Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★☆☆☆☆

“Groom Kingston Park Newcastle”

Written on: 22/05/2017 by Peyton345 (1 review written)

It all went wrong today, 4th time visit . Bald patches on dog, Fur left raggy, seemed unwashed as food still in fur around face.One side of face not cut. Quite simply a mess. Cutting technique well below par. Duty manager begrudgingly gave a refund . Wont be going back… Read Full Review

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★★★★★

“Groom Room Experience”

Written on: 21/05/2017 by NicholaJC (1 review written)

I took my dog for a trim at the groom room early Saturday morning and I am immensely impressed with the results. She did a fabulous job and he looks very handsome. He's getting lots of compliments from family, friends and strangers. Thanks a lot… Read Full Review

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★★★★★

“FANTASTIC AND FRIENDLY”

Written on: 21/05/2017 by Krystel1404 (1 review written)

I booked my nervous Lurcher in for a bath and a brush treatment. The groomer (from Sturry Road Canterbury, she was covering at the Wincheap, Canterbury store), was friendly, made a fuss of Smudge. I went back just under the hour to pick Smudge up and she looked lovely and fluffy and they cut her fringe, as Smudges hair was getting in the way of her eyes. I cannot recommend The Groom Room highly enough and certainly will be going back again and recommending them to friends. Well done The Groom… Read Full Review

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★★★★★

“Outstanding Customer service ”

Written on: 17/05/2017 by Petbird (1 review written)

Had to dash for an emergency bird cage to Giltbrook Store. I was rescued by the most kind hardworking and very patient Sales Adviser called kat. I cannot thank her enough for going above and beyond and building my cage. Beyond great ful… Read Full Review

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★★★★★

“Very helpfull”

Written on: 14/05/2017 by Joneswy446 (1 review written)

Had a good advice from one of the team at pets at home when my dog had problems with his ears , i changed his diet to grain free and it seems to have done the trick . They have trained nutritionists who can help you with all their dietary needs. Was very impressed !… Read Full Review

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★☆☆☆☆

“DANGEROUS, Keep well away.”

Written on: 03/05/2017 by disgruntled47 (1 review written)

Saturday 29/04/17 my wife took our 6year old Cavalier King Charles to be groomed at the Beaumont Leys store in Leicester before we go on holiday. The last time we took her they told us she had fleas and charged us extra even though we had just spent £25 on flea treatment. This time when she had been groomed they phoned to say she was ready but there had been what they called, "an accidental cut to her neck." When my wife got there the cut was actually to her throat and she had to be taken to… Read Full Review

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★★★★★

“Groom room”

Written on: 01/05/2017 by chrisimorley (1 review written)

Excellent service very good friendly staff highly remended… Read Full Review

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★☆☆☆☆

“unfriendly opinionated staff”

Written on: 28/04/2017 by DogLoverTaunton2016 (1 review written)

Firstly asked if they sold puppy welpingredients boxes was told very abruptly by a female member of staff that no we don't sell them well OK you can never find anyone to help in there long ques at the till and girls who sit behind the vet reception are very very rude I will not be taking my dog there again we have found a much better more friendly vet I would not recommend this place to anyone… Read Full Review

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★★★★★

“seat belt order”

Written on: 28/04/2017 by Baileyir499 (1 review written)

ordered car seat belt for dog, arrived on day you said in perfect condition. great service, thanks… Read Full Review

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★☆☆☆☆

“VERY WORRYING”

Written on: 18/04/2017 by KARLA2007 (1 review written)

I bought at lead with a two year manufacturers guarantee,The lead came out of the handle after 11 months whilst out on a walk, The manager flatly refused to change it, as I could not find a receipt, but I did have the leaflet with the guarantee.The lead was suitable for up to a medium. sized dog and my dog in small. this happened in the woods not on a main road which could have been very dangerous.ut out.The manager flatly refused to change it, as I could not find a receipt, but I did have… Read Full Review

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★☆☆☆☆

“Hurt my beagle!”

Written on: 13/04/2017 by Kamrync201 (1 review written)

My beagle went in for a bath and brush, with ear clean, paw tidy and sprits added on top. I'll give them their due, he is clean and smells lovely. What I am livid about it the cut/graze down his front right leg and the burst blood vessel in his right eye. They did not tell me that anything had happened, they fed him a whole bag of treats (he's a beagle...you just don't do that!) and all day after getting him home he shadowed me. Something happened and I believe it was not accidental. I won't… Read Full Review

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★☆☆☆☆

“Standard schnauzer scalped on his legs and stomach ”

Written on: 02/04/2017 by 209Slaughter (1 review written)

booked my standard schnauzer in for full groom. When I picked him up I couldn't believe what I saw they stripped all of his furnishings off except for his eyebrows and beard. I told them how I wanted him cut but they took the easy route by shaving his legs and undercarriage. He has not stopped scratching his body since he has been home. The staff were not nice. The groom wasn't cheap at £55… Read Full Review

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★★☆☆☆

“wont take again”

Written on: 01/04/2017 by tg26 (1 review written)

took my 3 month old puppy for 1st time at retail park manchester. they hadn't even spent 25 minutes on him that was for wash trim & nails. wasn't much difference. they told me he was trying to bite & he needed training put in place. I have since taken him to different place who spent longer time on him & said he was no trouble at all… Read Full Review

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★★★★★

“Brilliant customer service-Sutton coldfield”

Written on: 24/03/2017 by ysSilva130 (1 review written)

A huge thanks to the advisor at the Sutton store for helping me with my little sausage dogs harness. It's really hard getting the right fit and he was so helpful! And thx to the lady on the cash desk too. You guys are fab… Read Full Review

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★★★★★

“Outstanding customer service ”

Written on: 16/03/2017 by Vickyje (3 reviews written)

The coulby newham branch were extremely helpful!! I've been to three other aquatic stores; strikes, peter barrats/wyevale and anther local shop and they had no time to help customers. Finally I found pets at home, even though I hadn't bought my fish from there they went above and beyond to help and give me as much information and tips as possible. Welcomed me back if I ever had anymore queries, told me they'd sample my fish water for free and overall reassured me. Can't stress enough how… Read Full Review

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★★★★★

“advantage flea treatment ”

Written on: 06/03/2017

I sighed up to there flea saver subscription with advantage, I have a few cats and a couple suffer with flea dermititis I have used everything and nothing seemed to help, so I thought I'd try advantage flea treatment I have only used one on each so far but they have no signs of fleas and they have no more patches missing or any sore spots and are a lot happier so if u have a flea problem I highly recommend advantage it fantastic x… Read Full Review

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★☆☆☆☆

“Change personalaty”

Written on: 04/03/2017 by Odinx308 (1 review written)

Was booked in for a full groom but when I got there the place was a mess looked like there had been a few dogs groomed before as the floor was full of fur. The girl looked rushed off her feet and she said you could have a puppy groom if you like , I agreed as we said paddy my little dog only needed a tidy up, I also asked then for the10 pound package to clean teeth etc.they rang me 1hour later and I picked dog up ,don't know how they could have done everything in one hour, my dog now for the… Read Full Review

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★★★★★

“Grooming dpgs”

Written on: 24/02/2017 by 26Andersen (1 review written)

Had my dear Cockapoo 10 month old pup groomed /cut and bathed at Plymouth store 6 weeks ago. She is a very feisty pup and i thought she would play up and would be her first and last time. I was absolutely astounded when i picked her up a couple of hours later she looked and smelt gorgeous and the assistant who done the cut and bathing was very patient and kind towards her for this first cut experience. Went back again last week and my feisty pup didn't hesitate to go straight in and have the… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 19/02/2017 by Dianehip (1 review written)

I have taken my dog a couple of times to the Leicester branch. I found the girls very unfriendly and not kind with my dog. He looked good and she had done a good job on his trim but I could tell he was nervous about going a second time. My dog is very friendly and responds well to people. At 11 years old he has some arthritis in his back legs and would find in uncomfortable stand I got for a long time. I explained this, but was given a lecture by the groomer when U collected him. The girls seem… Read Full Review

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★☆☆☆☆

“Shocking appalling grooming”

Written on: 17/02/2017 by Leogemscarlatti (1 review written)

On Thursday February 9th we took our prized 16 month old Blenheim Cavalier King Charles Spaniel to the Pets At Home Groom Room at Crayford, Kent. When we collected him, he was in a dreadful state from having had an extremely appalling cut and with a severe graze and cut on his genitalia. These people purport to be professional groomers. They are charlatans and should be exposed as such… Read Full Review

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