Sofaworks Reviews - www.sofaworks.co.uk

★★★☆☆
3.4 / 5
61.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks and CSL Sofas have now merged to become Sofaworks.
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Latest Reviews

★★★★★

“Warm, friendly service”

Written on: 05/03/2015 by Hicks396 (1 review written)

We found the member of staff who helped us very warm and friendly. She clearly knew and loved the products, her advice was excellent, steering us in the right direction for what was best for us as a family. She took time to explain the choices available and we never felt pressured in any way. We took a wander to a different sofa store nearby before making our choice however we could not find anything there we liked as much as th Sofaworks sofas. So we came back and the lovely assistant… Read Full Review

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★★★★★

“Excellent service”

Written on: 05/03/2015 by 249Rodriguez (1 review written)

Firstly, I think it is a shame we cannot name the member of staff we dealt with but we understand your reasoning behind it, we think. Secondly, the gentleman who dealt with us was courteous, friendly, not pushy & knowledgable about the product in which we were interested & finally purchased. 10/10 for his customer service. Thirdly, the layout & each 'set' design on the shop floor was easy on the eye & very pleasing; we even picked up some design hints. Nothing about our experience at Sofaworks… Read Full Review

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★★★★★

“great ”

Written on: 05/03/2015 by bose2121 (1 review written)

All round good service. Staff were pleasant and no hard sale. A little obsequious but fun and friendly. Nice sofa too, and happy with the experience… Read Full Review

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★★★★★

“Amazing service, fab delivery, comfy product”

Written on: 05/03/2015 by Krista1 (1 review written)

Walked into store on a whim and fell in love with our new sofa. Staff were wonderful. Welcoming, kind, informative and absolutely no hard sell whatsoever. Made making this purchase absolutely perfect. The sofa set itself is like sitting on a cloud! So comfy I really don't want to move. Delivery was astoundingly quick (3 working days after purchase) and the delivery guys were great! Would highly recommend this company and have already referred 2 friends… Read Full Review

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★★★★★

“sofa purchase”

Written on: 05/03/2015 by tel2642 (1 review written)

good selection pleasant sales person welcome cup of coffee,not pressurised await delivery .14 weeks seems to be a long time … Read Full Review

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★☆☆☆☆

“SOFAWORKS AN ABSOLUTE DISGRACE”

Written on: 05/03/2015

I ordered a new corner settee and snuggle chair from Sofaworks in January 15. My furniture arrived very promptly at the back end of February 15. As soon as the furniture was unwrapped and put together by Sofaworks delivery team I noticed that the cushions were not as I remembered on the display. I had picked the settee because of its modern, flat, square looking appearance. I did not have a budget in mind I just wanted something that looked great and I paid for it in full, no buy now pay later… Read Full Review

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★★★★★

“Great service and not hassled by sales reps”

Written on: 05/03/2015 by Louise88 (1 review written)

Not hassled or followed by sales reps. Given space and time to have a good look at all the products on offer, of which there are many! When we were ready to speak to someone there were plenty of staff around. We visited twice and the staff we dealt with on both occasions were friendly, polite and not pushy at all. They took their time to deal with us and went through everything in detail making sure we knew everything before finalising our purchase. Would highly recommend Sofaworks to friends… Read Full Review

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★★★★☆

“Great quick service”

Written on: 05/03/2015 by DannyParrish19 (1 review written)

Found the comfiest sofa out of all main sofa shops. Chose it, did the paperwork on the Sunday, in my house by Thursday. Very happy. Everyone I had dealings with were polite, respectful & friendly, from the salesman to the delivery men. First class service & a great product too, what more can you ask!… Read Full Review

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★★★★★

“Great service”

Written on: 03/03/2015 by KatelynJorgensen (1 review written)

Ordered my sofa from Sofaworks on Sunday and it was in my house by Friday! Very professional, efficient ordering and the delivery was within the schedule given. Sales assistant could not have been more friendly and informative... even made us a coffee! Compared to the other 3 major sofa stores nearby who all had 'sales' on at the time, Sofaworks still beat them on value and service. My friend has since bought a new sofa and recieved the same excellent service. The website is good and is very… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 24/02/2015 by Rayna18 (1 review written)

Bought a beautiful sofa from Sofaworks Coventry, the member of staff that greeted us was not usually at that store she worked from the Leicester branch normally, thankfully she was in Coventry that day, her product knowledge was second to none, she took the time to explain all the features and variables of the sofa we wanted and then made the whole buying process straight forward and simple, there seemed to be no elements of over promising and under delivering that I have experienced very… Read Full Review

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★★★★★

“Great help no pressure purchase ”

Written on: 24/02/2015 by wwMueller37 (1 review written)

Great service relaxed shopping exrerince no pressure sales would recommend cheers… Read Full Review

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★★★★★

“Very professional”

Written on: 23/02/2015 by ClarissaRamirez61 (1 review written)

Just ordered our first sofa from Sofaworks. Very professional, efficient ordering service. Dealt with two people who could not have been more polite, friendly and helpful. This is in marked contrast to the other sofa stores nearby (the ones with permanent sales) where we have found the salesmen (hardly ever any women, unlike at Sofaworks) very off-putting. After ordering the sofa we received helpful foilow up emails and we are confident we will receive our sofa on time. … Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 23/02/2015 by KaliByrd (1 review written)

Just ordered the perfect sofa for our new house at the Milton Keynes branch the whole process was was friendly and not rushed and the level of customer service was outstanding thank you… Read Full Review

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★★★★★

“Helpful, polite and definitely not pushy!!”

Written on: 22/02/2015 by Collinsvr118 (1 review written)

Recently visited Sofaworks at Shirley. The member of staff that served us was helpful and very patient, not pushy or patronising! We eventually made up our minds, and the payment options were very flexible. We couldn't believe the prices, they were very cheap compared with other stores that we had visited! Can't wait to take delivery of our new sofa now!… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 22/02/2015

After a long day trudging around the MiddlebrookT Retail Park, Bolton,this sofa store was a breath of fresh air.The staff we non intrusive, very friendly and open. We didn't feel rushed or pressured in the slightest to make a decision and we were given many options and also a couple of brews. Seriously,I detest shopping for things like sofas and this was a welcome reprieve… Read Full Review

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★★★★★

“Great Service”

Written on: 22/02/2015

We were really pleased with the service we received at Sofa Works. The staff were relay helpful and knowledgeable and did not push the sale and were happy to spend as long as was needed to go through what we would like. The payment options were clear and easily understandable. We would definitely recommended sofa works to friends and would use them again… Read Full Review

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★★★★★

“Fantastic service & very helpful stafff”

Written on: 22/02/2015 by Luke174 (1 review written)

We did not feel under any pressure whatsoever to purchase but staff were on hand if we requested help. Store fantastic with a wide choice & wider choice of leathers & finishes. Staff very knowledgeable… Read Full Review

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★★★★★

“Found all the staff very helpful no pressure selling...”

Written on: 22/02/2015 by 291Cross (1 review written)

Found all the staff very helpful no pressure selling , very good advice and an excellent purchasing expereience… Read Full Review

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★★★★☆

“Very good and friendly customer service from Birstall...”

Written on: 21/02/2015 by MichellefromLeeds (1 review written)

Very good and friendly customer service from Birstall store. Left to make our mind up without being pressured into a decision but staff member was available to answer any questions. Speedy delivery sevice . We could track our order from night before to a 3 hour time slot and delivery was within that time with a text half an hour before. Very impressed with sofa works and my new sofas… Read Full Review

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★★★★★

“inspiration”

Written on: 21/02/2015

Lovely customer service and very helpful staff, I wasnt rushed atall and was given help to find the exact style and shape I wanted!!! Thanks sofa works… Read Full Review

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