Cool Diamonds Reviews

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★★★★★
4.8 / 5
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Cool Diamonds

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Latest Reviews

★★★★★

“Friendly, professional and knowledgeable!”

Written on: 22/08/2013 by jotay17 (2 reviews written)

My fiance bought my engagement ring from Cool Diamonds and not only am I very happy with the ring but so is my fiance. It's not easy to find a jeweler that also customise semi-precious stones, and after some searching online, he managed to find Cool Diamonds that did. According to him, the sales person was very friendly, professional and knowledgeable. I was also shown the website and it is very impressive and professional. You can choose the design, type of diamond and semi-precious stone… Read Full Review

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★★★★★

“Buying Diamond Rings”

Written on: 02/04/2013

These people are really really excellent. We both found the whole experience very easy and the people very helpful. We would recommend Cool Diamonds as an alternative to using retail shops. They also have an excellent policy on refunds and if you need to get your rings altered. Plus of course very good value for your money. We not only ended up with a far superior Diamond but paid less money. They explained the differences in cut, clarity size etc etc and do not push their products but rather… Read Full Review

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★★★★★

“Don't be fool with high street chains, go to Cool...”

Written on: 20/03/2013 by LucasUK (1 review written)

I am one of those guys who like quality, reasonable price and good customer service. Those 3 points were met when I found Cool Diamonds on the Internet, and finally after a meeting in London. I spend over 2 hours discussing basically everything, from the ring shape to details of the diamond. I ended up with a masterpiece: 0.5 carat diamond, D, VS1, 3x excellent (GIA certificate) in white gold. The seller, Mark, was honest with me and the whole conversation was in really friendly atmosphere… Read Full Review

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★★★★★

“Excellent Service And A Quality Product”

Written on: 24/10/2012 by MJury (1 review written)

I came to Cool Diamonds with nothing more than an idea of what I was looking for in an engagement ring. The sales team there were very helpful, happy to take time to show me Diamonds varying in colour, clarity, carat and cut with no pressure or obligation to buy. After taking their expert advice onboard and doing some further research of my own I established a shape and style of ring that I was looking for. The team there gave me a fair price and their expert craftsmen (or woman in this case)… Read Full Review

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★★★★★

“Couldn't be happier!!!!”

Written on: 17/10/2012 by adamh2010 (1 review written)

I have always been very apprehensive about buying online, especially something of such high value. Thankfully they had a showroom in London, I was told numerous times by friends to buy a GIA certified diamond and was happy that Cool Diamonds sells nothing but GIA. When visiting their show room in London, they talked me through all the various styles of ring, I had a basic idea of what style I wanted, they took there time and I did not feel rushed at all. When it came down to choosing the… Read Full Review

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★★★★★

“Friendly informed and fanatical about quality diamonds”

Written on: 12/10/2012

The elegant entrance without a diamond in sight made me wonder what I would find when I was around Greville st/Hatton Garden. I rang the bell and I had a quiet professional welcome before being taken through a complex set of high security doors. When I reached the sales room I had my own individual expert to talk to, he seemed to have all the time in the world for me. We looked at all sorts of designs. He drew out of me what I liked and what I was worried about. He suggested designs which… Read Full Review

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★★★★★

“Wonderfully unique rings”

Written on: 17/09/2012 by senojharas (1 review written)

Having purchased an unusually shaped engagement ring Cool Diamonds were able to provide expert advice on the best way to compliment it. The finished result is amazing and the two rings look like they were made as a set. We couldn't have been happier with the service that Cool Diamonds provided, from the initial discussion to the after sales care - they come highly recommended by us… Read Full Review

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★★★★★

“Relaxed sales and flexible design service”

Written on: 11/09/2012

We got my engagement ring and both our wedding rings from cool diamonds and I have recommended them to all my friends since! Their customer service is excellent and they really take their time with you to make sure you pick your dream ring. We spent hours trying on different styles and ended up customising slightly one of their designs. Then they copied the band of the engagement ring to make a wedding ring which matched perfectly. The sales assistants and ring designers offered helpful advice… Read Full Review

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★★★★★

“Premium service, bespoke design, excellent prices.”

Written on: 06/09/2012

The CoolDiamonds web site is excellent. You can customise and view in 3D all of the designs and get an instant price. There's great information about choosing a stone which is great for the uninitiated and allows you to balance size, qualit, colour and match with your chosen design. If you don't fancy buying online direct from the website, it's well worth paying a visit to the store in Hatton Garden. The staff in the shop are knowledgeable and welcoming, and give great, balanced advice. I… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 02/09/2012

The staff spent plenty of time with my husband helping him choose an engagement ring and later with both of us choosing wedding rings. We have recommended Cool Diamonds to family and friends… Read Full Review

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★★★★★

“Fantastic products with excellent customer service!”

Written on: 23/08/2012

Hi all, I do not live int he UK so i had to do my shopping online and after looking through a tone of websites Cool Diamonds stood head and shoulders above the rest. The first thing I liked was the website which was clear and easy to understand. The second thing was the pricing which was very competitive when compared to the other sites i looked at. I need to get my item to me quickly and the team at Cool Diamonds made sure i got it when i needed it. Throughout the transaction i felt safe and… Read Full Review

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★★★★★

“Utterly amazing”

Written on: 10/07/2012

I just wanted to thank cool Diamonds for the assistance in creating such a perfect ring. They gave me advice so that I could utilise my budget effectively and my fiancée was blown away by it! Cool diamonds will always hold a special place in our hearts… Read Full Review

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★★★★★

“Stunning! Very Happy!”

Written on: 08/05/2012

After a whole year of engagement ring studying I finally decided purchase it from Cool Diamonds. High street jewelery shops seemed to be a rip-off for the quality of diamond received so after looking carefully at the reviews for Cool Diamonds & knowing I could visit their showroom I spoke to them directly & they all knew their stuff very well & were very helpful. I was really happy when it arrived as promised and the diamond was beautiful & bigger & better than I imagined . I will be using… Read Full Review

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★★★★★

“Fantastic customer experience”

Written on: 24/04/2012 by mcupid (1 review written)

Very friendly, yet completely professional experience! No pressure environment. Great pre sale and post sale service! Would highly recommend!… Read Full Review

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★★★★★

“Great Value!”

Written on: 13/04/2012

I wanted to buy a pair of diamond studs, but knew the quality I wanted would be out of my budget on the High Street. I started searching on line and found the Cool Diamonds website, which offered exactly the design I was after. I telephoned a couple of times to find out more about the service and products on offer. After some further searching I decided Cool Diamonds offered exactly what I wanted at a very good price. I telephone the shop and spoke with Daniel who was more than helpful and… Read Full Review

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★★★★☆

“Ecellent Value/Quality”

Written on: 31/03/2012

Overall a good experience. Our first purchase was the engagement ring. We saw Robert and we were treated very well and he explained the qualities of the diamonds and what we would receive for our money. We made an order, paid a reasonable deposit and the ring arrived by special postal delivery as promised - and my partner is so so happy with it!! She has received many compliments. We then made a Saturday appointment with Cool Diamonds to see Robert for the wedding ring (to match). When we… Read Full Review

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★★★★★

“Stunning Ring - So many people comment on its beauty!!!!!!”

Written on: 24/02/2012 by kim_ji2001 (1 review written)

Travelled to London Kings Cross on the Train, then just one stop on the tube to Farringdon station. Its then literally about 3 to 4 minutes walk to Cool Diamonds. I spent a long time with a gentleman, he must be praised for his patience as we had many stones and rings out to look at. He was most helpful and knowledgeable when selecting the stone. I opted for a Platinum ring with a GIA Certified 1.01 carat Diamond. We had measured my Girlfriends finger a long time previously at a local jewellers… Read Full Review

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★★★★★

“Cool Diamonds - fabulous service, superb rings!”

Written on: 09/12/2011 by BenMitchell (1 review written)

Cool Diamonds and its excellent staff makes buying rings - what could be a pretty nerve-wracking experience for many men! - an absolute joy. They benefit from a great central London location in the heart of the diamond district while the expertise of their informed, professional and affable staff is second-to-none. In particular, Cherie Birks deserves special praise for her brilliant attitude, super-efficient style and vast knowhow with jewellery. Cool Diamonds also has a vast range of… Read Full Review

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★★★★★

“Service par none....C/o Robert ”

Written on: 26/07/2011

Dear Sir/Madam, I feel compelled to write this email in praise of your company and a particular individual, Mr Robert O'Farrell. We came to your showroom seeking a very special set of rings for our upcoming Wedding, we had a very specific brief that we wanted to be met. After an initial disappointment that was not the fault of Robert but rather one of the other members of the team, we decided to see Robert who had also provided us with an excellent service when we purchased our Engagement… Read Full Review

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★★★★★

“Cool Diamonds Simply the Best !!”

Written on: 22/07/2011

I must thank Cool Diamonds yet again !! for a exquisite piece of jewellery, not only is my partner the proud owner of a Jasper Conran engagement ring, she will now also receive this beautiful and unique, matching necklace before our special holiday to Australia. Please give my special thanks to your goldsmith, who made this specialist piece, it is truly beautiful. I would have no hesitation at all in recommending Cool Diamonds to anyone who is considering the purchase of that very special… Read Full Review

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