Currys Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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Latest Reviews

★☆☆☆☆

“Fridge ”

Written on: 16/12/2014 by Badbadterrible (1 review written)

The fridge we ordered was faulty. They replaced it quickly but then men installing it damages my wooden floors, broke a bit of the adjacent cupboard and left the fridge unbalanced and shaking when open. Now I need to pay again for a proper installation. Terrible… Read Full Review

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★☆☆☆☆

“Absolutely diabolical service!”

Written on: 16/12/2014 by kbMcDermott340 (1 review written)

I purchased a cooker through Currys on line on 8 th November so that I was well organised for Christmas. From day one the cooker had faults, firstly one of the cooker tops did not work then after a week the main oven packed up. Initially I was not too concerned and went through the rig oral of getting an engineer out to confirm there was a fault with the product and agree I could get an exchange. This is where the problems really started, the cooker I had purchased was not in stock for a… Read Full Review

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★☆☆☆☆

“Knowhow be sacked”

Written on: 16/12/2014 by JollyPomk (1 review written)

We bought a washing machine from currys unfortunately did not realise there is no dryer option. We got the installation and the company did a test run and next day we called currys to exchange this with a dryer feature machine. They did not accept. Although there is a 28 day return policy they dont accept this. From the knowhow customer service the guy spoke very rudely and unhelpful. He mentioned that once the machine is installed you cannot return. I told him you dont hve this mentioned on… Read Full Review

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★☆☆☆☆

“Never shop at Currys”

Written on: 16/12/2014 by Nicki1969005 (1 review written)

Recently purchased Gas Cooker from Currys online. Within 3 weeks the main oven was faulty. It took 8 days to send an engineer who couldn't fix it because he didn't have the parts. Engineer then sanctioned an exchange, all I had to do was phone them. If only it was that simple. I have spent over 5 hours being bounced between Currys, Hotpoint and Indesit. Hotpoint are happy to replace it but Currys won't - it's not their policy. At no point does Currys website advise you of this which is a direct… Read Full Review

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★☆☆☆☆

“failed delivery x2!”

Written on: 16/12/2014 by slk1979 (1 review written)

First of all I was sold an ex display model, however I was un aware of this until I was called back into the store to go through the damaged check list! It clearly said stock clear encephalitis so 200 was knocoed off the price when I asked for a reduction due to the drinks compartment being broken they said no has the price had already been knocked down due to this?? So I was given a refund only to return home and order the exact same product on line for the same price (un damaged) delivery was… Read Full Review

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★☆☆☆☆

“faulty tumble dryer”

Written on: 16/12/2014

My new tumble dryer broke down after one use. It looks as if it has got a faulty thermostat. Trying to get in touch by phone is a complete joke, whatever time of day you try. I don't think they employ humans. You keep hearing that all their staff are busy dealing with other customers… Read Full Review

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★☆☆☆☆

“Failed to cancel Knowhow Care Plan despite request”

Written on: 15/12/2014 by ncomber (2 reviews written)

I bought a new TV from Currys which was sold with a Knowhow Care Plan in return for a £10 discount on the TV. As this was a 30 day free trial with no obligation to continue, I took this up with the intention of cancelling it. By my own fault I forgot to cancel the policy and was charged £3.50 a month later, which reminded me to then cancel it! So I rang up and was told it was cancelled. Low and behold, a month later, another £3.50 was taken, meaning they had failed to actually cancel my… Read Full Review

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★☆☆☆☆

“Delivery defeated by health and safety”

Written on: 12/12/2014

Ordered an american style fridge freezer on line, followed it up with a phone call to check if there were any likely issues with delivery, told them there were lots of steps. Guys came this morning with the fridge and told us that they couldn't deliver the fridge freezer because they weren't insured to bring it down the steps!! Took the day off work to be here, and got a failed delivey. I phoned up Currys afterwards to find out what was going on, and was told that these american style fridge… Read Full Review

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★☆☆☆☆

“Horrendous after sales service ”

Written on: 11/12/2014 by LynsayMc (1 review written)

Absolutely horrendous after sales care from Currys! I spent £270 on a hob last month and a part blew off inside. They are only willing to replace the part (as opposed to a replacement) and it will take 2 WEEKS! Plus, they won't reinstall it, meaning I'll incur more electrician fees through no fault of my own. Meanwhile, it looks like I'll have to cancel family Christmas get-o-gethers. I'll never buy from Currys again!!… Read Full Review

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★☆☆☆☆

“Please DO NOT SHOP AT THIS PLACE..... THEY ARE BIG JOKE!!”

Written on: 10/12/2014 by erhnaks (3 reviews written)

I have ordered LG fridge freezer two weeks ago on Sunday the 30th of October 2014. We chose to receive it on Sunday the 7th of December. On Sunday they said its on its way to us and we should received in the afternoon. So I have waited all day long and at 19:03 their driver rang me and said that his truck is broken down and he could not delivered to us until Wednesday the 10th. Now on Sunday I gave my old fridge freezer to our local charity because of I thought that the new fridge would arrive… Read Full Review

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★☆☆☆☆

“Don't even consider them, Curry's Cardiff Centre”

Written on: 10/12/2014 by O'Connell49 (1 review written)

What an absolute joke, told my parcel had been picked up despite only placing the order the day before. Dealt with 5 different people, all incapable except one man who was very helpful. Pretty much called a liar on at least 6 occasions, no customer service at all. When you phone customer services they are helpful but had to request that this was done in store due to the incompetency of the staff I had engaged with. Claimed that a signature was required to pick up the item but when I asked to… Read Full Review

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★☆☆☆☆

“SHOP SOMEWHERE ELSE IS MY ADVISE ...... ABSOLUTE JOKE...”

Written on: 01/12/2014 by gzSlaughter214 (1 review written)

They told me i would have delivery of my new dishwasher yesterday. Eventually they gave me a time slot via text message btween 13:15 and 17:15, by the way before all this happened i spent £50 on tools, took a day off work for the delivery loss of £160 wages, I used the tools i bought to fit a twin tap so i could feed both my washine machine and the new dishwasher when it got here, i had to adapt the sink waste to take another waste hose this then rendered my washine machine unusable and the… Read Full Review

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Sonny117's Comment

Written on: 05/12/2014

********* CURRYS HAVE LET ME DOWN****** ABSOLUTE SHAMBOLIC COMPANY ****** I WILL NEVER SHOP THERE AGAIN ***** BEWARE CUSTOMER SERVICE HELP CENTRE ARE JUST AS BAD ******* THEY GIVE YOU NO SUPPORT WHATSOEVER ******* I WILL NEVER BE BACK *****WHAT A JOKE OF A COMPANY ***********

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★☆☆☆☆

“dyson vacum”

Written on: 29/11/2014 by AyanaBlackwell (1 review written)

hi purchased a dyson animal cleaner very disappointed build quality terrible suck shone non existent better off with a brush took it back today customer service was shocking finding it hard not to curse so I will smile and breath deeply and not return to currys or dyson… Read Full Review

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★★☆☆☆

“poor service”

Written on: 28/11/2014 by wsSweeney226 (1 review written)

I bought a Humax recording freeveiow box . The man serving me was not at all interested in serving me . I asked to see the freeveiw boxes and wanted to ask questions about it . He kept looking over my shoulder at some people looking at T.V's. I got 1 word answers to my questions , in the end I was so fed up with him , I said go and serve them as you seem more interested in serving them than me . he thenh pulled his socks up , in the end I just bought the box as I needed it that eveing… Read Full Review

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★☆☆☆☆

“tv, cooker, hob”

Written on: 25/11/2014 by CaroleGamroth (1 review written)

Delivery service was terrible the two guys turned up but were looking for excuses straight away how not to complete the job. They said they could not fit cooker or hob because lead was to shoret they advised us to go back to currys get our money back for them fitting it and then look in yellow pages for an electrician. set telly up but they said it would take 4 hrs to download software. we agreed with curry's for them to move our old telly and set up in our other room, they moved it to other… Read Full Review

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Erhnaks's Response to CaroleGamroth's Review

Written on: 10/12/2014

at least they tried to complete the job. today they came to deliver me a normal size of fridge, as soon as they saw me living at the first floor, they laughed at me and said they would not deliver upstairs and drove off.... with no explanation or what so ever.... Abso nightmare... would not spend a penny there anymore

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★☆☆☆☆

“Avoid Currys Online”

Written on: 23/11/2014 by AH65 (1 review written)

I tried to order a Bosch dishwasher from Currys online. I was given a delivery slot from 12 to 4pm. At 5pm I called their so called customer support to ask where my dishwasher was. I was told it would be with me within the hour and a note would be left with the delivery team to call. At 6pm, no delivery, no call. I called customer support and was told the delivery had been cancelled, nobody notified me of this. Compensation of £15 was offered for my wasted time and cost of calls which I… Read Full Review

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★☆☆☆☆

“diabolical customer service”

Written on: 16/11/2014 by 427Holman (1 review written)

Currys delivered a faulty low level cooker (Indesit ID50GW) becasue it was not secured properly in their van. The manufacturer's engineer was unable to fix it. Several visits back to the shop of several hours' duration and a replacement was arranged of a different eye level grill model as the original one was out of stock. Upon delivery, Currys' gas installer stated he would not install it because our kitchen cupboard was in the way. Considering we had the exact same type for 7 years without… Read Full Review

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★☆☆☆☆

“Curry a delivery service. Dishwasher”

Written on: 16/11/2014 by BroderickWatkins421 (1 review written)

I ordered a dishwasher,price was good but £90 to install it which I thought was expensive but I needed this quickly for my holiday house. The fastest delivery I could get was 5days later not good but I had no choice. They finally came with the dishwasher an hour before guests were coming. One guy looked and said"oh it's integrated I don't think I can install that" When I asked him why he said he could get the machine in but couldn't put the door back on as it was a different type of… Read Full Review

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★☆☆☆☆

“Never again!!”

Written on: 13/11/2014 by VeronLM (1 review written)

My husband bought an Essentials dishwasher from Currys in Mahon Point, Cork, Ireland and it never worked. He spent hours trying to contact them on their 1890 number and kept getting messages saying all their operators were busy. When he eventually got through, he was given a code number and told to bring the machine back to the store, quoting the code number, and he would be given an exchange. He was also given the phone number for the Cork store but whenever he phoned it, it reverted to the… Read Full Review

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★☆☆☆☆

“No delivery”

Written on: 06/11/2014 by ahussain (1 review written)

Appaling service from Currys. My order was scheduled for delivery today (6th Nov) between 11:25 - 15:25. See picture. After taking the day off from work i waited all day to receive my order. I just called the customer services for an update only to be told that the washing machine is out of stock. Why was the text message sent if the product was never in stock? Why didn't a member of staff contact me to update me about the status of my delivery? I am appalled with your poor service. I have… Read Full Review

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