Pharmacy2U Reviews - www.pharmacy2u.co.uk

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Latest Reviews

“Terrible service”

Written on: 13/05/2016 by Jordan290 (1 review written)

Received letter asking to ring with details of new prepaid certificate which I did only to find they then wanted a photo of prepaid certificate emailed. No mention of this in letter but did as asked and received an acknowledgement of receipt. Nearly three months later got contacted to say they had no details on record and wanted another copy sent, no apologies. Takes 7 to 10 days to receive a prescription from day of request. Complained by email about duplicate request for information only to… Read Full Review

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“no comments from doctor”

Written on: 15/01/2016 by pk111 (1 review written)

I had 2 blood test and I am waiting for the doctors advice regarding the result. I have left messages that were not answered,but we're deleted by them. I did not get any notification that my blood test results were even avaliable. Feel really let down by this organisation… Read Full Review

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“Pharmacy2U - disgraceful service”

Written on: 07/01/2016 by 1951Doherty (1 review written)

no reminder received re a repeat prescription. I went online to order a repeat for my elderly mother, and then discovered, that due to a change of premises in November ! no service could be provided from 21st December until 11th February !!! No notification regarding this had been received. My mother has been without any of her medications since 31st December, luckily she does not have "life saving" medication, but this is not the point. You are playing with peoples lives, other people have not… Read Full Review

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“Shambolic”

Written on: 30/12/2015 by zdBradford56 (1 review written)

I ordered my non prescription items on 30th November and after phoning their call centre today I was told that they are moving to a bigger warehouse and that is why my stuff is delayed. Delayed by a month, that's just stupendously incompetent. They did not have a clue when the order would be sent so I have cancelled the order and gone elsewhere, please don't use this company!… Read Full Review

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“How not to run a business”

Written on: 29/12/2015

Have been receiving my prescription for 5 items, 2 of which are essential to take on a daily basis, for about 9 months. All seemed to go OK until October, when an announcement of a move to new premises was made. I noted a request to avoid the end of October, and submitted one order early. It arrived as usual, 3-4 days. However, the following month, I submitted the usual order, on 26 November, and realised in early December, that something had gone wrong. I telephoned one Saturday morning, got… Read Full Review

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“Ridiculous waiting times”

Written on: 23/12/2015 by Deanna57 (1 review written)

I have been using Pharmacy 2 U since they started operating. The service was fine in the beginning only taking around 4 days to get the medication. Now you have to wait at least 7-10 days and there is no sign of either mine or my husbands prescriptions arriving before Christmas despite ordering two weeks ago. We will be going back to the old system as soon as our prescriptions arrive. What a shame a service that could have been so valuable is now a complete waste of time… Read Full Review

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“Dangerously incompetent service”

Written on: 22/12/2015 by Waughar245 (1 review written)

In response to reminders from the company, including one relating to last-order dates for the Christmas holiday period, I ordered my medication in good time. When it did not arrive, I phoned the company but the lines were permanently engaged. A request for a 'call-back' received no reply. An email complaint resulted in a response claiming that I had collected a prescription from my local surgery and it had been dispensed by a local pharmacy. This was simply not true. Two days before the… Read Full Review

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“A Complete Shambles”

Written on: 21/12/2015 by ThirdLobster (1 review written)

After waiting nearly two weeks for a prescription to be sent I eventually received one out of five items. Spent two hours trying to get through to them on the phone to be told "We are not sending out any more prescritions for 3 weeks as we have run into a few problems when moving premises" I was then told that the remainder of my prescription had been returned to the "NHS spine" . I was tolds to go to a local chemist, quote a 21 digit reference number they gave me, and the local chemist should… Read Full Review

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“Appalling customer service leaving lives at risk”

Written on: 21/12/2015 by Mckenziex218 (1 review written)

After waiting 8 days for a prescription my Dr had sent off I spent 3 hours on the phone to "customer services", being cut off 3 times. When I finally got through to a very miserable operator, he informed me that "oh it's in a massive backlog and won't get to you until 11th January. When I explained that I run out tomorrow and risk seizures discontinuing the medication he just said "you'll have to contact your surgery", which I already had and they had told me to contact the pharmacy… Read Full Review

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“Dont even bother ”

Written on: 18/12/2015 by Frostqo13 (1 review written)

I placed a order with them on the 30th Nov for non precription items which were all in stock when I order.After 4 days i get a email to say sorry for the delay as we are moving to new warehouse and are a couple of days behind. I Emailed them on the 8th Dec and they reply to say we are very sorry but your items are out of stock and we will be getting new stock and we will send it straight out to you on the 14th Dec. now its the 18th Dec and my order is still not here and all they do is tell… Read Full Review

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“A complete farce”

Written on: 17/12/2015 by SueBullock (1 review written)

What a complete shambles. I ordered my medicine and my husband's medicine on the 1st December. My husband received his on the 4th December, it is now the 17th December and I am still waiting despite being told last Tuesday that my order was marked ready to dispatch. I have had to go back and forth to my doctor for emergency prescriptions to tide me over. If I ever receive my order I will be cancelling my subscription to this service and go back to collecting our prescriptions from Tesco… Read Full Review

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“still waiting after 6 weeks”

Written on: 14/12/2015 by Ramos1950 (1 review written)

Phone line permanently engaged, does not answer emails, or replies with details of website which I have already visited several times, still waiting for meds after 6 weeks, some are now urgently required as my husband is diabetic. Will have to visit GP and get a new prescription which means a trip of several miles each way.I am aware that they have recently moved to new premises but surely a patient's prescription takes precedence over moving house. Total waste of time. Would not recommend… Read Full Review

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“Web site doesn't work - are they still in Business?”

Written on: 02/11/2015 by RonaldRalston231 (1 review written)

Spent a long time filling in the websites tedious form only to have the site crash with a vague error message. There doesn't seem to be anyone to contact for help - I am not even sure if they are still in business… Read Full Review

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“Incompetent and rude”

Written on: 06/03/2015 by Yandel491 (1 review written)

I could not recommend this company to anyone. They are inefficient, rude and tell lies to cover up their inadequacies. They also take liberties with your money - taking payments for medication which has not been sent.Inadequate and dishonest- not to be trusted… Read Full Review

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“late on sending out medication still waiting ”

Written on: 04/12/2014 by bodean (1 review written)

i ordered medication for me and wife that was on the 26th November, by there web site,went on phone to them on the 2nd December and was told that my order had still not been sent out,told them that i & my wife were short of two medication,they said that they would send them out by local pharmacy,that was two days ago.still not arrived, having to use half a dose using a pill cutter, thinking of going to another company like boots… Read Full Review

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“Dont Bother - NHS is 5x faster”

Written on: 24/10/2014

After ordering a couple of blood tests with them, I was still waiting 7 weeks later for results.. They do not answer messages on their site and if and when they do it's 1 or 2 word answers.. Only reason to use them is for a faster service than the NHS or your local doctor, seems they are no better… Read Full Review

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“Use with caution!!”

Written on: 09/04/2014 by Conradc409 (1 review written)

Original order did not arrive at all! (maybe not their fault). Having waited over 2wks to satisfy the order was officially lost, a replacement order was sent, which took about 10days to arrive. Having received the order (over 3wks from originally placing it) the use by dates were short on 3 of the six boxes of Alli. I rang to explain that 2 of the six boxes would be out of date by the time I would need them, and was told to send them back and a replacement would be sent on their arrival at… Read Full Review

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“Don't shop here”

Written on: 27/06/2013

I ordered a babesafe mattress protector in March which was never delivered and they took the £25 out of my bank in March. I still don't have the cover and it is nearly July. I will update this review if I ever receive the cover but if I don't receive it they are just rubbish. They say they will try and locate the parcel but what if the postal service has lost it? Will they refund me or resend the parcel? I have had no joy whatsoever from customer services. Very unhappy customer… Read Full Review

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“Skin savers ! ”

Written on: 22/05/2013 by Lisap07 (1 review written)

I brought jan marini benzoyl peroxide 2.5 facial wash . I was struggling to get my normal panoxyl wash but when I called pharmacy 2u they recommend this one . It's been a life saver , arrived quickly and packaged well… Read Full Review

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“Next Day Delivery! Yeah Right!!”

Written on: 26/03/2013 by numptytumpty (1 review written)

Ordered an item on Friday afternoon, before 4 PM as there delivery terms and conditions dictate. Expected delivery on the Monday following. No show.......order status.....NEW. Sent an email to complain and to ask for a refund of at the next day delivery charge. They sent me a 'copy' of an email they 'sent' to me telling me my item was posted out on the Monday for 'Next Day' delivery today. Still no show! What a bunch of buffoons! Wished I had read these reviews before ordering. Zoom Chemist… Read Full Review

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