Ikea Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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Latest Reviews

★★★★☆

“Flat Pack Quality”

Written on: 03/06/2016 by WealthandSuccess (1 review written)

A good store for browsing around and getting furniture and accessories for the home. I shop in the Edinburgh branch and have been going there for over ten years and never been disappointed with the selection, quality or the service. Also the prices are very good in the restaurant I think and is a welcome idea either after or before you shop. Parking is also a plus with it being free at plentiful at this site… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 26/05/2016 by O'Brienzn198 (1 review written)

If you feel like dealing with one rude person after the next, go to ikea. They do not care about their customers. Not one bit… Read Full Review

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★☆☆☆☆

“Online Order & Worse Delivery Experience”

Written on: 06/03/2016 by Saraiq115 (1 review written)

I would say that my online experience with IKEA wasn't terrible. Ordering was easy, unfortunately I don't think I will ever get my ordered delivered. When I placed my order my ETA approximately stated March 2, 2016. I placed my order on February 22, 2016 and IKEA stated it was shipped to the delivery company on February 27,2016 When I called IKEA the first time, I was transferred to a hold pattern that was never answered after an hour and twenty minutes of holding. I called back the next… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 03/03/2016 by Bertyfedup (1 review written)

Buying here is made such a difficult task,what happened to customer care,customer service and customer satisfaction.Not surprised reviews are so poor,will never shop here… Read Full Review

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★★★★☆

“Great service”

Written on: 01/03/2016 by NikkiNoo13 (2 reviews written)

Went into store to look at new bedroom furniture. Found everything that matched perfectly together. As I didn't have a car big enough or a van, I got it delivered to my house. Such an amazing service as the furniture was all delivered within 24 hours from visiting the store!!… Read Full Review

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★☆☆☆☆

“Couldn't understand a basic question”

Written on: 17/02/2016 by IndiaPeck262 (1 review written)

I asked one of the glum assistants if IKEA (Wembley) had a certain sized picture frame in the range we were standing in front of (as the measurement I needed wasn't there), but she bit back with, "WHAT DO YOU MEAN 'IN THIS RANGE'?" I had to tap on the name of the frame so she could understand!!!!! I couldn't believe someone who isn't a child couldn't understand a very, very simple question. Even my cat could do better! Very poor customer service at this branch in particular. Extremely… Read Full Review

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★★☆☆☆

“Help with Furniture”

Written on: 12/02/2016 by Bauerkg421 (1 review written)

I returned a chair to the Leeds store and was helped get the damaged chair out of my car and into the returns department by a very helpful young man. However, when I got my replacement from the warehouse I was told that they could not help me take the chair out of the packaging in case they damaged the chair and they couldn't help me take it out to my car and put it into my car as again, they might damage it. How ridiculous is this - what would they do if a disabled person turned up asking… Read Full Review

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★☆☆☆☆

“Disgusting Service Start to Finish”

Written on: 22/01/2016 by lvHarris-Alt343 (1 review written)

Annoyed doesn't even cut it... Go to IKEA to buy all furniture for new house... They say they will deliver it on Monday. Monday comes and I get a call saying they are outside the house at 12.34 someone goes downstairs at 12.42 as the delivery driver is driving away to find a note through the door saying it is in the greenhouse... the products were NOT in the greenhouse... IKEA claim they have been delivered and there is nothing more they can do.... Are you joking!!! Nearly 1000 of stock that I… Read Full Review

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★★★★☆

“Great Furniture”

Written on: 11/01/2016 by LilyButler (1 review written)

I just moved and purchased a whole bedroom set from Ikea from the headboard, bed, bed frame and dresser. The staff was great at helping us at the store and delivering the items that weren't able to fit in my car. As a woman, I was able to move all the furniture and put it together. The only advice I have, is make sure that you have all the correct tools Ikea calls for. The directions were on point, but you have to make sure to pay attention to details. After putting 3 items together, I am… Read Full Review

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★★★★☆

“Great furniture!”

Written on: 11/01/2016 by danereynolds (1 review written)

Have just got my first house and obviously needed some furniture. Decided to come here as prices are great and loads of different styles and colours to choose from. Always liked ikea and now my new home looks great! Will recommend to others and will be back again in the future!… Read Full Review

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★☆☆☆☆

“Horrible delivery!”

Written on: 06/01/2016 by Harrye310 (1 review written)

I ordered a bunch of items from Ikea through their website, paid for them and received an email confirming a specific date for delivery. All perfectly fine until then! I received a text confirming another, earlier date of delivery. I stayed home all day waiting but nothing arrived. I tracked the parcel number and it turned out that the package was with their subcontractors and it was not loaded for delivery yet! The initially confirmed date of the delivery came and there was still no update… Read Full Review

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★★★★★

“Their Kitchens are fantastic”

Written on: 02/01/2016 by Debbie1959 (3 reviews written)

Very surprised at the low score for IKEA. After huge issues with other companies, I went for an IKEA kitchen and couldn't be more pleased. All integrated appliances, gloss white, it looks a dream and people say WOW when they see it. Appliances have a 5 year guarantee as well. However a lot of "kitchen fitters" don't seem to like fitting IKEA but I found one that would and away we went. Delivery on the day stated with no issues, everything there. My only issue is trying to design yourself (via… Read Full Review

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★☆☆☆☆

“Good furniture poor delivery ”

Written on: 02/01/2016 by ArielRafferty (1 review written)

Bought a bed, was promised next day delivery and call 1-hour prior to delivery. No call received driver turned up at 8 am waking us from sleep and forgot 2 pieces of the bed… Read Full Review

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★☆☆☆☆

“delivered my order to someone else”

Written on: 18/11/2015

I received a msg saying order would be delivered between 7:30 and 11:30 on 14th November and get a call an hour before, received a missed call at 8 am which i presumed was them saying they wernt far so didn't ring back, started to get worried at half 9 when nobody had arrived so tried to ring number and got no answer, rang customer services and spoke to two other people on chat throughout the day who said the driver could not be contacted, 7pm came round which is latest delivery time still no… Read Full Review

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★☆☆☆☆

“brimnes bed from ikea croydon uk”

Written on: 09/11/2015 by holmsy (1 review written)

only used in spare room, COLLAPSED after 2 months injuring my wife's back, needing hospital etc etc etc. NOT GOOD. contact by phone hopeless unless you like listening to Abba.Response to e-mails took 5 days. Eventually spoke on phone but staff obviously told to be as unhelpful as possible. All we want is REFUND and removal of bed so we can use room again. Have realised this could go on for weeks so have now put it in the hands of solicitors.NEVER AGAIN WILL WE GO NEAR I bloody KEA!… Read Full Review

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★☆☆☆☆

“why can't we give no stars?”

Written on: 24/10/2015 by tmattard (1 review written)

The store in Merriam KS is a flagship of rude and inconsistent staff and a mar on all that Ikea managed to build elsewhere. There really is too much to be said, inconsistent pricing, commitments not honored, furniture not as described when you take it out of the box, unintelligible instructions and arrogant, self righteously dim witted customer support which make the IRS look helpful. I bought a sectional and went through all that, it could be that it's a store specific issue, as I said… Read Full Review

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★☆☆☆☆

“Even worse than expected”

Written on: 21/10/2015 by Robles340 (1 review written)

Purchased a desk and associated small filing cabinet. Knew that the desk would not fit in the car so paid £25 for next day delivery. Need I say that it never arrived? Need I say that I spent over 20 minutes going through the impenetrable multi-selection Ikea phone system? And that when I finally got to some one that they lied as to when the unit would be delivered? Need I say repeat the 20-40 minute phone call scenarion ad infinitum? And would you be surprised to know that we are STILL… Read Full Review

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★★☆☆☆

“Delivery service can't be trusted”

Written on: 08/10/2015 by ianmason (2 reviews written)

I ordered over a thousand pounds of furniture from IKEA online a couple of weeks before delivery. The order consisted of 5 items for my son's unfurnished flat in Welwyn. I arranged delivery for Monday 7th September and took time off work to travel to Welwyn (from Cheshire!) to help assemble the furniture. Delivery was confirmed for between 1:30 and 5:30 that day and we waited in the flat for the items to arrive. By 5 o'clock we had not heard anything from the delivery team, so I called the… Read Full Review

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★☆☆☆☆

“They just do not care!”

Written on: 02/10/2015 by JDWS (2 reviews written)

I have been planning my new kitchen with the Ikea kitchen planner, I was doing this at home due to the lady in the Croydon store telling me they were very busy and would not be able to assist me, and if I did this myself at home all designs I did would be safe on their server and could not be lost. They then changed the format of the planner, lost my design and told me that they would look into this and call me back or email me, that was 8 days ago, no contact made to date. I emailed them, no… Read Full Review

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★★☆☆☆

“Lousy Customer Service ...!”

Written on: 01/10/2015

We traveled 200 miles to the nearest Ikea to pickup kitchen cabinets selected the type and quantity, the sales person that was assisting us said she would put our order in with all the accessories we would need for an install. We checked it all off as we loaded it on our truck. Got home and started to assemble the cabinets to find the had given us the wrong color doors and drawer front for some cabinets. We exchanged them at their cost. Sales person forgot to include 2 sets of hinges that we… Read Full Review

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