Absolute Mortgage Company www.absolutemortgageco.com Reviews
Latest Reviews
★★☆☆☆
“Did not close on time. Had to sue them to get my money...”
Written on: 17/05/2013 by MattCarter (1 review written)
Absolute Mortgage promised me that they'd be able to close within 32 days. I promptly provided them with every document they requested. Throughout the process, they ensured me that they were on track for an on-time closing. At 2 days before scheduled closing, they said that they'd have to delay closing by at least 2 weeks due to "high loan volume" and because "we had to protect against occupancy fraud". A delay of 2 weeks would have breached my sales contract. I found a different lender... (read more)
★☆☆☆☆
“Worst Service Ever”
Written on: 06/03/2013
I would strong suggest that anyone considering Absolute should review the posts here and at the BBB. I will not go through my situation in detail but one star rating may be too high. If you have a lot of extra time and enjoy poor service and overpaying, than possibly consider Absolute, otherwise, go anywhere else and you will be better off. (read more)
★☆☆☆☆
“EXTREMELY POOR CUSTOMER SERVICE”
Written on: 22/02/2013
We started the process of trying to refinance our home with Absolute Mortgage in mid-December 2012 and by February 20 we were through with them. We have stellar credit, no debt and have been in our home for over 15 years. As most of the other reviews state, Absolute Mortgage will not return calls except initially when you are reeled in with their offers of low rates (in our case it was 3.125% and no points). We locked-in the rate for 30 days which then expired. We were then told that we... (read more)
★★☆☆☆
“Never returns my call”
Written on: 20/02/2013
So my mortgage eventually close but my experience with this company was very poor. I could not get[name removed] to return ANY phone calls and even a call to her supervisor went unanswered. Repeatedly I asked them to lower my loan amount as they had it too high. They completely ignored me and when I went to the closing table I ended up with a check I didn't want. Closing was delayed 3 times due to poor planning on their part. Finally when I got to closing they had left my husband off... (read more)
★☆☆☆☆
“Stay away from Absolute Mortgage!”
Written on: 20/02/2013 by Agervaise (1 review written)
I have been dealing with Absolute Mortgage Company on a refi of my condo since August 2012 (6 months!) and it has been nothing but a series of broken promises, delays, changes in requirements and I place most of the blame on my loan processor's incompetence and his poor understanding of my property location and the lender's requirements. My LP (loan processor) selected a lender in August, and after I paid for the appraisal, a 3 month long battle ensued with the lender who had all sorts of... (read more)
★☆☆☆☆
“Very frustrated by this company”
Written on: 19/02/2013 by Worriedalot
We've gone through all the paperwork, paid for the appraisal, but are unable to get any information regarding the staus etc of our loan. Emails, voice mails etc go unanswered. Worst company I have ever dealt with. I'm not sure what we are going to be able to do after reading comments from others on this site about them. (read more)
★☆☆☆☆
“Stay away: Low cost no service no response company”
Written on: 15/02/2013
These guys will quickly call you back when you enquire about at loan but that is the end of it. they will not respond to emails, not answer the telephone and not address any questions/concerns. Absolute wasted 2 months of my time, never finished the process and simply stopped responding. To get these guys on the telphone you need to trick them into thinking you are interested in a new loan. If you call on the status of your existing application they simply will not respond. Low rates but... (read more)
★☆☆☆☆
“Absolutely worst company to get a mortgage from”
Written on: 02/02/2013
Low rates and low fees on their web site are just baits to hook you up. Once you submit your application, you will never hear from them again for a long long time, long after the rate lock expires. No response to any voice messages or emails. I called and left messages for status of my mortgage application every day for nearly three weeks before and after the 30-day lock. Nobody responded. After nearly three months, they came back saying the loan was approved and had to be closed within two... (read more)
★☆☆☆☆
“A word of advice Stay away from these people.”
Written on: 30/01/2013
Having refinanced different loans with five different mortgage companies in the space of several years this Lot has to be the worst The person that opened the loans for me was very good took my calls and seemed genuinely concerned with the lack of progress. The person who seemed to be the problem was the processor she Emails you once and explains that she prefers you to contact her by Email, does not take phone calls and will only respond to you when SHE wants to bestow some of her... (read more)
★★★☆☆
“not the best experience”
Written on: 21/01/2013
A friend of mine had a horrible experience so I decided to talk with Sherry Metzinger since she had good reviews. Thankfully, I did that as she was very helpful and attentive to my needs. The guys in the office are rude and disrespectful according to my friend. I had a good experience but only due to the individual, not the company. (read more)
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Showing 1 - 10 of 74 Reviews
★☆☆☆☆
“Terrible Experience”
Written on: 06/01/2013 by VLRA (1 review written)
Nearly five months ago (August 10th 2012), I started the process of obtaining refinancing on my mortgage through Absolute mortgage using their web site. What a total waste of time. Some chronology: [name removed] Fri 8/10/2012 2:29 PM Your application request has been placed with me, [name removed] (After filling in all the required information and paying for both a credit check and appraisal, all before locking in a rate, I am unable to get any response from them. I attempted to contact... (read more)
★☆☆☆☆
“Next Step - Taking them to Court”
Written on: 05/01/2013 by msred
Very negative experience. I set up a refinance with a 30 day lock. I am an excellent credit risk, so I completed all requirements for closing by day 22 of the lock (I was "approved" for the loan and underwriting was complete), except that the appraisal of the home had not been properly ordered yet by Absolute and had not occurred. I questioned whether we could still close on time, as I did not want to pay for an appraisal and not close due to an expiring lock. I was assured (in writing)... (read more)
★★★★★
“New home purchase”
Written on: 12/12/2012 by cwilliams99 (1 review written)
I was very pleased with the service and attention I received during the finance of my new home purchase with Absolute. I had previously refinanced with another company and that was such a hassle. This time around, with Sherry Metzinger and Terry Luskie handling things, everything went smoothly and any questions or concerns I had were promptly addressed. I have followed Sherry as she's moved to Absolute because I knew she was attentive to my needs - a class act! I refer as many new customers... (read more)
★☆☆☆☆
““Please stay away from this company Money and Time ””
Written on: 21/11/2012
This company does not do mortgage processing .Once you submit you all you information they give all information to Quicken loan .Basically controlled by Quicken loan .They are very disconnected and no human interaction.This company is hopeless .Stay away before sending your personal details to them . (read more)
★★☆☆☆
“What a JOKE!”
Written on: 24/10/2012
The original bait and switch. These clowns will NEVER respond to emails, questions or phone calls until they need you for something. Worst communicating company I have EVER delt with. I honestly can't belive they are still in business because of the way they treat their customers. GOOD Luck if you choose to use them. (read more)
★☆☆☆☆
“No human interaction”
Written on: 05/10/2012 by luckymolugu
When you are refinancing a loan for a house means a big thing so you will always have questions while loan processing. Can you do DIY (Do It Youfself)? Absolutemortageco.com gives robotic services there is no humans out there. I called/emailed customer service dozens of times but there is no one to take your call and there is no one to respond on the emails. Once I waited 3 weeks to hear from them and unfortunately they called me at 7 PM while I was shopping, this is completely... (read more)
★☆☆☆☆
“Not Professional At All”
Written on: 04/10/2012 by Scubadennis
These people offer low rates, but once you apply they do not return email messages or phone calls. VERY unprofessional. Added a $225 fee at the last minute. No one is returning my calls. They rarely even answer their phones. (read more)
★☆☆☆☆
“stay away from this people, ”
Written on: 26/09/2012 by abcdefgijk
They advertise a low rate to get you in, but then the nightmare starts. They ask for all sort of information, it is never ending. They promise a quick closing, but they drag it on and on and keep asking for all sort of financial information. I suspect they gather these information to sell it. Very frustrating. I finally decided to cancel my application and start over with another company. (read more)
★★☆☆☆
“stay away from this company dont wasted your time ”
Written on: 19/09/2012
stay away from this company dont wasted your time (read more)
★☆☆☆☆
“Absolutely waste of time and efffort”
Written on: 14/09/2012
I found out about this company on bankrate. The rates looked great so I applied online and within seconds got a call from Brennan Hubbert and he sent me the 57 pages loan application. I signed every page and emailed them back to him the same day. I called him everyday for the next two weeks and never got him on the phone. He never even replied to my emails. The rates were higher than he originally promised. That was a really bad experience and I hope you won't fall for their trap. (read more)
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Showing 11 - 20 of 74 Reviews
★☆☆☆☆
“absolute stay away”
Written on: 08/09/2012
Very Rude processor. Her name is Ebony. You should absolutely stay away from absolute mortgage. She lies, and deceits. You never feel like you can trust her. I caught her lying multiple times. If you do not want to waste your precious time, look somewhere else. when you try to get status update on your loan application, she makes you feel like you are pulling a teeth. When you get the information it is so inconsistent with what you were told before, you cannot trust anyways. At the end very... (read more)
★☆☆☆☆
“One Star Too Many!”
Written on: 26/07/2012
Just like many others, used these guys in the past - they now have major problems. No responses to questions, missed all my timeline, rates change without my knowledge, the problems just pile up. Now a SURE sign of trouble - they are going to sell YOUR information, unless YOU opt out. RUN AWAY!!!!!!!!!!!! (read more)
★☆☆☆☆
“After they dropped the ball I paid cash”
Written on: 24/07/2012 by Pestered
Hours were spent by me scanning documents, emailing, following up by phone. My "loan officer" never had the right answers. He would promise to check on things then email me the same questions again. Turns out he had all the information he needed to advise me from the first call. His manager Ebony Napier was outright rude and condescending and never took the time to hear what I was asking. Yes, they only proccessed Quicken Loans. They wanted to see proceeds from the sale of my old house... (read more)
★☆☆☆☆
★★★★☆
“sherry metzinger- extremely helpful”
Written on: 07/06/2012
Although the reviews arent great for Absolute Mortgage, my application went extremely well. Sherry Metzinger was very attentive and made sure my experience was a great one! I highly recommend her. (read more)
★☆☆☆☆
“Very bad”
Written on: 06/06/2012 by pmrc (1 review written)
I applied for refinance with absolute morgage. After the interest rate lock (45 days) i came to know , these people are brokers for Quickenloan. There was dealy sending the appraiser to my home and appraiser delayed sending the appraisal report. The absolute mortgage appaiser were not good people. They value your home lower than market value. Underwriter looked at my paper after 25 days of lock the rate. I reported my loan processor ebony napier is not efficient and communicating... (read more)
Guest's Response to pmrc's Review
Written on: 17/07/2012
I wish that I had read your review first. I had a positive dealing with Absolute several years back so I decided to use them for my refinance. They gave me misinformation; I agree with you totally about your loan processor (mine as well); my rate lock ran out, too, due to their misinformation to me and they blame me for not closing on time! The customer seems to be always wrong with these people. It's costing me an additional four hundred something dollars to extend my rate lock for 30 days. I was told 4 business days ago that it would take Quicken 48 hours to process my loan... still waiting. I am now stuck with them due to all I've invested so far. I will never recommend this company.
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Mikes2012's Response to pmrc's Review
Written on: 17/07/2012
I do wish that I had read your review before I dealt with this company. I had a smooth transaction with them years ago so, blindly showed my loyalty by using them again. I am in the middle of a refinance which was supposed to close a couple of weeks ago but, due to misinformation being given to me, I had to abort the closing. Since that time, I have had to pay an extra four hundred something dollars to extend my rate lock for a month while Quicken decides if they want to lend me the money that they were willing to lend me for the first closing. I am dealing with the same loan processor that you did and I totally agree with your assessment; I had to prove to her that the money I had taken out for the first closing was, indeed, the money I deposited in my bank account when the first closing didn't happen... the withdrawal and deposit amounts were, of course, identical. Four days ago I was told that Quicken would have an answer in 48 hours... ummmm.... this makes me a little nervous about their math if they cannot even tell time. I have also been told by my loan originator that the reason the first closing did not happen was my fault. These people are not only incompetent; they are arrogant, as well. The customer is always wrong here. Now that I'm in so deep, all I can do is wait but, if they go past my next rate lock, I will be very tempted to take legal action.
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★☆☆☆☆
“Absolutely Abysmal”
Written on: 03/05/2012
Applied for refinance loan in March. After the application was in, no response to phone calls and emails about unexpected delays. Although I refused to pay for certain costs, and Absolute verbally agreed to suspend them, there they are on the closing documents, plus more undisclosed charges, augmented fees due to their slow actions, etc. (read more)
★☆☆☆☆
“Mission Impossible”
Written on: 24/04/2012
Go somewhere else. Refinancing should not be a mystery game. In early March 2012, we decided to refinance our house as rates seemed quite low and it would mean a substantial savings on our higher rate. After checking bankrate.com and finding Absolute had among the best rates available, I filled out some info on their website. Within seconds, I had a call from a Brennan Hubbert who suggested I fill out the application on the site and they would get started processing immediately. He promised... (read more)
★★★★★
“Highly Recommended!”
Written on: 22/04/2012
I just completed my refinance through Absolute. They had the lowest rates and fees I could find. From start to finish the process was very smooth and I closed within the 45 day lock period as promised. I found their web-site to be very consumer friendly and easy to understand as it itemizes all of the fees upfront, unlike the other company’s I checked out. My loan officer, Sherry Metzinger was very friendly, knowledgeable, and she always returned my phone calls in a timely manner. I... (read more)
★☆☆☆☆
“Be Advised...”
Written on: 12/04/2012
We read the reviews of Absolute Mortgage, but decided that since we are knowledgeable about mortgages, have 800+ credit scores and a lot of equity in our home, our refinance should be easy. We were wrong. We found it very difficult to work with their representative. Her correspondence regarding some issues we ran into (like a surprisingly low appraisal) lacked detail. They required more documentation than covered in the initial 66 pages we submitted. While we felt like Absolute was trying... (read more)
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Showing 21 - 30 of 74 Reviews
★☆☆☆☆
“What will happen today”
Written on: 28/02/2012
Locked in on rate and fees. Next delay on appraisal delay on paperwork. The gfe changed 3-4 times. Went from out of pocket 2700 to 4700. They messed up lender credit, escrows, paid my insurance twice. No one in office at anytime with 10 emails and 8 phone calls ever had a clue. Had settlement day wrong. Got to settlement did not even get a copy of paperwork to take with me. I have refiannced 3-4 times and was aware of process and was worried about about respa violations. The end result... (read more)
★★★★★
“Amazing!!”
Written on: 31/01/2012
We would like to commend Brad Miller for going the "extra mile" for us. He has worked hard to get us the loan we wanted. Brad took the time to continue working on our loan even after we thought it didn't go thru. He has a very professional and calming demeanor about him that lets you know you are in good hands. We think that Absolute Mortgage is fortunate to have such an employee work for them." Diana D. and Dennis B. (read more)
★☆☆☆☆
“Avoid at all costs, poor service all around”
Written on: 21/01/2012
I was referred to Absolute by a friend. He said they had low rates and a poor bedside manor. I figured what the hell as the rate was low. From the date of my application to the time I got a call for the appraisal was 2.5 weeks. I was told they tried to call me several times. I said I keep my phone on me 24/7 and I had no missed calls or voice mails. They had no answer for that. By the time the appraisal was done 30 days had gone by. They had all of my docs for 30 days and then... (read more)
Guest's Comment
Written on: 03/04/2012
In the process of "refinancing" with them. They never respond to emails or phone calls. Keep wondering if they've sold my personal info to someone in Russia.
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★☆☆☆☆
“Won't admit when they make a mistake and then won't refund”
Written on: 05/01/2012
Situation: I entered information on the website and saw some rates and fees. Possibly I entered that information incorrectly (they say I put single family instead of 2 unit). I doubt this but I didn't take a screenshot of the webpage so I don't have proof either way. I then applied for that rate and those fees. In the application, which I have completely documented from their system electronically, I stated it was a 2 unit. This is the key. My APPLICATION correctly has 2 unit. They... (read more)
Adirondeau's Comment
Written on: 09/01/2012
More info:
- The person that contacts you and that you work with might not even be licensed in your state. I'm told as long as they don't talk rates and fees with you then that's fine, which if you go through their website then they don't really talk rates and fees to you. Just FYI, you might not be dealing with a true professional. I suggest if you do make the poor decision to more forward with this company you only talk to a professional that is licensed in your state AND that you get everything in writing, such as an email. PLUS, take screenshots of the webpage and keep every document.
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★☆☆☆☆
“Total worthless”
Written on: 22/12/2011
I've used Absolute in the past (3 times), recommended them to family, friends and co-works. They have become total non-responsive, can not get any support, NEVER return phone calls. I’ve even stopped by their “office” twice, both times it seemed like they were have a party and were really disturbed that I had the nerve to “show up.” WOW, find anyone else. They missed my closing date, now want to jack up my loan costs because they did not file papers on time – well I guess... (read more)
★☆☆☆☆
“Consider another mortgage company ”
Written on: 08/12/2011 by EvolvingTodd (1 review written)
I am not one to write bad reviews, but I do think it is important to tell others about our experiences with the companies we do business. I will give you the summarized facts and you make your own judgement. In September of 2011 I went on bankrate.com and found Absolute Mortgage to have the lowest APR for my mortgage refinance. I contacted them and spoke with Sherry over the phone. She then had me fill out an application online, which I did promptly. Later that same day I received a... (read more)
Guest's Response to EvolvingTodd's Review
Written on: 21/12/2011
Unfortunately I'm having a similar experience.
Very unresponsive representative. Then when I get to talk with him, I get the "I'll get back to you", which at this point has a 30% chance of being true.
I agree: STAY AWAY. Their customer service has completely gone down the drain.
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★☆☆☆☆
“very unprofessional”
Written on: 02/12/2011
worst mortgage company to work with. no professionalism. delay files and then try to charge money for their mistakes (read more)
★☆☆☆☆
“stay away at all costs”
Written on: 12/11/2011
I have done many mortgages over the years with refis. This one was a disaster. I dealt with Tonya. The firm screwed up scheduling my appraisal despite two email inquiries about what was going on. Then they tried to blame me, claiming that they had asked me for information. When I twice emailed back the full string of emails we had, and asked them to forward the emails requesting that info, they avoided the question, because they were lying. They could never admit when they had dropped... (read more)
Guest's Comment
Written on: 17/11/2011
I agree! Same scenario.......lack of communication, delays with no explanation.
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★☆☆☆☆
“STAY AWAY”
Written on: 11/08/2011 by margaret1234
Began the remortgage process with this company. Sent all paper work. We have excellent credit Looking at 10yr refi Web site quoting 3%. Broker now tells us (in an enviroment where rates are falling fast) The rate has gone to 3.25%. Their website continues to fraudulently advertise rates thatare not actually available. Stay Away (read more)
Davidps2's Response to margaret1234's Review
Written on: 10/11/2011
Hi Margaret,
If youa are still looking into refinancing to a 10 year I would love the opportunity to help you. I have some information about Absolute that will explain how they operate along with many other brokers. I work for an actual bank not a broker which makes things a lot easier for the customer. Feel free to email me at davidps2@yahoo.com. I look forward to hearing from you.
Thanks
David
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★★★★★
“Getting a home refinanced is a challenging process ”
Written on: 08/02/2011
Getting a home refinanced is a challenging process
and there are many factors involved.
Your credit score, how much you are asking,
how much your home is appraised at,
what the market is doing, etc., can all affect
your fortune to get it done successfully. But
the most important factor is probably your mortgage
broker. Before I worked with Absolute Mortgage,
I was working with a local broker that kept on
making different mistakes and I felt my refinance
could never get done successfully,...
(read more)
See next 10 reviews
Showing 31 - 40 of 74 Reviews
★☆☆☆☆
“We've used Absolute Mortgage in the past for...”
Written on: 14/01/2011
We've used Absolute Mortgage in the past for refinancing, with no major problems except that the closing was delayed several times. Staff were responsive, and polite. Recently, however, we attempted to refinance with Absolute Mortgage. The day of the closing, we found out that the last time we refinanced, Absolute Mortgage had filed an incorrect title. We delayed the closing to give the mortgage company time to straighten out the problem. However, the mortgage company made no attempt to... (read more)
★★★★★
“We have done home mortgage financing twice with Lonnie...”
Written on: 13/01/2011
We have done home mortgage financing twice with Lonnie Cooper from Absolute Mortgage Co. and got very good mortgage rates. They offered "No cost refinancing" and we didn't pay any closing cost and got the appraisal money back at closing time. It is convenient to have loan with Absolute. The whole loan processing was through email or fax and the closing was at our home. We always got response when we had questions or needed helps from Lonnie. We have recommended Lonnie to my brother and one... (read more)
★★★★★
“Absolutely great experience with the Absolute Mortgage...”
Written on: 04/01/2011
Absolutely great experience with the Absolute Mortgage Company.
The rate was good. The application process was smooth. Officers respond was quick and complete.
Thank you guys!
(read more)
★★★★★
“Our experience with Absolute Mortgage has been a...”
Written on: 30/12/2010
Our experience with Absolute Mortgage has been a largely positive one. Transitioning from a larger bank mortgage to a smaller lender proved worthwhile. Not only were we able to secure an exceptional rate, but the brokers we worked with were knowledgeable, friendly, and most importantly, on top of things. Their persistence and responsiveness to questions and issues as we navigated through the red tape were a pleasant surprise. No more calling a random associate and explaining a situation... (read more)
★★★★★
“I have done two refi's with Lonnie Cooper. Both...”
Written on: 20/12/2010
I have done two refi's with Lonnie Cooper. Both transactions were excellent. Lonnie is straight foward and honest abuot what he can offer. Always stands behind he word. Processing is efficient and professional. I found other brokers promised a better deal but when all the numbers are compared in detail Lonnie's products are among the lowest cost out there. Lowest cost products from a honest, professional staff. I'll continue to use Absolute. (read more)
★☆☆☆☆
“They dont honor the rate lock.Please don't do any...”
Written on: 15/12/2010 by jill1212 (1 review written)
They dont honor the rate lock.Please don't do any business with them-jill (read more)
Guest's Response to jill1212's Review
Written on: 02/09/2011
Jill, please contact me. I would like to learn about your experience. (barena@gmail.com)
Reply to this comment
★★★★★
“I have worked with Absolute Mortgage twice, first when...”
Written on: 02/12/2010 by PediatricPhysicianScientist (1 review written)
I have worked with Absolute Mortgage twice, first when we purchased our home 7 years ago and again for a refinance. Each experience vastly exceeded our expectations, and we were able to secure the best possible deal with the least amount of hassle.
Their rates were lowest. But, they were always fair and totally efficient. The thing to remember about Absolute Mortgage is they make up for their low rates in volume. This means they will do their best to get you signed and done as quickly as...
(read more)
★★★★☆
“I have used Absolute Mortgage out of PA a few times...”
Written on: 22/08/2010
I have used Absolute Mortgage out of PA a few times and I have recommended them to my friends/family. They don't always have the best response time, but I'm only calling them, along with everyone else, when the rates are dirt cheap. Its a trade off...if you want an immediate response and don't mind paying a point higher then the going rate, call a big bank. Absolute has always been friendly, knowledgeable, and (slowly) gotten the job done at a great price!
(read more)
★☆☆☆☆
“Recently used Absolute Mortgage in West Chester Pa for...”
Written on: 28/06/2010
Recently used Absolute Mortgage in West Chester Pa for home purchase. They make false statements to get your business and as the loan progresses they cannot deliver. I eventually had to leave them for a more reputable company. Do not use this company for your mortgage, they are not a reputable company. (read more)
★★★★★
“I have used Absolute Mortgage on 3 occasions and they...”
Written on: 08/05/2010
I have used Absolute Mortgage on 3 occasions and they were great. They consistently offer the lowest rates out there. I referred my brother to them, as well, and he had a great experience. We specifically used Lonnie and he made the whole process painless. He also took the time to answer all our questions thoroughly, with a quick response time. I especially like the fact that they do everything electronically. I definitely recommend them. (read more)
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Showing 41 - 50 of 74 Reviews
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Lancedavis's Response to msred's Review
Written on: 17/01/2013
There are always 2 sides to each story. As in any review of this type, the broker does not have a chance to explain the circumstances. I am in the mortgage business and closing loans are very challenging today.