Has anybody successfully received a Credit Card refund for their bed purchase from Bensons and do you know if there is any time limit for making a claim? I can find nothing reviewed on my particular bed bought from Bensons,a super king labelled "Sleepmaster Sealy Posturepedic Grand Pillow" . I believe they no longer sell this model and Sleepmaster no longer exist. It may well be an older version of the Sealy Posturepedic Pillow Top. Does anyone else have this particular bed and have they any comments about it please? As it nears the end of its guarantee period the mattress is showing serious signs of imminent failure. Although nearly 5 it is still very disappointing when TV adverts say 8 years is the expected life of a mattress!! It was not a cheap purchase.

I purchased this king size mattress 2 months ago because it was highly rated by Which magazine. However I will never trust one of their reports again. I have exactly the same problem that many people are describing on this site. I get terrible lower back pain and have never had a good nights sleep since purchase. If I sleep on a 12 year old mattress in the spare bedroom the problem goes away. when I try sleeping again on the sealy mattress my back ache returns. What a waste of money. I am ready to bin it and find a replacement. There does not appear to be any proper support. There is also the sagging that others describe. I can only assume that the Which reviewers were young and have strong back muscles. Buy at your own risk.

This time last year, I bought a Silent Night bed from Benson’s for Beds. The mattress was twisted on delivery, and after two attempts to remedy this with equally twisted replacements, Benson’s for Beds asked me to choose a different model. I went with a Sealy Brisbane, which Benson’s for Beds recommended based on the fact that the Sealy Brisbane provides ‘edge-to-edge support’ and that the latex topper has ‘instant spring-back properties’. However, after less than 3 weeks, the mattress appeared to be sagging, and I was waking up with backache. Benson’s for Beds sent a FIRA technician – an “independent” expert from the Furniture Ombusdman of which Benson’s for Beds is a member. He measured a 1.5cm dip in the middle of the four-week-old mattress, but insisted that the mattress was not faulty. He confirmed that latex will not instantly spring back, and that it will settle over time, contrary to what Benson’s for Beds had told me, inducing the sale. Benson’s for Beds thinks it has fulfilled its obligations by commissioning the report, and is unprepared to discuss the fact that the bed does not conform to the description and specification given to me at the point of sale (and also on its website). I wrote a letter and sent it by Recorded Delivery to Benson’s for Beds’ Managing Director, but I received no reply. So, I doubt that Benson’s for Beds will respond to this post, and I’ll continue to be stuck with a bed that I cannot sleep in. Before you end up in the same position, please have a look at other reviews on this page to see that my case is far from unique (note, the site refers to other Sealy models as well as the Brisbane, but one reason for that is that Benson’s for Beds’ exclusive Sealy models change their name every few months. I wonder if there’s a reason why?).

I bought a Sealy mattress online 6 weeks ago. The delivery agreement on the website was 2-3 weeks. CEVA, the delivery company used by Sealy, left a message on my answerphone several days after the order. When I noticed the message, I called back immediately, a few days later. I was offered a date "a MINIMUM of 3 weeks after" my call back to CEVA, i.e. 3 weeks on top of the 1 week delay to book the delivery date = 4 weeks after the purchase. I asked for date immediately at the end of the 4 week period. I was told this was not possible as there were no deliveries to London for a week after the 3 week period was up. The first date I was offered was 5 weeks after the purchase. I had no option but to take this date or wait another week until the next London delivery. It seems incredible that there is only 1 delivery to London each week for such a famous brand. But I was told there was no option for any faster service. I was prepared to stop everything else I was doing, change my plans and be there, come what may. On Saturday a week ago, as arranged with CEVA, I prepared to wait in all day. But someone from CEVA Customer Service phoned me up in the morning and said they wouldn't be delivering the mattress to me that day, because it had not been delivered to their warehouse by Sealy. This sounded plausible but turned out to be incorrect. The Customer Service person did not offer to rebook the delivery as he said once the mattress turned up its delivery could be prioritised for the next day or two. I sent an email to Sealy Customer Service to complain about the breaking of the delivery agreement, and the non-delivery of my mattress. I called Sealy Customer Service on Monday morning. They said the mattress had been sent to CEVA, and they'd sort it out with CEVA and call me back. They didn't call back. At 5.10pm Tuesday, CEVA called me to rebook the delivery. The first date they offered was "at least a week" away. Unfortunately, I was unable to take delivery on this day. And it was not in keeping with what CEVA had told me on Saturday would be possible. I asked to speak to the supervisor and was told that would not be possible. So, I gave up. I put the phone down. I sent an email entitled ANGRY COMPLAINT to Sealy Customer Service overnight. Wednesday morning, Sealy Head of Customer Service called. And the response at last felt right. She would look into the issue and own it. She said that CEVA had had the mattress in their warehouse all along and had failed to locate it. She would contact CEVA and get them to deliver sooner than they had offered. A time of 1.45pm to 3.45pm on Friday was offered, two days later. I accepted it gratefully. So today is Friday and today's delivery did not show up. A person from CEVA Customer Service called me at 4.45pm to ask if the mattress had shown up. He had no clue. I guess asking his driver was not an option. I picked this message up from the answerphone at 5.15pm today. I called Sealy at 5.30pm to let them know the mattress had not arrived but there was nobody in the office. I wanted Sealy to own the issue. I then called CEVA at 5.50pm to tell them that the delivery had not happened. They said that the delivery did not go on the van today as there was no notification that a delivery was required. I was offered a redelivery date. I didn't want that because the "1 week minimum rule would apply" as standard and I felt this process needed to involve Sealy to ensure a fairer response. Far from owning the problem, Sealy had allowed the non-delivery to recur. It is strange that the person at CEVA knew a delivery was expected today, but someone else on their Customer Service desk checked with the supervisor and told me that no booking had been made. There appears to be a lot of variations in understanding of what is in stock and what is being delivered at CEVA. I asked to speak to the supervisor again, and was told that this was not possible. I said that it was essential and I was told that the supervisor was on the phone. I asked for an email to be sent to me detailing what was being told to me, but I was told that no email access was provided to CEVA Customer Service staff. My strong recommendation is that nobody should buy a Sealy mattress over the internet. You will not get your delivery when it is arranged, and CEVA will not care less. It is not sensible for Sealy to continue this delivery arrangement. I have been inconvenienced through the delay. My house guests have had nowhere to sleep and I've had to pay for alternative accommodation. The whole experience has put me off buying anything over the internet, unless it is from Amazon or organisations using Royal Mail.

WE purchased the above bed approx 13 months ago for 1400 pounds in a SUPER King size. My husband weight 190 and I weight 149pds. We rotated the Non flip bed as required, and yet this bed has sunk in horribly, and we now wake up with such sore backs each morning. The fabric on the pillow top actually looks like the bed is an ocean with waves rippling exactly where we both lie each night. Ridiculous for an expensive Sealy bed. We bought this at Bensons Beds in Cambridge, but now that we have this problem it seems sealy doesn't exchange the bed, YOU the customer have to pay for it to be transported to their factory for them to test. Visually they can clearly see the bed is damaged, yet they expect the customer to pay for transportation to repair a problem that shouldn't be there at this stage of its life expectancy. Had I studied the warrantee fine print on problems with Sealy beds, I wouldn't have purchased this bed. Very disappointed...

we have had sealy beds for the last 25 years and never had a problem and have just bought a new romance with pillow top and had sealy enchantment which we still have and sleep well in after ten years and no bad smell whatsoever from bedstar. Has anyone considered that their beds bought may be fake sealy beds ? we have never had a problem and will report on the new one, we are both on the heavier side weight wise.

I bought this Sealy Brisbane 'flagship' bed 1 year ago and the comfort and support has rapidly deteriorated to the point where I am now getting sciatic nerve problems from lower back posture whilst sleeping in this bed, and am seeing the doctor about it (I am young). It also hurts my shoulders as it will not now conform to my slim shape. I am really upset to the point of shock on reading some other reviews of this bed. It was so expensive and came with all sorts of promises from the Salesperson. I have contacted Bensons Beds today and they are sending out a FIRA technician to establish if it is faulty. Reading reviews about this, I am worried that this person will say it is not faulty because it doesn't LOOK so bad, but it has changed hugely since I bought it. The pillow top has sagged on both sides and you can feel that the middle 'strip' has not. My hip goes through the now missing top support and touches the hard sprung base, so that I am out of alignment and always having to toss and turn, even when sleeping on the back and side as professionals advise. I will now be sleeping in the spare bed until this is resolved. Bensons must not forget that this is a very expensive bed endorsed by a posturepedic body, so this must mean it is not fit for purpose as per the Sale of Goods Act. If they do not resolve this to my satisfaction I will probably take it to court.

we bought a sealy king size bed in july 2013. within 1 month it was as if a 3rd person was lying between us. the bed had dipped badly on either side and left a lump in the middle. we got in touch with the company who sent someone out to check. he measured the dips on each side and said this was normaland it would sort itself out. a report was then sent to the company who then wrote nothing would be done. we could get an independant examiner in but the first one had said if the mattress was replaced the same thing would happen. it seems we have a no win situation.

We bought a Sealy Brisbane "Posturepedic" bed set in July 2013. At first it was fine, but as so many have said, very shortly it developed depressions where we slept. These depressions result in lower back pain for both of us. Often I wake in the night with numb shoulders. I spent around £200 on a succession of lower pillows to try and relieve the strain on my neck. Sealy don't want anything to do with the issue. Turning the mattress (not flipping - you can't, it's a pillow top) would give temporary relief but the problem always returns. Bensons sent a FIRA "technician" out who - using a length of bailing twine attached to weighted curtain cord handles in conjunction with a small tape measure - said that at 2 - 2.5cm dip, the mattress was "within tolerance". I haven't had a good night's sleep in 6 months. Bensons refuse to refund us, but say we can pay yet another 10% of the cost of the bed to select a new bed (they won't refund any difference if you buy a cheaper mattress, so if you don't want to be out of pocket you're left buying another overpriced pillow top from one of their wholly-owned Sleepmasters subsiduaries). We've now spent well over £2K on this fiasco and we'll be taking it up with trading standards, the ASA and the OFT. The "Orthopaedic Advisory Board" that "endorse" this bed are owned by Sealy themselves, which has a whiff of illegality about it. We were sold the bed on the basis that it was firm, flat and suitable for stomach sleepers. It is one of these things: firm. It's not flat, and it's crippling us. As others have said, don't touch Bensons with a bargepole. If only I'd seen these reviews before purchase.

For the first couple of weeks it wasn't the best but I suppose some things have to be broken in gently. I'm so glad we didn't change it. We haven't turned this mattress yet and had it for 5 months- no sign of any dipping or defects yet. It is the best bed I've ever slept in. The mattress retains heat too, so when you want to get back into bed with breakfast it is still toasty ;) the only down side is the mattress is very deep so it was hard to find decent fitted sheets

We purchased a Sealy Enchantment mattress in July 2011 from Paul Simon, Swindon, when it arrived it appeared to be wet and smelt of chemicals,we enquired why and were advised it was the fire retardent spray which is applied before transit and would dry out within a few days. We battled on with a wet mattress for around 12 weeks and then complained to Paul Simon, eventually the manager came out and agreed there was a problem and the mattress was replaced within 3 weeks. The second mattress sagged on both sides within a few months, even though we turned the mattress regularly, it also had a huge hump in the middle - again we complained to Paul Simon, took photos and it was agreed we could choose yet another mattress. We were told the Enchantment had been discontinued and at first advised we had to choose another Sealy, as our agreement was with them, we really didn't want another Sealy due to the past issues and in the end we were told we could choose a different manufacturer due to the second mattress being less than one year old. My husband really needed a supportive mattress and the only real alternative was a Millbrook, but we didn't find it very comfortable, so against our better judgement we decided to go for a Sealy Deveonshire, which was on special offer and Paul Simon kindly said we could go for this much higher spec mattress as a straight swap. The Devonshire arrived over 1 week ago, it again smelt of chemicals (but we expected that), but also dipped at one end. Paul Simon were advised and we were told the dipping could be due to the way it was transported and the smell should clear within a few days. We were unable to sleep on the mattress due to the dreadful smell of chemicals, we are now one week and one day from the delivery, the mattress still smells and the dip is still apparent - it's fortunate we have a spare bed to sleep in! On the whole Paul Simon have been very fair with us, but we have yet to go back to them with the present Devonshire mattress problems. I can safely say we will never purchase another Sealy mattress, the past 14 months have been a nightmare and we will still have to go through the complaints process again - this time we are going to insist on our money back.

Ordered and bought one of these March 2012 from Bensons. Arrived 4 weeks after. Within 2 weeks the legendary dips were well in place and sleeping for any length of time was a massive achievement. It felt like sleeping uphill. My wife and I even had competitions who could claim the high ground in the middle! After the two weeks I contacted Bensons and after sending photos of the disaster zone they agreed to send a replacement mattress. This arrived a further three weeks later. And yes you've probably guessed it, the same dipping and sagging appeared after 2 weeks again!!! I contacted Bensons and after sending photos again they agreed it was a product fault with the mattress (Einstein would have been proud). I was offered another replacement to which I politely declined. I have since bought a Relyon traditional mattress bed which is bloody fantastic!!!!!! The morale of this tale - DO NOT BUY ANYWHERE!!!! Even the other latex topped beds in the Sealy iInternational range as they are all the same technology which involves the pillow top stuffed with the innergetic latex which is as much use as wet cotton wool. Interestingly Bensons now appear to have withdrawn this bed from their range. But they still sell the pillow tops _ BEWARE!!!!!!!!!

We really wanted a nice bed, something more luxurious than your average foam mattress. We bought a Sealy International Range - what a terrible mistake. The bed arrived a week ago and still has a very strong 'chemical' smell. Noone wants to go into the bedroom - which now became an off limits area - let alone slip in it. Lucky we still have our old bed! I do not even know whether the bed is comfy or not. We have the window open 24/7 (and most other windows at home) - otherwise you would be surrounded by an overpowering smell. Bensons said this is normal and would not refund our money. We'll keep trying but it is quite clear that noone will ever want to sleep in this bed. My advice - stay away from this range!