Halfords Reviews

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Halfords

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Latest Reviews

★☆☆☆☆

“Disgraceful be warned halfords letchworth autocentre ”

Written on: 27/08/2015 by Djstrauss281 (1 review written)

What a experience had a issue with my clutch pedal on my golf and took it to them. They quoted me a failed clutch and said i needed a new clutch and flywheel at a whopping £1220. After reading up about it and speaking to a vw Specialist i phoned them up and pressed them on how they came to conclusion it needed all above mentioned, they got rude with me and spilled that it could be something else but for them to apply warranty of 24k they need to change everything!! Turns out they never… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/08/2015 by Markpopple (1 review written)

Very helpful staff. I needed help with some car upholstery products and one member of staff stood out from everyone else. B**ky was well informed of product knowledge and was able to guide me in the right direction. Even advising me of the 3 for 2 offer on those products. Quite why I am not meant to give staff names on here is beyond me. I want this member of staff to get the recognition she deserves. Becky was wonderful and an asset to the business. Thank-you Becky… Read Full Review

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★★☆☆☆

“Ford Focus DPF”

Written on: 20/08/2015 by Jordanq285 (1 review written)

Had to take car into Halfords for dpf fault. Cost of repairs was not made clear and finished up will bill over £1k. Tried to get explanation of costs ie parts/labour but without much success. Cannot be sure that I have been charged correctly for the work carried out… Read Full Review

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★★★★★

“Customer Service and the extra attention provided”

Written on: 18/08/2015 by ConradLawson (1 review written)

On Tuesday 22-08-15 I had need to attend the Halfords store at at Scunthorpe as I need to replace a hose connector for a foot pump that I have owned for the last 8 years as it had snapped at the point where it connected to the main body of the pump. On entering the store I asked where I could locate accessories for inflation products and was directed by a lady  to the relevant area. I found a spare hose but due to the manner it was packaged I was unable to ascertain if this would fit onto… Read Full Review

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★★★★★

“Halfords Kingston - top customer service!! ”

Written on: 09/08/2015

I was taking part in Ride London 2015 and suffered a puncture as I entered the cobbled streets of Kingston - which was close to the Halfords store on the high street. As soon as I wheeled my bike into the store the manager realised that I was taking part in the charity ride and was in trouble, and arranged for someone from the bike repair team to drop everything and help me out with my bike. They removed and replaced my inner-tube and pumped up my tyre and had me on my way in less than 15… Read Full Review

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★☆☆☆☆

“RIP OFF MERCHANTS!!!!”

Written on: 09/08/2015 by Barnett472 (1 review written)

I took my car in for an MOT at the Halifax auto centre and the car failed the mot due to a major leak of exhaust gases from the manicap and told I needed a whole new exhaust when I recently had it replaced the previous year and it only needed the front section. I then went to another two garages to get my Toyota Aygo looked at and I was told that my car should of been passed on the mot as the gases should be an advisory on the mot and that the car only needed a new manicap section costing… Read Full Review

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★☆☆☆☆

“Beware - Changed Mercedes CLS Wheelrim with damaged one”

Written on: 07/08/2015 by Experrience (1 review written)

I had a misfortune to take my Mercedes CLS to Halfords Auto in Ilford to replace one front tyre. However on "examination" I was told that I needed to replace both front tyres. I agreed to this and ordered two Conti Tyres at a cost of £320. On collecting the car I noticed that one of my wheel rim was different, I pointed this out to them. I was informed that they noticed this and this must have been changed somewhere else. I was surprised as the car has always been serviced by the Mercedes… Read Full Review

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★★★★★

“Quick, efficient, job done! ”

Written on: 03/08/2015 by KaydenceCoughlin (1 review written)

You know you will pay more than smaller garages. Yet I prefer the customer service from halfords, also knowing when my car is usually fixed straight away. Drive away same day problem resolved! That does me, hate the back and forwards and the amount of days other garages keep my vehicle… Read Full Review

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★☆☆☆☆

“DESPICABLE...”

Written on: 30/07/2015 by Joseph1981 (1 review written)

Went to halfords auto centre, for free brake check, I think its a trick? BC they said my led brake light needed changing then they said it £7-50 then when I tock it in! They called me to the back of the shop and said it would cost me £160 + vat so I went private garage & it just need a new build, I'll never go to another halfords again, they try to frighten people… Read Full Review

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★☆☆☆☆

“Discovered that tyres are not available to fit at the time”

Written on: 24/07/2015 by sudsam (1 review written)

Ordered 4 tyres online on 23/7/15, asked to drop off car at 8.30am on 24/7/15. Upon arrival at the Halfords Autocentre discovered that tyres were not delivered for fitting. Option provided over phone later which did not meet my spec. Customer Service was hesitant to log a complaint and provide a reference number as the staff thought that it was not a complaint at all, when insisted said the reference number is her name and Halfords is a small team and does not have a complaint process that can… Read Full Review

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★☆☆☆☆

“Never use halfords”

Written on: 22/07/2015 by Kennythebutcher (2 reviews written)

just been in with my sons bike which the rear mechconism gears needed replacing, might I add AGAIN! As this is a fault with the bike I was disgusted with being asked to pay almost £30 to have it replaced as it was just out of warranty. I said to young lad called Adam who in truth was trying his best to be helpful I didn't mind paying for the part as it was out of warranty however the £15 labour charge was appalling as I wasn't happy with having to replace the same part within 12 months. Not… Read Full Review

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★☆☆☆☆

“Apes can do better avoid at all costs will keep you...”

Written on: 20/07/2015 by ktMorris332 (1 review written)

Everyone one in this center don't know what they are many cars come back time after time bring back led auto servicing this place should be investigated by trading standards and it will be by me… Read Full Review

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★☆☆☆☆

“Stockport Edward Street”

Written on: 19/07/2015 by SergioKelleher355 (1 review written)

Made an appointment to repair my air-con, when I turned up I was told they were running half an hour late and the job would take one hour, when I returned they had not even started the job and made no attempt to contact me. I phone Halfords customer service who listened to my complaint and told me someone would phone me back to address my issues, you wont believe it they ignored me I never heard a thing… Read Full Review

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★☆☆☆☆

“Halfords broke my air conditioning”

Written on: 17/07/2015 by dszubert (1 review written)

Took my vehicle for air-con service/recharge - came back with air conditioning not working at all!Seems they used the high-pressure port to drain and charge the system, knackering the compressor in the process. Thank-you Halfords!… Read Full Review

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★☆☆☆☆

“Ignored by Halfords over complaint about aircon recharge”

Written on: 14/07/2015 by Ghostie67 (1 review written)

Absolutely appalling at St Albans Autocentre. Paid for aircon recharge - took my money, no recharge! Paid £49 for an aircon service which includes a gas recharge as the temperature was blowing warm. Travelled half mile down road and it blew warm again - couldn't go back as I had an appointment to get to. Took the car to my usual mechanic who kept it for several days to check absolutely everything. There was nothing wrong with my aircon at all, except for no gas in it! He found 80g of gas and… Read Full Review

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Dcleach070667's Response to Ghostie67's Review

Written on: 15/07/2015

I had my Audi Air Conditioning gassed with an apparent leak. They still charged me the full price. "There are strict laws concerning the release of CFCs in to the atmosphere i said"." Why do you not check for leaks before gassing I asked ?","shrug of the shoulders " was the response. Mine is blowing warm air now. It was still pretty cold before gassing. I am thinking they have totally emptied my system to mimic a leak. I have not had time to take it in to Audi to have it properly looked at yet. Terrible company.

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Ghostie67's reply to Dcleach070667's Comment

Written on: 16/07/2015

I think this is a re-occurring issue with Halfords from what I read online. I fully expect they thought I'd come driving back in a few moments to say the aircon was still warm, and then they'd say 'Don't worry Luv, we'll take a look for ya...oh, it needs a new compressor at £500." So glad I went elsewhere, and I hope you can get your car looked at soon - I bet all it needs is new gas, nothing else.

I did get my refund today, but the manager refused to admit they were at fault, insisting there must have been a leak! When you do get your car sorted and there's no problem with it, push Halfords for a refund - it's only fair. Good luck.

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Ghostie67's Response to Ghostie67's Review

Written on: 16/07/2015

Got my refund, but Halfords refused to admit they had done anything wrong!

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★☆☆☆☆

“Rip off air conditioning service”

Written on: 13/07/2015 by shass (10 reviews written)

Halfords advertise an 'all in' car air conditioner service. Just book a time slot within three hours and they service your vehicles air conditioning, check it for leaks, change the comp oil, recharge with refrigerant gas and clean it out. I had to wait six hours, the resulting air conditioning worked for four hours before all the gas had mysteriously leaked out. They then quoted a small fortune to repair it and recharge it. Will never go back. Complete rip off… Read Full Review

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Ghostie67's Response to shass's Review

Written on: 14/07/2015

I was ripped off too - they never recharged my gas although I paid for it. So, took my car instead to my usual mechanic who found only 80g of gas (should be 500g) and after thorough testing, no leaks or anything else wrong with the aircon...apart from no gas in it - Halfords ripped me off. Customer services don't even care. I think a call to Trading Standards and Watchdog are required...

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★☆☆☆☆

“car servising”

Written on: 05/07/2015 by Joyce419 (1 review written)

Women beware they will take you for allthey can get out of you they did me twice. I had an annual service there first,they dint change the oil, I had to buy some two days later they said my wheels needed balancing they didn't I was told at a local garage.Then this year like a fool I went ther again, I was told I needed a new tyre rubbish, my car has only 4,500 on the clock. NEVER AGAIN STAY AWAY… Read Full Review

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Dcleach070667's Comment

Written on: 15/07/2015

It is not just women that suffer, A fuse went missing during my Audi major service. This fuse happened to ignite my oil lamp. Apparently they changed my oil sensors free of charge and bonnet catch, without success, before quoting me £1,200 for a new oil pump with labour. So concerned, and devastated, I took my car to Audi for a second opinion (health check). They replaced a missing fuse free of charge. my car has been perfect since. I am a 6 foot man whom plays Rugby, they don't discriminate .I learned a valuable life lesson. Yes main dealers are more expensive, but at least they are qualified mechanics. It is a false economy cutting corners to save a few pounds. From now on my car goes to Audi.

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★☆☆☆☆

“Attemt to obtain money for work not required”

Written on: 30/06/2015

Had my car serviced at Grays Branch and they could find no faults. Pleased with them. What I could not understand is their Basildon Branch a year ago said that the car needed new discs. The car had done only 6000 miles. Sent proof of this devious practice to Halfords who did not bother to reply… Read Full Review

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★☆☆☆☆

“Sloppy”

Written on: 25/06/2015 by Danielsyk443 (1 review written)

I went to Halfords Altrincham Manchester as I trusted the brand name after moving from North Manchester. Knowing that my Zafira needed new brakes all round, a service and MoT I thought my car would be in safe hands. Unfortunately I was hideously wrong. Originally I took the car in Sept 2014, since then I have taken it in to the same centre twice to get sloppy work repaired and, after this, no longer trusting them, I took it to KDM Motortech Altrincham to get an independent check on the work… Read Full Review

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★☆☆☆☆

“Rip-off puncture repairs”

Written on: 19/06/2015 by JacquelynFournier (1 review written)

Bicycle puncture repair. Offered the 'slime' treatment for an extra £5. Total £17.99. Bike was terrible upon its return, the back wheel wobbling about. Got a mechanic to take a look. Turns out they don't even repair the puncture - they just pump it full of slime and that does the job. In other words, you pay for a repair (which isn't really done), then you pay extra for something which actually does the job alone. Sounds confusing, but basically you pay twice for the same… Read Full Review

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