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Written on: 28/11/2015 by ColtonAllen (1 review written)
I haven't even flow with China Southern yet, one leg of the flight cancelled, seat allocations not given, for a disable person who needs aisle seats. Over half an hour on hold for customer services, just totally appalling and stressful to try and deal with. Don't go there worst airline experience ever, and I fly a lot… Read Full Review
Written on: 16/06/2015 by ladymandynz (2 reviews written)
Booked with this Airline on a special deal price. Our daughter is gluten free and this did not pose a problem. The food for the rest of us was on par with other airlines, as was the entertainment system with individual up to date modules, in fact in this regard they were better than other airlines, having ipads available should there be a problem with the in seat module. Shortly before we flew I sustained a leg injury which meant I could not bend my leg and would therefore need bulk head… Read Full Review
Written on: 22/02/2015 by 452Fisher (1 review written)
On a trip to Australia one of our suitcases was delayed a week the other didn't turn up until we arrived home we had so replace the case and clothes for my wife and I at a cost of over £700, China Southern Airlines gave us £64.58 compensation, having a laugh or what? WE WON’T BE GOING WITH THEM AGAIN… Read Full Review
Written on: 21/06/2013
I prefer China Eastern over China Southern for comfort and service, but, when your only other choices are Air China and low cost Chinese Airlines that are the equivalent to a Greyhound bus, I do like to take China Southern. The food is not excellent, but it is edible. There aren't any good entertainment options on the flight, you're usually forced to watch an extremely boring PBS-like special in Chinese and very blurry/bad English Subtitles. However, there is one really good thing I have to… Read Full Review
Written on: 18/12/2012 by ecojoe (1 review written)
Travelled from London to Auckland, bought ticket from Hoodaki, best price by far, so expected a bucket shop flight but was pleasantly surprised by every aspect of the trip. Very polite Chinese staff - who all spoke some English, certainly enough to provide a good service. The announcements were in Chinese and English but not too many unlike some airlines. The food was fine, oriental theme to every meal but what do you expect from a Chinese airline, on the four legs of my journey most… Read Full Review
Written on: 05/07/2010
We booked a trip for my family of 3 persons from Ho Chi Minh (Vietnam) to Amsterdam (Netherlands) in July 2010, my parents of almost 70 years old and my brother. For this flight we have to transit in Guangzhou. In our initial itinerary we have to stay over in Guangzhou for less than 12 hours. After issuing the tickets, China SA changes our itinerary to an earlier flight which results in a transit of 23 hours in Guangzhou. We have heard about the immigration trouble in China, and immediately… Read Full Review
Written on: 23/06/2010
I am so disappointed with China Southern. I buy a Business Class return ticket from Lagos to Shenzhen for the 13th of June, 2010. Firstly, the flight is delayed for about 1:30mins at Lagos. Next, I miss my connecting flight on arrival from Beijing to Shenzhen with no apologises or notification.
I personally source a new flight which is scheduled to depart at 6pm. That is also delayed by 2hrs till 8pm without any apologies so I wait for a total of 6hrs.
Today, I get to the airport and also… Read Full Review
Written on: 15/07/2009
flight was booked with KLM and was advised the amsterdam-Guangzhou (via beijing) would be flown by KLM but was told when i wanted to check in online 24 hours before flight it was china southern and checked reviews as the flight in total was 14hours 50mins, i got very worried as reviews for them where poor. I am claustophobic and wanted a window seat as i got very nervous and aggitated in middle, i was told check in online youll get window seat. When i went to check min online i was able to… Read Full Review