EDF Energy Reviews

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2.6 stars
Average rating for this product is: 2.6 out of 5

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Average Ratings for EDF Energy

  • Value for Money2.5 stars
  • Overall rating2.6 stars

8 Reviews For EDF Energy

  • tiro79 Rank: Sergeant 6th Jun 2009

    Reviewer rating: 1 stars


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    Good Points: sometimes give you the odd prepaid envelope...
    ..


    Bad Points: shareholder based company.
    don't return your unused electricity.
    big price increases
    won't help low income customers any more


    General comments: pretty poor really.
    EDF Energy owed me £13 worth of electricity when i moved and even though i had all the details off my old meter they wouldn't pay me it. they ask you how much you think your own electricity should cost so if you overestimate and choose direct debit they take far more off you than they should. they have abandoned any long term plans to help lower income customers deal with their 22% price hike.

  • curr946 Rank: Lieutenant 27th Feb 2009

    Reviewer rating: 2.5 stars


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    Switched to EDF a year or so ago, they promised lower bills with duel fuel discounts.Good points are, Nectar Points, Good Customer Service. All has been well until my annual review arrived with figures that didn't seem to make sense. It turns out that they had "system problems" and mistakenly calculated that my direct debit had to increase by a whopping £70 a month. When I called to challenge them (armed with my account statements) they quickly offered to recalculate. As it turns out it on ...

  • Guest 11th Apr 2008

    Reviewer rating: 1 stars


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    My EDF gas bill has gone far far higher than it was with British Gas - it started low but they kept upping my direct debit and then told me that if I owed over circa £200 by a said date that they would take the whole lump sum by direct debit automatically - no real point in moving to themYou get nectar points - but they are now sending letters asking you to re-register if you want it to continue!

  • Guest 1st Apr 2008

    Reviewer rating: 0 stars


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    We aren't with EDF energy because we want to, but because they don't let us leave!We moved to a new place a couple of months ago. It was a repossession bought through a bank. The previous owners left unpaid bills that according to the LAW aren't our responsibility. EDF came around to the house without identifying them-self, they were rude and intimidating. Since them we have call them a innumerable amount of times explaining the situation, send them copies of legal papers that they said they hav ...

  • mizzame Rank: Sergeant 3rd Feb 2008

    Reviewer rating: 4 stars


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    I've been with EDF for some time now. I first switched when my then gas provider was messing me about with bills. I did some research and EDF came up as the best for price.
    I called them and was impressed with how friendly, helpful and informative the staff were. I save money by paying by direct debit. I have also signed up for dual fuel simply because I trust EDF and by using them for both gas and electricity I could help keep my bills low.
    If ever I ahve a query i'm not scared to call ...

  • hopalong1972 Rank: Lance Corporal 23rd Nov 2007

    Reviewer rating: 5 stars


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    EDF Energy has better service above all other suppliers I have used. The ability to talk to somebody in the UK was a major decision in choosing, there maybe cheaper but you get what you pay for.

  • huongtra148 Rank: Corporal 28th Aug 2007

    Reviewer rating: 3 stars


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    Recently EDF tried to restate my gas bill with a purpose to increase the gas usage in the period prior to the reduction i.e. 15/6/07. When we already settled the original bill, in which the estimate was reasonable, they sent us another bill which increased our quarterly bill from £90 to £300. We compared the estimates to our reading, it was way too high and almost all the increase fell into the period prior to the price reduction. We have reflected back to EDF and they are recalcula ...

  • gaznev Rank: Sergeant 19th Aug 2007

    Reviewer rating: 4 stars


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    I would give EDF Energy a thumbs-up!