Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★☆☆☆☆

“shocking groomer!!!”

Written on: 29/07/2015 by Ellismu59 (1 review written)

My sister took her yorkshire terrier to be groomed at the drumchapel glasgow branch. The dog is ten months old and since its the dogs second groom she asked the groomer if she could trim her dog even though he was slightly matted mainly on top of his head and underneath. She was told the groomer would try her best as she was working on her own. On return two hours later as advised by the groomer to my sisters shock her dog had one leg shaved plus the nape of his neck shaved into the skin and… Read Full Review

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★☆☆☆☆

“I WOULD NOT RECOMMEND BUYING FISH FROM HERE!!!”

Written on: 29/07/2015 by Emeryz287 (1 review written)

We went to Pets At Home in Wishaw to get some fish. We were originally just going to get 6, but ended up with 9. The woman recommended getting 4 Mollies and 5 Danios. We asked if they would get along well together in the same tank. The woman said 'yes they will get along great together.' So we got the fish the woman recommended. 4 days later 2 of our Mollies had disappeared. We thought it was just a coincidence. We went back to Pets At Home in Wishaw and got 2 more Mollies. We hadn't even got… Read Full Review

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★★★★☆

“Customer service”

Written on: 26/07/2015 by Petowner24 (1 review written)

I visited St Andrews dock store in Hull today. My husband and I took our rescue terrier for a new harness. I called for assistance as my little dog was very nervous. A young man  was our assistant and I have say he could not have done more for us. He was observant and had a quiet manner about him and could see that our dog was nervous. He had good knowledge of he products to choose from and even went to the trouble of making adjustments to a harness after we had chosen one. Did not feel… Read Full Review

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★☆☆☆☆

“Our dog was injured , traumatised and his coat damaged.”

Written on: 24/07/2015

Approximately four months ago we took our lovely golden retriever to be groomed at the Trafford shop. He had been there before and seemed to have enjoyed the experience. However, the visit 4 months ago left his coat damage and our lovely gentle retriever traumatised . He was left frightened and distressed and our vet confirmed that the cut under his front paw would be very painful. On complaint to the manager we discovered that she had actually been the one who cut him, her response was… Read Full Review

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★☆☆☆☆

“TERRIBLE ADVICE!!”

Written on: 20/07/2015 by LouiseH71 (1 review written)

We regularly visit Pets at Home to buy food etc for our dogs and cats and have always been satisfied with the customer service and products purchased. However, this option has changed having visited their store in Grantham. We wanted to buy a fish tank to keep Black Moor in and as we have never kept fish before we asked a staff member for advice. The lady was very helpful and told us that we could keep 2 fish in a 25l tank and therefore we purchased the tank, decorations and 3 real aquarium… Read Full Review

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★★★★☆

“Excellent Service. ”

Written on: 16/07/2015 by Gezz54 (1 review written)

My experience of Pets at home has been very positive. I have visited five different shops and have always been happy with the service, knowledge of staff and condition of pets on display. I have visited on site vet and got very helpful advice. I have adopted three hamsters to date and have been very happy with their condition and care. All in All Very Happy … Read Full Review

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★☆☆☆☆

“two customers in the thamesmead store no one available ”

Written on: 08/07/2015 by Clarkxe176 (1 review written)

two customers in the thamesmead store no one available to help. Person at the till unconcerned with my plight no wonder the store was empty… Read Full Review

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★☆☆☆☆

“Rats kept in poor conditions & expensive, poor quality...”

Written on: 03/07/2015 by BraydenMonahan329 (1 review written)

My local branch has always done a poor job at keeping their rats. I rarely go in store, but the other day I did have to pop in order to pick up some Carefresh litter and two bags of rat food. As always I stop to look at the rats and was relieved to find that the staff have, after so many years, finally listened to the complaints and have put the rats on Carefresh bedding rather than shavings. Unfortunately this is the only upside. The rats have minimal toys, are kept in tiny tanks (which… Read Full Review

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★☆☆☆☆

“Bichon frise close shave!!!”

Written on: 30/06/2015

Andover groom room recently cut our 11 month old bichon for a summer cut.They have cut him so close over 90% of his body unevenly and with a patch on the back of his neck apparently he was matted!Though he is bathed and groomed at home constantly?surely the matting would not be so close to his skin in one small area??looks like the clippers slipped!!It will grow back and we are looking right now for a competent groomer to look after him in the future.Seems they blame matting on a very bad… Read Full Review

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★☆☆☆☆

“rude, poor advice and insulting staff member”

Written on: 28/06/2015

So, Pets at Home Loughborough is a convenient place for me to buy my pet products. However, increasingly I find myself avoiding a particular member of staff. Previously, she has given poor advice on our huskyxmalamute, reacting with complete amazement that we had chosen to get him castrated (as any non breeding, responsible pet owner would do!) and then she went on to tell us personal stories about how she did not understand why her male husky had become aggressive, telling us she had recently… Read Full Review

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★☆☆☆☆

“Obnoxious Staff”

Written on: 27/06/2015

Upon shopping for a goldfish I found it particularly offensive to be patronised by a Saturday Sales Assistant with an exceptionally poor knowledge of cold water fish and an even poorer capacity to communicate in a manner appropriate to a customer services environment. If he had known as much as his manner suggested I would have called him Sir David Attenborough and forgiven him; sadly this was not to be. Upon request to seek further information I was then subject to a manager with no subject… Read Full Review

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★☆☆☆☆

“Groom Room at Pets at Home Gloucester - DISASTER”

Written on: 27/06/2015 by McGinnis270 (1 review written)

Took my 9 month old Tibetan Terrier cross Shi'tzhu to the Pets at Home Groom Room in Quedgley, Gloucester for a quick trim to tidy him up for the Summer months. When I got there they gave him a quick pad down and instantly said he was terribly matted both around the neck and on the hind quarters. Bearing in mind I groom him EVERY single day without exception I was surprised and told the groomer this. She was adamant he was terribly matted and "that it was company policy to clip any dogs that… Read Full Review

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★☆☆☆☆

“Fish dying, very rude”

Written on: 25/06/2015 by Louis1964 (2 reviews written)

Bought 3 fish from pets at home, 2 were fine, the other as soon as I placed it in tank, after climatising it to the water, was after a while floating upside down , swimming erratically, then died a day later. I changed the water, put medicine in tank, ph fine. When I went to pah, explained situation, very rude and blunt, no apologies. Or anything, wasn't after a refund, just expressed my concerns, also noticed that all the tanks where I had purchased the fish were now in quarantine . This was… Read Full Review

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★☆☆☆☆

“Cruelty to rabbits”

Written on: 20/06/2015 by rpLindsay113 (1 review written)

Basingstoke branch were inspected by RSPCA and found to be keeping rabbits in cruelly hot environment. Also, they were selling single rabbits which is cruel as rabbits must be kept in pairs for their mental wellbeing. They rectified the situation by installing fans and putting notices up about how rabbits must be housed in pairs. They have since removed the fans and the notices. They also give no advice about how rabbits must be neutered for health reasons. Disgusting. There are approx 65,000… Read Full Review

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★☆☆☆☆

“Usless”

Written on: 15/06/2015 by Gaige237 (1 review written)

I had studied for a good period of time severely sources regarding the compatibility between tank fishes in order to accommodate a couple of new species to my aquarium. Every time these refuse to sell advocating their training against my information and common sense. You can just pretend you know better than everybody. Each time I want to buy their offer me gold fishes and they just turn their back to me. I won't buy anything from their stores as they don't need customers apparently. Leave them… Read Full Review

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★☆☆☆☆

“Don't buy fish from here!”

Written on: 14/06/2015 by Luc-simo (1 review written)

Where do I start in the last 2 months myself, partner, our children and family friends have brought fish from pets at home in Nottingham from every branch they have I myself have spent over £137 on fish and all I have left is one fish, I've spent that amount on the guppies in there and everyone has died within a week on taking them back they have tested my tank water which has always came back safe I have kept fish for over 25 years and have never ever seen this sort of problem before my dad… Read Full Review

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★☆☆☆☆

“Ghastly Groomer”

Written on: 11/06/2015

When I first had my Cavapoo, I took her to pets at home to familiarise her with the groomers and shop. It was a pleasurable experience and she was happy coming home. However, on our second visit, we returned to our usually bubbly, bouncy puppy who was in a shaken state. Once I got her home I noticed that the groomer had cut all her skin in numerous spots on her stomach and under her legs. She has not yet been able to be groomed without spending the duration nervous or crying. After a day or two… Read Full Review

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★★★★★

“A fantastic, caring team!”

Written on: 10/06/2015 by VivHillary (1 review written)

i was really impressed by the after care service I have received from the team at the Spring Ram Retail Park in Birstall, Leeds. I recently bought a female Guinea Pig who has subsequently developed ringworm. Fortunately, because I was given a thorough introduction to Guinea Pig care and the potential problems to be aware of by a member of staff when I purchased my pig, I knew immediately it was ringworm and wasted no time in getting her treated. My vet's costs have been covered and they have… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 07/06/2015 by Keithz373 (1 review written)

started to use pets at home ,new walkden branch in February, asked to fill in a V I P Card, did this and sent off, meanwhile my dog became ill, I took her to animal trust in Bolton, were we receive x-rays, but no explanation, whilst purchasing food from store above I thought the vet may be able to explain or give advise, to my surprise the first thing they asked for was payment. IT WOULD APPEAR THERE IS NO RESPECT FOR THE ANIMALS WELL FAIR, there only after your money. later I asked how I could… Read Full Review

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★☆☆☆☆

“Fish”

Written on: 31/05/2015 by Bcfcrhys (1 review written)

I bought 4 fish and 2 snails in total I have 1 fish and 2 snails terrible fish now I get why people moan about them now!!!:-(… Read Full Review

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