Ikea Reviews

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Average rating for this product is: 1.7 out of 5

From 7 ratings and 66 reviews

29% of users recommend this product

Best Price: £7.99
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Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com

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Guest 11th Jan 2010

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The very simple Lack coffee table was inexpensive ($19.99) . . . and cheap. It did not fit together well, but after some modifications of my own it should be o.k. for what I want. I would not use it in a "public" room. I wouldn't buy even inexpensive furniture from Ikea again, though maybe other things.
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didboy 7th Jan 2010

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Warning!!! Do not get IKEA deliver your goods. As they use DHL to deliver the goods. DHL is the delivery Partner of IKEA and was supposed to get6 my stuff tomorrow 14 days after I placed my order. Mmm not too happy about that but oh hum. The snow meant they couldn't deliver it, ok so I thought next week perhaps. Nope 29th Jan!!! a full 22 days later!!!! As that was the next available slot. I think they are taking t6he michael. Really7 tempted to cancel the whole order!! So I will get my stuf ...
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Guest 3rd Jan 2010

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On Saturday pm we bough a sofa for my sons bedroom.
Saturday evening built the sofa, found we had two ends the same, not a pair.
Sunday morning called the Customer Service line, was told to return the piece for exchange.
I objected, but was told this is the system.
I objected again, they told me the store would call to explain why I had to return. (120 mile round trip!)
I am still awaiting that call, the answer should be easy..
The customer selects the products and pays for them.
The customer fi ...
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Guest 1st Jan 2010

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I bought 4 bookcases from Ikea but one had been damaged by a fork-lift truck. Ikea refused point-blank to send me a replacement.
Their Customer Service is one of the worst I have had the misfortune to deal with, so I thought about the saying "a happy customer on average will tell one other person, an unhappy one will typically tell 10".
I am in a privileged position, in that I provide training courses for Management Trainees and Customer Service departments for several major companies.
As a res ...
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Guest 12th Dec 2009

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We planned our kitchen around their Varde range. We went to the Nottingham store and having confirmed that the range was still current, bought a sink unit to get us started.
We returned the following week to discover that the range has been discontinued. We were told of other shops who held stock so after confirming by telephone drove over to Coventry to collect it. They didn't have the stock. We were told they still had stock in London, Edinburgh, Belfast and Southampton.
We hadn't realis ...
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Guest 1st Dec 2009

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Recently purchased a set of the 'Designer' 365+ cutlery which has since begun to rust even thought IKEA state on their website it is made from stainless steel. Have spoken to the IKEA customer service that show little concern (H&S) and will only replace the item with a valid receipt at any store or with a bank statement and 90 mile trip to a 'local' store.
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Guest 1st Nov 2009

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We had 2 wasteful trips after the item was reported in stock, on the 3rd trip still no Hagalund sofa I complained to customer service and they were fantastic, I can not fault the reponse in any way whatsoever, it was brilliant and we now hvae a great sofa exactly one one we needed. + _ +.
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Guest 11th Oct 2009

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The Grundtal mirrored bathroom cabinet looked smart in photos and floor display; however, I didn't inspect it (it was heavy, so my strong, man friend dealt with it). Not till I got it home did I saw the crushed side, and how flimsy the chrome was. Customer service were unashamed that damaged goods were on the shelf. OK, partly my fault, but I naively assumed a chrome cabinet would be sturdy. I now must find a way to get back to the store -- as a non-driver, it's impossible unless a kind friend h ...
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Guest 8th Oct 2009

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I purchased an IKEA Malm Bed. When I moved I lost one of the screws. It was an unusual screw that is not replaceable through hardware stores. When I called Ikea, they told me that they only will sell parts if you can prove you purchased it in the last 90 days. This is crazy. A perfectly fine $200 bed is a nothing but junk because I kind find a replacement screw.
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Guest 1st Sep 2009

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Ordered a Pax wardrobe from Ikea on line as it was too big to fit in the car & saved the hastle of a long round trip to buy in store & then arrange home delivery. Seemed a good idea at the time. The credit card payment was taken but 2 days later on Bank Holiday Monday I received a telephone call to say that the wardrobe was not available for home delivery online. I could however still have the hanging rail & shelf delivered for £35 - I cancelled the whole order. I fail to understand the bu ...
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jessica87 25th Aug 2009

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I visited the store in Southampton to get myself a Billy Bookcase. After 2 hours of the most hellish shopping experience in my life, we discovered the flatpack was too big to fit in our car. Yeah, that's our own silly fault but my disappointment was only expanded further when I saw how much they charged to deliver it to our home.
I grudgingly accepted, but I don't see how a charge of £40 is justified to have this delivered only 30 miles away.
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Guest 24th Aug 2009

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Bought a wall light yesterday from Ikea, called Iskristall. Totally enclosed bulbs. Got home, went to fit it, one bulb missing. Phoned Customer Services. Told me to go back to shop three and half hour drive away as they cannot send replacement bulb (which is small tube shape) in post for health and safety reasons. We travelled all the way from Truro to Bristol, spent two hours getting through the store and now they expect us to go back. What a waste of time. I will never go there again.
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Guest 18th Aug 2009

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I recently went to the closest ikea store 40 miles away. I needed to buy a few items to finish a kitchen remodeling job. While I was there I tried to return an item that was bought online. They would not accept the return because it was purchased online and there way nothing they could do. Any other store would have no problem with a return. I stormed out of the store so they could not take any more of my money.
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Guest 16th Aug 2009

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I LOVE IKEA! Yes - there is some cheap rubbish, but most of the stuff is very good quality - expecially the beds. I have had 1 problem out of 8 years. When I did have that problem they where very helpful and I couldn't fault them one bit.

We bought a cabinet and a sofa. Everything was very good - and easy to put up.

If you have never been to Ikea - you have never lived!
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Guest 10th Aug 2009

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IKEA is great if you DO NOT use their delivery! As above pot said, delivery is outsrouced!

I had nothing but nightmare with the delivery company they use. The more annoying thing is IKEA will wash their hands of it saying any trouble is between you and the delivery company and if you have complaints go to delivery company (which is illogical since you are complaining about them in the first place)!

AVOID the IKEA delivery at all cost!

One word RUBISH!
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Guest 9th Aug 2009

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Ikea has a bunch of cheap rubbish where you get treated like rubbish, no customer service, just a bunch of shoulder shrugs
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joll3295 12th Jul 2009

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Like others I've used Ikea in the past and been happy enough with the experience. However our local Croydon branch has now descended into a fleapit of dispair.Walking through the unhelpfully signposted 3 miles of showrooms, most in a shabby state, we found the thing we were looking for and moved on to the warehouse to pick up the flat-pack box.Having come prepared by checking online first that they had plenty of the item in stock, all we supposedly had to do was find which aisle it was located. ...
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Summerc2 11th Jul 2009

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I was so pleased to purchase a suite of 2 Double Hoppen Wardrobes with the frosted glass doors from Ikea...Whilst I am pleased with them more so if this problem had not occurred I find their customer service ...the after care we all depend upon to be abysmal.
After 13 months ...just outside the usual warranty period ...I observed the glass in one of the doors had slipped consequential of the door surround having separated at the joint on the bottom corner ? They are heavy and having seapated I ...
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Guest 18th May 2009

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after a fifty mile round trip to buy a wardrobe for a childs bedroom we returned home and started to build, only to find that once under way the wrong size had been supplied, the doors were the wrong size even for the frame supplied, shelves were wrong etc etc. build quality is rubbish, you may get a few years but thats your lot!! ikea to me is pure cheep ......trust me never again.
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edreviewer 8th May 2009

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Ikea customer service is truly appalling. My (first and last) experience was: 1. Initially my Debit card did not work and I was informed I would have to ask my bank what the problem is implying it is they're fault. Also told I could not reserve the items I have picked up for a day and would either need to purchase them or pick them up again (I had over £400 of goods on my trolled). Very, very annoying having spent 3 hours looking through your shop that I cannot complete the order. 2. ...
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