DFS Reviews - www.dfs.co.uk

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Latest Reviews

★★★★★

“Excellent Service from Dfs Reading when there's a...”

Written on: 29/10/2014 by Cheryl305 (4 reviews written)

I purchased my second three piece suite from dfs about a year and a half ago. I was really pleased with the style and look of it. I had a problem with the cleaning of it. I had purchased the wipes from dfs but they didn't last long so I just used a damp cloth. Both caused a problem, the colour would rub off the leather. They sent someone out who repaired the patches by spraying them but this did not stop it from happening in other places. They came out again and said it would be sorted. He… Read Full Review

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★★★★★

“Excellent Service from Dfs Reading when there's a...”

Written on: 29/10/2014 by Cheryl305 (4 reviews written)

I purchased my second three piece suite from dfs about a year and a half ago. I was really pleased with the style and look of it. I had a problem with the cleaning of it. I had purchased the wipes from dfs but they didn't last long so I just used a damp cloth. Both caused a problem, the colour would rub off the leather. They sent someone out who repaired the patches by spraying them but this did not stop it from happening in other places. They came out again and said it would be sorted. He… Read Full Review

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★★★☆☆

“Be aware online pictures of the Pavilion recliner...”

Written on: 29/10/2014 by dunning26 (1 review written)

We bought a Sofa bed, electric recliner and a foot stool. The sofa bed and stool where fine, but we had a design query on the recliner,unfortunately we were unable to test out the recliner in the store as it was not available, but was shown the item on line. When the chair was delivered the folding out leg rest has a centre piece which does not lay flush and does not support any part of the leg. We requested a home visit to get an explanation as to why this was the case. We where told that it… Read Full Review

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★☆☆☆☆

“DFS faulty furniture disgusting rude appalling service!!!”

Written on: 27/10/2014

Brought our sofas in March 2014, firstly they messed up our credit agreement ended up having to drive back to store twice each time a 90 min round trip! Sofa took 11 weeks to arrive, since then had nothing but faults, sofas not put together properly, 5 repair men out over 16 months, having to take time off work for each visit the Store manager finally agreed to come out and assess, he didn't even turn up when he said he would, finally now agreed to exchange but as sofa has delisted there is no… Read Full Review

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★☆☆☆☆

“Furniture is of very poor quality and in my case , not...”

Written on: 26/10/2014 by ReeceCrouch57 (1 review written)

Furniture is of very poor quality and in my case , not fit for purpose. Staff do not communicate with each other or in my case do not act on my complaints even their head office once notified passed it back to store knowingly at the end of day are putting you back to square one without resolution . They have both failed acknowledging complaint by letter . This is the second time this has happened I hear you say why go back? I say had no choice given they were not prepared to give me a refund… Read Full Review

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★★★★★

“Excellent after sales service”

Written on: 24/10/2014

We bought our 2 sofas from DFS Oldham branch, about 4 years ago. The sale was straightforward & we were given good advice on which would be best for our lounge layout. We recently noticed that a couple of bolts had come out of one of the sofas, contacted DFS who duly sent out a repair man from Preston, he was just excellent, we cannot thank him enough. He checked both sofas to make sure everything was working right, and that we were satisfied with what he had done. So well done DFS for your… Read Full Review

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★☆☆☆☆

“Terrible sales approach”

Written on: 18/10/2014 by fgButcher282 (1 review written)

Went to buy a sofa at DFS Milton Keynes but saleswoman was so annoying that I gave up. Not only she was following us like a vulture, when we asked a question she was very patronising. … Read Full Review

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★☆☆☆☆

“corner sofa came two days ago very poor not well made...”

Written on: 17/10/2014 by davidlee42 (1 review written)

sofa is really very poor very badley made poor leather I don't think it is leather funny smell with it not worth the money tried to get them to take ot back manager very rude said I am stuck with it well will not as I am taking DFS to the county court they may be dfs but they are not law to them selfs they think they are well they have got a big shock coming as I am taking them to court… Read Full Review

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★☆☆☆☆

“Ignorant staff at cork store”

Written on: 11/10/2014 by Shellymac (1 review written)

Went to the store in cork to look for an entire living room, credit card to hand and ready to use, walking around with our measuring tape for about 15 mins not a single member of staff came near us, we were well dressed and obviously not just browsing, we ended up walking out and going else where, where we got much better value and were treated very well, so glad we didn't buy in dfs… Read Full Review

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★★☆☆☆

“Over promised but under delivered!”

Written on: 07/10/2014 by Emma07 (1 review written)

I have recently moved into a new property, so needed to buy a new sofa. I went to many shops but the sales lady at the Gallows Corner branch in Romford called Jemma, was very pleasant and extremely helpful and her service was second to none so I decided on DFS. However, my review is the after sales which were non-existing! After being told my sofa would be on "express delivery" only taking 21 days, I chased DFS to check where my sofa is. To my dismay I was told that it will take longer and I… Read Full Review

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★☆☆☆☆

“Bad quality! ”

Written on: 06/10/2014 by rcYoung115 (1 review written)

Bought my 3rd sofa from dfs and last!! Other 2 sofas were great, but the last has been shocking. Asked the service manager to come out, he couldn't get out of my home quick enough. Everything stains the sofa even water, and the sofa bobbles if someone sits on it, therefore we have a sofa that can't be sat on. Dfs, will do nothing about the shocking quality of the sofa, very frustrating! I will never buy another sofa from them and if something is wrong with your sofa the costumer service is… Read Full Review

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★★☆☆☆

“sofa with recliners - not fitted correctly from the start”

Written on: 02/10/2014 by Andy250 (1 review written)

Bought a 4 seater sofa with recliners at each end. Will NEVER buy another sofa from DFS. The left recliner had a gap big enough to get two hands through. It looked horrible. Tried to complain but kept getting told that it was normal and the gap would close in time. After a month of the gap getting bigger we eventually got a guy to come out who proceeded to unhook the recliner and stand on the structure to try and bend it to fit. He reconnected but the gap was still there, albeit smaller. Then… Read Full Review

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★★★★★

“First class service ”

Written on: 26/09/2014 by 246Cantrell (1 review written)

Looked at various stores at DFS were the best , friendly sales man , bright and bubbly , no pressure , good phone communication re, delivery date . Lovely delivery men , so helpfull and friendly !! Can't fault D F… Read Full Review

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★☆☆☆☆

“3 time buyer...never again!”

Written on: 23/09/2014 by Jonathan_Han (2 reviews written)

So this is the 3rd sofa purchased from DFS and the last! So the delivery date came and went, nothing from DFS. So I rang the central number who told me to ring my local store who told me they had not heard form the factory. Okay so email the CEO to be told they should know in 3 weeks from the factory when they can expect delivery; and then they can look to arrange with me. So I guess the sofa we ordered in August "MIGHT" make it here for Christmas! Great in-store service (really nice… Read Full Review

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Tanyafewings's Response to Jonathan_Han's Review

Written on: 29/09/2014

Oh my god I'm having same trouble only worse they deliever the wrong sofa assured me to take it and new order would be deliereved straight away as soon as it was ready since then I've went around in a circle it's such a long storey but now anyway I went to store went mentle only to be reassured my order was going through that day would be deliever this Friday I phoned today for an update apparently there has been a glitch in the computer system it was never ordered I'm moving on to a solicitor I'm so angry right now I just order 1200 euro curtains to match my new sofa and lots off other things and now I'm stuff with a multicolor off everything

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Tanyafewings's Response to Jonathan_Han's Review

Written on: 29/09/2014

Oh my god I'm having same trouble only worse they deliever the wrong sofa assured me to take it and new order would be deliereved straight away as soon as it was ready since then I've went around in a circle it's such a long storey but now anyway I went to store went mentle only to be reassured my order was going through that day would be deliever this Friday I phoned today for an update apparently there has been a glitch in the computer system it was never ordered I'm moving on to a solicitor I'm so angry right now I just order 1200 euro curtains to match my new sofa and lots off other things and now I'm stuff with a multicolor off everything

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tanyafewings's Response to Jonathan_Han's Review

Written on: 29/09/2014

Oh my god I'm having same trouble only worse they deliever the wrong sofa assured me to take it and new order would be deliereved straight away as soon as it was ready since then I've went around in a circle it's such a long storey but now anyway I went to store went mentle only to be reassured my order was going through that day would be deliever this Friday I phoned today for an update apparently there has been a glitch in the computer system it was never ordered I'm moving on to a solicitor I'm so angry right now I just order 1200 euro curtains to match my new sofa and lots off other things and now I'm stuff with a multicolor off everything

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★☆☆☆☆

“absolutley disgrace”

Written on: 22/09/2014 by Mariabak (1 review written)

To who it may concern at dfs head office, this is my Navona power recliner and 2 seater fitted sofa I purchased from you delivered the 27th April 2012 with a five year leather care cover that was paid for on top of the value I paid for my suite and pouffe £2,122. This suite is JUST over 2 years old and never had so many issues with a suite in my life! it is a disgrace and I have been fighting these problems since 4th December 2013 when the first issue with suite was reported (still in… Read Full Review

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★☆☆☆☆

“Six Weeks after the Delivery Due Date and Still No Sofas”

Written on: 22/09/2014 by RussellBurgess (1 review written)

OK, so thus far, we have ordered sofas from DFS (one 4 seater and one 2 seater) and were informed that it was very likely that we would get the sofas early, but if not they would take 6 weeks. It came up to 6 weeks and we hadn't heard ANYTHING from them to let us know if they were late, on time, early – nothing. So my other half phoned them, only to be told they would be a week late. Fair enough though – we pointed out that we’d been told they would probably be early and we hadn't heard… Read Full Review

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★★☆☆☆

“Poor after care service for a new and unused sofa couch”

Written on: 21/09/2014 by 446Gunn (1 review written)

Received new 2str recliner couch 18/09/14, sat on it and it separated. contacted DFS next day who sent 2 men to rectify but unfortunately they did not have a bolt and plate to repair this and left, I received a call sometime later to tell me that a service manager would be out on the 29/09/14 and not before even though there was concerns how unsafe it was to us. well done DFS your so good NOT… Read Full Review

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★☆☆☆☆

“Poor quality workmanship”

Written on: 17/09/2014 by Caroline455 (1 review written)

Ordered a Kennedy two sweater sofa and a foot stool in ranch hide. Initial delivery quoted was 4 weeks but this was then almost 6 weeks - reason given was that a ship couldn't land. An excuse I note that DFS used back in July and still using in August. On the news I note that other container ships had no trouble landing complete with unexpected guests of immigrants! On delivery the wrong colour footstool was delivered and that was sent back with the delivery men . My sofa was delivered on a… Read Full Review

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★★★☆☆

“DFS Wade Sofas - Rejected Under 'Sale Of Goods Act'”

Written on: 30/08/2014 by Jonathan-london (1 review written)

Purchased 2 x Wade Leather Sofas earlier this year from DFS (lrg & Med).. the 'Old Kent Road' shop salesman was superb and so very helpful, the delivery was ontime and by perfect delivery men, so far so good I though!... I had choosen this range for it's smaller overall size compared to the other sofas on 'Steroids' at the store.. Following the sofas delivery, I sat on the large sofa later that night, after a couple of hours I began to tilt!..literally Sink on one side!! over the next few… Read Full Review

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★☆☆☆☆

“Awful, Dreadful ... Avoid”

Written on: 28/08/2014 by TheSlades (1 review written)

We ordered a sofa from the Romford store delivered via Basildon in Feb 13. We never used the sofa until the Aug as we had to have unexpected construction works carried out and the sofa was stored in the dining room until early August. Within just 2 months the sofa hasdstarted to bow and is significantly lower than when it arrived. We specifically ordered the sofa with height in mind as we have elderly parents and my mother who has MS struggles to get up from a low sofa. The sofa in the middle… Read Full Review

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