written by Fergusonku296 on 24/10/2019
We will never travel with tap ever again, my husband is portuguese, we went to Portugal and on both flights flight attendants were flirtatious, they were all over him, they had absolutly no manners or professionalism. They comment on how handsome and strong he was, they commented on us hugging and even on our children. My husband would constantly try to stop that harassement and they would stop at nothing and even yelled at him when they did not get what they want. Very rude and harassive, talkative and intrusive. Seems its a cultural thing since pratically all of them behaved the same way.
written by on 11/04/2019
Do not, never, ever use TAP airlines. They are an appalling company. Flight times were changed with NO warning, only realised when trying to check in less than 24 hours before the new flight time. Ruined what had been a pleasant holiday, running around like idiots to meet the new very early morning departure, when we had paid more money for the later flight. It has taken 12 months for TAP to respond to my complaint, and their response is 'Tough luck'. I will fly Ryanair before ever using TAP again. Lets hope they liquidate very soon to save anyone else the experience we had!
written by Newportbeach on 27/09/2017
Flew on a Tap flight to Lisbon. It was late to catch the next TAP flight from Lusbon to US. I was at the ticket counter 1 hour 10 min before the flight. (Their rule is 1 hour before). They would not let us on the flight said we were too late. Shuffled us to customer service. They tell us no other flights to the US to be rebooked on. It's 9AM. They told us if we wanted to get home we would have to go to another place and buy a ticket. But I already have 4 paid tickets to go home? Didn't care and they were rude. The only way home and not to be held hostage by TAP in the Lisbon airport was to purchase 4 tickets for $7200 dollars. Unbelievable experience.
written by Pereira350 on 01/07/2017
Our TAP flight was overbooked and 20 off us were thrown off, not given alternative flights, and given absolutely no instructions about how to claim our compensation. Three months later, I'm still waiting to hear bad from the airline about what to do with our "compensation vouchers," What a terrible airline.
written by Howarda271 on 17/10/2016
Malaga Lisbon. October 2016 Route flown by White Airlines but controlled by TAP for reservations and check in handling . CHAOTIC.. total chaos. telephoning customer service invites a 15 minute minimum wait. dialling option 4 for other enquiries never answers. website states 24/7. they dont answer on Sundays.... Booking process is easy but thats where logic ends. baggage allowance is different for this route and whoever i spoke to gave me different, therefore erroneous information . Depends upon which baggage regulation or operator is consulted. It varies from : 1 bag of 20kgs free to 23 kgs at 75€. or first bag at 20€ then booked online 50€ if paid at check its 50€ **Tap reservations advises this flight is a small Turbo prop and cannot take more than 1 bag per pax...so watch out for that major problem. On booking no one advises that serious problem. FACT according to TAP reservation supervisor. first bag 23kgs free . Limit 1 only extra bag 23 kgs 75€. . HOWEVER at check in online. it permits numerous bags! I tried 5 extra. The supervisor said "Oh if it accepts it online then its OK" duh !! Then on telephone they decided to accept extra 2 bags at 55€ each ! Chaos What advice can I give? TAP -"Take Another Plane" - they live up to the historical reputation so stay away from appalling chaos.
written by flenchik on 10/06/2016
Absolutely terrible frequent flyer programme called Victoria Miles prevented me to earn any points with my original frequent flyer held by Air New Zealand, plus terrible customer service. They have lied that my flight FLIGHT TP 831 FCO / LIS on 29-Aug-15 has been already credited to another Frequent Flyer programme (and it has never been done ) and refused to provide any explanation to my airlines or at least bring any apologies to me. Their customer service stated this is only my problem and completely ignored any other questions and complaints from my side. If you a frequent flyer user I strongly recommend you to avoid any deal with TAP Portugal – then you save your time, money and nerves (the airline service itself is very average but very overpriced).
written by ValentinaHumphries344 on 19/05/2015
I've just had a nightmarish experience with a TAP ( Portuguese Airlines ) ticket from Madrid, Spain to Faro in Portugal, which I bought for a friend. A spelling mistake was made on the passenger's name ( a y instead of a i ) when I bought the ticket. Having realized my mistake, I called TAP Customer Service to correct the spelling on the ticket. I was informed that this had been done for me and that everything was now in order. A week later, on the day of the flight, my friend presented herself on time at the TAP counter at the Madrid airport only to be told that she was not allowed to board the plane because the change of spelling had been made to the booking but not to the ticket !! Having made themselves the mistake in the alteration needed to the ticket or having failed to inform me that I should do so, they proceeded to defraud my friend of her passage telling her that if she wanted to board the plane to Faro, she would have to buy a new ticket for €400 !! The cherry on the top is that I have spent almost two hours calling the TAP offices in London, Madrid and Lisbon and NO ONE has picked up the call ! Whatever you do, DO NOT fly with this company ! It's a madhouse.
written by Cgarluehay on 04/11/2014
I wish I had read these reviews prior to booking with TAP. We were travelling with 2 small children from faro to Lisbon and then onto Gatwick. The 1st flight was 5 mins late. A member of tap staff was in arrivals asking for customers travelling onto Gatwick to stand to one side. Us and 4 others waited ten mins or so then were sent to tap transfers where we all stood 20 plus mins until having to complain to staff that we were going to miss our flight. Their response was why are you standing here? We all ran across the airport to find the flight had closed. Staff were indifferent and were utterly unhelpful. We were all left to wander through the airport, trying to find the correct exits, transfer desks etc. staff again at the desk could not care less. We were booked on a flight to Heathrow via Madrid. Our car, with car seats was at Gatwick. We were the lucky ones, others were left over night. Maybe I'm cynical but it felt like we were deliberately delayed by staff. Were they over booked? Horrendous customer service, terrible airline.
written by RobertBeau on 18/09/2014
Thanks to TAP, my holiday of a lifetime to watch the World Cup in Brazil, was ruined. Their flight was seven hours late taking off from Manchester, meaning I missed my connection to Rio and various world Cup matches. This was in June. I'm still waiting for an apology. In 40 years of flying, I have never come across such an arrogant, unpleasant and uncaring airline.
written by ElsaDaniel439 on 26/08/2014
Although it may be policy to overbook planes it seems to be common practice with this airline and more often than not numerous customers are left without seats due to being put on standby. One employee treated the situation almost as a joke to which I assured him he needed to change his ways. Needless to say I won't be flying with TAP ever again and will advise others to follow suit.
written by Eganrn35 on 19/08/2014
Heathrow to Lisbon flight was cancelled by TAP days before we were due to fly - they didn't tell us. Return flight - we checked in and were allocated seats, at boarding only one of our party was allowed to board as they had over sold the seats. Nine people were prevented from taking the seats they had been allocated. TAP split family groups. Whilst we could not fly our baggage was left on the plane. When the flight left there were at least 5 empty seats on it, which we could have used - we know this because passengers phoned us from the plane. TAP sugggested we should accept flights to Algiers, Geneva, Nice then Heathrow as the best option to get home - 24 hours late. We kept asking to see a manager - refused. After two hours we were told the staff member was taking us to see a manager but she left the desk and never re-appeared. We made our own way to the TAP departures desk (8 of us) and spent another 2 hours arguing for a resolution. Eventually TAP agreed to put us in a hotel overnight, arrange transfers and the following day to fly us from Lisbon to Madrid to catch a British Airways flight to Heathrow. We then spent another two hours trying to get our luggage back. TAP flight staff were poor, meals poor and their management procedures are dreadful. We will never fly with them again.
written by on 16/08/2014
My mother in law had a minor stroke and had to be trasported by TAP to Portugal, we called ahead to inform airline had to call Portugal and make arrangements to have an ambulance ready and surprise surprise there was none arranged after a 2 and half flight waited 1 hour for transport which NEVER arrived landed up having to get a taxi to transport her....this is an uter disgrace after making me pay extra for a business class ticket...if you have elderly or ill parents DO NOT put them on a TAP flight...TAP stands for take another plane as there service is disgasting....I will NEVER ever fly TAP again or any of my relatives...you don't deserve to have an awards...you make us ashamed to say you our Portuguese airline....remember it could be your mother.... Best wishes for you to sort yourselves out before someone dies on ur flight for your disgusting service.....
written by Rachid_Hood on 25/07/2014
Got the ticket with two connection with TAP Portugal, first plane was almost 2 hours late, second connection the flight was over 3 hours delay ..I was lucky because the transfer time was enough to take the second TAP airplane. The way back, first airplane delays over 2 hours, that time the transfer period from Lisbon was not enough to take my second Tap flight .then I miss the flight... They lost my bags.. It took me two days instead of 4 hours to get home. WORSE AIRLINE AWARD.
written by Marisolw148 on 25/07/2014
My 5 hour trip took 2 days. Sent me all around Europe without any service provided at any circumstance. Never use TAP!
written by Aguestie on 03/07/2014
The worst airline possible. They checked me in for my flight & also checked me onto my connecting flight which also with them. When I got to the desk at my connecting flight, the 2 staff members were all over the place & would not talk with me until they had finished whatever they were doing. As a result of this, I missed my connection. It appeared to me that the connecting flight was over booked & this was something that happens regularly. They did not care & told me to go to another desk for a rescheduled flight. This flight was 8 hours later & all I got was a cheap food voucher & a shrug of the shoulders from the guy behind the desk. He also said that there was no point complaining because nobody would listen. How right he was. I emailed them repeatedly & they just use delay tactics with the hope that you will just go away. They are an unbelievable company & I am amazed that they are part of Star Alliance. Luckily I was a solo traveler. I can only imagine what they would be like if it was a family with young kids. When I finally got to my final destination, I had to pay for transfers as it was after midnight so they cost me more money in the end. I will never use them again & I will go out of my way to stop other people I know ever using them. They don't care about the customer!
written by lldekker on 13/05/2014
My wife and I flew TAP from London to Lisbon an then to Accra yesterday May 12. We were seated in business class. First row and subsequently row 3. Our comments: Bad service, bad food, no food choice, bad attitude, poor communication, inexperienced or incapable crew, safety announcement a farce, unexplained delay in Lisbon resulting in loss of luggage in CapeTown, our final destination. The business class is not even equivalent to economy class on many other airlines and is really a joke. Getting on to South African Airways from Accra to Capetown was going from hell to heaven! I flew this airline for the first and the last time and would not recommend them to my worst enemy. Come on TAP, if you want to be a meaningful partner of the Star Alliance and be part of the 21st century, change your ways and modernize your planes! Right now you don't make the grade, far from it! Wished we had read other people's reviews before choosing this deplorable airline!
written by 1958Batchelor on 28/02/2014
We booked with Tap to fly to Marakesh via Lisbon on the 7th of April. On the 26th of Dec last year get a phone call from Tap saying that this flight was cancelled and we'd have to fly on the 6th instead. This meant that we had to change our hotel booking for which we incurred an extra of £120. The claims number provided by the airlines gets you nowhere. No one ever answers the phone and inspite of leaving endless messages no one has ever bothered to ring back. The emails either don't get delivered or meet with the same fate as the phone calls. This is when I started reading the reviews that has left me dumbfounded. It looks like they are notorious for their poor customer service. Now I wish I wasn't flying Tap or will We actually get to fly! That's a million dollar question!! Would anyone please tell me who to contact and how?
written by on 08/02/2014
TAP overbooked my flight, bumped me, offered no compensation, and has ignored my frequent attempts to contact them. No one answers the phone at customer service and the only time they even pretend to respond is through facebook. Pay more and fly AIRFRANCE instead.
written by jennithegreat on 10/10/2013
Not only that TAP kind of cheated us out of almost over 3000 Euros in air line travel because without our knowledge they sold us the worst non-refundable etc etc tickets BUT.... we could never even reach costumer service from abroad, nobody was ever willing to actually hear us out & help but gave us the same lame Email address where to send our complaint, those people on the other hand still haven't bothered to answer after almost 3 weeks. NEVER EVER TAP!
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Rachid_Hood's Comment
Written on: 25/07/2014
AGREE. Got the ticket with two connection with TAP Portugal, first plane was almost 2 hours late, second connection the flight was over 3 hours delay ..I was lucky because the transfer time was enough to take the second TAP airplane.
The way back, first airplane delays over 2 hours, that time the transfer period from Lisbon was not enough to take my second Tap flight .then I miss the flight... They lost my bags.. It took me two days instead of 4 hours to get home. WORSE AIRLINE AWARD.