ZipCar www.zipcar.co.uk Reviews
Latest Reviews
★★☆☆☆
“Customer is not Valued at Zipcar ”
Written on: 05/05/2013
I hired a car from Zipcar needed more time to extend as I was a long way from dropoff. I had to conceal my engagement just to drop the car off.Know understanding rude people behind the phone with no consideration. The customer is know longer important as you are the one needing their service. The car was dirty on collection but I did not complain my day was ruined.Better of with your own car or a normal hire where you have peace of mind the car is yours for the day. (read more)
★☆☆☆☆
“Close accounts arbitarily with no refund”
Written on: 29/04/2013 by a181960
I had an account with Zipcar for over a year and was spending almost £1,000 a month with them. One day they closed my account on suspicion of me allowing someone else to drive, something I never did. I naturally asked them why they suspected this and they told me that they "won’t be able to comment further on this" and that "this decision will not be overturned and we won’t be able to offer you membership going forward". They have told me absolutely nothing and have refused to refund... (read more)
★★★★★
“Phenomenal service”
Written on: 26/03/2013 by A_adewolu (1 review written)
What a service. You pop on the net, find the nearest car to you, book it so long as you need, stone up, drive out, then bring it back in the allotted time. At around £5ph, without petrol, insurance or congestion charge to pay, Zipcar is a really phenomenal service (read more)
★★★★☆
“Very Good Service”
Written on: 23/03/2013 by MumbJumbo
I've always found Zipcar staff helpfull, and the cars are in good condition too. However, renting cars from rental specialists is probably cheaper. (read more)
★★★☆☆
“Ok company but I was fined,, has this happened to you?”
Written on: 04/03/2013 by sachabloke (2 reviews written)
We are sure we parked within the designated parking space for zipcar when we returned the car but were charged £140 by the local authority. In regards zipcar, I have been waiting for a response to questions about the fine for weeks now. Potentially a very good company but in my instance very slow to respond. (read more)
★☆☆☆☆
“Very dismissive & unhelpful, money grabbing liars!”
Written on: 31/12/2012
Different rules for different pick up points. Can park in the ZipVan bay in one area but the the other. Do not even consider informing the drivers and when they get hit with a PCN, they claim ignorance and refuse to help. When you want to escalate the matter, they refuse to as the decision is final. Do not use this company if you want to be smacked with bogus fines and damage waivers. (read more)
★★★☆☆
“ZIPCARS CHARGED ME £99 DAMAGE WAIVER ON TOP OF...”
Written on: 03/09/2012
DAMAGE WAIVER IS REQUIRED THAT IS OK BUT CHECK OUT CAR CLUB INSURANCE FIRMS AND PAY A LOT LESS IS BETTER "I CARHIRE" IS ONE ZIP ARE GOOD FOR ME VANS AT £9 A DAY CARS £5-6-7-8 ARE VW AND SUCH LIKE, GOOD CARS AND QUITE CLEAN. THEY HAVE A LOW MILEAGE ALLOWANCE 40 MILES BEST TO HAVE ZIP APP ON YOUR MOBILE AS THINGS CAN GO WRONG LIKE THE CAR ISNT IN SITUE WHEN YOU GO TO PICK IT UP. PEOPLE WHO USE THE CARS NEED TO BE A BIT MORE CONSIDERATE BUT THAT IS THE REASON FOR A LOT OF PROBLEMS, NOT... (read more)
★☆☆☆☆
“Removal of money from account”
Written on: 07/08/2012
I joined Streetvan in April last year. I have just checked my bank balance and over the last 21 days there has been 3 x £19.95 removed my streevan/Zip car from my account(last time I used the service was Summer 2011). I called them and they have told me that they were aware of the account problems and were trying to resolve the problem. They told me they had been made aware of it 7 days ago. Why hadn't they contacted customers to make them aware? I am appalled by the customer service and... (read more)
★☆☆☆☆
“theft”
Written on: 28/07/2012
i was a zipcar member, once i booked a car at the time of pick i noticed it looked battered but was bothered few week later my membership was canceled and they wont tell me why, so i called and after 1 and half hour conversion i manage to figure out that they canceled my membership at some point before my my hire or after my hire some parts went missing and they had no evidence it was me in other words they didn't know who it was so they canceled my membership not even refund my membership... (read more)
★☆☆☆☆
“customer service to be desired ”
Written on: 12/05/2012
Was away on holiday and decided to Sign up to zip car. my partner decided to check the state of the application, not once Did the agent asked my partner if she was me. It was only when the conversation with the DVLA started that the agent asked and confirmed that she was my partner. Think i have dodged å bullet. (read more)
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Showing 1 - 10 of 27 Reviews
★☆☆☆☆
“Bring back the excellent customer service of streetcar”
Written on: 06/04/2012
oh! for the customer service of the old streetcar days in London. Phones answered (where are you all !), messages responded too, prompt emails, cars not so beaten up. An app that works would be a great idea. Seriously the customer service is becoming progressively grim which is sad as I loved using this service for some years. You used to be friendly, yes you can remember these days too can't you?! In London it can be cheaper to get a taxi at odd times and use rental cars for longer... (read more)
Arthurnoless's Comment
Written on: 07/09/2012
I rue the day that Streetcar sold out to Zipcar
Streetcar was a community
Zipcar is a big parsimonious business that will get you every time it can for every penny that it can
Time for me to find an alternative - anybody know one?
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Lonski's Comment
Written on: 04/10/2012
I agree. I was a founding member of street car and loved it, friendly and efficient. A really negative culture change since becoming zip car, they seem to dislike their customers and enjoy telling you off and blaming you for their admin errors. I wish I had not signed over to zipcar and got my money back when I had the chance.
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★☆☆☆☆
“Zip car lie to sign you up.”
Written on: 05/04/2012 by alexpalit (3 reviews written)
I was singed up to zip car in the street by a young man who lied to get me to sign up as I didn't fit their criteria and reassured me that I was fine. In doubt I double checked the website regarding a DUI endorsement from 7 years previously. On the website it clearly states that you can not join if the conviction was in the last 5 years. Which I am not and was told that although the information is displayed on the zipcar.co.uk website it is applicable to the U.S only. This means if you have... (read more)
★☆☆☆☆
“After my zipcar accident”
Written on: 19/03/2012 by Denis123
I had a booking for 12 pm and the person who had the car before me bought the car 30min late and at 12.35 i had an accident due to another car driving on a one way system they emailed me asking for the excess of 1000 and i could start using the service again once it has been paid i made the payment 2 days later and they emailed me assoon as they recieved the payment saying they are closing my account. They played the game smart (read more)
★☆☆☆☆
“Bring Back Streetcar!!”
Written on: 02/03/2012 by Jimbo77
I signed up when Zip car was streetcar. The customer service was excellent, the price was perfect and the web site was a pleasure to use. I'd get handy text alerts for booking and return times etc, I could extend by text. Whenever I had a problem the custome service rep sorted it quickly and pleasntly. Since zip car took over it's fallen apart. The website is basically unusable, you need to be REALLY careful as to which car you are booking, the map bares no relevance to what you're... (read more)
★☆☆☆☆
“Irresponsible, Foolish, Idiotic!”
Written on: 23/12/2011 by Pasche (1 review written)
Never, never, would I recommend Zip Car to anyone! Bloody fools. How dare they charge me 430 pounds for a 1 hour booking? The worst car club ever. (read more)
Guest's Response to Pasche's Review
Written on: 08/01/2012
I'm a bit worried by your statement...
Could you please describe how you could have been charged such amount?
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Pasche's Response to Pasche's Review
Written on: 20/01/2012
Sorry for the late reply! But this incident happened whilst they were having the switch over from Street Car to ZipCar.
They said it was a "technical difficult" but what annoyed me the most, was the money could not be refunded immediately and had to wait 7 working days!
I just feel it was an absolute joke!
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★☆☆☆☆
“Convinced it's a scam”
Written on: 29/11/2011
I thought like many that the Zipcar service would be an answer to my transportation issues. I was a customer for a year when I hit some financially difficult times, so I thought I would try the referral program to see if I could earn credits to be able to continue driving, I sent the websticker referral coupon code to all my acquaintances and asked if they could pass it on for me if they did not want to join. I got enough credits to keep driving, then in October I got an e-mail saying I... (read more)
Pasche's Comment
Written on: 20/01/2012
Just read your comment! Hope that you have bought your Car! I left ZipCar last month and certainly would not advise anyone to join!
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★☆☆☆☆
“Bad Service, Bad Service and again, Bad Service!”
Written on: 25/11/2011 by SarahMay88
This service is just unbelievably disgraceful and unreliable. Street Car really needs to come back! Their system is poor, double booking people unto one car, over charging, etc! I would NEVER recommend Zip Car to anyone! They really need to fix up or they will be loosing their customers. I am just so angry with them. (read more)
★☆☆☆☆
“Used to be with streetcar which was far superior. Cars...”
Written on: 25/03/2011
Used to be with streetcar which was far superior. Cars are rarely available and even when you do book they cancel and change your booking at the last minute. Customer service is severely lacking when you to call. Also the cars are normally dirty inside and need to be cleaned more often. When you report this to the automated service, nothing seems to get done as car is still dirty when you next rent it. (read more)
★★★☆☆
“I thought it was a great idea, and for the first few...”
Written on: 13/11/2010
I thought it was a great idea, and for the first few times I hired the car it went well. But recently I have had major problems find any cars available within a reasonable distance, and the last 2 cars have not started. The first time the key was missing, and they found me another car 0,5 mile away which wasted 30 minutes and made me late for a meeting. They also forgot to refund me, and charged me for both cars for the full duration (although to their credit when I called and pointed it... (read more)
★☆☆☆☆
“Hired a Zipcar and noticed some very minor damage,...”
Written on: 30/03/2010
Hired a Zipcar and noticed some very minor damage, unfortunately my phone had no credit so as I was in a rush I made the mistake of reporting it afterwards!
It now seems that I will be held liable for damage that I had no part in causing!
As this was my 1st reservation it seems a bit of a cold hard lesson!
As the damage was so minor it could have gone unnoticed so if I had not reported it I wonder what the outcome would have been?
Some other poor sod would have copped it!
The fact that...
(read more)
See next 10 reviews
Showing 11 - 20 of 27 Reviews
★☆☆☆☆
“I initially joined Zip car because i got a good...”
Written on: 28/10/2009
I initially joined Zip car because i got a good signing offer, they have a number of cars around where i live but they all tend to be dirty. I was late by a few minutes because they changed the location of the car that i booked to somewhere further and as a result was £35 late fee. I would not recommend zipcar, there are others car clubs with better policies (read more)
★☆☆☆☆
“Zipcar is a good idea, but terrible customer service....”
Written on: 27/05/2009
Zipcar is a good idea, but terrible customer service. Can never get hold of them in the UK (read more)
★★★★★
“I really rate Zipcar. their registration system is...”
Written on: 03/05/2009 by jayfash (4 reviews written)
I really rate Zipcar. their registration system is simple and innovative - I really liked their Live Chat and the fact the person in the chat box helped me out with a promotional code which saved me £50 on my first booking. Even when this was forgotten after the first time I used the car, one simple online chat resolved the issue and I was refunded quickly. when adding another person tot he account it was also very simple and we had the new card within 24 hours - great for our booking. I... (read more)
☆☆☆☆☆
“Registraion and obtaining the car from Zipcar was painful.”
Written on: 09/04/2009 by leighlou2 (1 review written)
Registraion and obtaining the car from Zipcar was painful.
Car broke down.
Customer service didn't respond.
Won't refund me. Their 'customer service' is a joke.
(read more)
☆☆☆☆☆
“My FIRST experience with Zipcar and it was a complete...”
Written on: 03/04/2009 by somebodygirl (1 review written)
My FIRST experience with Zipcar and it was a complete farce!
Within 40 minutes of driving a Mini - which I picked up in W1 - I smelt buring and sensed the engine was overheating. I pulled into a garage and called their '24 hour emergency number' which turned out to be nothing of the sort.
The call centre is based in The States and I was in a queue and cut off (after holding for anywhere between 40 and 50 minutes FOUR times. It took nearly 4 hours to speak to anyone and I still didn't get...
(read more)
☆☆☆☆☆
“We rented a car for a 5 hour period. Within 1 hour,...”
Written on: 13/04/2008 by ggm12
We rented a car for a 5 hour period. Within 1 hour, the engine failure light came on and the car broke down in the middle of a highway (we were pretty scared). We then had to wait 6 hours for a tow truck because Zipcar's tow truck providers. We spoke to Zipcar customer service over 10 times and no one could help us resolve the problem. Despite this nightmare, Zipcar charged us the full rental amount PLUS a $100 late fee!!! A late fee for a car that stopped working. They have told us that... (read more)
☆☆☆☆☆
“My advice is go with a real car rental agency and...”
Written on: 15/05/2007 by selman (1 review written)
My advice is go with a real car rental agency and avoid Zipcar like the plague. (read more)
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Bobloblaw77's Comment
Written on: 21/05/2013
You are right. Instead they should have given you the car that someone else had already reserved and had that person show up to an empty parking slot. You are SO much more important than everyone else.