ZipCar Reviews - www.zipcar.co.uk

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Latest Reviews

“Refused Membership - No reason given - case closed.”

Written on: 11/04/2015 by Levesqueiu1963 (1 review written)

Frustratingly I have been rejected and told to re-apply in 12 months time - oh yes! I will sit on my hands counting the days until I can re-apply - and the conditions will be identical to those at present except I will be 12 months older at 71. I have never been rejected for any car hire anywhere in the world so one wonders why this rejection. My last accident was 47 years ago - not at all my fault and the other driver's insurance company paid out fully for my damage. I have a 'clean' driving… Read Full Review

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“Zipcar membership refusal. ”

Written on: 16/03/2015 by LindsayMorris (1 review written)

Zipcar membership refused with no valid reason. Been driving for nearly 30 years, clean licence, never had accident, rent cars regularly around the world with car hire companies and this is what you get with zipcar? Will never recommend them to anyone. Stick to the conventional care rental companies. Didn't realise such a company was in demand and regularly refuses memberships. Wish I knew earlier as I wouldn't have bothered wasted any time with the process… Read Full Review

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“Never used Zipcar NOW never will!!!!”

Written on: 07/03/2015 by Ramirez366 (1 review written)

I needed to rent a van but once we got to the DVLA part I find out all vans are manual (my licence is Auto only). Anyway stopped the application, Till yesterday 06/03/15 a D****n from zipcars new members team called to follow on with my application from zipvan to zipcar. I was unsure but he went through the questions & i was going to sign up to yhe £6 pm 12 month contract. I needed a 7 seater or large car to move a table. I find out the only car in automatic is a golf. So not really worth me… Read Full Review

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“Declined application for no apparenr reason whatsoever!!!!”

Written on: 01/03/2015 by Mara192 (1 review written)

Im 25 been driving for four years and have never even had a parking ticket let alone any major motoring offence. Credit score is good not that that should be a factor anyway but Im struggling to find a reason why this so important company has declined my applaction. No explaination is provided or offered very silly process if you ask me but i guess its them losing customers their loss… Read Full Review

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“Application rejected even meeting the REQUIREMENTS”

Written on: 21/02/2015 by House408 (1 review written)

Wouldn't even rate this company. they can even tell me why my application was not accepted. who the hecks gona re-apply in another 12 months time.  this company gone down the drain!!!!! … Read Full Review

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“No reason for declining memebership”

Written on: 27/12/2014 by Bartonmz1978 (1 review written)

Crappy company. Refused membership even though I have a clean licence and no insurance claims for 5 years. Having read all the negative review about this company I am glad they refused my membership. Should have read reviewcentre before I even applied. If they refuse you please get verbal confirmation they have not checked your credit file. The last thing you want is for them to bollock up your credit history. The parent company must know about their terrible reputation, maybe they want… Read Full Review

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“Rude customer service”

Written on: 06/09/2014 by Victorc (1 review written)

Charged per hour until you return it to the original pick up location (therefore can be charged the whole day even if you only drove for 1 hour), extremely bad/rude customer service, will not recommend to anyone… Read Full Review

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“First booking, they said would be one to remember, yep!!”

Written on: 04/09/2014 by Kristan49 (1 review written)

Joined Zip last week. My first booking last minute this evening as there was a car to book and perfect as I was in a hurry.... except I went on a wild goose chase snd turns out car wasnt there. They blamed a customer who maybe has left it somewhere else. Incredible. Cancelled my membership already. Total joke of a company… Read Full Review

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“Cancelling membership after 8 years.”

Written on: 03/09/2014 by Candoguy (1 review written)

I signed to the previous company, "Streetcar" in 2005 and the service was extremely efficient. When "Zipcar" took over about four years ago I anticipated that the service would deteriorate as it was becoming more corporate and monopolising. I've been using "Zipcar" a lot less regularly than I ever was before and have decided to cancel my membership as soon as this contract expires. It's very expensive now and the service is more distant with staff morale low, which I can perceive just by… Read Full Review

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“Got completely ripped off to the tune of £150”

Written on: 29/07/2014 by EWEW (1 review written)

When I first joined zipcar I was convinced by their sales team to take out a damage waiver for my first month as I was using the car to move into my new house. They clearly told me that I was getting a deal and that it would end at the end of the month unless I renewed. I have now discovered that they have been automatically debiting my account every month for the damage waiver --£14.95 per month. I never authorized this and would have completely rejected it if I had known that the option… Read Full Review

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“Don't try on a Sunday”

Written on: 20/07/2014 by ShaneVaughan1970 (1 review written)

Despite the fact that they say you can hire a car the same day. They omit to tell you anywhere on the site that this can't be done after midday on a Saturday or anytime on a Sunday. So unless you know days in advance that you might need the car/van then don't bother to sign up otherwise you'll go through a lengthy process and give them all your details for nothing. The best bit is they know they should put this information on the site but clearly can't be bothered… Read Full Review

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“ABSOLUTELY APPALLING CUSTOMER SERVICE AND DISRESPECT”

Written on: 15/07/2014 by suPowers443 (1 review written)

Recently, I hired one of Zipcar's vans for my business account. I had used them a lot before for drop offs or for a pleasant drive around London for a small cost with no fault. Now, I'm in a dispute. Zipcar's bay was suspended so I park in a residents bay as they told me to in writing and now I'm facing a PCN for following their instructions. Zipcar are now saying this email was never sent and it's not their instructions or fault and they've gone as far as to CANCEL my appeal with the… Read Full Review

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“Very unhappy with this customer service ”

Written on: 08/07/2014 by el_coopre (1 review written)

I have been issued a PCN via Zipcar despite parking legally at the time of my car rental. Not only will they not contest it with the council on my behalf but they have also waited until it was overdue before informing me so that now I'm unable to pay it at the reduced cost that the council offers for paying within 14 days. Their customer support have been very unhelpful and rather than helping me contest this they have refused point blank saying that they will simply take the money out of my… Read Full Review

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“worst service ever!! stay far away!”

Written on: 07/07/2014 by LeonardAtkinson19 (1 review written)

I recently applied for an application, which was granted. I chose the monthly payment scheme. Two days later I received an email stating my membership had been cancelled. A day after I was told that, £66 was debited from my account. I called the hotline to find out why the money has been taken. I was answered by an extremely rude person who gave me no explanation apart from the fact that my money will be refunded in due course. I am now still waiting for my refund (which to be honest… Read Full Review

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“ZIPCAR :(”

Written on: 01/07/2014 by DamionPereira (1 review written)

ZIPCAR GOT ME ANGRY ME OFF IM 21 HAD MY LICENSE FOR OVER 1 YEAR AND THEY SAY IT CANT ACCEPT ME I ASKED WHY THEY SAY AUTOMATED SYSTEM ON THE COMPUTER THEY DONT GIVE YOU A REASON … Read Full Review

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“Cancelled membership.”

Written on: 21/05/2014 by EmmettLopez (1 review written)

After 4 years as a loyal member and literally thousands of pounds of usage my membership was suddenly revoked without warning. I was later notified of the infractions - clearly they belonged to someone who had a specific task requiring special tools. Nothing in my history would suggest this was me. Doesn't matter. A dismissal from the machine and a letter ending "this decision will not be over-ruled" They're new owners Avis are clearly at odds with this community or how these new business… Read Full Review

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“Don’t trust what is written in their FAQ”

Written on: 14/05/2014 by Larai438 (1 review written)

Good service but some answers of their FAQ are misleading. As an example, they state “You can go from joining to driving in minutes”. This is totally wrong, once registered they ask for tons of scanned documents and don’t send you anything they received and checked them. Think about at best a week (if you’re not rejected) to get your card… Read Full Review

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“racist agaisnt my name..memebership cancel security risk”

Written on: 25/04/2014 by esmekhan (1 review written)

I was a long standing member of zipcar was with then from the beginning..but found out that there is no such thing as valued customer with them,or any customer service.what happend was i have been told im a high risk to zipcar which is laughable! Im a father a resonsible driver always abide by the rules of zipcar and have a clean driving licence, when i phoned zipcar to ask what were the reasons behind terminating before my contract was over i could not get any answers and was hung up on i did… Read Full Review

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“CLOSED MY ACCOUNT”

Written on: 25/04/2014 by jane152 (1 review written)

After paying for a year membership and been a member for the last 8 months... my account was suspended and Zipcar requested copies of my personal details... sent all my information only to be told my account has now been closed as i am a security risk. I am a 33 year old woman (chartered accountant) with no points on my licence... i have paid all my bookings with my personal cards... i have never been late returning nor damaged any of the cars i have booked... no tickets for parking, speeding… Read Full Review

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Esme123's Response to jane152's Review

Written on: 25/04/2014

Wow so true i cant believe the same thing has happend to me today..been a member for 7 years! And my membership cancelled with no contact from zipcar ..found out when i went to pay my annual fee lol and yes very rude staff..hung up on when asked to speak with a manager

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“Joke”

Written on: 08/04/2014

Diabolical. I don't use the service so have asked on 3 seperate occasions to cancel my membership (Have been a member for over a year with 1 usage at the start). No acknowledgment from customer services. They're now threatening debt collection over a £6 fee. No thanks. Avoid these people, their operation is a total joke… Read Full Review

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