| Ease of Set Up | 6/10  |
|---|---|
| Ease of Use | 1/10 |
| Value for Money | 0/10 |
| Overall rating | 3/10 |
| Symantec Norton Internet Securityâ„¢ 2007 Upgrade |  | £51.99P&P - Check site |
Full review by
theshootist
on 27th Feb 2008
User Rating : 3
Respect :
0
Good Points: Pretty comprehensive virus and spyware protection
Bad Points: Unhelpful customer support, endless advertising from Norton. Requires a lot of memory to use
General comments: Well, My computer system is older, but I've tried to keep it current and it is a median performance computer by current standards.
Last spring, we purchased the Symantec anti virus package and have had computer problems ever since.
Start time on my computer has gone from instantaneous to 10 to 15 minutes.
I have tried to alleviate this by adding more RAM, etc with no luck.
I have also tried calling and emailing the "customer support" center for symantec.
Unhelpful! In order to actually speak to a person, one must first apply online, then wait for approval then, call in with a one time approval number.
Once you are connected to a human, you find that they do not speak proper english or comprehensible english at all.
I can liken this experience to a visit to the Department of Motor Vehicles-FRUSTRATING!!!!
I'm not sure which is worse-receiving unwanted emails form unknown persons, or receiving unwanted emails from your internet security company.
Also, in an effort to make themselves feel better, after every tech support encounter that Symantec has with you, they send you several surveys asking about the customer service?
Irritating.
This physical product is "ok", but the rest of the package is not worth the bother.
Use McAfee antivirus!
theshootist's review and ratings | 229 words
Main characteristics: Software Category: Utilities Version: Full Version Package Type: Retail Platform: PC Distribution Media: CD-ROM License: License Category: More...
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