Sofaworks Reviews - www.sofaworks.co.uk

★★★★☆
3.5 / 5
1498
64.9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Sofaworks and CSL Sofas have now merged to become Sofaworks.
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Latest Reviews

★★☆☆☆

“service shocking”

Written on: 04/05/2015 by RF900N (1 review written)

Yes, Sales Persons very good at selling, company very good at taking your money but if there is an issue with your product the after service is totally shocking Bought a recliner sofa, after about two months the sofa starting making a noise, a service technician arrived I was informed as the sofa's are stored in cold storage they take time to adjust to house temperatures. Several months pasted, a phone call to the service team, complaining of the constant noise, was told another site visit… Read Full Review

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★★★★★

“EASY N FUN”

Written on: 04/05/2015 by JaquelineMcCann (1 review written)

great selection friendly staff ordering was quick and easy looking forward to receiving my new sofa n chair… Read Full Review

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★★★★★

“Excellent service ”

Written on: 04/05/2015

Visit to Sofaworks Edinburgh today, excellent service, customer care and friendly helpful staff. Would highly recommend… Read Full Review

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★★★★★

“sofa at last”

Written on: 02/05/2015 by Stuartbf85 (1 review written)

Straight forward purchase. No pushy staff. Relaxed but helpful and well informed staff. Managed at last to get a large enough corner sofa to fill the space at home which has deep seating and a good quality leather… Read Full Review

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★★★★★

“Best service.”

Written on: 02/05/2015 by Harris-Alt472 (1 review written)

Great service, never hassled you, was very pleased with the product knowledge… Read Full Review

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★★★★☆

“Sofa so good”

Written on: 02/05/2015 by Brayanx83 (1 review written)

Ordered the sofa at the Chester branch, staff are excellent, best range of sofas and chairs overall but online software doesn't fill me with confidence. Will wait and see if our trust is repaid on the delivery date… Read Full Review

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★☆☆☆☆

“never trust sofaworks”

Written on: 01/05/2015 by verymaddad (1 review written)

Purchased two 2 sofas as a Christmas gift delivered in January one was frame damaged on delivery but driver said it was safe to sit on until someone inspected it within six weeks after removing the legs. The repair man arrived 14 weeks later made a number of repairs noted our dissatisfaction with the sofa and said someone would be in touch. After he left we noticed that if two people sat on the sofa they leant towards each other.After on other repairman had been he said someone would contact us… Read Full Review

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★☆☆☆☆

“Furious - 3 weeks to tell me leather discontinued!!”

Written on: 01/05/2015 by SueHurst (1 review written)

I ordered 2 Bellini sofa's and a footstool 06/04/15. Found out today 01/05/15 after chasing up that the leather has been discontinued. At the time of ordering I stressed the importance of delivery prior to 12/06/15 as I wanted them in time for my daughters wedding as have family visiting. Now I do not have sufficient time to order or go elsewhere so that it will arrive in time. Furious does not even begin to express how I feel right now… Read Full Review

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★★★★★

“Knowledgeable, patient and not pushy”

Written on: 30/04/2015

We have just purchase a sofa from Fosse Park, Leicester branch. We were greeted when entering (and as always I thought - here we go, pushy) On the contrary, after introductions we were told to look around and If they were required to give them a look up. She was most helpful and not over bearing. She left us to discuss things in private several times, returning 5 or so minuets later. We went home with 2 sofas in mind but needed to measure up. We returned next day and again she was both… Read Full Review

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★★★★★

“Purchase of our Sofa”

Written on: 30/04/2015 by John0801 (1 review written)

We turned up to look at the products on display, with a set view in mind of what we wished to purcahse. However having looked at the wide choice available and with the help of an adviser at the Elk Mill branch we bought something completly different. Very helpful stakk who put us under no pressure and had the time to help… Read Full Review

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★☆☆☆☆

“Make it wrong then wait ”

Written on: 30/04/2015 by 490Breen (1 review written)

Purchased two 2seater sofas waited about 14 / 15 weeks only to be told 3 days before delivery that two recliner chairs were made instead Now on a priority order but still may have to wait another 16 weeks They have lent us a sofa but it's that big they had to take it apart to get it in and it's so uncomfortable will have a bad back by the time the new ones get here Will be trying for compensation for all the inconvenience Don't risk buying from these people who can't even get a simple order… Read Full Review

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★☆☆☆☆

“Call Back - what a joke”

Written on: 28/04/2015

The after service of this company is a total farce, they do not call back - they do not replace faulty goods even if they have damaged on delivery and they do not know the word promise - NEVER EVER BUY FROM HERE !!!!!!!… Read Full Review

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★★★★★

“Sofaworks great service”

Written on: 27/04/2015 by umRodriguez304 (1 review written)

Very happy with the service. Not hassled when we walked into the store and were left alone to browse. Picked the sofa we wanted and all sorted and ordered within 15 mins. Milly Whale at the Coventry branch was really helpful and a great asset to the sofaworks team. Definitely recommend them to other people. Very good range of products… Read Full Review

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★★★★★

“Fantastic Service by Pippa at York Road Doncaster!!”

Written on: 27/04/2015

The service I received by Pippa was great as she didn't follow me around the store. The sofa choice is fantastic as there is something for everyone!! Would buy from here again… Read Full Review

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★★★★★

“3 Piece Suite”

Written on: 27/04/2015 by JGDean (1 review written)

From the moment I went into the Sofaworks shop, until today, the day my new suite was delivered the experience has been great, the Salesman was friendly and not pushy, communication as to delivery has been spot on in terms of picking a delivery date, then informing me with an expected 4 hour slot and on the day, phoning to give me notice they are on the way has all been great, including taking away all the packing material and showing me how to operate the reclining seats and how best to keep… Read Full Review

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★★★★★

“Delivery ”

Written on: 27/04/2015 by HappyfromHampshire (1 review written)

Took delivery of sofa today , delivery guys were excellent, phoned me before hand , in & out , unpacked , plastic covers removed & taken away , plastic slip on covers over their shoes ! Very professional !!! Well done Sofaworks… Read Full Review

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★★★★☆

“Bought not recieved”

Written on: 27/04/2015 by Dianaa121 (1 review written)

Staff were excellent very friendly, helpful yet not too pushy. Visited the store a number of times before deciding on our choice of sofa and recieved great advise on each occasion. Found sofaworks to have the best variety of all the stores we visited by far… Read Full Review

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★★★★★

“The best sofa shopping experience imaginable”

Written on: 26/04/2015 by Mrsjhobbs (1 review written)

Visited sofaworks in Milton Keynes and almost walked out on being approached by a member of staff as we were so fed up with pushy sales everywhere and terrible experience with a competitor. Sales assistant politely explained process and screen information and then left us alone until we asked for help. Revolutionary experience in shopping and so very nice to be left alone to look and make our own decisions with no hard sell! Ordered beautiful corner unit and very much looking forward to its… Read Full Review

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★★★★☆

“Ordered our new sofa”

Written on: 26/04/2015

We went in to look for a new sofa, knew the one we wanted after browsing around, a helpful meet of staff assisted us through the ordering and gave us all the information we needed, we were happy with the service and can't wait for it to arrive now :)… Read Full Review

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★★★★★

“Great Service”

Written on: 26/04/2015 by Laura402 (1 review written)

After seeing the adverts on TV, I decided to check them out. Unlike other sofa stores, I immediately saw a whole range of sofas I actually liked the look of. I was approached by a smiling face who when I told him what I was looking for, showed me everything that matched my needs. I was so impressed with the sofa I tried I bought it. There was no pressure as they are not on commission and are more interested in delivering service. I would recommend them… Read Full Review

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