Healthy Direct www.healthydirect.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Don't deal with this company, unless.....”
Written on: 24/05/2013
Some time ago I ordered a couple of items - they were pretty poor quality. Ever since I have been inundated with junk mail from them and their associated companies offering prize draw after prize draw. I have on numerous occasions phoned them asking to be take of their mailing list - but to no avail. (read more)
★☆☆☆☆
“expired supplements”
Written on: 28/04/2013 by avitalsb
not reliable sends expired and out of date dietry supplements. (read more)
★☆☆☆☆
“RIP OFFS”
Written on: 21/03/2013
Hi, I am blind and therefore have to use the computer with the aid of specialized software, I have lived in this Bungalow for three years now - whenever I get post I must scan it into my PC via my scanner so that the my pc can convert it to speech and audibly read it to me. This process can take up to 30 minutes. I get a bloody catalogue monthly from this firm not for me and not for the previous tenant but the Tenant before him who died 6 years ago. I have tried telephoning this crew... (read more)
★☆☆☆☆
“Hopeless”
Written on: 18/03/2013
I will never order from this place again - the money was taken from my bank account the day I placed the order and 2 weeks later I rang them to ask where the goods were and was informed none of the items were in stock, also that they always take the payment as soon as the order is placed. I couldn't find anything referring to that in their catalogue or online. have asked for a refund and have been assured it will be refunded to my account withing 48 hours.............having read the other... (read more)
★☆☆☆☆
“Do not use this company.”
Written on: 18/03/2013
Terrible service. Remove money from your bank accoount immediately order is placed and then 8 days later state that item is no longer in stock . Agree an alternative but 8 days later still waiting despite exhorbitant postage charges. Probably seen the last of my cash but will report to Trading Standards. Keep clear. (read more)
★☆☆☆☆
“Pharmb882”
Written on: 15/03/2013
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★☆☆☆☆
“Pharmf646”
Written on: 15/03/2013
Hello! bcdcbee interesting bcdcbee site! I'm really like it! Very, very bcdcbee good! (read more)
★☆☆☆☆
“Pharma89”
Written on: 15/03/2013
Hello! aeebecf interesting aeebecf site! I'm really like it! Very, very aeebecf good! (read more)
★☆☆☆☆
“Pharme216”
Written on: 15/03/2013
Hello! kdggakk interesting kdggakk site! I'm really like it! Very, very kdggakk good! (read more)
★☆☆☆☆
“Wish I'd seen this website first!”
Written on: 28/01/2013 by paulinejohnston (1 review written)
Ordered from this company on 4th January - money taken immediately - order not received - I contacted them - to be told some items out of stock not in until mid February - I pointed out it would be courteous to have told me. I cancelled these items and was then told a refund was being processed for them and the other items would be despatched. Then another email to tell me the goods would be ANOTHER 7 - 14 days - so I asked for them to be cancelled and all monies refunded. I wrote this on... (read more)
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Showing 1 - 10 of 28 Reviews
★☆☆☆☆
“TERRIBLE SERVICE, AVOID!!”
Written on: 29/11/2012
I ordered a product from this company after receiving the magazine in a national newspaper. went online and ordered quite easily, paid by debit card, money went out in seconds. 14 days later still no product, rang them, was on hold for ages at 10p a minute, to get told it had only been despatched the day before and I had to wait another 10 days.. 10 days later I rang again to say still no product, again on hold for about 10 minutes!! they now say it has been despatched but there was an... (read more)
★☆☆☆☆
“Very poor service”
Written on: 30/09/2011 by fierceashell
My elderly father ordered several items from Healthy Living and only half of them were delivered. There was no separate note to say that they would follow. I telephoned them and they forwarded the remaining items but one of them was incorrect. I returned it to them for replacement (at my own cost) but now, 2 months later, they are saying they haven't received it and suggested I chase it up with the Royal Mail. (read more)
★☆☆☆☆
“This company, Healthy Living Direct (Kingstown...”
Written on: 08/05/2011 by elasterry (1 review written)
This company, Healthy Living Direct (Kingstown Associates Ltd.) are "rip off merchants". Nov 2010.Goods ordered on line, but never delivered, letter sent 6/12/10 to us explaining out of stock, will deliver when next in stock. Rang them 17/1/2011. told goods coming into stock 3 days later, then sent out to us. Feb. 2011, still nothing received, so emailed them (on their internal on line system). No reply. Since have phoned, but always put on hold. NOTE: My credit card was charged £28.93... (read more)
Elasterry's Response to elasterry's Review
Written on: 05/08/2011
Postscript to above! If you are unhappy with this company's service DO write to Mr. Carl Edwards, Managing Director of Kingstown Associates Ltd., the controlling company of Healthy Living Direct trading name & of Foot Friendly too.
By doing so, you will receive a refund by cheque & a letter of apology.
If, however, they operated a system whereby one's Credit Card is not debited before it is ascertained that the goods one ordered are in stock, a lot of trouble & serious loss of goodwill would be avoided at the outset of dealing with them.
Reply to this comment
★☆☆☆☆
“I have recently ordered with Healthy Direct and was...”
Written on: 03/09/2010 by livvysmith (1 review written)
I have recently ordered with Healthy Direct and was not pleased with the service I received at all. I rang them up to place my order but I was in a queue for at least five minutes before I got through to speak to anybody. When I did get through I felt rushed and so felt that my questions regarding the products were not dealt with effectively. Anyway, I still placed the order and was advised my order would be with me in 10 days which I was glad about because I was in real need of my order.... (read more)
★☆☆☆☆
“I ordered some Cod Liver Oil from Healthy Direct two...”
Written on: 16/07/2010 by ddjem (11 reviews written)
I ordered some Cod Liver Oil from Healthy Direct two months ago (I can buy this product cheaper elsewhere!!!!) but liked the look of this company. However, I still haven't got it. I have called through on several occasions just to be fobbed off. My frustration has grown and grown, it doesn't seem to matter to them that they do not deliver on their claims, "my product will be with me in the next two days" "it has been dispatched" no it isn't and no it hasn't!! Their customer service is... (read more)
★★★★★
“Delivery is excellent , ok can come in a number of...”
Written on: 31/05/2010
Delivery is excellent , ok can come in a number of different packages and you need to collect from the post office big deal. Ordered for the last 3-4 years and never a delivery problem. The prices seem a lot cheaper that the high street and I have no reason to doubt the quailty? Will continue to use Healthy Direct. (read more)
★★★★★
“I have ordered from this site for the last couple of...”
Written on: 31/03/2010
I have ordered from this site for the last couple of years, the products always arrive within four working days and are neatly packaged. The only time I have had to collect them form the post office is when I have ordered several items and the package has therefore been unable to fit through my letterbox. I always look to this site first whenever I need vitamins/supplements. (read more)
★★★★★
“This company is nothing less than first class. I have...”
Written on: 08/02/2010
This company is nothing less than first class. I have used this firm for the last 6 months and the products are sent well packaged and all arrive within 4 working days. The customer service are friendly and knowledgeable. After your first purchase you will be given a free gift or money off your next order. I recommend this company highly. (read more)
★★★★★
“I to am really surprised of the negative reports of...”
Written on: 25/01/2010
I to am really surprised of the negative reports of healthy direct. I have found their products and their website is very informative.I will make my third order this week and continue to use their company. Give it a go and you will not be disappointed. (read more)
★★★★★
“I am really surprised of the negative reports of...”
Written on: 21/10/2009
I am really surprised of the negative reports of healthy direct. I have bought lots of vitamins from this site online. They have always arrived on time. Customer service are excellent and their website is very informative. Their package is neat and compact. Give it a try again maybe you were unlucky. (read more)
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Showing 11 - 20 of 28 Reviews
★☆☆☆☆
“ I certainly would NOT recommend Healthy Direct. I...”
Written on: 16/07/2009 by jwilliams09 (1 review written)
I certainly would NOT recommend Healthy Direct. I placed an order and after three weeks it had still not arrived. I called the company and spoke to someone who was extremely unhelpful and tried to get me off the phone with all sorts of reasons. I do not think my goods will ever arrive; I have given up now and ordered from another company. Maybe one day I will receive my order but then again I am not holding my breath. (read more)
☆☆☆☆☆
“After processing my order with Healthy Direct and part...”
Written on: 19/03/2009 by gbanderson (1 review written)
After processing my order with Healthy Direct and part of it not turning up, I contacted them to be told that the items were out of stock and would be sent out when they came back in. Four weeks later I received my order. Obviously will not go back! (read more)
★☆☆☆☆
“I bought recently "High Strength Bilberry" tablets...”
Written on: 16/03/2009 by polscot (1 review written)
I bought recently "High Strength Bilberry" tablets from healthydirect.co.uk. However, soon after that I found out many herbal product retailers sell products with a tiny amount of the active ingredient(s). The label just states the Whole Bilberry Fruit equivalent of 5000mg (5g) per tablet but does't say how much bilberry extract it contains nor the amount of anthocyanosides.
The Customer Services had no clue about it and just keep repeating they use the highest quality ingredients, etc. They...
(read more)
★★★★☆
“In August I found that the delivery times from Healthy...”
Written on: 27/08/2008 by Janns (1 review written)
In August I found that the delivery times from Healthy Direct had improved a lot since earlier in the year. I only waited 3 days for my glucosamine and the sage followed 2 days later. I will now use them again. I like the packaging of the vitamin pills. They are neat to store. (read more)
☆☆☆☆☆
“I don't normally write on these things but want to let...”
Written on: 07/08/2008 by jaalmuri
I don't normally write on these things but want to let others know about Healthy Direct. This company have these new tubs that are supposed to fit through your letter box but I ended up having to travel to my nearest sorting office to pick them up - What a joke! That's not to mention that they didn't arrive at my sorting office until 3 weeks after I ordered! Then, when I emailed them with a question regarding my order, I did not receive a reply back. So, next time I need my tablets I will... (read more)
☆☆☆☆☆
“I found poor customer service and delivery delay. I...”
Written on: 23/04/2008 by jbeam
I found poor customer service and delivery delay. I ordered some vitamins using their free post order form. I am still waiting for my order. I called their customer service number but unfortunately found the service to be disappointing. I would advise you to beware of Healthy Direct. (read more)
★☆☆☆☆
“This company offers the earth - cheap vitamins/ money...”
Written on: 07/04/2008
This company offers the earth - cheap vitamins/ money back guarantee but cant deliver. I placed an order well over a month ago for glucosamine and some multi vitamins, never recieved them. I chased to have my credit card refunded but they did not corresponded back. I will now call my credit card company to reverse the charge. Consumers beware of this company (read more)
★☆☆☆☆
“I ordered some Cod Liver Oil from Healthy Direct two...”
Written on: 23/07/2010 by ddjem (11 reviews written)
I ordered some Cod Liver Oil from Healthy Direct two months ago (I can buy this product cheaper elsewhere!!!!) and I still haven't got it. I have called through on several occasions just to be fobbed off. Their customer service is seriously questionable, all I want is my goods and I am still waiting. I would recommend you to stay clear of Healthy Direct! (read more)
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Teajennie's Response to paulinejohnston's Review
Written on: 05/03/2013
At present I am waiting for an order from this company to delivered. I wish I had known of this site before I'd placed my order. I hope that my order is delivered on time and that I do not get any problems, I've sent an e-mail asking Healthy Living when I should expect my order but 48 hours later I've still not had a reply. When and if my order comes I will not use this company again because of the bad reviews.