Sofology Reviews - www.sofology.co.uk

Sofology, Ashton Rd, Golborne, WA33UL
03444 81 81 81
★★★★☆
3.5 / 5
2184
65% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks rebranded to Sofology in February 2016.
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Latest Reviews

★☆☆☆☆

“Poor quality”

Written on: 19/05/2017 by jaimeshort1 (1 review written)

Sofa arrived, in a few days unhappy with the build quality. Terrible wrinkling of the back of the sofa. Engineer was booked and was told they would sort it. Engineer came 3 weeks later and was expecting to replace broken button. Told me nothing he could do, and it just happens. Sofology promised to ring, and didn't. Finally they did. I explained I was unhappy with the sofa. She tried to terminate the call by saying she was glad we had resolved the matter - Not resolved one bit. Asked for next… Read Full Review

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★☆☆☆☆

“dont buy”

Written on: 13/05/2017 by 2boys1girl (1 review written)

after sitting with the sales person for a hour,in the store regarding which sofa was the best 1 to get in to my victorian terraced house,,as the sofa needed to be taken apart to get into my room,,,,the sofa was my 3rd choice as the 2 otheres wouldnt come apart enough to get into my narrow passage way,,the sales person looked on his ,,ipad and said yes the back and arms come off this sofa and the delivery men will put it back together again,,,,HAPPY NO ,,,,we got the confirmation email askin if… Read Full Review

By Sofology

Written on: 18/05/2017

Hi there

I am sorry to hear we have let you down. Please can you send me your order details so I can look into this further for you? I have sent you a Direct Email with our contact details.

Many thanks

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★☆☆☆☆

“After sales service is an absolute joke.”

Written on: 11/05/2017 by jejb001 (1 review written)

After sales service is an absolute joke. Ordered a 2 + 3 seater leather sofa £3+K back in January. You deliver the 2 seater in April and tell us the 3 seater is delayed another month. Here we are a Month later a full 5 months after we ordered it with a half empty lounge and still no delivery date for the 3 seater. I've spent god knows how long on hold with your GENERIC callcenter number, spoken to about 5 different people who have to go through the same rigmaroll of questions as you can NEVER… Read Full Review

By Sofology

Written on: 18/05/2017

Hi there

I am sorry to hear we have let you down. Please can you send me your order details so I can look into this further for you? I have sent you a Direct Email with our contact details.

Many thanks

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★☆☆☆☆

“False Selling ”

Written on: 11/05/2017 by Rodriguez328 (1 review written)

Bought a 3 seater and footstool from ex display. Said it came with headrest but when I asked was told there was only one..so lady on phone said oh I will check and get one in torello taupe to match. got delivery date for sofa i paid £100 for the extra headrest .however when sofa arrived the extra headrest was missing... contacted sofology to be told it was on order and would arrive in 3 MONTHS. what a joke..if I had been given this info on the phone I would not have ordered as the sofa is so… Read Full Review

By Sofology

Written on: 18/05/2017

Hi there

I am sorry to hear we have let you down. Please can you send me your order details so I can look into this further for you? I have sent you a Direct Email with our contact details.

Many thanks

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★☆☆☆☆

“Need to learn about customer service.”

Written on: 09/05/2017 by MarkinBurton (1 review written)

I am horrified at the level of customer service I have received at Sofology in both the Nottingham store and from the customer service department since then. To start at the beginning I ordered my lounge set at a cost of £3500. We were asked on size on doorways and we came in with all measurements. We were told it was fine and we even went home and measured and whilst on the phone to the store we were told " don't worry" it comes in bits and when delivered it will have a tradesman from the… Read Full Review

By Sofology

Written on: 10/05/2017

Hi there

I am sorry you have not had a response from us regarding your concerns. I have sent you an email with our contact details so we can look into this further for you.

Many thanks

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★☆☆☆☆

“Horrendous customer service”

Written on: 03/05/2017 by wes17alex (1 review written)

Received a damaged sofa with a hole in the back, pulls in the fabric and a dirty mark We were originally offered a repair but declined (We felt the offer of repairing 3 areas of a new sofa was unacceptable) This was our journey from there on... 23rd January 2017 – Rang to explain damages etc. We were asked to send pictures via email 24th January 2017 – Sent pictures via email – 2 emails sent – As requested 31st January 2017 – No response to emails, so a follow up email was… Read Full Review

By Sofology

Written on: 04/05/2017

Hi there Wes

I am sorry to hear about your experience with us. I can see you have contacted us across a few channels and your concerns have been passed to our complaints department. They will be in touch today.
If you would like to speak to us in the meantime, please use the email address provided on our original conversation.
Many thanks

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Wes17Alex's reply to Sofology's Comment

Written on: 05/05/2017

Can I ask why you feel the need to remove a copy of this post from your Facebook page? And subsequently block me from re-posting!?
Many thanks

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★☆☆☆☆

“9 Months to fix a sofa and it is still not fixed!”

Written on: 29/04/2017 by spud32ulike (1 review written)

My sofa broke in August 2016, since then I have had an engineer out who said it needed replacement parts, I paid for these parts in September 2016, after many many phone calls and emails I was told that the parts had been ordered and would be with us soon, Christmas came and went again I emailed with no response, January 2017 I phoned and again was told a load of lies about shipping problems. March 2017 I phone again and am told the parts had only been ordered in February 2017, at this point I… Read Full Review

By Sofology

Written on: 02/05/2017

Hi there. I am sorry to hear about your experience so far. I have sent you a direct email with my contact details. If you could respond to me directly, I will happily look into this for you.

May thanks

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★☆☆☆☆

“Damaged sofa”

Written on: 21/04/2017 by Slater4 (1 review written)

If you are looking to buy a sofa I would definitely not recommend sofology. Whilst the staff in store and delivery drivers are efficient the rest cannot be said about the product I received. I ordered my sofa in October last year to be delivered in time for Christmas. Yes I received my items with days to spare, the 22nd December in fact as that was one of the only slots available by the time I could book my delivery. On the day of delivery my sofas promptly arrived at 08:30 which couldn't have… Read Full Review

By Sofology

Written on: 25/04/2017

Hi there
I am sorry to hear about your experience with us so far. I would really like to look into this further for you. I have sent you a direct email with my contact details. We hope to hear form you shortly.

Many thanks

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Holistics's Response to Slater4's Review

Written on: 24/04/2017

Which sofa did you buy?

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Slater4's reply to Holistics's Comment

Written on: 24/04/2017

It was ELLIE, a two seater and three seater in tan leather.

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★★★★☆

“delivery staff”

Written on: 20/04/2017 by ccandc (1 review written)

We had a sofa delivered today, their service was excillent polite and considerate and really helpful great team thanks… Read Full Review

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★☆☆☆☆

“Sofaworks £3000 maxim suite leather failed after 16...”

Written on: 16/04/2017 by Gaza121 (1 review written)

Purchased a Leather corner maxim suite in august 2015 16 months later the leather has failed, pictures have been taken taken and the technical team agree the leather is in poor condition, the sofa has been cared for correctly and subjected to minimal use, as a resultion sofa works are requesting we pay £700 to receive a credit not for a new suite. This is not acceptable the furniture quality is not fit for purpose as per the sales of goods act 1979 and is still well Within the gaurenteed… Read Full Review

By Sofology

Written on: 18/04/2017

Hi there

I am sorry to hear you are disappointed with the resolution that has been offered. I have sent you a direct email, if you could reply I will happily look into this further for you.

Many thanks

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★☆☆☆☆

“SOFOLOGY leave DISABLED woman without suite at EASTER”

Written on: 14/04/2017 by NaomiMoss (1 review written)

15 months after placing our order and after taking delivery of 4 different suites SOFOLOGY today attempted to deliver the suite we ordered but alas this one was ALSO FAULTY. So being good friday they decided to remove the suite from my home and leave me without a seat to sit on. ABSOLUTELY DISGRACEFUL and to top it all they wont refund for at least a week. I would NEVER EVER recommend SOFOLOGY to anyone - their sales personnel sadly have to front the company and reel of the sales jargon they… Read Full Review

By Sofology

Written on: 20/04/2017

Hi there

I am really sorry to hear we let you down. Please can you send me your order details so I can look into this further? I have sent you a Direct Message with my contact details.
Many thanks

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★★★★★

“Cardiff Branch. ”

Written on: 13/04/2017

Called in last week to have a look around and spoke to a lovely young man. Visited again today (13/4/2017) after visiting other outlets as we had decided on our purchase - 2 x 3 seater settees and another Consultant who was equally polite and knowledgeable, as he, dealt with our order efficiently.Lovely showroom, no pushy salesmen. Would definitely recommend Sofology for stock availability and staff knowledge of their products. (Also had coffee & biscuit). … Read Full Review

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★☆☆☆☆

“Three months and waiting!”

Written on: 09/04/2017 by Rowand221 (1 review written)

We ordered a rug in January and expected to pick it up on 17th March, it's now April and still no rug! Having had numerous conversations on the phone, we were told each time it will arrive in the next week. No one seems to know where this mysterious rug has gone and it's only meant to be coming up from the south! We were promised a call on Friday with a definitive delivery date and received no call. We will not be shopping with Sofology again… Read Full Review

By Sofology

Written on: 18/04/2017

Hi there
I am sorry to hear about your experience so far. I have sent you a direct email with our contact details. If you could reply directly I will happily look into this for you.

Many thanks.

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★★★★★

“Reviews sought for sofa”

Written on: 07/04/2017 by Erickson463 (1 review written)

Ok not a real review ....per say. I have a wonderful corner group ...the Rimini. Hard wearing and comfortable. Took out 5yr care plan ins with castelan. FFW 4 years and following a fall I damage the back panel of sofa. A poor 1st repair attempt saw need for a new panel to be stitched in. Manufacturer was unable to batch match the colour of the leather so have been given credit note for full purchase price. Wanted another Rimini but with another insurance policy the price now was a staggering… Read Full Review

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★☆☆☆☆

“Faulty goods”

Written on: 05/04/2017

I bought a sofa and chair I paid cash we have had it 1 week.I rang the shop as after sitting on sofa to watch a film the cushion was badly creased this happens whenever you sit on it I took photos as you can pick about 6ins of the cover up and it needs pumping up as looks a mess.After ringing there head office the lady I spoke to said the filling was cotton wool?anyway she didn't want me to send her the photos and said she would arrange a credit note to the shop I bought it from I would like to… Read Full Review

By Sofology

Written on: 07/04/2017

Hi there

I am sorry to hear you are disappointed with your furniture. It sounds like it is the fibre interiors you are unhappy with. If you do wish to speak to us further I have sent you our contact details so you can email us directly..

Many thanks

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Deets1's Comment

Written on: 17/04/2017

There is some room needed to allow for fibres to puff up .....but that shouldnt mean times inbetween see it so baggy it creases ....which leads to premature wear and fading etc . A store example will of been sat on repeatedly enough to gauge how coverings respond or fillings 'settle' with extended use. Was that different to the one you saw instore? Its not cotton wool either....lol They use that as a comparison so we can visualise it. They shouldnt its a bad bad one to use. The fibre fillings are ployester fbres or 'Hollow Fibres' as known which need occasional pumping up with a firm equal slapping action on cusions etc. This will recover and hold shape sufficiantly enough for comfort and aesthics. If not or creasing remains following regular puming up then it could be a manufacturing issue .....insufficiant material used for the item to be fit for purpose. Worth contacting manufacturer for info on specs and weights of fillings used, so a rough informed idea can be aimed at a retailer if you have such concerns. Ringing with an 'I think....' issue is allowing excuses in, whereas, ' Ive rung the manufacturer, and I believe........' is off the bad a stronger approach .

My experience has little comparison....but what i can say is i have found customer services at sofology very very helpful and not in any way 'out to fob you off' as some buyers claim or have experienced. Fibre fillings unless faulty at manufacture are not normally covered by any warranty or grounds to reject a piece. This really is no different to other retailers or standard industry practice.

As buyers we must understand that we have an obligation to ourselves to select furniture wisely and armed with a plethora of comparisons and repeated visits to stores. I selected furniture with a credit note supplied under extended warranty for full purchase price of £1666 My gripe initially was the piece to replace like for like was some £400 more today than in 2013. I did and still do find this slightly unfair as I only sought like for like, but I found this option catagorically a No unless I stumped up the extra. Which I cannot afford now due to long term serious illness. So selection has to stand up to conditions / usage greater than the average home with comparible circumstances.
So I have tried to make my final choice as well informed as possible, which I hope I have by using the check list below.

NO ARROGANCE INTENDED OR KNOW IT ALL ATTITUDE......Just trying to help others help themselves to make that most expensive household item purchase of the year.....forthcoming years if your me!

* Be realistic. I dont expect a willy wonker everlasting sofa....but I expect relative longevity to cost etc.

* Know your stuff. Ensure you understand all the terms etc of fabric types or leathers used. Unsure....? ASK or WALK AWAY!

* Compare similar or if poss, identical examples, at several retailers.

* Try try and try again.........then again. At different retailers and at a retailers other stores in different areas.

*Take your time. Nobody rushes to give you ££££ so dont feel the need to choose right now this instance. Better to miss a £100 saving on that sale ending today item, than spend ££££ on something from somwhere that lasts just over the 12mth min guarantee period.

* Read reviews.......but cautiously. No retailer can please 100% of buyers 100% of the time. Things can and do go wrong in a high volume moving industry. So use a measured approprately balanced eye when perusing them. Where possible a past or current owner is worth a dozen salespersons' opinions. No matter how impartial they claim to be or are.

* Then, do it all again and again until your confident youve got as much info as your going to without owning a piece.

ALSO WORTH NOTING...
Not to do with selection out right but, MEASURE your existing sofa and entry into your home. Sounds obvious, but most dont think to, then blame retailers for not getting that perfect, well selected, sofa into their home. DOH!

INVEST IN THAT EXTENDED WARRANTY if you can afford to.
You hear way too often to leave them alone, but I can from first hand experience, state mine has been worth every last penny. An accidental damage claim was repaired, but not to my liking. This led to a cash offer to settle or alternative repair method. When this was not an option due to batch issues, my full purchase price was offered in a credit note, as per T&C's, or a reasonably generous 'cash-out' to settle. All done in under the time most sofas are delivered!! Not once at any point was my claim not looked upon as genuine, nor was I expected to jump through every hoop or provide inside leg measurements to justify the claim.
I was dealt with respectfully, kept well informed and everything done efficiently.
Just think on....these guys do this day in day out 24/7 almost, and can smell BS over the phone. Dont lie about anything no matter how tiny. Before yore ring, carefully read your warranty T&C's to ensure you are claiming within the companies requirements / rules. Be polite, explain yourself clearly and concisely and always make a note of whome your speaking to etc.

Hope that helps someone :-)

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★☆☆☆☆

“Wait before you review”

Written on: 04/04/2017

I am sure most of the reviews are based on the sales store experience, not the after sales contacts. We gave a five star rating after our visit to the store - wish we had waited till delivery time. Then the fun starts. Some how the "can't do too much for you" salesman is replaces by unhelpfull and curt staff. Steer clear… Read Full Review

By Sofology

Written on: 04/04/2017

Hi there

I am sorry to hear we let you down with the after sales experience. I have sent you a direct email with our details. If you would like me to look into this further for you, please let us know.

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★☆☆☆☆

“Sofology after sales service”

Written on: 28/03/2017 by Cliddy (0 reviews written)

Helpful, not pushy salesmen. Can't claim prices are best. Seems no room for negotiation but anyway after exhaustive (and exhausting) shopping around, it was the only place that had the chair we wanted. Web site good to do initial choices, but you've got to sit in the actual chair and see the colour choices properly. Prices identical by both routes. Long delivery time quoted, but probably not unique to sofology. Update... As usual with Sofology it's everything to do with after sales service that… Read Full Review

By Sofology

Written on: 04/04/2017

Hi there

I am sorry to hear about your experience so far. I have sent you a Direct Email with our contact details, if you could send me your order details I will happily look into this for you.

Many thanks

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★☆☆☆☆

“State they don't do promotions! ... but they do!”

Written on: 19/03/2017 by Holtba113 (1 review written)

We are still awaiting our sofa to arrive as there is a 16 week lead time, however the issue I have with Sofology is their Sales approach and proposition. Sofology Salesmen in store always state very clearly and precisely that they are unlike any other furniture seller in that they never offer any type of promotion. The price is the price and never changes - we don't do sales, we don't do discounts, and it doesn't matter when you buy! We ordered our suite (early February) but have since found… Read Full Review

By Sofology

Written on: 27/03/2017

Hi there

I am sorry to hear your disappointed by our recent valentines day campaign. We are proud to offer the lowest price all year round without the false promise of a sale that "definitely finishes sunday". We do not have sales and shout this from the rooftop. When we have reason to celebrate, we may hold a promotion to treat out Customers.
If I am correct, we have provided our details on another review site. Please do not hesitate to contact us if you wish to discuss this further.

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★★★★★

“Excellent service”

Written on: 17/03/2017 by Arabburd (1 review written)

After visiting the Dundee shop twice, went ahead and bought our sofas, the staff member who served us was very helpful and not pushy at all, unlike other places we had been! Have been fully kept in the picture and sofas arrived 2 weeks earlier than told. Delivery guys were very helpful and made sure we were happy with everything before they left. Very happy with sofas. so comfortable and look great… Read Full Review

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★★★★★

“SOFOLOGY GOOD JOB”

Written on: 13/03/2017 by Graciee23 (1 review written)

Great service at Chester branch, sales staff very helpful, prompt delivery arrived when they said, delivery drivers gave great info on product, care, cleaning etc… Read Full Review

Mamz123's Comment

Written on: 18/03/2017

How long did it take for your sofa from sofology to arrive from when you first orders it ?

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Mamz123's Comment

Written on: 18/03/2017

How long did it take for your sofa from sofology to arrive from when you first orders it ?

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