Halfords Reviews

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Latest Reviews

★☆☆☆☆

“DESPICABLE...”

Written on: 30/07/2015 by Joseph1981 (1 review written)

Went to halfords auto centre, for free brake check, I think its a trick? BC they said my led brake light needed changing then they said it £7-50 then when I tock it in! They called me to the back of the shop and said it would cost me £160 + vat so I went private garage & it just need a new build, I'll never go to another halfords again, they try to frighten people… Read Full Review

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★☆☆☆☆

“Discovered that tyres are not available to fit at the time”

Written on: 24/07/2015 by sudsam (1 review written)

Ordered 4 tyres online on 23/7/15, asked to drop off car at 8.30am on 24/7/15. Upon arrival at the Halfords Autocentre discovered that tyres were not delivered for fitting. Option provided over phone later which did not meet my spec. Customer Service was hesitant to log a complaint and provide a reference number as the staff thought that it was not a complaint at all, when insisted said the reference number is her name and Halfords is a small team and does not have a complaint process that can… Read Full Review

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★☆☆☆☆

“Never use halfords”

Written on: 22/07/2015 by Kennythebutcher (2 reviews written)

just been in with my sons bike which the rear mechconism gears needed replacing, might I add AGAIN! As this is a fault with the bike I was disgusted with being asked to pay almost £30 to have it replaced as it was just out of warranty. I said to young lad called Adam who in truth was trying his best to be helpful I didn't mind paying for the part as it was out of warranty however the £15 labour charge was appalling as I wasn't happy with having to replace the same part within 12 months. Not… Read Full Review

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★☆☆☆☆

“Apes can do better avoid at all costs will keep you...”

Written on: 20/07/2015 by ktMorris332 (1 review written)

Everyone one in this center don't know what they are many cars come back time after time bring back led auto servicing this place should be investigated by trading standards and it will be by me… Read Full Review

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★☆☆☆☆

“Stockport Edward Street”

Written on: 19/07/2015 by SergioKelleher355 (1 review written)

Made an appointment to repair my air-con, when I turned up I was told they were running half an hour late and the job would take one hour, when I returned they had not even started the job and made no attempt to contact me. I phone Halfords customer service who listened to my complaint and told me someone would phone me back to address my issues, you wont believe it they ignored me I never heard a thing… Read Full Review

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★☆☆☆☆

“Halfords broke my air conditioning”

Written on: 17/07/2015 by dszubert (1 review written)

Took my vehicle for air-con service/recharge - came back with air conditioning not working at all!Seems they used the high-pressure port to drain and charge the system, knackering the compressor in the process. Thank-you Halfords!… Read Full Review

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★☆☆☆☆

“Ignored by Halfords over complaint about aircon recharge”

Written on: 14/07/2015 by Ghostie67 (1 review written)

Absolutely appalling at St Albans Autocentre. Paid for aircon recharge - took my money, no recharge! Paid £49 for an aircon service which includes a gas recharge as the temperature was blowing warm. Travelled half mile down road and it blew warm again - couldn't go back as I had an appointment to get to. Took the car to my usual mechanic who kept it for several days to check absolutely everything. There was nothing wrong with my aircon at all, except for no gas in it! He found 80g of gas and… Read Full Review

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Dcleach070667's Response to Ghostie67's Review

Written on: 15/07/2015

I had my Audi Air Conditioning gassed with an apparent leak. They still charged me the full price. "There are strict laws concerning the release of CFCs in to the atmosphere i said"." Why do you not check for leaks before gassing I asked ?","shrug of the shoulders " was the response. Mine is blowing warm air now. It was still pretty cold before gassing. I am thinking they have totally emptied my system to mimic a leak. I have not had time to take it in to Audi to have it properly looked at yet. Terrible company.

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Ghostie67's reply to Dcleach070667's Comment

Written on: 16/07/2015

I think this is a re-occurring issue with Halfords from what I read online. I fully expect they thought I'd come driving back in a few moments to say the aircon was still warm, and then they'd say 'Don't worry Luv, we'll take a look for ya...oh, it needs a new compressor at £500." So glad I went elsewhere, and I hope you can get your car looked at soon - I bet all it needs is new gas, nothing else.

I did get my refund today, but the manager refused to admit they were at fault, insisting there must have been a leak! When you do get your car sorted and there's no problem with it, push Halfords for a refund - it's only fair. Good luck.

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Ghostie67's Response to Ghostie67's Review

Written on: 16/07/2015

Got my refund, but Halfords refused to admit they had done anything wrong!

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★☆☆☆☆

“Rip off air conditioning service”

Written on: 13/07/2015 by shass (10 reviews written)

Halfords advertise an 'all in' car air conditioner service. Just book a time slot within three hours and they service your vehicles air conditioning, check it for leaks, change the comp oil, recharge with refrigerant gas and clean it out. I had to wait six hours, the resulting air conditioning worked for four hours before all the gas had mysteriously leaked out. They then quoted a small fortune to repair it and recharge it. Will never go back. Complete rip off… Read Full Review

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Ghostie67's Response to shass's Review

Written on: 14/07/2015

I was ripped off too - they never recharged my gas although I paid for it. So, took my car instead to my usual mechanic who found only 80g of gas (should be 500g) and after thorough testing, no leaks or anything else wrong with the aircon...apart from no gas in it - Halfords ripped me off. Customer services don't even care. I think a call to Trading Standards and Watchdog are required...

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★☆☆☆☆

“car servising”

Written on: 05/07/2015 by Joyce419 (1 review written)

Women beware they will take you for allthey can get out of you they did me twice. I had an annual service there first,they dint change the oil, I had to buy some two days later they said my wheels needed balancing they didn't I was told at a local garage.Then this year like a fool I went ther again, I was told I needed a new tyre rubbish, my car has only 4,500 on the clock. NEVER AGAIN STAY AWAY… Read Full Review

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Dcleach070667's Comment

Written on: 15/07/2015

It is not just women that suffer, A fuse went missing during my Audi major service. This fuse happened to ignite my oil lamp. Apparently they changed my oil sensors free of charge and bonnet catch, without success, before quoting me £1,200 for a new oil pump with labour. So concerned, and devastated, I took my car to Audi for a second opinion (health check). They replaced a missing fuse free of charge. my car has been perfect since. I am a 6 foot man whom plays Rugby, they don't discriminate .I learned a valuable life lesson. Yes main dealers are more expensive, but at least they are qualified mechanics. It is a false economy cutting corners to save a few pounds. From now on my car goes to Audi.

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★☆☆☆☆

“Attemt to obtain money for work not required”

Written on: 30/06/2015

Had my car serviced at Grays Branch and they could find no faults. Pleased with them. What I could not understand is their Basildon Branch a year ago said that the car needed new discs. The car had done only 6000 miles. Sent proof of this devious practice to Halfords who did not bother to reply… Read Full Review

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★☆☆☆☆

“Sloppy”

Written on: 25/06/2015 by Danielsyk443 (1 review written)

I went to Halfords Altrincham Manchester as I trusted the brand name after moving from North Manchester. Knowing that my Zafira needed new brakes all round, a service and MoT I thought my car would be in safe hands. Unfortunately I was hideously wrong. Originally I took the car in Sept 2014, since then I have taken it in to the same centre twice to get sloppy work repaired and, after this, no longer trusting them, I took it to KDM Motortech Altrincham to get an independent check on the work… Read Full Review

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★☆☆☆☆

“Rip-off puncture repairs”

Written on: 19/06/2015 by JacquelynFournier (1 review written)

Bicycle puncture repair. Offered the 'slime' treatment for an extra £5. Total £17.99. Bike was terrible upon its return, the back wheel wobbling about. Got a mechanic to take a look. Turns out they don't even repair the puncture - they just pump it full of slime and that does the job. In other words, you pay for a repair (which isn't really done), then you pay extra for something which actually does the job alone. Sounds confusing, but basically you pay twice for the same… Read Full Review

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★☆☆☆☆

“never again”

Written on: 19/06/2015 by Chapmanzv294 (1 review written)

This was my second visit to halfords autocenter in Portsmouth. First one (MOT) run nice and smoothly, no problems what so ever, good, fast and efficient service. Encouraged by the above I have decided to book full (major) service with them. About a week after the service on a motorway in the middle of the night engine in my car stopped working with a large noise. One of the spark plug popped out . Towing the car cost me a lot of money as it happened quite far away from my home and I didn't… Read Full Review

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★☆☆☆☆

“AA used this company as a recommended auto center, the...”

Written on: 16/06/2015 by 1954McKinnon (1 review written)

AA used this company as a recommended auto center, the AA are blind therefore opt in for AA recovery repair let AA get ripped off. Got quoted 370 for clutch repair (amber) on an 08 fiesta. AA did not recommended another. After no choice due to requiring the car for work later looked at average price 150-270. My local would of collected it and done the work for £225. Bad company and have a style of creative accounting on there invoices by added in things within the quote… Read Full Review

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★☆☆☆☆

“Don't do it!”

Written on: 10/06/2015 by Leege (1 review written)

I had a full service carried out, last year, in Oxford and one word describes every aspect of the experience (from front desk to mechanics). I am going to put my car in for a full service elsewhere this year as I have reason to believe that Halfords did not carry out the 'full service' as paid for. The oil change for starters. I will have this verified by the mechanic this time around and ensure that the findings are sent to the local paper. Halfords have ripped me off, and gave me… Read Full Review

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★☆☆☆☆

“Not good in anyway”

Written on: 08/06/2015 by johny156 (1 review written)

Halfords autocentre Sutton surrey Stay well clear of this place, terrible customer service don't do the work there are suppose to do even when it has booked in a whole week before. A complete waste of time, they did refund my money but I wish I had just gone to somewhere else in the first place. Stay away from this rubbish and go to a professional halfords should of stuck with pedal bikes… Read Full Review

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★☆☆☆☆

“Discount MOT a cynical loss leader policy ”

Written on: 06/06/2015 by Cali329 (1 review written)

The discount MOT campaign at Halfords is a blatant loss leader strategy hidden in plain view. Trouble is we are intimidated by the oily back street garage and see their autocentres as well organised and customer friendly. Don't be fooled. All my family cars fail on headlight aim . Funny that. I actually watched my ' repair' during the retest. Literally took one minute. The manager phoned me to let me know it had been done. I was sitting 10 feet behind him in the waiting area where I told him I… Read Full Review

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★☆☆☆☆

“Shoddy work, amateurs at best ”

Written on: 05/06/2015

All I can say is, their reviews say it all and I wish I had read them first! I first took my car to them for a full service and 2 new tyres, as far as I'm aware the job was done sufficiently, so I took it back for its MOT, it's appointment was at 9, it wasn't until 3 that I eventually heard anything, and it had failed... They said the brakes might just need a clean (£50 later) and it passed. When I got the phone call saying it had passed they went on to tell me that someone had reversed into… Read Full Review

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★☆☆☆☆

“350z fault find ”

Written on: 02/06/2015 by Blackwell386 (1 review written)

Do not take your car to these people if it is more complicated than a ford model T, I had a suspension rattle which I described them and they came back saying my clutch is at fault... Later turned out to be suspension bush. New clutch 800 Suspension bush 20 … Read Full Review

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★☆☆☆☆

“Beware if you are considering using Halfords Repair...”

Written on: 28/05/2015

We have had the car booked in for a major service for over 2 weeks. The evening before the service was due we received a call from Halfords cancelling the service due to staff shortage. Instead of booking us in on the next working day we were bumped to over a week later, totally unacceptable for a company of their size!! When we contacted the customer services they were not interested in helping us either. Beware, if this was an MOT they would have forced you to take the car off the road. Have… Read Full Review

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