Gift Tree Reviews - www.gifttree.com

Click here if this is your business
★★☆☆☆
1.6 / 5
73
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Gift Tree www.gifttree.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Warning”

Written on: 20/01/2017 by firstandlasttimecustomer (1 review written)

This was my first time order for my niece birthday, it was a unique Floral Arrangement (Tropical Grace) & a bottle of Wine. The first flag was that they could not deliver on her birthday, the next bomb came with a phone call the day of (the supposed) delivery that the florist that they use (in her hometown)does not carry the necessary flowers ( until 3 more days AFTER her birthday) AND they do not carry Wine at all so it would be sparkling juice of some sort. Now to me, this is false… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gifttree Services's Response to firstandlasttimecustomer's Review

Written on: 21/02/2017

Hi,
I can definitely appreciate your disappointment when you received a phone call advising the gift you had chosen was not available. When we process our floral orders we do them on a delivery date basis rather than by when the order was placed. By working through them in this manner, we are able to process hundreds per day and it allows us to offer delivery the same day if desired. Unfortunately, there is a downside, as we came across with your order. Please know we contacted you as soon as we were able, and we can certainly appreciate the disappointment this has caused. We dropped the ball, and you were the one who paid for it as we left you with fewer options to have an alternate gift delivered. 

This is not at all the experience we want for our valued customers and I would be happy to work with you personally should you give us another chance. Please reach me, if I may be of any assistance.

Best Regards,
Sara

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Poor Quality for Price”

Written on: 16/12/2016 by rh107 (1 review written)

Purchased a fruit basket for my sister for her Birthday. I had never used Gifttree.com before and will never use them again. The product looks great on line, but my sister said the fruit was not good. The pineapple was bruised and not edible, the oranges were dry and the red apples were mushy. The only positive were the grapes and green apples they were ok. Really is upsetting to spend so much money on a gift and have it be such a disappointment all the way around… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gifttree Services's Response to rh107's Review

Written on: 21/02/2017

Hi,

I can absolutely appreciate the disappointment you felt when the basket arrived different than what you saw online. Please know this is never our intention, and I would love to assist if there is anything I can do. We appreciate you shopping with us, and want to assure you this is not typical for us to deliver gifts that are subpar. 

Please reach me, if I may be of any assistance.

Best Regards,
Sara

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Precious Child's Funeral Wreath never delivered to...”

Written on: 01/06/2016 by ellru (1 review written)

As the employer, we ordered a large beautiful arrangement for one of our employee's who lost her precious baby daughter. We ordered on Thursday. Received a call on Saturday (Memorial Day weekend) saying that there was no one to deliver the arrangement in the entire Richmond area. We offered to pick up. Then "gift tree" admitted they never placed the order and since it was the holiday weekend, they couldn't find a florist who could make the arrangement. We begged them to find a florist who… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gifttree Services's Response to ellru's Review

Written on: 21/02/2017

Hi,

We appreciate you shopping with us, and giving us your business. I want to personally apologize for the errors leading to this not being delivered. I do see the refund was processed as requested, and I know it’s not at all about the money, but more the sentiment and the thought behind the delivery.

I can not apologize enough for the disappointment and frustration we caused you with this order. In addition to that refund, we have issued a store credit in the amount of $50. It does not expire, so there is no rush to use it. 

Please reach me, if there is anything I can do.

Best Regards,
Sara

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Rancid and stale snacks and candy ”

Written on: 22/05/2016 by 07Ceebee (1 review written)

My son and his family sent a wine and snack basket to me for Mother's Day. Very pretty presentation but upon opening the snacks, stale and or rancid popcorn, candy and crackers. Plus, they thought there were two bottles of wine in the basket they ordered, basket contained only one. My daughter-in-law asked me if I liked the red or white wine the best so they must have ordered basket with both. Shame on the company for sending substandard items in a gift box when they know no one wants to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gifttree Services's Response to 07Ceebee's Review

Written on: 21/02/2017

Hi,

I can absolutely appreciate the disappointment you felt when the basket arrived in this condition. Please know this is never our intention, and we have a quality team constantly checking items to ensure this is avoided. We have a 100% guarantee on any item ordered and would love to make this up to you.

Please reach me, if I may be of any assistance.

Best Regards,
Sara

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Beautiful flowers”

Written on: 12/05/2016 by Christic (1 review written)

I ordered a mother's day arrangement and my mom was thrilled, very easy and beautiful work, I highly recommend!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“GiftTree ruined my daughter's birthday ”

Written on: 02/04/2016 by cedes1122 (1 review written)

Wow, I really wish I would have read these reviews prior to placing my order at GiftTree. I cannot believe that this company is still in business. After a botched delivery...to add insult to injury, the quality was so cheap and looked nothing like the picture. The only reason I went ahead and placed my order for a special birthday delivery for my daughter at her work is because it allowed me to request the exact day for delivery. Unfortunately, after receiving a confirmation (not estimated)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst ever!!! Paying And not sending what was ordered”

Written on: 11/03/2016 by KaitlynnLowe (1 review written)

Ive ordered a fruit and gourmet basket from gifttree and there was NO fruit in the basket only a few gourmet items!!! Worst service ever!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Company Ever!!”

Written on: 01/02/2016 by 494Olson (1 review written)

We ordered balloons, candy and champagne for our son's 30th Birthday. He NEVER received our gift. I paid extra to have the gift delivered before 2 PM. We were very disappointed. I called Gift Tree 3 times that day to be told they had a confirmation of delivery. They lied!! I asked who signed for the delivery, time of delivery and confirmation number. I was not given any information. The representatives were very RUDE and didn't care. They blamed their third party vendors. That is not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wine acceptable, Snacks HORRIBLE”

Written on: 21/01/2016 by SadSituation (1 review written)

They receive one star only because the wine was nice, enjoyable, acceptable. The snacks were HORRIBLE. They were all RANCID to the point that we had to spit them out. Every time we opened one we thought that the prior ones were an error in packing and shipping....WRONG! EACH one was GROSS. The chocolates, from a reputable company, were as to be expected however 4 of them in a box that could easity hold 12 or more was an embarrassment...or should be. I would not have come to this site to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“pricey and not reliable”

Written on: 17/10/2015 by Gibbs272 (1 review written)

Wish i had read the reviews of Giftree service on this website before ordering! Had found their prices a little bit high, especially the shipping, but thinking that for the price and placing the order one week ahead, i would make my best friend thrilled on her Birthday. Total failure. I was told on that day only that there was NO FLORIST able to deliver flowers to my friends address.And kept receiving mail after mail, day after day, saying they would try again " next day", adding a "bear" (… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“One item not what I ordered”

Written on: 03/10/2015 by Jaylynnm240 (1 review written)

 Gave 2 stars because did get order on time and 1 item was what I asked for. The Angel I ordered under Angel of Memories was correct Angel. The Tree Globe listed under Tree of Enchantment was not the tree I ordered. I ordered the Tree of Celebration listed under title of Tree of Enchantnent. The rep serving me had no idea what I was referring to. She said she couldn't find it. I told her what it was listed under. She said she finally found it. NOT TRUE!!!! What I received was the Tree… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Save your money”

Written on: 06/09/2015 by 319MacGregor (1 review written)

Received a basket for my birthday from a family member. It was the absolute worst gift basket I have ever gotten. It looked nice as a package but everything was stale. On top of that there was hardly anything in the multiple boxes. I have gotten a lot of gift baskets in my time but this one was so bad, it wouldn't even compare with anything else I have ever gotten. I tasted most things then threw the whole mess in the garbage where it belongs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lilyerik's Comment

Written on: 27/09/2015

We are in 100% agreement with this comment. Received a basket as a gift. Looks pretty, however, yes, everything was stale! Large boxes with small amount of product. Didn't really matter as we did throw it all away in the garbage, too, after trying them. Only thing we kept was the basket. Can be used to store stuff. I feel bad for the person who spent money on this. I would never ever use gifttree.com!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE THEM”

Written on: 12/08/2015

Where to begin? Ordered an arrangement for a funeral, paid $5 extra to have it delivered next day at the viewing. Received call the next day to inform me it could not be delivered that day. Agreed to give credit and guaranteed me it would arrive at the church the following day for the funeral, said I would receive a confirmation e~mail of the delivery. I didn't receive the confirmation email so I called the 800# with only an hour to spare before the funeral. Customer service representative… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“bouquet of baloon is beautiful, it is nicer than I...”

Written on: 10/08/2015 by 208Pritchard (1 review written)

bouquet of baloon is beautiful, it is nicer than I expected, everything was delivered just as I wanted. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Warning: lies about next day funeral service. ”

Written on: 09/08/2015 by Cruiseshipgirl (1 review written)

DO NOT USE GIFTTREE.COM SERVICES AS THEY LIE ABOUT AVAILABLE NEXT DAY DELIVERY. (And who knows what else). After a dear friend in the family passed away, I was online searching for a suitable flower arrangement. I am currently working on a ship in Europe and since there was no way to call, I went on the online chat to double check that although it was Saturday afternoon, that the bouquet would make it there on Sunday. I gave the funeral home address and they ASSURED me that it would be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“90th birthday cake not delivered”

Written on: 18/07/2015 by 458Jones (1 review written)

I have spent a small fortune with this company over the past couple years. That is over now and I will shop somewhere else. I ordered the Chocolate Truffle Box Cake (over $229.95) for my grandmother's 90th birthday. Gift Tree said they were going to overnight it on June 11th so it would be there on June 12th, before the party. When it did not arrive I called Gift Tree and they said it wasn't supposed to be delivered until June 17th. I made sure that the dope I was speaking with repeated the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Firstandlasttimecustomer's Comment

Written on: 20/01/2017

Gift Tree is the one that should be embarrassed, in fact they should be out of business for all the False Advertisement of what the promise and do not produce. This is horrible. My first time order was for my niece, it was a unique floral arrangement & a bottle of wine. The first flag was that they could not deliver on her birthday, the next bomb came with a phone call the day of delivery that the florist that they use does not carry the necessary flowers ( until 3 more days AFTER her birthday) AND they do not carry Wine at all so it would be sparkling juice of some sort. Now to me, this is false advertisement; why advertise something that you don't know if you the florists you contract out with carry the products you are promising?!
This does not compare to you 90 y/o grandmothers' birthday. Gift Tree should be embarrassed of themselves.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Horrible Experience”

Written on: 24/04/2015 by Sammyw311 (1 review written)

Order was not delivered. Received an email the next day saying it will be 3 days later! Yeah those baked cookies are going to taste yummy for her 25th Birthday!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Disappointing ”

Written on: 14/04/2015 by wfBurke354 (1 review written)

I purchased a fruit basket for my grandfathers birthday. I purchased it because the website said it could be delivered the following day. It was not delivered for 4 days... needless to say, late for his birthday. He recieved it and the pears were rotten and moldy, the apples were bruised and mealy, & the oranges were crushed. I called and spoke to a woman at customer service, she was nice enough and said that she would have another basket sent right out. I requested that it not be delivered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marywaymire's Comment

Written on: 24/04/2015

Oh my! Wished I read this too. Totally disappointed with this company too as they did not deliver when they said they would.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Disappointed”

Written on: 11/04/2015

Item I ordered was delivered on time, but the picture shown on the site looked 200% better than the actual item delivered. I call this false advertisement. I would DEFINITELY NOT RECOMMEND ordering from them again. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ordered a gift six days ago, still not delivered.”

Written on: 13/03/2015 by MaryAnnKreitzer (1 review written)

I ordered a pricey fruit/snack basket ($90) at Gift Tree last Sunday, March 10th, and was given an estimated delivery date of Tuesday March 12th. The item wasn't shipped until Tuesday and as of today (Friday afternoon) it is still in transit. The new "estimated" delivery date is Monday, March 16th, over a week since I ordered the item. Of course, there's no guarantee it will actually arrive on Monday. I wonder just how fresh the fruit will be when it finally gets to its destination. I read… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview