DFS Reviews - www.dfs.co.uk

Click here if this is your business
★★☆☆☆
1.7 / 5
799
18% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
DFS - www.dfs.co.uk - Ask a question now

Media Gallery for DFS - www.dfs.co.uk

DFS - www.dfs.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“The staff and sales assistant were very friendly and...”

Written on: 25/05/2017 by AliLake (1 review written)

The staff and sales assistant were very friendly and helpful when I was choosing my furniture and were keen to get me to pay for said item. However I was told the item would be delivered to the store as was only small and didn't warrant delivery, which was fine with me. I was told that the item would be at the store aprox three weeks, which again was fine with me. After three weeks and then four weeks, no sign or phone call or email about my furniture, I went in to see them. I was told that the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wrong Order”

Written on: 06/05/2017

Horrible Place, ordered the Sofa end of January 2017, one 3 Seater and one 2 Seater . Waited 13 weeks and ended up to get two 3 Seater. When I ordered and signed the contract checked everything and all was fine but apparently they have given me a copy of the contract which is not signed by me or the guy who was taking order, it was in an envelope and the guy give it to me just before I leave the shop. When the Sofa was delivered I called the Store and they asked me to bring the copy of my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Be careful ”

Written on: 03/05/2017 by Tkc1977 (1 review written)

Be very careful if you are thinking of using dfs at beckon the sales people will try to sell you things you don't need also be prepared to be kept waiting around for along time. If you are elderly you should think of taking someone with you because you could be in danger of being forced in to buying things you don't need. My eldery mum wanted a chocolate brown sofa and was told that conker brown was the same its only because my brother noticed and went back to shop but the problems we had from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“incompetent customer service”

Written on: 29/04/2017 by jinim (1 review written)

Would not recommend DFS if you need your items delivered on time, despite the fact that they told us our items would be delivered within 2 weeks it still took 3 due to incompetence. Furniture is overpriced and customer service are rude, if you need a reliable furniture delivery company try somewhere else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst customer service”

Written on: 28/04/2017 by elCraig270 (1 review written)

I have tired of calling customer service and sending online query more than 15 times. I have been promised that my sofa will be delivered before 28th APR. Today is 28th APR. no one returned a single call. I have been promised return call more than 10 times now which I never received. Worst customer service ever!! Not a single reply to my queries. Avoid DFS if you can… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Nightmare ”

Written on: 18/04/2017 by YuremParks (1 review written)

Took almost 4 months to deliver one simple sofa that took 5 minutes to assemble. Ordered in December, staff in this major East London branch completely incompetent. Insisted on organising site survey, only to have one arranged 2 months later. Had to personally call up and check timings, only to have the survey cancelled because they took 2 hours longer than expected to reach my house, and I couldn't take any more hours off work. Rescheduled site survey ALSO CANCELLED because suddenly they wake… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Inferior Quality”

Written on: 14/04/2017 by fragglelover (2 reviews written)

Bought a suite for over £2000 4 years ago. After around 2 years the leather used down the sides of the cushion has started to split and in places the leather seats have worn to a shabby colour. Never realised we had purchased a 5 year fabric cover until was sorting out some old paperwork. What a waste of time every excuse in the book not to come and even look at the problems. Was told they would have had to have been told at the time of damage. The bigger picture for me which they can't get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“DFS Leather Armchair”

Written on: 08/04/2017 by TobiasBurke (1 review written)

Customer service good which made buying easy. Delivery before expected date. Build and quality of material of armchair poor. Ordered superior leather but this only included on the sitting area of chair. Frame is made of softwood and chipboard and quite rough in finish (thought they used hardwood frames!). Staples underneath the chair holding the leather and underside material together which have been put on in uneven lines. I have to use furniture tacks in places to stabilise the material… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of time dfs ”

Written on: 30/03/2017 by Vance348 (1 review written)

Ordered a corner sofa it came in two different colours service manager came out we ordered another one it came through different colours + there was a hole in the back plus there was a big mark on the front of it service manager had to come out again so twice I've had days off work to wait for deliveries twice I've had days off to wait for service managers now the sofa has to go back I have to have another day off to wait for collection I have a message off a manager on my answer machine saying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Basic failures”

Written on: 30/03/2017 by Charlie989 (1 review written)

Sales people told us large corner sofa would easily break down and get into house - it didn't at all. Two pieces and each would have struggled to get into any normal size door. Ridiculous but okay. Partly our fault for not pushing the salesmen for more details. Different sofa. Day off work. Waiting and waiting. Call comes through to say they tried but nobody was in. Really? Did you crawl under the window and lightly brush the door before quickly running away or are you lying perhaps? The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“listen to the reviews and DO NOT BUY FROM THIS COMPANY”

Written on: 19/03/2017 by douglaka (1 review written)

I wish I took the reviews into account when buying my new sofas. This company is terrible lack any customer service. Having ordered 3 sofas, we were contacted to delivery our products within the timeframe. However, this was the only part of the delivery that went right. 1st delivery, only 2 sofas were delivered but with the wrong feet. 2nd delivery, remaining sofa was delivered but without the mattress. 3rd delivery, mattress arrived but was disgustingly dirty. 4th delivery, mattress… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Softy and slipping away cushions”

Written on: 17/03/2017

Lydia LHF Chaise End 3s plain –fabric Sofa Although we did not expect too high quality sofa when we brought, we were a bit disappointed on on some aspects of quality afterwards. The cushions were too soft from the beginning. No chance for heavy people to sit down. Embarrasing for them!!!. That was our least concern. The main concern was the cushions do not stay in place, slipping away. We keep pushing them to the place almost every time we sit down. We often ask our visitors to make sure… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE BEING SOLD EXTRA WARRANTIES”

Written on: 17/03/2017 by PaulK59 (1 review written)

We paid a lot of money to buy two reclining 2 seat Italian made sofas just over 3 years ago. After a delay in delivery of a couple of months due to it being in a container on a ship which caught fire - I kid you not - it finally arrived. We were of course not allowed to cancel, despite the fact that DFS had in our eyes failed to deliver on time. However we were relatively happy with our overpriced sofas and had decided to take up the Interest Free Offer and pay over 4 years. I was a bit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Damaged on arrival”

Written on: 17/03/2017 by Rowlands1 (1 review written)

Appalling behaviour 15 years ago I bought a leather suite from this company I couldn't fault it. So felt confident in returning to the store in Swansea for new furniture. I bought 2 X 2 seater and one chair in leather firstly I was told I was in luck the furniture would arrive in 4 weeks however the date was changed at least 4 times and ended up waiting for 9 weeks. When the furniture arrived it was noted the chair and one of the 2 seaters had been damaged (there were chunks of leather missing)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“not good sofas”

Written on: 16/03/2017

the service was terrible and the recliners have a big gap and they do nothing about it also the staff are rude and there is not a good servise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DFS ARE AWFUL AND DO NOT DO WHAT THEY PROMISE TO.”

Written on: 10/03/2017 by bcMartin203 (1 review written)

DFE MAKE PROMISES THAT THEY CANNOT KEEP - I WISH I HAD GONE TO A SMALLER BUSINBESS WHERE THEY CARE ABOUT THEIR CUSTOMERS. DFS ARE ABSOLUTE RUBBISH - AVOID THEM AT ALL COSTS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just Don't go there !”

Written on: 02/03/2017 by AdelaideTimmons29 (1 review written)

Had to give one star as no option for none.you will be lied to and misled every step of the way.they have had our money since December. So far four different delivery dates and still no sign of our suite.not expecting great things when we do finally get it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Customer Service”

Written on: 24/02/2017

I went to DFS Carcroft. He seemed really nice when we saw him. We later found out he was only after a sale. We asked if we didn't take the 4 years interest free payment option, would they do a discount for cash, or at least drop the delivery charge. He said he couldn't do that but if we paid the £7,000 up front for all the furniture and it went down in a sale before the 5 week delivery date, then he gave me his word he would refund the difference. It all went down A WEEK LATER and he didn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DFS: Appalling furniture and customer services - ”

Written on: 23/02/2017 by Lilly-Daisy (1 review written)

I paid in full for a leather sofa (January 2017). The model was in the sale and offered at a great price, however when it arrived about 6-weeks later I was appalled at the quality of the sofa. The colour of the stitching didn't match the leather; the wadding was very poor to the extent that the wooden frame was visible on one of the arms. The was a small bit of leather missing (the top coloured coating) and it had creasing in the leather. We refused to take the item home. I made a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor quality”

Written on: 16/02/2017 by Olsondu169 (1 review written)

Wait 2 months for a sofa to be made, you expect it to be quality. Sofa arrived and had hardly any padding in the cushions so you can feel the the wooden frame underneath you. Also paid extra for the sliding feet but these bits were missed off the bottom. The sofa was very creaky as well. When I complained about it, they first sent a man to check it. He took the sofa apart and it turned out none of the screws or nails were in properly, so he pretty much re-built the frame by adding extra screws… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview