House of Fraser Reviews

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 1 rating and 9 reviews

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Average Ratings for House of Fraser

  • Quality of service2.8 stars
  • Layout of shop2.2 stars
  • Value for Money2.4 stars
  • Reviewer Ratings2.2 stars
  • Overall Rating2.5 stars

9 Reviews For House of Fraser

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    We scheduled for a Saturday delivery, the only day when we're actually in to receive it, paying an extra 20 GBP. They gave DHL the wrong date, so we never got our product! I was in waiting the whole Saturday for nothing -- and now DHL won't reschedule the delivery for a Saturday. Fraser returned our extra 20GBP, but so what? We can't receive it during the week!

    This is a horrible way to treat customers. I'm never buying anything from them again, and I recommend you stay away from their online shop as well.

  • kirsty88 Rank: Major 19th Aug 2009

    Reviewer rating: 3 stars


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    House of Fraser
    This house of fraser is not particularly nice. It looks like it hasn't been done up since the 1980s which is a shame. They have quite a large selection of clothing but their ceilings are low and the store lighting is not great - especially in the basement. If you are trying to find a sales person for some assistance that can be difficult.

  • Anglesey123456 6th Apr 2009

    Reviewer rating: 0 stars


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    I ordered over the internet from House of Fraser and they delivered the wrong item. I got no apology, now they're saying that I have to stay in for their courier to pick up the wrong item that they sent (perfume), so this Thursday I have to stay in between 9am and 5pm!!! And I've had no apology, or any kind of compensation or nice gesture from the company.

  • Guest 6th Feb 2009

    Reviewer rating: 2 stars


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    The Birmingham House of Fraser store on the Mens floor has some very good staff that work on the polo section on the weekend, give very good survice and helpful advice on sizes, been buying polo there for many years.
    In my opinion the store needs a face lift as the mens floor looks very outdated needs some money spent on the lanyout and the clothes look very boring..need to get new brands in and new buyers to get stock that apeal to people who are looking for something different to wear..
    There ...

  • Guest 29th Jul 2008

    Reviewer rating: 4 stars


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    Love to shop at House of Fraser, obviously undergoing a transformation in store just now. Can't wait till the refurb is finished. Will make shopping experience even better.

  • HelenaG 30th May 2007

    Reviewer rating: 0.5 stars


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    I received very poor customer service from House of Fraser. The sales assistants were not knowledgeable about their products, and they didn't deliver when they said they would.

  • Helen of Troy Rank: Field-MarshalCompetition Winner 26th Jan 2007

    Reviewer rating: 5 stars


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    It is a store well renowned in this area for classy, quality goods of many descriptions.

    On entering the store on the ground floor you will be met by a gorgeous array of cosmetics and perfumes, the ones you will have heard of that ring expensive but worth it! I am a frequent visitor to the Estee Lauder counter; I just love those cosmetics! There are many others such as Clinique, Lancome and Guerlain; you know the types of brands I mean - the top of the range stuff that includes a beautifully ...

  • ErnestoCalver 31st Oct 2006

    Reviewer rating: 0.5 stars


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    The Manchester branch of House of Fraser feels like a jailhouse. There are more security guards in the department store than there are shop assistants. On more than one occasion the security guards have followed me around the shop. I even resorted to complaining to the store manager, who did not satisfactorily address my complaint. There are other department stores, such as Selfridges and Harvey Nichols, that offer similar types of products, but manage to treat their customers with the necessary ...

  • kathrynsurtees Rank: Lance Corporal 8th Oct 2005

    Reviewer rating: 4 stars


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    House of Fraser is a really good shop if you are a fashionista.