over of staff. If you decide to use them do not ever agree to DD payments. You will never have any money as they help themselves to your money I used to pass the calls to accounts as I was a CSA and never understood. If a customer was in credit on the account they would still take additional payments.Customers were so angry and lost trust in the company.. We always had… Read Full Review

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