CSL Sofas www.csl-sofas.co.uk Reviews
Latest Reviews
★★☆☆☆
Written on: 24/05/2012
“Staff in store were great, shame about the aftersale care!”
Visit www.csl-sofas.co.ukOrdered a fabric corner group, delivered with a scratch on the arm & 1 of the scatter cushions was wrong, new material & cushion ordered.. The major problem is the corner seat cushion, i paid extra for foam cushions so that they would stay firm & within 2 days, there is an indentation in the cushion, the upholsterer says it's not a manufactures fault, customer service are therefore unwilling to do anything to rectify it, so i have paid £1,200 cash for a sofa where 1 cushion looks terrible, even...
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★☆☆☆☆
Written on: 21/05/2012
“disgusting company all round”
Visit www.csl-sofas.co.ukBought the napier corner sofa and the Cuddler Designer Swivel Chair in Tower Mix Charcoal.......................... paid cash for my sofa and took out the so called insurance for an extra £200 to cover "any" damage. Only had the sofa since December 2011 and already wearing on cushion. Phoned csl who told me to contact insurance company who have used 3 different names since December! Insurance say its wear and tare and CSL say its accidental damage, so neither party will accept any responsibility,even...
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★★★★★
Written on: 21/05/2012
“Brilliant service at Blackpool store”
Visit www.csl-sofas.co.ukWe would like to praise all of the staff at Blackpool, and in particular Gary and Simon and also Emily at reception. Our experience could have been a disaster because whilst the suite was exactly as ordered, unfortunately the colour we had chosen did not suit our decor. This was not a problem for CSL. Next day we chose a different suite which was delivered within 72 hours. The delivery teams were excellent and nothing was too much trouble for them. Thank you for all your time and patience. Ann &...
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★★★★★
Written on: 20/05/2012
“FANTASTIC, GREAT STAFF”
Visit www.csl-sofas.co.ukVery happy with the customer service! spoke to a lovely lady called Michelle! Highly recommend her! very polite and understanding, helped us out in every single way she could. couldn ask for better! 5 star all the way!! i cant wait for the sofas to arrive :D xx melissa xx...
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★★★★★
Written on: 19/05/2012
“Happy Happy Happy”
Visit www.csl-sofas.co.ukVery happy with my new Linea sofas from CSL. Service at Metro Centre store was very good, staff really helpful. Delivered within the time scale quoted. Deliver drivers were excellent, made sure I was happy with everything before leaving. Sofas even nicer than I expected, having not seen it in the colour I ordered until I got it, very comfy but looks stylish. Overall can't fault CSL. ...
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★★☆☆☆
Written on: 19/05/2012
“happy at first, dissapointed with after service!”
Visit www.csl-sofas.co.ukwhile in the shop was very happy, now waited 6months for our sofa's! it has finally arrived in poor quality and have had the wrong ones sent to us. We may be unfornuate customers but still no excuse....
Read full reviewStaceymarie76's response to Guest's Review
Written on: 21/05/2012
Bought the napier corner sofa and the Cuddler Designer Swivel Chair in Tower Mix Charcoal..........................
paid cash for my sofa and took out the so called insurance for an extra £200 to cover "any" damage.
Only had the sofa since December 2011 and already wearing on cushion. Phoned csl who told me to contact insurance company who have used 3 different names since December!
Insurance say its wear and tare and CSL say its accidental damage, so neither party will accept any responsibility,even suggesting i lie and say i spilt something on it, (fraud i think that would be called)!
now i'm pushed between a random insurance company and CSL and have a sofa that is knackered after 5 months! They won't even come out to look at it, just fob you off to get you off the phone asap!
Also had to have the chair fixed as it wasn't set up on the motor correctly. Although that was "fixed" its left a big lump underneath that just makes it uncomfortable.The guy that came out said it had been set up wrong on manufacturing!
I could only advise that no-one buys from Csl as i know i will take this further and further, i only hope enough of you see this before CSL decide they do not want it to be seen!!!
PS..........................for the gent on the phone working for CSL Mary Portas was the lady that stepped in to try and sort your company out to stop all this! (he didn't even know who she was)almost laughable if it hadn't just cost me £2000!!!
★★★★★
Written on: 18/05/2012
“very satisfied”
Visit www.csl-sofas.co.ukI went into CSL at Purley Way Croydon, we was welcomed as soon as we walked through the door be a happy welcoming member of staff Patric Grant, he was very helpful friendly and funny and gave us over 2 hours of his time, taking time to show us different sofas that were available and taking us through the different prices and choices we had. We have found a fab sofa and are very happy with the sofa we have being delivered on MONDAY just 3 days after picking it in the store. We could not be happier...
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★★★★★
Written on: 18/05/2012
“1st class Service...”
Visit www.csl-sofas.co.ukWe purchased our leather sofa from CSL at Giltbrook Nottingham, after looking round all the other big outlets. From the first time we entered the showroom (sold by Ash) until we received the suite, we were treated in a professional approach, which seems very rare in these days, we were always kept in the picture about delivery and service we have received. I would recommend CSL without any hesitation. ...
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★★★★★
Written on: 16/05/2012
“Great Service, Great Product!”
Visit www.csl-sofas.co.ukAfter visiting many Sofa showrooms in the Lancashire area we visited CSL in Blackburn and were extremely impressed by the service we recieved from the guys in store. Their approach couldn't have been more different from pretty much all of the other stores we visited. We were served by Laura Heyworth and who was very patient and really went out of her way to make sure we got the sofa we wanted, showing us many products before we made our mind up. Once we had decided upon the product we wanted to...
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★☆☆☆☆
Written on: 15/05/2012
“Poor quality sofa from CSL”
Visit www.csl-sofas.co.ukWe went to CSL Birstall after seeing a TV advert,the sales staff are polite and pleasant but that's where the nice service ends. We ordered a really modern white leather corner sofa with a spinning chair, delivery was reasonably quick but as soon as they unpacked it I noticed that the fold down head rests were not in line with the rest of the sofa which was an eye sore and that the arm on the chair and settee was bent down downwards and out of line with the rest of the sofa, clearly a fault. The...
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Showing 1 - 10 of 390 Reviews
★★★☆☆
Written on: 15/05/2012
“Read Below!”
Visit www.csl-sofas.co.ukI purchased a sofa and chair from CSL Stoke. Walking around the store is pleasant and the staff are generally helpful although they do "follow" you around the store which was off putting to begin with. We picked the suit we wanted and the colour, ordering took all of 5 minutes from when we sat down with the salesman to when we were walking out but at this point i will point out a few things. 1) when you buy a sofa from CSL they AUTOMATICALLY add on "sofa shield" to your order which is very expensive...
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★★★★★
Written on: 15/05/2012
“CSL Birstall”
Visit www.csl-sofas.co.ukLoved the fact that we were able to walk around the store, try out the sofa's without feeling pressurised into making a decision there and then and committing to buy etc The salesman Khalid was super friendly, knowledgable, non pushy and laid back in approach making the decision to purchase the sofa we really loved even easier etc The coffee was good too!! The after sales woman Kelly was also really thorough and friendly so overall I would highly recommend CSL as we had a really good 'sales' experience......
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★★★★☆
Written on: 12/05/2012
“CSL Gateshead Retail Park”
Visit www.csl-sofas.co.ukWe were met by Peter Tose who showed us several options of sofas and chairs in various fabrics that matched our preferences and his knowledge base and customer service were excellent! He was not at all "pushy", so much so, that when we could not find something we really hankered for elsewhere, we came back to buy more from him. This is our first experience at buying from CSL, but we think it will not be the last! Thank You Peter...
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★★★★★
Written on: 12/05/2012
“Stoke CSL Store - David Deckerd”
Visit www.csl-sofas.co.ukDavid Deckerd at the Stoke CSL Store explained that he had joined CSL recently however you couldn't tell that he was new. He was so friendly and approachable and had such a great personality. I used to get quite nervous when buying a new sofa because in the past i've found in other stores (not CSL) that the sales person can be really pushy. When I saw a sofa that I liked David was so thorough and made everything easy so I think he deserves some recognition! I found the whole team were fantastic...
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★★★★★
Written on: 11/05/2012
“"THE PERFECT PROFESSIONAL"”
Visit www.csl-sofas.co.ukMARK RODGERS OF THE CREWE STORE WAS PERFECT FROM THE MOMENT WE WALKED IN, HE GREETED US BUT WAS NOT PUSHY IN THE SLIGHTEST AND ALLOWED US TIME TO WALK ROUND AND VIEW, HE OFFERED TEA OR COFFEE WITHIN SECONDS OF BEING IN THE STORE AND HIS COLLEAGUES WERE GREAT WITH MY SON AND KEPT HIM AMUSED WHILE MY HUSBAND AND I DISCUSSED OUR OPTIONS. MARK WAS EXTREMELY EFFICIENT AND QUICK AND MADE WHAT I EXPECTED TO BY A LONG DRAWN OUT PROCESS A DELIGHT. I WILL RECOMMEND MARK AND CSL CREWE PERSONALLY TO ALL FRIENDS...
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★★★★★
Written on: 11/05/2012
“the clincher”
Visit www.csl-sofas.co.ukWe'd looked at several shops selling the kind of sofa we were interested in, fairly standard - leather 2 and 3 seater electrically operated recliners in purple ( less standard perhaps!) What sealed the deal at CSL was the after service. Having already had a recliner that died on us and couldn't be repaired from a dealership that has also since died(nothing to do with us I promise)we were impressed with the lifetime guarantee and professional removal of stains and scratches etc. prices were competitive...
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★★☆☆☆
Written on: 10/05/2012
“lack of customer service”
Visit www.csl-sofas.co.ukactual buying experience was great could not fault it. what has let it down drasticaly for me is the very poor customer service once they have taken your cash. no phone call back when promised,if you take out finance then you have to contact store to get correct phone number to make payments (this should really be included in the pack). then when you try to make payments they refuse to take your money, it appears that the finance company whant you to go past your interest free time limit so they...
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★★★★★
Written on: 10/05/2012
“Excellent choice and helpful salesman”
Visit www.csl-sofas.co.ukPopped into CSL over the weekend to buy a new sofa. We felt the choice and quality of the sofas was much better than rival companies. The salesman gave us plenty of time and space to browse on our own. When ready he was there to help us with any questions we had, didn't pressure us into anything even when dealing with our strict list of requirements. Even offered us a cuppa whilst we discussed our options. In the end we purchased a 3 seater sofa which we're very happy with, and he even gave us the...
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★★★★★
Written on: 09/05/2012
“Great Aftersales Service”
Visit www.csl-sofas.co.ukWe bought two Primo leather sofas from the Oldham branch of CSL and took out the insurance never dreaming that we would need it. Unfortunately we did have trouble and had to use the insurance. The insurance company could not repair the fault and after 6 months of trying we decided to ask for a replacement sofa. As we were getting no where with the insurers we called back to the store where we received really good service from Peter the manager, who took notice of our complaint and agreed that the...
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★★☆☆☆
Written on: 09/05/2012
“Delivery costs and pressure sales add on process”
Visit www.csl-sofas.co.ukThe delivery charges are not immediately apparent when looking at the prices. I had to pay over 10% of the sofa cost for delivery. I bought a 2 seater and there is a minimum charge for a three seater delivery. As there are no time slots for this service I was also forced to pay extra for a Saturday delivery. Explore these high delivery costs with no time slots and factor in with the price of the sofa. Also beware of the high presurer selling tactics to buy shampoo and cloths for £30 in addition...
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Showing 11 - 20 of 390 Reviews
★★★★☆
Written on: 08/05/2012
“Buying My Sofa”
Visit www.csl-sofas.co.ukGary the Yank in the Gateshead branch was very helpful indeed, he tried to accomodate for all of my needs in terms of a sofa. He showed me different Sofas that fit my criteria but did not hassle, just gave advise then lft us to browse. Also, the hiden extras that were put on to my payment, he explained fully and had no problem removing these when I requested to do so. I was also very happy with the price for the quality of Sofa's that I have bought. The only thing I left disappointed with is the...
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★★★★★
Written on: 08/05/2012
“Fantastic Service From Laura @ Bolton Horwich”
Visit www.csl-sofas.co.ukWe went and viewed sofas in 4 stores within the retail park last week and also went into CSL. Although the store was quite busy, we were able to wander around without being hounded by 'sales staff'. We had a query about the Steeler sofa and so asked a colleague for measurements and styles available. Laura was the person who dealt with us and used her iPad to give us specific measurements, styles and options at a touch of a button. This wowed me initially as it wasn't a case of the usual 'taking...
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★☆☆☆☆
Written on: 08/05/2012
“Never ever again!”
Visit www.csl-sofas.co.ukWhat a nightmare. Ordered my leather corner suite,the minesota, nearly 4 months ago and still waiting. After numerous telephone calls CSL agreed to refund my 47.50 delivery charge which i was told by Mike Jackson would be in my account that week. Still not arrived. Another telephone call later to a Louise who said she did not have to give me her surname as she was the only one who worked there with that name and i'm now told i cannot have the refund until my suite has been delivered just in case...
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★★★★★
Written on: 07/05/2012
“BEST EVER CUSTOMER SERVICE”
Visit www.csl-sofas.co.ukI would like to express my sincere thanks for the BEST customer service that I have ever had. I recently purchased two sofas but they were not the sizes I thought they were,so three days after receiveing my suite I contacted yourselves. Later that day I received a call to go back into store and choose another suite and it would just be swapped over. I went back to store the next day, chose another suite, the staff were BRILLIANT, all we had to do was change the paperwork. That was on the Tuesday...
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★★★★★
Written on: 06/05/2012
“FANTASTIC SERVICE FROM BEGINING TO END”
Visit www.csl-sofas.co.ukI ENTERED THE LEEDS BRANCH AND WAS MET BY JOSH ALLINSON WHO WAS BOTH FRIENDLY ,POLITE BUT VERY PROFFSIONAL I TOLD HIM WE HAD SEEN 3 DIFFERENT SOFAS ON THE WEBSITE AND WOULD LIKE TO VIEW THEM WHICH WE DID, WE HAD A COFFEE { PERFECT CUPPA } WE CHOSE THE ONE WE LIKED AND HE WAS NOT ONLY HELPFUL BUT WENT THE EXTRA MILE IN MEETING OUR CHOICES, THE WHOLE TIME WE WERE IN THE STORE WE DID NOT FEEL PRESSURED OR HOUNDED TO BUY OR FOLLOWED AROUND LIKE YOU ARE IN SOME STORES. WE THEN MET WITH NATALIE WHO WAS...
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★★★★★
Written on: 06/05/2012
“SUPER! SMASHING! GREAT! :)”
Visit www.csl-sofas.co.ukDoncaster store: salesman martin pratt, we first looked in harveys felt hounded as they followed us around the shop! Then had a look around csl didnt feel presured at all martin welcomed us 2 csl n more or less left us 2 look around we liked a few martin told us all about the diffrent options ie recliners colours etc we orderes a corner sofa with swivel chair n a glass table cant wait 4 it 2 b delieverd n so far the service has been outstandin n would recommend to anyone :) thanks again martin&csl...
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★★★☆☆
Written on: 06/05/2012
“sophie hull store ”
Visit www.csl-sofas.co.ukon our visit to the hull store to reselect our sofa our experiance was very mixed we found ourselfes having no help whilst choosing our sofa? Because all the staff was sat down playing football on there ipads and would not attend to our needs even after trying to get the attention? It was only until we got the attention of sophie who is only in admin, she bent over backwards on everything we ask her, she helped us choose the right selection she checked stock sorted our finance out and if it wasnt...
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★☆☆☆☆
Written on: 04/05/2012
“Collapsed arm on suite”
Visit www.csl-sofas.co.ukThe arm has collapsed on my three piece suite.i rang csl and they informed me there was a call out fee to inspect there shoddy workmanship.after a lengthy discussion they agreed to wave the charge till inspected .they inspected the arm which is put together with hardboard.apperntly it's my fault for putting my wieght on it when getting up of the suite.they can repair and strengthen the area it a large cost to me.which I refused telling them that if they had done it with ply in the first place it...
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★★★★★
Written on: 04/05/2012
“Amazing Mark, the super salesman.”
Visit www.csl-sofas.co.ukThis is the first time we have visited CSL. After wandering around the store looking at the many choices on offer, we studied one particular model. Mark approached us with a courteous and polite attitude. He wasn't pushy or over the top as we have experienced in furniture stores before. He was very informative about the suite we were looking at and extremely helpful regarding our questions. We were undecided about purchasing it that day, but after Mark explained the advantages of doing so, our decision...
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★★★★★
Written on: 02/05/2012
“most comfortable sofa”
Visit www.csl-sofas.co.ukMy Steeler sofas arrived yesterday and i love them, I ordered bournville mix they are stylish comfortable and look great in my living room. The delivery driver phoned and said would be here in 10 minutes which they were, both men were polite courtious and well informed they went through the sofa care again with me. All in all my experience was csl has been a very positive one all your staff have been lovely (even with a customer like me who changed her mind) thankyou so much...
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Showing 21 - 30 of 390 Reviews
★★★☆☆
Written on: 01/05/2012
“poor after care”
Visit www.csl-sofas.co.ukWhen i purchased my sofa from the stoke on trent store, i coulnt fault the friendly staff and the customer service i recieved. This soon changed when i had a faulty product and you have to deal with the service team. They dont answer emails, despite all the promises, and if you try to phone them you are on hold for half an hour. When i finally got to take the faulty product back they told me my account was creadited for the amount........ 2 weeks later still waiting for my money.friendly when they...
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★★★★★
Written on: 01/05/2012
“Brilliant Service from Dave!”
Visit www.csl-sofas.co.ukVisited store today and was met by Dave in the Doncaster branch, he was very helpful and straight to the point no daft sales pitch just truthful and very pleasant. Hospitality whilst in store was 5 star!Purchased our perfect sofa thanks to the help of Dave, he didn't pressure us into anything we didn't want. All the sofas are beautiful in store and it is very well presented. the only bad thing is that there are too many to choose from and we cant have them all!! thanks again!!...
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★☆☆☆☆
Written on: 30/04/2012
“Liars: inefficient and unfair”
Visit www.csl-sofas.co.ukWent to Brent Cross store. The salesman recommended a sofa that can be delivered within 2.5 weeks, so I was happy. Only when I paid for it and salesman disappeared, the delivery slot was apparently unavailable. So it was pushed another week forward. A day before the delivery, I got a phone call saying that they forgot(!!!) to upload my sofa onto the track an hence can't deliver as agreed. So it was pushed another week forward and I couldn't cancel the order because these liars say delivery delay...
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★★★★☆
Written on: 28/04/2012
“Our new sofa”
Visit www.csl-sofas.co.ukWe have just taken delivery of our new corner sofa, & it looks fantastic. The guys who delivered & set it up were Luke & Ian. They were very friendly, & explained what they needed to do, & told me to make sure I checked things over thoroughly, & was happy before I signed the paperwork. The whole CSL experience has been really great, from browsing, to choosing, to buying-no pushy salesmen involved, just a helpful chap at Lincoln called David O'Brien, who gave us the information we needed, & the time...
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★★☆☆☆
Written on: 27/04/2012
“poor sofa quality”
Visit www.csl-sofas.co.ukThe showroom employees cannot do enough for you to purchase the sofas,however aftersales is poor . I had to have the single chair replaced three times and if there is a complaint as in my case, there will be an excuse and it's never there fault it must be something you've done although in my case the engineer was unable to explain why the leather was stripping colour. I would never recommend this store to my anyone as i have had not stop problems. ...
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★★★★★
Written on: 27/04/2012
“Thank You”
Visit www.csl-sofas.co.ukWe bought our two sofas from Brent X CSL. We were greeted as we entered the store,the lady explained how the store worked answered all our questions and then left us to browse without any pressure. When we did find a suite we approached the lady who we had spoken too earlier. It was all made so easy to purchase the sofas being offered various ways of payment. A Chap took over and again very polite no pushing extras at us. The lady at the Store who helped us was the Manager unbeknown to us-----all...
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★★★★☆
Written on: 26/04/2012
“Leeds Store”
Visit www.csl-sofas.co.ukI experienced my first visit to a sofa shop in years, not knowing what to expect but was greeted by a very helpful sales adviser. He was very informative, answering all my questions, even the stupid ones! At no time did i feel pressurised into making a purchase. After much deliberation i decided to buy the first sofa i had seen when walking into the store, typical. I was given different purchase options and after deciding the best one for me I was guided through a very simple and painless process....
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★★★★★
Written on: 26/04/2012
“Gary "The Yank" Healy”
Visit www.csl-sofas.co.ukMy husband & i went to the the gateshead branch of CSL Saturday 21/04/2012. We had a wonder around the shop and focused on what we were after, we got asked if it was our first time at the shop, we said we were just looking and were left alone. We found what we were looking for and we sat on it,lay on it (stuff you would do at home). Gary "The Yank" noticed we were talking about the size of the 4 seater. He sat us down and went through all the sizes, wrote them down and even gave us the prices for...
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★★★★★
Written on: 25/04/2012
“great, awsum, happy”
Visit www.csl-sofas.co.ukMe and my girl freind visited CSL in warrington we are very happy with the help and the treatment we received from Eddie Hudson, he gave us both tips an advice on how to get the best comfort and how to maintain our sofa also Eddie was very patient with us whilst we chose the perfect sofa for us. We was also happy with the cleanliness and the relaxed environment. It was also are first time in stepping foot inside CSL an we are proud to say we would be visiting again and recommend are freinds and...
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★★★★★
Written on: 24/04/2012
“Excellent service”
Visit www.csl-sofas.co.ukAfter shopping around we decided on a sofa from CSL & have to admit that all went very smoothly. Our Salesman was Eddie. We placed the order & was told delivery could be approx 9>12 weeks. The one we chose was advertised at a certain price but when we came to book and chose the leather we wanted we were informed that it was a little bit more expensive. Emails were sent periodically to keep us up to date and when we were able to arrange a delivery date this was a very simple process. I spoke to the...
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Showing 31 - 40 of 390 Reviews
★★★★★
Written on: 24/04/2012
“GOOD FRIENDLY SERVICE”
Visit www.csl-sofas.co.ukLAST WEEK MY HUSBAND AND I VISITED THE BLACKPOOL STORE OF CSL AND WERE GREETED BY A PLEASANT YOUNG MAN BY THE NAME OF KENNY. WE TOLD HIM WHAT TYPE OF SETTEE AND CHAIRS WE WERE LOOKING FOR AND HE DIRECTED US TO WHAT HE HAD IN STORE. WE SUBSEQUENTLY CHOSE THE SUITE WE WANTED AND MADE ARRANGEMENTS WITH KENNY FOR DELIVERY. THIS WAS LAST WEDNESDAY AND TODAY THE SUITE IS SITTING BEAUTIFULLY IN MY LOUNGE. I WOULD LIKE TO SAY A BIG THANK YOU TO KENNY AND ALL THE STAFF AT CSL INCLUDING THE DELIVERY MEN (FROM...
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★☆☆☆☆
Written on: 23/04/2012
“WORST SOFA COMPANY EVER - do not buy from them and...”
Visit www.csl-sofas.co.ukWe went and bought a sofa from CSL for my elderly parents. They sales people say they are not pushy ... but they are, they follow you around and dont even give you time to talk to each. My mum and dad picked the sofa they liked, and the salesperson then started to talk about sofa care kits, insurance etc after he explained about these, he asked if we was happy with the sofa chosen, if so we would proceed with the order. When he mentioned the total price it seemed a bit steep, so i checked the order...
Read full reviewCsl Customer Care's response to DES17's Review
Written on: 25/04/2012
Dear Sir/Madame,
Thank you for your feedback.
This is not typical feedback that CSL would recieve, therefore we are keen to know more about your experience in the store as part of our drive for continuous improvement.
We pride ourselves on a fantastic experience that we provide to all customers and would like to make sure your experience is not repeated.
You can contact me on 08444 818181 or mike.jackson@csl-furniture.co.uk
Kind Regards,
Mike Jackson
General Enquiries Manager
★☆☆☆☆
Written on: 23/04/2012
“Poor delivery service!”
Visit www.csl-sofas.co.ukDon't order from CSL as they take your money £100 for small van delivery and guess what they fail to deliver on time! Be warned you will be in for a long, long, wait. Was told furniture will arrive between 10.30 to 14.30 and it arrived at 19.50 NOT acceptable!!...
Read full reviewCsl Customer Care's response to GloriaPhillips's Review
Written on: 25/04/2012
Dear Sir/Madame,
Thank you for your feedback.
We are keen to know more about your experience in the store as part of our drive for continuous improvement.
We pride ourselves on a fantastic experience that we provide to all customers and would like to make sure your experience is not repeated.
You can contact me on 08444 818181 or mike.jackson@csl-furniture.co.uk
Kind Regards,
Mike Jackson
General Enquiries Manager
★★★★★
Written on: 22/04/2012
“csl nottingham store”
Visit www.csl-sofas.co.ukwe visited the store in nottingham and found the sofa we liked and wanted, after 5 minutes a customer representive came over introduced himself as Ash and asked if there was anthing he could help with. Ash was really helpful and told us everthing we needed to know even down to the cleaning and care of the product.I really cant stress enough how helpful Ash was he wasnt pushy and geniunley wanted to help rather than just make a sale.After deciding we wanted to buy the product Ash went through the...
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★★★★★
Written on: 21/04/2012
“CSL Croydon”
Visit www.csl-sofas.co.ukWe were looking for a reasonably priced comfortable sofa for our family room, so went to look around the sofa shops in Croydon. We spotted CSL on the Purley Way and having not been in there before thought we would go in and have a look. The shop had a great range of sofas, but we were very taken by one in the COCO range. It was one of the most comfortable sofas we had sat on and very reasonably priced. The service was great too..the salesman who helped us was called Patric and he was a great help...
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★★★★★
Written on: 21/04/2012
“Excellent service”
Visit www.csl-sofas.co.ukRang up to order a sofa online, spoke to Jeff Horton in the sales team who was excellent. He seemed to know alot about the products and the finance options and was very helpful and polite. I would recommend to a friend, the service was very quick and easy....
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★★★★★
Written on: 20/04/2012
“CSl customer Service”
Visit www.csl-sofas.co.ukWe would like to compliment you on the excellent service we have had with your company. Staff have been helpful and polite from begining of the order to the collection of our furniture. We ordered online as you do not have a store locally, but had such good communication from your staff that everything went smoothly. It has been a pleasure to do business with you and we will certainly recommend you to all. Regards Roy & Julie Bennett ...
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★☆☆☆☆
Written on: 20/04/2012
“shocking had sofa back but wont give money back”
Visit www.csl-sofas.co.ukDO NOT BUY FROM HERE. Had sofa back for bad quality 2 weeks ago. but will not refund money. Avoid at all cost Stores look great thats about it....
Read full reviewCsl Customer Care's response to Guest's Review
Written on: 25/04/2012
Dear Sir/Madame,
Thank you for your feedback.
We are keen to know more about your experience in the store as part of our drive for continuous improvement.
We pride ourselves on a fantastic experience that we provide to all customers and would like to make sure your experience is not repeated.
You can contact me on 08444 818181 or mike.jackson@csl-furniture.co.uk
Kind Regards,
Mike Jackson
General Enquiries Manager
★★★★★
Written on: 19/04/2012
“Datona Sofa ordered and dealt with by Cath”
Visit www.csl-sofas.co.ukWhat can I say. Well done to Cath for excellent customer service. I must say this is the best service I have received in a long time. Cath explained everything from the order, delivery and care of the leather. Having always gone to DFS in the past we thought we would try another sofa company and from our experience before we have never received such good service as yourselves. Keep up the good work. Very excited at receiving our new sofa and chair. The transaction ran smoothly without a hitch. Thank...
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★★★★★
Written on: 18/04/2012
“great first experience at csl, birstall, mr and mrs tonks”
Visit www.csl-sofas.co.ukmy husband and i visited birstall retail park and headed straight for dfs as we had bought our last four sofas from there, we decided to have a look at all the furniture stores on the park next going to csl, we walked round and after a few minutes we were greeted by josh who was very nice and really helpfull he wasn`t pushy and let us walk round telling us he was there if we needed him, after walking round for a while he came to us and asked what it was we were looking for we told him and he showed...
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