Halfords Reviews

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Halfords

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Latest Reviews

★☆☆☆☆

“Very poor quality service”

Written on: 28/09/2017 by rippedoffbeware (1 review written)

Concerning Darlington, Woodland Road Halfords for MOT. Always keep you waiting for no discernible reason before completing paperwork. Told failed MOT and needed brake work, cost of £750 (apparently reduced).Collected car and had only failed on headlight aim (which they could have rectified). As the brakes were a red flag I had them replaced at a cost of £320. Returned car for re-MOT. Kept waiting again as man on reception apparently busy elsewhere. Told by one of mechanics they were too busy… Read Full Review

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★☆☆☆☆

“Shambolic service”

Written on: 15/09/2017 by juliet.mercer (1 review written)

I went to Halfords Blackpool store to buy a car radio. I asked for advice on the radios on display and was told they were all very much the same. No mention was made that I could have a DAB radio fitted in my car which is what I would have chosen had I known. I booked in for the radio to be fitted. The fitter confirmed my in car phone was still working. On discovering that my phone wasn't working since the radio was fitted I telephoned Halfords and asked if I needed to book in again for it to… Read Full Review

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★★★★★

“Care ,Attitude , & Knowledge”

Written on: 14/09/2017 by KadinRice (1 review written)

Halfords at squires gate Blackpool handled a very complex & difficult job of having my sat nav wired in my BMW which was already wired up with the parrot system & my phone.All staff were extremely efficient & friendly. I really would have no hesitation in recommending them . They were excellent… Read Full Review

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★☆☆☆☆

“Car problem free, took for an not, wouldn't start...”

Written on: 12/09/2017 by ArmaniLindsey495 (1 review written)

Took it local for mot , have no problem starting it , went to drive it away and it wouldn't start, I mentioned that it can't be the battery as I had a new one 8months ago, they said it was the starter motor, and now I have to pay £170. Am I right to be suspicious? In any other industry you wouldn't be blamed for thinking you were being taken in. one guy said the brushes in the starter motor don't work when the car is hot...its stone cold now and still ain't going anywhere. The staff were… Read Full Review

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★☆☆☆☆

“Awful staff and work”

Written on: 10/09/2017 by Lesliet18 (1 review written)

I left a very good condition car for service, charged me 500gbp saying breaks are gone. After service break lights are not working, annoying sound from dashboard, got three appointments and on every appointment they refused to look saying the don't have staff. Still waiting for the fix… Read Full Review

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★★☆☆☆

“mot re test”

Written on: 06/09/2017 by jjWentworth290 (1 review written)

i booked mot at halfords and asked was there a charge for re test and i was told twice there is no charge so when the car fialed mot the quote for the work was close to 200 pnds i thought this exsesive for pads and discs ang head light bulb so i took the car to a nother garage and the price was 110 pnds 85pnds cheaper if you the phone to have re test and i was told there would be a charge of 17pnds 50p so beware if u dont pay theyer high prices u will be charged a re test fee the garage is… Read Full Review

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★☆☆☆☆

“Bad service with two cars”

Written on: 05/09/2017 by Scrillopad123 (1 review written)

Serviced my insignia left halfords and lights flashing they did not fill the radiator had to go back. Then took the CElica in and had a bill for work that needed doing cost of 579.00 took it to another garage and all the jobs done for 238.64 they should be inspected by rogue trader on watchdog… Read Full Review

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★☆☆☆☆

“Bad car service”

Written on: 03/09/2017 by Scrillopad123 (1 review written)

Worst garage to take your car they don't even do the work you've paid for. Had a bill for work needed doing at567.00 took it to another garage had everything done for 227 00 pounds . they should be on rogue traders on watchdog… Read Full Review

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★☆☆☆☆

“Bad Mechanics”

Written on: 03/09/2017 by Searsmf1977 (1 review written)

I took my car to Halfords in Dartford for the first time to replace the drivers side brake caliper. The new caliper was fitted and I drove off thinking a great job done. It was until a week or so later I noticed the brake pedal needed pressing further down to brake. That said I took the car to an MOT station to check the brakes. When the car was lifted in to the air the MOT inspector noticed that the brake fluid cable leading to the new caliper which was fitted by Halfords of Dartford was… Read Full Review

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★★★★★

“Great value & service”

Written on: 18/08/2017 by Ayers240 (1 review written)

You can always rely on Halfords to give good and fair customer service and remain competitive. I would rather give my custom to local stores and my decision is based on how highly I rate the customer service and convenience. I like the flexibility of being able to click and collect then drop by to the store in a hour to collect. I also like the opening hours which makes shopping more convenient to me as a shift worker… Read Full Review

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★☆☆☆☆

“AFTER SALES SHAMBLES”

Written on: 10/08/2017 by seanw44 (1 review written)

Took my son's mountine bike back to Halfords Durham where it was purchased from for it's annual service. The bike had been used about a dozen times in 12 months due to health reasons, but still they said it needed a new chain at £ 18 and a gear clean at £15. When I rang the next day to ask if the bike was ready I was told it was and I could collect it. Sadly when I got there the bike had never been touched and I had to wait over an hour with the staff telling me to go next door (Asda)for a… Read Full Review

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★☆☆☆☆

“VERY EXPENSIVE, OVERPRICED!!”

Written on: 09/08/2017 by Roxy1313p (1 review written)

WE DECIDED TO USE HALFORDS TO CARRY OUT AN MOT AS THEY WERE OFFERING HALF PRICE MOT! THEY FORGOT TO MENTION THAT THEY OFFER HALF PRICE MOT BUT IF THE CAR FAILS ITS MOT THEY CHARGE ANOTHER £15 FOR A RE-MOT WHICH MAJORITY OF GARAGES DO FOR FREE IF THE VEHICLE FAILS AND YOU TAKE IT BACK FOR A RE-MOT WITHIN 10 WORKING DAYS. NOT TO MENTION WHEN WE RECIEVED THE MOT FAILURE AND ADVISIORIES HOW OVER PRICED AND EXPENSIVE IT WAS TO REPAIR. DISSAPOINTED TO FIND THEY FAILED TO NOTIFY CUSTOMERS THAT… Read Full Review

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★☆☆☆☆

“required assistance to start my car”

Written on: 02/08/2017 by TFotheringham (1 review written)

Upon attending Halfords at Halbeath ,Dunfermline store for car parts,I returned to my car outside the main door to find that my car battery was requiring a boost to start the engine. I went back to the store for assistance but the salesman said the supervisor said their jump leads were too light for a 2 and a half litre car and they could not help . My wife and I waited for one and a half hours until we could get a family member to help. My wife and I are both in our 70s,and I am disabled. My… Read Full Review

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★☆☆☆☆

“for people who dont know”

Written on: 27/07/2017 by Pabloy2 (1 review written)

overpriced extremely, got a price and it was more than double and quality of work poor, wouldn't recommend halfords to no one, i'am suprised that they still working… Read Full Review

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★★★☆☆

“Has a lot out of stock”

Written on: 23/07/2017 by xtHickey60 (1 review written)

I have twice gone to my local Halfords only to find they have been out of stock on each occasion, they never used to be like that… Read Full Review

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★★★★★

“AIR CONDITIONING REGAS”

Written on: 15/07/2017 by calabasa33 (1 review written)

I cannot thank the staff at halfords Horsam branch enough..My air conditioning was not working as it should..On the 11th July it was checked gas was low,it was recharged by a very pleasant youg man...Tried it for a couple of days Still not working..went back Saturday 15th expecting hassle...NOT SO..he came out re checked pressure,another minor top up .ALL WORKS AS IT SHOULD 5 STAR TREATMENT. .YOUR STAFF ARE A CREDIT TO YOUR COMPANY. ..THANK YOU… Read Full Review

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★★★★★

“Great!”

Written on: 05/07/2017 by Mummy45 (1 review written)

I booked an MOT on line at 6pm for the next day. The branch was ready for my car and completed the MOT in an hour and a half. Very happy, would recommend. Reasonable price too… Read Full Review

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★★★☆☆

“Expensive ”

Written on: 03/07/2017 by 69Power (1 review written)

recently went into Dorchester Halfords to purchase some light bulbs for my car. I bought a twin pack of bulbs for £16.99 and a side light for £7.99, also had a member of staff fit them for me -absolutely fine, pleasant process. However when I got to the checkout I was disgusted at the price it cost for fitting two bulbs into my vehicle. £8.00 per light. Which I wasn't aware of the time, nobody mentioned it would be so 'pricey' and to be charged PER BULB is ridiculous. If I had been aware of… Read Full Review

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★☆☆☆☆

“A complete shambles ”

Written on: 21/06/2017 by ahWade1976 (1 review written)

Absolutely disgusted with this garage; they got my booking wrong, did not fix the problem, phoned in sick the next day and then my vehicle wouldn't start as they had left the ignition on all night and drained the battery. They need to sort out their staffing issues; those that were there the next day felt overwhelmed and stressed. They did their best, but with the complete absence of paperwork there was nothing they could do to help me… Read Full Review

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★☆☆☆☆

“Wouldnt recomend them to my worst Enemy!”

Written on: 06/05/2017 by haHolman1987 (1 review written)

Popped in to get an MOT done due to my normal Garages MOT bay being upgraded. It failed, that didn't surprise me as something popped on the NS control arm on the way to the test. The replaced the arm for what they told me was a Ford part, it wasn't, it was some rubbish aftermarket part. They also didn't torque up the bolts correctly leaving the front bolt dangerously loose. To top it off they added an advisory to my MOT based on nothing at all, it now looks like there is a problem when there… Read Full Review

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