Ordered five items JULY 10 2016 via their order form , value including p&p was £30.95, so claimed free leather bag plus two free gifts. Eventually found correct tele number,. So after two calls, one letter then several emails, would be getting in touch with trading standards, finally on 14 SEPTEMBER 2016 a rather large plastic bag was delivered, at last I thought!!!!! On opening said bag tipped it upside down, I have never seen so many booklets and papers advertising their products. Four items only in bag no free handbag plus two free gifts that were rubbish, straight in the bin. Non of the items where worth the money !!! Sent email to them on 15 Sept asking about bag. Do not expect to here from them. WILL NOT BE USING THIS COMPANY AGAIN!!!!!

I dealt with this company on behalf of my mother and they sent her substandard and inappropriate items for a person of her age. When I wanted to refund them I had to pay for the cost of the returning them myself. Three times the customer service people on the other end of the line put the phone down. They are dreadful to deal with, extremely unhelpful and unprofessional and it took many many weeks to sort the refund out but I still had to pay over £15.00 to return their sub-standard and inappropriate items. This company should be closed down. It's a total rip-off.

Healthy Living Direct aka HOUSEWARES DIRECT! are TO BE AVOIDED. I checked for reviews for Housewares Direct before ordering and there wern't any so decided to place an order with them. Little did I know that they also trade as Healthy Living Direct and boy! there are loads of unhappy reviews about them. My experience was more or less the same as Kelley below. I placed my order on 15 October and they acknowleged it and advised that they despatch within 72 hours via Hermes carriers and to expect delivery withing 10 days. 14 days later nothing. Sent email via their website to find out what was happening. Heard nothing so tried both telephone numbers with no luck. Finally I sent a message via my own message service. They replied with the usual rubbish saying the item was out of stock and they were expecting further supplies in 2-3 weeks. I complained about the fact that they hadn't advised me about the item being out of stock. I told them that it was unacceptable and to cancel the order.They came back saying that they had refunded my money back to my credit card issuer and to wait 3 working days for it to show on my account. That was 5 days ago with no refund. I have contacted them again today to be told that they posted a cheque to me 2 days ago and to wait 10 days to receive it. I hit the roof! I've told them to refund me to my credit card account immediately or I will seek advice from a third party to resolve this matter. I've also informed them that I am a pensioner and can't afford to wait any longer for my money! EVERYBODY NEEDS TO BE WARNED ABOUT THEM!

Payment taken immediately even though items not in stock...telephone customer services all gave different information none of which was correct re stock/ delivery of items. Email advice not much better!!! Still waiting on items several weeks later...NOT HAPPY...WE NEED TO ADVISE EVERYONE OF THIS APPALLING SERVICE!!!

ordered razors on 27/4/2014, payment taken instantly. Its now the 24/5/2014 and after 3 emails not responded to I am writing a letter. I would not recommend this site and wish I would have seen these reviews before I ordered.Useless is to nice a word!. I wouldn't give this company 1 Star but yo have too!

I RETURNED GOODS TO THIS COMPANY BACK IN NOVEMBER 2013 AND WAITED TO BE REFUNDED FOR THEM BUT AFTER 4 WEEKS HAVING HEARD NOTHING FROM THEM I EMAILED TO FIND OUT WHERE MY REFUND WAS, 2 WEEKS LATER AFTER 2 MORE EMAILS FROM ME THEY FINALLY RESPONDED TO SAY THEY HAD NOT RECEIVED THE GOODS BACK SO I SENT THEM A COPY OF THE POST OFFICE RECEIPT AS PROOF OF POSTAGE AND A COPY OF THE POST OFFICE RECEIPT TO PROVE THEY HAD DELIVERED THE GOODS BACK TO THEM AGAIN SILENCE FROM THEM NO RESPONSE WHATSOEVER SO I KEPT SENDING EMAILS EVERY FEW DAYS UNTIL AT LAST AFTER ABOUT 3 WEEKS THEY REPLIED TELLING ME THEY HAVE STILL NOT RECEIVED THE GOODS BACK AND I SHOULD CLAIM FROM THE POST OFFICE . WELL HA. HA. VERY FUNNY WHEN 1/ THE TIME LIMIT FOR POST OFFICE CLAIMS HAD LAPSED DUE TO THIS COMPANYS INCOMPETANCE AND LACK OF COMMUNICATION AND 2/ THE POST OFFICE SAY THAT THE PARCEL WAS DELIVERED. SO IN THE MEAN TIME I AM NOW £30 OUT OF POCKET. I THINK THIS COMPANY ARE A TOTAL RIP OFF AND ADVISE ANYONE TO AVOID THEM LIKE THE PLAGUE AND I WISH I HAD SEEN THIS WEBSITE BEFORE I ORDERED ANYTHING. SO BE WARNED THEIR CUSTOMER SERVICE IS A TOTAL JOKE AND THIS COMPANY NEEDS TO BE AVOIDED.

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Returned an item to them under the Distance Selling Regulations. From the start they were unhelpful, expensive helpline, kept waiting, emails ignored and lied to by three different people in their customer service department. They would not deny receiving the goods but neither would they admit it either. They are a shambles.

Placed order payment taken 5 days later,still no delivery after 2 weeks,how long does it take to send a delivery over the Pennines I have had deliveries from China in 3 days. They have never had the courtesy to reply to emails, I should have done more research and avoided them.

Some time ago I ordered a couple of items - they were pretty poor quality. Ever since I have been inundated with junk mail from them and their associated companies offering prize draw after prize draw. I have on numerous occasions phoned them asking to be take of their mailing list - but to no avail.

Hi, I am blind and therefore have to use the computer with the aid of specialized software, I have lived in this Bungalow for three years now - whenever I get post I must scan it into my PC via my scanner so that the my pc can convert it to speech and audibly read it to me. This process can take up to 30 minutes. I get a bloody catalogue monthly from this firm not for me and not for the previous tenant but the Tenant before him who died 6 years ago. I have tried telephoning this crew (wanted to use stronger words but don't think it is appropriate) I get put on hold and its costing me 10p per minute. I have had 37 letter from them so thats an average waste of 18½ hours so they have in fact ROBBED me of a portion of my life. I have wrote numerous emails to them asking them to call me but they NEVER reply or Telephone. We should all get together and complain to `Watchdog` on the BBC!

I will never order from this place again - the money was taken from my bank account the day I placed the order and 2 weeks later I rang them to ask where the goods were and was informed none of the items were in stock, also that they always take the payment as soon as the order is placed. I couldn't find anything referring to that in their catalogue or online. have asked for a refund and have been assured it will be refunded to my account withing 48 hours.............having read the other reviews on this website I had best not hold my breath :(

Terrible service. Remove money from your bank accoount immediately order is placed and then 8 days later state that item is no longer in stock . Agree an alternative but 8 days later still waiting despite exhorbitant postage charges. Probably seen the last of my cash but will report to Trading Standards. Keep clear.

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