TAP Portugal Reviews

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★★☆☆☆
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  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★★★★★

“Great job thanks”

Written on: 22/03/2015 by 179Holman (1 review written)

Manchester to Lisbon and I couldn't ask for more. It started well when the person I dealt with, the check-in supervisor upgraded me and my 4 colleagues as we travelled out to participate in the Lisbon half marathon. The flight was slightly late leaving but arrived on time and we were well informed throughout. Food onboard was of a good standard. Overall a great trip thanks… Read Full Review

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★☆☆☆☆

“Appalling obstructive staff!”

Written on: 04/11/2014 by Cgarluehay (1 review written)

I wish I had read these reviews prior to booking with TAP. We were travelling with 2 small children from faro to Lisbon and then onto Gatwick. The 1st flight was 5 mins late. A member of tap staff was in arrivals asking for customers travelling onto Gatwick to stand to one side. Us and 4 others waited ten mins or so then were sent to tap transfers where we all stood 20 plus mins until having to complain to staff that we were going to miss our flight. Their response was why are you standing… Read Full Review

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★★★★☆

“Good start to a holiday”

Written on: 09/10/2014 by Stonie (6 reviews written)

TAP are, in my opinion, an economy airline, not a budget one, just like flying used to be! Included 23kg single bag allowance plus 8kg hand baggage allowance. Small meal and drink included and free toilets. Prompt and efficient service, hard working cabin staff and overall, good value for money. Seats are allocated when you pick up your tickets, so no rushing for the "best" seats! I'm confused why there are many reviews here that are negative. If flights are delayed, it's rarely the… Read Full Review

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★☆☆☆☆

“TAP's HORROR SHOW”

Written on: 18/09/2014 by RobertBeau (1 review written)

Thanks to TAP, my holiday of a lifetime to watch the World Cup in Brazil, was ruined. Their flight was seven hours late taking off from Manchester, meaning I missed my connection to Rio and various world Cup matches. This was in June. I'm still waiting for an apology. In 40 years of flying, I have never come across such an arrogant, unpleasant and uncaring airline… Read Full Review

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★★★★☆

“Good ”

Written on: 11/09/2014 by GeraV (2 reviews written)

I was surprised to read so mamy negative reviews about TAP here. I used them 4 times and always had great service. Staff is always polite and professional. My flights were from Helsinki, Finland. Price is good enough especially if booked in advance… Read Full Review

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★☆☆☆☆

“Avoid TAP”

Written on: 26/08/2014 by ElsaDaniel439 (1 review written)

Although it may be policy to overbook planes it seems to be common practice with this airline and more often than not numerous customers are left without seats due to being put on standby. One employee treated the situation almost as a joke to which I assured him he needed to change his ways. Needless to say I won't be flying with TAP ever again and will advise others to follow suit… Read Full Review

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★☆☆☆☆

“Poor service, over booked flight, no management.”

Written on: 19/08/2014 by Eganrn35 (1 review written)

Heathrow to Lisbon flight was cancelled by TAP days before we were due to fly - they didn't tell us. Return flight - we checked in and were allocated seats, at boarding only one of our party was allowed to board as they had over sold the seats. Nine people were prevented from taking the seats they had been allocated. TAP split family groups. Whilst we could not fly our baggage was left on the plane. When the flight left there were at least 5 empty seats on it, which we could have used - we know… Read Full Review

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★☆☆☆☆

“Bad treatment of ill and elderly”

Written on: 16/08/2014

My mother in law had a minor stroke and had to be trasported by TAP to Portugal, we called ahead to inform airline had to call Portugal and make arrangements to have an ambulance ready and surprise surprise there was none arranged after a 2 and half flight waited 1 hour for transport which NEVER arrived landed up having to get a taxi to transport her....this is an uter disgrace after making me pay extra for a business class ticket...if you have elderly or ill parents DO NOT put them on a TAP… Read Full Review

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★☆☆☆☆

“Avoid TAP Flight, Worse airline award”

Written on: 25/07/2014 by Rachid_Hood (1 review written)

Got the ticket with two connection with TAP Portugal, first plane was almost 2 hours late, second connection the flight was over 3 hours delay ..I was lucky because the transfer time was enough to take the second TAP airplane. The way back, first airplane delays over 2 hours, that time the transfer period from Lisbon was not enough to take my second Tap flight .then I miss the flight... They lost my bags.. It took me two days instead of 4 hours to get home. WORSE AIRLINE AWARD… Read Full Review

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★☆☆☆☆

“Worst airline I have ever travelled with.”

Written on: 25/07/2014 by Marisolw148 (1 review written)

My 5 hour trip took 2 days. Sent me all around Europe without any service provided at any circumstance. Never use TAP!… Read Full Review

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Rachid_Hood's Comment

Written on: 25/07/2014

AGREE. Got the ticket with two connection with TAP Portugal, first plane was almost 2 hours late, second connection the flight was over 3 hours delay ..I was lucky because the transfer time was enough to take the second TAP airplane.
The way back, first airplane delays over 2 hours, that time the transfer period from Lisbon was not enough to take my second Tap flight .then I miss the flight... They lost my bags.. It took me two days instead of 4 hours to get home. WORSE AIRLINE AWARD.

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★☆☆☆☆

“Avoid TAP Portugal at all costs!”

Written on: 03/07/2014 by Aguestie (1 review written)

The worst airline possible. They checked me in for my flight & also checked me onto my connecting flight which also with them. When I got to the desk at my connecting flight, the 2 staff members were all over the place & would not talk with me until they had finished whatever they were doing. As a result of this, I missed my connection. It appeared to me that the connecting flight was over booked & this was something that happens regularly. They did not care & told me to go to another desk for… Read Full Review

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★☆☆☆☆

“Worst business class experience ever except for Aeroflop!”

Written on: 13/05/2014 by lldekker (1 review written)

My wife and I flew TAP from London to Lisbon an then to Accra yesterday May 12. We were seated in business class. First row and subsequently row 3. Our comments: Bad service, bad food, no food choice, bad attitude, poor communication, inexperienced or incapable crew, safety announcement a farce, unexplained delay in Lisbon resulting in loss of luggage in CapeTown, our final destination. The business class is not even equivalent to economy class on many other airlines and is really a joke… Read Full Review

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★☆☆☆☆

“Haven't been on it yet and already frustrated!”

Written on: 28/02/2014 by 1958Batchelor (1 review written)

We booked with Tap to fly to Marakesh via Lisbon on the 7th of April. On the 26th of Dec last year get a phone call from Tap saying that this flight was cancelled and we'd have to fly on the 6th instead. This meant that we had to change our hotel booking for which we incurred an extra of £120. The claims number provided by the airlines gets you nowhere. No one ever answers the phone and inspite of leaving endless messages no one has ever bothered to ring back. The emails either don't get… Read Full Review

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★★☆☆☆

“staff not professional”

Written on: 28/02/2014

poor service. staff unprofessional, arrogant and rude. merely asking for more 'times a glass of water. Tap flight 112 Miami Lisbon February 15 16:20, our place was 38. did not buy you' never again 'a ticket from this company… Read Full Review

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★☆☆☆☆

“TAP Has no customer service”

Written on: 08/02/2014

TAP overbooked my flight, bumped me, offered no compensation, and has ignored my frequent attempts to contact them. No one answers the phone at customer service and the only time they even pretend to respond is through facebook. Pay more and fly AIRFRANCE instead… Read Full Review

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★★★★★

“Recommend ”

Written on: 10/01/2014

I fly with tap portugal every year and my flight have never been late and the starf are very nice and helpful i have never had a flight atendeant who has been rude to me or my family alright I know the food is not the best on there but the starf help you and make sure you are alright I have flown on tap portugal as an UM and they showed me to my seat and put my bags in the overhead lockers and make sure I wasn't worried about anything and told me what is going to happend when we landed at… Read Full Review

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Tamlin1947's Comment

Written on: 28/04/2014

This must be a fake review, written by a TAP employee. I have traveled with TAP 72 legs the last 8 years and I´m a very quite person. Just ONCE have the crew been "acceptable" the rest of the times they have been rude and arrogant. The only reason why I fly TAP is because they are the only one who flies direct to Fortaleza, Natal and Recife from Europe.

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Rachid_Hood's Comment

Written on: 25/07/2014

Well next time try an other flight maybe Norwegian or SAS... and U will see the different, I have been flying for more than 20 years, Tap Portugal Was unexpected worse experience in My Life...Never again.

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★☆☆☆☆

“Rude and late”

Written on: 07/01/2014

Extremely rude staff, always late – never again… Read Full Review

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★☆☆☆☆

“WORST COSTUMRE SERVICE EVER”

Written on: 10/10/2013 by jennithegreat (1 review written)

Not only that TAP kind of cheated us out of almost over 3000 Euros in air line travel because without our knowledge they sold us the worst non-refundable etc etc tickets BUT.... we could never even reach costumer service from abroad, nobody was ever willing to actually hear us out & help but gave us the same lame Email address where to send our complaint, those people on the other hand still haven't bothered to answer after almost 3 weeks. NEVER EVER TAP!… Read Full Review

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★★☆☆☆

“No Customer Service!!”

Written on: 20/09/2013 by CharleyHarley (4 reviews written)

Both flights to and from Lisbon were pretty much on time and the on-board experience was good. However, one piece of luggage was lost on the outward journey and was returned after 41 hours (therefore no change of clothes for two of our family!). On the return trip we checked in 2 hours 20 mins before scheduled departure. I had attempted to check-in online, but the instructions referred to printing off the board passes and we didn't have a printer in our accommodation. (However, at the… Read Full Review

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★☆☆☆☆

“A 3rd world airline”

Written on: 03/07/2013

Starting June 27 we spent 3 days in the Lisbon airport trying to get to Barcelona. It's been 6 days since then and nobody from TAP has any idea where our luggage is. It's been one delay, cancellation, and indifferent employee after another. When we arrived to check in at the airport for our return flight on July 2 there was a line with hundreds of people and ONE counter open. Feel free to take your chances if you want to deal with an inept airline with uncaring, impotent employees. We liked… Read Full Review

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Biscaynefl's Comment

Written on: 14/07/2013

i was on the exact flight. my flight was at 1 and they canceled it at the last minute. They had me waiting all day until we had to rent a cab for 1,000 euros to sevilla spain to catch a flight to barcelona. Tap portugal is the worst airline. it is july 14 and i still dont have one of my luggages

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