Costco www.costco.com Reviews

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Costco www.costco.com
2.4 stars
Average rating for this product is: 2.4 out of 5

From 25 ratings and 9 reviews

Thumb up 56% of users recommend this product

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Summary

Compare Costco Supermarket against other online supermarkets, See how they rate for quality, value for money and what other consumers thought.

Average Ratings for Costco www.costco.com

  • Customer Service2.5 stars
  • Quality of website3 stars
  • Value for Money3.6 stars
  • Reviewer Ratings3.6 stars
  • Overall Rating2.4 stars

9 Reviews For Costco www.costco.com

  • Guest 31st Jan 2009

    Reviewer rating: 0.5 stars


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    Good Points: Good products, good prices.


    Bad Points: Website malfunctions. Bad customer service. No follow through.


    General comments: Due to a website malfunction (that Costco admits was their fault), my order defaulted to my home address, rather than an address to which a Christmas gift was to be sent to another state. Even so, the package did not arrive at my home for 16 days (on New Years Eve) and it was a food item that was rotten when recieved. After numerous calls and promises of a refund within 3-4 days, I am still waiting 45 days after my order was placed. I was promised a confirmation email that did not arrive. I was then told that refunds were suspended for a period of time while they did inventory, but I should have it in a 10 working day time period, which did not happen. I was then told that they would send an email to the credit department to expedite, but that didn't happen. I was then told that another email was sent to credit, and they would follow up to me with another email, but that was not recieved. I was then told another request to expedite was put through and they would call me back with status the next day, but no call. I'm still waiting and very frustrated after 8 tries to get my refund. I recommend shopping in-store only if you want to do business with Costco. Heaven forbid you may have to request a refund from these folks.

  • Guest 22nd Jun 2008

    Reviewer rating: 5 stars


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    Some new items, great palce to shop. keep it up

  • Guest 29th Dec 2007

    Reviewer rating: 1.5 stars


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    I just received a bed from Costco, and they just brought it to our store for $200 less. The only way to receive the price adjustment is to return the bed to costco.com and then buy it from the warehouse.

  • margaret boden 5th Sep 2007

    Reviewer rating: 5 stars


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    I cannot fault anything. I was one of the first customers through the door when Costco opened in Liverpool. I have since retired, and I can honestly say it made my business a success. Now I am retired I still buy lots. I am waiting now for my £100 off a piano, and I will be there waiting at the door with my Costco passport.

    The staff are the best I have ever dealt with, and I know business. My father got his fist business when I was 8, and I am now 65, and made a good living through dea ...

  • LOBSTER160 15th Aug 2006

    Reviewer rating: 5 stars


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    We have no health insurance due to spouses job change. I was told about Costco Pharmacy and checked online prices, they were cheaper than my co-pays!! All these major drug stores are making a mint! The service is good, meds the same, great job. Costco, I thought I would have to do without some meds but now I found you. Thanks so much!

  • jillyhulme Rank: Lance Corporal 27th Jun 2006

    Reviewer rating: 5 stars


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    I have been using Costco for over 5 years, and I have always found a good level of service and goods offered.

    They are very good at refunding damaged goods. I recently returned an item with no quibble at all. The staff are very helpful and friendly, and the food in the food hall is of very good quality!

  • ShanShan 28th Apr 2006

    Reviewer rating: 4 stars


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    Keep up the good work Costco. I love the space down the aisles. The fruit is my favorite, and the ready made food, including the smoothie stand.

  • tedcharlton 11th May 2005

    Reviewer rating: 3.5 stars


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    Pigs Ears from COSTCO, Gateshead, Tyne & Wear.

    The Dogs love them. Sold in boxes of 25, outside scope of Trading Standards. 1st x box of 25 ears @ 55gsms = 1375 gsms.
    2nd box of 25 ears @ 30gsms = 750gsms.
    What a rip-off, tried emailing IRISH DOG FOODS (Eire) waste of time, ignored. We need Trading Standards to work on the loophole that allows goods sold by number to greatly vary in weight.

  • sportdonkey Rank: Major 20th Apr 2005

    Reviewer rating: 3 stars


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    Loads of my friends have recently recommended me to Costco's (www.costco.com) online store. I am yet to buy anything from their because I really can't see what all the fuss is about. I wanted to buy a Sony PSP but could only find games that I have found cheaper elsewhere. Just wondered if anyone else out there had used Costco.com and what they thought.

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