Sofaworks Reviews - www.sofaworks.co.uk

★★★☆☆
3.3 / 5
59% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks and CSL Sofas have now merged to become Sofaworks.
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Latest Reviews

★★★★★

“sofa purchase”

Written on: 01/02/2015 by Harveygy177 (1 review written)

excellent product ,service ,no hassle from salesmen,very very helpful… Read Full Review

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★★★☆☆

“begging”

Written on: 01/02/2015 by LamontPalmer339 (1 review written)

After buying my sofa from the shop which I was very happy with. And the service I got in store was also good after telling the sales man to stop trying to sell me extras. I left the shop as said before very happy. And then the begging started by text and email. Please write a review, please leave feed back, please refer us to family. I feel all this has ruined my experience with sofa works. I also bought a sofa from dfs recently and recieved none of this. … Read Full Review

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★★★★★

“Good quality and great service”

Written on: 30/01/2015 by tereesar1 (1 review written)

We had already visited the Sofaworks website and selected the sofa we wanted before we visited the Blackpool store. The store was well set out and the staff courteous and friendly. It was a refreshing change to be allowed to browse without being hassled - we so hate to be pounced upon by pushy salesfolk! A staff member was most helpful, explaining the various options for our chosed sofa and the payment options. She also covered the advantages of Sofashield furniture protection and the leather… Read Full Review

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★★★★★

“Two 2 seater sofas less than £1200 wow.”

Written on: 30/01/2015 by Gunn1952 (1 review written)

Two 2 seater sofas for less than £1200 wow beat that. Great value beautiful sofas, staff great and very helpful but not on your heels. I would highly recommend this store at Guildersome Spur… Read Full Review

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★★★★★

“very impressed! ”

Written on: 29/01/2015 by terri123456 (1 review written)

Great choice of sofas, relaxed atmosphere, excellent customer service (staff member was very helpful, went out of her way to make my sofa buying experience as hassle free as possible) no pushy sales techniques like other 5 shops I visited. Would defo recommend :)… Read Full Review

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★☆☆☆☆

“cheat customer service sofa terrible”

Written on: 29/01/2015

I had ordered a 3 seater and 2 seater from brent cross branch i paid nearly £2700.Since delivery day 1 the 2 seater sofa is damaged it is 3 inches short than the spec , stitches not neatly ordered and finished and headrest not in order as well.The sofas name is Roche .I immediately rang brent cross branch and they gave me customer services phone number and they asked me to ring there and eventually no one is picking up or dealing with the problem rather just passing it on to someone else like… Read Full Review

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★★★★☆

“Informative helpful staff”

Written on: 29/01/2015 by Figueroaxt306 (1 review written)

We visited the Chester store recently and purchased a sofa and chairs. The staff were knowledgeable and helpful and we felt no pressure into making any purchases, but the information they passed on helped us to make an informed decision. We were strongly recommended to try out the furniture as we would relax on it at home and so I am sure we have purchased what is right for us… Read Full Review

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★★★★★

“Really helpful staff”

Written on: 28/01/2015 by hzSlattery192 (1 review written)

Really relaxed atmosphere, staff realy helpful, and let you have a browse without the usual sales tactics Eddie who helped us choose was very helpful, gave us lots of hints and tips on how to keep the sofa and explained everything… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 27/01/2015 by Destiney391 (1 review written)

I have the Thorpe four seater, I would not recommend this to anyone. customer service ignore you complaints fob you off just repeat what they've said ,,, nothing to rectify your problem... My sofa has fibre cushions which have failed after ten mths ,, it's like sitting on the floor ,,, I have from day one done everything they said to do ,,, now I'm having to take fusion out plumb up cushions leave over night to get some air and volume back into the cusions,, put back in in the morning after… Read Full Review

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★★★★★

“Sofa works Doncaster ”

Written on: 26/01/2015 by Vaughnk256 (1 review written)

Very professional and very nice explained everything I needed know thank you… Read Full Review

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★★★★★

“Good helpful service”

Written on: 26/01/2015 by LucianMcCann (1 review written)

Left to look at the range on our own and provided with really helpful advice when we needed it. All added up to us being able to focus on what we found important giving all the information we needed to make a decision… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 25/01/2015

This was our second visit to the shop and on both occassions they was very helpful, he did not pressurise us at any time and when asked any questions was courteous and answered all questions asked. He took us through all the sales process in a very professional manner answering any queries we had and putting us at ease throughout… Read Full Review

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★★★★☆

“Helpful and No Hassle”

Written on: 25/01/2015 by 1978McCleary (1 review written)

We dealt with a lady called Karen at the Leicester store. She was most helpful and there was no pressure. ipads are stationed at each sofa range so you could find out what was available including the prices, which is always a bonus. Wide selection of sofas to choose from. Happy to recommend Karen and the sofaworks team. Look forward to receiving our sofas… Read Full Review

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★★★★☆

“bit pushy”

Written on: 25/01/2015 by McDougallhe298 (1 review written)

Given no choice had to buy cleaning products and warrenty never known this before ?… Read Full Review

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★★★★☆

“good customer service”

Written on: 25/01/2015 by SandraMcGee218 (1 review written)

Melvin introduced himself on my visit and gave me a an un-preasured run thro of how the place ran and stated they wouldn't approach me until I asked for help. I did ask for his help and he was most willing and very helpful. he was very friendly and courteous. he offered me a drink and showed me what was available to me after I informed him of what I was looking for… Read Full Review

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★★★☆☆

“Ask me when I've got the Sofa!”

Written on: 24/01/2015 by qcRichardson497 (1 review written)

The sale assistant was OK but he needed a lot of help from the manager not sure if he was new but the manager did take over a bit. Not getting the Sofa for 16 weeks so can't comment on the quality yet. Nice relaxed atmosphere, no pressure sales, plenty of choice, even offered a coffee, paper work all done and explained very clearly and simply… Read Full Review

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★★★★★

“Excellent Service from Sofaworks”

Written on: 24/01/2015

I am writing this review before receiving the sofa, there is no problem in this respect as the sofa was only ordered a few days ago. So this review is based upon the in store service during the purchasing rather than the product itself. The in store service was excellent, there was no pushy sales tactics just good genuine advice. The ordering process was also excellent with everything completed on an iPad while we sat on the sofa that we had decided to buy. If the delivery of the sofa and the… Read Full Review

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★★★★★

“serena collection”

Written on: 24/01/2015 by 369Cannon (1 review written)

We've just bought the 3 seater serena , cuddler and foot stools it was the first one we looked at and very comfy as theres lots to choose from, sales staff were great they didn't hassle us soon as u walk in the door and they were very helpful I would recommend to other people… Read Full Review

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★★★★★

“New Sofa/Chair”

Written on: 24/01/2015 by Torres82 (1 review written)

Excellent service from the Gateshead Retail Park shop, nothing too much trouble. Ordered new Sofa and Chair. Dennis Berwick… Read Full Review

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★★★★★

“Best in store service!”

Written on: 23/01/2015 by MatthewGough (1 review written)

Walked into the store on the White City retail park in Manchester on the Monday and Johnathan was great. Left is to wander around but was attentive and helpful when you asked for it. Went to check in all the other shops but came back to Sofaworks on the Friday to be completely looked after by the woman I dealt with ! She was very helpful and informative and helped us buy our perfect new sofa. They were never pushy and really listened to us. well done sofaworks, spot on… Read Full Review

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