Halfords Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
722
18% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Halfords - Ask a question now

Media Gallery for Halfords

Halfords

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Great Customer Service Oldham”

Written on: 26/06/2016

Needed oil and window wash; young lady was extremely helpful, nothing too much trouble; even offered to put oil and window wash in for me. Great Customer Service would recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service”

Written on: 18/06/2016 by wcNicholson437 (1 review written)

We went to farnborough halfords to buy a bicycle. I wanted to see one of the bicycle which was locked I went to search staff but the both of the guy was busy in the till. We waited for 45minutes so, even I waited in que then I just saw another staff coming to ask he asked one of the guy who was first in que he needs to fix something. That's totally fine and even I said him if he can just unlock one of the bicycle. But he was just waiting standing for his colleague to finish. I felt there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sambora79's Comment

Written on: 24/06/2016

There is a reason for some bikes being locked up........ They are higher value usually and no one in their right mind would unlock and handover a bike if they can't spend the immediate time with them. Personally, due to how badly the review was written I would say you just like leaving negative reviews on large companies. Anyone with any sense wouldn't take note of your comments......... Retail is difficult especially when the customers outweigh in numbers the available members of staff. I wouldn't even get as far as the 45 minute wait, you can view details online and you would of seen the bike in the flesh so what's the issue? Click and collect available online so no excuses to losing a sale because you couldn't place an order. Just a moaner on a mission!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Free pads for life sorry but you needs new discs all round”

Written on: 17/06/2016 by PaulaJorgensen101 (1 review written)

Now I know why they are known as "Halfrauds". I had a service with the Chelmsford branch 2 years ago in which they allegedly changed the pads and discs all round and for this alone charged me £500. Don't worry you now have a pads for life guarantee they said. Two years on I took my car to the Romford branch as my front pads were thin. I asked them to replace them for free. They insisted on a "free brake test". Two hours later they called me to tell me that I needed pads and discs all around… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Robnelon4889's Comment

Written on: 19/06/2016

got the same experience with halfrauds in hyde. DON'T DON'T go to any halfrauds. i did the same and went to my local garage instead.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“halfrauds! £38 for windscreen wipers.£193 for track...”

Written on: 13/06/2016 by JayleeSalisbury (1 review written)

halfrauds! £38 for windscreen wipers.£193 for track rod.I could carry on but they have knocke turpin and robin hood of top spot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Car Service and MOT”

Written on: 03/06/2016 by Wood247 (1 review written)

Took my car into Haldords High Wycombe for service and MOT. Was informed that the work to be done would cost £900 for a 10 year old car, which has low mileage and is immaculate. The manager assured me that all the work (light adjustment, faulty lights, break pads etc) was needed to pass the MOT. Stupidly I told him to go ahead. Then he informed me that my tyres were perished. New tyres. When I collected the car, it had not failed on any of these issues, they were to be viewed in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cheap MOT expensive unnecessary repairs”

Written on: 02/06/2016 by Rose340 (1 review written)

tried halfords cheap MOT but i can say, i won't come back again. they're no different to kwik-cheat. they'll give you all unnecessary repairs for you to fail your MOT then they have this installment offer so won't say no to their unnecessary repairs. i've learned my lesson but i lost my hard earned money. NOT RECOMMENDED… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Original quote escalated to £120 more!”

Written on: 29/05/2016 by Frankie363 (1 review written)

Main service & mot booked at Worthing, Sussex. On line quiitw £204, final bill £345! Failed on wipers smearing (no they were not) & both headlight alignment out (don't think so) then apparently needed fuel flush, brake flush, one job I never approved was air conditioning service £40, no problem with air conditioning very cool. Long story short I tried to save against Ford quote who I've always used, don't think that the franchise dealer is always more expensive, on paper yes dramatically… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tried to rip me off ”

Written on: 18/05/2016 by EricLake (1 review written)

I regrettably took my car into Halfords AutoCentre at Kingston for tracking and balancing only to be told it wasn't worth doing because my car needs over £850 worth of work to the suspension arms. I didn't bother to go ahead with the work as I knew they had a reputation of conning people and so I was suspicious as I hadn't been experiencing any suspension problems what so ever. I took it to another garage and they told me there was nothing wrong with my suspension and did the tracking for me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Mot fail”

Written on: 10/05/2016 by 421Smith (1 review written)

£29.99 for an mot not bad , but as we all know it's for a reason and I fell for it , £140 for a track rod end and tracking . Mmm track rod end for a fiesta at most £20 , don't get me wrong the staff were great prices not great . Take my advice go elsewhere for your mot , ideally just go for guys who just do mot's, they are not after your money for repairs , frank Carson news at ten over and out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unbalanced & Off The Track - Halfords Autocentre Llanelli”

Written on: 29/04/2016 by mikevalentine (1 review written)

After a lot of research I decided to use Halfords for my two new front tyres, as opposed to my local tyre specialist, simply because Halfords could get the specific tyres I wanted to fit. I booked through cartyres.com and turned up at my nearest Halfords (27 miles away). The guy on reception was the usual type of grumpy git, he couldn't be bothered to find the wifi code for me so I went off for an hour whilst they fitted my tyres. All done, I collected the car and drove home, sadly with a big… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My Nan always taught me "If you haven't got anything...”

Written on: 16/04/2016 by Walker333 (1 review written)

My Nan always taught me "If you haven't got anything nice to say don't say anything at all"… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful experience ”

Written on: 13/04/2016 by Veef13 (1 review written)

Wanted to get a couple of tyres and Halfords had the best price for the ones I wanted. Checked stock online, placed order, booked car in and paid via credit card, money taken immediately. Next day got a call from the fitting centre that tyres were not available, but they did have some equivalents, at £30 more each! Said no thanks and requested a refund, and was told to email customer support to get a refund which was a very weird process but did as requested. It's been two weeks now, of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Halfords Autocentre Morden - terrible service :-(”

Written on: 04/04/2016 by Rambo333 (1 review written)

I went to Halfords Autocentre for my car service (I have previously alays gone to BMW but thought I'd save a few quid by going to Halfords instead). What a bad mistake! From an initial quote of just over £100 I ended up paying nearly £600. Apparantly my car needed new brake pads, engine cleaning, etc.. Naive that I am I took them at face value and agreed to the work. After paying for the work and going home a few days later I noticed that my car was stuttering when I accelerated. I was away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware Dishonest MOT”

Written on: 01/04/2016 by Philipt469 (1 review written)

Feel totally ripped off by Halfords. Took my car in for an MOT, to be told on collection that they had had to replace two lamps (brake light & indicator) for it to pass, this was not authorised by myself. they simply decided to do this on my behalf, then they cooly announced that the bulbs were £9.99 each £19.98 in total. To be honest I felt I had been railroaded by this point and simply paid to get my car and go. My husband who's an engineer was absolutely horrified who before the MOT had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“MOT Ashford Kent branch”

Written on: 30/03/2016 by Martin35 (1 review written)

First time I have used them for an MOT, as it was half price I thought I'd give them ago. In the past I had previously used them (same branch) for new tyres. MOT booked in for 8.30am and was all done by 9.25am, no advisory notices even though I had mentioned that my front brake pads were highlighted as significantly worn by the main dealer when serviced a few months back. They told me looking at the low mileage done since last mot that it's nothing to worry about and would say 75% worn. Best… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wheel Balancing”

Written on: 26/03/2016 by Darrenh123 (1 review written)

Booked for wheels to be balanced. When booking I was given a selection of available booking times, as I needed my van in the afternoon, I chose 8.30am, I was then asked to pay which I did and the booking was confirmed. As the job should take no longer than an hour and it was booked in for 8.30am I assumed I would complete by mid-morning. This was not the case, it ended up taking them until 16.00 to complete the task. Do not use Halfords, the management are rude and unprofessional and they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rip off”

Written on: 26/03/2016 by puHicks285 (1 review written)

Charged me for new rear break calipler when i asked for the old one to inspect refused to show me it. And then said i have to pay 48 quid for what i feel is my part. Never ever again will i go to Halfords again. Breaks for life is a lie total job cost me 374 pounds for 2 pads 2 disks and a caliper i never needed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“EAT YOUR MONEY”

Written on: 21/03/2016 by Wooten397 (1 review written)

All I will say that they are very hungry and they will find the faults and they will sell you all the parts hell expensive. More then 5 times expensive compare to market. I have had very bad experience from last 2 MOT visits, first time I thought may be it's just my car but fact is they are terrible and they will make you pay alot of money. I will also say that you should recommend it to someone whom you really don't like and want to see them in pain. JUST AVOID THESE GUYS. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE RIP OFF, DECEIT”

Written on: 18/03/2016 by BlueLantern (1 review written)

Booking my car for 2 new tyres Enfield , allocated slot, turned up on day to be informed tyres not there wasted rest of day , when had tyres changed was informed requiring new front brake pads and shoes , not having used my car much since MOT at my own garage due to leg jnjuries this could not be possible as they were in very good condition , quote of nearly £300 i said i would take it to my local garage . Checked Tyres afterwards seen as USED. muddied and appeared used! Disgraceful and also… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“simply the best”

Written on: 17/03/2016 by jammypot (1 review written)

chuffed with all aspects of customer care they are quick efficient and affordable thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview