Currys Reviews

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★☆☆☆☆
1.4 / 5
1093
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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Latest Reviews

★☆☆☆☆

“Customer care bad, we took them to court...and they...”

Written on: 13/07/2017 by Greene380 (1 review written)

Purchased a tablet. After 4-5 months the charging point failed. They accused us of maliciously damaging the otherwise pristine tablet. They would only entertain us paying £65 for them to do a report or we could get our own external report (at our cost). When we suggested this fell squarely within consumer law (and common sense!), we were misdirected to contract the manufacturers, CAB or Trading Standards. After several calls with the 'Don'tKnowHow' team, we were left with no choice but to… Read Full Review

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★☆☆☆☆

“rubbish delivery service”

Written on: 10/07/2017

Recently ordered a washing machine from currys online, was unable to select a delivery slot when ordering therefore had to wait to be allocated a timeslot, which was today between 3.55 till 7.55pm. Took time off and waited. At 7.30 I received a call to tell me they had been held up and would be unable to deliver today. Asked what time they would deliver Sat then, they couldn't really say sometime between 2pm and 6pm because apparently my deliver isn't the priority for them on Sat because they… Read Full Review

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★☆☆☆☆

“My wife recently bought a phone from the Lancaster...”

Written on: 03/07/2017 by PaulAskew (1 review written)

My wife recently bought a phone from the Lancaster branch & I bought an O2 package for my phone. My phone wasn't charged so we were asked to return in an hour. We went on holiday & on our return we had a parking fine of £100 waiting for us !. This is not an acceptable way to attract customers & I will warn anyone I know to avoid using this store… Read Full Review

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★☆☆☆☆

“Very unhelpful Manager at Harlow ”

Written on: 22/06/2017 by Carrollhd103 (1 review written)

I purchased a Dyson Fan which I took home & never used as I went away on holiday. When I returned I decided to return the item having the receipt & still within my 21days change of mind. At the till the assistant asked me if there was anything wrong with the fan, I said no. She walked off came back & said sorry we can't do anything as the box is damaged. (a small 1" crease in a large 2ft box). I asked to speak to the Manager, he said sorry I couldn't resell the item in a damage box. I was then… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 23/05/2017 by grandadyoda (1 review written)

Bought a fridge/freezer and paid for timed delivery. The delivery was fine but the item was not unpacked and I was left to do that and dispose of the packaging. Then when it was turned on the fridge did not work. Trying to get an engineer is almost impossible, kept on hold for ages and when I finally arrange an appointment it was cancelled for no reason the next day. I will never purchase anything from Curry's again, in fact I would rather pay double and go elsewhere and get a decent service… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 13/05/2017 by 486Lawrence (1 review written)

Currys is, was, my first to go to look for electrical items and I prefer in store rather than on line. It helps to keep stores open and I get to look at what I am buying. I purchased a fridge freezer from the Wigan store with free delivery for Wednesday 10th of May for which I would recieve a text on Tuesday the 9th from their couriers giving me a time slot. I was also to recieve a call from the drivers 30 mins before delivery. I was in the process of moving house, and the delivery was to an… Read Full Review

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★☆☆☆☆

“Follow law to the letter”

Written on: 07/05/2017 by Kparker162 (1 review written)

I recently purchased a TV from Currys. We couldn't get it to work from the start and in end it turned out that TV could not display picture in our house as it needs to be 1080 and it was only 720. I had all the original packaging, receipts and offered to pay extra for return costs and difference to upgrade to a 1080 TV, but their response was that legally they did not need to. I appreciate that it was my error, but these days most suppliers accept returns, especially as I was willing to pay… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 28/04/2017 by KaiBoyd97 (1 review written)

Currys sold us a new oven and pressured us to use their installers (Knowhow), which we paid £100 for. The knowhow installer damaged our brand new kitchen units during the installation, and left muddy footprints throughout the hall and kitchen, and left assorted debris in the kitchen and across the drive – even though we had paid extra for them to remove all debris. When I complained to currys they said it was not their problem as knowhow are a different company, and then completely ignored… Read Full Review

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Keithgibbs's Comment

Written on: 19/06/2017

I bought an integrated dishwasher from Currys and paid the £99 installation fee.
It was delivered and fitted,my original door was fitted which was handleless so that there was a shallow lip at the top to pull the door down. When I opened the door for the first time I noticed that the fitter had screwed right through the door and left it. The door was flush one side but stuck out the other side, a complete bodge. Now they are asking me to run around to get prices to get it fixed, they are going to deduct for the age of the door which the kitchen was fitted 2 years ago. If I wanted to have like for like I would have to claim on my household insurance which would then put my next years premium up substancially.I have thrown the whole thing back in their court telling them I have paid for this work to be done and expect it carried out it is their mistake they should sort it. I have asked for a rep to visit and see the damage and am waiting for a reply, I agree with your statement use them at your peril, the after sales service is next to none.

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★☆☆☆☆

“Worst purchase / customer service experinece of my life”

Written on: 11/04/2017

Worst purchasing and customer experience of my life: 1.Bought washing machine on 3rd Jan and informed I would be contacted re delivery 2.Was never contacted re delivery and had moved house in the meantime 3. Called Currys to chase early March and set up delivery. Currys would not change delivery address was told someone would have to be at the now vacated property to receive order 4. Arranged delivery and had to ask my elderly mother to sit in the empty property to receive order 5. After my… Read Full Review

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★☆☆☆☆

“Currys are effectively above the law after 6 months”

Written on: 31/03/2017 by pogs1511 (23 reviews written)

We bought a Sony TV from Currys in February 2015 and it broke, despite very careful treatment in April 2016. The law (then Sale of Goods Act, but it's since changed) allows you to claim, among other things, if the goods are not durable and TV manufacturers say they should last at least five years, so I sued in the small claims court for the difference. But the court took a strict view of the proof I'd need that it was a manufacturing fault and said I'd have needed an expert's report to prove… Read Full Review

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★☆☆☆☆

“TAKE CARE - THEY DONT!”

Written on: 29/03/2017

Bosch oven failed almost immediately. Reaction from Currys was to instantly offload to Bosch - not even a question. I tried for consumer rights refund but the answer was, effectively, 'you'll have to wait until a Bosch engineer accepts the fault and a refund is authorised from Bosch'. I tried persisting on my rights, which resulted in one lady hanging up and a 'manager' offering individual attention and a promise of a bypass of the system. Of course I never heard from her again. My attention… Read Full Review

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★★☆☆☆

“Beko Single Oven query”

Written on: 20/03/2017

Bought this from Currys. Discovered the shelves were not level in the oven due to shoddy workmanship. The answer to the query from Knowhow member of staff was get a screwdriver and tighten it up! Won't be buying from Currys again… Read Full Review

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★☆☆☆☆

“Installation of integrated dishwasher Poor Service ”

Written on: 15/03/2017 by chrislb64 (1 review written)

We purchased an integrated dishwasher online and paid for installation by Curry's. It has been a catalogue of errors since then *The dishwasher arrived, however it was faulty . The product was returned and reordered. *The second dishwasher was delivered but the team could not install this as they needed a longer pipe/hose. Curry's installation teams do not have a supply of these which I would imagine would be required for many households! *We purchased this online and re arranged an… Read Full Review

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★★★★★

“Very helpful telephone and delivery staff”

Written on: 10/03/2017

I tried ordering an oven and microwave for my paralyed and wheelchair bound brother but the code for £30 off was not working so I rang up. The assistant was incredibly helpful with getting the code to work and the two deliveries organised with gas oven fitting and take away. The delivery was as notified and the delivery men (two for oven/fitting one for microwave) were also very helpful and pleasant even unpacking the microwave and putting it in place for him as he could not have done it… Read Full Review

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★☆☆☆☆

“Failed order and apauling customer service”

Written on: 07/03/2017 by Bradleyx129 (1 review written)

I ordered a fridge freezer and tumble dryer on line on 27th Feb. Requested Sun 3rd Mar delivery which came back on order acknowledgement. Money taken from my account on 27th Feb Assumed this was set but was wtg for e-mail confirmation. No e-mail so rang on Sat night. Customer service rep confirmed delivery between 7am and 11am. So turned off freezer and moved all out from fridge and waited. At b12 o clock rang to see where delivery was to be told the order hadn't even been placed due to a… Read Full Review

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★★★★★

“Fantastic all the way”

Written on: 07/03/2017 by 500Cameron (1 review written)

Well the inevitable happened, my washing machine died half way through a wash,have known for weeks it was on its last legs. Looked on line at best washing machines and reviews and currys was well up there, ordered on line paid for it and son in law picked it up all within an hour job done, could have had it delivered free but was too impatient to wait, first class currys… Read Full Review

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★☆☆☆☆

“Trust suspect”

Written on: 03/03/2017 by 102Sharpe (1 review written)

I needed a 16 GB Flash Drive - simple. Checked on line - local Currys showing a few in store. Arrive in Bridgend a few minutes later to find none on shelf! Helpful staff checked to see if any arrived with their delivery - no. Looked on their computer to see plenty of stock in Cardiff. Made a de-tour to Cardiff .. to find two on the 16 GB hanging shelf - but they were the incorrect64 GB unit! Disturbed three members of staff, one possibly the manager. I pointed out to the staff who came to… Read Full Review

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★☆☆☆☆

“How is this company still operating ?”

Written on: 08/02/2017 by gareth1968 (1 review written)

I put a review for the festival park currys in staffordshire saying how the staff were ignorant and what a terrible store it was I contacted currys to let them know and got a standard email 'we will contact the store and speak to the manager etc'. 2 months later I needed a computer cable and thought 'hey currys is garbage at festival park ill try the longton branch maybe they know what a customer looks like' - shame on me for my stupidity. Longton currys same story no staff asking if I needed… Read Full Review

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★☆☆☆☆

“COATBIDGE CURRYS IS AWFULL. YOUR WARNED!”

Written on: 14/01/2017 by Russ66 (1 review written)

The knowledge of the staff is dire. Asked staff for assistance and was met by the roll of the eyes. Mislabelling and staff blamed customers for moving the products around. Yeah that's correct blame the customers instead of getting off your backsides and sorting it out. Was told the Dyson I was purchasing was the correct one that I wanted. Once I got it outside realised it wasn't and took it back in to get my money back. After explaining the situation twice and telling the Duty Manager that his… Read Full Review

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★☆☆☆☆

“Washing machine (not fit for purpose)”

Written on: 14/01/2017 by Beckett141 (1 review written)

Have had a problem with washing machine,paid for repair and fix,21/12/2016 engineer came out need a new part they will have to order,have rang lots costing me money.Cannot tell me when part will be in,CURRYS are a joke,this washing machine is £199 in sale now.I paid over £300 so really they could just give me a new washing machine,I have been without a washing machine now for 2 MONTHS… Read Full Review

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