TAP Portugal Reviews

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We flew from Brussels to Salvador via Lisbon with TAP on our honeymoon. What a nightmare!! The first issue arrised when buying the tickets. There was a problem at the bank with the credit card payment but instead of calling me they just cancelled the ticket. By the time they informed me, the prices had gone up a lot. The second booking also caused issues and I had to go to a TAP office to clarify things.
When we got to the check-in, there was a problem with their system so we were told we were on stand-by and we had to get our boarding passes from the gate. Once we got to the gate, they couldn't seat us together, on our honeymoon!! On the plane we then discovered that there were lots of people travelling on their own sitting all over the place. We managed to switch seats with other passengers.
Moreover, the flight was delayed for more than 2 hours, leaving us with just 15 minutes to catch our flight to Salvador in Lisbon. Once we got on the plane (where we also could also go seats next to each other across the aisle!), it turned out that my seat was broken and the back would creep backwards slowly. If I mention that I was also 4.5 months pregnant at that time, you can imagine that I was not best pleased. Again after some re-giggling with other passengers who also did't get seated together, i managed to get the seat next to my husband. I then asked the hostess where I could sit to put my feet up for a while as they were getting very swolen. She said she would go and find out but never got back to me so I ended up having to put my feet on my husbands lap, which wasn't comfortable for either of us.
When the food arrived, the only option I could eat had run out so I didn't even get to eat anything.
It won't surprise you that when we arrived in Salvador, our luggage didn't...
We went to our hotel but were due to take a 6 hour bus ride the next day. TAP promised to send our luggage to our new location but 4 days later, still nothing... So we went back to Salvador to pick it up. Let me remind you again that this was our honeymoon and that I was 4.5 months pregnant!!!
On our return flight, we wanted to make sure that we had seats together so we went into an internet cafe and checked in online. We picked 2 seats on the right-hand side of the plane. This way I knew that I could at least put my feet on my husbands lap. Imagine how pissed off we were when we arrived in the plan and it turns out that the seats we selected are in fact in the middle of the plane!!!
Luckily another couple agreed to swap (again)! Luckily the remainder of the trip was without event and we even managed to get our luggage.
TAP - never again - EVER . If Brazil wasn't such an amazing country, they would have managed to ruin our honeymoon.

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I use them frequently between Madeira Island and Lisbon. Their product is better than TAP or easyjet. Food better than standard, attentive cabin crew, confortable chairs and generally on time. Only thing they can improve is by making some renovations in their planes as they are already showing their age.

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I have regularly travelled on TAP for the last 2 years. I have grown to hate air travel thanks to this airline.
I used to fly the Lisbon to Angola route and it seems they felt that this route and us passengers deserved their worst aircraft. The plane was always late due to engine problems and most of the electrics did not work...so even if you managed to crane your neck for a tv screen view, you couldn't listen to the dialogue.
I'm not often a fish eater but it was the only vaguely edible dish ...

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After studying in Portugal for 4 months we were going home. We were flying from Porto - Lisbon - Copenhagen - Bergen. First, the flight was delayed from porto 1 hour, then it was delayed from Lisbon 3 hours. When we finally came to Copenhagen, where we were going to our next flight to bergen, we were far too late for the flight. When we asked the stewards on the plane what we were going to do when we got to Copenahgen, considering the fact that we couldn't make our next flight, they just said "w ...

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After TAP Portugal's Pilot Strike over 24th & 25th September (of which passengers were not informed even though it was planned), TAP's treatment of it's customers was absolutely appalling. We were shipped off to an absolutely awful hotel with dirty rooms, faulty locks on the doors and unappetizing food. TAP made no attempt to contact us to let us know what was happening and did not answer any of our phonecalls. We only managed to get home (2 days later than planned) by getting ourselves back ...

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TAP Portugal Flights both from and to Gatwick left on time and arrived early. A hot meal and drinks were provided. Of course it is airline food, but was perfectly acceptable. The staff were friendly.

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Comfortable flight, excellent Cabin Crew service, though the food isn't anything to write home about - but it's free so can't complain.

The Customer Relations Dept in the UK is a complete farce. We booked tickets from LGW-OPO-LGW only to be told 2 weeks before the flight that we would only be flown into LHR, with no alternative travel arrangements or refund offered. We were told 'put up with it or don't fly' by a 'customer services' agent on the phone.

We had to pay £100 taxi fare t ...

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This evaluation is a pre-travel evaluation of the service I received from the Danish devision of TAP Portugal. I will come back with our experience with the flight to and from our destination in Africa.

At the very beginning when I contacted the company in Denmark on phone and eventually email, I was received in a very friendly, personal and caring way. The agent did his outmost to handle my questions and every wish. I'm very greatfull and thankfull for this experience. We have large expectatio ...

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Upgraded to the PLUS ticket with TAP Portugal which is meant to be fully refundable. I have only recieved £70.00 of a £700 ticket!! Cannot get through to help desk having been cut off 3 times.

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In times of great competition when every airline tries to defend its share of the market, TAP has still to come up with quality and value for money. Arrogant behaviour and poor customer service tends to shed a negative light on this national carrier and poor ratings from customers. I have flown TAP both in economy and business class, 'cattle classes' takes all proportions when noticing that the seat pitch is identical in economy and business. Cabin crew were more at ease in the galleys than atte ...

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The term 'cattle class' takes all proportions with TAP airline... 58'' pitch in both economy and business class, which I flown on several occasions, out of Heathrow. One expects at least 75'' to 80'' pitch in business class... It is very disappointing for a national carrier. The cabin crew spend most of their time chatting to each other in the aisle or galleys and it becomes very difficult to attract their attention as the flight progresses. Customer services at both Heathrow and Lisbon is fair ...

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Absolute Nightmare. Had problems, phoned TAP Portugal to complain about a number of issues, when asked to speak to supervisor they hung up. Rang again, they hung up without a word being said, rang back again and no-one would answer (waited 30 mins). would recommend walking rather than travel with this joke airline!

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Snobby staff, damaged luggage, dried tasteless food, metal sticking out on the seat, an origami paper pillow, smelly aircraft, non existent customer service, my worst travel experience.

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I fly about 2x a month, this is the worst airline I have ever used by far. Due to TAP's fault I missed my connecting flight and had to stay in a hotel overnight, together with 50 other travellers. I generally found staff to be uninformed and unfriendly. This airline comes across to me as extremely disorganized.

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Having read mostly poor reviews of TAP airline, I was a little apprehensive about booking with them however, I can now say without a doubt that we had probably one of the best flights we've ever had with any airline in terms of low costs, trouble-free flights, pleasant friendly service, and good food. We will certainly use them again.

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Lost my luggage twice, bad service!!! Not good service on board, flight attendant very rude!! No good points.

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Try Another Plane? I prefer This Airline's Passable. Plenty of legroom, food's ok, never had any real problems and the flight times are fine for Madeira. I recommend them to all my guests heading there. Website booking can be a pain, but you can always ring them and book quite easily. We've an apartment in Madeira, go TAP at least twice a year, have for years and have never had a problem.

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Customer service does not reply to any E mails. They would not change a name on a booking which was wrongly spelt without a payment of 150 for entering 3 letters of the alphabet. It is not possible to find the conditions regarding names on a booking also in the IATA rules. There is no structure to follow a complaint.

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After reading the reviews I was a bit anxious, flying from Frankfurt via Lisbon to Recife, but on the whole the flights were OK, particularly the transatlantic ones. Considering the service the flight were not different than the comparable Munich-Toronto ones on Air Canada (both Star Alliance members). The real disappointment was the Lisbon airport.

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I will try to avoid this airline in future. I didn't fly with them but I took someone for check in. Very rude staff. We were told that our luggage was overweight. After asking how much, we were told it was 2 kilos. When I checked the limit, I found out it was only 320 grams over!!!