False advertising, and told they have no staff to deliver. Due to give birth next week and coming home to no furniture as even the loan sofa they promised would come this week has now been delayed due to staffing issues. They make guarantees that they should not be making. I will now be coming home with my new born daughter to no furniture. Do not go to the Brigg DFS. They are out of contract from Sunday but I should have known better. Had I read these reviews before hand I would never have used them. Absolutely awful customer services and management team. Promised by one manager but because there happens to have been a change in management in the last week, the new manager is unable to comply with the original request for delivery this week. I am beyond angry and upset.

Purchased a sofa 4 years ago and still having problems with it had to reselect new sofa 3 years later ,cancelled credit agreement then retorted it again taking different amounts, no manager call backs no refunds no nothing had inshore credit purchased a bed which was told I'd receive a refund on to not get no refund manager on annual leave but can't sort refund out asked to get call back of someone higher said can't do it

Bed delivered. Not put together. They leave. Unwrap it to find two tears in the foot board that are on show, on an edge. Phone dfs. I need to have someone come out and assess it for repair. in 3weeks. I can't be given a time so I am expected to accommodate this around my job. So although dfs have delivered a damaged item, I have to arrange to sort this in my own time and have the damaged item whilst I wait. Plus I don't want a repair. I want an undamaged new item which I am paying for. I've sent photos. In the meantime my monthly payment plan will start, so I am paying for the defective item and stuck with it until someone comes out and then decides a replacement is necessary. To then await that. I've just had their sofa care people refuse a claim and had to go to the ombudsmen who awarded me compensation and replaced 2 sofas and a foot stall. I wish i hadn't believed the sofa issue was a one off and had taken my business elsewhere.

We purchased a sofa in York it cost over £2,000. The men assembled it then left (I stayed in the kitchen). When my partner returned home he checked underneath and there was a broken zip which went from the back of the sofa to the front a perfect place for our cats to cause damage. There was staples hanging out along the sofa and on the corners. I immediately rang customer service and a service manager is coming out on the 16th April between the hrs of 7am and 5pm!! Furious doesn't come close, one of us now needs to take a day off work!! Absolute joke!!

Had a delivery come today for an order that was part of £10,500 overall order This item alone was over £2000 and yet the delivery organisation selected by dfs to deliver was uninterested and poor. The bed frame was meant to have been put together and I asked if they could and response was if you want me to? The customer service for the delivery company was shocking to say the least and to be honest this has really put me off ordering with dfs in the future I need further furniture equating to approx £20k but if this is how they source their supply chain then no thank you I’ll take the money elsewhere

Just somethings for dfs limerick to consider. i bought a sofa worth 7130 euro from dfs limerick in august 2023. Withing 3 weeks the fabric had worn out. I could jot believe what has happened. It is march 2024 and it has not been fixed yet. 1. In this emerging and readily evolving market space why on earth does anyone have to ring the uk to get a message accross to dfs in limerick or galway or cork? I find this highly draconian in nature and no element of reasoning in it. 2. I find dfs policies stiff and lacking in flexibility that attracts and appease customers. No room for simple and little perks that gives and grant customers good purchasing experience. 3. You modus operandi are not explained to customers. I walk into a dfs store in limerick buy a product and an issue ensues and a i find myself dealing with a manager in galway. This information should have been at my foreknowledge before making the purchase. 4. With how stiff and rigid your policies are around your products one would expect nothing less but perfection. But that expectation was dashed as proven by the no fit for purpose lorenzo sofa i expensively bought from dfs limerick and it is a shame. I expected more given the degree of rigidity i encountered or witnessed with your service.. 5. It took about 8 or 9 weeks to get an upholstery chap over to assess a set of sofa i bought. That itself is not acceptable. It means as a customer i am not important or valued or you do not appreciate me as cutomer. these are yard sticks that has made me lost fate in dfs and and inability to resolve an issue in a well and timely fashion by the manger i galway. He messaged me saying a technician will call out to my house on aril 8. Dfs ireland is joke. 6. The manager in galway decided to proceed to order a replacement cover for the worn out sofa set i bought less than 6 months of purchase when i clearly told him what i wanted. My opinion on this sofa did not matter to him just to add. The issues is not that the fabric has worn out. Different fabrics were used in covering of the sofa. I had sent pictures to the manager on several ocassions he still thinks a replacement cover is what i need. There is no uniformity in the fabric of the entire sofa. Not only does the sofa needs a replacement cover. The entire set needs replacement cover including the body and the frame. 7 when i told him what happened to the 4 seater sofa will happen to the other sofas his response was that "well we dont know that yet". I was baffled by this. It tells me he does not know his products or have confidence in dfs products. I knew this product better than him 8 i dealt with a staff in limerick who was so unempathic to a difficult situation dfs has put me in and he lacked customer focus centered approach. these are my thoughts so far on dfs very dissapointed with dfs august 10th 2023 to march 2024 and still ongoing. Issue not resolve (8months). stay away from dfs

I am writing to express my extreme dissatisfaction with the service I have received regarding my recent sofa purchase. Five months ago, I placed an order for a sofa with your company, and since then, I have encountered nothing but problems and disappointment. Upon receiving the initial delivery, the sofa was broken, necessitating its return. After much delay, a replacement was promised, causing me to rearrange my schedule and take time off work for the delivery. However, upon the scheduled delivery date, I was informed that the replacement sofa was also damaged and wet, resulting in further inconvenience and delay. Despite numerous attempts to resolve the issue, including visits to your store and countless calls to customer service, I have received no satisfactory resolution. The lack of accountability and assistance from your customer service representatives has only exacerbated my frustration. Furthermore, the suggestion to continually reorder the sofa, despite multiple failed attempts at delivery, is unacceptable and demonstrates a lack of regard for customer satisfaction. I must emphasize the significant impact this ordeal has had on my life. It has disrupted my plans, caused unnecessary stress, and resulted in wasted time and resources. As a loyal customer, I expected better from a reputed company like yours. Regrettably, I had no choice but to request a full refund for my purchase. I have lost all confidence in your company and will not be recommending your services to others. I trust that you will take swift and appropriate action to address this matter and prevent similar experiences for other customers in the future. Honestly wasted 5 months due to poor service

Looks good but the French connection Studio sofa from DFS is the most uncomfortable sofa I’ve ever had. The one in the store was ok but was the recliner version. I specified I did not want a recliner. It came and the seats were like bricks, complain and the advice given is to wear it in like a pair of shoes! Could take three months to soften. They do begin to give but wouldn’t call it soften, they compress. Also as I had specified not a recliner I was surprised to discover, while trying to get comfortable, that the back is sloped backwards so the back cushions offer no support. It’s the recliner without the mechanism. Sit back on the seats without surrounding yourself, especially at your back, with additional cushions and you’re literally lying semi prone. I asked if I could buy a better cushions but they were adamant I couldn’t. Not helpful at all. I’ve actually had to order different fillings from an upholsterer an expense which is sadly necessary, and I’m faced with trying to find something to prop the back ones so they don’t slope backwards. Good money after bad. Don’t feel I have any option. I have backache and neck pain from this since day one. It’s been sheer misery, a waste of over a thousand pounds.

Don't buy DFS SofaCare Insurance - Don't believe what the sales people peddle when selling you this 5 year insurance policy. We were led to believe our sofa cushion's could be refilled within 5 years if they sagged or lost shape... 3 Years in and our sofa cushions have sagged considerably - After spending days trying to resolve with emails and phone calls to DFS and Guardsman, we're NOT covered. SAVE YOUR MONEY, DON'T BUY SOFACARE!

Awful customer service. Looks the business so I was a bit blinded. After 4 months limited support gives me back ache. Can't wait to pay off over the next 3 years so I can go gplan! Style over substance!

Bought a recliner sofa just over 2 years ago,cost £1300 stopped working, dfs wont look at, say that 2 year warranty as likely to break after this time, terrible customer service, wouldnt recommend at all

Purchased a superking Silentnight Eco Comfort Breathe Pocket3000 mattress 14 months ago for £1000. It is the worst mattress we've ever slept on. Like sleeping on a stone slab. After 14 months we hoped it would have given a little.but no such luck.We are cutting our losses and throwing it out and replacing it with a nice comfy Relyon mattress. Very dissapointed with the mattress and DFS.

After long long searching, we have found corner sofa we would enjoy, but after 12 weeks of waiting DFS have failed to deliver it. Today is 17th November , and estimated delivery date is 18th. No one contacted me in regards of delivery. Delivery date have been changed twice so far. Dfs didn’t even explained trouble’s they encounter. No information about real delivery date. Just horrible experience and wasted lots of time. Have chased for some other experience on facebook, so I’m not an exemption, there are a lot of people, who had same experience and had to cancel their orders. Your right to choose, but, maybe, my post will help you to decide, what furniture supplier to choose.

Simply a horrible experience. I bought two recliners ,during delivery the electric battery was not delivered ,however , after waiting for two weeks I received it, after two months only the sofa started to show color variation at several places , service engineer was not friendly at all and that's the most polite word to describe his behavior claiming it is not material issue, so whom issue or fault is it? I did not pay +3,000 for such faulty material

My vulnerable 83 year old aunt has been take advantage of. She was charged £300 for an insurance that she new nothing about. The monies waere added to her invoice , but she did not see the paperwork and nothing was discussed or signed by her. When DFS head off was told about this , she said it was her fault for not reading the paperwork an picking up the issue!! The suit she has bought is not fit for purpose. It arrived with the fabric all puckered and the recliner can not be sat in as it tips to one side as well as not returning to its correct position when put in the upright position It is shoddy work and they do not care that there sale staff are illegally selling insurance to vulnerable people I would not every recommend you purchase anything from them

Please don't waste your money on buying anything from DFS. Soon after receiving my sofa the base went completely. Reported the issue in August they were unable till September which was cancelled, then October which was cancelled. Phone customer service they said that they couldn't help me and someone would call me in 72 hours. DFS however have been very prompt with taking payments from my bank account.

I would give them -1. I paid a fortune and waited for a month, only to receive a swinging sofa! They couldn't fix the legs properly on delivery and they declined to take the sofa away on the day. I have been chasing them for a month and sent numerous videos and pictures. All they told me was to wait for another month until they send someone to "inspect the sofa". They are too lazy to watch the video of their employees not able to install the sofa, so I thought maybe share it with everyone!

I have experience very bad customer service with DFS, after returning a sofa that i purchased from DFS in June waited 5 weeks for it to arrive and it was not as stated in the description so i asked for a full refund and it was returned on the 17th September then i was told my full refund would be with me in 7 days which has not happened and had to call the DFS customer service many times only to be told that i would have to wait 21 days for a refund which is not at all acceptable as i just keep getting false promises of my refund, and this is not how you treat paying customer as they was quick enough to take my money but not quick enough to return it still , and this is definitely not acceptable so i will now take action against DFS and get bailiffs to collect the debt if my money isn’t returned forth with . Mr P Carter

After a very short period of time, the material on the sofa began to stretch unnaturally in the place where you sit and the headrest and armrest. Apart from the fact that it stretched, it also became thinner and lost its elasticity. Additionally, the sponge began to collapse. I reported the defect to DFS, the engineer came and said that nothing could be done because the changes were just too small, but that we should observe what was happening and report it. That's what I did. After a few more months, the material wore through and holes appeared, which quickly began to get bigger and bigger. After just over a year, the sofa looks worse than a 10-year-old piece of furniture, as can be seen in the photos. As suggested by the first engineer, I reported the matter to dfs again. This time they sent a different engineer whose visit to me lasted less than 2 minutes. Despite saying that he was not the one making the decisions, after less than an hour he called me and said that I had done the damage myself and he knew nothing about the previous defect report and the only solution was to report it to the insurer. How stupid! Why would I damage my expensive sofa? Additionally, this engineer encouraged me to lie so that only the insurer would take care of it, and not DFS. I reported it to dfs and people from the headquarters talked to me differently than from Manchester. People from the headquarters only informed about the next steps in a nice way, and people from Manchester... there are no words for their rudeness. I was called, who didn't even dare to give his full name, but his title was branch manager. He started by saying that the 2-year deadline had already passed and that nothing could be done. But the problem was reported before 2 years anyway. When I asked him if he had seen the photos, it looked like he had just opened them and after a few seconds he had a ready answer that he couldn't do anything about it because it was my fault that the material had stretched so much that holes had formed and the seams had come loose. His answers were aimed at not taking responsibility for the poor quality of the sofa. During the conversation, he treated me with disrespect and snub, and I could hear irony and lack of interest in what I was saying in his voice. In addition, he said that what I reported the first time was something different and had no connection with the current problem. This is a lie because I reported exactly the same thing, except that there were no holes before. Now he is trying to catch my words, taking advantage of the fact that English is not my first language and I may have problems with clearly articulating sentences. This is DISCRIMINATORY! And what's funniest in the conversation, he confirmed that he has many sofas with problems in front of him. So something is going on and I'm glad that I'm not the only one reporting factory defects in furniture. If I knew that my old 10-year-old sofa would look better than a new sofa from DFS after less than two years, I would not have gone shopping there.