DFS Reviews - www.dfs.co.uk

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Allergy from new sofa”

Written on: 24/11/2016 by debbie.martin (1 review written)

Myself and partner purchased a new sofa. After a week my son came out in a burning rash and very itchy skin on exposed skin areas such as arms and legs, Shortly afterwards myself and partner came out in same rash and spots. We are convinced this is from our sofa as we have visited GP to be told there is no infection seems more like a reaction to something and given a cream to treat this (which hasn't worked) Has anyone else experienced this it only happens when we are on sofa.???… Read Full Review

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★☆☆☆☆

“Christmas delivery is a lie!!”

Written on: 23/11/2016 by MrsBrookes (1 review written)

I was unfortunate to have to visit DFS with my Dad on 6th November. He wanted to purchase a matching sofa to the 2 seater he already has. First of all there was the hard sell. He was told a manual recliner would be too hard to use & then he was told he needed the stain guard. The salesman would not take no for an answer until i intervened and then he told me not to shout at him.I categorically did not shout but i was firm in putting my point across.Then we get to the GUARANTEED CHRISTMAS… Read Full Review

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★☆☆☆☆

“Sunderland Store - disgusting customer service”

Written on: 21/11/2016 by cobs123 (1 review written)

My daughter visited the Sunderland store yesterday morning, as a first time house buyer, looking to purchase a leather suite. She was interested in a vintage leather combination of 2 sofas and a footstool, ex demonstration and reduced from £2200 to £1678. Two cushions appeared to have imperfections which looked like a stain but which was explained as natural leather marking. My wife and I then went with her yesterday afternoon and after deciding to buy asked if there was any further discount… Read Full Review

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★☆☆☆☆

“Dodgy salesmanship”

Written on: 14/11/2016 by Carlie283 (1 review written)

If you are planning on ordering from here, question the sales staff on everything. They are sly and do not give full information. They make out that the are offering things at no extra charge and then it transpires that they have charged you. I called the Sheffield store to make a complaint about this with the salesman who originally served me and he was patronising and infuriating. They don't know the meaning of customer service!… Read Full Review

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★☆☆☆☆

“Dodgy salesmanship”

Written on: 14/11/2016 by Hooton34 (1 review written)

If you are planning on ordering from here, question the sales staff on everything. They are sly and do not give full information. They make out that the are offering things at no extra charge and then it transpires that they have charged you. I called the Sheffield store to make a complaint about this with the salesman who originally served me and he was patronising and infuriating. They don't know the meaning of customer service!… Read Full Review

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★★★☆☆

“Over Priced Glider Foot ”

Written on: 23/10/2016 by Ron54 (2 reviews written)

Bought a recliner two seat sofa and arm chair in leather which is fine but we were ripped off with their so called gliders for the feet costing £60 which are supposed to allow you to move the suite with one finger ( according to the salesman ) . When the delivery came i was expecting some sort of energy saving device but all the men did was to stick four 25mm plastic discs to the feet of which they had rolls of in the wagon. I have found the same thing at all the DIY stores for a fraction for… Read Full Review

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★★★★★

“Still going strong from purchase 12 years ago!!!!”

Written on: 20/10/2016 by Mushyjam47 (1 review written)

Having cash to spend and scouring probably every suite shop in the North West I finally settled for a leather two and three seater suite. The cost then in 2004 was just a little shy of £2,000 but boy has this suite delivered.. To be honest taking on board the helpful advice from the staff regarding keeping it clean and looking after the leather etc it still looks like new. The only wear and tear would be on the actual foam cushion seats themselves but the frame and the leather and… Read Full Review

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★☆☆☆☆

“naples garden furniture”

Written on: 08/10/2016 by Miguelh269 (1 review written)

dfs say aluminium frame but stools are mild steel and rusting there manufacture says they don't make the stools in aluminium offerd me £55 back not good enough… Read Full Review

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★☆☆☆☆

“WOULD NEVER RECOMMEND DFS ”

Written on: 08/10/2016

This company called DFS is so rude and once they've sold you their furniture (sofa) they wont listen to you or reply back to your numerous phone calls, emails and wont even provide you with an answer even if you visit them in store personally. I purchased the blink maxi sofa from them just two weeks ago. I had ordered two scatter cushions for my sofa which when they delivered the sofa the scatter cushions were missing in the delivery. I then wrote so many emails to them, phoned them several… Read Full Review

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★★☆☆☆

“full leather sofa”

Written on: 29/09/2016

I ordered a full leather corner sofa with chaise. the chaise has a lot of visible grey very cheap fabric. I hate it and would not recommend it… Read Full Review

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★★★★★

“Corner sofa”

Written on: 24/09/2016 by 457Pollard (1 review written)

Today I had a corner sofa delivered. The crew was fantastic I received a phone call 40 minutes before they arrived. They were courteous, polite they did everything they could to make this a pleasant experience. They were very skilled, took some doors off as the it was tight to get it in. The crew is a credit to the company. The corner sofa looks great. Brilliant service. There is nothing that I did not like… Read Full Review

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★☆☆☆☆

“Shocking customer service! ”

Written on: 22/09/2016 by ShannonLR (1 review written)

Hi I'm writing in regards to a complaint I would like to make about your delivery drivers, yesterday at around 9am your drivers delivered my sofa successfully and there was no problem, due to having to use the back door and it being left open my cat had gotten out, the drivers left my property at 9:30 and I was trying to find my cat, when I couldn't I knew that she must have been in the van as she is not a outside cat and she only ever goes into the garden, so I rang your driver only 5 minutes… Read Full Review

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★★☆☆☆

“Delivery men unhelpful”

Written on: 19/09/2016

Im fuming. I was crying coz delivery men wouldnt move my old sofas from living room 7 steps to outside my front door. Dfs sales staff said they would. Delivery men said Dfs are lying. How unprofessional for the delivery men to say sales staff are lying. How dare they leave me the customer crying. I even offered them a tip to move my sofas outside my door. Didnt care i was crying. Didnt care i was willing to give them a nice incentive. Delivery men should consider a new career as baliffs, coz… Read Full Review

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★☆☆☆☆

“Leather Sofas are not made from real leather.”

Written on: 18/09/2016 by Dane60 (1 review written)

I purchased a leather suite for £3,000.00 only to find out 3 years later it was not leather but bonded or sprayed leather. However DFS promised to reupholster the sofa that was in 2008. In 2016 I am still waiting for the suite to be reupholstered. I did contact the CEO via email but received a telephone call from a person stating DFS could not help… Read Full Review

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★☆☆☆☆

“Moray Suite Good Looking Disgrace to Sit On”

Written on: 17/09/2016

We picked the Moray 4 seater settee, 2 seater Cuddler and a single chair be cause we loved the traditional style and woollen fabric. We had a good sales experience and the suite was delivered on time and set up promptly in our home. After about six weeks I had to call the store as the wooden frame could be felt easily on the back of my legs when sitting. They sent someone out within 2 weeks to check this and he agreed that there was not enough cushion in the seat and he had to cut the fabric on… Read Full Review

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★☆☆☆☆

“Eclipse TV Bed”

Written on: 27/08/2016 by Darien61 (1 review written)

Terrible bed , tv motor started to play up and has completely gone now ! Paid £500!for the better mattresses waste of money couldn't sleep and woke up in pain had to replace them . No where to put controls on side of bed just left on the floor to be trodden on . No choice which side the DVD draw is put bed built with it on the left , follow up customer service terrible . Wish I'd had the one from dreams!… Read Full Review

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★★★☆☆

“Loan furniture”

Written on: 24/08/2016 by Bellzv310 (1 review written)

Purchased a sofa that cost over £4000, received a phone call to say the sofa was being delivered on the Saturday so j arranged a disposal of my old sofas! On the Wednesday I received another phone call to say that the leather was delayed and it may be another 6 weeks!! This was after the store had confirmed a delivery slot! I complained and they arranged loan furniture to come to my property on that delivery slot! All good... Until a couple of weeks after when I realised that the furniture had… Read Full Review

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★☆☆☆☆

“Appalling order & delivery service”

Written on: 09/08/2016 by vbHoover338 (1 review written)

We ordered our lounge suite at the end of January 2016 - and it's only just been delivered in the second week of August! Initially there was some problem with the order that was placed to the manufacturer, and this was rectified by a lovely Store Manager, although we were told we had to wait another 9 weeks! But then we were told that the order hadn't been submitted on time, and it would be another 4-5 weeks on top of that 9 weeks. After yet another delay, the furniture finally arrived in… Read Full Review

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★☆☆☆☆

“DFS is Rediculous,Arrogant,Ignorant,Shameless,greedy &...”

Written on: 02/08/2016 by JavidPopal (1 review written)

1. I purchased a sofa furniture from DFS on Barclays finance. 2. 3 weeks the skin of the furniture was peeling off 3. I contacted DFS, they came and applied some sort paste on the area. 4. The problem extended to other part of sofa, so again applied the paste. 5. As the problem wasn't resolved so, I asked to replace the skin or replace as I purchased the insurance too. 6. since then, around 2014, they are ignoring, wasting time, making excuses, diverting the case and the last resort finding a… Read Full Review

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★★★★☆

“Leather corner sofa”

Written on: 27/07/2016 by Dfsddsfgyrf (1 review written)

Ordered a sofa which was delivered on the date expected. Had to be taken in through patio as delivery drivers couldn't get one piece through door to sitting room. On assembly 2 bolts were missing. These arrived 2 weeks later and we're fitted by dfs. Gentleman who arrived was very nice man and showed us how to take sora apart should we need to as we are having building work done and thought sofa couldn't be removed in future. Delivery drivers were supposed to explain that. After sales service… Read Full Review

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