Sofaworks Reviews - www.sofaworks.co.uk

★★★☆☆
3.3 / 5
57.1% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks and CSL Sofas have now merged to become Sofaworks.
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Latest Reviews

★☆☆☆☆

“Got your money”

Written on: 21/12/2014 by yeasty1 (1 review written)

If you like false promises then by all means buy from this company. They advertised in store guaranteeing Christmas delivery (4th Nov 2014). I was duped with this advertising and the salesman told me that if the advertising says before Christmas then that is what it would be. We (naively it now seems) signed on the dotted line. The rep asked when we could accept delivery. We told him any time after the 1st December. Still we were led to believe it would be with us for Christmas. On the… Read Full Review

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★★★★★

“Exceeded Expectations”

Written on: 21/12/2014

After receiving excellent service at Sofaworks Oldham branch when we purchased our corner suite, without high pressure sales but with useful information I then read some of the reviews on here and dreaded the delivery. We were ready for our suite earlier than originally requested and Sofaworks accomodated this. We were advised that we would recieve the delivery between 7.45 and 11.45 and were telephone with enough warning for us to get out of bed before they arrived at 7.45 on the dot. It… Read Full Review

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★★★★★

“GOOD BUYING EXPERIENCE”

Written on: 21/12/2014 by ktPowell244 (1 review written)

It was nice to go to a big store and be treated as a valued customer, we were not hassled on entry but informed how the store worked and then left to browse. Although we kept asking questions we were not put under any pressure to make a quick decision and when we finally decided which sofa we wanted the salesman explained the whole buying process and again we felt the salesman did not rush us through the buying experience. Would definitely recommend this company… Read Full Review

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★☆☆☆☆

“Disgraceful wish I read the reviews first”

Written on: 21/12/2014

Ordered our sofas 3 seater an 2 seater and footstool cost nearly £2000 paid in full August 2014 they delivered 5th November and the 2 seater was a completely different colour delivery driver said customer services will be in touch within the hour they never called so when I called them they had no idea what was going on it was first they heard of it . driver never even called them . I was told a manager would call me back because the girl on the phone had no idea what to do . Manager called… Read Full Review

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★★★★☆

“Enjoyable experience!”

Written on: 20/12/2014

Fantastic service when we got there - showed us the sofa we wanted (Pronto) and then took us around a few more that were similar. Explained everything with regards to the finance to us and made it all very easy. Brought us both a coffee which is always a bonus! Haven't actually received the sofa yet so no idea with regards to that experience as yet. For £40 they're taking away the old sofa, which seems very reasonable when you add up the costs of hiring a van, diesel and disposal costs. And… Read Full Review

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★★★★★

“Sofa works customer service ”

Written on: 20/12/2014

After purchasing a sofa from sofaworks we purchased another separately the in store service was brilliant no hard sell and totally relaxed making the purchase a pleasant experience!! Wow is the only way to explain the after sakes service to complement the stores service. Up to date Internet linked delivery service. Prompt info on the delivery date and hassle free delivery!! Exact and no messing with times and calls to book the delivery and the drivers followed the delivers through with ease… Read Full Review

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★★★★★

“Fingers crossed!!!”

Written on: 19/12/2014 by Jillian.S (1 review written)

My order was quick, easy and efficiently dealt with. I initially had reservations and had to discuss in detail the ins and outs of how they would squeeze the lovely corner sofa (with sofa bed) I had chosen into my ground floor flat - I was unsure whether it would actually fit through the front door but then to have an immediate left turn through another door into the living room wasn't looking good to me :(. It was explained to me how the delivery would work and my mind was put at ease as I… Read Full Review

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★★★★★

“fantastic place”

Written on: 19/12/2014 by clairegreen456 (1 review written)

very good customer service friendly don't nag you when you walk in the shop very nice people… Read Full Review

Traceycrabtree's Response to clairegreen456's Review

Written on: 19/12/2014

Have you taken out the sofa shield insurance, you. may find you don't need it as your home contents insurance will cover accidents.

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★★★★★

“3 piece suite purchase”

Written on: 19/12/2014 by lazydave (1 review written)

The lady I dealt with was polite and knowledgeable in her approach , made us both feel completely at ease , almost like being at home having a cosy chat . Explained all the options about payment really well and my wife finally settled for 0% finance , which now means she has money to spend on something else. I would also like to say that i feel she is an asset to your company, and i hope this review will lead her to feel confident in her undoubted ability in sales… Read Full Review

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★☆☆☆☆

“Horrible! V.BAD experience with this lot of clueless...”

Written on: 18/12/2014 by Shellberry (1 review written)

NIGHTMARE! Don't go near. Bought expensive sofa and insurance in January. One cushion was flat by month later February, phoned straight away and they sent out "expert" ha, he said there's no fault in sofa. You should have seen this an inch smaller than other cushion and all wrinkles cause the foam didn't fill the cover. Also couldn't claim insurance as wasnt accidental so why is my cushion flat. No answers. Not intrested 1 bit, so decided to get ombudsman involed. Ombudsman contacted them and… Read Full Review

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★★★★★

“Can't fault them. From start to finish. ”

Written on: 18/12/2014 by Bivv28 (1 review written)

Ordered a sofa and swivel chair from hull service was fantastic there and my sofas arrived today wasn't sure they would fit but the delivery guys was brilliant and got it in perfectly and was really careful. I can't fault anything. Will definitely recommend to friends and family… Read Full Review

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★☆☆☆☆

“very poor after sales service”

Written on: 17/12/2014 by lluca (1 review written)

customer service in store was good. My sofas arrived but there is a fault with the fabric and after many e-mails and phone calls nobody has bothered to come out and inspect them. They do not know the meaning of after sales service and I will never recommend Sofaworks to anyone. Once they have got your money they could not careless… Read Full Review

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★★★★★

“make life easy buy your sofa from sofaworks”

Written on: 17/12/2014 by Priscillaz167 (1 review written)

Very helpful staff made the purchase of our new sofa quick and easy. Felt comfortable and relaxed. Credit check as done efficiently. would suggedt to my friends and family to visit snd check out the goods… Read Full Review

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★★★★★

“Something new, convenient and reliable”

Written on: 16/12/2014 by dmSmith438 (1 review written)

Have ordered a corner sofa at newly opened store in Milton Keynes and can say customer service is just brilliant. No annoying persuasions or lies. Easy access to information, all fabric and size variations and prices are there for you. Staff is there to help u out! Exclusive sofa designs, just amazing, very happy. The only thing, you need to wait for your sofa to be made, at least this happend with ours, not sure if every order has same procedure… Read Full Review

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★☆☆☆☆

“Warning to Future Purchasers”

Written on: 16/12/2014 by JohnToomer (1 review written)

Please, please do not buy a sofa from this company. You will notice the majority of the good reviews are from the sales experience. They are fantasic at the sales point but when things go wrong they will do what ever they can to avoid putting things right. We paid over £2000 for a leather sofa and after a little over 12 months the leather / colour started to lift. Contacted Sofaworks who sent out one or their own technicians and told me it was wear and tear. What a joke, a leather sofa, cared… Read Full Review

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★☆☆☆☆

“Don't EVER order from this company!!!”

Written on: 16/12/2014 by Cocoshocker (1 review written)

If I could put no stars I would!! Guaranteed Christmas Delivery they advertised... Don't believe a word they say. Ordered my sofa's on 6th November 2014 on this "Guarantee", over a week ago my sofa's were showing as 'being shipped' on 'my account' online, great I thought, but no apparently my sofa's are not getting delivered until the middle of January! Main Sales line - offered no help whatsoever, told me to phone the store I'd ordered them from. Womans first reaction to my question - well… Read Full Review

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★☆☆☆☆

“Terrible after sales service”

Written on: 16/12/2014 by Smith324 (1 review written)

After receiving my sofas I was upset to find the fabric used was terrible and was not acceptable.The sofa in store was much better than the sofa delivered to me. After many phone calls and e-mails nobody has bothered to come out and look at it. This company have no idea of after sales service and I would tell everyone not to place orders with Sofaworks. I intend to take mine to the furniture ombudsman… Read Full Review

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★★★★★

“Fantastic, Professional, Superb”

Written on: 15/12/2014 by KJD15 (1 review written)

First time buying a sofa as we are first time buyers. Went to Sofaworks, Coventry and whi knew it was so easy to buy a sofa! Staff are professional, explainations were so fantastic! Absolutely loved the ipad system by each sofa range with everything you need to know! Was informed of everything we needed to know before we bought our sofa and any questions we had were answered well. The fact you can adapt payments to what you can afford makes life so much easier! Would buy a sofa from there again… Read Full Review

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★★★★★

“Sofaworks Solihull”

Written on: 11/12/2014

Visited Sofaworks Solihull last week and actually enjoyed looking for a new sofa. Very refreshing customer service, so much better than other furniture stores. We browsed for a little while uninterrupted. First contact with staff was being offered a tea or coffee, then a brief outline of how to find prices and details on the iPad next to each display. There was a wide choice of sofas and chairs, attractively displayed in a showroom well designed for customers to browse around, sit down and… Read Full Review

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★★★★★

“shopping for a sofa experience at Chester branch”

Written on: 11/12/2014 by robbenhood (1 review written)

Went into Chester sofaworks to look for a new sofa, Mark the salesman was lovely. He didn't rush us was great with our two little boys even offered us a drink. We decided on a sofa to buy and the deal was completed. Would definitely buy from Chester branch again. Now looking forward to the arrival of my purchase :-) x… Read Full Review

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