Hilton Garage Midlands, Hilton, Derby, Derbyshire Reviews

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★★★★☆
4.2 / 5
508
86% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“DISGUSTING ”

Written on: 16/08/2017 by srSpence405 (1 review written)

Where do i begin i'm really disgusted with the service and the treatment i've received from this garage especially after being recommended it by a friend. The salesman made us feel uncomfortable and like we couldn't afford the car he was rude arrogant and had no time for us, the managers were always too busy to speak to us and we kept being fobbed off after a week i had no contact from them or received any paperwork or a call to confirm the collection of the car or the date i got told they… Read Full Review

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★★★★★

“attentive, friendly and supportive staff”

Written on: 29/04/2017 by Andreasa113 (1 review written)

I am giving you 5 stars for the after service I have received from you guys. It took me a while to choose which make of car i wanted, so when I came to trade in my old one, I chose to come to Hilton rather than the main dealers as both my husband and myself are returning customers.I returned and chose my car from you instead, as you dont get the pressure sales you get from main dealers. However, when I came to collect it, I experienced a number of mechanical problems with it over thee first few… Read Full Review

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★★☆☆☆

“disappointed with car after purchased ”

Written on: 15/04/2017 by Nathan1975Spary (1 review written)

Went Hilton garage to look at a Volkswagen scirocco and was happy with the text drive. I went round the car and pointed out bits I wanted doing with the salesmen. I gave them a week to get the jobs sorted I went to pick car up and it wasn't finished being cleaned so I waited when I wad called to get the car it looked ok but when home and had a closer look it look like it was rushed being cleaned and the bits I wanted doing had only been touch up when you pay £11600 for a car you expect it to… Read Full Review

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★☆☆☆☆

“Unorganised time wasters ”

Written on: 12/02/2017 by lmWren382 (1 review written)

Hilton garage is an absolute waste of time, i would not recommend anyone buying a vehicle from or going to view a vehicle from them, on saturday the 11th of feb at 13:46 i rang them asking if a vehicle was still available as it would not be worth going if it wasnt availabe because i am 100 miles away from them, they said yes the car is here we have it in stock i then rang them again at 15.20 just to ensure the vehicle is there before i left they said yes the vehicle is here i then told them id… Read Full Review

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★★★★★

“Surprisingly good for a car supermarket”

Written on: 28/01/2017 by 326Young (1 review written)

Couldn't find a car I wanted locally, so went on the net and found Hilton Garage. They had several, so decided to take a look (pleased I did.) No pressure from the sales people. Purchased the car I wanted, a few problems with the car were sorted out with no issues. Collected car with no hassle. Three months down the line had EGR valve go which was going to be a very expensive replacement. Contacted Hilton Garage to see if they could help, to my surprise, they said yes, even though the warranty… Read Full Review

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★★★★☆

“Initially kept waiting while they went to get the car...”

Written on: 28/10/2016 by Imani467 (1 review written)

Initially kept waiting while they went to get the car for us to view and test drive. When the car arrived it had a flat battery and some other problem so we were kept waiting even longer. Putting this aside the test drive was a success and we were not put under any sales pressure. We liked the car and decided to take it on the proviso that the battery was replaced and some other cosmetic jobs were carried out. These jobs were carried out satisfactorily and we were kept informed of the progress… Read Full Review

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★★★★★

“Car purchase”

Written on: 17/10/2016 by LWoody (1 review written)

Very good service when I went to test drive the car and when I picked it up. Fantastic job done on a little dent on the passenger door and new brake pads and front tyres fitted free of charge… Read Full Review

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★★★★★

“Great service - no pressure, attentive staff. Hilton...”

Written on: 13/10/2016 by Victoria341 (1 review written)

Great service - no pressure, attentive staff. Hilton garage made sure I was happy with my car - nothing too much yrouble… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 04/10/2016 by AdrianaShelton (1 review written)

Recently bought my 14 plate Nissan Qashqai from Hilton and I couldn't have been more satisfied with both the car and the service provided. No high pressure sales tactics, just helpful and approachable staff on hand to help. I have already recommended Hilton to friends and family… Read Full Review

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★★★★☆

“happy with my car”

Written on: 02/10/2016

staff friendly professional efficient… Read Full Review

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★★★★★

“Fantastic service . Quality cars . Really helpful staff. ”

Written on: 30/09/2016 by Kjpojpdjpcjp (1 review written)

All of the staff are really helpful . Found the garage to be cheaper than others around. Lots to choose from. This is the second car we have purchased from their. Would definitely recommend them to friends and family . Really pleased with my new purchase. Thank you all… Read Full Review

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★★★★★

“Perfection as always ”

Written on: 18/09/2016 by JabariMcDonough205 (1 review written)

No high pressure sales.. customer service second to none.. aftersales couldn't ask for better. Communication 100% .. service dept 100%.. cars are very good value and very competitive... cant praise them enough.. have had many cars in the past from them and will continue to have many more i hope. Go to hilton you wont regret it i never have… Read Full Review

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★★★★☆

“Good Service”

Written on: 16/09/2016 by Finley1992 (1 review written)

Great garage with loads of choice, every car open so you can sit in and review any car without having to constantly ask for keys. Staff friendly and efficient. Car was ready and cleaned to a satisfactory level, no hard sales pitch was left to look and make up my own mind without being pushed all the standard extras were offered to me but again no hard sales pitch so didn't make me feel bad for not taking out stuff like extended Warranty etc. I was a female on my own so it was nice not to be… Read Full Review

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★★★★★

“Best service ever”

Written on: 09/09/2016 by kdRhodes447 (1 review written)

I have been using this garage for over 20 years nothing is too much trouble the salesmen are not pushy they give you time to decide what you want and the after sales are second to none excellent all round service and everyone is friendly things I like best is they are not pushy and nothing is too much trouble… Read Full Review

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★★★★★

“ Great Car Bought and Professional Service ”

Written on: 06/09/2016 by AL-BE1 (1 review written)

No hassle from sales team and the car, Audi Avant A4 was very well priced in excellent condition. The prices are as they are so don't expect to haggle much but list anything you may not be happy with, as they did all I asked. It was funny they don't clean the cars first but they did everything agreed and the car looked stunning when I went to pick it up. The female staff member who dealt with me was professional and friendly and I did read some negative reviews before going to this car… Read Full Review

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★★★★★

“Excellent garage”

Written on: 05/09/2016 by Sierraf301 (1 review written)

Great service, staff friendly & helpful. Good range of cars for sale at reasonable prices. This was the 1st time we used Hilton Garage and we would use them again. We bought a really nice car & the finance options on offer were really good. We liked the cleanliness of the showroom but we didn't like that cars were not grouped together. They also had the car we were looking for at another compound, so we had to ask about the car we had seen on the website as this was at the other compound. All… Read Full Review

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★★★★★

“Honest & very Good Customer service”

Written on: 05/09/2016 by Nolau424 (1 review written)

Purchased recently a nice car from Hilton garage, the staff were amazing straight to the point honest no hidden costs, I really recommend to anyone looking to buy a nice clean genuine. If you want to have peace of mind then this place is for you. big variety of cars available with relatively very low mileages and immaculate conditions. It's really worth a visit im sure you make up you decision first time. the Only inconvenience was the distance I had to travel since I live in London otherwise… Read Full Review

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★★★★★

“Excellent customer service 5*”

Written on: 02/09/2016

The garage offers you complete freedom to look around the forecourt with no sales people hassling you. Once you have chosen your car they allow you to test drive independently without the rep tagging along. Complete flexibility with payment options. Excellent customer service with 5* communication. The ladies were more approachable than the men, something that relaxed me and give me confidence in the whole purchasing procedure. Excellent aftercare… Read Full Review

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★★★★★

“Very efficient service”

Written on: 02/09/2016

I found the staff to be very efficient and professional both over the phone and on site. I found the car I purchased on Autotrader and enquired by phone. The member of staff arranged for the car to be made available quickly and, by the time I arrived, it was on site and ready to test drive. This was arranged quickly and after a quick discussion the sale was agreed and a deposit paid. My exisitng car was quickly evaluated for trade-in and a fair offer was made immediately. The information in the… Read Full Review

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★★★★★

“Excellent service and quality car”

Written on: 02/09/2016 by mbWard55 (1 review written)

Right from start to finish it was a very pleasant experience! Very professionally dealt with… Read Full Review

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