Ikea Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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Latest Reviews

★☆☆☆☆

“customer service”

Written on: 23/12/2014 by Andrewszb12 (1 review written)

to call is a nightmare ,hold on ,listen to commericals the whole ti,me ,get someone tell your problem ,they finally tell you your door from the kitchen you bought four months is not in stock ,still,they tell you to call again next week ,which you do ,repeat ,over and over,i love my new kitchen ,granted I would like it better if I had a door on my base cabinet, the customer service leaves a lot to be desired,it is probably the worst I have have dealt with,when you leave that store make sure you… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 15/12/2014 by FernandaMcCleary (1 review written)

It took over 30 minutes to get someone from customer service to talk to. After I told her that I received the wrong item, she then told me she had to put me on hold for another 20 minutes to correct the problems. This is my first time ordering from them and hell will freeze over before I order anything from them again. This is the worst customer service ever… Read Full Review

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★☆☆☆☆

“Awful service, no management, no customer service staff”

Written on: 13/12/2014 by aubreyvilla (1 review written)

Called at the Wembley store. could not believe how terrible it was compared to other IKEA stores we had been to in the past. We went specifically to buy some wine glasses so should have taken no more than a few minutes, it took nearly 90 mins. To start the route through the store was impossible to follow so after going round in circles we found our way back to where we stared. We asked a member of staff who told us she was heading that way so we should follow her as it would be impossible… Read Full Review

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★★★☆☆

“Absolutely nothing special”

Written on: 20/11/2014 by Isaiasw197 (1 review written)

I used to shop st Ikea just for the prices but I found the quality of the pieces I bought was not really good. Several coffee tables ended up cracked and when we went to exchange them, it took so long and was such a pain that we finally just stopped buying there. The last item we took back took an item, it took 1 1/2 hours. There were 35 people in line before me and 2 stations open. After that it just wasn't worth it… Read Full Review

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★☆☆☆☆

“appliance guarantee hell”

Written on: 19/11/2014 by Boydos425 (1 review written)

In 2009 I purchased a fitted kitchen from Ikea due to several reasons. Firstly for aesthetic reasons, just what I was looking for, secondly the price of the kitchen and matching appliances was reasonable, and lastly, the excellent guarantee accompanying the purchase of my units and appliances. It seems like a great package for the money. Anyway, almost 5 years down the line i now find my self in constant disappointing loop, where i now wish i gone to somewhere other than Ikea to buy the… Read Full Review

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★☆☆☆☆

“chest of drawers”

Written on: 18/11/2014 by Eyekiasucks (1 review written)

Clearly profiting on the delivery cost of 35 quid. Parts missing so I thought I'd ask for a replacement. Went to do it on-line but it said they were taking 7 days to respond to e-mails, so I decided just to ring. Firstly I got an automated message telling me 'just to take it to my local store'. Presumably they don't consider the majority of people to live that 'locally' or they wouldn't be charging such exorbitant delivery prices. Not be deterred I hung on for a customer service advisor only to… Read Full Review

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★☆☆☆☆

“ikea hell”

Written on: 07/11/2014 by lhDay293 (1 review written)

it might seem cheaper but how much is our time worth? I was on the phone for 2 hours and still got no customer service. they are the worst retailer I have ever been in. not only is it a fire hazard to walk through the store cause you can only go one way, but the lack of information the staff have is beyond. no training here. we were told it would be easier for us to order on line so that's what we did. no one mentioned that you cannot book an assembly person on line, you have to do that in the… Read Full Review

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★★★☆☆

“Communication could be better,delivery great!!!”

Written on: 30/10/2014 by Bentley195 (1 review written)

I ordered one chest of drawers and 3 wardrobes from ikea and paid for home delivery. I got an email informing me that delivery would be the following week which I was happy with and that the driver would contact me an hour before drop off to make sure I was in. Despite being dubious about this,it really did happen! He called and said they'd be here within an hour and 45 mins later they arrived. He immediately told me that he wasn't given 2 wardrobe doors and to follow up with ikea,not the… Read Full Review

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★☆☆☆☆

“ikea Delivery don't waste your time; get a Cab”

Written on: 30/10/2014 by NIW0 (1 review written)

Oh my Gosh where to start ... I ordered an item for a Saturday Delivery did not receive the item until Monday ???? Called and waited for over 30 minutes to arrange replacement as item was damaged. I cannot believe the horrible service from Ikea; I know this is not the first complaint about delivery - why are they using this delivery company?, why am I having to wait so long on the phone when trying to call customer relations? IKEA buck up or **** off!!! Cause to be honest your flat pack… Read Full Review

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★☆☆☆☆

“Terrible website, phone support, service and delivery.”

Written on: 29/10/2014 by jnBroussard254 (1 review written)

Ikea gets a zero if I could mark it as such. Up an down, there is nothing positive to say about our experience with them. To begin with phone calls take about 45 minutes to answer. I called them about our web experience issue. They promised to work with their IT and call us back. They never did. Our online account disappeared and they deleted our kitchen design. The delivery time line was terrible and communication in sufficient to tell you what to expect ahead of time. Parts were delivered… Read Full Review

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★☆☆☆☆

“Rude and aggressive delivery service. Appalled!”

Written on: 26/10/2014 by BryanWhite214 (1 review written)

I am in total shock and appalled after just having my wardrobes delivered by ikea. After having laid new cream carpets in my house I asked the delivery man to wipe his feet or take his shoes off after walking directly on the carpet. I had even laid down rugs for them to tread on. At first he ignored me, then he answered answered no. He then continued to walk dirty shoes over the carpet, which was totally avoidable as they were only placing it in the hall. After asking him again he said ok, but… Read Full Review

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★☆☆☆☆

“Appalling customer service.”

Written on: 24/10/2014 by northfields (5 reviews written)

Never realised this company were so bad. If I would have seen these reviews and those on other social media sites I would never have shopped with them. Rung company and waited over 30 minutes until call was answered. There can be no excuse for poor customer service and clearly Ikea are quick to take your money but unable and inept and uncaring when it comes to customer service… Read Full Review

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★☆☆☆☆

“expensive delivery service and items were damaged”

Written on: 24/10/2014 by JaydanStokes96 (1 review written)

£9 delivery fee which is much higher than other companies, on delivery the items were damaged. I've called 3 times to speak with Ikea customer service and each time the waiting time to speak with someone gets longer , 45 minutes!! Ikea seriously needs to hire more customer service staff… Read Full Review

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★☆☆☆☆

“Misleading information”

Written on: 23/10/2014 by PrestonianXX (1 review written)

I recently bought a storage unit (Kallax shelving) in which you could fit various inserts such as a door unit and drawer unit. I bought the additional door unit and looked for a drawer unit. The drawer unit was out of stock but the member of staff told me to fill in a form which he gave me and when the item was in stock I would be informed. I explained that it was a considerable journey from where I lived and the additional cost of fuel would make it an expensive purchase. He informed me that… Read Full Review

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★☆☆☆☆

“Thanks to IKEA, I am destined to spend the next five...”

Written on: 21/10/2014 by Saracannon (1 review written)

Thanks to IKEA, I am destined to spend the next five days out of the house as much as possible. I have a one year old son and my modestly sized flat is now distinctly un-babyproof; there are bits of useless sofa and packaging piled up everywhere. And I'm writing this sitting on the floor. On Saturday I paid £60 for Ikea's Nockeby sofa to be delivered on the Sunday and our old one to be taken away. When the deliverymen arrived it transpired that they didn't know that they were taking our old… Read Full Review

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★★★★★

“I don't see why would you write a bad review??”

Written on: 20/10/2014 by doribertalan (1 review written)

I bought lots of things from there... so did my friends and family...Never heard anyone to complain about quality or service from anyone who I know. I am very impressed because I lost 8 screws and drivers due to my messy moving and I just had to fill an online form to order the replacement tings-and I didn't even had to pay for it....not even the postage. I was surprised as what do we get free nowadays? Thank you guys-I was really grateful to get help just like that-not even attending to the… Read Full Review

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★☆☆☆☆

“did someone say delivery?”

Written on: 17/10/2014 by msWard182 (1 review written)

Went into the store on last tuesday. I was looking for a wardrobe and Was really impressed with the wide amount of range they had. Finally decided on one that i loved and it was one that was already built up. Took it to be delivered payed £35 for it to be devlivered and went home feeling happy eagarly waiting for it to turn up the next day. So my time slot passed and 3 hours passed, i started to worry so i ring up, listening to the endless Abba i finally get through 40mins later. The guy on… Read Full Review

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★☆☆☆☆

“DO NOT ASK FOR DELIVERY!”

Written on: 15/10/2014 by McCainiw484 (1 review written)

bought 3 times from their website, I LOVE IKEA, but delivery service is horrible, never on time,never call you, despite it looks you can track the delivery, you really can't because they have a problem in the website… Read Full Review

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★★★★★

“IKEA kitchen stools for the workshop”

Written on: 03/10/2014 by LCBritain (1 review written)

We use IKEA folding kitchen stools for our leather workshop and they're great! Easy to assemble (no missing screws), a fair price and they're the perfect height! … Read Full Review

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★☆☆☆☆

“What can I say? ''do NOT buy & get delivered any...”

Written on: 24/09/2014 by Angrysheeba (1 review written)

What can I say? ''do NOT buy & get delivered any furniture from Ikea!' Waited in all day from 7.00am & after numerous phone calls to their customer services (at my expense) & after listening to mind numbingly boring 'Abba' for hours on end I am still waiting for my sofa to be delivered! It is now 6.00pm. I have been assured throughout the day once my 1.00 delivery deadline passed that my sofa would be with me within the hour!! This has been on going since 1.00pm. I have been too worried about… Read Full Review

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