Sealy Posturepedic Pillow Top Divan Reviews
Latest Reviews
★☆☆☆☆
“Sealy Posturepedic Gold Pillow Top Divan 4 Draw”
Written on: 11/05/2013 by goodorbad (1 review written)
Sleep, I need sleeeep! That is how i feel after spending £900+ on this so called Luxury Posturepedic Sealy bed. We purchased the bed after trying a similar one in a well known bed shop. We agreed at the time it felt better than our old bed and paid our money to Argos taken in by the sales schpeel. After a week or 2 we thought the back ache was just where we were getting used to the new mattress. Oh, no it got a lot worse. To the point now that I have back & shoulder pain daily. It's not... (read more)
★☆☆☆☆
“Do not buy a Sealy memory foam/latex pillow top mattress. ”
Written on: 03/04/2013 by HB365 (1 review written)
The Sealy Posturepedic Pillow top memory foam/latex bed has technical issues. It causes terrible backache, numbness in the upper body and tossing and turning - everything it is marketed not to do!! Bensons and Sealy are denying the problem. An inspector was sent out to me but as the problem is not a visual one - it is in the dexterity/manufacture of the memory foam - the report concluded there was visually nothing wrong with my bed. DON'T BUY THIS BED PLEASE! SEALY AND BENSONS NEED TO... (read more)
Roughroadstar's Response to HB365's Review
Written on: 11/04/2013
It's not a technical issue. There are chemicals sprayed on these beds. I bought one made by Sears two months ago that is making us sick. Insomnia, hives, rashes and itchy blisters. Sears is denying the problem. There are others online all complaining about Sealy beds.
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Marshlander321's Response to HB365's Review
Written on: 09/05/2013
I agree the mattress is sub-standard and causes chronic backache. Every single movement can be felt by either partner. The memory foam dips excessively and does not return. I bought the mattress from Paul Simon and following my complaint Sealy sent out a rep agent from DIFRA to check the mattress - what a useless man he was - denied that anything was wrong - obviously on a bonus to them for any faults not registered! I am absolutely disgusted with SEALY. Whatever you do DO NOT BUY A SEALY MATTRESS - they are POOR QUALITY AND NOT FIT FOR PURPOSE. - Watchdog here I come!
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★☆☆☆☆
“Terrible”
Written on: 14/03/2013 by Sarah2040 (1 review written)
Bought the Sydney kingsize with headboard for over £1200 about 12 months ago. Lumps, ridges, sleeping on a slope, overheating, terrible backache both lower and across shoulders are all features of this bed. Only positive it looks quite nice :) Returned first mattress after a fair amount of complaining and providing photographic evidence now waiting for an inspector to visit re second mattress which lasted slightly longer (5months) before causing excruciating backache. Interestingly although... (read more)
Fatimahatcha's Response to Sarah2040's Review
Written on: 02/04/2013
i've had exactly the same problem. Bought the sydney double mattress for a little over £800, returned the first one because of severe back pain the mattress was indented in the middle, every night we spent on the mattress was uncomfortable and after some photographic evidence it was replaced by a newer more "expensive" model. After sleeping one week on the new one we are in exactly the same situation as mattress one. its been so bad that we've actually gone back to using our old mattress that is over 12yrs old.
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★★★★★
“I adore my sealy Brisbane ”
Written on: 24/02/2013
For the first couple of weeks it wasn't the best but I suppose some things have to be broken in gently. I'm so glad we didn't change it. We haven't turned this mattress yet and had it for 5 months- no sign of any dipping or defects yet. It is the best bed I've ever slept in. The mattress retains heat too, so when you want to get back into bed with breakfast it is still toasty ;) the only down side is the mattress is very deep so it was hard to find decent fitted sheets (read more)
★☆☆☆☆
“Enchantment and Devonshire Sealy Mattress”
Written on: 15/02/2013
We purchased a Sealy Enchantment mattress in July 2011 from Paul Simon, Swindon, when it arrived it appeared to be wet and smelt of chemicals,we enquired why and were advised it was the fire retardent spray which is applied before transit and would dry out within a few days. We battled on with a wet mattress for around 12 weeks and then complained to Paul Simon, eventually the manager came out and agreed there was a problem and the mattress was replaced within 3 weeks. The second mattress... (read more)
Roughroadstar's Comment
Written on: 11/04/2013
Do not buy a Sealy. The chemicals may make you sick. It's been two months. We are still Sick.
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★★☆☆☆
“Sealy Sydney Squeaky Squeaky”
Written on: 01/01/2013 by nickkrop (1 review written)
The Sealy Sydney mattress started creaking and squeaking within weeks of first use and now it wakes up my girlfriend every time either of us move an inch. I'm only 11 stone so it's not a weight issue, it's a rubbish mattress issue. (read more)
★☆☆☆☆
“Problem with mattress dipping within weeks”
Written on: 15/11/2012 by MrandMrsGeorge (1 review written)
We purchased the Sealy Sydney divan and mattress in November 2011. Within weeks the mattress started dipping where we sleep. A year later its now causing us backache and my husband and I have a hill in the middle of our mattess. When we spoke to the sales person in the store he said there was a recognized fault in the mattress, however we've phoned their customer services and of course, they are blaming us for not turning the mattess enough!! We've gotten back onto them to complain... (read more)
Martinimaker's Response to MrandMrsGeorge's Review
Written on: 21/01/2013
I purchased my Sealy pillow top divan set in November 2011 also and it has caused me immeasurable backache and sleepless nights. One side of the mattress is most definitely faulty but I didn't discover this for several months until I spun the mattress. Then I blamed myself for maybe over doing it at the gym. I persevered with it and then spun it again after another few months and had wonderful sleeps. When I spun it again and realised the fault I complained to Bensons and they have said it's up to me to prove the mattress is faulty as it's now a year old. Sealy won't act until Bensons report it to them as faulty. This is a £1500 divan set and it is totally unfit for purpose and doesn't conform to the marketing claims. I have spoken to an independent furniture repairer who has confirmed that the tests will be mainly structural, visual and the inspector will lay on the bed for a few minutes. All in all this will not prove anything. I understand from research that Sealy are allegedly having problems with memory foam mattresses but no one is willing to help me. DO NOT BUY THIS SEALY DIVAN SET/MATTRESS AND DO NOT BUY FROM BENSONS - THEIR CUSTOMER SERVICE IS APPALLING!
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Summersn's Response to MrandMrsGeorge's Review
Written on: 06/02/2013
We have had exactly the same problem. Somebody actually came out to inspect the bed last week and their report came in today. It states that the dips are natural and that there is no manufacturing problem with the bed. We have turned our mattress regularly and we have dips down both sides and despiteusing the middle of the bed too there is a hill in the middle. The inspectors seem to think that this is normal. I am experiencing really bad back ache now and not sleeping well at all. In their report they said all we can do now is get an independant report at our own expense because asfar as they are concerned there is nothing wrong with the bed. I will be going into Bensons tomorrow to make a further complaint and let them know that I will be taking it further. I have never spent so much on a bed. All of the cheap ones I have had in the past have caused me no problems whatsoever. I never thought that spending so much money on a bed would be a waste. I would suggest that you do not buy a Sealy because they are probably still selling the sydney but under a different name. I would definitely recommend that you do not use Bensons for Beds either as they promise you the world in the store but thats where it ends.
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Summersn's Response to MrandMrsGeorge's Review
Written on: 07/02/2013
We have exactly the same bed and exactly the same problem despite religiously turning the mattress regularly during the first year of use. We complained and inspectors came out last week to look at it. One laid on it for all of 30 seconds and they put a piece of wood across it to measure the dips. BEWARE - if you have the same then watch where they measure - they have sent photos in of the piece of wood and a tape measure showing the depth of the dip but it is not in the worst affected places. They have now sent us their report. They have not accused us of not turning the mattress (quite obvious we have from the dips) but they have said that they can see no manufacturing problem with the bed. I am experiencing real backache and loss of sleep. I hve never spent this much on a bed and of all the cheaper models I have bought n the past have never had this problem. I think the inspectors report is designed to fob you off but please don't. Take it further - I thought it was only us that had the problem but it appears that loads more of you have that same problem. I am really pleased for the people that are loving the mattress - I wonder if there is a particular batch that has broken down although there seem to be an awful lot of complaints. The report says thats an end of it unless we want to go for an independent report which me must pay for and they must recognise (sounds like the industry is sticking together on this one)!! If I get any further news I will let you all know.
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Cathyd254's Response to MrandMrsGeorge's Review
Written on: 12/03/2013
I'm having the same problem & they don't want to know. I told them that my husband rotates the mattress religiously & they more or less called me a liar. I bought 2 of them @ over £3000 I'm still paying them up. It's ridiculous that they get away with all this upheaval & stress.
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★☆☆☆☆
“Sealy Sydney International King Size”
Written on: 03/09/2012
Ordered and bought one of these March 2012 from Bensons. Arrived 4 weeks after. Within 2 weeks the legendary dips were well in place and sleeping for any length of time was a massive achievement. It felt like sleeping uphill. My wife and I even had competitions who could claim the high ground in the middle! After the two weeks I contacted Bensons and after sending photos of the disaster zone they agreed to send a replacement mattress. This arrived a further three weeks later. And yes you've... (read more)
★☆☆☆☆
“Really bad product ”
Written on: 19/08/2012
We really wanted a nice bed, something more luxurious than your average foam mattress. We bought a Sealy International Range - what a terrible mistake. The bed arrived a week ago and still has a very strong 'chemical' smell. Noone wants to go into the bedroom - which now became an off limits area - let alone slip in it. Lucky we still have our old bed! I do not even know whether the bed is comfy or not. We have the window open 24/7 (and most other windows at home) - otherwise you would be... (read more)
★★★★☆
“Wonderful mattress, but a bit of a pain.”
Written on: 08/07/2012 by deepsleeper
We bought ours in December 2011 and are getting some good nights sleeps on it. The only problem is the turning, which you do have to do every 2 weeks or you start to notice a bit of a dip. If you do this, it's wonderful, but if you are in any way incapable of turning, what is quite a heavy mattress, then get something else. If you try to do it alone, ironically, you will get a bad back! (read more)
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Showing 1 - 10 of 44 Reviews
★☆☆☆☆
“Sealy Sydney.... Don't give up!”
Written on: 02/07/2012 by Seahorse26 (1 review written)
We bought our Sealy Sydney mattress in August 2011 from Benson's beds. Within a couple of weeks the mattress had dipped on both sides, despite rotation as instructed. We have never experienced such as uncomfortable bed, the dips measured 5cm and as a consequence, we were slleeping at 15 degree angle as we were forced to roll into the middle of the bed! We complained to Benson's customer service team, who were not only rude, but unable to offer a solution. Determined not to give up, I... (read more)
Guest's Response to Seahorse26's Review
Written on: 08/07/2012
Must comment. I cant see it as the Mattress design as such - so no reason why it should be removed from the market. ANY item CAN be defective - from either materials or workmanship. You just got unlucky.
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Joegunner's Response to Seahorse26's Review
Written on: 11/07/2012
We just ordered a super king Sealy Sydney yesterday then came home to read all these bad reviews, so we rang the salesman this morning to ask for his comments regarding this and where we would stand if this happened to us. He said Sealy have now changed the way they fill and stitch the top cushion part of the mattress after acknowledging there was a problem (about 10 months ago) he also reminded me that we have a 40 day trial period so if we weren’t happy with the mattress we could exchange it and we also have a 5 year guarantee. He also mentioned about how many of these mattresses Bensons sell compared to the complaints and he thinks we will have no problems and be very happy with it and wouldn’t hesitate to sell/recommend this mattress as the thinks it is so good. We also got a very good deal on the mattress and a wooden bed so fingers crossed X
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Hb365's reply to Joegunner's Comment
Written on: 03/04/2013
The guarantee only applies if the retailer confirms the product is faulty!
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Hb365's reply to Joegunner's Comment
Written on: 03/04/2013
It's a cop out that Bensons are saying they have only a few complaints from all the mattresses they sell. I was told the same! There is a technical issue with Sealy Memory foam pillow top mattresses which they need to address. Many people are not able to complain and are unaware of how to go about it! It's not in our British nature to complain so Sealy and Bensons continue to obtain money from innocent consumers by selling sub standard and unfit for purpose products.
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Guest's Response to Seahorse26's Review
Written on: 24/07/2012
We have just bought this sealy sydney bed, and have had no end of trouble, ours has dipped both sides where we sleep and have had a very long protracted correspondance with customer services over 3 months, who sent their 'independant' inspector out, who funnily said there was no fault and that it was settlement. Customer services now want us to pay 20% plus delivery to exchange, but as i said this is not acceptable they have urged me to contact trading standards or the furniture ombudsman.
I think i will visit the store on saturday and see what they say
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Joegunner's Response to Seahorse26's Review
Written on: 24/07/2012
Question for guest response 24/7/12
How long did you have the bed before you noticed sagging? And how long before you complained was it after the 40 day trial period?
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★☆☆☆☆
“Sealy Sidney Mattress”
Written on: 29/06/2012
we bought our king size december 2010 and had months perfect sleep on the bed BUT we both started to get bad back aches and then we noticed the dips both sides of the bed so after 14 months we could not take it anymore so complained to the customer service who were very good and we got a replacement mattress for just £117 pounds as it was outside the gaurentee. NOW after just ONE WEEK we are back to the dips and they are worse than ever. I WISH WE WOULD HAVE RESEARCHED THIS SITE BEFORE WE... (read more)
★★★★★
“Suprised by other reviews”
Written on: 25/06/2012 by Jameswood56
I was on here to write a bad review about a mattress recently bought in dreams but am utterly amazed by people's reaction to this bed. We bought the Sydney about 10 months ago and it has been absolutely sublime for as long as we have had it. We turned the mattress as recommended instore and yes a slight ridge formed but after a bit of jumping up on down on it the paddings obviously bedded in properly and it's been perfect ever since. Lovely and cosy this bed is so good for my wife's back. I... (read more)
★★★★★
“wonderful sealy”
Written on: 15/06/2012
I had the most wonderful service from Aylesbury Branch of Bensons and am absolutely thrilled with my Sealy Sydney bed it is so comfortable. A brilliant choice. I cannot understand any of the comments I have read on this site. (read more)
★☆☆☆☆
“Don't understand why Bensons still sell these matresses”
Written on: 29/03/2012 by StarCC (1 review written)
Hi, I just want to join all the people on this site who have bought the Sealy Sydney matress from Bensons for beds and have problems with it. We bought it at the beginning of february and it was delivered to us on the 23rd (so a bit over a month ago). As I only started reading reviews after we had purchased it, I was very concerned and contacted our sales person. She assured me these cases are very rare and I did not have to worry. We did rotate it, bought a protective sheet and switched... (read more)
★☆☆☆☆
“Sealy Sydney - terrible”
Written on: 29/03/2012
I bought this Sealy Sydney double mattress 18 months ago and it starting having sagging problems after 6 months. Myself and my partner retreated to seperate beds and I had bad back ache. Sealey won't refund or do anything as I didnt' contact them till after a yeawr and so out of guantee. Stay well clear! (read more)
★★☆☆☆
“Probably should be withdrawn”
Written on: 23/03/2012
We bought this Seal Sydney bed in November '11 and only then read the reviews. After 4 months sadly I have to agree with the themes which recur if you read through. We chose it because it is a firm-ish bed with a topper to give it some snuggle. Lie on it in the shop and it is wonderfully supportive and comfortable.I have treated it very well,rotating it weekly for 3 months and now fortnightly. It also has a very good mattress protector.These are my concerns: 1)It does quickly dip where each... (read more)
Azda's Comment
Written on: 17/10/2012
Hi, I have the same issues as reported above. Bought the bed in may 2011. I made several phone calls to bensons but they weren't interested once the sale had been made. I even asked if there was a normal mattress under the pillow-top but no one is prepared to answer any questions.
I sent in photgraphic evidence but was fobbed off with an excuse that it was withing the tolerance levels. I feel like i am lying on a slope and have a sore back everyday. Wish I had never wnet to Bensons, its the worst decision I have ever made for something i thought would help.
Im not sure what else I can do :-(
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Sarah2040's Comment
Written on: 14/03/2013
No they don't apparently it's their best seller, and they never have any complaints well that's what I was told today. I am on my second mattress in less than a year the replacement Sydney I have now is little better than the first. I agree with all the above. I don't have a bad back but since buying this mattress I have had terrible back ache through the night both to lower back and across my shoulders. My partner overheats through the night, never did before the mattress and no medical cause found. Waiting for the inspector on Saturday fingers crossed, worst purchase ever.
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★☆☆☆☆
“Indentations after 3 days. Finally got full refund!!!”
Written on: 07/03/2012 by Tracy73 (1 review written)
My husband and I received this mattress late June 2011 and the first night it was so comfortable but after 3 nights noticed indentations. I reported it to Bensons after 5 days and after a couple of visits from a technician and a 4 month fight finally got a full refund. So if you are having problems don't give up, I didn't. I had contacted Trading standards regarding my issues and had drafted a letter but didn't need to send it, I went down the "not fit for purpose" and the consumer goods act... (read more)
Tracy73's Response to Tracy73's Review
Written on: 07/03/2012
Forgot to add we were offered a replacement matress but refused it on the grounds that other people were having the same problems we were and that the goods were not fit for purpose! Stick to your guns, we can't be the only ones to receive a full refund!!!
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Seahorse26's Response to Tracy73's Review
Written on: 24/04/2012
Help!
Please could you let me have your contact for your technician you've used to gain a positive outcome against Benson beds.
I have just been advised to seek an independent opinion regarding our 'dented' Sealy Sydney mattress.
It is very apparent that there are far too many of us in the same situation for there not to be a problem with this product, it is definitely 'Not fit for the purpose' to quote trading standards.
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Tracy73's Response to Tracy73's Review
Written on: 20/05/2012
Hi Seahorse,
Sorry for long delay in responding. It was Bensons own technicians that came out and put back negative reviews to them. I was offered a replacement and the choice of other mattresses from the store but I decided to stick to my guns and not accept their offers. I contacted The Furniture ombudsman (FIRA) but they couldn't help as Bensons are no longer a member even though they were still displaying their affiliation in store! It did take a bit of time and a lot of heated phone calls but Bensons backed down in the end.
When we were getting our refund the store was not aloud to authorise it until the end of their business day, from what I could make of it the staff were under strict instructions to get the money in in new sales before we could get our refund.
I can honestly say I will never set foot in another Bensons or a Bensons affiliated store again!
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★☆☆☆☆
“Absolute rubbish!!”
Written on: 29/02/2012 by xRedx
I have just read all the revews after recieving the matterass and it dipping after 4 days,I bought the bed (sealy sydney king size matterass) and received it on the 17th of February 2012, it's now 10 sleeps later, I am the only one on the bed and there is a 2.5cm dip in the centre, bought from benson for beds. I was not informed that there would be body indentations, nor of any bedding down perod that I have now been informed of by sealy. I was informed by sealy yesterday that it is standard... (read more)
★☆☆☆☆
“Sealy Syndey mattress”
Written on: 27/02/2012 by spatel2012 (1 review written)
We purchased from Benson for Beds a Sealy Sydney mattress for GBP 899.99. The mattress was delivered in November 2010 and within 2 months of using the mattress I discovered, much to my annoyance, that the mattress had begun to sag in the middle. I contacted Benson Beds customer services function in February 2011 and sent them photographs of the sagging mattress. Benson Beds, advised me that this was normal settlement and that I should rotate the mattress every two weeks. After 14 months of... (read more)
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Showing 11 - 20 of 44 Reviews
★☆☆☆☆
“Sealy Sydney mattress, Benson's, Guardsman - DO NOT BUY”
Written on: 21/02/2012 by jwsbnm
We bought the mattress in July 2010 "on offer" for £875. By autumn 2011, the level of support at the middle had declined dramatically. We roll together into a "canyon" in the middle of the mattress. There is an uncomfortable feeling of sleeping on a slope. Late in 2011 we tried to invoke the 5-year care and protection plan that we had bought from Benson's with the mattress. What we did not realise until we wanted to claim and read the small print at "further information" (section 7 on... (read more)
Russ In Lancs's Response to jwsbnm's Review
Written on: 22/02/2012
OMG I have just got back from bensons and really liked the sydney matress. I was going to buy a king size and a double but I am so glad I have read these reviews. Luckily I had not parted with a penny but I was going back tomorrow to purchase.I now have NO intention of making my purchases. Thank you to all the poorly treated customers. If its any consolation your pain is my gain and you have dented Bensons income by £1500. Bensons take note.Seally hang your heads in shame.
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★☆☆☆☆
“Sealy Sidney K.Size.”
Written on: 25/01/2012
Bought this bed in Feb 2010. Never thought it was possible to hate a mattress so much. This is the most uncomfortable bed I have ever slept in. There has been only a handful of nights where I have woken without backache or a feeling of not been beaten up. This is truly the bed from HELL. Bensons have got very good sales staff!! For such an expensive bed you expect it to be good with ALL the positive's.One been how it will keep you cool on hot night's, this is nonsense, it is the hotest bed... (read more)
Guest's Comment
Written on: 28/01/2012
was this a divan bed with silcone top
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Portia1's Comment
Written on: 30/01/2012
Yes. It was the divan with silicone top.
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Portia1's Comment
Written on: 30/01/2012
Ihave made a mistake on this, a year behind myself. The bed was bought in Feb.2011.
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★☆☆☆☆
“Sealy Sydney Divan - DON'T BUY THIS BED !!!”
Written on: 08/01/2012
Our King size Sealy Sydney 2+2 Divan set was received 13th Dec 2011. We contacted the Bensons shop 4 days later as the bed had developed the following problems: • The bed has developed two indentations where my wife and I sleep and a ridge down the middle of the bed. We feel as though we are sleeping on side of a hill, ie always at an angle. • Bensons sent out an “independent” inspector (financed by the bed retailers) a week later who claimed that it was down to settlement. Our... (read more)
Guest's Comment
Written on: 15/01/2012
I also have the same bed, purchased in the summer 2011. After 3 months we contacted Bensons with the same issues, the call centre was a nightmare to contact, always 30 minutes wait.
An inspector was dispatched, who confirmed they the 50mm depressions were not acceptable and that this report would be sent to Bensons.
Bensons offered a replacement matress, that we declined, then a bed to the same value. A full refund on this bed would incurr a cost of the usage of the faulty bed!!!.
Do not touch this bed. Bensons to their credit did resolve our problem with an alternate bed, which I can recommend them for.
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Guest's Comment
Written on: 19/01/2012
did you ever get any resolve from this with bensons? We have exactly the same problems and are still complaining with them telling us the same thing, ie settlement! what a load of rubbish, im hoping to take them to small claims court over this!
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Guest's Comment
Written on: 20/01/2012
Were the same as you only ours is the Super King, we've had an independent company out (who Bensons instructed) who says it is not faulty, My argument is, if its not faulty, then it is NOT FIT FOR PURPOSE. The bed should not be sold to anyone. We have also asked for Sealy's manufactures guidelines but have not been given them, we think now we may try speaking directly with Sealy and see if that helps.
I could understand if the mattress was cheap, but it is not it was the most expensive one they had in at our local branch at the time we brought it. I can’t see how they are getting away with it, and to so many of us. I've tried to reject the bed under the SALES OF GOODS ACT No 6 but with no joy.
The first delivery of our bed was un successful, we went back to the store to discuss our options. (The Bensons delivery chaps had not even tried to deliver as they said the mattress would not fit!) We tried other beds and we couldn’t make a choice, I asked to cancel the whole order, they said I could not due to having already signed the finance agreement! So then we panicked, said can we change it for another? They said yes but we'd have to pay the same price! Hell No I said, then the sales lady said we'll get our independent delivery company to deliver the original Sydney super king, so we agreed. And they got it straight up! so this 2 year interest free finance is all well and good but if any problems occur at delivery etc your stuffed. You have 7 days to cancel, but they cleverly don’t deliver within 7 days. So that blows that. I will never buy from Bensons for Beds again, nor will my family and friends. and with social networking the way it is I’m sure the word will spread faster and faster.
Our bed is now just over 12 mths old, and has gotten worse not better; as soon as the finance is paid I reckon we will be buying a new mattress. Just short of £1600 for a bed that lasts mths not years is crazy. My old bed was from Bensons and my children’s beds. They are making massive mistakes not keeping customers happy.
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Neilhaywood's Comment
Written on: 21/01/2012
Did you pay more than £100 on your credit card? If so, you could try that route of raising a dispute with your credit card company. I enquired with Barclaycard as we'd paid £125 deposit on our card, hence they are jointly liable for the product. They'll get an independent inspector out. We didn't need to go down that route in the end. We got the names of a couple of managers at Bensons beds, then as no one was taking our calls or being proactive, we wrote a stining letter to the managers quoting the Sale of Goods Act 1979. In the end they relented and agreed to forego the 10% charge to change the bed and we chose a different brand of bed which was cheaper and Benson have even refunded us the £100 difference. New bed was delivered yesterday. Fingers crossed this one will be better.
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Neilhaywood's Comment
Written on: 21/01/2012
Did you pay more than £100 on your credit card? If so, you could try that route of raising a dispute with your credit card company. I enquired with Barclaycard as we'd paid £125 deposit on our card, hence they are jointly liable for the product. They'll get an independent inspector out. We didn't need to go down that route in the end. We got the names of a couple of managers at Bensons beds, then as no one was taking our calls or being proactive, we wrote a stining letter to the managers quoting the Sale of Goods Act 1979. In the end they relented and agreed to forego the 10% charge to change the bed and we chose a different brand of bed which was cheaper and Benson have even refunded us the £100 difference. New bed was delivered yesterday. Fingers crossed this one will be better.
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★☆☆☆☆
“SEALY SYDNEY POSTUREPEDIC BED FROM BENSONS FOR BEDS”
Written on: 23/11/2011 by adh123 (1 review written)
Having read other reviews on purchases of this bed from Bensons I was a little concerned having already placed my order for this bed - costing nearly £2000 - extremely annoyed and VERY disappointed to discover that the bed base is damaged on delivery! also extremely annoyed that WE as the customer have the task of contacting Customer services to get it put right! this is NOT what I expected when purchasing such an expensive item (read more)
★☆☆☆☆
“Sealy Sydney from Benson Beds”
Written on: 27/10/2011 by philyg (1 review written)
I bought a Super king Syndey Sealy from Benson Beds just over a year ago, having paid £1800. I've had the mattress replaced 3 times in this period, always the same reason... Significant impressions either side, despite regular rotation. Surprisingly, Benson claim this is highly unusual, but searching the internet shows it is a common fault. I would highly recommend that you do NOT buy this product! I expected more from Sealy having considered them a reputable brand. (read more)
Tanyalaing's Response to philyg's Review
Written on: 19/01/2012
HAVE YOU HAD ANY RESOLVE FROM THIS? HAVE THEY GIVEN YOUR MONEY BACK? WE HAVE EXACTLY THE SAME PROBLEM! THEY KEEP SAYING ITS DUE TO SETTLEMENT! RUBBISH!
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Philyg's Response to philyg's Review
Written on: 20/01/2012
After 3 replacements, Benson agreed that the mattress did not suit our needs. They swapped the whole bed for another make/model, a Reylon Astoria, which I have to say is superb and 10x better than the Sealy.
In complaining with the Sealy, each time we had an independent specialist (FIRA) inspect the mattress. Make sure you confirm that you rotate the mattress (Head-to-toe) on a weekly basis, and the settlement measures above the 30mm accepted tolerance! They seemed hesitant and had to fight a case. The Sealy Sydney is an appealing bed and should NOT even be marketed!
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★☆☆☆☆
“Sealy Sydney Posturepedic the mattress from hell”
Written on: 11/09/2011 by madameleoropa (1 review written)
We purchased a Sealy Sydney Posturepedic bed from Bensons on December 7th 2010 having been assured it was excellent quality, suitable for my requirements being disabled. The cost £1759.99. It was delivered on December 15th. By Janaury 26th it had developed a Berlin Wall down the middle and two Grand Canyons on either side. We contacted Bensons customer services after some difficulty, as they said they were experiencing a "high volume of calls", to report the fault and ask them to inspect... (read more)
★☆☆☆☆
“posturepedic ultraluxe pillow sublime”
Written on: 02/09/2011 by compmick
Had the bed for 3 years but have been suffering from back pain on and off since just after purchasing it. The bed hs two indentations where we sleep with a very uncomfortable ridge down the centre. We have turned it regularly but all this does is make you lie in your partner's rut!! We both regularly wake up during the night with numb arms and aching back, hips and legs and I now have an acute back injury and have had to end up sleeping on a camping mat on the floor as unable to even roll... (read more)
★☆☆☆☆
“Hi, iv just brought a Sealy Sydney mattress from...”
Written on: 18/05/2011
Hi, iv just brought a Sealy Sydney mattress from Benson Beds, after reading all the reviews I'm gutted, surly at that price it must have some positives? Anyone? (read more)
Guest's Comment
Written on: 27/05/2011
I am currently in dispute with Benson for Beds about my Sydney mattress - their customer service is non-existent - if you have the option to cancel your order then I encourage you to do so. This range evidently has a design flaw - I do have the customer services managers direct email address if anyone else would like it - it is impossible to talk with her on the phone. This is the worst company I have ever purchased from and it will be the last - their attitude and customer services are a disgrace.
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Scun's Comment
Written on: 25/11/2012
Hi
We also have a problem with our Sydney bed. Can you share the customer services managers details pls.
many thanks
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Guest's Comment
Written on: 01/06/2011
i also have the same problem but have had the bed 5 weeks. any help would be greatly appreciated as bensons bouncing us back and say they won't reply until after 3 months. by then i will be in agony.
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Guest's Comment
Written on: 31/07/2011
I bought a super kingsize sealy sydney mattress from bensons in June 2010. I'm disgusted with their customer service. Within a month we had two indentations where we sleep and I regularly wake up with lower back pain (last night I even tried putting the pillows at the bottom of the bed and sleeping that way!).
I've complained a number of times, in March I ended up sending 14 letters to any managers/directors of Bensons I could find listed on the web, this finally resulted in them sending a supposed independent FIRA registered technician round who said that indents up to 3.5 cm within a year were acceptance and up to 5 cm in 5 years! The only solution Bensons have suggested is that we rotate the mattress every two weeks which we do but it is incredibly heavy and is not the solution!
After another bad nights sleep last night I have just emailed the furniture ombudsman to see if they have any suggestions...
but my advice - DEFINITELY don't buy this bed and I won't be buying anything from Bensons for beds ever again.
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Guest's Comment
Written on: 17/08/2011
FIRA are the furniture ombudsman
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★☆☆☆☆
“My partner bought a superkingsize sealy sydney divan...”
Written on: 01/04/2011
My partner bought a superkingsize sealy sydney divan last november. At first this was the most comfortable mattress we had every slept on but now (even although it has been turned as advised) there are indents where we sleep and a ridge down the middle of the mattress. As this is what I class an expensive mattress we are extremely disappointed with the quality and after reading the other reviews the will most defo be a phonecall to Bensons and Sealy! (read more)
Guest's Comment
Written on: 07/07/2011
I completely understand as we had the same problem last year and felt like we were sleeping on a distorted marshmallow. But apparently the ruts are normal - but how can you sleep like that. Bensons are lacking in so much customer service it is astonishing. Thankfully I was determined and one. We changed our bed for something firmer but our options were limited, apparently, and we are now still unhappy with what we have. My conclusion is a firmer bed will stay more in shape.
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Guest's Comment
Written on: 27/07/2011
Hi, just seen your review, did you get anywhere with Bensons? Has the bed got worse. Thank you, Sara.
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★☆☆☆☆
“We purchased a Sealy "sydney" mattress from Benson...”
Written on: 26/02/2011
We purchased a Sealy "sydney" mattress from Benson Beds for just under £1000 and within 3 months the matress sags in the middle. Benson's claim it is due to settling and Sealy take a passive stance 'cause of what Bensons say. Our previous mattress that we had for 10 years only showed signs of sagging towards the end of its useful life. The customer service from both Sealy and Bensons is pathetic! (read more)
See next 10 reviews
Showing 21 - 30 of 44 Reviews
★☆☆☆☆
“Worst thing we have bought £600 for a top of the range...”
Written on: 02/01/2011 by cooly (7 reviews written)
Worst thing we have bought £600 for a top of the range mattress, platinum range pillowtop supposed to have pressure points to give you comfort.
looks like 2 Grand Canyons after only a few months, supposed to be posturpedic, gave me terrible back ache, have thrown it away, could not do anything else as Sealy are not interested, bought a Dormeo on promotion, half the price but very good.
Never ever buy a Sealy mattress
(read more)
★☆☆☆☆
“ ”
Written on: 28/12/2010
We bought our sealy bed in febuaury 2010 it was deilvered in March 2010, This bed was supposed to be the best one in store or we were lead to believe, its the worst bed we have ever bought. There are two dents where we lay and a ridge between us.we had some one come from sealy to look at the mattress took photos, the answer that came back was it was settlement turn mattress once a fortnight.The problem is that it does not change they way we lay, as when you turn mattress you are still...
(read more)
Guest's Comment
Written on: 31/07/2011
Hi - can I ask if you ever resolved this? I have exactly the same problem (as do a number of others reading these reviews!) and am struggling to get Bensons to do anything about it.
many thanks
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★☆☆☆☆
“dont waste your money £1000 down the drain bad backs...”
Written on: 12/12/2010
dont waste your money £1000 down the drain bad backs no sleep no comment from sealy.after 11 months it looks & feels worse than our old mattress that was 10 years old. overall rating 0 value for money 0 (read more)
★★★★★
“Excellent purchase. Would recommend to anyone. Plenty...”
Written on: 18/09/2010 by Suzie R (1 review written)
Excellent purchase. Would recommend to anyone. Plenty of support but still very comfortable
I bought locally through an independent firm that has been in business for years. No a lot more that I can say really except we've both been really pleased with it
(read more)
Guest's Response to Suzie R's Review
Written on: 02/07/2011
Yours is good because you didn't buy it from Bensons. They have special model, basically lower quality but more expensive.
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★★★★★
“My husband and I bought a Sealy Posturepedic Pillow...”
Written on: 04/08/2010 by Danielle108 (1 review written)
My husband and I bought a Sealy Posturepedic Pillow Top about two years ago now
It is as good today as the day we bought it and has been absolutely the best bed we have ever had, which is why I was so surprised to see so many bad reviews about it
My husband is 16 stone and has always had minor back pains and aches but they have completely gone since we bought this divan (Prior to this we did have a Tempur mattress which made us both sweat and was really horrible)
Can't comment on what other...
(read more)
★★☆☆☆
“Last year I was on the hunt for a new mattress after...”
Written on: 07/10/2009
Last year I was on the hunt for a new mattress after using the same one for 15 years. It was an inexpensive sealy posturpedic mattress that was becoming very uncomfortable but had lasted a long time! I went to several locations and found the best service at sleep country and sears. I ended up purchasing a sealy p/p global pillow top (4-7825) at sleep country and was extremely happy with it for a few months until my husband started getting back pains in the morning about a month ago. We... (read more)
★☆☆☆☆
“Had this sealy for only 2 years and it is completely...”
Written on: 15/09/2009
Had this sealy for only 2 years and it is completely gone and offers no suppoert. Sealy has said that their guarantee is for 1 year only and I have had the mattress for 2 years therefore it is out of warranty. I think that Sealy have ruined their reputation with this range and will not recover their previous high standing in the market if they do not put their hands up and admit to this line failure and give their customers the confidence and satisfaction of customer service and ongoing... (read more)
★☆☆☆☆
“Bought Sealy pillow top almost 2 years now, my husband...”
Written on: 13/08/2009
Bought Sealy pillow top almost 2 years now, my husband & I are in so much pain every part of our bodies, the worst thing we ever invested in. There is no support after about 6 months of owning, never purchase one, it would be your worst mistake. (read more)
★☆☆☆☆
“Purchased the Sealy Posturepedic Pillow Top Divan. ...”
Written on: 07/07/2009 by nvrknew1 (1 review written)
Purchased the Sealy Posturepedic Pillow Top Divan. After two months, the foam on one side, has become squishy and does not support like it did when new.
However, as it's foam, it comes back to it's shape after getting off, but provides no suppoert. My back is sore every morning now.
I was told that it is not a warranty issue, as there is no visible indentations.
The previous bed had a huge depression in the center, they gave me a credit, towards this one, as i did not want to go through...
(read more)
☆☆☆☆☆
“After having the Sealy Posturepedic Pillow Top Divan...”
Written on: 16/06/2009
After having the Sealy Posturepedic Pillow Top Divan only a few months we started to notice dents where we lay after 6 months it was so bad we felt like we were laying on a slant and it became so uncomfortable. I have tried to get some thing done about this but keep getting told this is normal as it is a better quality mattress!! (read more)
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Showing 31 - 40 of 44 Reviews
★☆☆☆☆
“Family tradition. New bed? you buy Sealy. Mine is...”
Written on: 23/03/2009 by babunny (1 review written)
Family tradition. New bed? you buy Sealy. Mine is 6ft PillowLux Divan. Exchanged bed at 6mths old due to body dents and mounds in middle of mattress. Replacement 6mths old again and same problems. No replacement given 'Natutal Settlement'
Mother bought a Sealy 'Chicago'..finally managed a 60% credit note and bought another Sealy bed. 8 months later she has roll together.
Sealy is just not what it used to be. Millbrook in future for me.
My bed £1,000 mums £700....waste of...
(read more)
☆☆☆☆☆
“I've had this mattress approx one month. It is the...”
Written on: 20/03/2009 by Ann Buchanan (1 review written)
I've had this mattress approx one month. It is the most uncomfortable mattress I have ever (not) slept on. It just feels odd, lumpy and hard to move around on. I am finding it hard to believe it is Sealy as my last Sealy Millionaire which Ive had for twenty years,now on the spare bed, is far superior to this. Sublime is the wrong description for this Sealy Posturpaedic Pillow Top Mattress, sub-standard is more apt. (read more)
☆☆☆☆☆
“This Sealy Posturepedic Pillow Top Divan is the worst...”
Written on: 02/10/2008 by jlee64 (1 review written)
This Sealy Posturepedic Pillow Top Divan is the worst mattress I've ever slept on and the most expensive!!
Made me feel sea sick and give both my husband and myself backache.
We are both side sleepers and its impossible to sleep on your side on this bed as you have no support.
(read more)
★☆☆☆☆
“Would never buy one again, lost receipt and so would...”
Written on: 13/03/2008
Would never buy one again, lost receipt and so would not guarantee. (read more)
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Hb365's Response to HB365's Review
Written on: 03/04/2013
It's a cop out that Bensons are saying they have only a few complaints from all the mattresses they sell. I was told the same! There is a technical issue with Sealy Memory foam pillow top mattresses which they need to address. Many people are not able to complain and are unaware of how to go about it! It's not in our British nature to complain so Sealy and Bensons continue to obtain money from innocent consumers by selling sub standard and unfit for purpose products.
Important to note also that the manufacturer's guarantee only applies if the retailer confirms that the product is faulty so don't be fooled by Benson's sales talk!