Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★★★★★

“Brilliant customer service-Sutton coldfield”

Written on: 24/03/2017 by ysSilva130 (1 review written)

A huge thanks to the advisor at the Sutton store for helping me with my little sausage dogs harness. It's really hard getting the right fit and he was so helpful! And thx to the lady on the cash desk too. You guys are fab… Read Full Review

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★★★★★

“Outstanding customer service ”

Written on: 16/03/2017 by Vickyje (3 reviews written)

The coulby newham branch were extremely helpful!! I've been to three other aquatic stores; strikes, peter barrats/wyevale and anther local shop and they had no time to help customers. Finally I found pets at home, even though I hadn't bought my fish from there they went above and beyond to help and give me as much information and tips as possible. Welcomed me back if I ever had anymore queries, told me they'd sample my fish water for free and overall reassured me. Can't stress enough how… Read Full Review

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★★★★★

“advantage flea treatment ”

Written on: 06/03/2017

I sighed up to there flea saver subscription with advantage, I have a few cats and a couple suffer with flea dermititis I have used everything and nothing seemed to help, so I thought I'd try advantage flea treatment I have only used one on each so far but they have no signs of fleas and they have no more patches missing or any sore spots and are a lot happier so if u have a flea problem I highly recommend advantage it fantastic x… Read Full Review

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★☆☆☆☆

“Change personalaty”

Written on: 04/03/2017 by Odinx308 (1 review written)

Was booked in for a full groom but when I got there the place was a mess looked like there had been a few dogs groomed before as the floor was full of fur. The girl looked rushed off her feet and she said you could have a puppy groom if you like , I agreed as we said paddy my little dog only needed a tidy up, I also asked then for the10 pound package to clean teeth etc.they rang me 1hour later and I picked dog up ,don't know how they could have done everything in one hour, my dog now for the… Read Full Review

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★★★★★

“Grooming dpgs”

Written on: 24/02/2017 by 26Andersen (1 review written)

Had my dear Cockapoo 10 month old pup groomed /cut and bathed at Plymouth store 6 weeks ago. She is a very feisty pup and i thought she would play up and would be her first and last time. I was absolutely astounded when i picked her up a couple of hours later she looked and smelt gorgeous and the assistant who done the cut and bathing was very patient and kind towards her for this first cut experience. Went back again last week and my feisty pup didn't hesitate to go straight in and have the… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 19/02/2017 by Dianehip (1 review written)

I have taken my dog a couple of times to the Leicester branch. I found the girls very unfriendly and not kind with my dog. He looked good and she had done a good job on his trim but I could tell he was nervous about going a second time. My dog is very friendly and responds well to people. At 11 years old he has some arthritis in his back legs and would find in uncomfortable stand I got for a long time. I explained this, but was given a lecture by the groomer when U collected him. The girls seem… Read Full Review

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★☆☆☆☆

“Shocking appalling grooming”

Written on: 17/02/2017 by Leogemscarlatti (1 review written)

On Thursday February 9th we took our prized 16 month old Blenheim Cavalier King Charles Spaniel to the Pets At Home Groom Room at Crayford, Kent. When we collected him, he was in a dreadful state from having had an extremely appalling cut and with a severe graze and cut on his genitalia. These people purport to be professional groomers. They are charlatans and should be exposed as such… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 05/02/2017

Sold me a guinea pig with visible ringworm patches on his nose (I didn't know it was ringworm then). It was in Brislington in Bristol. I treated him for 3 weeks, giving him medicines twice daily and had to disinfect everything at home. He also had mites. 2 months later decided to get a second younger guinea pig as one felt lonely. 2 days after purchase it became ill passing it to the older one. Both had antiobiotics treatment for 2 weeks, twice daily. One week later a younger one was diagnosed… Read Full Review

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★★★★☆

“Always Good”

Written on: 05/02/2017 by Sophieh416 (1 review written)

I am very pleased with the Rushden store. Pets have always had clean homes and looked healthy. The store is well stocked and the staff helpful and my dog loves the attention. The groom room is fantastic!… Read Full Review

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★☆☆☆☆

“ELTHAM GROOM ROOM TERRIBLE!”

Written on: 02/02/2017 by Pattersonpn379 (1 review written)

Booked my dog for the first time at the groom room in Eltham, took her home and have to say it was the most terrible cut she's ever had! Red raw around her face and very sore eyes, incredibly uneven all over, nails wasn't clipped, no clippers used, didn't smell like she'd been bathed either. To be honest it looked like a 5 year old had cut her with a blunt pair of scissors!! Did call and complain - manager was very rude and said she doesn't think i am telling the truth as shes never had a… Read Full Review

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★☆☆☆☆

“Rabbits”

Written on: 02/02/2017

They sell small baby rabbits to people without asking any questions about whether the people can cope if the rabbits become very big. Also, they do not give any advice about the expenses involved in having to buy a large hutch. No advice about the expense involved in having to have these over-sexed animals neutered. They also microchip them - causing permanent loss of fur from the back of the rabbit's neck. This also prevents the owners from releasing the rabbits into the wild. Some, may think… Read Full Review

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★☆☆☆☆

“Dead Fish”

Written on: 24/01/2017 by Webster441 (1 review written)

Called into the Bury St Edmunds branch of Pets At Home yesterday while I had a few minutes to wait for my lift. Bit surprised on the number of tropical fish tanks that held dead, or dying fish. I thought P@H had a policy of checking their tanks evrty hslf hour ? Obviously not… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 23/01/2017 by HarleyMorse495 (1 review written)

Took my ex show cocker for groom and ask for her to have a neat show trim,feel they have not got a clue what I meant, as when I went to collect her she looked as though she had been flying. Took her in with a very smooth coat only to come out looking like lord knows what. I presume they had used a blaster dryer on her. Plus she seemed quite distressed. Now I only have at least eight weeks to get her back to looking like a normal dog. Oh and by the way, was charged for being 10mins late… Read Full Review

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★☆☆☆☆

“Do not buy fish here!”

Written on: 12/01/2017 by EvaDavis (1 review written)

Don't buy fish here. Sales man was very keen to sell me 4 fish to put in a 12ltr tank. I had no prior knowledge to fish keeping this was a total impulse buy. I should not have been sold 4 fish for a 12ltr tank. Well 6 weeks down the line I've spent so much money on a bigger tank, filter etc to keep the 4 fish alive. Also the four fish they sold me are schooling fish and need to be kept in bigger groups. So went back to get 2 more as they were clearly stressed, was lectured by the sales girl… Read Full Review

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★☆☆☆☆

“Don't know the first thing about hamsters ”

Written on: 07/01/2017 by McPherson303 (1 review written)

Staff were unable to determine the gender of the hamsters i wanted to buy and only could tell me they "will be the same". Staff told me I could not keep two Russian dwarf hamsters in a 100x50cm cage because they would "get lost in it" which is rubbish because my cage is the ideal size. pets at home cages are mostly too small. The small pets at home wheels under 6.5 inches are too small for dwarf hamsters even though they are advertised as suitable. I wish I didn't ever have to shop here but due… Read Full Review

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★☆☆☆☆

“Groom Room, Beckton”

Written on: 05/01/2017

My review is for the Groom Room within Pets At Home, Beckton. It used to be staffed by groomers that really knew their job, and I used to take my Bichon every 6 weeks to be groomed. Unfortunately, my dog's regular groomer left and since then it's been very hit or miss with regards to grooming standards. My recent experience, just before Christmas, has prompted this review. Before grooming started, the groomer did an examination of the dog and pointed out that my dog had small matts in the… Read Full Review

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★☆☆☆☆

“Groom Room, StoneFerry Road, Hull & customer Services BAD”

Written on: 04/01/2017 by gillh150265 (1 review written)

This review relates to both the groom room and customer services afterwards i have VIP membership for my dog and wanted to have her groomed, i had received special offers so i contacted the groom room and booked her in for later the same day for a full groom. I was also advised she would get her teeth cleaned and claws clipped as part of the VIP package. When i dropped her off and mentioned about whether they would actually be able to clip her fur or hand strip due to her coat i was advised… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 15/12/2016

As I came to pay for my purchase at my local Sprucefield store, I was asked by the female assistant if I would like to give a donation to their CHRISTMAS DINNER!!! Why can the staff not pay for their own dinner and give the money to an animal charity, where it can be put to good use. Rather than them out eating and drinking. DISGUSTED… Read Full Review

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Tifa87's Comment

Written on: 02/02/2017

Hey, I feel you have misunderstood. They raise money for a Charity to give Christmas dinners for dogs. They ask every customer.

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★★★★★

“Great knowledge of tropical fish ”

Written on: 14/12/2016 by Fishfeet2 (1 review written)

I have made two purchases from Pets at Home in Clitheroe . On each occasion the staff have been outstanding ! I have purchased fish over the past six years from other pet stores . Pets at Home were the only store to ask the following Size of tank Type of fish in the tank When water was last changed Fish and plants I have bought have proved to be outstanding… Read Full Review

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★☆☆☆☆

“Dont go vets”

Written on: 07/12/2016 by Lola71 (1 review written)

Took bunny to have teeth filed. No proper comunication..bunny had two heart failures on op table. Picked him up to be told he could have brain damage ..charged us £140. Not caring,not proffesional,not bothered! We then had go to on call vet who sadley had to put bunny to sleep .another £100! Would NEVER go to pets at home vet again!… Read Full Review

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