DFS Reviews - www.dfs.co.uk

Click here if this is your business
★★☆☆☆
1.7 / 5
773
18% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
DFS - www.dfs.co.uk - Ask a question now

Media Gallery for DFS - www.dfs.co.uk

DFS - www.dfs.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Disgusting! Horrendous, useless awful.... that is the...”

Written on: 13/01/2017 by markh50 (1 review written)

DFS struggled to actually take my initial order for a set of 3 sofa's. I had to return to store 5 TIMES just to get the order completed. I offered to pay upfront but the manager offered me a meagre discount to take out finance, they then took 4 different attempts to get this either on to their system, into a calculator correctly or in the end actually have the right sofa's on the order!!! Once they finally arrived at 7pm two days before Christmas a whopping week and 10hours late the 3 sofa's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BREAKING NEWS - Navy is no longer navy! (Sunderland Store)”

Written on: 13/01/2017 by Mememememe73 (1 review written)

Visited the Sunderland Store on Wessington Way and saw the corner sofa I wanted (Arran). I then ordered it online at a later date. When it arrived the cushions were a different colour to what I had originally ordered and also there appeared to be no stain guard applied to the fabric. Contacted Customer Services who after several weeks sent a service manager of some sorts to inspect the sofa who stated the sofa did have a stain guard on it but it was quite normal for the sofa to stain, I then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont Call Customers Liars”

Written on: 09/01/2017 by SteveA1968 (1 review written)

Having spent a lot of money on what was apparently a high quality 3 piece suite from the Basildon store we have found this not to be the case. They have done the bear minimum to get out of the warranty period before accusing my wife on the phone today of being a liar. The strapping on the sofa is not fit for purpose and provides little support but they are refusing to do anything about it saying it is our word against the ex-member of staff, who sold us the goods as to how good the quality etc… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute garbage!”

Written on: 08/01/2017 by MrGRS (1 review written)

I bought a chair in 2016, on 2 separate occasions their upholsterer has added extra foam and made repairs etc within weeks of purchase. Im now left with a chair which is like sitting on a sack of flour. My arms and legs go numb after sitting on it for a while. Their head of customer service was exctremely rude. I am now buying another chair from another company...never buy anything from DFS...poor quality materials, design and customer service!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Glow Corner sofa”

Written on: 26/12/2016 by Murphy-Altjp325 (1 review written)

Poor quality, long wait for the service team to come out and re stuff a sofa that is not even a year old. The seat has gone for the third time! Was told not to sit on the same seat and rotat each day. The arm rest is made from hard cardboard wood that is about 1 mm thin. The repair man scratched our oak floor pulling the sofa in and out. Never will I buy a sofa from DFS again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“delivery ”

Written on: 23/12/2016 by Finneganpq258 (1 review written)

Order ref:53ZCF8204 9th of Jan delivery date for a pre Christmas delivery order. Sales person tells me everything I want to hear to make a sale but then don't delivery any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Alert!! HAIR GREASE Alert!!”

Written on: 14/12/2016 by dwcanoe (2 reviews written)

I purchased a leather settee from Dfs and after barely 3 months noticed the colour was peeling off the leather .I contacted Dfs and they duly sent a service manager to look at the problem who then applied a surface coat to hide the blemish .THIS DID NOT SOLVE THE PROBLEM .I have over the last months had numerous repeat visits by a service manager and a panel has been replaced and others have been surface treated but still there are serious cosmetic problems with the settee. I have had emails… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“lies...lies and more lies”

Written on: 10/12/2016 by marks638 (1 review written)

Bought the Toward corner sofa £1500 after asking the sales manager to confirm that it WAS a modular sofa.....11 weeks later they deliver a broken 2 corner 2.....NOT a modular corner sofa....Store manager in the Cambridge branch was very rude and abrupt just wanting to state.....'you got what was ordered'.....Yes dickweed I got what you ordered...Not what I was sold....BIG....BIG difference, also it is now broken as well........Service manager coming to look at it....Can he show qualifications… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely Shocking Customer Service”

Written on: 09/12/2016 by Kashmoni (2 reviews written)

We are buying a £6k sofa so expect the level of service to be 10/10. We made an order and just found out on Saturday our finance was refused due to electoral role data. We accept this and are happy to pay cash. 1. Online it was showing that the order finance has been approved and the sofa is being delivered. Why has this misinformation been given to us giving us false hopes? 2. We were repeatedly called during the day by the sales representative. A female. She was desperate for a payment of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Freya”

Written on: 08/12/2016 by 131McIntyre (1 review written)

Love,love,love my new sofa. Having decided to get a new sofa I spotted the Freya. The salesman in Hull was wonderful and explained everything. We decided to take out the stain protection and my sofa was delivered on agreed day. Communication was good with emails,texts and a phone call to arrange delivery and keep us up to date on the expected delivery time. All in all I am very happy with the service and most of all I love my new sofa!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stevea1968's Comment

Written on: 09/01/2017

Just wait its all good at first but once there are problems they will run a mile from you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“They told me the recliner moters had a lifetime guarantee ”

Written on: 03/12/2016 by JamesGood (1 review written)

Ive had to callthem out twice once for one of the motors and once because the lumber support on the sofa back was sunk. The motor was not covered they said the salesman had no right to tell me it was he had since been sacked. The next time the man said I was lucky because he was also a time served upholsterer. He went to his car and brought a bag of sponge filling dissapeared around the back of the sofa pulled up the back flap and unzipped the leather stuffed some filling inside and fastened it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Allergy from new sofa”

Written on: 24/11/2016 by debbie.martin (1 review written)

Myself and partner purchased a new sofa. After a week my son came out in a burning rash and very itchy skin on exposed skin areas such as arms and legs, Shortly afterwards myself and partner came out in same rash and spots. We are convinced this is from our sofa as we have visited GP to be told there is no infection seems more like a reaction to something and given a cream to treat this (which hasn't worked) Has anyone else experienced this it only happens when we are on sofa.???… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Christmas delivery is a lie!!”

Written on: 23/11/2016 by MrsBrookes (1 review written)

I was unfortunate to have to visit DFS with my Dad on 6th November. He wanted to purchase a matching sofa to the 2 seater he already has. First of all there was the hard sell. He was told a manual recliner would be too hard to use & then he was told he needed the stain guard. The salesman would not take no for an answer until i intervened and then he told me not to shout at him.I categorically did not shout but i was firm in putting my point across.Then we get to the GUARANTEED CHRISTMAS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sunderland Store - disgusting customer service”

Written on: 21/11/2016 by cobs123 (1 review written)

My daughter visited the Sunderland store yesterday morning, as a first time house buyer, looking to purchase a leather suite. She was interested in a vintage leather combination of 2 sofas and a footstool, ex demonstration and reduced from £2200 to £1678. Two cushions appeared to have imperfections which looked like a stain but which was explained as natural leather marking. My wife and I then went with her yesterday afternoon and after deciding to buy asked if there was any further discount… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dodgy salesmanship”

Written on: 14/11/2016 by Carlie283 (1 review written)

If you are planning on ordering from here, question the sales staff on everything. They are sly and do not give full information. They make out that the are offering things at no extra charge and then it transpires that they have charged you. I called the Sheffield store to make a complaint about this with the salesman who originally served me and he was patronising and infuriating. They don't know the meaning of customer service!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dodgy salesmanship”

Written on: 14/11/2016 by Hooton34 (1 review written)

If you are planning on ordering from here, question the sales staff on everything. They are sly and do not give full information. They make out that the are offering things at no extra charge and then it transpires that they have charged you. I called the Sheffield store to make a complaint about this with the salesman who originally served me and he was patronising and infuriating. They don't know the meaning of customer service!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Over Priced Glider Foot ”

Written on: 23/10/2016 by Ron54 (2 reviews written)

Bought a recliner two seat sofa and arm chair in leather which is fine but we were ripped off with their so called gliders for the feet costing £60 which are supposed to allow you to move the suite with one finger ( according to the salesman ) . When the delivery came i was expecting some sort of energy saving device but all the men did was to stick four 25mm plastic discs to the feet of which they had rolls of in the wagon. I have found the same thing at all the DIY stores for a fraction for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Still going strong from purchase 12 years ago!!!!”

Written on: 20/10/2016 by Mushyjam47 (1 review written)

Having cash to spend and scouring probably every suite shop in the North West I finally settled for a leather two and three seater suite. The cost then in 2004 was just a little shy of £2,000 but boy has this suite delivered.. To be honest taking on board the helpful advice from the staff regarding keeping it clean and looking after the leather etc it still looks like new. The only wear and tear would be on the actual foam cushion seats themselves but the frame and the leather and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mememememe73's Response to Mushyjam47's Review

Written on: 13/01/2017

Do you work for DFS????

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“naples garden furniture”

Written on: 08/10/2016 by Miguelh269 (1 review written)

dfs say aluminium frame but stools are mild steel and rusting there manufacture says they don't make the stools in aluminium offerd me £55 back not good enough… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WOULD NEVER RECOMMEND DFS ”

Written on: 08/10/2016

This company called DFS is so rude and once they've sold you their furniture (sofa) they wont listen to you or reply back to your numerous phone calls, emails and wont even provide you with an answer even if you visit them in store personally. I purchased the blink maxi sofa from them just two weeks ago. I had ordered two scatter cushions for my sofa which when they delivered the sofa the scatter cushions were missing in the delivery. I then wrote so many emails to them, phoned them several… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview