TAP Portugal Reviews

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★☆☆☆☆

“Appalling obstructive staff!”

Written on: 04/11/2014 by Cgarluehay (1 review written)

I wish I had read these reviews prior to booking with TAP. We were travelling with 2 small children from faro to Lisbon and then onto Gatwick. The 1st flight was 5 mins late. A member of tap staff was in arrivals asking for customers travelling onto Gatwick to stand to one side. Us and 4 others waited ten mins or so then were sent to tap transfers where we all stood 20 plus mins until having to complain to staff that we were going to miss our flight. Their response was why are you standing… Read Full Review

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★☆☆☆☆

“TAP's HORROR SHOW”

Written on: 18/09/2014 by RobertBeau (1 review written)

Thanks to TAP, my holiday of a lifetime to watch the World Cup in Brazil, was ruined. Their flight was seven hours late taking off from Manchester, meaning I missed my connection to Rio and various world Cup matches. This was in June. I'm still waiting for an apology. In 40 years of flying, I have never come across such an arrogant, unpleasant and uncaring airline… Read Full Review

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★☆☆☆☆

“Avoid TAP”

Written on: 26/08/2014 by ElsaDaniel439 (1 review written)

Although it may be policy to overbook planes it seems to be common practice with this airline and more often than not numerous customers are left without seats due to being put on standby. One employee treated the situation almost as a joke to which I assured him he needed to change his ways. Needless to say I won't be flying with TAP ever again and will advise others to follow suit… Read Full Review

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★☆☆☆☆

“Poor service, over booked flight, no management.”

Written on: 19/08/2014 by Eganrn35 (1 review written)

Heathrow to Lisbon flight was cancelled by TAP days before we were due to fly - they didn't tell us. Return flight - we checked in and were allocated seats, at boarding only one of our party was allowed to board as they had over sold the seats. Nine people were prevented from taking the seats they had been allocated. TAP split family groups. Whilst we could not fly our baggage was left on the plane. When the flight left there were at least 5 empty seats on it, which we could have used - we know… Read Full Review

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★☆☆☆☆

“Bad treatment of ill and elderly”

Written on: 16/08/2014

My mother in law had a minor stroke and had to be trasported by TAP to Portugal, we called ahead to inform airline had to call Portugal and make arrangements to have an ambulance ready and surprise surprise there was none arranged after a 2 and half flight waited 1 hour for transport which NEVER arrived landed up having to get a taxi to transport her....this is an uter disgrace after making me pay extra for a business class ticket...if you have elderly or ill parents DO NOT put them on a TAP… Read Full Review

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★☆☆☆☆

“Avoid TAP Flight, Worse airline award”

Written on: 25/07/2014 by Rachid_Hood (1 review written)

Got the ticket with two connection with TAP Portugal, first plane was almost 2 hours late, second connection the flight was over 3 hours delay ..I was lucky because the transfer time was enough to take the second TAP airplane. The way back, first airplane delays over 2 hours, that time the transfer period from Lisbon was not enough to take my second Tap flight .then I miss the flight... They lost my bags.. It took me two days instead of 4 hours to get home. WORSE AIRLINE AWARD… Read Full Review

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★☆☆☆☆

“Worst airline I have ever travelled with.”

Written on: 25/07/2014 by Marisolw148 (1 review written)

My 5 hour trip took 2 days. Sent me all around Europe without any service provided at any circumstance. Never use TAP!… Read Full Review

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Rachid_Hood's Comment

Written on: 25/07/2014

AGREE. Got the ticket with two connection with TAP Portugal, first plane was almost 2 hours late, second connection the flight was over 3 hours delay ..I was lucky because the transfer time was enough to take the second TAP airplane.
The way back, first airplane delays over 2 hours, that time the transfer period from Lisbon was not enough to take my second Tap flight .then I miss the flight... They lost my bags.. It took me two days instead of 4 hours to get home. WORSE AIRLINE AWARD.

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★☆☆☆☆

“Avoid TAP Portugal at all costs!”

Written on: 03/07/2014 by Aguestie (1 review written)

The worst airline possible. They checked me in for my flight & also checked me onto my connecting flight which also with them. When I got to the desk at my connecting flight, the 2 staff members were all over the place & would not talk with me until they had finished whatever they were doing. As a result of this, I missed my connection. It appeared to me that the connecting flight was over booked & this was something that happens regularly. They did not care & told me to go to another desk for… Read Full Review

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★☆☆☆☆

“Worst business class experience ever except for Aeroflop!”

Written on: 13/05/2014 by lldekker (1 review written)

My wife and I flew TAP from London to Lisbon an then to Accra yesterday May 12. We were seated in business class. First row and subsequently row 3. Our comments: Bad service, bad food, no food choice, bad attitude, poor communication, inexperienced or incapable crew, safety announcement a farce, unexplained delay in Lisbon resulting in loss of luggage in CapeTown, our final destination. The business class is not even equivalent to economy class on many other airlines and is really a joke… Read Full Review

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★☆☆☆☆

“Haven't been on it yet and already frustrated!”

Written on: 28/02/2014 by 1958Batchelor (1 review written)

We booked with Tap to fly to Marakesh via Lisbon on the 7th of April. On the 26th of Dec last year get a phone call from Tap saying that this flight was cancelled and we'd have to fly on the 6th instead. This meant that we had to change our hotel booking for which we incurred an extra of £120. The claims number provided by the airlines gets you nowhere. No one ever answers the phone and inspite of leaving endless messages no one has ever bothered to ring back. The emails either don't get… Read Full Review

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★☆☆☆☆

“TAP Has no customer service”

Written on: 08/02/2014

TAP overbooked my flight, bumped me, offered no compensation, and has ignored my frequent attempts to contact them. No one answers the phone at customer service and the only time they even pretend to respond is through facebook. Pay more and fly AIRFRANCE instead… Read Full Review

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★☆☆☆☆

“Rude and late”

Written on: 07/01/2014

Extremely rude staff, always late – never again… Read Full Review

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★☆☆☆☆

“WORST COSTUMRE SERVICE EVER”

Written on: 10/10/2013 by jennithegreat (1 review written)

Not only that TAP kind of cheated us out of almost over 3000 Euros in air line travel because without our knowledge they sold us the worst non-refundable etc etc tickets BUT.... we could never even reach costumer service from abroad, nobody was ever willing to actually hear us out & help but gave us the same lame Email address where to send our complaint, those people on the other hand still haven't bothered to answer after almost 3 weeks. NEVER EVER TAP!… Read Full Review

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★☆☆☆☆

“A 3rd world airline”

Written on: 03/07/2013

Starting June 27 we spent 3 days in the Lisbon airport trying to get to Barcelona. It's been 6 days since then and nobody from TAP has any idea where our luggage is. It's been one delay, cancellation, and indifferent employee after another. When we arrived to check in at the airport for our return flight on July 2 there was a line with hundreds of people and ONE counter open. Feel free to take your chances if you want to deal with an inept airline with uncaring, impotent employees. We liked… Read Full Review

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Biscaynefl's Comment

Written on: 14/07/2013

i was on the exact flight. my flight was at 1 and they canceled it at the last minute. They had me waiting all day until we had to rent a cab for 1,000 euros to sevilla spain to catch a flight to barcelona. Tap portugal is the worst airline. it is july 14 and i still dont have one of my luggages

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★☆☆☆☆

“TAP Incompentence”

Written on: 29/06/2013

There was a strike in Portugal on Thursday, June 27th. TAP continued to check in bags. I waited for five hours at three different gates before they cancelled the flight. There were lines two miles long for rebooking. They were unable to return the luggage (there are currently 10,000 bags in Lisbon waiting to be sent). I had to sleep at the ariport. There were elderly people, pregnant mothers, unaccompanied children and people with medical problems. This was pure abuse. The airline will… Read Full Review

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Phintz's Comment

Written on: 02/07/2013

I also had a very bad experience on the day of the strike. Booked to fly from Malpensa to Lisbon onTAP executive class, we were given no information other than there was a delay. This delay tuned into hours with no communication from TAP as to what was happening. Eventually flights were cancelled and there was a 6 hour wait in a queue to be rebooked and/or accommodated. About 7 hours after the flight was ascheduled to leave we were told we would be taken to a hotel (staff would not reveal the name) by bus. Mnay people crowded onto this bus, including elderly and women wth children. After waiiting in another queue at the hotel we were advised that there were no beds available and another bus would be sent. By the time we arrived at the Crown Plaza Milan airport there was no food available and no way to get anywhere to eat. The next day we were routed via Luxembourg to Lisbon, the flight was delayed again. We finally got to Lisbon almost 2 days late but bags did not arrive. It is now Tuesday evening and I still have no bags, nor any communication from TAP. Very difficult to reach them by phone from London where I am now. Their baggage handling company Groundforce have told complete lies for days as to the whereabouts of the bags - first saying they were all located, the next day saying only one had been found, the day unable to locate them. i have lost hope that I will ever see my bags again

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Abdulapache's Comment

Written on: 02/07/2013

I share the same pain with you. I mean the experience from the point of check in was horrible. Sat 29th flight from London heathrow to Miami international via Lisbon. The check in attendant whom attended to my friend and I was rude. Flight delayed due to the strike which is excusable. I got to the destination couldn't find my suitcase. They did not even know if it left London at all or if it was lost in Lisbon. I filled a form out and was given a contact number and was told I would definitely get contacted the next day. It's July the 02nd and still no word so i have been out here for 3 days without my suitcase having to buy clothes, etc. Between the days I have been here I have made calls to different numbers. The local number I was given at the airport always rings and goes to voicemail and asks me to leave a message. Called it today and the voicemail box is full so obviously nobody is attending to that line at all. I have called the office in Portugal many times and they do not even know where my suitcase is. Communicating with some of the operators in English is difficult. Now I plan on going to the airport tomorrow to speak to somebody in person to see if that may help. This has been the worst travel experience for me. I am starting to think I may never see my suitcase now..

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★☆☆☆☆

“Allways late and the employees dont even care to...”

Written on: 28/06/2013 by kdg4ever (1 review written)

NEVER FLY TAP! NEVER!!!! I had the most misarable 2 days of my life sleeping on different airports because surprise, surprise, TAP were late again. In one day I wated in total 3 hours for their flights. But the second delay destroyed my whole weekend. The worst thing is how the TAP employees were so cool about it and didnt even appologize. They also didnt explain why they were late, but it doesnt matter, because they are always late for some reason. This is the reason why every European… Read Full Review

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Zulmira_Canhao's Response to kdg4ever's Review

Written on: 19/09/2013

Jesus, if you prefer flying turkish or whatever the other company you apoint, you, sir, don't have the least idea of how a airline should be. TAP is one of the best in the world, but they can't invest in luxury, they have to chose so they prefer invest in securaty and maintenance of their aircraft,. Wich is what makes you get to your destination in one peace. Get it !

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Tamlin1947's reply to Zulmira_Canhao's Comment

Written on: 29/05/2014

Zulmira: Are you blind and deaf? Have you ever been flown with TAP? I don´t think so. Or are you a TAP emploee? TAP are always late, have rude cabin crew, have the cheepest non inedible food onborad, The list can go on and on...

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★☆☆☆☆

“Shambles at Miami”

Written on: 14/06/2013

Checked in for a scheduled flight from Miami to Lisbon and on to Manchester, UK. Flying Executive (Business) with departure scheduled for 16:30 Monday 3rd June. Waited with no information in lounge until 21:00 when TAP's agency staff arrived to tell us to collect our bags as we were going to be taken to a hotel for the night as the plane had a fault which required a part only available in Europe. Provided with adequate accommodation and dinner and breakfast. Taken back to airport at 12:00… Read Full Review

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★☆☆☆☆

“Golf bags”

Written on: 17/03/2013 by Biffa111 (1 review written)

Please beware that you will be stung for golf bags of any weight on TAP up to €35 each way even if its the only bag you check in… Read Full Review

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★☆☆☆☆

“child UN friendly”

Written on: 11/03/2013

I too had a terrible experience with TAP, we got to the airport to check in and there were no available seats so queued to speak to an adviser who then told us we couldn't sit together as they had booked myself and my husband together and my 4 year old on a completely separate row at the back of the plane. My 7 year old daughter was also separated from us in yet another row. They said there was nothing that could be done until we got on the plane. I decided at least to sit next to my 4 year… Read Full Review

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★☆☆☆☆

“It just gets worse”

Written on: 18/02/2013

I had a terrible experience with TAP in August this year. When we eventually arrived back home, I got on to the 'complaints service'. My emails have been ignored and 4 months on, no-one has had the courtesy of coming back to me. I know my complaints are being received as I have had the automated response from TAP. I am totally appalled that the poor customer service just continues to get worse - just when you think a terrible experience is over! I cannot get anywhere with my complaint and… Read Full Review

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