EDF Energy Gas Reviews
Latest Reviews
★☆☆☆☆
“Total lack of any common sense with this lot”
Written on: 21/03/2013
I changed supplier in October last year and they made such a mess of the gas account after i sent them a final reading. Tried to charge me about an extra 90 quid. Eventually got that sorted but now they say i owe them money. The property they were supplying gas to i sold in January which makes it even more amusing. Please if you want to keep your sanity avoid using this lot , unless you like being put on hold for one hour and 8 minutes, Yes i kid you not. (read more)
★★☆☆☆
“If you do not use a lot of gas or electricity consider...”
Written on: 15/03/2013
If you do not use a lot of gas or electricity consider a company which does not charge standing charges because you end up paying much more for that than for what you really use. (read more)
Gabriel1234's Comment
Written on: 02/05/2013
You end up paying 'more' for whatever with EDF!
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★☆☆☆☆
“Customer service well below poor!!!”
Written on: 15/03/2013
Avoid EDF like the plague, customer service is terrible!!! (read more)
Gabriel1234's Comment
Written on: 02/05/2013
Apparently they do not Train in 'Customer Service' only in Selling the Blue Promise....This is in making you feel Blue and making you so angry the air will be blue around you!
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★☆☆☆☆
“absolutly discraceful”
Written on: 17/01/2013
i have been with edf just 2 months in that space of time they have taken over the wrong house, due to an error of EDf energy agent, and then i was messed about with regards to trying to actually have EDF energy supply the correct house (mine!!!). I used up £15 in les than 2 days, due to them messing up my tarrif, i have honestly never ever in my time of having gas companys supply gas to me been messed about so so much, the call center agents WILL tell you what ever you want to hear :/...... (read more)
Gabriel1234's Comment
Written on: 02/05/2013
We all learn by our mistakes and lets face it EDF are one major mistake for everyone..
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★☆☆☆☆
“EDF changed pricying policy to force customers to pay more”
Written on: 23/08/2012 by peterfeng9389
Have been with EDF Engergy for years. Just got new bill showing I need to pay two standing charges because I have 2 meters in house. Have two meters for year which is a fact known to EDF in the begining. They changed their pricing policy starting to charge customer daiyly standing charge. After complaining, they agreed to waive one charge and send electrician to remove one meter. After waiting for months, now they said I will have to get private electrician to it. Their electrician... (read more)
Gabriel1234's Response to peterfeng9389's Review
Written on: 02/05/2013
Change your supplier and get a legitimate company to provide a service...
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★☆☆☆☆
“Awful customer service.”
Written on: 22/08/2012 by Spartacus11111
They do not answer the telephone unless you are prepared to 45 minutes. They ignore complaints & emails. They are simply awful. Please avoid. (read more)
★☆☆☆☆
“Sadly, all the problems reported by others are real. ...”
Written on: 02/08/2012 by AnnoyedByTheirTrickery (1 review written)
I switched around eighteen months ago to a 'pay by Direct Debit' account for both gas and electricity.[Online S@ver v7]. Before that I was with Southern & Scottish, whose service I was quite happy with, but a leading online website advised a switch to save on the bills. EDF have still never sent me a gas bill, despite several contacts via their website AND written letters, to which I have received no replies or even acknowledgements! I see this has affected others, so its either a dire... (read more)
★☆☆☆☆
“AVOID EDF LIKE THE PLAGUE!!!!!!!!! ”
Written on: 11/07/2012 by STEELCLAW (1 review written)
This has to be the worst energy company I have ever had the misfortune of dealing with. We moved into a new property that had pre-payment meters and because we wanted them out EDF said they would do this after we had been with them 28 days, so we made the switch. A week into being supplied by EDF they still haven't sent a gas card, I have had to have National Grid out to put some gas on my meter, and was told my card would arrive Monday/Tuesday this week, we are now on Wednesday and the gas... (read more)
★☆☆☆☆
“15 months late”
Written on: 06/07/2012
Moved house in March 2011. Rang EDF with the meter reading. I have just received their inaccurate bill today (addressed to the old house incidentally)....15 months late. They had no explanation why it has taken them so long. Customer services tried to make out that it was because I hadn't informed them of the move at the time! Funny how their electricity colleagues managed to get it sorted straight away. Now trying to argue the meter reading with them as they have charged 300 extra units. (read more)
★★★★★
“Very happy”
Written on: 24/12/2011 by scorpionlsc (7 reviews written)
The problem with review sites is that the tend to be used to voice complaints, and not to show approval. After reading the reports, I nearly by-passed EDF when I decided to change in September, but am pleased that I did not do so. In fact, there were few, if any, good reports of any energy suppliers! The information provided by EDF, regarding the change, was helpful and accurate. The changeover was smooth and exactly as scheduled - compliments to both parties on this. Then I seemed to have... (read more)
See next 10 reviews
Showing 1 - 10 of 26 Reviews
★☆☆☆☆
“Stay clear of EDF energy.”
Written on: 16/09/2011
In December last year we decided to do a comparison on the internet and EDF came out cheaper than my current supplier. Changed to an oline account with EDF. Electricity changed over fairly smoothly but the gas account still is not sorted. I am told that they are supplying my gas and we are paying a minimal amout each month. As yet, 9 months on, we have still not received a gas bill, we cannot access the gas account online, which is what we signed up for. Consequently the gas bill is... (read more)
★☆☆☆☆
“I have tried to set my accounts up so I can access...”
Written on: 06/02/2011
I have tried to set my accounts up so I can access them via the internet but they repeatedly send me details that don't work or their website has problems. The other companyies look as bad too so it makes it difficult to change to a better supplier. The service provided is sub-standard!! (read more)
★☆☆☆☆
“Switched to edf due to price, but the service is very...”
Written on: 26/01/2011 by moonfisher (1 review written)
Switched to edf due to price, but the service is very poor. Keeped getting emails telling me to log into my account, i was unable to do this as details had not been set up,after 30 minutes on the phone i was told just to re-register as a new customer,only to find you still need to enter your accont number,which i still had not been given. It took about 4 day to get any sort of response by email.I was not told the transfer dates until the supply had already changed over.
I have had letters...
(read more)
★★★★☆
“they do what they promise & the sunderland staff go...”
Written on: 14/01/2011 by malcolm123 (1 review written)
they do what they promise & the sunderland staff go the extra mile to be helpful there was a changeover of computer systems in december which confused my changeover but they still kept things on schedule My (alky ) neighbour changed as well & managed to lose his scottish power key a few days before changeover yet thguy in edf did his best to help & they sent an engineer on 2nd january to get him going nice to see a company that goes the extra mile staff could be slightly bettert... (read more)
★☆☆☆☆
“EDF seem to have a policy whereby if you are late...”
Written on: 26/09/2010
EDF seem to have a policy whereby if you are late paying a bill (they give you roughly 10 days which is way too short) they will continuously call you and harass you on a Saturday to pay your bill, automated of course, I had to turn off my phone it got so annoying. This being my first bill so giving them no real reason to use such crass tactics! I will be switching suppliers as soon as I can. If you don't want to be harassed I'd use another supplier which gives you a decent amount of time to... (read more)
★☆☆☆☆
“edf is the worst company to deal with.they send sales...”
Written on: 05/08/2010
edf is the worst company to deal with.they send sales agents round selling energy who dont know what their doing.he told me that they were the cheapest.what a joke.on returning to N POWER.edf sent me a bill for £25 for leaving them early.ok no problem,so i rang them to send the sales man round to collect the money but they refused and passed my debt to a collection agency.the need to face facts and stop robbing the british people (read more)
★☆☆☆☆
“My experience of EDF energy is that they have a a...”
Written on: 30/05/2010 by lawn (2 reviews written)
My experience of EDF energy is that they have a a consistently shocking customer service and legal dept neither of which appear to talk to each other. Their customer service dept (based in the UK) are simply not empowered to do anything about any situation when it arises. I was bombarded by legal letters from their legal dept whilst discussing the issue at the same time with their customer services team for a period of 5 months. Despite being an EDF customer for the 4 year period prior to... (read more)
★☆☆☆☆
“EDF are not just the worst energy company for customer...”
Written on: 12/12/2009
EDF are not just the worst energy company for customer service, they are the WORST company for customer service I've ever come across. They are very rude and unhelpful and depending who you get will tell you something totally different.
Unfortunately I gave to give them 1 star but really we should be removing stars from them. Do NOT use them, their customer "service" is disgraceful. Avoid like the plague
(read more)
★☆☆☆☆
“pretty poor really. ”
Written on: 06/06/2009 by tiro79 (7 reviews written)
pretty poor really.
EDF Energy owed me £13 worth of electricity when i moved and even though i had all the details off my old meter they wouldn't pay me it. they ask you how much you think your own electricity should cost so if you overestimate and choose direct debit they take far more off you than they should. they have abandoned any long term plans to help lower income customers deal with their 22% price hike.
(read more)
★★★☆☆
“Switched to EDF a year or so ago, they promised lower...”
Written on: 27/02/2009 by curr946 (15 reviews written)
Switched to EDF a year or so ago, they promised lower bills with duel fuel discounts.Good points are, Nectar Points, Good Customer Service. All has been well until my annual review arrived with figures that didn't seem to make sense. It turns out that they had "system problems" and mistakenly calculated that my direct debit had to increase by a whopping £70 a month. When I called to challenge them (armed with my account statements) they quickly offered to recalculate. As it turns out it only... (read more)
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Showing 11 - 20 of 26 Reviews
★☆☆☆☆
“My EDF gas bill has gone far far higher than it was...”
Written on: 10/04/2008
My EDF gas bill has gone far far higher than it was with British Gas - it started low but they kept upping my direct debit and then told me that if I owed over circa £200 by a said date that they would take the whole lump sum by direct debit automatically - no real point in moving to them
You get nectar points - but they are now sending letters asking you to re-register if you want it to continue!
(read more)
Curr946's Comment
Written on: 27/02/2009
get them to recalculate, the same thing happened with me. Turns out in my case they were wrong.
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☆☆☆☆☆
“We aren't with EDF energy because we want to, but...”
Written on: 01/04/2008
We aren't with EDF energy because we want to, but because they don't let us leave!
We moved to a new place a couple of months ago. It was a repossession bought through a bank. The previous owners left unpaid bills that according to the LAW aren't our responsibility. EDF came around to the house without identifying them-self, they were rude and intimidating. Since them we have call them a innumerable amount of times explaining the situation, send them copies of legal papers that they said they...
(read more)
★★★★☆
“I've been with EDF for some time now. I first...”
Written on: 03/02/2008 by mizzame (6 reviews written)
I've been with EDF for some time now. I first switched when my then gas provider was messing me about with bills. I did some research and EDF came up as the best for price.
I called them and was impressed with how friendly, helpful and informative the staff were. I save money by paying by direct debit. I have also signed up for dual fuel simply because I trust EDF and by using them for both gas and electricity I could help keep my bills low.
If ever I ahve a query i'm not scared to...
(read more)
★★★★★
“EDF Energy has better service above all other...”
Written on: 23/11/2007 by hopalong1972
EDF Energy has better service above all other suppliers I have used. The ability to talk to somebody in the UK was a major decision in choosing, there maybe cheaper but you get what you pay for. (read more)
★★★☆☆
“Recently EDF tried to restate my gas bill with a...”
Written on: 28/08/2007 by huongtra148 (3 reviews written)
Recently EDF tried to restate my gas bill with a purpose to increase the gas usage in the period prior to the reduction i.e. 15/6/07. When we already settled the original bill, in which the estimate was reasonable, they sent us another bill which increased our quarterly bill from £90 to £300. We compared the estimates to our reading, it was way too high and almost all the increase fell into the period prior to the price reduction. We have reflected back to EDF and they are recalculating the... (read more)
★★★★☆
“I would give EDF Energy a thumbs-up!”
Written on: 19/08/2007 by gaznev (4 reviews written)
I would give EDF Energy a thumbs-up! (read more)
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Gabriel1234's Comment
Written on: 02/05/2013
I have been there! Pluck figures from the sky, cannot get through on the main call centre lines, while holding try the EDF India direct chat room, it is hilarious and will give you a true indicator of the shambolic lack of communication and lack of service that EDF work too? Standards and service do not exist.