Sofaworks Reviews - www.sofaworks.co.uk

★★★★☆
3.6 / 5
1559
66% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks and CSL Sofas have now merged to become Sofaworks.
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Latest Reviews

★★★★★

“Great service so far”

Written on: 30/05/2015 by HaileyParsons (1 review written)

Waiting as yet for my leather 3 piece. The sales person was excellent, they were not pushing themselves onto you and following you around the shop. The salesman was friendly and very helpful, he explained everything to my husband and I . I will of course review again when I recieve my suite. I'm happy with things so far. And did not have anything to dislike at this time… Read Full Review

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★★★★☆

“Sofaworks of Stoke”

Written on: 30/05/2015

Having visited other furniture stores to look for the most comfortable chairs that suited our needs, we settled on the Stoke store as it had exactly what we wanted, with the correct deal we required. We were served by a young lady, who was very professional, very friendly and very helpful. She explained all the details of the sale clearly. Good experience… Read Full Review

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★★★★★

“New leather sofa and can't wait ”

Written on: 29/05/2015 by Nacourt (2 reviews written)

I went to the Doncaster store and was greeted by staff which made my shopping experience more enjoyable with a nice cup of tea I could not have asked for much more thank you… Read Full Review

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★★★★★

“Good , fast service ”

Written on: 29/05/2015 by Sandytaps (1 review written)

Purchased our sofas at lakeside store on Tuesday 26/05/15 and the service was brilliant and hassle free. Very friendly staff and efficient, he helped us through the process and he made it easier Everything was explained in great detail and hopefully the sofas will get to us on time as promised. Would definitely recommend to others… Read Full Review

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★★★★☆

“Went in to the Middlbrook store Bolton. I felt free to...”

Written on: 29/05/2015 by Marlon432 (1 review written)

Went in to the Middlbrook store Bolton. I felt free to wander around on my own looking without any pressure. I then saw the suite I wanted. Salesman (Ash) was very helpful and explained all the details I needed. Can't wait for my delivery… Read Full Review

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★★★★★

“Bank holiday at sofa works”

Written on: 28/05/2015 by TazThedevil (1 review written)

Left alone while browsing when we wanted information a representive came to us explained everything that we required to know.We explained that we where still looking at another store no pressure was inserted on us to make a descession but he gave us his name and if we required any help to call him.after a looking at various stores we returned and we asked a few more questions and when we where happy we decided to purchase the items… Read Full Review

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★★★★★

“Aggy Was Fantastic... Grays Thurrock Store”

Written on: 28/05/2015 by sn2per (1 review written)

It was my 5th Sofa store and to be honest I was flagging.... We had found the sofa we wanted in the first shop but you know how it goes... Everything was Great but the Armchair was way too big when we got home with a roll of masking tape and marked out the floor... So like a fool I said "Lets go to Lakeside" Sofaworks was the only shop we had planned to go in... We were Welcomed and left alone... As we were leaving we found the sofa we eventually purchased... Ummd and Arrd for what seemed like… Read Full Review

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★★★★☆

“Hidden Extras were a disappointment!”

Written on: 28/05/2015 by Millerxb177 (1 review written)

Having visited both Lincoln and Doncaster stores, I was pleased with the attitude of the staff and being allowed to browse and discuss the options with my husband without a salesperson being on our shoulder. However, when it came to ordering the sofas, I was a little bit insulted at the way we told to plump the cushions and turn them often, draw the blinds on a sunny day etc. I feel I am very sensible and have owned a few sofas before so felt this was a little like teaching your Grandmother to… Read Full Review

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★★★★☆

“Love the sofa we've picked”

Written on: 28/05/2015 by Charlotte305 (1 review written)

Lads were all lovely the only thing that I would say is stop trying to push sofa protection it's only 195pound which I wouldn't mind paying but they don't cover cushion covers or the scratches on my sofa... So why bother paying for it. I did tell the sales man he said that's ok then we'll take it off your order :) just waiting for our sofa now. Also the website is misleading told me the swivel chair was 599 inthe shop it was 629 they did discount the 30 after I picked up onit… Read Full Review

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★★★★★

“Friendly, no pressure, great prices! ”

Written on: 28/05/2015 by TheGingerBaron (1 review written)

We found the store at Lakeside (Thurrock) by mistake really, as we were poised to buy another sofa from SCS across the road... as I was hungry and moaning (as us men do), my wife and I decided to get something to eat before buying the SCS sofa, but on the way to get a coffee we walked past Sofaworks and decided to quickly check it out. Loved it! No gimmicky sales signs, HUGE range of sofas and we found one virtually the same as the one in SCS (but nicer). The staff were awesome, very low… Read Full Review

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★★★★★

“superior service”

Written on: 28/05/2015 by gwMcIntyre322 (1 review written)

So refreshing to be treated with respect. Really get so fed up of being hounded and fawned over and patronised in these situations but certainly not here at Sofaworks the staff certainly have exceptional product knowledge and took the time to make sure we were getting the right products. No pressure at all when we said we needed to Go back home and measure up again. We dealt with two staff on different days and they were excellent… Read Full Review

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★★★★★

“Friendly service”

Written on: 28/05/2015 by Suzysu (1 review written)

Birstal store very friendly & helpful nothing too much trouble explained things in easy technology no rushing or pushy salesman plus bonus drinks served in proper cups !!! Can't wait for my delivery OOH & Neal !!! Well done sofa works !!!… Read Full Review

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★★★★★

“excellent service ”

Written on: 28/05/2015 by shellybird (1 review written)

On visiting the store in Solihull, We had visited a few months before the members of staff recognised us,and greeted us with open arms. Our sales manager was called faizul. He was fab new his stuff,even had to cancel an extra chair which was easy done the next day. Was seen by an adviser he was fab too. Great staff offered drinks which we gladly accepted. ALL round lovely experience can't wait to get sofa :-). michelle and Clive… Read Full Review

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★★★★★

“Very happy with service”

Written on: 28/05/2015 by karenmcloughlin (1 review written)

A gentlemen greeted us as we went in and left us to browse at our leisure. He was available when we had questions and helped us to decide the best option to suit our room. We didn't feel under pressure at any point to buy, and actually didn't go with the intention of buying that day, but did! :) Great service, very happy with our choice of sofas and looking forward to delivery day ! Karen Mcloughlin, Sheffield… Read Full Review

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★★★★★

“A**********”

Written on: 28/05/2015 by Leonard228 (1 review written)

Excellent service from start to finish at the Thurrock store. He was incredibly helpful in all aspects. We went in with the intention to buy a brown sofa and we cam away with a black and grey one! He also pretty much helped design our living room for us. Fantastic, polite and charming… Read Full Review

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★☆☆☆☆

“absolutely abysmal service!!! NEVER BUY FROM THIS COMPANY!”

Written on: 27/05/2015

My wife and I visited the Chester store in February and like many other people, found the store staff to be excellent. We ordered a Natuzzi Belline suite and had a confirmed order once the salesman had made sure all was ok on his 'system'. we were told we could monitor our suite delivery date online which is exactly what we did. The online system advised our suite had arrived in the warehouse on the 15th April so we rang the store to organise a delivery date. Meanwhile, whilst waiting for the… Read Full Review

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★★★★★

“love my sofa. excellent service”

Written on: 27/05/2015 by Petersonrz329 (1 review written)

Excellent service at the doncaster store. Lovely friendly advice and 100% excellent customer service. Welcoming friendly feel from all staff. Love our sofa choice. And top notch coffee made for us. Thankyou for all your help and look forward to our sofa arriving… Read Full Review

Jobdo's Comment

Written on: 27/05/2015

Jodi lilly was my sales assistant

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★★★★★

“Great customer service”

Written on: 27/05/2015 by Maynardcv98 (1 review written)

I had great customer service at every visit I made. Nothing was too much trouble and the lady who served me was very patient and kind whilst I took ages deciding on colour! Would use them again, really happy. Sofa is lovely too, really happy with it… Read Full Review

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★★★★☆

“Delivery charges”

Written on: 27/05/2015 by Kenfrommansfield (1 review written)

Very easy to order but my only gripe is we were told that delivery charges was £9.50per item but when we got home and looked at the receipt we noticed that it was £9.50 per seat which in our case was £9.50 x 6as we had ordered two three seater settees… Read Full Review

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★★★★☆

“A good service why no sales target?”

Written on: 26/05/2015 by Xanderi55 (1 review written)

Sofaworks runs on the premise that its staff are not paid for the sales they complete but rather they work off reviews on customer service, this has made for a very strange "sales process" What we liked? The store itself - very well presented The online tool was easy to use The quality of the furniture What needs work? The wait time - 3 month wait for a sofa? The "customer service" although absolutely fine, definitely didn't blow me out of the water. The only difference I can think is that… Read Full Review

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