CSL Sofas www.csl-sofas.co.uk Reviews
Latest Reviews
★★★★★
“Fabulous service from start to finish”
Written on: 17/06/2013 by Vikilear91 (1 review written)
I bought my sofa from csl in stoke and from the sales staff to the admin staff to the delivery team the experience has been second to none. I would definitely recommend them (read more)
★☆☆☆☆
“waiting for a sofa that was to be delivered two days ago”
Written on: 17/06/2013 by RoseminaVP (1 review written)
This has got to be the worst company ever. They quite happily took the money for our sofa but boy are we having a hard time getting the sofa delivered! We had to pay an extra £15 to get CSL to deliver on saturday 15th June. The text/email we got stated that the delivery will be between 11-15:00 and if there are going to be delays the driver was going to call us and notify us. We waited and waited but the sofa didnt arrive. When we called the croydon branch where we bought the sofa we were... (read more)
★☆☆☆☆
“Watchdog, me & CSL”
Written on: 14/06/2013 by GloriaPhillips (2 reviews written)
Hi, I'm the lady who appeared on Watchdog Weds 12th June 2013. CSL still insist that there isn't a problem with my furniture. Purchased last year at a cost of over £2,000. Last communication from CSL told me "expectations are too high". All I ever wanted was for them to fix my furniture. I'm not prepared to let this go and I'm now contacting The Furniture Ombusman and Trading Standards. If anyone out there needs help I would suggest you contact Watchdog at the BBC the more emails they... (read more)
★☆☆☆☆
“paid £156 for a no messing insurance that meant...”
Written on: 14/06/2013
paid £156 for a no messing insurance that meant nothing and asked for A£47 call out fee to get them to call out and look at the PROBLEM.THEY did say without calling out they knew this was wear and tear though and acted insulted when i suggested she was just following a strict company policy to COMPLAINTS.SHE then told me she was a highly qualified technician trained by CSL[WITH xray VISION].SHE did get the chester store manager to ring me as the deal was struck there approx 3 years AGO.SHE... (read more)
Gloriaphillips's Comment
Written on: 17/06/2013
Hi, They also told me it was fair wear and tear after only 12 weeks use! 3 weeks of which we were away for! They should be closed down. I'm contacting the furniture ombudsman and trading standards about the way they operate.
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★☆☆☆☆
“Csl company ”
Written on: 14/06/2013
I bought a cream leather suite from them about 15 years ago and it cost over £5000, all the coating came off after about 3 months, they came out and painted a coating on but that didnt last long, should of been guaranteed for a couple if years but they would not have anything to do with it again, i would not advise anybody to go there, unless they have money to burn. Really bad quality of furniture and customer service. (read more)
Jot1's Comment
Written on: 17/06/2013
I too purchased a leather sofa 2 years ago , the leather started peeling after 9 months and has gradually got worse. I was informed that this happens with leather and you have to use throws on your nice new leather sofa to stop this occurring! The salesmen need to inform you on buying that this can occur with their leather sofa ranges.
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★☆☆☆☆
“concerned just ordered”
Written on: 13/06/2013 by cyrilpulver1 (1 review written)
I tried to cancel my sofa order two days after we signed.The Watchdog program had just been aired and I was concerned about quality and after service issues. The customer service lady proudly told me that 85 per cent of their customers were satisfied and did not require a service call, meaning that 15% of customers did have issues. I consider that a startling revelation. 150 out of every 1000 customers were so unsatisfied that they needed a service expert to call round She stated that no way... (read more)
Gloriaphillips's Response to cyrilpulver1's Review
Written on: 13/06/2013
Hi, I'm the Gloria Phillips who featured on Watchdog last night and to date CSL still will not honour The Sale of Goods Act and put right what is wrong. I spend over £2,000 with them and have now had the furniture for 14 months, looks like I'm stuck with it. I really hope you can get a full refund and will purchase your furniture elsewhere. Good Luck.
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Jot1's Response to cyrilpulver1's Review
Written on: 17/06/2013
I would be concerned if you have ordered a leather range. I too have had similar problems to what was highlighted on watchdog. My leather sofa started peeling off after nine months and gradually got worse in various places and they would not do anything about it unless I paid for a re cover but then it may not match. I since had a re selection offered to me which I accepted, a fabric range, only had this a few weeks and can already see that the cushioning is not going to last long , going flat already. So yes I would be wary.
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★☆☆☆☆
“THE WORST FURNITURE .I HAVE EVER BOUGHT.”
Written on: 12/06/2013
SETTEES SEATS SINK IN ON THE END SEATS AND THE MIDDLE SEAT STAYS UP AND IS VERY HARD TO SIT ON. WE HAVE BEEN SOLD A LOAD OF RUBBISH . IF YOU WANT TO COME AND TRY BEFORE YOU BUY .YOU MAY .I WOULD LIKE TO STOP SOMEONE ELSE BEING ROBBED OUT OF THEIR WELL EARN MONEY. NO USE IN COMPLAINING YOU GET NOWHERE WITH THEM . NO NEED TOCLUDE ANYMORE INFO. I BET THIS IS... (read more)
Gloriaphillips's Comment
Written on: 17/06/2013
Hi, I too feel I've been robbed by CSL. Am now contacting the furniture ombudsman and trading standards, would suggest you do the same. Their customer services are a joke, I've now been told that my expectations are at fault. Simply, because I've asked them to make good my furniture which cost over £2,000. Please email Watchdog as they may do an update on the many more unhappy customers that CSL have.
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★☆☆☆☆
“absolute joke!crap!”
Written on: 12/06/2013 by kerryH89
took time off work with my fiancé and also parents who took time off work to take us to the nearest csl store..2 n half hours away. rang up a couple of days before to make sure the sofa we had seen online would be on show,we were told yes it was.arrived on the day to find the sofa and different combinations wrapped up..ready to go into warehouse storage! were not told this would be happening on the phone.had to look at sofa wrapped up outside! decided on colours,sofa and swivel... (read more)
★☆☆☆☆
“CSL c r a p sofas limited”
Written on: 12/06/2013 by Luke0790
Worst sofa ever. Cushions were terrible with very little stuffing. Had and engineer who came out who said they need fluffing up after you get off manually by yourself. Argued constantly with no luck with them. Got rid of them after just 6 months as so fed up of them. Spent 1500 pounds on them. Cushion problem started as soon as we bought them. Never would I shop there again. avoid this shop and never be tempted to even have a look. (read more)
★☆☆☆☆
“Aftersales poor”
Written on: 12/06/2013 by DisatisfiedCustomer14 (1 review written)
After a few months a rip appeared in my leather on the leather kickboards on the recliner. CSL asked me to send pictures , then rang 20 minutes later and said i had caused fault myself. But they would repair it and charge me. Buyers beware .........Sales are great , tough when you get it home. (read more)
Gloriaphillips's Response to DisatisfiedCustomer14's Review
Written on: 17/06/2013
Hi, I totally agree after sale is non-existant. Told me my expectations are at fault, for wanting them to make good the furniture. Am now getting in touch with the furniture ombudsman and trading standards. Suggest you email Watchdog the more emails they get, maybe they will run any update this week with many more unhappy CSL customers.
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Showing 1 - 10 of 748 Reviews
★★★★★
“Excellent customer relations”
Written on: 10/06/2013 by NWorthington
After going to Blackpool CSL twice in one week, decided on the suite of my dreams, being a lady on my own, needed more help than most, Gary made sure that he provided all the information and knowledge of the specific suite I was interested in, and took the time to explain all finance details to me. This guy is a fantastic salesman and very approachable and would personally recommend to anyone buying a new suite to deal with him and the company. He is an important asset to CSL. Thanks . (read more)
Jot1's Response to NWorthington's Review
Written on: 17/06/2013
csl employee maybe?
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★★★★★
“Excellent Service. Good Price”
Written on: 09/06/2013
Walked into the store in Purley Way. It was one of 3 we visited. Had not heard of CSL prior to this. The staff member (Simran) who dealt with us was very polite and friendly. Most importantly he wasn't pushy. He came over to answer questions when we needed him but otherwise left us to make our way in our own time. We were unsure about buying a sofa we liked and again he was helpful but not pushy. After visiting 2 other shops, we came back the next day to buy our sofa and were again greeted... (read more)
★★★★★
“The three amigos”
Written on: 08/06/2013
The three amigos scot the sales rep very professional did not hassle and very knowledgable and at the Rotherham branch he is the only one small enough to fit through the store room door ha! Ha! The two delivery drivers were very polite well spoken and nothing was too much trouble for them all your team did an excellent job from the time we went in your showroom to the time we received the goods very well done csl, I wish a lot more companies took the same approach. I would very much... (read more)
★★★★★
“FANTASTIC!!”
Written on: 07/06/2013 by Lesleya06 (1 review written)
Excellent customer service from the moment I stepped into the store, kept up to date with the online tracking service and delivery men were amazing, sofa well packed and carefully assembled, cannot fault the delivery men. After care advice given and everything thoroughly explained. Sofa has taken pride of place in my living room, fantastic!! (read more)
★★★★★
“excellent service”
Written on: 01/06/2013 by wright73 (1 review written)
hello,we went to csl solihull to look at corner suites,got there just as was opening and was greeted by asif who gave us brief information then let us walk around store at our own pace,we had a good idea what we was looking for from looking on csl website but we only found one out of two which we had been intrested in from website,asif came back to us and found the other one for us to look at,overall a excellent service,no pressure selling at any time like other stores(scs)we look forward to... (read more)
Ag1234's Response to wright73's Review
Written on: 04/06/2013
I have seen Mr Wright73 promoting csl on several forums. Most probably a paid csl agent.
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Wright73's reply to Ag1234's Comment
Written on: 04/06/2013
I would like to see you prove that as I have only reviewed this once
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Ag1234's Response to wright73's Review
Written on: 04/06/2013
I've seen Mr Wright73 promoting csl on several forums. Most probably a paid csl agent.
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Jot1's Response to wright73's Review
Written on: 17/06/2013
yes I have seen many of these posts that read very similar, not with the same names .
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Jot1's Response to wright73's Review
Written on: 17/06/2013
There seems to be a pattern of a few bad reviews then a few good ones to put the star rating back up again, they all read very similar and its quite amusing that employees or agents will post about themselves!
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★☆☆☆☆
“Do not buy”
Written on: 31/05/2013
It all started when delivered pieces of furniture different colours after 12 months foam in recliner collapsed took out accidental damage plus electric parts ins not worth a toss been fobbed off from start to finish please do not buy from this company as soon as money changes hands warranty void beleave me is am left with a 2 year old suite with a collapsed cushion and an a electric recliner that has not worked for the last 6 month despite paying ins DO NOT BUY FROM THIS COMPANY BE WARNED (read more)
Gloriaphillips's Comment
Written on: 17/06/2013
Hi, Would suggest you contact the furniture ombudsman as I am now doing and also trading standards. If you can send an email to Watchdog as well, the more uphappy customers they know about they may do an update this week on CSL.
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★☆☆☆☆
“Don't risk it!”
Written on: 31/05/2013 by Lividmay13
Absolutely disgraceful customer service. Now almost five months since we ordered our sofa- CSL delivered the wrong style of sofa in March. Still waiting for the order to be corrected - sent numerous emails, made calls to customer services and we are still waiting. Paid cash for the sofa from the Gateshead branch £1750. Don't make the mistake we have shop else where. Taking the matter forward with Trading Standards. I am still waiting yet another week later for someone from CSL to just... (read more)
★★☆☆☆
“Chinese sofa? Oh no sir it's an Italian one. B.S!!!”
Written on: 30/05/2013 by Deets69 (1 review written)
Be very wary buying from CSL. I recently bought a RIMINI CORNER SUITE from the Blackburn CSL store. Cost was a total of £1860 inc clean kit platinum insurance and delivery. After an awful experience recently with a leather corner group bought elsewhere, I explained to the salesman that I was awaiting collection and refund of my current suite and then I would be in a position to buy and pay in full. He basically told me to secure the Rimini at its current price I could pay a deposit and he... (read more)
Deets69's Response to Deets69's Review
Written on: 31/05/2013
PLEASE SEE REVIEW LISTED -- ' VERY GOOD CUSTOMER LIASON'
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★★★★★
“Excellent after care service”
Written on: 29/05/2013 by KarenCowell (1 review written)
I bought a Raphael chair from CSL four years ago, and the base has broken. I have to say I was disappointed that this was not covered under the warranty as it apparently is down to wear and tear. That being said the chair is so comfortable that I planned to buy a new one. When I went to the store I was disappointed to find that the model now was not all leather but has fabric seats. Unsure of what to do I spoke to a member of staff who told me that CSL would come and look at the chair and I... (read more)
★☆☆☆☆
“VERY POOR SERVICE”
Written on: 28/05/2013 by psam
I ordered my Sofa's from Croydon 11 weeks ago, was promised the world at time of the Sale. When the Sofa's arrived they were stained all over, there is noway they should have even come out for delivery in that state. From there on it has been a complete disaster, if you want proper customer service DONT BUY FROM HERE. (read more)
Boxer900's Response to psam's Review
Written on: 16/06/2013
I'm so pleased I watch Watchdog! And now having read the reviews there is no way I would buy from CSL!!! I was just about to spend £1500 this week but now I will be taking my money else where. Maybe a name I can trust M&S or John Lewis I think...
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Showing 11 - 20 of 748 Reviews
★★★★★
“Excellent customer service ”
Written on: 27/05/2013 by manutd2005
We purchased our new sofa today 27/5/2013 from the Parkgate Rotherham store, the sales assistant Kaz who helped us choose our sofa was very helpful she made our whole experience very enjoyable. There was no pressure put on us at all, just lots of information and knowledge shared with us and then we made the decision to buy. I would definatley recommend this store to a friend. (read more)
★★★★★
“Amazing, Amazing, Amazing”
Written on: 25/05/2013 by GerryBoyle (1 review written)
I recently bought a sofa in csl's new store in paisley. I was met by Brian and giving some tips on how to use the store. The service and advice I received was second to none! I wasn't really sure if I wanted a corner or a 3 seater n 2 seater. Brian asked me to describe the room and how it would be used with this he seemed to know exactly what would be best. He took his time as was not too sure what colours would look best. I had some colour samples with me for paper and paint samples. He... (read more)
★★★★★
“Great Customer Experience”
Written on: 24/05/2013
Used the website to help us pick sofas and see what sort of range was available and it was great to see how much things would cost and how they might look. Liked that fact that we could get on line help as well. In the end as I couldn't make a decision so we travelled to the Paisley store on Sunday to look at sofas and it was certainly worth the trip. The staff just let us browse and did not hound as at all. They even have the latest technology so you can easily work out how much your... (read more)
★★★★★
“Fantastic ”
Written on: 24/05/2013 by Gracemcdermott
1431226/1 Just purchased the harwood chair and footstool at the paisley store the shop was amazing set out the saleswoman gail was very nice she did not push me or hassle me or give me a hard sell she just let me wounder around the shop at my own leisure. once i had confirmed the order i got all my paperwork from the admin team and she explained everything regarding booking in my furniture and how to track my order. Everyone in store was so friendly. when arrived it looked it amazing in our... (read more)
★★☆☆☆
“terrible sales assistant, placed order wrong sofa...”
Written on: 23/05/2013 by timw26 (1 review written)
Ref no:1412945/1 Dear sir/ madam On Friday 3rd of May the delivery of my sofa arrived but upon arrival I noticed immediately that the sofa wasn't the correct leather that I had ordered. The sales adviser confirmed that I would be ordering the same leather quality I had asked for on display but in brown. On my delivery day I explained to the delivery driver that this wasn't the correct sofa. I immediately contacted customers service and they advised me to book a... (read more)
★☆☆☆☆
“Don't buy from csl go else where”
Written on: 19/05/2013 by Griffiths.J (1 review written)
I bought a moretta corner suite for my disabled mother.. All was good until we took deliver!! A few days later it looked like it was 10 years old and faults where found, we called them out 3x times to fix, the repair guy was not very nice and tried to say we had to every day fluff/ take ever cushion off and kneel on it or walk on it.. HELLO she's disabled.. The foot stool part of the suite is brand new as she can't get on it or gets stuck trying to get off!! They got my money and are not... (read more)
Csl Customer Care's Response to Griffiths.J's Review
Written on: 27/05/2013
Dear Sir/Madam,
Thank you for your review.
I would like to investigate further, therefore I would be grateful if you could email me direct including your reference number or postcode.
Kind regards,
Leigh
CSL
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Griffiths.j's reply to Csl Customer Care's Comment
Written on: 18/06/2013
If you think you can this this mess out you can email me on:
aeb-properties@hotmail.co.uk
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★★★★★
“Really good service ”
Written on: 19/05/2013
On entering the store Csl, Lincoln, we were met by friendly staff, who gave us enough time to browse to find what we were looking for. After reviewing the sofas on offer we did finally find the lovely 2 seater sofa (BERWICK 2STR CAL BROWN+AMAZE BROWN). The next step was performed by the sales consultant, which was the final sale. This was conducted in a very positive and professional way. We were offered a choice of refreshment; and enjoyed a lovely cup of coffee, while the consultation... (read more)
★☆☆☆☆
“DO NOT BUY FROM CSL.POOR SERVICE AND FURNITURE QUALITY”
Written on: 17/05/2013 by mrsmartin10
On delivery of 2x2 Luciana leather sofas delivered on the 1.5.13 from Croydon branch. I noticed the quality of the leather after sitting was puddling and no recovery of leather seating. On Third day I called customer services, who sent someone to take pictures. He said CSL would be intouch with the outcome. No response. I called customer services, held on phone for long durations before I spoke to someone and was informed that furniture should be plumped/dressed after every use. I have never... (read more)
Csl Customer Care's Response to mrsmartin10's Review
Written on: 27/05/2013
Dear Sir/Madam,
Thank you for your comments.
I would be grateful if you could email me direct, including your reference number or postcode so that I may investigate further.
Kind regards,
Leigh CSL.
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★☆☆☆☆
“NO CUSTOMER SERVICE”
Written on: 16/05/2013 by XOO512 (1 review written)
we ordered our 2 electric recliners form stockport on 26 jan 13. they were delivered on 6TH may 13. totally our fault and not realised until the del men had GONE, the colour was vile and looked like they were already worn out "BEIGE MOTTLED". we tried to like them and fortunately we have another room to sit in because we CAN'T face the LOUNGE. we phoned csl on 16TH may 13 and confessed the colour selection was our fault and asked how much it would cost to replace them with cream COLOURED. we... (read more)
Xoo512's Response to XOO512's Review
Written on: 17/05/2013
This issue has now been addressed to my satisfaction and I must thank [name removed] at CSL for her prompt intervention.
Now Resolved. David Potter
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★★★★★
“Best Service”
Written on: 16/05/2013 by lexkelkk
From the moment we entered the store, to buying our suite, the staff in the store were very friendly but left you to try all the sofas and chairs . When ready to buy there was no hard sell. Delivery was on time with a 4 hour window followed by a call from the driver to confirm arrival time. We must mention Fabian & Ishmail who were courteous throughout there trial of trying to get the sofa through both the front & back door, they certainly earn their wages!. They were not going to give up... (read more)
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Showing 21 - 30 of 748 Reviews
★☆☆☆☆
“save your sanity ...and money”
Written on: 16/05/2013
Its two or three "TRADERS " and their website (not a dog!) Furniture imported from china and often damaged . Phone customer service and wait minimum 10 minutes then they put you through to servicing and you wait another 10 minutes AT LEAST . i HAVE BEEN 25 MINUTES. They promise things and promise to call back. They never do so for days you are phoning . Now nearly 2 weeks and no nearer. With one broken chair that cost me over £800 DONT (read more)
Csl Customer Care's Comment
Written on: 20/05/2013
Dear Sir/Madam,
Thank you for your feedback.
I would be grateful if you could email me so that I can investigate further.
Kind regards,
Leigh
CSL
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Eunan's Comment
Written on: 20/05/2013
send me a proper email address and I will
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Csl Customer Care's Comment
Written on: 27/05/2013
Please accept my apologies. My email address appears to have been removed due to privacy issues.
Please email service@csl-furniture.co.uk FAO Leigh Cleary- Review Centre- so that I can movbe forwards upon receipt.
Kind regards,
Leigh
CSL
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★★☆☆☆
“Nice sofa, extremely poor customer service”
Written on: 12/05/2013 by adamjp27 (1 review written)
Having eventually received my sofa I'm pretty pleased with it however one of the cushions instantly became distorted once sat on which is irritating to say the least having waited 2 months for it. The main issues I had with the whole process of delivery are as follows: 1. The CSL iPhone app was not particularly functional 2. You're not able to purchase the sofa with a card registered to a different address to the delivery address so had to go through the hassle of changing the address on my... (read more)
Csl Customer Care's Response to adamjp27's Review
Written on: 16/05/2013
Thank you for your feedback, I am sorry to hear of your issues.
I would be grateful if you could email me with your CSL reference number or postcode so that I can investigate further.
Kind regards,
Leigh,
CSL.
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Adamjp27's reply to Csl Customer Care's Comment
Written on: 12/06/2013
Sure it's 1409758/1
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★★★★★
“Great product and service”
Written on: 12/05/2013 by sykojohn (1 review written)
I have just taken delivery of a Karma 3 seater sofa from CSL Sofas. I am very impressed with the quality and comfort of the sofa. The sofa was delivered in less than 48 hours, ordered on the Wednesday afternoon through their impressive on-line sales team and delivered the following Friday lunchtime. The sofa was delivered by 2 men who very efficiently got this large piece into my front room through four doorways. They were extremely courteous and helpful and are a credit to CSL Sofas... (read more)
★★★★★
“Leeds/Birstall Store”
Written on: 12/05/2013 by Pauljuly86
Visited CSL yesterday and bought a Yorker corner sofa. The sales guy came and sat with us on the sofa and had a chat, there was no pressure at all and we went for a walk round the store and came back to him before we made a decision. After buying the sofa he went through the T&C's and we found out it was his first day, to say it was his first day he did a top job. 10 out of 10 for him (read more)
★☆☆☆☆
“Problems from day 1 and terrible customer service”
Written on: 10/05/2013 by christonge (1 review written)
To start with we were assured in the store that the sofas we were interested in would be collapsable and would be able to fit up one flight of stairs in our 3 storey town house. This agreed we progress and arranged for a 2 seater and a 3 seater on finance coming to £1000 with sofa protection on all 5 seats. The day of the delivery came and the two seater went up perfectly in one piece, however the 3 seater wouldnt fit and would not breakdown. We rang customer services to explain the... (read more)
Csl Customer Care's Response to christonge's Review
Written on: 11/05/2013
Thank you for your feedback.
I would be grateful if you could email me so that I can investigate further.
Kind regards,
Leigh
CSL
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Christonge's reply to Csl Customer Care's Comment
Written on: 13/05/2013
My email is [removed], i dont have your email address and there isnt an appropriate email address on the website that i could see
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Csl Customer Care's reply to Christonge's Comment
Written on: 16/05/2013
Please accept my apologies for not including my email address. It is [removed].
Unfortunately your email address is not registered in our database therefore I cannot access your account. As such, I would be grateful if you could email me direct with your CSL reference number or full address.
Kind regards,
Leigh
CSL
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Christonge's reply to Csl Customer Care's Comment
Written on: 17/05/2013
Unfortunatley this website will not allow you to put an email address on as a comment so i am unable to give you mine or read yours
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Csl Customer Care's reply to Christonge's Comment
Written on: 18/05/2013
If you could call the Technical Team and quote review centre, a member of the team will transfer your details through to me. Quote my name Leigh Cleary.
Kind regards,
Leigh
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★★★★☆
“"Worried by the reviews, but pleasantly surprised"”
Written on: 10/05/2013
We ordered 2 settees and a rise and recline chair in Feb, we were kept informed by email during the wait. We were told of the delivery date and the time slot and took delivery after having a phone call from the drivers to say it would be about 11 30am. They turned up exactly on time, and I must say we have never had furniture delivered like that before. It was All covered in plastic and cardboard and then inside a big red bag, very good indeed.The 2 delivery men were very pleasant and... (read more)
★☆☆☆☆
“BAD CUSTOMER SERVICE”
Written on: 09/05/2013 by ish0312
DIFFERENT STAFF TELLING ME DIFFERENT THINGS.UNWILLING TO REPAIR THE DAMAGE.WAITED 4 MONTHS FOR MY SOFA AND NOW TELLING ME ANOTHER 12 WEEKS IHAVE TO WAIT (read more)
Csl Customer Care's Response to ish0312's Review
Written on: 10/05/2013
Thank you for your feedback.
I would like to investigate further and would be grateful if you could email me with your reference number and/or full address? My email address is leigh.cleary@csl-furniture.co.uk.
Kind regards,
Leigh
CSL
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★☆☆☆☆
“Too Heavy for Settee”
Written on: 08/05/2013 by Hayles64 (1 review written)
After taking our time choosing our sofa and being encouraged by the sales assistant to try out the recliners we splashed out and bought a three seater settee with 2 electri chairs , an electric recliner and a rocker.totalling £2700. After having the suite for about 3 month we noticed the chair had started making a clunking noise and leaning to one side when reclining. We went to move the chair and saw that the chair had taken all the veneer had been taken off the wood by the chair. We... (read more)
★★★☆☆
“Shocking delivery time ”
Written on: 06/05/2013 by Michellecm (1 review written)
I ordered a sofa from Csl in January I was received an email from csl to say it would be ready on 1st April I thought wow what amazing service so excited. Then a week later I got an email saying 27th April I arranged for my old sofa to be taken away a few days before then I received another email to say earliest date for delivery would be the 6th May which I am pleased to say has come and I am now sat on the sofa after a few weeks of the floor. The sofa is lovely and Im pleased with the... (read more)
★☆☆☆☆
“Worst Company I have ever dealt with”
Written on: 03/05/2013 by JakkiWebb
Having ordered our Sofa- Cudos corner group, in November 2012 I was contacted 20 minutes before delivery in January 2013 to state that a mistake had been made and our sofa had been made the wrong way round ( left facing corner group instead of right). Having got rid of our own Sofa and with the new Sofa not able to fit in our room I was then told after many phone calls that the correct Sofa would take another 14 weeks to be delivered and then I was then left without any Sofa ( and 2 young... (read more)
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Showing 31 - 40 of 748 Reviews
★★★★★
“Pleasant experience”
Written on: 01/05/2013 by Ritzy1 (1 review written)
We bought our SERENA 2 & 3 seater sofas from their store in Brent Cross. The staff were very helpful and again not too pushy. We were made coffee and left to decide on our selection. All in all it was a very enjoyable experience. Our sofa was delivered within 6 weeks and we had exceptionally polite and professional delivery drivers. There was a problem with getting the 3 seater in through the front door and they removed a fence panel to ensure the safe and secure entry into our bungalow.... (read more)
★★★★★
“amazing helpful service”
Written on: 01/05/2013 by neenialex (1 review written)
I bought my corner couch and chair(halo set) from the csl store in paisley. Frank was our assistant and he was quick, helpful and efficient. We only waited 24 days for our furniture to arrive when we had been estimated 8 weeks.We were thrilled to get it do fast. Csl kept in touch with us,online, throughout the full process and the day before my delivery i received a helpful email with my four hour time slot(8am-12). From dealing with previous compsnies i expected them to run late or make an... (read more)
★★☆☆☆
“avoid csl at all cost”
Written on: 30/04/2013 by doggywagtail
bought sofa 3 and 2 seater at rotherham was told the three seater would fit through our door as all sofa made go through main door despite giving measurements of door and double checking it with him sofa arrived and would not fit rotherham store did not want to know. neither did customer service they offered me a redelivery free when window was taken out . in other words they had my money tuff i was told lies in store . the only people who were proffecanel were delivery men. they went out... (read more)
★★★★★
“leather suite”
Written on: 29/04/2013
From entering the store and finding our suite was a joy! After being followed around the store in another shop, it was a pleasure to be told that there was help when we wanted it, but only then! Once we found what we wanted, the assistant was most informative and helpful. When the suite was delivered, the delivery guys were a delight! putting me at ease getting the suite into the house and then explaining everything I needed to know about the leather etc. I would recommend this company to... (read more)
★★★★☆
“CSL 'Sofa so good?'”
Written on: 26/04/2013 by barjohn (1 review written)
We bought our Daytona 3 seater and 2 seater settees with matching footstool from the Rotherham branch in November 2010. We were advised correctly and were well aware that the salespeople were on commission, however they were never pushy, although it was amusing to hear the same 'meet and greet' script 4 times in 20 minutes from different salespeople. We were offered the insurance package, however felt this was £5 a month we didn't want or need to spend, as I must say we had heard some not... (read more)
★☆☆☆☆
“Avoid at all cost and advice anybody you know to avoid ”
Written on: 24/04/2013 by WesamAleid (1 review written)
I would advice anybody reading this to avoid CSL. please beware that all the positive reviews are actually about people's experience in the store and not the actual sofas they bought. of course the experience in the store is great because they are specialist store, but in reality they are specialists in fooling customers and roping them. I spent over 4 grands on sofas from this store. I have never regretted doing anything in my life as much as I did buying from this store. the sofas had many... (read more)
Csl Customer Care's Response to WesamAleid's Review
Written on: 25/04/2013
Thank you for your feedback.
I would be grateful if you could email me advising of your reference number or postcode so that I may investigate further. My address is leigh.cleary@csl-furniture.co.uk.
Kind regards,
Leigh
CSL
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Mazzle's reply to Csl Customer Care's Comment
Written on: 30/04/2013
I THINK YOUR RESPONCE TO THIS REVIEW IS TO MAKE PEOPLE READING THIS THINK YOUR COMPANY ACTUALLY CARES .BUT AS A CUSOMER I KNOW THIS IS NOT THE CASE CSL ONLY CARE ABOUT GETTING YOUR MONEY IN THE STORE THEN THEY NO LONGER WANT TO KNOW THE SOFAS WE AS CUSTOMERS BUY FALL APART AT THE SEAMS AND WHERE TOLD THIS IS NORMAL SO PLEASE ANYBODY READING THIS AVOID THIS COMPANY LIKE THE PLAGUE YOU WILL ONLY END UP WITH FAULTY SOFAS A MASSIVE PHONE BILL FROM TRYING TO SORT OUT THE PROBLEMS WITH CSL A ND A MASSIVE HEADACHE FROM YOUR COMPLAINTS FALLING ON DEAF EARS THIS COMPANY REALLY ARE A PIECE OF WORK AND NEED TO BE CLOSED DOWN !!!
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Csl Customer Care's reply to Mazzle's Comment
Written on: 02/05/2013
Dear Sir/Madam,
I am more than willing to investigate your issue of concern as advised. Should you wish for me to do so please do not hesitate to contact me via email. The address is leigh.cleary@csl-furniture.co.uk.
Kind regards,
Leigh
CSL
Reply to this comment
★★★★★
“Excellent service”
Written on: 24/04/2013 by Melissasarah
We got delivery of the Canterbury sofa today and it was such a lovely sofa. It was really soft and looks beautiful in our home. We live in a town house and was a little worried about getting the sofa on the second floor. The two delivery guys where brilliant they managed to get the sofa in which was a great relief. Such an excellent service from CSL thanks (read more)
★★★★★
“amazing service”
Written on: 24/04/2013 by jhblackpool87
I Have 2 weeks ago received delivery of a CSL Moda sofa (£449) the delivery guys were second to none and csl have even called since to make sure i am happy with everything. The sofa itself is super comfy and even my mum is now looking online at their sofas. Its a breath of fresh air that companies in this day and age are still consistently trying to make their customers happy well done to the drivers and the advisor in the Direct department , you have 1 very happy customer here (read more)
★★★★★
“Great Service”
Written on: 24/04/2013
Visited the Oldham store and purchased two 4 seater sofas. Service in arranging finance etc was excellent with an immediate decision and everything explained. Was told to expect new sofas in 10 weeks which is excellent as we move into the new new home in 10 weeks too. Since ordering last week we realised the new living room may not be big enough for two 4 seaters so rang the store to see if we could downsize one of them to a 3 seater. Store called me back 10 mins later to say order had been... (read more)
★☆☆☆☆
“Avoid at all cost!!!!!”
Written on: 20/04/2013 by Tigersfc (1 review written)
Myself and my partner purchased a half leather half fabric from yourselves jan 2012 ref no. 1328061/ 2 Raphael corner suite. I was very concerned about this purchase because of our pet at home and I explained my concerns thoroughly to the sales man. He spent an extremely long time convincing me that there was nothing to be worried about because if I spent an extra £240 on top of a £2000 sofa then I will be protected for 5 years from any such event of of pet damage he told us both numerous... (read more)
Csl Customer Care's Response to Tigersfc's Review
Written on: 25/04/2013
Thank you for your feedback.
I would be grateful if you could email me advising of your reference number or postcode so that I may investigate further. My address is leigh.cleary@csl-furniture.co.uk.
Kind regards,
Leigh
CSL
Reply to this comment
Mazzle's reply to Csl Customer Care's Comment
Written on: 30/04/2013
SAME STANDARD RESPONSE AS ALL THE OTHER COMPLAINTS MADE ON THIS FORUM CSL YOU DONT CARE ABOUT THIS COMPAINT OR ANY OTHERS YOU RECIEVE YOU ONLY CARE ABOUT THE CASH YOU GET FOR YOUR SOFAS YOUR AFTER SALES IS A JOKE AND YOU STATE THAT YOU EXPECT REPAIRS TO BE NEEDED TO NEW SOFAS AS A COMPANY YOU NEED TO BE CLOSED DOWN SO MORE PEOPLE LIKE MYSELF CAN BE SPARED THE HEADACHE OF HAVING TO DEAL WITH YOU PLZ ANYONE READING THIS AVOID THIS COMPANY LIKE THE PLAGUE
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Ellie1701's Response to Tigersfc's Review
Written on: 04/05/2013
The EXACT same thing happened to me with the SAME sofa which I bought in sept 2011.
Totally misled and mis-sold the sofa and the 'protection insurance'.
Everything that touches it stains it, and, I was led to beleive it would be sprayed with some repellent/protection.
The 'protection' doesn't get put onto this sofa because of the leather on the base and arms, which Im informed of after getting a bit annoyed after a droplet of ice stained it and i eventually got through to the right department.
So it tough luck, it's insured-so claim.
So they send out someone who tells me the entire sofa needs reupholstering (within 6months of having it).
14 weeks later the material arrives on my doorstep with a letter to say phone the technician to arrange a visit.
When he arrived he wondered what the hell was going on because a lot of the marks and stains it had picked up, so easily, came out with his cleaning spray and a cloth. It's still dirty and stained (and now worth next to nothing despite costing me (£1300, which turned into £2400 on buy now pay later and I've had to move back into my mums house so it's sitting in a spare bedroom) because literally anything damp (rained on clothes for example) leaves stains, and there's only so much the cleaner will remove.
And trying to get any sense out of CSL left me so unbelievably distressed, a huge phone bill and a massive headache because they pass you from one person to another to another to another.
It really isn't on and now I have time I would like to address this, though the thought of dealing with CSL again is not something I'm relishing the thought of.
I used the Chester branch by the way.
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Jot1's Response to GloriaPhillips's Review
Written on: 17/06/2013
Hi, I did see the programme and I have had very similar problems with a leather sofa. I have since been granted a re selection which I accepted and chose a fabric sofa. This still was not the best option but we settled for it anyway, I too had the head oils farce story fed to me even though the leather was peeling on the seats arms and headrest. Its just one excuse after another , will never buy or recommend csl again. A genuine leather sofa would not do this. good luck with your complaint.
Gloriaphillips's reply to Jot1's Comment
Written on: 17/06/2013
Thank you. I intend to contact the furniture ombudsman to see if they can sort this out for me. As CSL keep telling me there is no problem and my expectations are at fault.