I ordered a chest of drawers, delivery was promised on the Friday - however I did not receive the item. I called Furn on customer service to question why I have not received the item. To my surprise the representative was rude and had an appalling attitude. I spoke to a amn at Furn on - instead of initially resolving the issue of delivery he insisted on cancelling my entire order despite me not authorising this action. He raised his voice, was intimidating and used bully tactics to force me into cancelling my order rather than have me write a negative honest review on the customer service provided. Eventually he apologised and stated “the weather is too hot - hence his attitude” and that he can arrange an express delivery for the following day. I waited yet again for the Item on the Saturday only to receive “part” of the chest of drawers. The other part had not been sent by Furn on, which now means another day of waiting for the second part of the parcel to arrive. Having regularly shopped online - I would never use this company again and would strongly advise others not to bother. Customer service at Furn on is unprofessional, they do not deliver in a timely manner and unbelievably one product is sent out in two different parcels. Next time, I will be sticking to more reputable companies such as Made and Wayfair!

Beware.. Do not buy products from this website. They sell you whatever cheap quality products that's available in the market without any consideration for the nuisance that will cause to their customers. And once sale is made , should you need to report a defect in the product, the only job their customer services has is to annoy you with repetitive stupid responses and denying the defect. On 13th June, I purchased two items of Lisbon 3 door black wood grain wardrobe. There was a design defect in the product with front door available space width of 112.3 cm and total door width of 37*3=111 cm which left a 13 mm gap in the front. Reported this immediately to customer services and the only response I got is please revisit the assembling instructions to resolve the issue...also asked me to adjust the tightness of screws.. Hahha. Ideally a customer service will raise a design defect to the Manufacturer of the product and discontinue the product immediately from their website until the issue is resolved. Also customer service will apologise for the inconvenience this has caused and offer a discount to help the customer spend that money on getting the defect fixed on their own, especially in cases of furniture that require spending time and money in assembling it. Do not buy products from this website.. Or be prepared to be annoyed by their customer services.

Wrong table delivered - over a week later nothing was done to resolve problem First of all, let me comment on some previous reviews - it seems that they always try to suggest "faster" option with one man delivery on a pallet. And of course, everybody falls into it after waiting for god knows how long for their delivery. Usual phone call with information "we can get this to you after tomorrow but on a pallet, otherwise it will be next week". You end up then with pallet left on your doorstep and you need to carry all heavy furniture by yourself. But of course, they advertise free two man delivery. Anyway - to the point about my experience as delivery was not the worst one. Boxes were delivered and once I managed to get them by myself to the flat and opened them, I noticed that wrong coffee table was sent. I contacted them first day in the morning the following day to inform them about it and to request to start arranging collection - Person who I spoke told me that somebody would call me back with the time of collection by noon on that day. Nobody called me until late afternoon and when I called them again I was told that they sent me an email and before they do anything I need to send them pictures of the wrong table. That was the first shocker - even if they need pictures - nothing should stop arranging courier company - I think I know what I ordered and it doesn't require any verification (in fact everybody can return anything within 14 days anyway so what was this nonsense with pictures about ??). Anyway - I managed to send them pics and email with an explanation that I needed the wrong table to be collected by next day as I live in small flat and have no storage space for the boxes. They ignored that completely sending me to email back that tables will be exchanged next week and that they will confirm when exactly later on. Until Wednesday, following week nobody got in touch with me so I sent the email giving them final notice that if goods would not be collected by Friday - I will be disposing them and will be cancelling my contract with them. They did not bother to call me all day - so about 4 PM I called them to check if they received my email. She told me that she literally was off the phone with courier company who will contact me in next 5-10 minutes to agree collection time. Of course, it was another lie as nobody contacted me. Today - on Friday - 9 days after delivery - I am getting rid of their wrongly delivered boxes and will start the process of claiming money back from Visa Charge scheme from my credit card issuer - which will be another lengthy process. Do yourself favour - and save yourself from stress. AVOID AT ANY COST - they don't give damn about customer service standards at all.

We ordered our sofa suite in January and are still waiting for the correct sofas at the end of the March. We first received our sofas at the beginning of Feb, one was the wrong colour and one was broken. We applied for a refund on the 5th and the 11th of February. After no contact, apart from passing the blame to the courier company, we still have no sofas. DO NOT give this company your money. They lie to get you off the phone. The staff are dismissive and use one line to answer all queries. They have no concern that they have not delivered the product that we have paid money for. DO NOT use this company. If you do receive the correct product it will probably break within the first couple of weeks. I wish before I had ordered sofas from this company I would have checked out the Facebook reviews before.

I would not recommend this suite to anyone because one week after arrival the two seater arm began to crack. Then within a couple of months i noticed a nail sticking out of the three seaters inside arm. When i called them about this i was told i had to send photos by email of this after a couple of rounds of snaps until they were satisfied i was given two choices i could either bubble wrap the three seater for collection to replace it at my cost or accept a cash small payment to get it repaired myself, which i took. I had to replace the whole suite after 18 months because you cannot sit on it with any degree of comfort.

First table arrived damaged, sent in photos had to wait a month for it to be collected and an exchange only to find that damaged as well, took another month to collect that and another 10 days to get our money back. Very poor quality furniture. They use delivery companies that only visit an area once they have a full load hence having to wait four weeks. All in all from ordering to getting our money back took 3 months.

I don't think these guys have any idea about delivery or stock. I ordered tables which were 4 weeks late. Not sure how many items they have in stock they seem to act a middle men with goods arriving directly from the manufacturer hence the lack of firm delivery date. Customer services were friendly but were always unable to give me an accurate time for delivery but when I asked for my money back my goods were all of a sudden on the next delivery run.

When the items arrived on of the tables had a scratch on it and a nail sticking out the botton of one of the legs which would have given the floor a good scratching had I not spotted it in time.

Overall the prices are competitive and would only order from them if the items are in stock

I ordered our dining room suite in December xmas week and was told 14days delivery after chasing them hey never answer the phone i am via email as told 10 more days , eventually six weeks later,theres is a delivery of the right suite but wrong colour chairs they have collected the wrong chairs and after waiting in all day today my correct colour chairs still havnt arrived i have been told lies every time i have asked when my delivery will be this is absolutely unacceptable way to conduct business we are now in febuary and i have a table without chairs recommend to freinds not likely!!!!!!!!!!

I would NOT recommend furn-on to any customer!. I was told that my furniture would be delivered in 3 weeks almost 2mts on and with several phone calls etc and still cannot recieve a definate answer as to when the wardrobe will be delivered. I had to remaind furn-on of my order.Then the courier company called to say they will be delivering the next day and they were not willing to neotiate a day in the week at my convenience. After taking a day off work the courier company called on the day of delivery to say that they are going to deliver the following day... only after I blew my top did the courier company agree there was a problem in communication. 1week later I opened the boxes and shock horror only 1/2 of the wardrobe was delivered! Again furn-on was informed and was told that the other half would be delivered 2days later.. On day of supposed delivery I called to querry time of delivery only to be told that they were not aware that there was going to be a delivery! 3 hours later and they are still looking into the matter! no one seems to know what they are doing and I am still awaiting half of my wardrobe that I for in full!
No appoligies no offer of a refund or discount nothing!

I thought I had a bargain- 4 lovely shelves and willing to deliver this saturday. Unfortunately they turned up with just one bookcase and noone is available at the weekend to take my call. Aswe have just moved house we were desparate to get bookcases as we are up to our ears in boxes. REALLY FED UP. Although the bookcase itself is very nice, there are supposed to be four.
I wish I had spotted the closed at weekends bit..