House of Bath Reviews - www.houseofbath.co.uk

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Latest Reviews

“Do not trust the deliver of goods”

Written on: 18/07/2014 by Dalrymple307 (1 review written)

Take my advise House of Bath stop dealing with My hermes the courier delivery firm as they are not trust worthy. It is a shame that you have lost me as a customer… Read Full Review

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“Not even a customer!!”

Written on: 17/07/2014 by Yaretziz1984 (1 review written)

I have had a parcel delivered to my home - squeezed through the letter box even though it was too big and not for me or for this address as I have never dealt with this company. Having called them and asked for the parcel to be collected - call cost 10p + per minute as I have a mobile - guess what the parcel is still here days later!! I think they owe me an apology at least, reimbursement for the phone call - I think not - what should I do with this parcel - bin it I think!! … Read Full Review

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“Absolutely Terrible Company”

Written on: 10/07/2014 by imeldamarcus (1 review written)

They do not deserve a star at all. They take your money even when the goods are not in stock then send you a letter telling you they aren't in stock. Are making a profit on your money by keeping it before they refund you. When you ring up is 0871 number god only knows how much that costs are MAKING MONEY by by false representation!!!!… Read Full Review

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“GREAT ITEMS PURCHASED”

Written on: 26/06/2014 by maxgate (1 review written)

SUPER ITEMS AND THE VERY BEST SERVICE FROM ONLINE SHOPPING I HAVE EVER HAD..................FAST DELIVERY , ITEMS SUPER...............NO FUSS TELEPHONE ORDERING AND STAFF VERY HELPFUL I WOULD HIGHLY RECOMMENDED HOUSE OF BATH… Read Full Review

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“I ordered two pairs of therapy shoes, was not told...”

Written on: 20/06/2014 by wdWhite160 (1 review written)

I ordered two pairs of therapy shoes, was not told that they did not have them in stock until I got emails telling me I was being sent something completely different in different colours, when I rang to ask why. I was told it was because the items were out of stock and they probably weren't being replaced so they thought they'd send me the other colours as a replacement. I pointed out that if I paid for oranges I didn't expect bananas in their place - Be advised Don't use them, they are useless… Read Full Review

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“beware”

Written on: 16/06/2014 by Dianaa438 (1 review written)

Return items never collected very poor service keep you waiting in for collections that never materialse… Read Full Review

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“Very poor service”

Written on: 20/04/2014 by Hay272 (1 review written)

I ordered an item of furniture on behalf of my parents, who live 250 miles away from me, requesting that it be delivered directly to them. When it didn't arrive I telephoned H of B to chase it up to be told they had received it back as delivery had been refused.Not surprising as they had sent it to the wrong flat number.(H of B hadn't bothered to inform me there was a problem.) I went through the correct delivery address twice on the phone, spelling it out and confirming the details. It was… Read Full Review

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“WARNING-DO NOT USE THIS COMPANY”

Written on: 15/04/2014 by Twinkletto (1 review written)

Without any doubt the worst online shopping experience of my life. 1) you will have to wait over a month for your goods, this is a fact. I stupidly used them twice allowing benefit of the doubt for the first time. Never again. 2) they are quick to debit your account even though they know product is out of stock. 3) never ever do they let you know what is going on. 4) they will ignore every email you send them 5) I guess this can be classed as robbery if you have paid for something and it hasn't… Read Full Review

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“Big Letter computer keyboard.”

Written on: 10/04/2014 by Rondisco (1 review written)

The attached is a copy of an e mail message sent to House Of Bath on 10th April 2014. I would suggest it explains itself. 'Message':- Excuse me for asking but do you ever reply to your incoming e mail messages. Since last Saturday I have sent you 3 emails none of which have even had a proper response, let alone an answer or comment. The first message was sent via your ’contact us’ sight, for which I did receive the usual automated response of ‘Thank you we have received your message… Read Full Review

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“Cheap and tatty”

Written on: 14/02/2014 by Wespm123 (1 review written)

Received a big face watch for Xmas. It looked attractive. Then it fell apart within the first month, first the strap then the pin holders for it. Am now trying to return it and get my money back. In my view poor quality goods that don't last 30 days are unsaleable and shouldn't be marketed. Feel duped and wished I'd looked at this website before I ordered. The suction hooks fall down too. The hot water bottles never materialised… Read Full Review

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“Pay go elsewhere or be warned!”

Written on: 06/02/2014

Ordered 2 items, one still hasn't arrived 2 weeks later. The other arrived damaged, it took 20 minutes of arguing on a paid for complaints line to get a replacement sent and I had to pay again. Collection of other item was confirmed but did not happen and now the replacement has arrived also damaged. Just gritting my teeth to ring them again and have another argument. Save yourself the hassle, it is cheap stuff because the quality and service is poor, do yourself a favour and go elsewhere I… Read Full Review

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“On time!!!”

Written on: 30/01/2014 by Alanpuddicombe (1 review written)

Both. Of our delivers come on time, all we're wrapt very well,delivered by very helpful deliver men in bad weather and a good smile . Will certainly recommend The house of Bath to all my friend … Read Full Review

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“why bother”

Written on: 16/01/2014 by anotherpiper (1 review written)

Placed an order and was told I would get a 20% discount but this has not appeared on my invoice. E-mailed for an explanation but no response. Wish I'd read these comments first then I would never have used the company. Still, I won't in future. Think about what I liked? Nothing at all… Read Full Review

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“My new collection”

Written on: 13/01/2014

Thank you for sending me your latest offers. It reminded me I am still waiting for the Christmas present I have paid for but not yet received. Please remove my name from your mailing list Jen Morrish 34 Langham Gardens, Taunton Somerset TA1 4PE… Read Full Review

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“Attempts to return”

Written on: 08/01/2014 by Disgruntledpam (1 review written)

I was fine with this company until I needed to return a faulty electrical item. I took it to one of their Hermes pick up points and they refused to take it. House of Bath assured me that I had put the right label on it and it should have been accepted. Then I rang the agent who promised to collect it the next day. She didn't. I kept ringing her and she kept promising but never came. Finally I took it to the post- office with the right label and they ACCEPTED it - whoopee! Guess what? House of… Read Full Review

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“Fails where others succeed”

Written on: 25/12/2013 by Frankie64 (1 review written)

It is hard to forgive a company that fails to achieve, when so many of its competitors excel. Repeated delays to stock of item ordered, reassured that item in stock and being prepared for delivery ten days ago with carrier tracking info sent soon after. STILL no delivery and therefore a Christmas present disappointment despite mid-November order with fast delivery paid for. Very poor service just when other companies used are managing to fulfil orders within hours/days… Read Full Review

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“Disaster company - stay away”

Written on: 22/12/2013

I attempted to order a kitchen rug recently and found online ordering with House of Bath straightforward enough and received an email to say that the item would be delivered around 6th December. That date came and went and I looked at the online tracking which showed that the item had almost reached me but been returned to the warehouse. I emailed House of Bath who told me it had been damaged in transit and returned to them. The email said that they would refund the delivery charge and asked… Read Full Review

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“WORST COMPANY EVER !!!!”

Written on: 07/08/2013

I ordered a towelling dressing gown on 8th June 2013. It did not arrive one month later. When I complained about the non delivery I was informed that it would not arrive until AFTER 9th September 2013 !! I will never use this company ever again and warn any prospective customer to AVOID AT IT ALL COSTS !!! THIS SORT OF COMPANY BRINGS ENGLISH BUSINESS REPUTATION INTO DISREPUTE. SHAME ON THEM !!! NEVER NEVER EVER AGAIN. BE WARNED. WHAT DO I LIKE ABOUT THIS COMPANY .... NOTHING ! I WOULD HAVE… Read Full Review

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“SHAMBOLIC SERVICE AND WRONG ITEM DELIVERED”

Written on: 24/07/2013

Beware of giving your custom to House of Bath. Leather Pouffe ordered and a crockery set was randomly delivered. This is where the fun starts. The customer is welcome to call premium rate phone lines to resolve the issue but House of Bath policy is not to call the customer back - EVER - to the point that my request was refused despite the issue arising from their error and leading to a complaint. It's an effective way of putting barriers in the way of service after-care and laying all of the… Read Full Review

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“would not let fill in new account details”

Written on: 13/06/2013

took email info but only offered title box ie mr and nothing else to use but next, then informed me i had not filled in rest tried 3 times (as wife thought they had bargains) rubbish site stuff maybe good but could not get to buy any to see, who know tells you secure site to order off but it does not seem to be able to run its self, so shall i enter bank details (if i could) i think not, again well rubbish site, maybe phone works, but i doubt it… Read Full Review

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