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Written on: 11/07/2013
Business customer with multiple phone accounts and Orange customer for over 10 years. I politely asked if I could have a replacement phone or new phone contract for a Blackberry 9360 which kept turning itself off and then would not come on again. Informed very young guy behind the desk that if the battery was taken out, the effect was that the phone would not turn on again - only by pressing the end call button over and over again ( x 100)would the phone come on again, if lucky and with time… Read Full Review
Written on: 18/11/2012
Went into the above store and was served by a sales guy called Roger. We were really impressed with the way he talked through the new phone with my 10 year old daughter and despite the store being very busy he took time to ensure that she was happy and then he proceeded to do all the set up - something I had done myself on the previous phone (which was not straight forward for me). We weren't spending a fortune or entering into an expensive contract but his service was fantastic… Read Full Review
Written on: 29/10/2012
I was told a lie about the plan I was looking for, that it didn't exist because it was a pay as you go option no one could be bothered! So so rude! I got ignored for about 20 mins and was made to feel of a great inconvenience to the staff… Read Full Review
Written on: 27/08/2012 by 0rchidea (2 reviews written)
Went to the Orange shop on the upper level in Meadowhall, Sheffield with a contract renewal due, and 3 phones as options for upgrade. Was firmly told that I could not have any of the phones I had in mind due to the contract I had (Sony Ericson S, HTC, iphone), that my best option was the Sony Ericson U - same as the S, they said, but neater. No, I couldn't have anything else even with a part payment. I've been paying them £33 a month for years now btw. I have arthritic fingers which is… Read Full Review
Written on: 09/05/2012
I went into the Orange shop In Camberley to purchase a cheap PAYG phone for my 9yr old on. I found a cheap one and the Manger served me to start with. I told him I wanted the Nokia 100 for my 9 year old. he only texts occasionally but wanted it as a starter phone. I was in a rush (bad time to shop I know, but i hadn't expected to be sold anything or sign anything) I asked the manager about text packages from Orange and was immediately told about there £10.50p/m Sim only package. I was in a… Read Full Review
Written on: 05/01/2012 by Sweeney22 (1 review written)
I purchased a Nokia C3 on a £15 per month contract. After getting my number moved across, which took 5 days to do, I had sometime to play with the new phone. Within the first few hours the screen refused to work, albeit intermittently. The next day I took it back to the shop. The staff were unempathetic with my situation and refused to acknowledge any fault, even though this is a known issue with the C3 (which presumably they withheld at time of selling it to me). Under the law it is up to… Read Full Review
Written on: 01/10/2011 by Youngarko (1 review written)
I would like to start off with shop looks good need more staff seemed over-run, asked to see manager and basically got told no :/ which confused me, shouldn't managers be on shop floor or are there none there staff where ok helped where could but need more product knowledge only knew certain things but they said only opened for 2weeks so maybe why lack of knowledge but for me waiting time toooooo long not enough hands on shop floor had gentlemen trying to talk to me and turn off alarms @ same… Read Full Review
Written on: 22/09/2011 by kakahosen (1 review written)
Today I went to buy an iphone with my girlfriend to stratford city at everything everywhere store. But I haven't bought any because of rubish customer service. They even doesn't know how to behave with customer. Immediately replace some sales assistant otherwise they will destroy the goodwill of orange. I have experience the worst behave in my life at this store. His name is [name removed] who is the best in bad behaviour. He is so rude, loud & angry. Please send him to a school of behaviour. I… Read Full Review
Written on: 12/07/2010
Went to orange shop in Bluewater, kent since my i phone sim was stuck in my old phone. They said it was my mistake and that they cannot take it out. Would cost £50 to get the sim out of my phone, but I will have to leave the phone and go.
I got my sim eventually removed by an Asain phone salesman. He did that in 5 min and didnt even charge for it!
Dont ever go to this orange shop, they are very unhelpful… Read Full Review
Written on: 04/05/2010
Just experienced the most dreadful customer care in the upper mall Orange shop in Meadowhall. Went in because I had a problem with my daughter's mobile, which I bought her for last Christmas. Was in the shop 35 mins before a member of staff even had time to speak to me. Was already pretty fed up by then. The woman just said I needed to call customer services - she dialled them on a phone, but I got cut off because they were all busy - 'call back later' - and the woman who was 'serving me'… Read Full Review
Written on: 30/01/2010 by Jyollem (1 review written)
The shop misrepresented the product claiming features it did not have. They have since failed to accept fault and been extremely evasive. I would not recommend buying a Phone from a Orange shop. Buy it over the phone or online, you have much greater protection. I have complained to company Orange, they are very sympathetic but it seems the shops act independently in selling contracts. Sadly the advise is do not buy from a shop… Read Full Review
Written on: 27/10/2009
I THINK THAT EVERYONE ON VIRGIN,TMOBILE,ASDA,TESCO,3 AND ALL THE OTHER NETWORKS YOU SHOULD GO ON ORANGE ITS GRATE :)… Read Full Review
Written on: 17/07/2009
For new customers Orange is great but for existing customers like me orange network is poor. I recently enquired about the samsung 8910i (exclusive to orange) For new customers for £40 a month the phone would be free. But for me an orange customer for 4 years i would have to pay £230 for the phone. Easy enough to get hold of customer service, however arrogant they are. Orange couldnt offer me any special deals for my loyalty to their network. I have recently went to vodaphone regarding a… Read Full Review
Written on: 25/02/2008 by bendebt (43 reviews written)
Orange is a great company for phones and have an amazing shop with amazing staff and a shop layout. Orange are helpful but the slight problem is they take time to type things into a database due to the legal purposes, it takes a long time but has to be done. Orange is a good company and is great to buy phones from !… Read Full Review
Written on: 19/10/2006 by Moushka D (20 reviews written)
The Orange Shop's layout is not bad and they have a helpful staff. They are not as hard sell as Carphone Warehouse and at least Orange workers know their stuff unlike CW!… Read Full Review
Written on: 01/02/2005 by JamesCanter (2 reviews written)
I have been with Orange for around 3 years and they area good company if you can't be bothered to shop around for the best deal and you consider one mobile company to be just as good or just as bad as another.
Their customer service is a bit on the ropey side, I have had to make a few complaints over the years and most of the time I get usual (unhelpful) corporate dribble from who ever I'm speaking to on the phone. I think you have to look at it from their point of view (as with any other… Read Full Review
Written on: 24/12/2004 by MrRee (16 reviews written)
My daughter bought a Motorola V500 phone from The Orange Shop and she was very pleased with it. She used it for texts and taking photos - it wasn't until it was about 5 months old that she received her first voice call (from me, her father!) - she couldn't hear me so put me on speakerphone!
She took it back to The Orange Shop who showed very little interest in her or the fault she had, they confirmed a fault and said she would have to pay £30 to get it fixed!!
This seemed illegal so I visited… Read Full Review
Written on: 23/12/2004 by mtbab (8 reviews written)
ORANGE SHOPS IN BIRMINGHAM. they are pretty decent. Decent customer service band the shop assisants are not in your face… Read Full Review
As rated by our community of reviewers
" Utterly Unacceptable Customer "Service" " Read More
Written by dtelfer
" Sim Only Contract " Read More
" Broken S3 " Read More
" Terrible customers services don't trust them " Read More
" WORST CUSTOMER SERVICE AND NETWORK CONNECTION EVER " Read More