Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★☆☆☆☆

“My dog came out of the groom room with a crew cut”

Written on: 24/03/2015 by CharlsG (1 review written)

If I could give less than 1 star I definitely would, however my dog did smell pretty when he came out of the groomer so I'll give them that. Everything else however was a disgrace from the Groom Room at Wadsley Bridge Sheffield. I took in my 7 month old JRT cross for his first full groom and was advised that cutting just over half his fur would neaten him up nicely, so we agreed with this as well as a trim around the face and tail. When I collected my dog I was so shocked I just wanted to get… Read Full Review

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★☆☆☆☆

“digusted”

Written on: 24/03/2015 by HeatherAshby307 (1 review written)

taken my 2 dogs to groom room,as i have done for many years.after lots of aggressive questioning,about,boosters,when,where,last date of booster,flea and worming treatment,micro chipping ect .was then told if a flea was found on the dogs would be charged an 12.00 for treatment per dog,i had already paid 76.00. DISGUSTING. never going there again .I mean to say any dog can have fleas,my dog could walk past one and catch it ,how would they prove which dog it came from.is it just another money… Read Full Review

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★☆☆☆☆

“dog groom pets at home”

Written on: 17/03/2015 by Yamiletg382 (1 review written)

Took my dog to the groom room at Merryhill and I am not very impressed at all. My appointment was for 4.00pm the girl who took my dog said that they close at 5pm on a sunday and it would be about an hour. We received a call at 4.48 to say she was ready I asked my Son to pick her up when he came back with my Dog she was still very wet and my Son's clothes were covered in Dog Hair I then had to comb and dry her myself we got at least two handfuls of fur from her I was asked if I wanted to pay an… Read Full Review

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★☆☆☆☆

“Over-priced, low quality toys and poor pet advice”

Written on: 12/03/2015 by Holman1952 (1 review written)

Over the past few years I've bought a number of toys from one of my local branches in the South-West, though I never visited enough to notice or care for the prices. However one year shortly purchasing two buck rats (and subsequently finding out that one was a vicious biter) I went about buying various bits and bobs for them. In particular, the rat 'hammocks' and 'ladders' were appalling. £12 a piece for these hammocks, which were nothing more than a scrap of stiff, hard fabric with loose… Read Full Review

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★☆☆☆☆

“Failed to deliver, failed to impress”

Written on: 09/03/2015 by Jay-Jay-Bee (1 review written)

Ordered food online for my dog - she has a specific diet, so they don't carry the food in their stores, has to be ordered online for collection. Twice now I've ordered the food before their cut-off time for next day delivery, twice it's not turned up - and both times store staff (Blackheath) have been rude and dismissive. Suffice to say I won't bother trying to spend any more with them, completely useless and disinterested in pet welfare… Read Full Review

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★☆☆☆☆

“poor reptile care”

Written on: 04/03/2015 by AylaForbes (1 review written)

Been in there a lot over the past month all the baby bearded dragons are very under fed, one in the bottom tank looks near death. I've told them each time I've been in that they need more than 10 crickets a day but they won't listen. I am currently using my power to shut this shop down or a least the reptile department utill adequate care is applied… Read Full Review

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★☆☆☆☆

“Never use groom room”

Written on: 03/03/2015 by BraylenWeeks (1 review written)

Took my Westie to the Keighley Groom Room. Took two of them three and a half hours to bath and trim. What a mess! Got her home to find bald patch under her collar - that must have hurt her - when I closely inspected she bit me - my dog has never bitten. Trimming around face and ears uneven. I'm taking her back to show the store manager tomorrow. If you love your dog - PLEASE NEVER USE!… Read Full Review

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★☆☆☆☆

“always cancel appointments! ”

Written on: 01/03/2015 by genncrozier (1 review written)

The groom room at the Byker store in Newcastle are useless! Booked my dog in 5 times in the last year....4/5 times they rang on the morning of the appointment to say it was cancelled as someone had called in sick....every time! Wouldn't let me book another appointment...and all they could do was suggest i ring Kingston park shop....which is about 45mins away from where i live opposed to 5mins that Byker is. Are you expecting me to believe that every time bar 1 that i have made an appointment… Read Full Review

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★☆☆☆☆

“appalling customer servic”

Written on: 27/02/2015 by SammyDonnelly (1 review written)

The customer service in Pets At Home's BRENTFORD Middlesex store is APPALLING. I was kept waiting in a queue for 15 minute's while both cashiers working plus the manager tried to figure out how to work their own tills due to a customer complaint. When I complained to the guy that eventually rang my order he was incredibly rude. The so called manager was actually worse. Long story but in short I asked for a refund and that the manager stopped his member of staff standing a few feet away loudly… Read Full Review

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★☆☆☆☆

“Hamster Cages”

Written on: 26/02/2015 by puMunro390 (1 review written)

I recently bought a small hamster cage from pets at home there service was unsatisfactory, although after only buying a cage less than 2 weeks ago and my hamster pretty much escaping was horrified at the fact that I got no kind of compensation from them, and referred to someone "higher" well im sorry but the information that was given was rubbish, staff absolutely rubbish. All they want you to do is spend spend spend on new cages! well im sorry to say that wont be happening any time at all! I… Read Full Review

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★☆☆☆☆

“Never again.”

Written on: 24/02/2015 by kevswallow (1 review written)

Took my dog to parlour for shampoo,cut, nails clipped & teeth clean. I could have cut the coat better myself,tufts all over. The nails still need cutting. While I was watching she put toothpaste on her finger & just wiped them. Charged £45 & feeling ripped off… Read Full Review

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★☆☆☆☆

“Rip off vets!!!”

Written on: 23/02/2015 by biggadave2004 (1 review written)

Do not use pets at home or companion care vets , they lead you on with standard prices and rip you off with extras on your bill when you collect . Also they have no idea how to look after fish there was 3 tanks worth of dead fish my child was distrote… Read Full Review

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★☆☆☆☆

“Rude staff (Barrow in Furness)”

Written on: 02/02/2015

Recently one of our small animals passed away and after a while we decided to replace it. We spent ages making our choice and then went to the counter to ask if someone could help us. I can honestly say the attitude of the blond haired girl that came to 'help' us was just pure rudeness, to the point where she really should look at a job where she does not have to deal with customers. Her manner was shocking straight from the start of coming to the cages.We had decided on getting gerbils, we'd… Read Full Review

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★☆☆☆☆

“dead fish in a week”

Written on: 31/01/2015 by Cullener51 (1 review written)

I brought some fish from pets at home last week and within 5 days all of the fish died.I do water changes and also treat the water. other fish in my tank from my local pet shop are all fine. DON'T BUY FISH FROM ANY PETS AT HOME STORE THEY DIE WITHIN A WEEK… Read Full Review

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★☆☆☆☆

“absolutely unacceptable and very disgusting”

Written on: 27/01/2015 by Misael149 (1 review written)

we always go to pets at home because it is nearby. As we arrived my son went to choose some cold water fish (2 platys). As being in quite a disgusting tank, they were in bad condition(few dead). Asked a lady to catch the fish but asked us loads of questions like what fish I've got in the tank ,how many fish I have got in the tank ,where the tank is. Then she said that we couldn't have fish and that we could only have 2 goldfish in a 64l love fish panorama tank because they produce ammonia but… Read Full Review

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★★★★★

“Fantastic personal service”

Written on: 25/01/2015 by Paulinejeg (1 review written)

I am a frequent shopper in the Farnborough Hants store and have always found them to be helpful but Richie in particular goes out of his way to offer advice and help above and beyond the norm! Thank you Richie!… Read Full Review

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★☆☆☆☆

“My bunny”

Written on: 25/01/2015

We bought 2 rabbits from the sittingbourne branch for our children just before christmas. On Tuesday one of the rabbits died. The day before she seemed fine and then the next day gone. 2 very upset children and 2 upset adults we are gutted she was the sweetest thing ever. We still have the other rabbit and just hope she will be ok but since this has happened so many people have told me this happens a lot at pets at home therefore I will never buy another animal from here… Read Full Review

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★☆☆☆☆

“dont go there if you love your dog.”

Written on: 24/01/2015 by Sotogf432 (1 review written)

Took my dog in for a wash and cut. (what a joke) got a phone call after 10 minutes after I got home. told my dog was stressed out could not muzzle her. had to go down roll up my sleeves and hold my own dog, also had to put muzzle on my self. done a very poor job. with just a few cuts to the back of fur, then told me call that it. I was so angry for the mess my dog was in then to charge me 28 pound. (what a joke) … Read Full Review

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★★☆☆☆

“Don't Buy Any Fish Here!”

Written on: 21/01/2015 by Debbie1966 (2 reviews written)

Please do not buy any fish of any kind from here...We have had coldwater fish for many years, so know quite alot ( through experience) about the care and needs of fish. When we visted the store in Charlton, we went to look at the fish and couldn't believe what we discovered. .In one tank, there were THREE fish dead, while others fed on them.. Because their fiilter system runs through every tank, all infections and parasites ( white spot, etc) will be spread to every single fish!!... I have had… Read Full Review

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★☆☆☆☆

“Don't have a clue about fish”

Written on: 21/01/2015

My daughter Got some fish with get Xmas money from pets at home and all the set up tank ect told us what to do then my fish started to get sick so went down spoke to another member of staff they told us that we needed fIsh tank salt for the gold fishes and she said some more ideas to do like a 100% water change so did all she said and still no good so went down again to be told by another member of staff that we was doing it all wrong and that the other member of staff didn't tell me to do… Read Full Review

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