Sears Craftsman Hand Tools Reviews

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Average Ratings for Sears Craftsman Hand Tools

  • Customer Service1.5 stars
  • Quality of website1.5 stars
  • Value for Money1.5 stars
  • Overall rating0.8 stars

2 Reviews For Sears Craftsman Hand Tools

  • nochinano 11th Jun 2008

    Reviewer rating: 0.5 stars


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    Good Points: Tools look good from a distance.


    Bad Points: Sears/Craftsman should be ashamed to put their name on low quality products.


    General comments: My wife bought me a set of small pliers for a gift from Sears Craftsman Hand Tools. They stayed in their case for 4 years or so till I used them on rebuilding an electric guitar. I used the side cutters to cut the guitar strings and much to my surprise, there were indentations in the side cutters, which tells me that the steel was not strong enough. Sears would replace the pliers, but not the set. The replacement was not the same.
    They just lost my business.

  • brian30bc Rank: Lance Corporal 17th May 2007

    Reviewer rating: 1 stars


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    I sent a letter of complaint to Sears-Craftsman Hand Tools customer services, and received the same response - any tool with rust on it is not covered by the guarantee.

    Since Sears-Craftsman has decided to modify their policy in such a way, I will no longer purchase from them.
    there are other companies out there, who are well known, and more honorable about offering the same type of guarantees. shop around first.