House of Bath Reviews - www.houseofbath.co.uk

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Latest Reviews

“worst customer service I have encountered.”

Written on: 14/04/2016 by AaravFinch (1 review written)

Ordered a shoe rack from here. Got an email confirming delivery however never received it. Called House of Bath and they said there was an issue with their courier Hermes and that they would refund and I should call again next day to reorder.Called next day item sold out. Spoke to the manager that day and she was "over the moon" excited about how she had personally spoken to their warehouse manager and he was 100% confident they would send out the storage unit the second it hit their… Read Full Review

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“Very often Out of Stock”

Written on: 19/01/2016 by AliaRossiItalian (1 review written)

Used this company on three occasions and twice the items have not arrived after the normal delivery time. On phoning, I was informed 'the item is out of stock and a delivery date some time away is promised which does not mean anything. Cheque has been cashed and no advice sent to me saying the item was not available for immediate delivery. Total lack of customer service. Staff try to keep you on the telephone which is just a ploy to give them an income and this for very poor service… Read Full Review

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“Disgusted ”

Written on: 19/01/2016 by MyahHaynes263 (1 review written)

If I could give this zeros stars I would. I placed an order before the new year, when it arrived about 2 weeks later it wasn't even the item I had ordered, contacted customer services who said I had to place a new order and pay for it again then send the original back for a refund. she said she would put it through at the same price as I had used a discount code and that she would send it next day delivery, although I had to pay the full amount and she said she would refund the difference into… Read Full Review

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“Out of stock items for Christmas”

Written on: 31/12/2015

I ordered 6 items for Christmas presents from House of Bath Xmas catalogue at the end of November. Only one of the 4 delivered items arrived when predicted. For the other two, the delivery date has been put back regularly - now I am given February as a delivery date. When I queried this and wrote a review for the company, I eventually got an email saying basically that they cannot show negative reviews on their products if there is a problem with late delivery. Rather than get their act… Read Full Review

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“Xmas tree”

Written on: 22/12/2015 by Baldwin269 (1 review written)

Ordered a xmas tree three weeks before the big day broken a week before xmas the trees lights were flashing very fast then after a hour never flashed again we bought this tree to save money but we made our kids cry instead Wish we went to Argos instead… Read Full Review

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“Satisfied with items purchased”

Written on: 23/05/2015 by DonavanAyers (1 review written)

I ordered toe protectors and a front door mat and they arrived within a few days. I was quite happy with the items received but after reading the other reviews I shal have to think carefully before ordering from House of Bath again… Read Full Review

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“reduced items”

Written on: 22/04/2015 by Boosey (1 review written)

very pleased with quality of item and delivery very very disappointed item reduced 50% 4 days after ordered… Read Full Review

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“beautiful drum chests”

Written on: 09/04/2015 by 4870TD (1 review written)

I purchased two Jali drum chests at a very reasonable price from House of Bath, both arrived in perfect condition three days earlier than the stated delivery time.Its a shame that most of the reviews within this website are negative as I'm sure there are many satisfied customers that haven't bothered to take the time to share their opinion with other prospective customers. In my opinion I have received a first class service from this company and wouldn't hesitate to purchase from them in the… Read Full Review

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“I ordered ladies Regatta snow boots which arrived in...”

Written on: 17/02/2015 by elizabeth1257 (1 review written)

I ordered ladies Regatta snow boots which arrived in terrible condition, black and moldy. Contacted House of bath and courier came to pick up the boots next day and I was sent new pair within couple of day, very good customer service. Boots were great lightweight and very warm in the snow… Read Full Review

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“bought tioletloobrush new England desiegn to match...”

Written on: 06/02/2015 by Hoover71 (1 review written)

bought tioletloobrush new England desiegn to match two cupboards with draws large/ and draws unite/ looseat/ toilet roll holder lo brush first time used brush broke off as soon as used screw fixing not strong enough to hold brush on to handel very disappointed with this product every thing else very pleased with customer number q7285895… Read Full Review

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“TWO OUT OF THREE NOT WORKING - NO REPAYMENT!!”

Written on: 30/01/2015 by 397Tucker (1 review written)

One star given, as at least the three Window Christmas Candelabra arrived at our home. Each of these items cost £17 plus. One of the candelabra worked, however it was obvious that they were cheap Chinese tat - not worth £5 each. The other two items were so poorly constructed that one never lit, and the other rarely when held with insulation tape as the wiring was faulty. Cost incurred over £50. I e mailed several times and received a standard message that they would get on to me within a… Read Full Review

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“Worst service ever experienced”

Written on: 12/01/2015 by IhateHouseOfBath (1 review written)

Ordered an Xmas present from the catalogue early December 2014. It was delivered by Hermes, smashed to bits. Called House Of Bath to arrange collection. No collection made. Phoned the next day to chase up, Hermes eventually collected the following day, 3 days after initial delivery. Called House of Bath to arrange a replacement to be sent out, but they advised they cannot do this until they have received the returned item and processed my refund. I was very confused by this, and explained… Read Full Review

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“Very poor”

Written on: 23/12/2014 by Terrance6 (1 review written)

My mum ordered 2 items weeks ago. One was a wallet which was supposed to have initials of my brother's name on. This was for a Christmas present which arrived in due course but without the initials on, so needless to say she was very disappointed. The other item has still not arrived and my mum had been told to expect it in the middle of January. She will never order anything from House of Bath again… Read Full Review

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“Be warned.. all these 1 star reviews have a point to make!”

Written on: 14/11/2014 by LovelyLaurie (3 reviews written)

House of Bath!!! A catalogue in a magazine... lovely looking items at prices seeming reasonable (especially with 10% new customer discount). I ordered online on 8th Nov. I chose 6 items. I received 6 emails saying thanks for each item! I received 4 emails with pin numbers. I received 2 emails on 12 Nov saying parcels 1 & 2 had been despatched to the collection point. On 13 Nov I received an email saying parcel 3 had been despatched to the collection point. I received a text to say parcel 3… Read Full Review

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“Do not trust the deliver of goods”

Written on: 18/07/2014 by Dalrymple307 (1 review written)

Take my advise House of Bath stop dealing with My hermes the courier delivery firm as they are not trust worthy. It is a shame that you have lost me as a customer… Read Full Review

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St1Ckybun's Comment

Written on: 24/04/2015

I couldn't agree more .Ive been lied to on their tracking service had items thrown over the wall in the past ,so I'm also a lost customer.

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“Not even a customer!!”

Written on: 17/07/2014 by Yaretziz1984 (1 review written)

I have had a parcel delivered to my home - squeezed through the letter box even though it was too big and not for me or for this address as I have never dealt with this company. Having called them and asked for the parcel to be collected - call cost 10p + per minute as I have a mobile - guess what the parcel is still here days later!! I think they owe me an apology at least, reimbursement for the phone call - I think not - what should I do with this parcel - bin it I think!! … Read Full Review

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“Absolutely Terrible Company”

Written on: 10/07/2014 by imeldamarcus (1 review written)

They do not deserve a star at all. They take your money even when the goods are not in stock then send you a letter telling you they aren't in stock. Are making a profit on your money by keeping it before they refund you. When you ring up is 0871 number god only knows how much that costs are MAKING MONEY by by false representation!!!!… Read Full Review

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“GREAT ITEMS PURCHASED”

Written on: 26/06/2014 by maxgate (1 review written)

SUPER ITEMS AND THE VERY BEST SERVICE FROM ONLINE SHOPPING I HAVE EVER HAD..................FAST DELIVERY , ITEMS SUPER...............NO FUSS TELEPHONE ORDERING AND STAFF VERY HELPFUL I WOULD HIGHLY RECOMMENDED HOUSE OF BATH… Read Full Review

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Lovelylaurie's Response to maxgate's Review

Written on: 14/11/2014

Aren't you a lucky one! Few and far between!

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“I ordered two pairs of therapy shoes, was not told...”

Written on: 20/06/2014 by wdWhite160 (1 review written)

I ordered two pairs of therapy shoes, was not told that they did not have them in stock until I got emails telling me I was being sent something completely different in different colours, when I rang to ask why. I was told it was because the items were out of stock and they probably weren't being replaced so they thought they'd send me the other colours as a replacement. I pointed out that if I paid for oranges I didn't expect bananas in their place - Be advised Don't use them, they are useless… Read Full Review

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“beware”

Written on: 16/06/2014 by Dianaa438 (1 review written)

Return items never collected very poor service keep you waiting in for collections that never materialse… Read Full Review

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