Ikea Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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Latest Reviews

★☆☆☆☆

“Deserves Negative Stars”

Written on: 01/09/2017 by Blainrp (1 review written)

They force you to give at least one star. They don't even deserve that. Terrible experience. I wish I had read these reviews before doing business with Ikea. Made me wait two weeks for delivery and when I tried to follow their procedures for arranging a Saturday delivery I was left on hold forever (I have discovered that leaving the customer on call forever is standard procedure). They gave me a 12 hour delivery window and said I would get a call the day before to narrow it down to a 4 hour… Read Full Review

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★☆☆☆☆

“Memphis TN store ”

Written on: 25/08/2017

IKEA lacks integrity and accountability in providing customer service to their customers. We experienced the worst delivery and installment by IKEA. We purchased two dressers to be delivered to our home and to be assembled on site. One of the dresser had a dent on the front were it had been damaged through original shipping to the store. It is a long process to get someone on the phone to even speak with to go about to approach the problem. Ikea refused to adjust my bill and just reimburse a… Read Full Review

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★★★★☆

“Home delivery service is good ”

Written on: 25/08/2017 by NancyMiller (2 reviews written)

Ordered a bunch of furniture and one guy arrived and carried It up 5 floors into my flat! Impressive!… Read Full Review

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★★★☆☆

“Place for creators”

Written on: 22/05/2017 by Angelaa91 (2 reviews written)

It's a place for people who know, that price may times match to the value. Of course, they have rich equipment, but not always worth the price. If you like to change style of your room/home, it's a place to do it cheaper. If you are a begginer in DIY and need materials (eg for decoupage), it's a place for you. But if you look for furnitures for long years, you can't be always sure when you are buying in this place. But if you like low-price stuff, you are a student or moving from parents home… Read Full Review

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★☆☆☆☆

“No Delivery, No Help”

Written on: 19/05/2017 by emilyh2 (1 review written)

This was my first time ordering furniture online with Ikea, and I absolutely do not recommend it. We will never be ordering anything from this company again, and at this point would not even consider buying in store. Our experience was so disappointing. We spent $925.00 on two loft beds on February 23, 2017. I ordered online and the only positive thing about this experience was that the process to use their website is very simple, however, there is no guarantee that any items will actually be… Read Full Review

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★★★★★

“University Graduation gift for my daughter”

Written on: 15/05/2017 by ssMcCall199 (1 review written)

I was at a loss as to z perfect gift for my daughter graduating from the university. Her sponsorship to university women was not enough. I went to IKEA for a furniture item and saw a perfect gift. It was a huge bowl banged like a metal bowl of knowledge. I saw a similar bowl in the new tom hanks movie, the circle on his executive conference table. She loved it! Thank you IKEA for helping me find the hard to find perfect gift… Read Full Review

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★☆☆☆☆

“Worst customer service. False advertising.”

Written on: 10/03/2017

Was not happy with the mattress I purchased as the size was actually 4cm smaller all the way round than what is was ment to be (140cmx200cm). I understand mattresses expand & mould into place, but I don't think it would expand that much. I got the delivery driver to take the mattress straight away the second time (as the 1st time they believed it was a one off miss make) so I have no product but still will not give me a refund! It also is a ikea bed frame we have… Read Full Review

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★★★☆☆

“hit and miss”

Written on: 03/02/2017 by 93Cross (1 review written)

Some products are very good value for money. I bought the hemnes white bookcase and it was lovely to put together apart from one art of the instructions which weren't clear. it looks great and is pretty sturdy so hope it will last as it's solid pine. But also bought hemnes solid pine black brown chest of drawers which were not so great as the wood at the front splintered off for no apparent reason. When I contacted Ikea they said nothing they can do as it's over a year old. Ikea really need to… Read Full Review

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★☆☆☆☆

“A step backwards for Ikea.”

Written on: 26/11/2016 by 39McMillan (1 review written)

We recently purchased a Brusalli wardrobe from Ikea Cardiff. What a load of rubbish. Having bought numerous bits of Ikea furniture in the past and always been pleased with it, we assumed this would be the case with this wardrobe. WRONG ! Even when I got it together the frame wobbles. IKea have changed some of the locking fittings from metal to plastic and this is a backward step in my opinion. I would have to think long and hard about any future purchases from them… Read Full Review

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★☆☆☆☆

“Product not fit for purpose”

Written on: 17/11/2016 by ElianaPratt (1 review written)

Recently I have purchased Vastanby/Grebestad dining table at Ikea, which as Ikea pricing goes was not the cheapest product. After just a few days of using the table covered with a table cloth the surfaces started bulging - not something one would expect from the dining table. After complaining and waiting for 3 months for inspector to appear, I finally received a message that it was an accidental damage which is not covered. Rubbish! What kind of an accidental damage? Using it as a table? It… Read Full Review

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★☆☆☆☆

“Restraunt not good store products good not recemmend...”

Written on: 09/11/2016 by BFB1 (1 review written)

Have been to store many times since opening like the new design. Visit today 9/11/16 But the restraunt food not cooked properly chips left them tables not cleaned didnt see any one, running out of food the server has to find stock, so no gets served not sufficaint staff no knifes or servets Will not be eating their again will go to some other place place near by… Read Full Review

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★☆☆☆☆

“No wardrobe handle”

Written on: 09/11/2016

I bought a brimes wardrobe at the end of august for my son who is autistic.When it arrived one of the handles was missing.We carefully searched all the packing then called Ikea customer services who promised to send one out.Since then I have called Ikea around 8 times.Each time the staff have been very polite and friendly and assured me it is on its way(I have a case number and everything) On Monday 7th Nov I emailed them but so far have had no response.I cant really give up on my quest for a… Read Full Review

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★☆☆☆☆

“Warehouse Warrington ”

Written on: 05/11/2016 by joey99999oc (1 review written)

Buy in store pick up warehouse you can walk to it.you will find in Warrington the most un hlepfull people around go into hideing in case you need a hand to load you car etc.I was picking up with my gradson on Friday pulled up 3 staff outside looking the part and loading someone's car i came out with 6ft box sofa.looked around for help all gone had to take box apart in car park in rain and put it in van.All items transported loose in van think this may be just Warrington not the best service… Read Full Review

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★☆☆☆☆

“ BRIMNES Daybed with 2 drawers/2 mattresses (DayBed at...”

Written on: 31/10/2016

Guys, Am telling you, never ever buy this product(Article Number:991.298.67) from IKEA. This is the most horrible product I ever brought in IKEA. This is just a piece of expensive trash. The assembly is not clear at all and one wrong turn will screw up everything. I have struggled to fix this trash for more than 4 hours and now the drawers are not fitting into the rails. I never seen such a horrible product in my life and I have spent nearly $500 on this trash. Now this item doesn't… Read Full Review

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★☆☆☆☆

“Ikea Lakeside, horrible place”

Written on: 14/10/2016 by zapsincl (1 review written)

I hate everything about this store. It's like a maze when you go in. There are no proper signs and I believe it's done deliberately so you end up walking through every department. There are never any staff around to assist you and hardly any of the items have price tags. Having endured the complete tour I can honestly say there is not one item of furniture that I'd have in my house. It all looks like cheap old tat to me. The only good thing about the place is there's ample parking… Read Full Review

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★☆☆☆☆

“IKEA the worst company ever”

Written on: 27/09/2016 by shuvpbarua (1 review written)

We have been a very loyal IKEA USA customer since we moved to the US three years ago. Three years ago we bought all the furniture for our home from IKEA store along with delivery and assembly services. Unfortunately, we had bad experiences with delivery and assembly services back then. But, we took it sportingly and considered that as a fluke and moved on. But, our recent purchase experiences really exhausted our patience to the limit. Let me begin my saying IKEA has the worst customer focused… Read Full Review

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★☆☆☆☆

“Metod legs are rubbish”

Written on: 02/09/2016 by HMK30 (1 review written)

Although the quality of units is what you expect for a budget product the plastic legs are useless. The units come with pre-drilled holes and the legs just push in only they fall out every time you try to put the unit in place. If you use the new hanging system this solves the problem but it is a lot of weight on an internal wall… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 16/08/2016 by Dawsonof94 (1 review written)

Ordered a chair for my sons college apartment and came in with the cushion sewn on backwards. Of course called and was on hold forever. Finally someone said they would send us a new cushion and pick up the one that was messed up . FedEx showed up to get the messed up one but the replacement one never showed up . Called on a Friday and was told it had shipped and should be there by the time my son left for college. Day before leaving called and was on hold again forever first person told me yes… Read Full Review

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★☆☆☆☆

“Awful. Nightmare. Garbage.”

Written on: 28/07/2016 by jimmcatear (1 review written)

Bought their kitchen and kit. Problems. No after care. Nightmare of epic proportions. Truly awful. Awful… Read Full Review

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★☆☆☆☆

“Worst Experience!! ”

Written on: 12/07/2016 by LAAAAAADEDA (1 review written)

I ordered a white wardrobe online at the beginning of May. The delivery was not until approximately a month after my order was placed. When I got my delivery, instead of a white wardrobe I found myself with a gray china cabinet. Of course, I called and got it fixed. However, the pickup and delivery was again two weeks later. The company was not accommodating at all and never showed up on time. They gave me a 4 hour time frame and were not there until 3 hours after the time frame was over… Read Full Review

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