Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★☆☆☆☆

“left with a terrified dog and a cut on her belly -...”

Written on: 19/08/2016 by Ezekiele237 (1 review written)

The Groom Room Bracknell. We took our 10 month old puppy to the groom room today. She's been groomed once before by someone else who was fully booked on this occasion, with no issues, so we thought we would try the groom room. When we got there the atmosphere was clinical and non personal. The receptionist took my dog, pulling her by the lead into the back, with no interaction with her or regard to the fact I was telling her she can be anxious and can take some time to settle into new places… Read Full Review

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★☆☆☆☆

“Avoid petsathome website”

Written on: 12/08/2016 by OmariDickson (1 review written)

Do not use petsathome website to purchase a pet… Read Full Review

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★☆☆☆☆

“no response to online complaint form”

Written on: 11/08/2016 by 246Baker (1 review written)

I have completed online form twice and heard nothing regarding a complaint about pets at home own make dog food. Rang customer service number and was directed to make complaint in store, which is incredible when they have a 0800 number for customer services and online form. Why should I have to make a journey to a store?… Read Full Review

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★★★★★

“Dog grooming”

Written on: 08/08/2016 by RaquelPutnam (1 review written)

I have take two of my dogs to the Groom Room and have no complaints. My latest dog was groomed today for a dog show tomorrow and he looks absolutely fantastic. His groomer today was fantastic and I would certainly recommend… Read Full Review

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★☆☆☆☆

“Bad experience Online selling ”

Written on: 08/08/2016 by baLewis239 (1 review written)

Responded to advert on pets at home website from private seller . I suggezst avoiding this site. Sellers do not have to keep to any conditions to be allowed to advertise on there. There is a report button on the site to report an ad (I reported being given a suffering near death rabbit with a contagious disease by the seller) but you will not get a response from pets at home… Read Full Review

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★★★★★

“Great service and knowledgeable staff. We bought a...”

Written on: 03/08/2016 by Churchillmg205 (1 review written)

Great service and knowledgeable staff. We bought a dwarf hamster called Mason, and I have two happy girl owners. Daisy was a brilliant help in deciding if we should have Mason. Thank you!… Read Full Review

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★☆☆☆☆

“padded cat collar left a friction burn ”

Written on: 31/07/2016 by cmh1987 (1 review written)

recently purchased a padded cat collar from pets at home which is supposed to provide super comfort for the cat but after a few hours of my siamese wearing it she has horrific friction burns around her neck, leaving the area sore and very red where the skin has been worn away.this collar wasnt fitted to tight or loose so shouldnt have caused this. unfortunately this friction burn now also means that the hair around her neck will not grow back in the area that is burnt which now leaves my… Read Full Review

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★☆☆☆☆

“Killed my rabbits”

Written on: 29/07/2016 by Gutierrez238 (1 review written)

I had 13 pet rabbits that were cared for very well. We noticed two that lived together had discharge and swelling around their eyes so we took them to pets at home after calling ahead to let them know we would be bringing them. They seemed brilliant. The two bunnies were put straight to sleep after we were told they had the virus myxomatosis and nothing could be done for them. They were not examined. This carried on for four days, is taking rabbits and them being put down immediately resulting… Read Full Review

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★☆☆☆☆

“Moody and rubbish”

Written on: 29/07/2016

Went to pets at home yesterday to get my puppy's nails clipped and the woman didn't look bothered at all, she did not have a smile on her face and decided to come out of the room to clip his nails when normally they should be put on the table. While clipping his nails he had squealed more than 3 times (you should have seen her miserable face which looked like she was annoyed) which was shocking because when i took him to pet mania a week before they were free of charge for pups under 6 months… Read Full Review

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★☆☆☆☆

“Manager is a joke alongside the supposed Customer Service”

Written on: 28/07/2016 by Spuddie0 (1 review written)

The difference between two staff members was incredulous. One at the top end for Customer Service and the other at the opposite end. She was rude, arrogant and was not fluent with regards to her skills and knowledge. However the other woman was amazing. Complained to the manager, unbelievable what came out his mouth, and to think they are earning just under £30000 per annum. Complete waste of time, the manager was as useful as a chocolate teapot. As for the customer service team at the end of… Read Full Review

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★★★★★

“Groom Room Camborne”

Written on: 21/07/2016 by leahstives (1 review written)

Our Italian Spinone was groomed by the Manager. It was Leah's first time at a Groomer. She was a rescue dog with a very nervous and fearful disposition. We collected Leah who looked stunning. You could see the definition of her body shape and her character. She has had a spring in her step and has been happier and more confident. the staff were so caring, considerate, and attentive. We cannot thank you enough… Read Full Review

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★★★★★

“Kind, helpful, perfect”

Written on: 18/07/2016

I use Pets at Home regularly and they are just splendid. Ignore bad reviews and give them a chance because I know many pet owners who rely on their fabulous services.I can see all animals in their care are very happy and healthy. I got two of my rabbits from them and they are wonderful and clearly in good condition. All of their things are from Pets at home as I've tried other brands and they just aren't as good, e.g their quality and value for money… Read Full Review

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★☆☆☆☆

“Worst Groom Room !! Warning to all!!! ”

Written on: 14/07/2016 by Jomearing (1 review written)

Been taking my dogs to old Kent road pets at home room room for the last three years the lady was fantastic I called a week ago to book in again with her for my two dogs six months groom they made me appointment and said no problem when picking up the dogs they look like they had been butchered unfortunately it was my partner that pick them up so I never saw until I received the photos I called I called the salon straight away and asked to speak to the lady which I was told she didn't work… Read Full Review

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★★★★★

“Groom room Kingston park”

Written on: 14/07/2016 by Austinhv400 (1 review written)

Had my two shih Tzu dogs cut and shampoo today.Absolutely delighted with the cut and finish.Staff very friendly and the dogs were at ease with them.Would not hesitate to recommend this groom room to anybody.Keep up the good work… Read Full Review

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★☆☆☆☆

“Poor service at Crewe store”

Written on: 10/07/2016 by izDay1990 (1 review written)

Called in to Crewe store om retail park to buy frontline flea and tick small dog 6pack today (8th June).hardly any Customers. 2 staff members at till point and I asked one of them to open cabinet and get the packet out for me. She sent me to the groomroom at back of store. Nobody came to serve me cos loud hoovering going on in back. Finally young assistant came out but had to go back into store to find a colleague! I could see her running around the store and she eventually came back to ask… Read Full Review

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★☆☆☆☆

“Terrible vet”

Written on: 08/07/2016 by Emiliae226 (1 review written)

They are terrible always tell you to take your animal back the following week so they can charge you again ... My dog had sore ear and went last month and they had on there computer that he was in for urine infection and gave him pain killers to try that then take him back and give him antibiotics so they can charge you twice.. And get u to pay a monthly fee for 1 free visit a year and your paying £16 a month disgrace… Read Full Review

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★☆☆☆☆

“Groom Room Widnes Cheshire”

Written on: 05/07/2016 by PrincessHarvey (1 review written)

I have a 12 year old Cocker Spaniel who is in good physical health, but is practically blind and most certainly deaf. The least stress I can give her the better. I only ever have her dry clipped short which usually takes up to an hour. I booked this in over the telephone . When I arrived with my dog, I was met with a surly member of staff who never gave me eye contact or passed a smile. When completing the booking form and I asked about nails etc, I was told they didn't like to do dry… Read Full Review

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★★★★★

“Groom Room Macclesfield”

Written on: 03/07/2016 by Lillyloo1963 (1 review written)

I was recommended the groom room in Macclesfield by two friends and decided to take my cockerpoo. I was greeted by an adviser who gave my boy loads of fuss and attention. He's normally nervous of strangers and she noticed this. She spent 10 mins sat on the floor with him and after that he was very happy to let her touch him. I was over the moon with the way she treated him, I also sneakily stayed to watch and I could see he was terrified of the whole process but she was so calm and… Read Full Review

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★☆☆☆☆

“Bearded dragon infested with mites! No help.”

Written on: 02/07/2016 by 81Rasmussen (1 review written)

I took home an amazing bearded dragon on Saturday 25th of June 2016, on the Sunday (next day) I came home from work and noticed red dots on him, everywhere. I went online and searched it with the only thing coming up was mites! So I did as advised and cleaned the viv out every day any substrate I removed for paper towels and gave him some baths. The red dots started to go away after a few baths and viv cleans but now they have come back with vengeance. I have got him a vet appointment with the… Read Full Review

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★☆☆☆☆

“Groom”

Written on: 01/07/2016 by 297Young (1 review written)

Took my 10 month old cockapoo for a groom, I was very worried about leaving him but was assured he would be fine. I was absolutely horrified when I collected him, he didn't look at all like a cockapoo, he has always been on the slim side but now he looked like a skinny squirrel! Ever since we've had him he's been a very fussy eater and is under the vet. I was faced with 4 girls telling me he was under weight and all of them firing questions at me, they made me feel terrible. I felt as if I was… Read Full Review

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