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Written on: 20/09/2013 by CharleyHarley (4 reviews written)
Both flights to and from Lisbon were pretty much on time and the on-board experience was good. However, one piece of luggage was lost on the outward journey and was returned after 41 hours (therefore no change of clothes for two of our family!). On the return trip we checked in 2 hours 20 mins before scheduled departure. I had attempted to check-in online, but the instructions referred to printing off the board passes and we didn't have a printer in our accommodation. (However, at the… Read Full Review
Written on: 24/01/2013 by JohnA. (1 review written)
My flight with TAP was cancelled for no reason. I didn't find out until I arrived at the airport at 4.30 AM. It left the next day. No apology or reason was given. No complimentary sandwich or even a cup of coffee, let alone an hotel room for the night. Worst is that TAP refuse to reply to my complaint. All I get is a computer generated reply saying that they will look in to my complaint as soon as possible, but I never hear any more. Does any-one know who I can complain to about TAP?… Read Full Review
Written on: 07/01/2013 by tallington (4 reviews written)
Now, the reason this company gets two stars is because the flights to Porto were a mere £100 over the Queen's Jubilee weekend, so that's based on price. The actual flight itself wasn't bad either. Here are my issues: - Travelled to Porto on 31 May to 6 June - Lost my companions luggage for three days - Gave her an 'emergency kit' with very few things in it and told her to spend €70 should it go over 24 hours - She had nothing and was wearing winter-type boots -Called Tap and they said she… Read Full Review
Written on: 28/08/2012
Despite a huge advertisement campaign about golf and how strong the TAP airline supports the golf you will face a charge of 30 Euros for every golf bag you carry even if your total luggage weight ingluding the golf bag does not exceed the maximum allowance of 23 Kilos. The same applies for every sport equipment carry with you! Last but not least: If you are taller than 1.80m choose another airline as the leg room is extremely short!… Read Full Review
Written on: 29/03/2012
TAP staff will never check you in without finding some kind of problem. They still feel that somehow they have to make things difficult for you. I have travelled with them for many years but I still prefer other airlines when tickets are available. For some reason the staff feel that they are better than you and treat you with disrespect and don't value any comments you may have. I am always on edge before my flight, especially from Lisbon. The problem is the attitude of their staff, on… Read Full Review
Written on: 17/08/2010
Inboard service isn't bad. However, the communications with them are simply appalling. If you ring them, wait seated, and it wont come cheap. Pray for an answer, it won't always happen that they will pick up the phone.
By email ? Forget about it. They are late in replying (when they do at all), and vague on the replies… Read Full Review
Written on: 28/07/2009
Comfortable flight, excellent Cabin Crew service, though the food isn't anything to write home about - but it's free so can't complain.
The Customer Relations Dept in the UK is a complete farce. We booked tickets from LGW-OPO-LGW only to be told 2 weeks before the flight that we would only be flown into LHR, with no alternative travel arrangements or refund offered. We were told 'put up with it or don't fly' by a 'customer services' agent on the phone.
We had to pay £100 taxi fare to get… Read Full Review
Written on: 28/10/2007 by gordonlangford (1 review written)
I usually have to get the TAP flight down to work in Angola every 2 months to go to work. After the shuttle from Heathrow which is mainly on time, the plane from Lisbon to Luanda is usually late to take off. TAP have lost my luggage twice within a year. Once I got it back after a couple of days the second time it was permanently lost. Service is average, with food being pretty basic fare… Read Full Review
Written on: 16/10/2007 by Gordon Langford (1 review written)
I travel regularly to work on TAP, from London to Lisbon and; then onwards to Angola. A very average airline to say the least, they have managed to lose my luggage twice in a year. Once I had it returned after a few days, the second time it was permanently lost. So when traveling with TAP I would advise against putting anything valuable in your luggage as the compensation offered was minimal… Read Full Review
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