Written on: 11/03/2013
I too had a terrible experience with TAP, we got to the airport to check in and there were no available seats so queued to speak to an adviser who then told us we couldn't sit together as they had booked myself and my husband together and my 4 year old on a completely separate row at the back of the plane. My 7 year old daughter was also separated from us in yet another row. They said there was nothing that could be done until we got on the plane. I decided at least to sit next to my 4... (read more)
Written on: 18/02/2013
I had a terrible experience with TAP in August this year. When we eventually arrived back home, I got on to the 'complaints service'. My emails have been ignored and 4 months on, no-one has had the courtesy of coming back to me. I know my complaints are being received as I have had the automated response from TAP. I am totally appalled that the poor customer service just continues to get worse - just when you think a terrible experience is over! I cannot get anywhere with my complaint... (read more)
Written on: 30/01/2013 by williamjdominik (1 review written)
TAP Portugal at the airport in Salvador, Brazil is a disaster. Complete incompetence. Someone needs to go there and sort it out. The employees are not trained properly. They don't even know how to organise a group to line up for check-in. Numerous people were cutting into the check-in and getting away with it and most of the TAP employees could have cared less! A lot of customers were angry and frustrated. Others had simply given up and accepted the hopeless situation. Complete... (read more)
Written on: 24/01/2013 by JohnA.
My flight with TAP was cancelled for no reason. I didn't find out until I arrived at the airport at 4.30 AM. It left the next day. No apology or reason was given. No complimentary sandwich or even a cup of coffee, let alone an hotel room for the night. Worst is that TAP refuse to reply to my complaint. All I get is a computer generated reply saying that they will look in to my complaint as soon as possible, but I never hear any more. Does any-one know who I can complain to about TAP? (read more)
Written on: 24/01/2013 by zzx27 (2 reviews written)
Absolutely brilliant short haul when you compare them to the budget airlines on similar routes. I used their Manchester to Lisbon route and was most impressed with the low price of the ticket, free 20kg case in the hold - meaning there was room in the cabin for the passengers, free food and drink and free check in and seat selection all for £112 return. This is something the budget airlines will never manage. Friendly staff both ways and no delays. (read more)
Written on: 20/01/2013 by antonio01
we have lost 20 times our lugguage with tap - can you imagine ??? but there many other bad experiences. and another one today at orly. This company is so customer unfriendly first our booking confirmation said we needed to show our debit card at check in. that also made we could not check in on line a totally unnecessary procedure if you consider we used a debit card and i myself was flying. why to block the ticket? when we arrived at check in they refused to check us in, we needed to go to... (read more)
Written on: 07/01/2013 by tallington (2 reviews written)
Now, the reason this company gets two stars is because the flights to Porto were a mere £100 over the Queen's Jubilee weekend, so that's based on price. The actual flight itself wasn't bad either. Here are my issues: - Travelled to Porto on 31 May to 6 June - Lost my companions luggage for three days - Gave her an 'emergency kit' with very few things in it and told her to spend €70 should it go over 24 hours - She had nothing and was wearing winter-type boots -Called Tap and they said... (read more)
Written on: 05/01/2013
Booked tickets (Manchester- Lisbon - Manchester)8 months in advance, but still arrived at airport to be told we were on standby. Another passenger advised me she had checked in at airport previous day and was still on standby, so it is not due to how early you arrive. We're told by unsympathetic check in staff that TAP deliberately ovbook their flights by at least 10% - on this occasion there were 21 standby passengers on an A319, as TAP hass rescheduled to use a smaller plane ( presumably... (read more)
Written on: 29/11/2012 by mr_ruben (1 review written)
About a month ago, before booking a ticket using TAP miles, I called their assistance to check the flight changes conditions. At the time I was told the only penalty would be €30 and I could change to any date before or after the booking date. I did the booking with that assurance and about a week ago I tried to make a change to that flight and I was told I couldn't because there was no availability for the date I requested the change for. I felt I was misinformed and that led me to book a... (read more)
Written on: 26/11/2012 by coxy1516
I recently flew to Rio via Lisbon in August with TAP. On the expected day of departure I arrived 2.5 hours early to be told that my flight's time had been changed and brought forward. the check-in staff informed be that an email was sent to passengers months in advanced, although this email never arrived. I was then told by unsympathetic staff that I would have to be transferred to the next available flight (of course) at 6pm the following morning. This not only made me miss a days work but... (read more)
Written on: 25/11/2012 by petertucker
Flight Porto – Zurich 26. 11. 2012 The food served on board was not bad, however 5 hours later serious problems in my stomach made me spend the night in the bathroom. Apart from the rise and chicken meet on board I did not eat anything. And the food I have eaten before was all safe. If you had the same experience please write about it. I am going to complain and ask for compensation. Not talking about the unfriendly staff on board. (read more)
Written on: 01/11/2012 by ISABEL1985
El dia 13 de octubre 2012 en el vuelo tp143, iban en la bodega tres gatos, cada uno en sus kennels, lamentablemente al hacer el transbordo de avion en lisboa hacia caracas me comunicaron que el personal de la TAP coloco los kennel en la rampa del cual unos de ellos fue mal colocado y la rampa al moverse uno de los kennel donde iba mi gata "TOMASA" cayo de la rampa causando que la puerta se abriera y la gata saliera corriendo en el medio de la pista, segun el personal de TAP hiso lo posible... (read more)
Written on: 23/09/2012
Made online rezervation for two people. System collected money from my credit card for two. But gave me only one ticket. I keep calling customers service non-stop, and sending emails but no one solves the problem. I had to complain to their partner airline with the hope that maybe another countries caring people can help me. This is an example of a typical bureaucracy I think. Nobody is responsible. No body is accountable. erybody's job is secure for life . I will never come even close to... (read more)
Written on: 22/09/2012
Avoid TAP! I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours, no apologies - nothing. That was still ok as we were going on holiday. On our return flight, TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad, which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow... (read more)
Written on: 01/09/2012
Flew from Madeira to Manchester via Lisbon. My luggage didn't arrive at Manchester. Trying to trace my luggage and recover it is a complete mightmare. I have made endless phone calls but still haven't located it. I doubt I will see it again! After a lovely relaxing holiday I am now completely stressed out. (read more)
Written on: 28/08/2012
Despite a huge advertisement campaign about golf and how strong the TAP airline supports the golf you will face a charge of 30 Euros for every golf bag you carry even if your total luggage weight ingluding the golf bag does not exceed the maximum allowance of 23 Kilos. The same applies for every sport equipment carry with you! Last but not least: If you are taller than 1.80m choose another airline as the leg room is extremely short! (read more)
Written on: 16/08/2012 by PortugalFan (2 reviews written)
Family of 6, five adults and one 3 year old travelled from Manchester to Lisbon and back- 6th August returning 15th. After reading reports about TAP and Lisbon airport was quite concerned but since only TAP fly direct from Manchester to Lisbon not much choice. Booking process was straightforward and seats very cheap - booked in September 2011 but my daughter and son in law only booked in March this year and still got the same deal. Meals on board and 23kg baggage allowance included for... (read more)
Written on: 28/07/2012
MY ELDERLY MOTHER HAD THE MISFORTUNE TO FLY ON THIS AWFUL AIRLINE.I PURCHASED A FIRST CLASS TICKET, YET THEY OFFER 3 RD CLASS SERVICE. STAFF DID NOT SHOW HER HOW SEAT, TV WORKED , THE STAFF WERE BUSY INTERACTING WITH THE OTHER CREW WHO WERE FLYING BACK FREE, NEGLECTING THE 5 PAYING PASSENGERS. NO DRINK SERVICE. RUDE INEXPERIENCED STAFF. PLANE LANDS AND STAFF EXITS AND MY MOTHER HAS TO WANDER BACK TO THE CURTAIN TO FIGURE OUT HOW TO EXIT PLANE. COMPLAINT LETTER TO SENT TO TAP HEADQUARTERS,... (read more)
Written on: 23/07/2012 by ColinGrover (1 review written)
Flew from Bergen to Natal via Amsterdam and Lisbon on 2nd July 2012. Arrived in Natal but bag didn’t, lost baggage guy had to hand write the form and since there were 8 of us, this took a good while. Only because I knew that there should be some form of interim compensation from airlines if baggage is lost so customers can claim costs of toiletries etc until baggage turns up, did the guy agree that I could claim, he then had to escort us all from the luggage hall to artivals to find a PC... (read more)
Written on: 29/03/2012
TAP staff will never check you in without finding some kind of problem. They still feel that somehow they have to make things difficult for you. I have travelled with them for many years but I still prefer other airlines when tickets are available. For some reason the staff feel that they are better than you and treat you with disrespect and don't value any comments you may have. I am always on edge before my flight, especially from Lisbon. The problem is the attitude of their staff, on... (read more)
Written on: 26/02/2012
.Our TAP Flight was supposed to be direct from Gatwick to Funchal on Monday 1300 hrs. On checking in the previous evening we discovered the flight had been changed to a flight from Heathrow at 0600,impossible for us to get there on time. Managed to phone,luckily just before the Customer services dept closed for the day,and changed flight to Funchal via Lisbon with only 50mins transfer time at Lisbon (this was just about managed as flights were on time) This flight was booked by us in May on... (read more)
Written on: 22/02/2012 by thezultimate (1 review written)
Bought a return ticket from Kristiansand to Faro (Kristiansand-Oslo-Lisbon-Faro). On the return journey, TAP check-in desk informed me that my luggage would be checked-through to destination (Kristiansand). I followed the instruction to fetch my luggage in Kristiansand and found out it was stuck in Oslo. I had to wait about 3 hours for my luggage to be sent through another plane. I had an experience with another airline and the check-in information was accurate (where to fetch my luggage).... (read more)
Written on: 09/02/2012
On January 25, 2012 I had a booked and confirmed seat on a Marrakesh to Lisbon flight using TAP airline. I arrived at the airport to find there was no check in booth open. I found out from a sympathetic clerk from another airline that TAP cancelled the flight and had no agent on hand to inform passengers of the cancellation or to help the stranded passengers with re-booking. I missed my connecting flight and it took me two days to get home using another airline. TAP will not reply to emails... (read more)
Written on: 02/01/2012 by rache1021
By Far the worst experience ever. They ruined my trip to Europe, TAP lost my luggage for the entire 2 weeks i was in Europe. I found the Luggage myself in Lisboa, Portugal. Customer Service and Lost and Found people are very rude and do not care about helping their customers. It has been 4 months since my trip and they have not refunded my money yet. The worse airline ever. (read more)
Written on: 07/12/2011
I used to like TAP Air Portugal but lately they have become one of the worst airlines in the world. I'm particularly disappointed with the way they treat elderly people needing the wheelchair service. My mother (who's 75) came to visit me in London and she flew with TAP from Caracas, Venezuela. I booked her the wheelchair service thinking that she would be well cared for and instead she was harassed by one of the handlers in Lisbon (where they stopped in their way to London) who kept on... (read more)
Written on: 16/11/2011
My family flew with Tap Portugal from Oslo to Natal (Brazil) with a stopover in Lisbon. When we came to the airport we tried to get seats together as we are a family travelling. They did not want to help us with this. It is the first time I've experienced such unfriendly staff on an airport and I travel a lot. Both long-haul and within Europe. Our family was spread around in different parts of the plane (even though we were on the same booking) and weirdly we had people travelling alone in... (read more)
Written on: 07/04/2011
Worst airline ever. Never got to fly - flights cancelled without telling anyone, hours on phone line, staff on phone line unable to rebook tickets, 8 hours at airport with no information at all... gave up and flew Ryanair. 3 months later not a penny repaid of the original ticket or the replacement - call centre staff say the company doesn't even read emails.
Written on: 20/03/2011 by magostinho (1 review written)
Avoid this Tap Airlines even if any other choice appears more expensive at face value.
booked flight ewr (newark city usa) to lad(luanda) 3 days layover lis (lisbon) per suggestion of Tap call center agent. 1- was subject to duty and taxes in lisbon (not my final destination) 2- tap refused to re-check in my personal printer brought from ewr to lis on flight to lad. 3- wanted to charge apx 300eu excess weight (25 eu p/kilo) on luggage i already had paid a fee for in ewr or at best i should... (read more)
Written on: 24/12/2010
Bought a ticket for my father-in-law for the 24. of december so he could spend x-mas evening with his daugher, that he hadn't seen in a year.
He came to checkin and was informed that the booking had been changed to the 23. (!)
At customer service they informed us, that the flight was cancelled for "marketing reasons" (meaning not enough passengers) on the 6. of december. Unfortunately the DID NOT HAVE THE RESSOURCES TO INFORM
THE PASSENGERS due to recent layoffs and due to inefficent... (read more)
Written on: 02/12/2010
I called the customer service number 1-800-222-7370 on 3 seperate occasions. The first time to find out chage of fare in order to push my flight back by a day. The gentleman I spoke w/ was very helpful. I decided to wait a day to make the change and he advised to just call back the next morning to book the flight. I called and the first women I spoke with refused to help and hung up the phone. I called again the second women was not helpful. I asked to speak to a supervisor. Both ladies... (read more)
Written on: 30/11/2010
The worst airline I've ever used (and I've used Cubana and Aeroflot). The service is terrible, nobody cares about their job or their customers, they seem to forget that they're providing a service. The flight was delayed for over 3hrs due to a 'technical problem' with the aircraft. The girls at the boarding desk just walked away, when the aircraft was ready the pilot had to go and look for them. We later learned that the plane was out of balance due to extra cargo, needless to say the... (read more)
Written on: 30/10/2010
Tried to buy a flight with TAP Airlines call center after a problem with their website (20 characters name max for a 13 characters name). 40 minutes waiting and I got a arrogant agent with a chip on the shoulder that refused to give name for complaint and hang up the phone. Service in general is good, some delays but nothing special but call service and complaints (it is not the first time I have problems with them) are very very bad ... (read more)
Written on: 17/10/2010
They lost a suitcase. We were ticketed onwards to Boston on a codeshare with SATA. SATA informs us that TAP never got the suitcase to them. However when we call TAP, we are told that "for legal reasons" they cannot give us any help at all with this, that it is entirely the responsibility of "the last airline." But our contract is with TAP - it's from them we bought the tickets, and thus "for legal reasons" TAP who is responsible for honoring the terms of the guarantee if the suitcase isn't... (read more)
Written on: 11/10/2010
flight from LHR to LIS was 3hrs late departing which meant we missed our connection to Salvador, when we asked to be transferred to another airline to ensure that we caught our connection we were told that no-one else flew to lisbon and not to worry as 6 others would miss the connection too and we would be put up in a hotel over night!!!!!!!!!!!!!!!!!!!!!! top class service.
on the return from LIS-LHR again delayed this time by 1hr 50 mins, just made connection at... (read more)
Written on: 04/10/2010
Unfortunately I have had to suffer flying TAP for 1 year as the company I work for booked the tickets in advance, I am a frequent traveler and I also have 60 other work colleagues that fly with this airline with connections to the UK.
Having used the majority of Airlines I have to say TAP is simply in a league of its own. Often late,I have been without luggage for 1 week without the assistance from TAP, slightly problematic especially when in a foreign country and you dont speak the... (read more)
Written on: 01/09/2010
Unfortunately it's not possible to award zero stars otherwise I would have. I had to endure 4 flights over a single return journey from UK to Portugal and back. Every flight was late at best, the 2nd leg of the outbound journey was cancelled allegedly due to a crew shortage. No timely information was provided by TAP. The flight crew seemed to turn up when they felt like it, always late. The return journey was equally bad. Again, an alleged crew shortage meant NO SERVICE, despite it being an... (read more)
Written on: 23/08/2010
I arrive on time for security checks, know what carriers have to offer and expect, and have had no problems with TAP. On two ECONOMY flights I found the staff friendly, efficient and knowledgeable. The seats offered more pitch and width than those from Continental airlines, a route competitor. The food was good, complimentary wine was served and in flight entertainment was acceptable. I am flying with TAP again this fall without reservations (pun intended).
It would be nice if they had... (read more)
Written on: 21/08/2010 by pegramjohn01 (1 review written)
On the morning of July 27,2010, Hillary (my fiance and travel companion)and I arrived at ORLY Airport Paris France at 0515. We stood in a TAP Airline's overcrowded, most unorganized line for baggage check. There was one baggage check agent for 1st Class, and one baggage agent for the remaining Passengers. We stood in line for some 50 minutes. When we handed our passports and flight confirmations to the baggage agent he typed in our passports, and then told us that we could not board our... (read more)
Written on: 19/08/2010
They are charing me a 300 fee for my son which I only paid $127.00 for because he is an infant. They have no medical emergencies policies. They don't respond to emails for 2 weeks. I am being charged $900.00 for me, my husband and son in fees...and it's going to take 60 days to receive my credit. I will only fly American companies from now who's policies and procedures are first class and put the customer first! AnnetteC (read more)
Written on: 17/08/2010
Inboard service isn't bad. However, the communications with them are simply appalling. If you ring them, wait seated, and it wont come cheap. Pray for an answer, it won't always happen that they will pick up the phone.
By email ? Forget about it. They are late in replying (when they do at all), and vague on the replies. (read more)
Written on: 27/07/2010 by pegramj (1 review written)
Arrived at airprt 1hr 15 minutes before flight. After standing in line for 50 min, we were told we were too late to meet security cutoff. They had us get in line at the ticket counter only to find out the next flight is 6 days away. We are now stranded, out of Euros and waiting for money to be wired from the States. We will spend the day and night i the airprt thanks this unhelpful airline. Avoid them, they sold our tickets and dId not offer to put us on another carrier. 30 YRS OF... (read more)
Written on: 14/07/2010
My ranking about the flight service is made up because I haven't taken it yet. This is about the shoddy online booking process rather than the flight, especially as I was in a hurry, TAP Portugal was telling me 'hurry these are the last seats' and I had a chain of connecting flights to arrange, requiring some accuracy of information provided.
At the end of the booking process it said 'you must verify your credit card at a TAP office not less than 12 hours before flying - if you don't accept... (read more)
Written on: 04/06/2010
I flew with two dogs from Lisbon to Sao Paulo. Upon check-in I was informed that I would be denied boarding because one of my dogs was barking in its cage.
Thereafter followed 2 hours of negotiations to enable me to take the flight.
The ground staff was surly, belligerent and entirely unhelpful.
They even lied and said it was TAP policy that animals in transit must be sedated. This is an outright lie. No airline permits animals traveling in the hold to be sedated, it is... (read more)
Written on: 28/05/2010
First segment was slightly delayed (15 min.) so TAP couldn't get my luggage in time to my connecting flight, even though I was easily in time at the correct gate. Rather than letting me fly and send my luggage later, I had to wait 7 hours for the next flight. No food, drinks, phone calls, information on passengers rights or compensation whatsoever was offered. TAP personnel high-handed and very unfriendly, completely unaware of the legal obligations they have when they deny passengers... (read more)
Written on: 23/04/2010 by mfromsoaks (3 reviews written)
Poor customer service. Poor performance. Poor planes. Rude or incompetent staff. Expensive. There is NOTHING good about this airline, but nobody there seems to care. Avoid if you can. (read more)
Written on: 01/04/2010
Flight was supposed to leave Newark, stop in Lisbon, then fly to Sevilla.
Flight was delayed... then cancelled. They did not give us the option to put us on another flight, so they told us to go home or wait in a hotel. They did not tell us any information for a day while we waited in a hotel in Newark. I missed an important meeting and a family visit. I had to cancel my plans and go back home to save my work vacation days from wasting time indefinitely at a hotel. They never told me... (read more)