Halfords Reviews

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Halfords

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Latest Reviews

★☆☆☆☆

“Wrong tyres, 1 hour booking took 4.5 hours, AND...”

Written on: 22/08/2014 by Peterr1000 (1 review written)

On the Halfords website it makes the bold statement: "Book online today and you will get Trust, Expertise, Price Guarantee, Quality Guarantee as standard." I beg to differ. I booked & paid on-line, two weeks in advance. I ordered Bridgestone tyres. I delivered my car for the 1 hour appointment & was called 40 minutes later to say only Goodyears were available & that even though they "were more expensive" they would honour the original price. They also advised one of my rear tyres had deep… Read Full Review

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★★★★★

“Air conditioning fix on my audi a4”

Written on: 20/08/2014 by Jamesh7143 (1 review written)

My air conditioning wasn't blowing nice cold air so took my vehicle to my local halfords in cardiff. I was served by an employee named Curtis. He was very polite and helpful. He re gassed my air com system promptly, to which he found a small leak in the system. He explained , that they also could repair the problem by using a can of stop leak. He checked stock but they had none in the store. Curtis then looked on the computer system and located the required item at another store locally and… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 19/08/2014 by Lizardman (1 review written)

I had a service 7weeks before my mot When I went there for mot they failed it because they said I my car was smokeless engine was noise the co was hight remember I all ready had a service could not believe it I went mad saying it could be my cat sender I complained about this aim going to see about this they said come back the next day for a re test funny I did and it pass … Read Full Review

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★★★★☆

“Friendly, helpful, and on time.”

Written on: 19/08/2014 by Dalrymple1952 (1 review written)

Excellent service. They explained what needed doing, split it into two trips as I couldn't afford it in one go, and the work was done efficiently and well. Will be coming back… Read Full Review

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★★★★★

“Great Service, would highly recommend”

Written on: 18/08/2014 by BenBulluk (1 review written)

Half price service for £200, i know my car needed quite a bit doing, booked the car in for a 1pm service, was told 4 hours. 2 hrs later i was phoned and told i needed quite a bit doing, 2 new tyres, new oil sump, exhaust repair, light bulb replacement , new brake pads and discs, new oil filter and a few other bits, umm'd and errrr'd and said if it needed doing to get it done. they said they would keep the price down and they did. all in all it cost £540, and after checking with a garage… Read Full Review

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★☆☆☆☆

“They charge little for MOT but they defently fail ur car”

Written on: 17/08/2014 by Flanagan266 (1 review written)

They charge u little for MOT and then they fail you and get money out of you this way. Acton brunch such bad customer service I hope watchdog look Into this. Best regards … Read Full Review

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★☆☆☆☆

“Ripping of your money in the name of gaurentee”

Written on: 16/08/2014 by LamontWoodard (1 review written)

I was tempted by Halfords discount offer by marketing call. I had mot+service booked at Ilford service centre on Saturday at 8:30am. They called me at 1:00pm and informed me that the Engine oil sump bolt thread is broken (they blamed it on earlier service carried out side halfords) and the entire unit need to be replaced and they can carry out the repair on Monday only. I need the car on Monday since I already planned my trip. I was bit desperate to get it done on same day. I checked other… Read Full Review

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★☆☆☆☆

“upselling unnecessary repairs”

Written on: 13/08/2014 by paulshwk (4 reviews written)

My wives car recently had a service and MOT at Halfords. To cut a long story short they came up with a list of things that they "highly recommended" she got fixed, and gave her a price. Things included...rusty road springs (yes those quarter inch thick springs apparently needed changing for some surface rust!) and amongst other items a tyre that was 1mm above the legal limit. Ok, the tyre fair enough. She took the car the next day to our local ATS who said the tyre had 4mm of tread and… Read Full Review

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Farabet's Response to paulshwk's Review

Written on: 14/08/2014

avoid indeed!!
I past my MOT the last 11/08/2014. Both front spring coils + offside front anti-roll bar equals £386.11. I did trust them and paid for the repair. When I arrived home did a bit of research and call another Halford Autocentre garage and got a quotation of £269.14. I said to customer service to give me a response about the different prices and to avoid telling me that second garage made an error as I provided all the correct details about my car.
Customer support did call both of them and the result was wrong quotation by the second garage which it is only 2 miles apart. Obviously, I do not trust them any longer and will not recommend them. I also check quotation with another local garage who quoted £200 for the same job. Please, avoid Halford Autocentres.

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Paulshwk's reply to Farabet's Comment

Written on: 14/08/2014

Well, I've upset the 'customer services' guy on the Halfords website. He was asking for me to take the car back in so that they could measure the tyres again. I obviously said no, because not only have ATS checked them but I've check as well and the depth is 4mm not 2.5mm. Anyway, I said that I had told Halfords about the issue, I wouldn't be going back, and that I didn't care if they take any action or not. The end result was a short email from them saying sorry they could help and they would remove me from their database!! Well, that's fine as it saves me having to ask them to do that. However, what terrible customer service. If the company I work for took that attitude I'm sure the person who said it would be in serious trouble.

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★☆☆☆☆

“Shockingly Bad Service ”

Written on: 09/08/2014 by BroganSaunders (1 review written)

Took our car for an MOT on the 4th August (Kettering) @ 4.45pm (bare this is mind) We received a call advising us that our. At had failed on a near side front headlight. Ok, fair enough, these things happen we thought !! Were advised a replacement headlight would be £425.00 all in and could be arranged for following day ! MOT was due two days later so we instructed Halfords to go ahead and source the part. We received a further call no advising that the original part was on "back order" and… Read Full Review

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★☆☆☆☆

“What can i say”

Written on: 08/08/2014 by HonestAl (1 review written)

Maybe all I have to say is they charge £75 and hour!!!!! Enough said… Read Full Review

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★☆☆☆☆

“Idiots”

Written on: 30/07/2014 by Leonardov469 (1 review written)

Idiots, idiots, waste of time… Read Full Review

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★☆☆☆☆

“Rip off merchants - Avoid at all costs”

Written on: 29/07/2014 by Shaikha (1 review written)

Just used halfords (bilston street wolverhampton) to repair a blown radiator, as recommended by aa breakdown, and can honestly say this is the worst company I have dealt with. Not only have they done a very poor job as radiator is still leaking but they have no idea what they are doing. They have tried to suggest various repairs as being necessary which according to other garages are not not. In addition to this the customer service they provided was diabolical and is not something you would… Read Full Review

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★☆☆☆☆

“no can do attitude”

Written on: 28/07/2014 by lullabelle1960 (1 review written)

Went in to get an indicator bulb replaced. Couldnt do it. Said it was too difficult!!! Guy was v moody and clearly wasnt interested. Im disgusted. Went in to pay for something else and no please or thankyou. Bad service!!… Read Full Review

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★★☆☆☆

“Replace everything they can”

Written on: 28/07/2014 by 72Aguirre (1 review written)

Went for a free exhaust check as I have noticed it started blowing not long ago.They found the hole straight away, because it was in the cheapest exhaust part they started making stuff up trying to convince me to replace the complete set!They are afraid to do any hard work - there is a bit of rust, big thing! They have no idea what they are doing looking for the easy job. I will never let them do any work to my car as they aren't real mechanics! Manchester Openshaw branch… Read Full Review

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★☆☆☆☆

“Halfords Autocentre Pontypridd”

Written on: 22/07/2014 by wales1975 (1 review written)

Took my car in for a fuel plus service and free safety check. It took 3 hours to complete. The safety report was horrifying, over £850 of repairs needed! 4 new tyres, new suspension arms, brake discs,new bulbs and wheel allignment needed. I took the car for a second opinion at an independent garage. The report from Halfords was rubbished. Only one tyre needed changing due to a small crack on the side wall, all the other tyres had at least 4mm left on them. Brake discs were fine and pads… Read Full Review

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★☆☆☆☆

“Cycle cassette replacement”

Written on: 21/07/2014 by Kierra1985 (1 review written)

I put my wheel in 4 days ago to Halfords Paisley to have the cassette replaced (had bought a new one)because I did not have the strength to remove the old one even with the correct tools. I was told it would be done in two days. Went back in 4 days - still not done - told the guy who did them was off - no apology - very surly service.in just took the wheel back. This terrible service is in marked contrast to very good service I have had recently at Halfords Braehead and Greenock… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 20/07/2014 by Dante1978 (1 review written)

I needed to order some parts for my bike, but not having too much knowledge of the specifics I decided to visit the store and speak to one of the bike mechanics. As I work close to the Swansea store I thought it would be ideal for dropping bike off. I had already decided what I thought I needed and the mechanic agreed and advised I ordered them myself online as things don't tend to come in as quick if the store orders them for you, I wanted the store to fit the parts to my bike also, but I… Read Full Review

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★☆☆☆☆

“no customer focus”

Written on: 20/07/2014 by Willoughby26 (1 review written)

took my new MTB Boardman pro for its 6 week service, only to be told by the assistant manager that this could take 48 hrs to complete, quoting Halfords website repairs timescales. told him it was only the gears that needed adjustment, but he could not fit this 5 minute job in, so i have to make another round trip. WELL DONE HALFORDS… Read Full Review

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★☆☆☆☆

“ware halfords”

Written on: 19/07/2014 by 189McCollum (1 review written)

Car went in for service came out with deformed door seal due to them not understanding car jacking points. Went in second time for break disc replacement they manually forced the electric handbrake off and ruined the calipers… Read Full Review

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★☆☆☆☆

“Bikes from Halfords (Hull)”

Written on: 14/07/2014 by NathanielDavidson (1 review written)

Never placed a review before! After picking up a new bike from the Hull (St Andrews) store I would advise anybody against buying a bike from this store. Whilst the staff are friendly (even when giving a full refund) they seem unable to actually set-up a bike correctly. At collection it did not work (they had to strip another bike while I waited). Then after a short ride it was clear both front and back brakes (hydraulic discs) were rubbing and more importantly it would not stay in gear as it… Read Full Review

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