Sofaworks Reviews - www.sofaworks.co.uk

★★★★☆
3.6 / 5
1738
67.7% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks and CSL Sofas have now merged to become Sofaworks.
? Ask our helpful community of experts about this product or company
Sofaworks - www.sofaworks.co.uk - Ask a question now

Media Gallery for Sofaworks - www.sofaworks.co.uk

Sofaworks - www.sofaworks.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Happy Sofaworks customer”

Written on: 04/08/2015 by JohannaMcCallum168 (1 review written)

Having visited the Warrington store on several occasions looking for 2 armchairs and not being sure of which design and colour, we found the staff very helpful, friendly and patient… Read Full Review

Report this review
★★★★★

“Lots of Choice and Great Service”

Written on: 03/08/2015 by 267Ewing (1 review written)

Bought our sofas at Nottingham Store. They had plenty of sofas on display to choose from. The staff were friendly and knowledgeable about the products. Couldn't do enough to help without being pushy or overbearing. Were there when we wanted them and left us alone when when we didn't. The sofas were very good quality with an amazing choice of fabrics. Overall a very good shopping experience… Read Full Review

Report this review
★★★★★

“Good quality and great customer service ”

Written on: 03/08/2015 by Reeseu230 (1 review written)

Store at Coventey Elvis retail park excellent customer service great range of sofas . Good quality and good prices . Would recommend to family and friends… Read Full Review

Report this review
★★★★★

“Great service ”

Written on: 02/08/2015 by 1985Cooley (1 review written)

Had fantastic service from the staff at the Paisley branch. Would definitely recommend them. The knowledge the ataff had of the products was fantastic, very friendly but not pushy… Read Full Review

Report this review
★★★★★

“Good job”

Written on: 02/08/2015 by Leemez7 (1 review written)

Very happy with the service, they explained everything and was in no rush to push you out the door to see the next customer. Very friendly staff. Top job… Read Full Review

Report this review
★★★★★

“Great quality sofas”

Written on: 01/08/2015 by Louise-1981 (1 review written)

My mum suggested I try here, very glad I did. Much better quality than other shops. The person at the Nottingham store was most helpful and friendly. The sofas are original not the same boring ones elsewhere… Read Full Review

Report this review
★★★★★

“GREAT STAFF AND CHOICE SPEKE LIVERPOOL”

Written on: 01/08/2015 by Ruiz381 (1 review written)

we only ever buy from sofaworks as the staff leave you to look but are there when you require them. Huge range of sofas to try out as if they were yours feet up lie down or jump on them. The staff are very friendly and always have a smile on there faces and with no pressure from them at all. would highly recommend anyone to but from them especially Speke in Liverpool we were there for 4 hours trying to decide in most places we would have left after 10 minutes due to high pressure sales. Thanks… Read Full Review

Report this review
★★★★★

“The best place to buy a sofa!”

Written on: 01/08/2015 by HughGriffin-Alt91 (1 review written)

We have now bought 3 sofas from Sofaworks within a year. They offer quality sofas at good prices but best of all they have excellent customer service. We were helped by an adviser at the Birstall branch and he was fantastic, there is a non pushy atmosphere that is unique to this company. He was knowledgeable, helpful and professional and everything he told us was spot on. 3 weeks later we went back to buy another 2 seater to match our 1st one because we loved it so much. Having recently moved… Read Full Review

Report this review
★★★★☆

“Great shopping experience”

Written on: 01/08/2015

Entered store and welcomed and invited to walk around, not hassled at any time. Once I had decided to buy, very polite and helpful assistant, even offered me a cup of tea. Great arrange of suites - in fact bought the first one I was which was at the entrance of the store. Can't think of anything I didn't enjoy about my visit to the store… Read Full Review

Report this review
★★★★★

“More than happy...”

Written on: 31/07/2015 by Jobreeze (1 review written)

I hate being given the typical sales patter and feeling pressured to buy but the service I received couldn't have been more different. The sales assistant took time to listen to what we wanted and gave us plenty of time to think about our decision without any pressure to buy. Overall a great buying exprience with excellent customer serice that was friendly and helpful. I will definitely recommend… Read Full Review

Report this review
★☆☆☆☆

“Don't spend your money with this company”

Written on: 31/07/2015 by Tray1809 (1 review written)

I am writing this review based on my recent experience with sofa works. My issues are still ongoing and I will re post if this company rectifies my issues satisfactorily. As yet they have not. I took delivery of my 2 seater and 3 seater recliner leather sofa 2 weeks ago today. At the time of delivery I noticed far too many faults for a brand new product that I have just waited 12 weeks for. I immediately took pictures whilst the delivery men where still present. I received a call almost… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 31/07/2015 by Annpet60 (1 review written)

Visited the new cannock store, staff polite and helpful. No pressure to purchase. Thank you xx… Read Full Review

Report this review
★★★★★

“sofa shopping made easy”

Written on: 31/07/2015 by rayholdcroft (1 review written)

I must have gone back at least 4 times to look at the sofa I was thinking of buying. Each time, the staff understood completely and made me feel welcomed and unhassled. When I did come in to buy they sat me down on my sofa with a nice cup of tea while everything was entered into their Ipad. I felt very well informed about both the sofa and repayments. I was very impressed! I shopped at the Stoke store and spoke to a lovely lady whilst browsing but when I went in to buy… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 31/07/2015 by MaryCarruthers (1 review written)

I have never purchased a sofa as easy as I did in the Sofaworks in Warrington on Wednesday. The whole experience was hassle free, the service was fabulous, and there was a great selection of sofas to choose from. I felt we were welcomed in to the shop on arrival, given some good advise and left to browse at our leisure without being hassled by pushy staff as in other retailers. I would recommend this store to everyone and can not rate the staff highly enough!… Read Full Review

Report this review
★★★★★

“Very easy transaction no pushy sales people great service ”

Written on: 30/07/2015 by kazmicdust (2 reviews written)

Firstly I popped in to the local store whilst visiting my family in Liverpool. I was pleasantly surprised by the layout of the store and very friendly non pushy staff. The guy I sopke with was very knowledgeable about the the elegance sofa that caught my eye. I told him that I would have to consult with the other half, he was understanding and I left the store. The next day I rang the freephone no spoke with a really nice guy. He gave me the lowdown, prices etc was also very knowledgeable. I… Read Full Review

Report this review
★★★★★

“lovely experience ”

Written on: 30/07/2015 by africa777 (1 review written)

We went to the bolton store and got the suite we was looking for the staff was really good and very helpful even the day after whdn i changed the three seater settee they was really nice. Looking forward go getting our new suite and the little neal that comes with it… Read Full Review

Report this review
★★★★★

“Looking for a new suite”

Written on: 30/07/2015 by brian31153 (1 review written)

Went into the Preston store to view yesterday. Member of staff introduced himself to us and then immediately left us alone to browse at leisure. No pressure or pushy sales staff unlike other similar stores. Assistant was there if we needed, but generally left us to it. Tea and coffee offered to us twice... We were there nearly 2 hours and loo offered too. Nicely laid out store, background music ... Lots to like ... Nothing to dislike.... All prices clearly visible and iPad devices to check… Read Full Review

Report this review
★★★★★

“Friendly, unpushy, quality service”

Written on: 30/07/2015 by PaulTP (1 review written)

Went to Shirley branch yesterday. We were not pounced on as soon as we entered the store but we were shown how to use the iPad at the side of each sofa detailing the options ( brilliant idea). Help was there when we needed it and all questions answered. Ordered a sofa and chair and very happy with the customer service received. Would definitely recommend to anyone… Read Full Review

Report this review
★★★★★

“Stupendous service at the Cannock store!”

Written on: 30/07/2015 by daveb929 (1 review written)

Having just bought our first home together the time had come to buy our first sofa. It is no exaggeration to say we are so SO pleased we went to Sofaworks in Cannock. The new store looks fantastic with a plethora of stock to browse around but the real deal clincher was the help, advice, professionalism and friendliness we received from the adviser who made our purchase incredibly simple. She went out of her way to guide us through the options and made the whole experience both easy and… Read Full Review

Report this review
★★★★☆

“sofaworks, worked for me,”

Written on: 30/07/2015

On entering the store we were made welcome, We were shown how to use the display Ipads which were fitted through out the store , and we were left to brows around on our own, We selected our suite and asked a sales assistant for help, she talked us through all our options and we made our purchase, We found it a good and easy experience, No rush and no pushy sales people… Read Full Review

Report this review
overview