DFS Reviews - www.dfs.co.uk

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Latest Reviews

★★★★★

“Corner sofa”

Written on: 24/09/2016 by 457Pollard (1 review written)

Today I had a corner sofa delivered. The crew was fantastic I received a phone call 40 minutes before they arrived. They were courteous, polite they did everything they could to make this a pleasant experience. They were very skilled, took some doors off as the it was tight to get it in. The crew is a credit to the company. The corner sofa looks great. Brilliant service. There is nothing that I did not like… Read Full Review

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★☆☆☆☆

“Shocking customer service! ”

Written on: 22/09/2016 by ShannonLR (1 review written)

Hi I'm writing in regards to a complaint I would like to make about your delivery drivers, yesterday at around 9am your drivers delivered my sofa successfully and there was no problem, due to having to use the back door and it being left open my cat had gotten out, the drivers left my property at 9:30 and I was trying to find my cat, when I couldn't I knew that she must have been in the van as she is not a outside cat and she only ever goes into the garden, so I rang your driver only 5 minutes… Read Full Review

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★★☆☆☆

“Delivery men unhelpful”

Written on: 19/09/2016

Im fuming. I was crying coz delivery men wouldnt move my old sofas from living room 7 steps to outside my front door. Dfs sales staff said they would. Delivery men said Dfs are lying. How unprofessional for the delivery men to say sales staff are lying. How dare they leave me the customer crying. I even offered them a tip to move my sofas outside my door. Didnt care i was crying. Didnt care i was willing to give them a nice incentive. Delivery men should consider a new career as baliffs, coz… Read Full Review

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★☆☆☆☆

“Leather Sofas are not made from real leather.”

Written on: 18/09/2016 by Dane60 (1 review written)

I purchased a leather suite for £3,000.00 only to find out 3 years later it was not leather but bonded or sprayed leather. However DFS promised to reupholster the sofa that was in 2008. In 2016 I am still waiting for the suite to be reupholstered. I did contact the CEO via email but received a telephone call from a person stating DFS could not help… Read Full Review

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★☆☆☆☆

“Moray Suite Good Looking Disgrace to Sit On”

Written on: 17/09/2016

We picked the Moray 4 seater settee, 2 seater Cuddler and a single chair be cause we loved the traditional style and woollen fabric. We had a good sales experience and the suite was delivered on time and set up promptly in our home. After about six weeks I had to call the store as the wooden frame could be felt easily on the back of my legs when sitting. They sent someone out within 2 weeks to check this and he agreed that there was not enough cushion in the seat and he had to cut the fabric on… Read Full Review

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★☆☆☆☆

“Eclipse TV Bed”

Written on: 27/08/2016 by Darien61 (1 review written)

Terrible bed , tv motor started to play up and has completely gone now ! Paid £500!for the better mattresses waste of money couldn't sleep and woke up in pain had to replace them . No where to put controls on side of bed just left on the floor to be trodden on . No choice which side the DVD draw is put bed built with it on the left , follow up customer service terrible . Wish I'd had the one from dreams!… Read Full Review

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★★★☆☆

“Loan furniture”

Written on: 24/08/2016 by Bellzv310 (1 review written)

Purchased a sofa that cost over £4000, received a phone call to say the sofa was being delivered on the Saturday so j arranged a disposal of my old sofas! On the Wednesday I received another phone call to say that the leather was delayed and it may be another 6 weeks!! This was after the store had confirmed a delivery slot! I complained and they arranged loan furniture to come to my property on that delivery slot! All good... Until a couple of weeks after when I realised that the furniture had… Read Full Review

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★☆☆☆☆

“Appalling order & delivery service”

Written on: 09/08/2016 by vbHoover338 (1 review written)

We ordered our lounge suite at the end of January 2016 - and it's only just been delivered in the second week of August! Initially there was some problem with the order that was placed to the manufacturer, and this was rectified by a lovely Store Manager, although we were told we had to wait another 9 weeks! But then we were told that the order hadn't been submitted on time, and it would be another 4-5 weeks on top of that 9 weeks. After yet another delay, the furniture finally arrived in… Read Full Review

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★☆☆☆☆

“DFS is Rediculous,Arrogant,Ignorant,Shameless,greedy &...”

Written on: 02/08/2016 by JavidPopal (1 review written)

1. I purchased a sofa furniture from DFS on Barclays finance. 2. 3 weeks the skin of the furniture was peeling off 3. I contacted DFS, they came and applied some sort paste on the area. 4. The problem extended to other part of sofa, so again applied the paste. 5. As the problem wasn't resolved so, I asked to replace the skin or replace as I purchased the insurance too. 6. since then, around 2014, they are ignoring, wasting time, making excuses, diverting the case and the last resort finding a… Read Full Review

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★★★★☆

“Leather corner sofa”

Written on: 27/07/2016 by Dfsddsfgyrf (1 review written)

Ordered a sofa which was delivered on the date expected. Had to be taken in through patio as delivery drivers couldn't get one piece through door to sitting room. On assembly 2 bolts were missing. These arrived 2 weeks later and we're fitted by dfs. Gentleman who arrived was very nice man and showed us how to take sora apart should we need to as we are having building work done and thought sofa couldn't be removed in future. Delivery drivers were supposed to explain that. After sales service… Read Full Review

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★☆☆☆☆

“Ignore and unresponsive to complaints, ”

Written on: 20/07/2016 by Keefa666 (1 review written)

I was mis-sold a foot stool and tried to return it on the day I received it, I was told I would get a call the next day but heard nothing 4 days later so I contacted them and was told someone would contact me, they did 3 days later after I again e-mailed and was told I could not. So I sent a complaint 2 weeks ago after 5 days I sent a second complaint, I have had a e-mail saying they will get back to me. That was 6 days a go I sent another yesterday but again nothing. Its the third week and I… Read Full Review

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★★★☆☆

“Customer service ”

Written on: 17/07/2016

On buying my perez corner sofa 3 years ago I thought the sales person was lovely, coffee on offer and couldn't do enough. I paid extra for firmer seat cushions and fabric care. On delivery 12 weeks later I was missing a footstool which I thought I had purchased. Rang up about it to be told I hadn't purchased a footstool. My invoice stated two pieces of furniture, which I presumed piece one was the sofa and piece two was the footstool. Thinking back to the day I purchased my sofa, the… Read Full Review

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★☆☆☆☆

“Buyer beware u wont get a refund if your suite collapses.”

Written on: 16/07/2016 by Misgruntal (1 review written)

Having been ill over xmas i thought it a good idea to buy my suite on line, little did i know. i orderd the angelic 3 seater sofa, arm chair and puff costing over £1,300 which arrived several wks later. After 4 mths i noticed the arms to both sofa and chair had misshaped and the base to sofa had collaped. I rang to complain where upon someone came to my house and dismantled the suite onto my lounge carpet, making no attempt to catch staples being dropped everywhere. I had a 9 wk old puppy and… Read Full Review

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Javidpopal's Response to Misgruntal's Review

Written on: 02/08/2016


Hi
I am like others one of DFS victims and would like to take DFS to court, for not taking its responsibility and the cause of suffering of many customers.
In order to take matter to court and take a collective steps, we need to have point of contact.
I have created a Facebook page under Action Against DFS, and would like you to write a short message about your experience or copy your message from Review Centre.

TOGETHER WE CAN BRING DFS TO JUSTICE !

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★★★★★

“just the best.”

Written on: 16/07/2016 by patmores (1 review written)

from the first viewing in the ipswich store the staff were exceptional,no pressure at all we had a great selection.we told the sales lady we lived in kent she replyed no problem,we put down deposit with a 12 week delivery date,9 weeks received a tex to say the sofas in the country,11 weeks phone call to give deliver date,delivered in the 3 hour slot,delivery guys exellent well done dfs… Read Full Review

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★☆☆☆☆

“Promises, promises, promises. but no delivery!”

Written on: 16/07/2016 by Larsonxx146 (1 review written)

We ordered a three pce suite and were very specific about the date of delivery as carpets were to be fitted, plus we had a wedding etc going on. We were assured by the salesman that the time frame would be fine. less than two weeks later i had a text telling me they may be delivering my suite about 10 days later! obviously i contacted the Coventry Branch i ordered from and said i could not take delivery that early due to carpets etc. I was told, don't worry we will keep your suite here for a… Read Full Review

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★☆☆☆☆

“VERY BAD STORE”

Written on: 15/07/2016 by ElianaPerez1972 (1 review written)

I WILL NEVER EVER RECOMMEND DFS TO ANYONE . I HAD TO WAIT 3 MONTH FOR SOFA, DELIVERY HAS CAME TO MY HOUSE WITHOUT A SOFA AND THEY WANTED US TO PAY A DEPOSIT WITHOUT BRINGING A SOFA? RIDICIULUS !!!!! AND AFTER THAT THEY OFFERED TO BE DELIEVERED FOR NEXT 3 DAY BECAUSE THEIR VANS ARE FULL FOR NEXT COUPLE DAYS. SHOULDN'T BE MINE AS A PRIORITY??? BETTER FIND ANY FURNITURE STORE JUST DO NOT GO TO DFS… Read Full Review

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★☆☆☆☆

“Misleading sales man”

Written on: 11/07/2016 by AydinConnolly158 (1 review written)

I ordered a moray 2 seater in a light tartan pattern, I asked about getting the storage foot stool in the same pattern, He said it did not but the oatmeal is recommended colour to match the light tartan and showed me the fabric samples. Its hard to vision with just off cuts but I trusted he's / d.f.s choice. and brought it. On arrival I looked it over and in my opinion it does not so I went back that same day to return it. I was told I could not as it was a special order I explained it does not… Read Full Review

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★☆☆☆☆

“Poor quality leather sofa! They are cheats!!!”

Written on: 10/07/2016 by Hassyb (1 review written)

Bought my leather sofa 6 weeks ago. Part of the order was delivered and one arm chair will be delivered in 4 weeks time! I paid extra for an upgraded leather. Sold by dfs staff claiming that the leather lasts longer and is very strong. On the delivery day noticed that the sofa had different leather on the arms and the cusions. I could feel the difference between the two different material used Contacted DFS store, they told me to email them pictures of the sofa and they will investigate… Read Full Review

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★☆☆☆☆

“Sale price but not for me.”

Written on: 06/07/2016

Paid £1700 for 2 new sofas but both were damaged when delivered. Paid £100 for 4 matching cushions but 3 didn't match the sofas. I rejected the total order and received a credit towards a different purchase. I chose a different style of sofa and paid £1100 more. I have been given different delivery dates and was not happy to wait more than 9 weeks for delivery. The sofas have now been reduced by £100 each but DFS wont reduce the price of my sofas and I was told I can not cancel the order… Read Full Review

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★★★★★

“delivery of suite”

Written on: 03/07/2016 by Clancy404 (1 review written)

very happy with the delivery men, and delighted with the suite, couldn't be happier. the chaps were first class, and came when they said they would… Read Full Review

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