ZipCar Reviews - www.zipcar.co.uk

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Latest Reviews

“Bad service”

Written on: 27/07/2015 by moralesmediano (1 review written)

Really bad service. They charge you a lot when you are late. Only once, and you are paying much more than renting a normal car. They change your reservation all the time whenever they want. Cars are always dirty and when you inform them, they blame you for not calling when you got the car and calling after returning. I have emails from them that can be used in teaching marketing at the university as examples on how a customer services shouldn't be. When you claim anything they treat you very… Read Full Review

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“Lost key rip off”

Written on: 05/06/2015 by lynn65 (1 review written)

We had our car broken into, my husband hired a zip car then very annoyingly lost the key. He rang zipcar, even though he had paid £100 extra insurance that does not cover lost keys.It will cost us as many days as it takes them to get the new keys in extra car hire and cost of keys in excess of £300. They do not care, they just want as much money as possible. There was no customer service just an ever increasing demand for more money. Beware!… Read Full Review

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“Refused Membership”

Written on: 18/05/2015 by TalonBurton (1 review written)

After moving to London I wanted to join a car club. Zipcar UK seemed to be the solution being the major in the city. After applying online (and giving my bank details) they asked me to compete online assessment (about rules, safety and driving basics), telling me that it would cost £5 but that they will give me back £15 in driving credit if I passed successfully the test. I did the test and passed it successfully. The day after they called me and told me that my application was rejected, and… Read Full Review

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“Appaling customer service ”

Written on: 15/05/2015 by Hollisjc243 (1 review written)

Bought a groupon voucher for Zipcar, no where did it say it was going to need additional verification documentation, to date I have sent: (1) copy of driving licence (2) Driver Declaration (3) 1 Address verfification I am then asked to send another address veritication, but wouldnt tell me what was wrong with the first. Instead I am told, they he doesnt need to tell me anything, and its the terms and conditions (which cannot be found anywhere!!!!). Immediately after the call I get an… Read Full Review

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“Rejected but charged twice”

Written on: 28/04/2015 by MattyB51 (1 review written)

So along with everyone else, I have been rejected too after driving for over 30 years with never a single point or driving fine. In addition they charged my credit card for my membership. They also charged my card a late payment fee for cancelling the car booking I had made several hours before they rejected me, even though they cancelled it themselves. They also keep your credit card details on file even after rejecting you for membership. They didn't refund either of these charges until I… Read Full Review

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“Refused Membership - No reason given - case closed.”

Written on: 11/04/2015 by Levesqueiu1963 (1 review written)

Frustratingly I have been rejected and told to re-apply in 12 months time - oh yes! I will sit on my hands counting the days until I can re-apply - and the conditions will be identical to those at present except I will be 12 months older at 71. I have never been rejected for any car hire anywhere in the world so one wonders why this rejection. My last accident was 47 years ago - not at all my fault and the other driver's insurance company paid out fully for my damage. I have a 'clean' driving… Read Full Review

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“Zipcar membership refusal. ”

Written on: 16/03/2015 by LindsayMorris (1 review written)

Zipcar membership refused with no valid reason. Been driving for nearly 30 years, clean licence, never had accident, rent cars regularly around the world with car hire companies and this is what you get with zipcar? Will never recommend them to anyone. Stick to the conventional care rental companies. Didn't realise such a company was in demand and regularly refuses memberships. Wish I knew earlier as I wouldn't have bothered wasted any time with the process… Read Full Review

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“Never used Zipcar NOW never will!!!!”

Written on: 07/03/2015 by Ramirez366 (1 review written)

I needed to rent a van but once we got to the DVLA part I find out all vans are manual (my licence is Auto only). Anyway stopped the application, Till yesterday 06/03/15 a D****n from zipcars new members team called to follow on with my application from zipvan to zipcar. I was unsure but he went through the questions & i was going to sign up to yhe £6 pm 12 month contract. I needed a 7 seater or large car to move a table. I find out the only car in automatic is a golf. So not really worth me… Read Full Review

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“Declined application for no apparenr reason whatsoever!!!!”

Written on: 01/03/2015 by Mara192 (1 review written)

Im 25 been driving for four years and have never even had a parking ticket let alone any major motoring offence. Credit score is good not that that should be a factor anyway but Im struggling to find a reason why this so important company has declined my applaction. No explaination is provided or offered very silly process if you ask me but i guess its them losing customers their loss… Read Full Review

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“Application rejected even meeting the REQUIREMENTS”

Written on: 21/02/2015 by House408 (1 review written)

Wouldn't even rate this company. they can even tell me why my application was not accepted. who the hecks gona re-apply in another 12 months time.  this company gone down the drain!!!!! … Read Full Review

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“No reason for declining memebership”

Written on: 27/12/2014 by Bartonmz1978 (1 review written)

Crappy company. Refused membership even though I have a clean licence and no insurance claims for 5 years. Having read all the negative review about this company I am glad they refused my membership. Should have read reviewcentre before I even applied. If they refuse you please get verbal confirmation they have not checked your credit file. The last thing you want is for them to bollock up your credit history. The parent company must know about their terrible reputation, maybe they want… Read Full Review

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“Rude customer service”

Written on: 06/09/2014 by Victorc (1 review written)

Charged per hour until you return it to the original pick up location (therefore can be charged the whole day even if you only drove for 1 hour), extremely bad/rude customer service, will not recommend to anyone… Read Full Review

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“First booking, they said would be one to remember, yep!!”

Written on: 04/09/2014 by Kristan49 (1 review written)

Joined Zip last week. My first booking last minute this evening as there was a car to book and perfect as I was in a hurry.... except I went on a wild goose chase snd turns out car wasnt there. They blamed a customer who maybe has left it somewhere else. Incredible. Cancelled my membership already. Total joke of a company… Read Full Review

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“Cancelling membership after 8 years.”

Written on: 03/09/2014 by Candoguy (1 review written)

I signed to the previous company, "Streetcar" in 2005 and the service was extremely efficient. When "Zipcar" took over about four years ago I anticipated that the service would deteriorate as it was becoming more corporate and monopolising. I've been using "Zipcar" a lot less regularly than I ever was before and have decided to cancel my membership as soon as this contract expires. It's very expensive now and the service is more distant with staff morale low, which I can perceive just by… Read Full Review

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“Got completely ripped off to the tune of £150”

Written on: 29/07/2014 by EWEW (1 review written)

When I first joined zipcar I was convinced by their sales team to take out a damage waiver for my first month as I was using the car to move into my new house. They clearly told me that I was getting a deal and that it would end at the end of the month unless I renewed. I have now discovered that they have been automatically debiting my account every month for the damage waiver --£14.95 per month. I never authorized this and would have completely rejected it if I had known that the option… Read Full Review

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“Don't try on a Sunday”

Written on: 20/07/2014 by ShaneVaughan1970 (1 review written)

Despite the fact that they say you can hire a car the same day. They omit to tell you anywhere on the site that this can't be done after midday on a Saturday or anytime on a Sunday. So unless you know days in advance that you might need the car/van then don't bother to sign up otherwise you'll go through a lengthy process and give them all your details for nothing. The best bit is they know they should put this information on the site but clearly can't be bothered… Read Full Review

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“ABSOLUTELY APPALLING CUSTOMER SERVICE AND DISRESPECT”

Written on: 15/07/2014 by suPowers443 (1 review written)

Recently, I hired one of Zipcar's vans for my business account. I had used them a lot before for drop offs or for a pleasant drive around London for a small cost with no fault. Now, I'm in a dispute. Zipcar's bay was suspended so I park in a residents bay as they told me to in writing and now I'm facing a PCN for following their instructions. Zipcar are now saying this email was never sent and it's not their instructions or fault and they've gone as far as to CANCEL my appeal with the… Read Full Review

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“Very unhappy with this customer service ”

Written on: 08/07/2014 by el_coopre (1 review written)

I have been issued a PCN via Zipcar despite parking legally at the time of my car rental. Not only will they not contest it with the council on my behalf but they have also waited until it was overdue before informing me so that now I'm unable to pay it at the reduced cost that the council offers for paying within 14 days. Their customer support have been very unhelpful and rather than helping me contest this they have refused point blank saying that they will simply take the money out of my… Read Full Review

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“worst service ever!! stay far away!”

Written on: 07/07/2014 by LeonardAtkinson19 (1 review written)

I recently applied for an application, which was granted. I chose the monthly payment scheme. Two days later I received an email stating my membership had been cancelled. A day after I was told that, £66 was debited from my account. I called the hotline to find out why the money has been taken. I was answered by an extremely rude person who gave me no explanation apart from the fact that my money will be refunded in due course. I am now still waiting for my refund (which to be honest… Read Full Review

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“ZIPCAR :(”

Written on: 01/07/2014 by DamionPereira (1 review written)

ZIPCAR GOT ME ANGRY ME OFF IM 21 HAD MY LICENSE FOR OVER 1 YEAR AND THEY SAY IT CANT ACCEPT ME I ASKED WHY THEY SAY AUTOMATED SYSTEM ON THE COMPUTER THEY DONT GIVE YOU A REASON … Read Full Review

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