BT Vision V Box Reviews
Latest Reviews
★☆☆☆☆
“Yes - The BT Vision Box is that bad!”
Written on: 23/05/2013 by stevejs1 (1 review written)
I received my Vision+ Box yesterday and immediately plugged it in - setup was easy and I was quite pleased until I started using it. The menu system and EPG is so awful - all the bad things mentioned in these reviews are true - the interface must have been designed pre-Apple who showed the rest of the market that technology could be good to use. I have had Sky+ and Youview before and these are both streets ahead on usability. Next, the Video quality is bad - my TV looks excellent on its... (read more)
★☆☆☆☆
“Absolute rubbish service”
Written on: 19/05/2013
Signed up for bt vision and broadband, engineer duly arrived to install. He informed me that he had only been instructed to install bt vision and off he went, taking my personal broadband router with him. After spending the rest of the day on the I got no where, sent 4 emails to customer services and finally got a reply, another appointment was made to have vision installed, I stayed in all day and no engineer arrived, again after many emails customer services contacted me, I had had enough... (read more)
★☆☆☆☆
“Do not join- money robbing!”
Written on: 18/05/2013
We had been with BT for just under a year when our BT box started going wrong due to a software update. After about 5hours of sitting on the phone with them attempting to help us to reboot the system it still didn't work! BT wanted to send out an engineer to assess the box but advised if they find itis a problem with the wiring we would need to pay a charge of £100 for the pleasure (from what I have read on forums the bt engineers found that it was in fact problems with wiring 99% of the... (read more)
★☆☆☆☆
“Waste of time and money”
Written on: 13/05/2013
Bt vision worked well for a year but shortly after renewing my contract the catch up stopped working completely. Now it works on very occassionally preferring to freeze avery few seconds. Sometimes it stops completely and the box has to re load. After hours on the phone to Bt and an engineer being sent round I am no further forward. No one seems to attempt to understand the complaint and no one offers a solution. The last guy said it was because of the upgrading that is about to happen but... (read more)
★☆☆☆☆
“TOTAL RUBBISH”
Written on: 12/05/2013
I have had the latest BT vision package for 5 days. It has crashed for the last time during a series I was watching it took 10 minutes to re boot. I am cancelling the service and returning to Virgin or Sky. It would not turn on yesterday until I had removed the power lead and attempted to power up 3 times whilst holding on the phone to BT's International call centre who just follow instructions on screen. They insist on sending an engineer out not understanding that I would have to take the... (read more)
★★★★☆
“Great Service”
Written on: 28/04/2013
Had BT Vision for some time and yes a few bugs but mostly sorted and didnt spoil the viewing! Have now upgraded to extra channels and for £15/month and can honestly say I think it is really worth it. (read more)
★☆☆☆☆
“Absolute Obsolesent Rubbish”
Written on: 27/04/2013 by slippets
Owner of this rubbish box for 2 years, just getting rid to move to another provider including telephone and broadband. If the box did not freeze ( green screen ) or had to be re-booted several times a day ( 10 minute re-boot ) usually when a good program was on then there was a problem! The hardware is very slow, transition from screen to screen is a frustrating pain. Sometimes scheduled recordings just did not record. Utter Rubbish, thats what will be returned in their recyling bag!!! (read more)
★☆☆☆☆
“Useless pause button”
Written on: 25/04/2013 by Gemcorma (1 review written)
When I press the pause button the screen freezes OK but a black information band appears obscuring the bottom half of the screen, this stays there till I press play. I cannot see any detail of the frozen picture in the bottom half of the screen while the black band is there. It means I cannot examine anything at all in detail; sports, documentaries, quizzes, etc. What is the point of this ludicrous feature? The manager of the help-desk I spoke to was no help, he just said all the BTVision... (read more)
★☆☆☆☆
“Absolute junk”
Written on: 22/04/2013 by mogmad (1 review written)
I joined BT Vision 6 months ago, constant lock-ups on the box meant that it had to be changed after a few weeks. On Saturday 20th April, I turned on and the screen notified a software update, this failed several times and the box again locked up. BT Technical help had to manually update the box, all recordings were lost and we were without a system over the weekend. This equipment is not fit for purpose, it is rubbish of the first order. I was promised a follow -up call today within 45... (read more)
★☆☆☆☆
“The most expensive cheap deal ever!!”
Written on: 19/04/2013 by Gowans999 (1 review written)
Changed from SKY to BT as told by a telephone sales person it would be much cheaper to have full package from BT. My first 3 bills totalled over £350 with the last bill over £170 for 1 month. This did include line rental, internet (infinity) 1 call from land line and 3 films from BT on demand service. No warnings were given before they took the money from my bank via direct debit, so watch out if you have changed to BT the bills are coming, if you haven't changed yet DON'T stick to free... (read more)
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Showing 1 - 10 of 122 Reviews
★☆☆☆☆
“New Vision Box”
Written on: 04/04/2013 by sandrian (1 review written)
The new vision is service is awful, I feel sure that someone, somewhere, was paid a fortune to look at every other platform, including YouTube, to come up with a trendy, modern service. What they actually achieved was to produce a service that is cumbersome to use and nowhere near as good as the old one, when we originally were told that there would be changes we were upset to hear that we would lose all our recordings and that there was nothing we could do about it but, we hoped that a new... (read more)
Mogmad's Response to sandrian's Review
Written on: 22/04/2013
The update on Saturday 20th failed and all our recordings were lost, absolute junk, and I will be writing to Watchdog on this.
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★☆☆☆☆
“The worst service for you and your TV .”
Written on: 02/04/2013 by Budevets (1 review written)
This TV service is so poor , which combined with an atrocious customer services team who now have resorted to lying, meant that I have just paid £500 pounds to terminate this joke of a service, that's how bad it is . When I return to Virgin however I will save more than that over the first year .BT you have now lost a customer for life, and I really hope you all expire painfully of Ebola . (read more)
★☆☆☆☆
“What has happened to BT VISION”
Written on: 28/03/2013 by annihalation
We have had BT Vison for the last year having had virgin media. Bt vison was upgraded a few days ago. This has now turned into the worst TV experiance I ever had. Several friends also hate it and people will leave BT if they dont give us the option of returning to the old system. There is nothing to like about the new system as you have to go through to many layers to get to the program you want. (read more)
Dickfrance's Response to annihalation's Review
Written on: 20/04/2013
I agree fully with this review. Firstly, the new interface is awful. On the TV channel selector you move the TV channel and all the channels move making it a sick making experience to look at the screen. Secondly when you press hold on the screen all the gumph about the chanel is held on the screen blocking 1/4 of the screen. Also when you press play again the gumph stays there for about 5 seconds. This is incredibly annoying for those watching sports as the screen is then blocked out at the base when searcing for such as a goal. Thirdly, you cannot set a record time precisely which can be very annoying as tied to BT set channel'programme times. Fourthly, Sky sports channels price jumped from £12 per month to £21 per month. Fifthly, it will not show HD channels. Sixthly, the sound quality is nowhere near as good as the basic TV sound through the arial. Seventh, the visual quality is not as good as normal TV,. Eigth, the catchup channels crash regularly or are so slow to load it is irritating. This upgrade is the most unbelievably retrograde step. To cap it all I just cancelled sky sports with the required months notice and it was turned off within a week!! Had planned a few matches and rang up and they could not understand why it had been terminated so soon!! Maybe it is because I am a loyal customer that they can abuse me!!!
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★★☆☆☆
“What on earth happened??”
Written on: 25/03/2013 by Jfw13
Well we were all quite looking forward to a new look bt vision. We had all the bumps through and it all looked great. It was a little disappointing to know that all that great tv we had recorded would be lost but we could just about live with that!! At the weekend we got the update screen, and having navigated thru the set up mode we waited with anticipation. The process was quite quick. We loaded it up .... So what used to be a very easy process to get to iplayer etc, now takes... (read more)
★☆☆☆☆
“absolutey shocking all round tv freezes and so i'm...”
Written on: 15/03/2013
absolutey shocking all round tv freezes and so i'm left no picture and even when i rebot it still goes off after about 10 minutes it happen's 5-6 times A night so i rang bt and they are aware of issues with the box and its still not fixed and bt's customer service really sucks as they can't fix the problam i have with the box as its been 4 months of this so take my advice stay well clear of bt and go with sky thats what i'm doing at least they won't me as a customergot some really good deals... (read more)
★★☆☆☆
“Lost ESPN subscription,asked to pay a extra £50 BT Vision”
Written on: 01/03/2013
Myself and my partner had got BT vision in our previous address we had the infinity package as it was offered to us. I enquired about having ESPN sport channel so I could watch the football, no problems they said just pay £10 and it's yours. So far so good. When we moved to a new property and moved over are BT service to the new address a problem arose. I came home ready to watch the football, switched to the ESPN channel and nothing, tried to reset box it did'nt register the card. Followed... (read more)
★☆☆☆☆
“Disgusted!”
Written on: 25/02/2013
Before this changeover our Iplayer worked perfectly. Now it is a nightmare to navigate. Please bring back the original version which was so much easier to manage, (read more)
★☆☆☆☆
“Bad service even worse after 'upgrade'”
Written on: 18/02/2013
The service was never good but since the recent software upgrade the search function is so slow and unresponsive as to be useless; the menus, which are awful to navigate around, frequently freeze and the box regularly hangs up and then reboots itself for no apparent reason. Also, at least once a week, the system has hung up completely and required a manual reboot. There is on-demand content available in HD but you can't get HD freeview channels. If I had to restrict my advice to a potential... (read more)
★☆☆☆☆
“BT Vision Youview”
Written on: 13/02/2013 by Myrianxxx
Had the new box five days and it's dire! Picture freezes, on demand constatly buffers, many on-demand selections throw up an error message and are simply not selectable. BT's support department are either clueless or in denial. If you do choose this viewing package make sure you have a good selection of books to hand! Avoid at all cost! (read more)
★☆☆☆☆
“LYING CON-MERCHANTS... DO NOT SIGN UP FOR THIS!”
Written on: 10/02/2013
I cannot believe BT can get away with this and I'm sure I am not the only one to fall for their lies and promises! I was contacted by BT and promised that with the BT Vision Unlimited package I would get all my current channels including Sky and Sky Movies that I currently enjoyed with Virgin Media, but the cost would by a 1/3 of what I was paying so naturally I signed up with them. I have been with Virgin Media for over 15 years and had no complaints about them, but the price offered by... (read more)
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Showing 11 - 20 of 122 Reviews
★☆☆☆☆
“Last resort”
Written on: 27/12/2012
Me and my partner decided to get bt vision as a last resort due to the fact we couldn't get virgin media in the area we were living in. We have recently moved home and the service has been terrible. It took two weeks to get our line cleared for broadband therefore no bt vision until it was working (that I understood) Once broadband was working it took one more night for btvision to work. Realised we had lost our sports viewing card (our fault) It took a whole hour and 6 departments to get a... (read more)
★☆☆☆☆
“Do not buy ”
Written on: 22/11/2012
Got Bt vision when I moved house when I rang Bt to change details they told me about Bt vision I was out of contract with sky and Bt vision sounded good and cheaper how I wish I stopped with sky from day one I have had problems freezes every time I use the on demand constantly getting error messages this has nothing to do with by broadband speed that's fine when I rang Bt they admitted they were having problems with the service when they sold it to me !! They did an up grade of my software... (read more)
★☆☆☆☆
“BOX NOT FIT FOR PURPOSE BT IN BREACH OF CONTRACT”
Written on: 27/10/2012 by BKLatham
The previous BT Vision Box generally worked well though occasionally froze (possibly associated with Freview channel changes). On 12th Sept I installed the latest box. The Box is a nightmare. It frequently freezes, fails to record or only partly records programmes especially when attempting to record two programmes simultaneously. Living in Northern Ireland all these problems have been compounded by glitches associated with digital switchover. BT,to be fair,have responded quickly and... (read more)
★☆☆☆☆
“Bt vision”
Written on: 25/10/2012
Box regularly crashes. Channels go missing, fast foward and rewind buttons comically inaccurate, call centre support unresponsive, extremely slow and basically just not that interested. (read more)
★☆☆☆☆
“Poor customer service”
Written on: 20/10/2012 by Tristosh
I was persuaded to go with BT vision 5 weeks ago since which I have no service. I was not told that I needed to buy and have fitted an indoor afield and instead of trying to negotiate they are going to take another 10 days to listen to the recorded sales call and blamed me for not reading the daily e mails sent, which do not mention this anyway. A big company like this, arrogant and defensive! Don't go there, much better deals and customer services around who know how to get problems sorted (read more)
Southlondonguy's Response to Tristosh's Review
Written on: 21/01/2013
I have to totally agree re BT's customer service I have been a long standing customer(over 15 years) and had problems with my wireless. I am very computer savvy but they treat you as you are stupid. They only value new customers and no matter how many chances I give BT they never ever state they value their existing customers. I am currently looking to shift my broadband tv and phone away from BT. So much for customer loyalty - it means nothing to them
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★☆☆☆☆
“BT STINKS”
Written on: 20/10/2012 by Barking_Mad (1 review written)
My broadband is so slow I could send messages faster by carrier pigeon. It takes ages to get into most websites and constantly freezes, and when it does thst the only thing I can do is to switch off and start again, which means losing anything I was working on at the time (and that's when it works at all, sometimes I have no connection whatsoever) BT Vision is a pain in the ****, I've lost count of the number of times channels have disappeared from my TV guide for no apparent reason, the... (read more)
★☆☆☆☆
“I want a refund”
Written on: 18/10/2012
It keeps crashing so you have to re-start it, although sometimes it restarts itself! Recordings get missed. The fastforward and rewind functions are very unresponsive. The good point is the on demand music so you don't have to listen to adverts in between - it's also very up to date. BT have admitted that there are softward glitches - funny how I wasn't told that when I was ordering. If you can get a cheap sky or virgin subscription (use Quidco) then I would suggest avoiding BT Vision,... (read more)
★☆☆☆☆
“Terrible Experience ”
Written on: 18/10/2012
Our decision to install BT Vision in June 2012 has proved disastrous. It was not possible for us to get the facility to work using the BT Vision User Guide. With help from BT helpline we were able to get BT to work but on switching off at end of day we could not restart next morning. Happily we were able to revert to the set manufacturer's remote control and receive basic programmes but we were unable to receive the BT Vision facilities we paid for. On numerous occasions we referred to... (read more)
★☆☆☆☆
“Absolute rubbish - do not get the new BT Vision box”
Written on: 13/10/2012
Annoying as it it, I could live with not having HD channels, but it also constantly crashes and needs a 5 minute restart (almost every day), recordings fail and channels aren't available! We get voicemail messages left by BT apologising for the "interruptions in service" and acknowledge that they're having problems with the new boxes, but no indication if or when they might be fixed. Until it is fixed DO NOT get BT Vision. (read more)
★☆☆☆☆
“Fails to Work”
Written on: 02/10/2012 by rob4ge
New BT Vision box does not work you can no longer record two programs at the same time. It turns itself off at random BT customer service is terrible 1 month on and five calls later and problem still not fixed. Do everything you can to avoid getting new box till BT sort problem out. (read more)
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Showing 21 - 30 of 122 Reviews
★☆☆☆☆
“Total Sxxt”
Written on: 05/09/2012
this is for the new bt vision box black one 2012 model reboots when ever it wants has to be rebooted every day the bigest load of sxxt i have ever had would have stayed with sky if they upgraded my old box (read more)
★☆☆☆☆
“RUBBISH”
Written on: 04/09/2012 by angry12377 (1 review written)
I recently switched from sky to BT vision, really wish i had stayed with sky or just go freesat or something 1)poor picture quality breaks up all the (works fine on the tv standard freeview tuner) rang the indian call centre and they "upped my signal??? fobbed off more like 2) will freeze/crash at least twice a week, ring up support and they will just tell you to unplug it and turn it back on, after been told to do this 9 yes 9 times on the last breakdown the clueless helper simply told me... (read more)
Cwmdere's Response to angry12377's Review
Written on: 14/09/2012
Fantastic Vision Box, if you like spending your evenings on your knees unplugging the system, whilst on the phone to the call centre that pretends to offer technical help!
Very poor service from BT, the technical help can only offer to prompt you to unplug, and reboot the box, then they ask if you can swap the connecting leads over, then its a case of, AH ! you have a problem with your Ariel, basically they dont admit to it but they haven't got a clue. Box freezes, recordings fail or only partly record, box doest respond to remote, Black screen, grey screen etc. Then you get from the technical help, "our engineers are working on it"! its absolutely rubbish, and off com need to intervene, the customer pays BT for a service that's totally unreliable.
You wouldn't mind so much if they could actually get it working correctly, they cant!.
My advice is to steer clear from BT vision, or give yourself a long headache.
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★☆☆☆☆
“£40 plus delivery to upgrade our boxs ”
Written on: 15/08/2012 by carr71
just rung to reactivate my skysports my vision box which is less than 2years old is no longer compatable[new boxes came out 8 weeks ago]so now every one has to pay £46.99 to reconnect to skysports absolute joke the reason i joined bt was to have sports has i wanted them with no contract (read more)
★☆☆☆☆
“so slow terrible picture no hd”
Written on: 30/07/2012
bt vision takes 10 minutes to load always updating once a week which takes 20 minutes,there is no hd and the picture quality not very good.try phoning bt don't want to know (read more)
★★★☆☆
“Upfront charges for sky sports”
Written on: 27/07/2012
Having switched from Sky due to cost, I have accepted loss of channels I would watch but have embraced the on demand facility. In June and July I opted for the monthly option to add Sky sports 1&2 at the costly £18 per month. On cancelling, I was charged for 3 months in advance for the sports channels as I had not cancelled before my next bill was sent out. On contacting BT to get a refund sent to me, I was told I would have it credited on my next bill in October. So much for opting to add... (read more)
★☆☆☆☆
“says what it does on the tin with heavy charges on top”
Written on: 04/07/2012 by lyndan01 (1 review written)
why am i paying 62.50 per month for vison box broadband and calls (read more)
★☆☆☆☆
“RUBBISH!!!!!!”
Written on: 10/06/2012
Never will i ever take on a bt vision package again, first of all my box did not work after a couple of months, their customer service was absolutely dreadful to say the least, it took over a month of continuous phone calls before the problem was fixed, what a bloody nightmare, every time i rang i got a different person, who would just ask the same questions as the previous person before and everytime i said i have answered all these questions and that is not the reason they would not listen... (read more)
★☆☆☆☆
“bt vision tv versus sky or freeview”
Written on: 29/05/2012
I moved house 6 weeks ago, I rang BT to cancel my contract at my old address, they managed to persuade me to take bt vision tv, broadband and telephone. I have no complaints at all about the telephone service or the broadband. The broadband service is actually much faster than I have had for years, having stuck with the same american provider for something like 14 years. however, I regret having changed my tv package. I have had to ring BT every week, at least once a week since i changed... (read more)
★★★★★
“BT vision is superb”
Written on: 13/05/2012
Im somewhat puzzled at all the negative reviews; ive had vision for 12 months and not had ANY problems whatsoever yes its perhaps not quite as extensive as Sky,. but at £12.50 a month its a quarter of the cost I was paying Sky I use it mainly for catch up and to watch programmes ive missed, as I im a rep who has work to do in the evening after being out on the road all day, so I watch TV when it suits not when its on. Of course it would be good to have a greater choice; I look at sky on... (read more)
★★☆☆☆
“Same old Films”
Written on: 12/05/2012 by sifubell
When i first got BT the selection of films were pretty good now they have got rid of the section "new this week" and most of the films are just recycled. Cant wait for my contract to run out (read more)
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Showing 31 - 40 of 122 Reviews
★★★★★
“I have had bt vision for 3 months and have no problems...”
Written on: 11/05/2012
I have had bt vision for 3 months and have no problems at all and find ON DEMAND excellent. I have had sky and cancelled it as i was not getting value for money.The people who say there is not enough on DEMAND must sit and watch tv 24/7 (read more)
★☆☆☆☆
“What a joke”
Written on: 05/05/2012
Iv had bt for 6months now and every month they just get worse and worse. Do not waste your time and money, trust me there are much better deals to be had. You basically pay for free view and all their films are from years n years ago. They have charged me fees that don't apply to me and it is a mission to get your money back, 1 person I spoke to laughed at me about it!! They make it sound like a good deal but you WILL live to regret it. (read more)
★☆☆☆☆
“costly rubbish”
Written on: 30/04/2012 by norman1445 (1 review written)
november 2011 thought I would add vision+ to our broadband telephone package what an idiot thing to do!!!! regularly lose broad band on demand programmes are old hat mainly use kids tv. now for our grandchildren but they have seen nearly everything on offer so many times they now know all the dialogue (read more)
★★☆☆☆
“Football from ESPN”
Written on: 16/04/2012
Rubbish! My husband phoned up just now because he couldn't get ESPN to work and was told it won't be on until 1.30pm when the match is almost over. BT blamed the BBC! (read more)
★☆☆☆☆
“Always Remember with BT the Customer is always wrong!”
Written on: 24/02/2012 by 2Unhappyagain (1 review written)
BT are pushing Vision so hard and are taking advantage of the law in so much as they do not have to conform with the same rules as High Street or Internet Sellers. The engineers are very good, but if you become involved with their telephone based customer service,they are dreadful,but they always say "is there anything else I can do for you" even when they do nothing to solve the problem you rang about! (read more)
★☆☆☆☆
“Bt vision is rubbish and customer service is worse”
Written on: 20/01/2012 by Millejimbo
I just cancelled my Vision package. Audio keeps dropping out requiring the box to be switched off and back on again to fix, not good if your watching a live event. Called customer service a lot and each time I got a different reason for possible cause, none of them the vision box mind. I finally called to cancell and was given an apology and promised that something would be done if I called customer service again. I spoke to some idiot that told me to unplug HDMI cable and connect it the... (read more)
★☆☆☆☆
“Poor. Very, very poor.”
Written on: 20/12/2011 by welshy (1 review written)
Decided to switch from Sky to BT Vision to save money. I wish I hadn't bothered. Reviews I've read on the Internet suggest the box works flawlessly. Total and utter rubbish! Nothing could be further from the truth. The box continually needs to be powered down as time after time features don't work. Let's start with power on from standby. This used to work with the first press of the button. Now, I can press the button, see the light on the box change from purple to blue, then nothing. No... (read more)
★☆☆☆☆
“Please do not fall for this”
Written on: 26/11/2011
BT was the only option for us as we lived in a conservation area, so no Sky, and Vigin wasn't available. It was a BIG mistake, we should have stuck to broadband and phone only, BT Vision is a complete nightmare. The arial doesn't work through the BT Vision box, so we cannot record anything. We only have Freeview channels. The On Demand viewing is worse than watching very scratched DVDs, even when you are forced to pay for a movie. Whenever it is unplugged it refuses to restart and you are... (read more)
★☆☆☆☆
“Absolutley rubbish”
Written on: 21/11/2011
I wouldn't even give it any stars at all I couldn't get it to work properly from day one and if you call the helpline forget it! All you get is some person of very limited intellect and grasp of the english language from who knows where with an accent so thick you can barely understand them.They appear to be reading from some sort of script and when they can't solve the problem they give up and blame the tv. Well get this I connected up another digi box and it works perfectly well. I just... (read more)
★☆☆☆☆
“RUBBISH”
Written on: 14/10/2011 by gallipad (1 review written)
I have just gone into a 12 month contract with BT for BT vision and being that I am an O.A.P. I found it very difficult to set up. When I first enquired about the programmes I was assured I would get the G.O.L.D. channel which is a comedy channel giving you a variety of different comedy shows, sush as Only Fools and Horses. My Family, Last of the Summer Wine, Open all Hours etc. But I am afraid I was MISS SOLD. I dont know if I can cancel this contract being that I was MISS SOLD but if I... (read more)
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Showing 41 - 50 of 122 Reviews
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Mogmad's Response to Gowans999's Review
Written on: 22/04/2013
I have had BT Vision for 6 months, the box has already been replaced once due to locking - up.
On Saturday, an automatic update failed and the box froze, it had to be unlocked and updated manually from BT technical help.
This kit is not fit for purpose and I will not be renewing the contract.