American Apparel Store Reviews - www.americanapparelstore.com

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“AA online customer service sucks”

Written on: 18/04/2014 by hyBarnes326 (1 review written)

I bought a pair of shorts online. They had a defect. They sewed fabric underneth the button making it almost impossible to button. I called customer service asking for an exchange. She said I needed to email a picture of the defect and she had to send it to another dept. to review it and they decide if I can exchange it or not. I never heard anything back. After a week I drove an hour to a store and exchanged them. I emailed them letting them know but still no response. I wont buy through thier… Read Full Review

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★☆☆☆☆

“Fraudulent service, don't buy online.”

Written on: 12/02/2014 by Anna_chet (1 review written)

I love American Apparel. Their jeans fit like a dream, but, the fact you can get all their stuff delivered to your door, definitely sounded too good to be true. I ordered two pairs of easy jeans, which came to exactly £132, which, i evaluated as being worth it-since i love the pair i own already. However, when i went to purchase them online, i was halted by a notification on the page stating that, 'your order cannot be processed.' i perceived this as being a floor in their computing system, as… Read Full Review

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Jasfadxo's Response to Anna_chet's Review

Written on: 16/03/2014

did your order say `your order cannot be processed` or `your card cannot be authorized` ?
I just tried multiple times to order and it said `your card cannot be authorized` and now I am afraid the same thing will happen to me. Please write back!

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★☆☆☆☆

“Order never arrived”

Written on: 23/01/2014 by pissedinflorida (1 review written)

I bought a groupon for american apparel with an american express gift card I received for christmas. I bought $80 worth of clothes and was given a tracking number that was completely invalid. Three weeks after ordering, I contacted customer service who gave me a different tracking # and told me my package was delivered by USPS. It was not delivered. I never received it. Instead of offering a solution, they told me they were not responsible for lost or stolen packages and to call my post office!… Read Full Review

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★★★★☆

“girls dream type of shop”

Written on: 31/12/2013 by somerewin (3 reviews written)

HM is an every girls dream type of shop. The shoe quality is awesome, customer service and shipping is great too. Definitely cant beat there prices, I find myself on that site every day its soooo addictive!… Read Full Review

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★☆☆☆☆

“Appalling customer services,poor quality ,holes in...”

Written on: 09/07/2013

Avoid this company !Arrogant dismissive customer services. I complained about garment because it started to fall apart after a couple of months of wear,I was refused refund or exchange. They attempt to intimidate complaining customers by threatening to file a police complaint if they continue to call.This is a tactic which according to the police has no basis and should be ignored.The matter is now with Trading Standards. The company has many lawsuits against them,I read in Wikipedia… Read Full Review

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★★★★★

“Excellent service!”

Written on: 21/06/2013 by Ldoyle279 (1 review written)

I ordered a dress of the American apparel website. I got an email saying it was a 'backorder' as it was out of stock and it could take 2-3 weeks to ship. As I needed the item for the next week I gave feedback on their website explaining how I would need the item for a particular date next week. I got a reply back saying I could either cancel the order or wait for it to be delivered in the next 2-3 weeks. I proceeded with the order and the item arrived 3 days before the date I had told them that… Read Full Review

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★☆☆☆☆

“Do not order from them”

Written on: 01/06/2013 by CSLH (1 review written)

I ordered some thigh high socks from AA when they had the 30% off sale. After my order arrived, I received an email from someone called James on the 1st May telling me that one of the colours had ordered had sold out and he gave me the option of a replacement or a refund. I replied to the email on the 5th if May staying that I would like to get a refund. Since then I have not had any reply from AA despite sending several emails, submitting an online enquiry and messaging them on their Facebook… Read Full Review

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★★☆☆☆

“Products great, shipping and returns shocking”

Written on: 20/02/2013

Great products but terrible online purchasing experience - unpredictable yet expensive delivery, and poor returns policy - be sure to check you can return your item at all! Ignore their estimated delivery dates online - if its anything urgent, just go into the store. If it's not urgent then I guess it's not a problem. I was told a date to expect an item (a gift). It didn't arrive that day or the next, spoke to customer services who couldn't do any more than say all shipping dates are… Read Full Review

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★☆☆☆☆

“Disappointed with this over-priced, arrogant company.”

Written on: 28/01/2013

Ordered over £100 worth of clothes as there was 30% off, wouldn't normally as it is extremely over-priced. For a start it took about 2 weeks for some of the clothes to arrive and they had sent me two of the same item. And they had forgotten to send me a pair of Easy Jeans costing £64. The clothes were creased and shoved in small bags. Rang customer services who put me on hold for a long time, and when I finally got through to someone they were very rude, sarcastic and arrogant. They… Read Full Review

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★☆☆☆☆

“Terrible return policy”

Written on: 11/01/2013

I ordered 3 items from the EU website in October 2012; 1 item was missing from the order; I returned another item (which costs approx. a 100 euros) and still haven't been refunded!! I've got proof that they received my return parcel... customer service does not answer my emails!! If I could give anyone an advice, DO NOT ORDER ANYHTING from the American Apparel EU website!!!!… Read Full Review

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★☆☆☆☆

“Absolutely terrible”

Written on: 21/12/2012

I never received my $100 order nor was I ever given a refund. I can't even get into contact with anyone. It has been over a month since I placed the order. Nice job, AA. Now I'm out $100 and my son has nothing to wear. I will NEVER ever shop here again and I'll make sure everyone I know knows exactly why… Read Full Review

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★☆☆☆☆

“LOST MY ORDER - TERRIBLE SERVICE ”

Written on: 26/11/2012

I ordered this jacket on October 8th. Today is November 25th and I still have NOT received this jacket. It has been nearly two months now. Let me describe how BEYOND TERRIBLE their service is: First, they lost my shipment. It wasn't until I followed up a week and a half later that I found out and that is when they ordered a replacement shipment. Otherwise I would have never received my shipment. When I finally did receive my shipment a month later, it was the wrong item. I had to ship the item… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 12/08/2012

I ordered a hoodie from AA a week ago today. It says it takes two business days to dispatch items and I have yet to receive a dispatch confirmation email. I have wrote two emails to them with no reply back! I am so annoyed. I have no idea where my order is and worst of all, my card has been charged the £40 the hoodie costs. Have no idea what to do… Read Full Review

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★★☆☆☆

“poor delivery service”

Written on: 07/08/2012 by sarahmeyerse (10 reviews written)

It seems like all of the people has the same problem here... Poor delivery... I still did not get my clothes although I delivered a week ago... But still I love their everything about their products, style, patterns, materials etc. I hope they will find a solution to their delivery problem soon cause I prefer to shop online only if the delivery arrives on time… Read Full Review

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★☆☆☆☆

“Order from American Apparel still hasn't arrived”

Written on: 06/08/2012

I bought two items off of the UK American Apparel site and was notified that it had shipped the same day. The estimated delivery they give is a week from when it was shipped; it has been 10 days and i've yet to receive anything. I have tried emailing their customer service but no one seems to bother to reply. I once ordered a headband and it took 2 weeks to arrive, at this time I also emailed American Apparel- but no reply! Even after I got the headband, no one bothered to reply to my email. The… Read Full Review

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★☆☆☆☆

“NEVER got my order. Do NOT order from American Apparel.”

Written on: 18/07/2012 by Ericatwin (1 review written)

I placed an online order 2 weeks ago with them. I tracked my order, and on the day it was Supposed to arrive, I instead recieved someone else's order. I got their shirt, their invoice, everything. I had ordered 3 bra's. It was a $56 order. I e-mailed and called that day and let them know of the problem. They told me that because the other peson's order number was so close to my order number, they must've gotten confused. They said they would overnight my order to me, and that it would take 2… Read Full Review

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★☆☆☆☆

“Not happy. Placed order with UK site. Order apparently...”

Written on: 29/04/2010

Not happy. Placed order with UK site. Order apparently shipped the same day as i had an email confirming this. They omitted the Royal Mail tracking ID from the shipping email so i cannot track it myself.

This was all 3 weeks ago.


I have left several messages via the on line form and their lines are open at 9.30 to physically speak to someone. I rang and got the answer machine at 9.45am. Twice. Not sure what the next step is.

They should have given me the tracking number and they perhaps… Read Full Review

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★★★★★

“Love the range of bright and colourful clothes! They...”

Written on: 27/06/2009

Love the range of bright and colourful clothes! They have some really unique pieces and great basics too. I ordered 3 dresses, 2 were delievred at the same time and one was delayed, but I was notified of the delay. I got free shipping and the overall cost for the dresses was very low, plus I love them!! Would definately order from American Apparel Store again… Read Full Review

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★★★★☆

“They don't seem to rush delivery...if you're buying...”

Written on: 19/11/2008 by dancingwedger (1 review written)

They don't seem to rush delivery...if you're buying anything for a special occasion I'd order it two weeks in advance.

I would order from them again but I would just leave a little longer in which to receive the goods… Read Full Review

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★☆☆☆☆

“I called American Apparel to make a complaint and was...”

Written on: 15/07/2008 by lreilsel (1 review written)

I called American Apparel to make a complaint and was passed to a supervisor. I was not being rude or shouting - just wanted to make a statement. The supervisor started talking over me and said my time to talk was over. He then said that he was going to hang up on me for arguing with him… Read Full Review

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