Pets at Home Reviews - www.petsathome.com

Click here if this is your business
★★☆☆☆
1.9 / 5
454
25% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pets at Home www.petsathome.com - Ask a question now

Media Gallery for Pets at Home www.petsathome.com

Pets at Home www.petsathome.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Super fluffy and soft .”

Written on: 28/05/2015 by DaisyMacKinnon96 (1 review written)

My poodle was washed and blow dryed at StAlbans. I was amazed at the result. I've never seen my dog's coat look so glossy and fluffy. She felt super soft and smelt wonderful. The staff were professional right from the start to the finish. They went the extra mile to make my dog feel relaxed during what can be a very stressful situation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service needs vast improvement!”

Written on: 25/05/2015 by Lamont447 (1 review written)

Visited your St Albans branch today, as I was told via email there were big bank holiday savings ( I did not find this to be true, but seeing as I had travelled I felt I had to buy something!). When I arrived at the till, I placed my basket on the counter & politely & with a smile said Hello. After a couple of seconds of my sales assistant playing with her till, she looked up & started putting my items through without the slightest hint of a smile of a hello. When a queue of a whole one person… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service ”

Written on: 25/05/2015 by Makait429 (1 review written)

Our treatment at the Kingsway Derby store was just terrible. Went in three days ago, bought a fish tank and accessories. We were advised we could have between six and eight fish, a mix of goldfish and other small fish. Three days later after setting up the tank we went back to buy our goldfish. This time we were told we could not have goldfish as our tank was not big enough yet we bought the tank that was recommended. So, my daughter chose some other fish, this time we were told we could only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Groom Room Bretton peterborough never Again”

Written on: 20/05/2015 by AlessandroMitchell49 (1 review written)

Took my 2 dogs for there groom as always, new groomer started to say 1 of our TT's was matted on the legs ( rubbish) they only have a 15 minute window for de matting so would have to completly shave him. Now at this point you maybe thinking that our dogs are not groomed but we groom daily as with the TT this is a daily routine.We then asked if we could borrow a brush as we know 5 mins on the legs would have removed any knots there may have been, she refused telling us to take him home brush him… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service”

Written on: 16/05/2015 by Boudie1 (2 reviews written)

I am a VIP member, but never rally bothered taking advantage of some of the offers afforded to me until recently, when I needed Nutritional advice for my German Shepherd. I telephoned your Grantham store and spoke with a young lady called Jess and I must say how impressed I was with her vast knowledge about the different foods available and what food would suit my 7 year old dog. Following our telephone conversation, I visited the Grantham store to buy some food for my dog, again I spoke with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking cut ”

Written on: 16/05/2015 by Dawn65 (1 review written)

Took my little jackapoo for his third groom at the groom room in Durham on Wednesday. Picked him up two hours later. My what a mess, I paid for full grooming and his front and back legs hadn't been cut, his ears hadn't been plucked and his bottom was still untouched. Rang them up and they asked me to take him back to be redone. Took him back on Friday morning to be redone, had a friend of mine watching in store as u had to leave. Got a message that my Pup was crying out in distress so I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refused VIP Voucher for dog food”

Written on: 13/05/2015 by HarryHouse150 (1 review written)

On going to my local PAH store to buy Hills Ideal Balance with my VIP £2 off voucher, I was told they did not stock it and to go to another store which was 5 miles away. They had the product but the cashier refused my VIP voucher for £2 because the product apparently was already on offer with £2 off, making my voucher useless. Why send me a VIP voucher for this product and then reduce it, therefore making my voucher unredeemable and being a VIP member worthless?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cosultation charge ”

Written on: 12/05/2015 by Alissa494 (1 review written)

Today I took my dog in for its glands doing booked her in over week ago telling them she needed her glands doing . After being in room for less than five minutes I went to pay at desk told me it would be £30 pounds ,told them that the last time I came it was £11 why had it gone up so much in less than a year she said it included consultation I had no consultation I booked her in for this doing it was down on computer they knocked me 5pounds off for Manning will not be going back never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible, don't buy animals from there!!”

Written on: 11/05/2015 by Dereong331 (1 review written)

Brought a Syrian Hamster from the Tamworth store 10 days ago it sadly died less than 48 hours later, we took it back to Pets At Home and they blamed the death on Wet Tail yet she had no signs at all, got another one which died 7 days later!! I've had hamsters all my life so I know what I'm doing with them and how to care for them, we tried everything to help him but couldn't, he lost all movement in his one side.. Took him back to Pets At Home today and the managers reply was it happens I'm… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“horrible”

Written on: 09/05/2015

My dog had an appointment at the pets at home groomers, i bring my dog to the pets at home groomers quite often but an incident happened that i am not very happy with. My dog went to her appointment which took about and hour and 30 minutes. i went there and got my dog with my dad as i got home i started seeing blood on my dogs leg i looked and there was cut a nasty cut on her leg, we tended to it quickly and know she is OK. I am so frustrated and infuriated, they should have told us what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“lhaso apso groomed with Jack Russell cut, left scared ”

Written on: 23/04/2015 by Nicholsrc471 (1 review written)

Took our dog lhaso/Birchon puppy eight months old.been to the groomers tlthree times already. She has allergies and itch so have a couple of knots under belly. Made this clear girl on till agreed it was only underneath her top coat which has now long and so pretty was perfect. She's groomed twice a day bath twice a week.she very spoilt in six months of having her she's only been alone at groomers and bee great for them as they always said she'd fall asleep while being groomed,so we had no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“atrocious customer service”

Written on: 21/04/2015 by alfiesandemma (1 review written)

Bought a dog harness from pets at home in chippenham. and was told if too small/big I could change at any pets at home.I needed a larger one so was in weston super mare on sunday so took it in to the weston store to change it. Asked at the counter about changing it and was pointed in general direction of harness only to find the size I needed wasnt there. Went back to the counter to be told "we have them somewhere but they are difficult to find" I then asked the girl at the counter to find one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Groom Room!”

Written on: 20/04/2015 by OlafM123 (2 reviews written)

Just picked my dog up after a groom. What a rip off. The groom is substandard and if I wasn't in a rush (Groom over booked), would have refused to take the dog home. Will never use the Groom room again! 1 is really over all that I can rate this groom at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Friendly, helpful service”

Written on: 20/04/2015 by Keon18 (1 review written)

The staff (and their customers!) in the Hayes, Middlesex shop are always pleased to see our Jack Russell puppy. But what is particularly important is the quality of the advice we receive and the time taken by the staff in assisting us with any questions we have about our dog. There is also a wide range of products available in this "one stop shop". Based on our experience, and regular visits, we highly recommend this store. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“If I could rate this company a zero I would”

Written on: 10/04/2015 by Ariana354 (1 review written)

Placed an order online early Tuesday morning, shipped same day. Out for delivery since Thursday morning and no sign. Calls to customer service are fruitless, staff are extremely rude and lie about managers calling back Now have to make a costly trip to get cat food & litter Also had damaged items in previous deliveries with no rectification despite promises to do so Avoid like the plague! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Gala store ”

Written on: 02/04/2015 by JenniferWatkins131 (1 review written)

Shocking! Will never shop there again! Staff untrained, very rude and no customer service whatsoever. I was left for 20mins to fend for myself when I obviously looked lost on where to start with setting up a fishtank! When I did approach a group of 5 staff members gossiping,I felt terrible for I terrifying their conversation of their wild weekend! And to top it all, the female couldn't have been any quicker and u helpful! Left the shop with nothing but a foul mood and a vow never to go back!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andarina45's Comment

Written on: 03/04/2015

Thank you very much for your review;I thought it was just me!!! I went into the Newport store on the Isle Of Wight today,to look at the animals;I decided to leave buying one,and when i left the store,the males in charge started to harass me,calling out loser,you are a loser!! shocking staff,with pathetic standards of customer behaviour. absolutely appalled,dumbfounded.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Poor animal housing”

Written on: 01/04/2015 by teri47 (1 review written)

Having recently visited your York rd, Doncaster store and i really think your animal pens need an urgent update, they are very outdated. One bottle holder in the guinea pig pen was broken and a very battered bottle hang off it, also the other water bottles were way past their use by dates. I am sure you will want to address this immediately as I am planning to visit it again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible customer service!”

Written on: 01/04/2015 by Jaydonv445 (1 review written)

The staff at Gateshead store are shocking,I was left waiting for over half an hour to get some help with fish, I asked the manger for help, which she did nothing about & still continued to wait, then asked again, still no help not one member of staff acknowledged me what so ever!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“lowesoft store ”

Written on: 30/03/2015

pets at home store is fantastic the staff are so friendly and helpful i shop there for my pets but also just like to visit to look at the animals and have a chat to the staff. they have often given me much advice on all my pets.they all make a fuss of my dogs in the store.im disabled but the staff have all got to know me and are all to willing to help me with anything so thankyou to pets at home and all the staff.im so happy to be lucky to live so close to the store.and i must say that all the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute disgrace”

Written on: 30/03/2015 by nwMalloy329 (1 review written)

I always use pets at home for my pet supplies, I do not rely on them for pet advice as they are still outdated, but they sell pretty good treats and toys for my rodents. So my partner suggested that we get our fish from there too. All we wanted was two Orandas and they said no we can't sell them to you as your aquarium is too small? Just to inform you, my aquarium is 38 litres also purchased at pets at home, which is plenty for two fish. The lady was so rude, and said we can't sell if it is too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview