DFS Reviews - www.dfs.co.uk

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Latest Reviews

★★★☆☆

“New sofas”

Written on: 01/05/2016 by Malloyky390 (1 review written)

The order process in the MK showroom was simple and efficient. We were told it would take 3 weeks to make our sofas. It duly arrived after 3 weeks and the sofas were fine. The whole experience however was spoiled by the rude and unprofessional delivery men. First they dragged the sofa over our threshold smashing the bottom draft excluder. Then I requested that they remove their shoes before they walked in over our cream carpet. I was supprised that they did not carry those plastic shoe… Read Full Review

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★★★★★

“Service beyond expectation”

Written on: 01/05/2016 by Reynoldsky156 (1 review written)

I visited the dfs store at Birstall on 28th April and greeted immediately. The fast and efficient service provided by all members with a prompt response to my problem was excellent. I would certainly recommend this store both for purchases and after sales service. Their coffee and tea also takes some bearing. Once again thanks to you all… Read Full Review

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★☆☆☆☆

“Unhelpful customer service, Rude!”

Written on: 26/04/2016 by McCartyie73 (1 review written)

Told 7 weeks for delivery, now been 9.5 weeks. Not kept informed by Sunderland store, I had to keep ringing up. Woman at Sunderland store, very unhelpful and abrupt, wasn't bothered at all about concerns. Expected goods 5 days ago, again delayed, promised a morning call and I'm still wAiting at 12.45 pm. There happy enough to take the 55.00 delivery charge of you, not bothered after that when it comes for you, as long as you have paid for it. I will be going on every site possible and local… Read Full Review

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★☆☆☆☆

“POOR QUALITY”

Written on: 19/04/2016 by CharlieWoodward (1 review written)

Leather peeling inside 2 years, looked worse than a 15 year old suite we had got rid of in favour of DFS suite. Now replaced it, a man came to dispose of the settee and chair and had to cut settee in half to get it out of the house. The inside had cardboard as a backing and he was able to cut it very easily. Build was poor. Not a cheap option we went for original cost over £1200… Read Full Review

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★☆☆☆☆

“Sofa Beds from Eastbourne DFS and both Faulty on Delivery ”

Written on: 14/04/2016 by noonesin (1 review written)

We ordered a Sofa bed from the Eastbourne branch of DFS and when the it arrived it was poorly made (stitching was no good and there were holes in the fabric) it was also damaged the feet were bent out of shape. They said they would repair it (even though it had just arrived and we had not used it)!!!!!!. They finally said they would replace it and had to wait over 10 weeks for the new one to arrive which was just as bad as the first one. Now considering this sofa costs over a £1000.00 they… Read Full Review

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★☆☆☆☆

“Stay clear”

Written on: 08/04/2016

Our sofa was bought oct 14 And what a discrace ,we payed £2600 payed extra for foam and extra insurance After our cushions started going saggy Home visit 1..replacement cushion covers Home visit2....replacement foam Now there saying it's the way it goes When u pay that amount for a sofa my god u expect it to be just perfect , Stay clear of the farrow range In fact stay clear ,save your money and buy yourself a decent sofa… Read Full Review

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★☆☆☆☆

“had my sofa delivered great...until..”

Written on: 06/04/2016 by Jasmine987654321 (1 review written)

I had my 2 arm chairs delivered on Monday which was fine until I realised one of the blokes had walked through mud all through my sitting room on brand new carpets which are less than a week old! I phoned the store I purchased them from and she said she had to contact A different store as that's where they came from and someone would call me asap! An hour went past and still no phone call. I then had a call from th delivery man and he said I understand I trod some mud on the carpet? It wasn't a… Read Full Review

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★☆☆☆☆

“Arden sofa”

Written on: 06/04/2016 by Silverstar555 (1 review written)

The Aden sofa started pilling after about 8 months even though we were advised by two stores this would not happen. It looks like we have had it years! Dfs are not interested. I will never set foot in this shop again!!!!!!!… Read Full Review

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★☆☆☆☆

“Invincible sofas - total rubbish”

Written on: 05/04/2016 by JaslynMcGee (1 review written)

We bought two of the above sofas and i can only say that after two years they are only fit for the bin. They are the most uncomfortable sofas on the planet. After a few months the leather started peeling and it was a lighter colour so looks horrible. They came out to look at it and decided to re-colour it to cover the light patches. The seats also started to sag so they re-padded them. Would definately never buy from there again. Luckily we managed to sell one sofa as it was hardly used and… Read Full Review

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★★☆☆☆

“Newbury 3 seater”

Written on: 22/03/2016 by Bounty12 (1 review written)

Anyone had problems with this sofa comes in two halves which creaks when you sit on the part that joins the two seater bit. This is a manual recliner already had service manager X two to look at it also had some more webbing put on it and according to them it is okay. Suite new in December 2015 but wish I had not got rid of my old suite. Apparenly they do not make the three seater as a whole because of health and safety is this true? Would have been nice to know this at the shop. … Read Full Review

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★☆☆☆☆

“Faulty sofa !! Rude staff !!! Worst customer service...”

Written on: 22/03/2016 by jg4532 (1 review written)

We bought a sofa four months ago the fabric on it is sagging and looks like something we've had for years . Complained and had a technician out to look at the problem after weeks of asking ! Only to be told there is nothing they can by there Darlington manager who has the worst customer service skills I have ever come across and certainly no management skills at all . We will never shop here again and had problems from start to finish with this order disgusting service and a very expensive sofa… Read Full Review

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★☆☆☆☆

“Wasted my time”

Written on: 20/03/2016 by Adyholcombe (1 review written)

I ordered a 4 seater sofa from these clowns and explained we lived in a town house - they offered a site survey and assured me it would fit - upon delivery it wouldn't - they cancelled the order - no compensation at all - had it been my error I would have had to pay 20% to return it - unprofessional clowns… Read Full Review

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★★★★★

“Beautiful sofas”

Written on: 18/03/2016 by jyGreen1948 (1 review written)

Have just taken delivery of two three seater Mendez leather sofas. They are slightly larger than the measurements on website, but luckily this is not a problem. They are just beautiful and very supportive for my dicky back, also have a higher seat than my last ones so are ideal for getting out of as you get a bit older. The delivery men were fantastic (Wetherby DFS) very friendly and they put the sofas where we wanted them and took away all rubbish. The only gripe I have is that when ordering… Read Full Review

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★☆☆☆☆

“FAULTY RECLINER”

Written on: 16/03/2016 by BentleyPittman103 (1 review written)

Bought a settee out of DFS had nothing but trouble with the handle to pull out for the recliner seat, with in my 2 year warranty they fixed it, and the last time it was faulty i had a week left in my warranty they said by the time they come out to see the seat the warranty will run out, STINKING ATTITUDE!!!!… Read Full Review

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★☆☆☆☆

“Never buy DFS again”

Written on: 15/03/2016

Bought the sofa a couple of years ago and got persuade to buy additional insurance which was an absolute waste of money. The fillings of the cushions are such inferior quality and started sagging just after 1 month. No heavy use, I am the only person using it most of the time Call the store and the person came round just that you had to 'puff' it up and DFS was not prepare to replace the cushions. I wish I did not replaced the one I bought from Beadle which I had for 20 years, cushions… Read Full Review

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★☆☆☆☆

“Fake 5 years warranty!”

Written on: 11/03/2016 by Kais (1 review written)

I have the same story of the last reveiw. Stain in recently bought leather sofa , I called castelan insurance and after 2 months and twice missed appointment they said build up stain and not covered with insurance . Poor quality leather… Read Full Review

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Blossom50's Response to Kais's Review

Written on: 24/03/2016

I paid for the extra cover and marks still show on the sofa. Waste of money. Also sofa waste of money been back to factory three times and still no good. Unable to sit on it comfortably.

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★☆☆☆☆

“5 year leather warranty”

Written on: 10/03/2016 by Janiemcc (1 review written)

We bought a leather 2 seater sofa,+ 3 seater single chair and matching footstool. Only had it just over 7 weeks and due to a one off accidental stain (sweat due to having a temperature) claimed on the 5 year leather cover warranty we purchased for an additional £250. To cut a long story short insurance won't pay out claiming it was a gradual build up over time. Considering we only spend approx 3 hours each evening in the sitting room how can they even consider that this was due to gradual… Read Full Review

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★☆☆☆☆

“DESPICABLE SERVICE”

Written on: 10/03/2016

BUILDING THE BEDS : PUT SCREWS AND NUTS COMPLETELY OUT OF PLACE. THE MATTRESS WAS PUT ON THE BED UPSIDE DOWN THE WOODEN SLAT 9 OF THEM CRACKED I HAVE TO FIX ALL ON MY OWN. ON TOP OF THIS THEY LEFT TWO SINGLE BEDS WITHOUT BUILD THEM AT ALL. CONSEQUENTLY I HAD TO BUILD THE TWO BEDS DISPOSING THE WHOLE RUBBISH THIS PEOPLE LEFT BEHIND. I DID REPORT THE CRACKED WOODEN SLAT. NOTHING HAPPENS NO ANSWER AT ALL UNTIL TODAY. I CAN NOT TELL ABOUT THE QUALITY OF THE… Read Full Review

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★★☆☆☆

“Poor service and over charging”

Written on: 08/03/2016 by Ruben1988 (1 review written)

I had a black leather 3 seater after 4 repairs I insisted on an exchange up until this pint dfs had been ok tbh .. I said I'd be able to put towards another suite if I liked something else and since they was going to sell my 3 seater as " a second " they where gonna make plenty of cash out of me it was authorised and all notes on system I was told I could go any dfs so I went gallows corner ( big mistake ) I got told I had to go to original store of purchase 1-30 min drive as I had moved then… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 08/03/2016 by maigret (1 review written)

We were going to post about our unfortunate experience with this company but seeing so many negative comments about them wecannot see the point.WE are particularly angry about the attitude of their warranty company Castellan Warranties.By all means buy a policy for 175 pounds but virtually everything is excluded although we were promised cover for every eventuality.In fact the salesman said he had used his own policy several times.Needless to say we shall not be using either of these outfits… Read Full Review

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