Ecotricity www.ecotricity.co.uk Reviews

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★★★★☆
3.6 / 5
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Ecotricity www.ecotricity.co.uk

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Latest Reviews

★★★★★

“great service”

Written on: 24/08/2014 by O'Reilly484 (1 review written)

I switched to ecotricity from British gas, there customer service has been great with calls being answered immediately. I also used their twitter support who where friendly and efficient. I can't complain about anything to do with ecotricity but do which they had some services the bigger companies have such as being able to top up pay as you go metres from home. There prices I found to also be the cheapest around making them a great company to use and worth switching to… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 02/07/2014 by JacquelineWilkinson (1 review written)

the worst company ever. i just move in to new flat and ask tchem to send me a new gas card. it tooks them over two weeks to send a new one. they took me off the gas for this time. every second day i give them another call and card alwas been on the way. most of the time they were suprissed they supply gas to my property. Rubish. stay away. you have to spell every single word to them if you speak to o fast they can put details to computer… Read Full Review

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★★☆☆☆

“Realms of fantasy or Ecotricity estimated bills”

Written on: 17/06/2014 by Robles155 (1 review written)

Ecotricity's billing system is apparently hard-wired to estimate your usage based on prior consumption at your property. So bad luck if you're a single person living in a property last occupied by a large family who stayed home all day, or you're just making the effort to use less electricity for the sake of the planet or your wallet; Ecotricity will just keep billing you the same. That's likely to be at least twice what you owe but probably a bit on top of that for good measure. So not so… Read Full Review

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★★★★★

“Best customer service!”

Written on: 25/04/2014 by McCormack487 (1 review written)

Having been an ecotrocity customer for a few years and had nothing but amazing service, I recently moved house and expected to have a hassle to change back supply to ecotrocity at my new property. However the people at ecotrocity were all so helpful and informative and made the whole process pain free! Such a uniquely wonderful company. And now cheaper than other suppliers too!… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 22/04/2014 by fortonbear (1 review written)

I initially thought my switch was going to be a disappointment - there was a delay in dealing with my query. However, the response came back apologising for the delay, advising how busy they were with all the new customers joining them & that not only had they introduced a temporary out of hours service for their prepayament customers, they were shortly hoping to offer longer opening hours to all of their customers, to ensure quicker response times & availability outside of usual office hours… Read Full Review

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★☆☆☆☆

“Customer service.....what customrr service?”

Written on: 23/02/2014 by Sammy1605 (1 review written)

I had everything sorted for a switch. I followed all the instructions I was given and for some reason ended up with no electric supply. Ok just a simple case of giving them a call right? Wrong! They obviously only deem emergency's to happen Monday to Friday 9 till 5. Had no emergency number or contact details and could do nothing. Happened in the morning too so a long sunday with no power, no use cooker to feed my child. No supply to my boiler to keep us warm. Food in fridge and freezer ruined… Read Full Review

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★★☆☆☆

“changed from scottish power”

Written on: 11/01/2014 by s..temp (1 review written)

I can only say that there customer service is non existent at weekends because I am on a key meter I have to top up with a key unfortunately when I first topped up my key I forgot to register key first I topped up put in meter and it didn't work I had no electric with a toddler there was nothing I could do I rang Scottish power and they was incredibly helpful I managed to top up again with them I wish they had a number to phone at weekends… Read Full Review

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★★☆☆☆

“in the dark ages re a modern customers expectations ”

Written on: 05/12/2013 by hostelgirl (3 reviews written)

I switched to this provider, Ecotricity electricity and Gasfrom Atlantic earlier this year and so far have not had a great experience. I swapped because i wanted a more environmentally friendly choice and customer service where you are not constantly sales pitched services at every opportunity. Yes it has been an eco friendly choice and the prices are not dissimilar to what i was paying before. I have been greatly disappointed with the customer service side of things though. The first main… Read Full Review

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★★★★★

“Just switched, impressed so far”

Written on: 04/12/2013

Just switched to ecotricity after deciding to switch suppliers. Not the cheapest out there, but no more expensive than previous supplier. I am all in favour of green energy, and can't fault their customer service and helpfulness. very pleasant to speak to a person over the phone instead of an auotmated machine or foreign call centre. Will be with them forever now, but should hopefully cut my bills when I get solar panels next year :-)… Read Full Review

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★★★★★

“Green, great service and cheaper than major supliers”

Written on: 11/11/2013 by Dorota80 (1 review written)

I've been using ecotricity's energy for a number of years and recently switched to their green gas as well. I am really happy with their service, price and simple tarif descriptions. I would defintely recommend them to a friend… Read Full Review

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★★★☆☆

“bill”

Written on: 14/03/2013

Paid by phone and when bank statement arrived on a friday the money had been taken out twice on the same day. Had to wait till monday before I could phone and complain. Good job I wasnt overdrawn!!… Read Full Review

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★★★★★

“Very happy with the service”

Written on: 28/04/2012 by revvie (2 reviews written)

I switched to Ecotricity two years ago as I liked the concept of supporting new renewable energy directly with a company that is taking action. Their customer service has been excellent, no issues with billing and the switch went smoothly from my previous supplier. I am happy to recommend Ecotricity as they are reasonably priced and you can actually talk to someone easily if you do have an issue… Read Full Review

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★★★★★

“Ethical company with great customer service”

Written on: 16/07/2011 by Tree23 (1 review written)

They don't offer the cheapest tarrif available, but they invest their profits back into developing new sources of renewable energy and increase the proportion of their energy supplied renewable sources year on year. They send you annual progress reports, so you can see where your money has been spent. Their customer service seems to be pretty good as well. They recently wrote to me to inform me they were reducing my bills, because I'd built up credit on my account. All in all, I feel good… Read Full Review

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★★★★★

“OK, Ecotricity are not the cheapest out there, but...”

Written on: 24/05/2011

OK, Ecotricity are not the cheapest out there, but they are by no means the most expensive, and you get what you pay for. First off, they have a fantastic customer service. Things do go wrong, particularly (unfortunately) in the energy sector, but my God these guys are superb at getting things sorted, and fast.
Lastly, their profits go to pay for producing more sources of renewable energy, not for fat cat shareholder payouts like with those big boys out there. Ecotricity now sell gas thast… Read Full Review

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★★★★★

“Fantastic - Although I am moving away from Ecotricity,...”

Written on: 19/05/2011

Fantastic - Although I am moving away from Ecotricity, it is only due to the meter that I am on and they cannot support the flexi heat tariff. This was not informed to me when I signed up, so over the past 2 years I paid more than I should have. When the error was noticed they were so helpful and friendly. They even refunded us without any questions. I could not fault their customer support - the best I have ever received. I am sad to leave the company as I agree with their values. They are… Read Full Review

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★☆☆☆☆

“Awful experience. They sent random bills with...”

Written on: 06/04/2011

Awful experience. They sent random bills with different time periods and tariffs. Impossible to work out what I was supposed to pay. Some days they sent two different bills on the same day. Towards the end they sent several bills with the same total but for different time periods and tariffs. They couldn't seem to see that the exact same amount (to the pence) was too much of a coincidence to be correct.
The bills were much too complicated to work out what was going on.
Couldn't wait to go… Read Full Review

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★☆☆☆☆

“I found ecotricity to be expensive but didn't mind as...”

Written on: 13/01/2011

I found ecotricity to be expensive but didn't mind as I approve of their ethos to promote 'green'energy. However, they really badly messd up my bills amd overcharged me by £200+ overall in a year. I have been unable to get this back. They are hopeless with meter readings and simply cannot grasp the fact that meter readings are 5 not 4 digits! This is why their bills are all over the place. Keep you eye on the estimated readings too!
Have now switched to a much cheaper supplier sadly… Read Full Review

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★★★★☆

“Generally fine, as they undercut British Gas, but they...”

Written on: 26/10/2010

Generally fine, as they undercut British Gas, but they are a bit inept in terms of customer services. I managed to sign up to them without noticing, I had to give them my direct debit information three times and my meter reading twice. The call centre staff all know what they're doing, but sound hungover at best.

Good company, but lazy service… Read Full Review

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Lesley Churchill Birch's Comment

Written on: 03/12/2010

I have also had electricity with Ecotricity for over 4 years but I have nothing but praise for them. They are efficient without making you feel you are unimportant. I have never had problems with setting up direct debits or anything. Maybe the previous critic was just unlucky. I have in fact just switched my gas over to them too.
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<br/>It should be remembered that they are the ONLY British 'Green Energy' company who put back 100% of their profit into building more renewable plants and have just had permission for a solar energy plant granted. Roughly 4% of the other 'green' companies put money into building new plant which is essential if we are to tackle our problems.

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Lesley Churchill Birch's Comment

Written on: 03/12/2010

See my review

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★★★★★

“I love this concept. You get energy and you help the...”

Written on: 04/10/2008

I love this concept. You get energy and you help the UK increase renewable energy resources. Ecotricity makes me happy… Read Full Review

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Lesley Churchill Birch's Comment

Written on: 03/12/2010

I found this review very helpful because...Ecotricity makes me happy too

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★★★★☆

“I love Ecotricity. I think it is very good that your...”

Written on: 21/07/2008

I love Ecotricity. I think it is very good that your bill does not go straight into the chairman's pocket well it does but he uses it to build new wind turbines and wind farms.
Their tariff matched any other price from a UK supplier I have been quoted… Read Full Review

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Lesley Churchill Birch's Comment

Written on: 03/12/2010

I found this review very helpful because... I just wrote a review myself although it doesnt seem to have shown yet. Ecotricity are pumping all their profits back into renewables.

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