DFS - www.dfs.co.uk Reviews
Latest Reviews
★★★★☆
“Sofa lasted 23 years!”
Written on: 24/05/2013 by ZaneyJaney (1 review written)
I know that people keep slating DFS but I have to speak as I find... we bought a new sofa over 23 years ago just as my second eldest lad was born. 4 kids, 2 house moves and 23 years later it has finally come to the end of it's life!! So sad as it was a lovely design -lots of people commented on how lovely it was. Just can't find anything now we like...but would definitely buy there again! (read more)
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★☆☆☆☆
“Never DFS”
Written on: 24/05/2013 by Samerskine2013
Me and my husband walked in to sidcup branch on25.04.2013 .purchased a 3 seater sofa -2wing chairs and a throw totall coming to £4650 .paid 155 up infront and got the agreement to pay the rest instalments.we were told we will recieve everything in 5 weeks.on the day of our purchase i took my driving licence and a proof of address for the loan I was told that there was no need for any of them. After 3 days i was contacted by them to take proof of adreess in as i had an operation and in the... (read more)
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★☆☆☆☆
“Shocking rubbish from China”
Written on: 20/05/2013 by Alfredcohen
I waited 15 weeks for a leather sofa from Italy and the sales man said it was the best leather from Italy but have since found out it was made in China hence 15 weeks they delivered on a Monday damaged my walls scratched the floor.by Wednesday the cushions went flat and the leather was fading the manager came to my home and said it was within reason and for me not to sit on flat cushion what rubbish my solicitor is now dealing with this never never buy from these devious practioners (read more)
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★★☆☆☆
“Very disappointing service”
Written on: 18/05/2013 by CyrilT (1 review written)
We spent £2650 on some furniture we chose in the Taunton store; a leather two seater and two single chairs and a coffee table. The floor in the show room is on many levels so we did not realise how tall the coffee table was. They arrived today and the table is unsuitable for the room. There is also a hole in the two seater, small but in a prominent place! We do not like the coffee table and they have refused to give us a refund. It is almost unheard of these days to refuse to take back... (read more)
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★★☆☆☆
“Very poor”
Written on: 17/05/2013 by Pattenden
Just decided to review, I have put up with this poor quality for 3 years, and finally decided to post. Wish I had asked for a refund at the time!!!! The material pattern wasn't carried in to the corner of the sofa , black backing fabric clearly visible. Damage in various areas of the sofa and the house coursed during delivery. Very very poor! (read more)
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★☆☆☆☆
“Worst service ever!!!!”
Written on: 14/05/2013
Avoid this company at all costs!! I had been looking for a while for the right sofa and I thought I had found it at dfs brentford. The salesman was very quick to say "yes madam, no problem" to all of my requests. (At no point were we offered a site survey) The sofa was due to be delivered in 4 weeks. 6 weeks later I called dfs brentford to track our order, it would be delivered into the store in a few days. Delivery was arranged for the following week between 3pm and 6pm. Knowing this we... (read more)
Visit dfs.co.ukLucyst's Comment
Written on: 22/05/2013
I worked there for 2months and walked out it is all the things you have stated above. I couldn't face the above scenario 100 times a day, having to fob off customers who were quite rightly extremely angry.
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★★★★★
“Dfs droitwich. Great service ”
Written on: 06/05/2013
Excellent service from shop floor through despatch to delivery. Communication along the way. (read more)
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★☆☆☆☆
“i am currently living in brussels but originally from...”
Written on: 05/05/2013
i am currently living in brussels but originally from the uk and after looking every where in Brussels and not finding a sofa i liked i decided to buy a sofa from the uk and to get it delivered here. I bought a savoy leather corner sofa from DFS and it cost me close to 2k. It was a lot of money for me to pay for a sofa but I thought I was buying from a company with a good product. So I used my savings to pay for the sofa out right. But when the sofa was delivered to Brussels by a... (read more)
Visit dfs.co.ukTellie3126's Comment
Written on: 07/05/2013
This sofa is awful, I have spent a year trying to get mine sorted out. the leather is poor and splits. keep on with the complaints. write to head office and contact the furniture omnibusman. I have finally had a replacement offered (a totally different suite) which is being delivered this weekend. Just hoping and praying that its better quality than the Savoy.
sorry i cant be of any further help but wanted to let you know i feel your pain
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Missyzp's Comment
Written on: 09/05/2013
That's completely irrelevant if you're abroad. You went into a contract with them and the goods are not fit for purpose. Have a look at moneysavingexpert for template letters and advice. They're using that as an excuse and probably can't be bothered so let them know you're not accepting their excuses. You may lose out on the delivery and returns charge but's a lot better than being £2000 down and having a shabby sofa that isn't resalable. If you try having it repaired, they may use that as an excuse that you're invalidated the manufacturer's guarantee but don't be put off. Trust me, I got my full refund and took photos at regular intervals to show the lack of craftsmanship and failings of a poor quality product.
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★★★☆☆
“Good quality furniture shame about the after sales...”
Written on: 05/05/2013
I was completely happy with the salesman, and the whole experience. The furniture when it arrived was beautiful. Great quality. However, I had a query about the height of the sofa and chair legs. I am very tall, but the suite was high even for me. I wanted to purchase some replacement legs and attempted to phone the branch where the suite was bought. Whenever I rang, the phone rang off the hook, and they just didnt answer. I emailed customer services and have had the same response ie -... (read more)
Visit dfs.co.ukRubybuttar's Comment
Written on: 11/05/2013
Contact the Trading standards bureau or office of fair trading and tell them this and they will let you know the advice. I THINK YOU DON'T NEED TO ACCEPT A FAULTY GOOD.
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★★☆☆☆
“Appalling Delivery Service”
Written on: 26/04/2013
I told the sales people at the store in Margate that I had to have the sofa delivered on a Saturday. Fine they said. I realised that the deilvery time would be about 4 weeks but hat was OK The Delivery service phoned and said it was ready for Monday 15 April I said it had to be Saturday OK they said Sat 20th I came down from London to my flat in Westgate on Sea and waited in all day. It didn't arrive. When I enquired of the branch manager in Margate, he said it was only "approximately"... (read more)
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Showing 1 - 10 of 343 Reviews
★★★★★
“BRILLIANT CUSTOMER SERVICE SOUTHAMPTON STORE VERY HAPPY”
Written on: 24/04/2013 by AndyinSouthampton (2 reviews written)
Went into the store at HEDGE END SOUTHAMPTON just before Christmas, looking for a sofa for home, and was delat with by a brilliant bunch of guys, we will not single any one person out because from walking in to being shown sofas, given advice, sorting paperwork, delivery and installation, EVERY SINGLE STEP WAS BRILLIANT We loved DFS HEDGE END SOUTHAMPTON so much that we decided to buy new sofas for another property and when we went back 3 months later, we were met at the door like a family... (read more)
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★★★★☆
“so far so good :)”
Written on: 24/04/2013
We went into the dfs hedge end in Southampton and after spending some time chose the invincible. The kids were encouraged to have a jump around on the furniture and the salesman was happy for us to ask questions and inspect - he even told us that he personally didn't like the sofa we chose as it wasn't full leather lol. - he wasn't pushy in the slightest and let us come to our own conclusions. We eventually decided to pay extra for full leather and take 4 years interest free with a 3... (read more)
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★☆☆☆☆
“worst company ever”
Written on: 20/04/2013
I have been in dispute with this outfit for seven months now trying to get my money refunded for a sofa that was "NOT FIT FOR PURPOSE".The sofa was NOT same as the one on display even though after being assured at least half a dozen by the salesman that it would be, after ONE week the seat cushions were that bad i could feel the frame on my backside when i sat down.Their "EXPERT" came out and examined it and AGREED with ME that it was NOT right,he even took photos on his mobile phone.When i... (read more)
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★☆☆☆☆
“Smells suffocating, got a rash and my eyes were burning”
Written on: 19/04/2013 by alinamiha89
We bough a dfs sofa, it arrived 5 weeks after we order it with an awful smell. it was just gassing continuously we couldn t use our living room. We tried to call but they have the most useless customer service they just pass you from one to another without solving anything. We kept it even so for another month while leaving all the windows open and not sitting on it. eventually after that month start seating on it but it was impossible our eyes were red our nose was runny felt something... (read more)
Visit dfs.co.ukMissyzp's Response to alinamiha89's Review
Written on: 09/05/2013
You don't need the small claims court at all. They hope you'll just go away.
Try looking at moneysavingexpert website for template letters. Do not let them get away with it!! I had a full refund including delivery charges after I said I was not happy, the sofa was not fit for purpose and I am fully aware of my rights. Failing that, get in touch with Consumer Direct and tell them you're doing that. It's a lot of money to lose!
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★☆☆☆☆
“Late Late Late - not really that bothered”
Written on: 18/04/2013 by CRUNCHER-brighton (1 review written)
Bought furniture told at point of sale 12 weeks (but it will probably be in much before then). Text to be told furniture is on schedule. Then when I called about delivery told it was going to be delayed. The more delayed and no one I have spoken to - even head office seems to be in the slightest bothered. Just telling me that when they give and estimated time of arrival it can be up to another 2 weeks. DO NOT USE THEM (read more)
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★★☆☆☆
“Bought the Riva corner sofa from DFS Chester 18 months...”
Written on: 18/04/2013
Bought the Riva corner sofa from DFS Chester 18 months ago. It quickly became very shoddy looking however we had peace of mind that we were covered for stains and everyday wear (or that was how the policy was sold to us). I remember the salesman saying "they will come out everyday if needed all you have to do is pick up the phone" needless to say this was a load of tosh. The policy cost £300 and isnt worth the paper its written on. Beware there are lying salesman out there!!! DFS came out... (read more)
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★☆☆☆☆
“Appalling Customer Service and Ignorant of the Law”
Written on: 17/04/2013 by ogannon1 (1 review written)
We ordered the Cosmo from DFS Elk Mill, after seeing it on the internet and then viewing it in the Oldham store. We had to order it in a different colour to the sofa we had seen because of the chair we had bought the year before from DFS. It arrived and it looked totally different. I have asked many people to come and view it and everyone agrees it looks nothing like the sofa we viewed, of which we took a picture of. At the time I didn't know if it was just the colour or the fact that there... (read more)
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★☆☆☆☆
“DFS = Dreadfully F'ing S't”
Written on: 15/04/2013
After 4 months of ordering my sofas, they have still not been delivered. This is after being promised every day that the sofas were in the warehouse ready for delivery and having a text message sent to me saying that the delivery was on time. (read more)
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★☆☆☆☆
“DON'T DO IT!!!!!!!!!!!”
Written on: 13/04/2013
Sofa and chair now 3.5 years old but looks about 12 years old (actually now looks older than my old one looked!!) 1st problem was the seat cushions, filling was just like you get in scatter cushions so quickly matted and went extremely lumpy. I ended up having to get trading Standards involved in getting them replaced. Store very very reluctant to do it. Had engineer out 4 more times for various problems ranging from staples coming through fabric, arm frame breaking so now have big 'dip'... (read more)
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★★★★☆
“Professional Upholsterer”
Written on: 11/04/2013
I was apprehensive about a visit to inspect furniture but the upholsterer Ricky from Brent X was excellent. Very respectful and pleasant manner, had genuine knowledge and experience (unlike the brigade of wide boys in the field)just a good egg. Rare and a treasure. Note I did have a very bad experience with a bully who came to my house and would not leave also DFS Brent X. I think he's left now. No idea what will happen with the sofa as is a design/ manufacturing fault but at least its off... (read more)
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Showing 11 - 20 of 343 Reviews
★☆☆☆☆
“Useless!! Will not buy again”
Written on: 08/04/2013 by tellie3126 (1 review written)
We placed our order back in Feb 2012 for the “Savoy” Leather corner group and matching storage footstool, our order totalled over £2000.00. The in store the staff were helpful and knowledgeable. We were limited on space and they helped us to identify which suites would fit into our property. We chose a darker shade of brown leather from the one in the showroom a colour called Mocha and where advised delivery would be around 12 weeks. Fast forward to delivery day April 2012, our suite... (read more)
Visit dfs.co.ukTellie3126's Response to tellie3126's Review
Written on: 07/05/2013
Update,
So we have picked a new sofa and are expecting delivery this saturday. we went with a fabric option "felicity" as we just do not trust the quality of leather used by this store. I'm praying this suite will be eproblem free. As for my carpets, that have finally agreed to replace them.
Overall the customer service we have received has been of a very high standard however the product has been appauling. when we need to buy a new sofa (hopefully not for a few years yet) i will certainly not be going back to DFS
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★☆☆☆☆
“D-odgy F-urniture S-ales”
Written on: 07/04/2013 by soapbox17
Brought the Squire three seater, Chair,and foot stall and delivered to my home only to find days later multible problems with all the products, from: 1:stitching coming undone, 2:little and baggy padding (no lumber support)at all! 3:Scratches to the leather 4:No fire safty lables to two of the three items purchased 5:Scuffed leather 6:Decretive pins lifting out. Now if you think thats a lot on the surfice you need to turn over the products and take a look inside at the structure!!!mine... (read more)
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★☆☆☆☆
“CHEAP”
Written on: 07/04/2013
Bought leather sofa and chair 18 months ago. Quality terrible, within 2 weeks the stitching started coming away. We called DFS they sent someone to repair it but it then started to come undone again. 12 months after we bought the furniture the cushions have sagged that much, when you sit on it, you roll in the middle of the sofa. No support what-so-ever. We called DFS again to report this and they said it is not covered under the warranty and we would have to pay for the cushions to be... (read more)
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★★☆☆☆
“No weekend delivery”
Written on: 04/04/2013
Why do DFS think that it is convenient to only deliver on weekdays during office hours? Don't they realize that this is exactly when most people are at work? They think customers should just take the day off to wait for the dfs delivery people. I notice they have no problem selling their stuff on a sunday, so why such a torture to deliver it on a weekend? Hire some weekend drivers, DFS! No wonder we're in a recession with lazy manufacturers like you. (read more)
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★☆☆☆☆
“Very Stupid Romford Store Manager (Colour Blind)”
Written on: 31/03/2013 by hatedfs (1 review written)
We orderd a Mocha Sofa, after waiting 8 weeks it eventually arrived! only it came in lilac!! The 2 delivery guys also agreed it was the wrong colour. They left us with the sofas as we didnt have any at the time, on the condition that they would re-order the correct colour. The following day the store manager called to say we have got mocha sofas!!! Hummmm there was nothing he could do and told us to leave them alone and not to contact them again. He said he had been given the correct sofa... (read more)
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★☆☆☆☆
“Would not recommend DFS to anyone”
Written on: 29/03/2013 by Bluemoon1970
I bought a savoy leather corner sofa in January 2013 which was delivered 3 weeks later. After one day noticed several faults which included poor stitching, scratches and peeling leather. I complained to the Bolton store where it was purchased and they sent an upholsterer to my house who told me this is how the sofa should look!! I made an official complaint and rejected the sofa stating that the sofa was unsatisfactory and using the sale of goods act. The manager of the store then visited... (read more)
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★★☆☆☆
“Very unhappy customer”
Written on: 29/03/2013 by moore.rkm
Myself and my husband went to DFS at Stevenage today march 29th 2013, with full intention on buying tie CLAYTON suite. When we arrived, we asked to see the suite on display, only to be told it is a very popular suite, and they didn't have one on display, so why if it is so popular why were they not displaying it. We thought never mind we have seen it on the Internet, so we asked to look at the colours, so we could choose the colour leather and wood we wanted, only to be told, they could'n... (read more)
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★☆☆☆☆
“DFS Sofa? Is that what they call it.”
Written on: 25/03/2013
Bachelor Sofa ordered Jan13 received March 13. Oh it looked good when it was first installed at 4pm on 11 March. Good so far! All seats after less than 7 days resemble the feel of a toilet seat. I have sat on the sofa personally for approx 10 hours. Lumber support is non existent, and after 10 mins my back resembles that of a turtles. Comfortable? No, painful yes! Have I told you about the smell? Oh my, let's just say it makes your eyes water! Your throat sore, and you feel generally under... (read more)
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★★★★★
“Rather Late Review”
Written on: 24/03/2013
Back in September 2012 i ordered a Repose Suite, Large Sofa, Sofa bed and Swivel/cuddle chair. I had the pleasure of 'sealing the deal' with [name removed] sales advisor, who was pleasant funny extremely helpful and efficient! Rare qualities. My transaction was perfect including the delivery drivers who delivered on time also with cheerful efficiency. Thanks to you we are more than happy with our purchase..... (read more)
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★☆☆☆☆
“the worst sofa you can buy”
Written on: 22/03/2013
We bought the Rapide sofa from Dfs in August, two weeks later we had had to call for a engineer because the textile was twisting around the seat. We ask him about the standard of the sofa manufacturing and he said that this sofa have had done in the perfect way, this is a very good sofa...etc. in the end he confused himself to try to confuse us about the quality, which is terrible...the seat still twisting around, we have to twist it back every second day, the firmness in the shop was nice... (read more)
Visit dfs.co.ukSburk's Comment
Written on: 11/04/2013
hello,
This contradiction between shop models and those delivered seems v.common in all furniture. I think they're made to different specs intentionally.
How is your complaint progressing?
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Showing 21 - 30 of 343 Reviews
★★☆☆☆
“DFS Definitely not For Sitting”
Written on: 22/03/2013
I bought two leather Sofas three years ago and the fixed, non removal cushions sag like an old past its best pillow that you end up throwing out. They have not had any hard wear and tear, there is only my and my girfriend most of the time and we have started rotating them as they dont seem to be designed to stand up to the wear and tear of being sat on everyday by 2 normal people. They of course looked great when we got them and still look good but they are not built to last. My previous... (read more)
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★★★★★
“Still look great and stain warranty well worth it”
Written on: 16/03/2013
I posted previously about how pleased I was with my Bardot sofas. 2 months on they still look great. My husband spilt a glass of red wine over one of the seat cushions on Monday, so I called Guardsman and made a claim, and posted the claim form on Tuesday. Today is Friday and the stain removal company has been and the stain has been completely removed with no adverse effects to the fabric or colour. VERY impressed and so glad I took out the cover. (read more)
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★★★★☆
“first class customer service.”
Written on: 15/03/2013
I bought a clayton leather suite from DFS oldham 4 years ago. i have a 5 year warranty so i contacted them about discolouration on one of the chair arms. they said shrewsbury was my nearest store to where i live in wales. i was contacted the same day and a date was fixed for there customer service manager Will to inspect it. After consultation with us he offered to re colour the affected area which he did. I was really happy with the results. Well done will. i will be sending DFS a thankyou... (read more)
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★★☆☆☆
“Poor quality, poor assistance”
Written on: 15/03/2013
Bought a 3 seater and 2 seater leather suites, great at first had them just before Christmas Eve, within 2 weeks the cushions started to dip and flattened rather quickly. We plumped the cushions, nothing worked the leather is really saggy I can pick it up off the actual cushion it looks awful. We had a dfs assistant and service manager out, we were told to give it 6 months to flatten the seats that don't get much use, if we work with them they will work with us, after 6 months if we are... (read more)
Visit dfs.co.ukSophie1961's Comment
Written on: 21/03/2013
HI WE HAVE HAD TWO REPAIRS IN 6 MONTHS FIRST COMPLAINT REPORTED ON DELIVERY DATE, TO BE HONEST DOG EARED BACK CUSHIONS LOOK BETTER THEN THEY HAD ONCE REPAIRED. SECOND REPAIR SEAT PADS SUNK WE HAVE WAITED 3 MONTHS FOR SPARE PADS TO ARRIVE , REPAIRED TODAY SEATS ARE FIRMER BUT FURNITURE LOOKS SOMEWHAT BATTERED LIKE A FIVE YEAR OLD SOFA MAY LOOK LIKE WITH KIDS JUMPING ON IT ALL DAY.
i FEEL LIKE GIVING UP NOW.
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★☆☆☆☆
“If you are buying from DFS and you happen to have this...”
Written on: 14/03/2013 by sofabuyer2012
If you are buying from DFS and you happen to have this salesman serve you....READ EVERY WORD on the contract. Telling you he has set the contract up as you stated, ie buy now pay in a year but then actually setting up to pay now!! Be careful of this guy. He raves on and on about himself keeping you in the shop for hours so the last thing you want to do is check the whole contract.Telling us he was in the army etc but then when we referenced it again he stated he had not been in the army ... (read more)
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★★★★★
“No probs!”
Written on: 14/03/2013 by newkidontheblock78
We bought 2 leather sofas from DFS approx 9 years ago. Now 9 years later they still look almost as new, even though they have had to put up with 2 cats and 2 children! We are only looking to replace them as we wanted bigger sofas now. I was quite surprised when I read all the negative reviews on here so thought I would leave this one to show there are some good experiences from DFS. I just hope the quality is still as good now as it was then! ...... (read more)
Visit dfs.co.ukSylvannia's Response to newkidontheblock78's Review
Written on: 20/03/2013
which one did you buy. I am looking at the HALE but cannot find any review, if anyone has purchased the model let me know what you think please as a lot of money if not going to last.
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★☆☆☆☆
“NIKITA SOFA RUBBISH!!!”
Written on: 13/03/2013
I bought the nikita four seater from dfs and have had nothing but trouble with it. I'm so disappointed with it, it I just want it gone. I had it delivered and within six weeks the leg came off, off they sent someone to fix it then 5 months later the same thing happened again, they fixed again, this is the same sofa and now the leg has gone for a third time! I'm so angry and have no faith in the design. I want a complete different design!!! (read more)
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★☆☆☆☆
“Handmade in China”
Written on: 13/03/2013
They have very long wait times and they keep stating they are handmaking it but everything that has been delivered has been delivered in a box from China... So why does it take so long and why are you telling me it is being hand made for me? (read more)
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★☆☆☆☆
“Awful sofas”
Written on: 12/03/2013 by hales13 (1 review written)
Avoid DFS! Their sofas are built using cheap materials. I first bought a sofa from dfs back in October 2011. Within a month the sofa started sagging/dipping. DFS sent someone round who simply inserted some foam in the bottom to firm it up. Within a month the sagging happened again so they were called out again. The guy this time simply tightened the webbing, but yet again this did not do anything for the sagging, so they ordered new foam and filling. But yet again the sofa suffered sagging.... (read more)
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★★★★★
“leather sofas”
Written on: 09/03/2013 by susyq
I ordered two leather sofas over the phone without viewing them, a copy of the order was sent out straight away and then followed a sample of the leather the colour I,d requested. I was quoted 5 weeks delivery, it only took three weeks. and delivery was excellent, two very nice guys delivered set up cleared the rubbish away. the whole experience was great. thank you dfs. (read more)
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Showing 31 - 40 of 343 Reviews
★☆☆☆☆
“I wish I read other reviews before buying from DFS”
Written on: 07/03/2013 by UnhappywithDFS
I urge you not to make the same mistake we made buying our sofa from DFS in Belfast. We paid approximately £3,000 for our sofa including leather care, which after less than 4 years of use the stitching came apart and the leather is cracking. When we compained over a year ago, we were advised that as we are out of the 2 years manufacturers warranty, we have to pay for the parts for this to be replaced. They came and fixed the stitching but within less than 1 year the stitching fell apart... (read more)
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★☆☆☆☆
“POOR FABRIC BOBBLING”
Written on: 05/03/2013 by Bobbling
We bought range of fabric sofas called Imperial for Christmas costing £4000. Within 1 week noticed the fabric bobbling, After much to and fro with Slough store, we were informed by factory manufacturer that this is how the material performs! How can this be good quality if it bobbles and looks terrible within 1 week, not satisfactory quality, NO refund offered only exchange of cushions covers in the same fabric again?? Who wants exchange of the same poor quality fabric? Very poor! (read more)
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★☆☆☆☆
“2 chairs repaired already Faulty,repair,faulty,repair...”
Written on: 03/03/2013 by BRIAN1953 (1 review written)
First fault was a wrongly supplied footstool, and we were told that we can change it at cost price, but even though the option was given, we were not allowed to change our original order, so ended up with 2 items, one of which we didn't need. In the first few months we noticed a spring had split the felt/cloth upholstery underneath the wing chair, which I might add was bought by salespersons recommendation, as they had none in store. A repair was carried out in my home, the underfelt... (read more)
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★★★★★
“perfect:)”
Written on: 02/03/2013 by anna8128
absolutelly perfect:)delivery was on time, furniture beautiful, service great:)) (read more)
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★★★★★
“Fantastic Sofa, Great Price, Excellent Service.”
Written on: 01/03/2013 by NStanden
Just Popped into my local DFS, Hove. Saw a stunning Wham sofa, massive saving on promotion and the sofa was so good it only took me a minute to decide. We have been looking online for ages. Staff really friendly and helpfull, and not at all pushy with the extended aftercare etc. would definatly recomend this DFS, I can't understand all the bad reviews. Store was well laid out and the mixture between clasic and ultra designs modern was impressive. (read more)
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★☆☆☆☆
“Very Poor Workmasnship”
Written on: 01/03/2013
Bought a recliner, mechanically works well however This furniture is very poorly made. Very untidy, uneven, badly stapled. Seems it was stapled by a blind person. There was letherete where ther was supposed to be leather. Only the back and sides were supposed to be leather, LO and behold, other patches of leathette was there. Chip wood, not even properly painted. I was proudly told by a staffer that all their furniture was made like this. Seeking a full refund upon the receipt of this... (read more)
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★★☆☆☆
“Cheap and not so cheerful ”
Written on: 27/02/2013 by Kronos-
I often buy for my tenants and used to deal with very knowledgable staff at the Brent cross store the last few occasions I've come across the most unhelpful staff in retail one walked away when I did not want to buy leather service this service does not even apply to trade customers I collard this character he had the cheek to tell me he went for a cigarette I have spent at least £25000 with d fs Brent cross but I would now never return (read more)
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★☆☆☆☆
“AVOID”
Written on: 27/02/2013
Ordered a foot pouffe at begining of January and was told 6 weeks deliverey. I paid in full and checked the order paperwork and it said 12 weeks delivery. i challenged the salesman who said they have to put that but it would be no more that 6 weeks. Here we are 7 weeks later and still no sign of the pouffe. My husband keeps saying that it will be on a container coming from Taiwan or some other foreign clime. I have today phoned to be told that they do not have a date as yet and that it is... (read more)
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★★★★★
“Best service ”
Written on: 26/02/2013 by Ruben2007
My husband and l cannot praise DFS enough. The help and support we have been given is over and above duty by the team at Poole. They are friendly,caring and incredibly helpful. We have not experienced this any where else in retail. Moved to this area,didn't dream in a million years we would purchase from DFS because of bad press some years ago. Just looking around for ideas we were approached by a friendly salesmen. Because of the size of the sofa we were purchasing,we were stressing if it... (read more)
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★★☆☆☆
“Watershed language used casually as drinking water”
Written on: 25/02/2013
I visited a dfs store in Watford earlier this month, after being recommended by a friend. At first it was a great experience, and [name removed] was very helpful and knowledgeable. She even made my family some coffee, which was a nice touch. However, just as we were about to order, from around the corner at the back of the shop we heard repetitive foul language, in a raised voice. We were absolutely appalled and my husband went to investigate. There was a man who appeared to be a manager or... (read more)
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Lucyst's Response to CyrilT's Review
Written on: 22/05/2013
I worked at DFS and sadly that is the norm. 10/10 customers have the same problem. I used to deal with this kind of thing every day, suites delivered damaged, poor workmanship and badly stored and handled in warehouse prior to delivery. I was always told cannot cancel or refund items. They replace if damaged. It's the branch trying to meet and keep targets. Keep on at them and you will get your refund, mention miss selling, trading standards etc once you make a fuss they will do it.