sent 3 emails with reference to a car enquiry, no one has bothered to respond - business must be doing well!!

In May I purchased a 2011 Ford Mondeo with 37000 miles on the clock and a FSH from Ron Skinner. Prior to buying from them I was warned by a friend that they sold ex day rental cars. I went to look at the car and asked the salesman about its previous owner and explained to him about my concerns about buying an ex rental, he told me it was an ex company car and definitely not a rental. Three weeks later I received the logbook and to my surprise the previous owner was Hertz! I called Herts and they confirmed it was an ex day rental car! Subsequently the car has been back to the manufacturers 9 times to date for various mechanical repairs under warranty as it obviously, being an ex rental has not been looked after. Also I was not told by the salesman it only had one key so I have had to buy another from Fords for £200, I have been waiting for a piece of trim to be replaced by Ron Skinner for 6 weeks and keep on getting fobbed off by them saying it is on order but I have enquired with Fords and the trim is readily available! When I have complained the management just don't care and have told me I have got a "Friday Afternoon Car". Please be careful when buying from them. I would NEVER buy another from them Ever again!

Wouldn't recommend these to anyone, awful customer service and very unhelpful staff. I drove over 60 miles to view a particular car and when I asked for a test drive they said no unless I'm defiantly putting a deposit down that day, talk about trying to force someone into buying. Guy was rude and unhelpful, left waiting for over half hour with no salesperson coming to see if I needed anything and that is the response I had when I approached them. I would suggest you go and spend your money elsewhere.

I searched for Ron Skinner reviews to see if anyone has had the same warranty problem as me.
I purchased a 22 month old Renault Laguna from ron skinner and was told that it had over a year left of the manufacturer warranty. I had the car 4 months when the diesel turbo developed a serious fault and had to be replaced. I contacted ron skinner who told me to take it to my local renault dealer which I did.
Only then I found out the car was an import and did not have the same manufacturers warranty!
They have a good selection of cars, but make sure you check whst you are buying as many of the cars are imports and don't have the same warranty. Also do not take their sales reps word, ask for PROOF of service history an that it's not an import, as the rep will not disclose this u less you ask. Not happy.

Ron Skinner Review.
Beware - It's not until you get a problem that you find out how bad their customer service is.
Ron Skinner rely on their car's having manufacturer's warranty left on them to take the bother off them if things go wrong.
My wife's Nissan broke down the day after purchasing it and Ron Skinner advised us to take it to the nearest Nissan garage saying 'if it's a warranty problem, Nissan will sort it, if it's not then Ron Skinner will pay for it'. Rubbish!
Nissan informed me that the manufacturer's warranty was void as it had no service history, Ron Skinner said they had serviced so there, we don't care!
In the meanwhile, Ron Skinner have sold a vehicle that has been misrepresented as there is no warranty on it as they said it had, is unfit for purpose as it broke down the day after purchase and I am left with a big bill from the Nissan dealer.
The worse part of all this is that I gave Ron Skinner loads of chances to put this right, but they continually failed to phone me back with all matter of lame excuses.
I'm now rejecting the goods under the sale of goods act and Ron Skinner just said, 'go ahead and do what you got to do'.
Lesson learned - Avoid Ron Skinner, unless you want a great deal of stress and expense.

After strong recommendations, I travelled to Ron Skinner & Sons with money in my pocket, ready to buy a car I'd seen on the website. I was very disappointed with the level of service and left the showroom with the money still in my pocket leaving me looking for somewhere else to spend it. I felt like I was an inconvenience to the staff whilst there, left waiting a couple of times. I've given two points for the apparently strong stock.