Written on: 02/04/2013
These people are really really excellent. We both found the whole experience very easy and the people very helpful. We would recommend Cool Diamonds as an alternative to using retail shops. They also have an excellent policy on refunds and if you need to get your rings altered. Plus of course very good value for your money. We not only ended up with a far superior Diamond but paid less money. They explained the differences in cut, clarity size etc etc and do not push their products but... (read more)
Written on: 20/03/2013 by LucasUK (1 review written)
I am one of those guys who like quality, reasonable price and good customer service. Those 3 points were met when I found Cool Diamonds on the Internet, and finally after a meeting in London. I spend over 2 hours discussing basically everything, from the ring shape to details of the diamond. I ended up with a masterpiece: 0.5 carat diamond, D, VS1, 3x excellent (GIA certificate) in white gold. The seller, Mark, was honest with me and the whole conversation was in really friendly... (read more)
Written on: 24/10/2012 by MJury
I came to Cool Diamonds with nothing more than an idea of what I was looking for in an engagement ring. The sales team there were very helpful, happy to take time to show me Diamonds varying in colour, clarity, carat and cut with no pressure or obligation to buy. After taking their expert advice onboard and doing some further research of my own I established a shape and style of ring that I was looking for. The team there gave me a fair price and their expert craftsmen (or woman in this... (read more)
Written on: 17/10/2012 by adamh2010 (1 review written)
I have always been very apprehensive about buying online, especially something of such high value. Thankfully they had a showroom in London, I was told numerous times by friends to buy a GIA certified diamond and was happy that Cool Diamonds sells nothing but GIA. When visiting their show room in London, they talked me through all the various styles of ring, I had a basic idea of what style I wanted, they took there time and I did not feel rushed at all. When it came down to choosing the... (read more)
Written on: 12/10/2012
The elegant entrance without a diamond in sight made me wonder what I would find when I was around Greville st/Hatton Garden. I rang the bell and I had a quiet professional welcome before being taken through a complex set of high security doors. When I reached the sales room I had my own individual expert to talk to, he seemed to have all the time in the world for me. We looked at all sorts of designs. He drew out of me what I liked and what I was worried about. He suggested designs which... (read more)
Written on: 17/09/2012 by senojharas (1 review written)
Having purchased an unusually shaped engagement ring Cool Diamonds were able to provide expert advice on the best way to compliment it. The finished result is amazing and the two rings look like they were made as a set. We couldn't have been happier with the service that Cool Diamonds provided, from the initial discussion to the after sales care - they come highly recommended by us. (read more)
Written on: 11/09/2012
We got my engagement ring and both our wedding rings from cool diamonds and I have recommended them to all my friends since! Their customer service is excellent and they really take their time with you to make sure you pick your dream ring. We spent hours trying on different styles and ended up customising slightly one of their designs. Then they copied the band of the engagement ring to make a wedding ring which matched perfectly. The sales assistants and ring designers offered helpful... (read more)
Written on: 06/09/2012
The CoolDiamonds web site is excellent. You can customise and view in 3D all of the designs and get an instant price. There's great information about choosing a stone which is great for the uninitiated and allows you to balance size, qualit, colour and match with your chosen design. If you don't fancy buying online direct from the website, it's well worth paying a visit to the store in Hatton Garden. The staff in the shop are knowledgeable and welcoming, and give great, balanced advice.... (read more)
Written on: 23/08/2012
Hi all, I do not live int he UK so i had to do my shopping online and after looking through a tone of websites Cool Diamonds stood head and shoulders above the rest. The first thing I liked was the website which was clear and easy to understand. The second thing was the pricing which was very competitive when compared to the other sites i looked at. I need to get my item to me quickly and the team at Cool Diamonds made sure i got it when i needed it. Throughout the transaction i felt safe... (read more)
Written on: 10/07/2012
I just wanted to thank cool Diamonds for the assistance in creating such a perfect ring. They gave me advice so that I could utilise my budget effectively and my fiancée was blown away by it! Cool diamonds will always hold a special place in our hearts. (read more)
Written on: 08/05/2012
After a whole year of engagement ring studying I finally decided purchase it from Cool Diamonds. High street jewelery shops seemed to be a rip-off for the quality of diamond received so after looking carefully at the reviews for Cool Diamonds & knowing I could visit their showroom I spoke to them directly & they all knew their stuff very well & were very helpful. I was really happy when it arrived as promised and the diamond was beautiful & bigger & better than I imagined . I will be using... (read more)
Written on: 13/04/2012
I wanted to buy a pair of diamond studs, but knew the quality I wanted would be out of my budget on the High Street. I started searching on line and found the Cool Diamonds website, which offered exactly the design I was after. I telephoned a couple of times to find out more about the service and products on offer. After some further searching I decided Cool Diamonds offered exactly what I wanted at a very good price. I telephone the shop and spoke with Daniel who was more than helpful... (read more)
Written on: 31/03/2012
Overall a good experience. Our first purchase was the engagement ring. We saw Robert and we were treated very well and he explained the qualities of the diamonds and what we would receive for our money. We made an order, paid a reasonable deposit and the ring arrived by special postal delivery as promised - and my partner is so so happy with it!! She has received many compliments. We then made a Saturday appointment with Cool Diamonds to see Robert for the wedding ring (to match). When we... (read more)
Written on: 24/02/2012 by kim_ji2001 (1 review written)
Travelled to London Kings Cross on the Train, then just one stop on the tube to Farringdon station. Its then literally about 3 to 4 minutes walk to Cool Diamonds. I spent a long time with a gentleman, he must be praised for his patience as we had many stones and rings out to look at. He was most helpful and knowledgeable when selecting the stone. I opted for a Platinum ring with a GIA Certified 1.01 carat Diamond. We had measured my Girlfriends finger a long time previously at a local... (read more)
Written on: 09/12/2011 by BenMitchell (1 review written)
Cool Diamonds and its excellent staff makes buying rings - what could be a pretty nerve-wracking experience for many men! - an absolute joy. They benefit from a great central London location in the heart of the diamond district while the expertise of their informed, professional and affable staff is second-to-none. In particular, Cherie Birks deserves special praise for her brilliant attitude, super-efficient style and vast knowhow with jewellery. Cool Diamonds also has a vast range... (read more)
Written on: 26/07/2011
Dear Sir/Madam, I feel compelled to write this email in praise of your company and a particular individual, Mr Robert O'Farrell. We came to your showroom seeking a very special set of rings for our upcoming Wedding, we had a very specific brief that we wanted to be met. After an initial disappointment that was not the fault of Robert but rather one of the other members of the team, we decided to see Robert who had also provided us with an excellent service when we purchased our Engagement... (read more)
Written on: 22/07/2011
I must thank Cool Diamonds yet again !! for a exquisite piece of jewellery, not only is my partner the proud owner of a Jasper Conran engagement ring, she will now also receive this beautiful and unique, matching necklace before our special holiday to Australia. Please give my special thanks to your goldsmith, who made this specialist piece, it is truly beautiful. I would have no hesitation at all in recommending Cool Diamonds to anyone who is considering the purchase of that very... (read more)
Written on: 26/08/2009
I got my engagement ring from Cool Diamonds in 2003. Being a picky bride I was the one researching and selecting the engagement ring and I went for Cool Diamonds because of the rave reviews and the picture on the web of a beautiful modern princess cut rubover setting - my dream ring! The service was fantastic, we selected a diamond to meet our budget and the ring was stunning and it still is. We were so impressed we bought our wedding rings there and I am now looking at the eternity rings 5... (read more)
Written on: 24/07/2009
wary of buying something so costly over the internet, but WOW, the ring is fantastic. Never seen a better diamond. The service was brilliant, and the ring arrived exactly on time. I dont normally leave reviews (too lazy), but this shop deserves it. Thank you for a fantastic engagement ring, all I need to do now is pop the question. Slight problem, we fell out last night..:(
Anyway, just to finish off, when I opened the box, I was truly delighted...and for a man to be delighted at a ring must... (read more)
Written on: 02/06/2009 by littledevil6
Excellent, very helpful and friendly staff. My partner and I decided to buy an engagement ring from Cool Diamonds as they had got some really great reviews. They were brilliant from start to finish!
We set a budget before we went to pick the ring/diamond and told Cool Diamonds, the nicest thing about them was they didn't try and make us spend a penny more than our budget (almost unheard of in retail!) and they got the best stone that they could for what we were willing to spend. I ended up... (read more)
Written on: 24/02/2009 by dogorman (1 review written)
I have only the nicest things to say about cool diamonds!
Today I received the ring I ordered and I have to say, WOW!!!
I had researched buying an engagement ring online and found cool diamonds to be one of the more recommended sites and now I see why.
This is by far the best diamond I have ever seen. It seems to have a life and brightness of it's own. You have made me a happy man and my fianc e is beside herself.
Top job lads... A very happy customer. (read more)
Written on: 07/01/2009 by sunny8412 (1 review written)
I'm always a little unsure when it comes to buying on the internet and so I actually looked up reviews on this store before purchasing! Most were good so I felt confident enough to buy! I'm so glad I did! I picked my engagement ring from cool diamonds and they couldnt have helped me more! When I purchased the ring I didn't need it in a hurry, but then we set a date for the engagement party and so I wanted to have my ring for then! I emailed the store to see if it was possible and they... (read more)
Written on: 26/12/2008
I bought a diamond engagement ring for my wife to be from Cool Diamonds. We were helped in choosing the design and deciding on exact spec of the diamond. All our questions were answered (even the stupid ones) we were not rushed and there was no hard sell. Their range is very extensive and was easily viewable as the screen was projected. Once we decided it took about 2 days for collection. Would definitely recommend! (read more)
Written on: 13/12/2007 by LW128 (1 review written)
My fiance and I went to Cool Diamonds, Hatton Gardens, to buy my engagement ring. On the first visit, ie the selling part, the service was unsurprisingly very good. However, the sales person measured my ring size incorrectly and the ring, when it was ready, was far too big (ie size H1/2 instead of G).
I had to have sizing beads put in. This time another assistant measured my ring size and I left the ring at the showroom. This was when the poor service started.
On Friday, I was told by an... (read more)