Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★☆☆☆☆

“The Groom Room - Pets At Home, Newport”

Written on: 11/07/2017

I have one word to say about taking your dog to The Groom Room at Pets at Home, Newport - DON'T! I took my Bearded Collie cross there for a tidy up about two weeks ago and the woman had just hacked at her coat. Appallingly, she admitted when we collected our pooch that she had no idea how to clip her. I just hope it grows out eventually. We'd taken her there for an tidy up last year and they did a super job on her but the staff have changed and it was a total disaster this time My advice is… Read Full Review

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★☆☆☆☆

“Over priced”

Written on: 07/07/2017 by Samantha174 (1 review written)

I own a grooming parlour but had run out of flea shampoo so popped down to my local store to get some till I cud get to warehouse to buy some. 6 members of staff stood behind the counter too busy chatting to actually help me find what I needed then the only flea shampoo u had was the chespest rubbish I've ever seen, I know which ones work n which don't n u wanted £50 for a 50ml bottle of rubbish that don't work. Ur prices are horrendous n ur products don't work. Not even the ones u use in the… Read Full Review

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★☆☆☆☆

“very disappointed and upset”

Written on: 03/07/2017 by MacPhersoniq216 (1 review written)

Today I was very disappointed and upset at "Pets At Home" in Corby. We planned to buy 4 new guppies for my large 240l aquarium, since now there lives only one fish (Siamese algae eater). I told the saleswoman about this, but she said that she can not sell me fishes, because they are not similar and can hurt each other. Why? I have fishes for many years, and now I have also 3 other aquariums, so my experience is quite big. My Siamese algae eater lived before with otocincluses, guppies, mollies… Read Full Review

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★☆☆☆☆

“Ringworm ”

Written on: 02/07/2017 by MGenerations (2 reviews written)

Typical pet shop experience. Wanted to save all the animals. Got home with a single rat, he was by himself, I couldn't leave him there. He looked rough already, but I thought it's just stress, and a store college told me he was quarantined before because of respiratory problems. But he is fine now. His fur loss got worse so after two days I phoned them, said there's something wrong. They offered me to be looked at by their vets. After couple of visits it turned out he's got ringworm. They payed… Read Full Review

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★☆☆☆☆

“Ringworm ”

Written on: 02/07/2017 by MGenerations (2 reviews written)

Typical pet shop experience. Wanted to save all the animals. Got home with a single rat, he was by himself, I couldn't leave him there. He looked rough already, but I thought it's just stress, and a store college told me he was quarantined before because of respiratory problems. But he is fine now. His fur loss got worse so after two days I phoned them, said there's something wrong. They offered me to be looked at by their vets. After couple of visits it turned out he's got ringworm. They payed… Read Full Review

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★★☆☆☆

“Grooming in Hamilton”

Written on: 30/06/2017 by Amiya482 (1 review written)

This Pets at home is very close to the park I walk my spaniel so we wandered in to ask about grooming. I booked an appointment and was surprised when asked for a deposit, I had to go back with the money as I hadn't any with me the first time and asked how much it would be and was told £40 , which is a lot more than I usually pay. I had a token do decided to go anyway but was disappointed with the service. Groomers I have visited in the past have always interacted with my dog but these didn't… Read Full Review

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★☆☆☆☆

“dog suffers”

Written on: 28/06/2017 by Quinn310 (1 review written)

I am so appalled by the state they have left my spaniel in. I walked her yesterday her pads have all ripped and her nails are all bleeding. They have tried to tell me it was the walk that has caused this - I have had dogs my whole life and never in all my years have i seen this happen without cause. They cut my poor dogs nails so short that within 20 minutes on concrete the quicks were exposed! She is in such a bad way and the customer service team i phoned wanted nothing to do with it. I have… Read Full Review

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★☆☆☆☆

“Worked for them- do NOT use ”

Written on: 26/06/2017 by sarahsmith30 (1 review written)

This company is terrible. I worked for them and I was shocked by what I saw so much so I quit as I'm a dog lover. The girls who work here are plain cruel and have no regard for the dogs. I witnessed razor rashes, the manager saying she was going to throw a puppy by its neck because it was playing up. do not trust these people with your dog. Laughing when dogs are stressed or in pain. There is no supervision or cameras, some of the people I worked with didn't even like dogs. This is the company… Read Full Review

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Emiliebergin's Response to sarahsmith30's Review

Written on: 27/06/2017

I am so appalled by the state they have left my spaniel in. I walked her yesterday her pads have all ripped and her nails are all bleeding. They have tried to tell me it was the walk that has caused this - I have had dogs my whole life and never in all my years have i seen this happen without cause. They cut my poor dogs nails so short that within 20 minutes on concrete the quicks were exposed!
She is in such a bad way and the customer service team i phoned wanted nothing to do with it. I have sent an email and letter attaching pictures. I am so horrified that nobody is being held accountable!!

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Mojow's Response to sarahsmith30's Review

Written on: 05/07/2017

Hi. What town did you work at to see such awful treatment and behaviour towards dogs?. I am having an awful time with my dog which has become chronically ill since her groom. Any advice you can give me would be very appreciative in helping resolve my issues with The Groom Room and Pets At Home. Kind regards.

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★★☆☆☆

“Groomers is awful. Store is fantastic and 5* (Bromsgrove)”

Written on: 18/06/2017 by Guillermo51 (1 review written)

My dog has been several times to the groomers. After the last and final time he trembles if I bath him and tried to hide under the car seat at the car jet wash when cleaning the car. Really really out of character for my usual laid back pooch. I've never once thought the staff in the groom room customer service is great...they just arent friendly! Also you just get that feeling it is just a job/a conveyer belt and they couldn't care less about the pets who are in their care. I won't be taking… Read Full Review

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★☆☆☆☆

“The Single Worse Store/Shop ive ever used(OVER 4...”

Written on: 13/06/2017 by Gordoncantevenmakeacomplaint (1 review written)

Im just going to post a complain it tried, 4 time's to send to them on their own web site... That was rejected... Due to an Error !!! (DOES ANYTHING WORK CORRECTLY, AT PETS AT HOME) Inquiring minds, want to know ??? Here we go again, and again, and again !!! Today i bought a Aqua Aspire 22 & Accessory's ... Cut a long story short, half of it is missing ... (In the box) I could go on about how i could not receive any help or advice, when trying to buy a product from one of your… Read Full Review

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★☆☆☆☆

“Fleas At Home!!!”

Written on: 11/06/2017 by Marisa476 (1 review written)

My partner took her dog for a trim and wash last week at the Lowestoft shop.The dog is regularly wormed and treated with Advocate for fleas and has no contact with other dogs. The trim was more severe than my OH had asked for but at least the dog looked tidy.Horror of horrors today,whilst grooming the dog my OH was shocked to find her literally crawling with FLEAS. Even worse is she has had to bring her dog to my house for the past week whilst I recover from injuries.Now my dog has fleas… Read Full Review

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★☆☆☆☆

“Just been accused of telling them 'i hate them'”

Written on: 08/06/2017 by ClintonPugh (1 review written)

I can't express how upset I am with the conduct from their staff today. I went in to buy a fish and received very conflicting and incorrect advice including being told firstly they couldn't sex a fish, then that it was a boy tank (manager later confirmed that it mixed) and then that the fish was moving it's side fin a lot proving it was a male. I told him I didn't have confidence in their knowledge so wouldn't be buying the fish and they accused me of saying 'I hated them' as if someone would… Read Full Review

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★☆☆☆☆

“paterdale cross terrier strip”

Written on: 30/05/2017 by anythink (1 review written)

took my dog in for a strip of her coat went back and was asked is that ok well there was not much room to cheek her so said yes. when I got home there were shave marks on here under side and it looked like her belly had been shave one side more than the other and the more I look the more I found nearly bald marks on back and legs. will I go back again NO I won't I would rather through my £52 down the drain . I have know brought some blunt end scissors and a stripping tool and yes it will… Read Full Review

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★☆☆☆☆

“Groom Kingston Park Newcastle”

Written on: 22/05/2017 by Peyton345 (1 review written)

It all went wrong today, 4th time visit . Bald patches on dog, Fur left raggy, seemed unwashed as food still in fur around face.One side of face not cut. Quite simply a mess. Cutting technique well below par. Duty manager begrudgingly gave a refund . Wont be going back… Read Full Review

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★★★★★

“Groom Room Experience”

Written on: 21/05/2017 by NicholaJC (1 review written)

I took my dog for a trim at the groom room early Saturday morning and I am immensely impressed with the results. She did a fabulous job and he looks very handsome. He's getting lots of compliments from family, friends and strangers. Thanks a lot… Read Full Review

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★★★★★

“FANTASTIC AND FRIENDLY”

Written on: 21/05/2017 by Krystel1404 (1 review written)

I booked my nervous Lurcher in for a bath and a brush treatment. The groomer (from Sturry Road Canterbury, she was covering at the Wincheap, Canterbury store), was friendly, made a fuss of Smudge. I went back just under the hour to pick Smudge up and she looked lovely and fluffy and they cut her fringe, as Smudges hair was getting in the way of her eyes. I cannot recommend The Groom Room highly enough and certainly will be going back again and recommending them to friends. Well done The Groom… Read Full Review

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★★★★★

“Outstanding Customer service ”

Written on: 17/05/2017 by Petbird (1 review written)

Had to dash for an emergency bird cage to Giltbrook Store. I was rescued by the most kind hardworking and very patient Sales Adviser called kat. I cannot thank her enough for going above and beyond and building my cage. Beyond great ful… Read Full Review

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★★★★★

“Very helpfull”

Written on: 14/05/2017 by Joneswy446 (1 review written)

Had a good advice from one of the team at pets at home when my dog had problems with his ears , i changed his diet to grain free and it seems to have done the trick . They have trained nutritionists who can help you with all their dietary needs. Was very impressed !… Read Full Review

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★☆☆☆☆

“DANGEROUS, Keep well away.”

Written on: 03/05/2017 by disgruntled47 (1 review written)

Saturday 29/04/17 my wife took our 6year old Cavalier King Charles to be groomed at the Beaumont Leys store in Leicester before we go on holiday. The last time we took her they told us she had fleas and charged us extra even though we had just spent £25 on flea treatment. This time when she had been groomed they phoned to say she was ready but there had been what they called, "an accidental cut to her neck." When my wife got there the cut was actually to her throat and she had to be taken to… Read Full Review

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★★★★★

“Groom room”

Written on: 01/05/2017 by chrisimorley (1 review written)

Excellent service very good friendly staff highly remended… Read Full Review

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