China Southern Airlines Reviews

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flight was booked with KLM and was advised the amsterdam-Guangzhou (via beijing) would be flown by KLM but was told when i wanted to check in online 24 hours before flight it was china southern and checked reviews as the flight in total was 14hours 50mins, i got very worried as reviews for them where poor. I am claustophobic and wanted a window seat as i got very nervous and aggitated in middle, i was told check in online youll get window seat. When i went to check min online i was able to check in for glasgow to amsterdam flight ok, but was refused to book for amsterdam-china flight, i would have to go to china southern flight they told me that i dont have booking with them and to recheck with KLM they sent me back and by this time it was 6 hours before departure, I gave up, I was given a middle seat, which was broke, loose seatbelt, recline was broke and so was Inflight tv screen which they told me they had the best tv entertainment in asian airlines: every 3-4 hours it was 3 films all kids-teens movie. I was so nervous i had to stand majority of flight even when they told me to sit (i was also told by KLM that a cabin crew would check on me, they didnt. The flight got to beijing ok, by this stage I was really unwell, desperete to go to loo,etc... I think the chinese security thought i looked suspicious (i dont drink or smoke), i also havent had any sleep either for about 20hours. finally got back on plane and we got delayed for over 1.5 hours no explanation, only in Chinese.wehen i finally arrived in guangzhou my nerves where so shattered i was embarassed as many people look concerned for me. Positives the food was good but having ravioli for breakfast was unusal, the staff onboard did try there best but struggled, chinese or dutch you would be ok, but for english speakers, spanish,swedish, indian, german, belgium, irish, african it was a bit chaqotic trying to understand. Seatpitch in economy was about 27inch, if you have to suffer this airline try upgrade though ive been told thats a bit of madness as well, if you can get refund go with lufthansa, emirates or go via hong kong which is only 3 hours away by train. Ive worked for many charter airlines in uk and they beat this airlines miles. This airlines will be ok for short chinese domestic, NOT internatrional, Skyteam please reconsider the partner status for china southern or give them help or else you will loose alot of business. I am still in china and already very nervous on return journey, i am very scared and dont have money to upgrade or go with other airline