Sofaworks Reviews - www.sofaworks.co.uk

★★★★☆
3.7 / 5
1804
68% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks and CSL Sofas have now merged to become Sofaworks.
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Latest Reviews

★★★★★

“Excellent Service”

Written on: 31/08/2015 by Rogers313 (1 review written)

We visited the Thurrock store a few weeks ago and were able to walk around the store at our leisure, without a pushy sales person trailing us. When we had made our choice, a very friendly and competent member of staff was able to answer all our questions and give us suitable advice. We were very impressed with the level of knowledge shown by the staff member and left the store feeling that we had received a positive sales experience. We would definitely recommend Sofaworks… Read Full Review

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★★★★★

“happy with my sofaworks experience”

Written on: 31/08/2015

i like the lay out of the shop and that the sales representatives don't hassle you they are simply there to help you if you need it. We were happy with out choice and the man who helped us (mervyn) explained everything really well to us as well as tailoring our soda delivery to our needs. Overall we were pleased with out experience and can't wait to get our new sofa :)… Read Full Review

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★☆☆☆☆

“Poor after sales service ”

Written on: 31/08/2015 by NeilHay1 (1 review written)

I would not recommend Sofaworks due to very poor after sales service. I was promised a sofa within 10 days, but it actually took about six weeks after a catalogue of errors; failed delivery, then delivering the wrong goods & failure to respond to phone calls when promised. I literally spent hours on the phone, over a period of weeks, trying to get the call centre staff to take me seriously. The whole thing was a huge hassle and so I wiill not be using Sofaworks again. It's a real shame because… Read Full Review

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★★★★★

“Josh at Brent Cross location”

Written on: 30/08/2015 by Bethanyl179 (1 review written)

My husband and I just purchased a corner sofa fro. The Brent Cross shop. josh helped us on the day that we made our purchase. He was very knowledgable and gave us helpful tips on how to keep our new sofa looking brand new. He gave us an overview of the warranty and the delivery process. I would highly recommend the shop and the staff as all the staff were friendly without being pushy, and aggressive. No commission sales made our experience pleasurable. Now we are eagerly awaiting our delivery… Read Full Review

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★★★★★

“Amazing experience”

Written on: 30/08/2015

They couldn't have looked after U.S. Any better - Crewe Sofaworks was great… Read Full Review

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★★★★★

“Reading store”

Written on: 29/08/2015 by Mariannas28 (1 review written)

Extremely enjoyable experience - excellent customer service, top quality product and design at fair prices. User-friendly website and good shop floor displays. Chantelle at the Reading store was excellent!… Read Full Review

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★★★★★

“Happy experiance in sofa shopping”

Written on: 27/08/2015 by Nathaliaa4 (1 review written)

Undesturbed while browsing at length but when I needed help the sales staff couldn't be more helpful went through options with me in fabric choises payment methods etc I am happy to say can't wait for my new sofas to arrive thanks to helpful staff thanks… Read Full Review

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★★★★★

“Fantastic service all round”

Written on: 27/08/2015 by Stacey44 (1 review written)

We have been into the shop, browsed online and ordered over the phone. Everyone we have spoken to has been really friendly and helpful. The people in the shop were available when you needed help but didn't push you into buying anything you didn't want. The lady I spoke to on the phone was fantastic and really patient, waited for me to speak with my partner on another line so we could decide on which chair we wanted and she was fine with it. She didn't try to sell me anything I didn't want and… Read Full Review

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★★★★★

“Going that extra mile!”

Written on: 27/08/2015 by sueh2012 (1 review written)

We called into our local store at least twice before coming to a decision. Each time we were remembered and made to feel welcome. No pressure at all, very relaxed, just lovely sofas and lovely people. I would not hesitate in recommending this store to anyone… Read Full Review

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★★★★★

“First time buyer, brilliant customer service! ”

Written on: 27/08/2015 by Claire47 (1 review written)

I visited the store three times before finally making my first sofa purchase. During each visit I received fantastic customer service, feeling no pressure from the staff to buy anything. The staff were very informative giving information about payment options, costs and delivery times. We finally decided on a sofa and the service we received when placing the order was fantastic. Having never made an order before, therfore not knowing what to expect I was pleasantly surprised with how easy… Read Full Review

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★☆☆☆☆

“This is no way to treat customers”

Written on: 26/08/2015 by Cassie2015 (1 review written)

Having helped a relative fight with this company for over a year (eventually having a full refund), I thought my experiences of SW would be of use to others. However, each time I have posted on SW facebook page in public to other unhappy customers ( in the spirit of transparency and not hiding anything from SW), my comments have been removed by the social media team of this company. I then tried to post to others by saying, 'please look in your message box', where I would share our experiences… Read Full Review

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★★★★☆

“Sitting comfortably...”

Written on: 24/08/2015 by Russell258 (1 review written)

This review relates to the Illusion Fabric Sofa Range and was written a few days after receiving my sofa delivery. Overall I have had a good experience with ordering from Sofaworks. My initial visit was pressure free and pleasant, even though I opted not to take the insurance. I was also able to freely walk around the store, trying out different sofa's, without sales-people constantly asking me to buy. Prior to delivery I was given an option of delivery timeslots and on the day of delivery a… Read Full Review

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★☆☆☆☆

“Great sofa size and shape rubbish foam”

Written on: 24/08/2015 by clarky007 (1 review written)

Ordered the fantasy corner sofa great looking and size. It took me a long time looking around shops and trying each sofa out, finely found the fantasy Very firm in the shop and good for my bad back. No problem with the staff ( so far ) and the delivery but after 2 months the foam has lost around 50 to 60% of its firmness and I can't use it to watch TV. Each morning if I have used the sofa I can't move or walk I need pain killers, so I have stopped using it after 2 months yes that's right 2… Read Full Review

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★★★★★

“Lovely New Sofa”

Written on: 24/08/2015 by FernandaMcBride (1 review written)

From going in to the Rotherham store being greeted with smile right through to the delivery men , you are all fantastic. The staff in the store did not hassle me, but as soon as I wanted help and information a staff member was available. They explained everything well and in detail. I received a e mail and text message the day before delivery giving me the time slot.On the morning of I received a test stating they would be with me within the next hour, the delivery driver called me to get… Read Full Review

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★☆☆☆☆

“Problems after delivery”

Written on: 22/08/2015 by jaynemarielawmon (1 review written)

We ordered a 3 seater power recliner and a 2 seater manual recliner in January 2015 and took delivery of the items May 8th, 2015 as arranged. The service received in store was very good and the confirmation of delivery time was also very good. On 2nd July, after only 8 weeks of receiving the sofas the power recliner failed on one side leaving the sofa in a mid way position. When we contacted Sofaworks we were told it would be the motor that had failed. We were then asked if they sent us the… Read Full Review

Maatkare's Response to jaynemarielawmon's Review

Written on: 24/08/2015

Post this negative review on as many public sites as possible. Tell SW you are starting a claim against them in the small claims court as the goods are faulty. If you paid by credit card or finance, inform the company as they have a duty of care regarding your purchase, and they should act on your behalf. Ask the finance company to instigate an independent report on your furniture in support of your claim. If you did not use any finance company, MCOL is the way to go to start your claim against SW. If you are on FB, leave a review on SW page, and I will try and contact you direct.

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Maatkare's reply to Maatkare's Comment

Written on: 24/08/2015

I have left a message for you, it will be in your FB private messages in your 'other' folder.

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★★★★★

“Always choose Sofaworks.”

Written on: 20/08/2015 by chris.oz (1 review written)

Everybody, I keep reading that other company's one in particular, D.F.S, have let people down including me. So I returned the sofa and went straight to Sofa works. The salesman was very friendly and helpful, my wife and I cannot fault Sofaworks at all… Read Full Review

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★★★★☆

“Good service received ”

Written on: 19/08/2015 by JeramiahRichardson418 (1 review written)

the person I dealt with  who helped us was very chatty and friendly he seemed to know what he was talking about. Left us to wonder and kept coming back to ensure we were ok… Read Full Review

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★★★★★

“Fantastic service at Doncaster ”

Written on: 16/08/2015 by Jane64 (1 review written)

After being let down by another company with sofa I went to sofa works in Doncaster as I had seen a sofa on web site I liked. As I walked in I spotted the one I had seen I approach staff n they answered all question I asked and where very helpful even offered me refreshments while we were discussing the sofa I wanted and all the after care that's was needed with sofa and that I could contact them anytime if any questions I had I am very pleased with there service throughly… Read Full Review

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★★★★★

“Good service”

Written on: 16/08/2015 by LeticiaCurtis7 (1 review written)

I found sofa works to be a very good company. No one hassled you. When we approached them to enquire about a sofa they were helpful and friendly. Answered all my questions efficiently. We were pleased to order our sofa from them… Read Full Review

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★★★★★

“Very very comfy”

Written on: 16/08/2015 by 257Corcoran (1 review written)

Was very pleased with my trip to Sofaworks. Lots of choice, very relaxed and felt no pressure ar all. Staff very knowledgeable about products. Purchased and can't wait for delivery of my new sofas… Read Full Review

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