Wool Overs - www.woolovers.com

Wool Overs - www.woolovers.com
★★★★★
no rating
No reviews
Be the first

  • Customer Service

  • Quality of website

  • Value For Money

2 Questions | 9 Answers
Ask a question
? Ask our helpful community of experts about this product or company
Wool Overs - www.woolovers.com - Ask a question now

Media Gallery for Wool Overs - www.woolovers.com

Refine your search

Showing star rating of:

(cancel refinement)

Showing only reviews written:

Within the last month
(cancel refinement)

No Results Found

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Maisie1939 on 13th November 2015 Report this content
I bought a sweater from Woolovers on 16/09/15 and had it gift wrapped and sent to my daughter for Christmas. If it doesn't fit will they refund as it is several months?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Glennise Written on: 16/11/2015
They are extremely good with exchanges and refunds so I can't see this being a problem at all especially as it's a Christmas present.
Report this content SueRay Written on: 17/11/2015
Although I haven't bought anything from Woolovers quite that far in advance of Christmas - I have several times bought gifts from them for my mother and one was exchanged with no questions or quibbles after Christmas because it didn't fit. I think it must have been about 2-3 months after I bought it. I kept the original packaging and receipt just in case. I hope this is helpful.
Asked by MarinaMorley22 on 18th January 2015 Report this content
I have 10 or more of their lovely woollens, I have been very pleased with the quality and of the wash and wear, but the last cardigan bought for Christmas doesn't seem so good for a start it pilled after only one wear, I know this can be normal, so used their little gadget for removing. Then washed it by hand as I always do, but I'm afraid it has stretched quite a bit and is now too big, I would some help please?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (7)
Report this content ahs1953 Written on: 19/01/2015
As with any knitted garment, after washing, it must be dried flat. If hung by, say, a coat-hanger, the weight of the moisture will cause stretching, particularly if made with a loose knit. Hopefully, if the item is washed again and dried flat, the fibres will tighten up again. Also, as advised by Woolovers, their garments are sized generously, so best to get the next size down than what you usually wear. Hope this helps.
Report this content gizmo456 Written on: 19/01/2015
I've had same problem with one sweater pilling but it has kept it's shape. The others I have are all fine, disappointing.
Report this content Maximillian Written on: 19/01/2015
I wash all my cardigans in net bags and find that they keep their shape well. My favourites are the silk and cotton long cardigans but I have all the colours in this more limited range now. I have had some 'bobbling' with some of the lambswool cardigans but it seems to relate to colour I.e. all the blues but not camel or cream. I note your comments about the pile comb and I must order one, thank you.
Report this content stickemup Written on: 19/01/2015
I bought a pullover in summer but did not wear it until winter. It quickly pilled, and even a gentle exploratory tug on a pill caused the stitches to unknit as if they were not locked. By this time 6 months had passed. I asked the MD for a refund but got neither refund nor even an acknowledgement of my observations. The motto "Buy cheap, buy twice" comes to mind and I shall never buy anything from Woolovers ago.
Report this content Ejrigby Written on: 20/01/2015
I think you should contact the supplier as they are very concerned when an item is not up to their usual standards and appreciate customers contacting them when they experience problems. I always wash my woollens on the wool wash in my washing machine and then dry indoors on a standard clothes drier with no problems. I do sometimes experience pilling but find when I iron the garment the problem is overcome. I have never used their 'de-fuzz' gadget.
Report this content SusanH67 Written on: 20/01/2015
If I were you I would contact the company. I have several items from them and they have all washed well. Give them a chance to rectify your problem.
Report this content ritaf Written on: 23/01/2015
Hi! I like woolovers garment and wash them by hand. But this summer there was very interesting experience. After vacation trip my favorite cashmere - merino charcoal hoody was pilled. I decided to make a machine wash but with wool program and recommended temperature and detergent. I was really amazed when after machine wash it looked like pilling disappeared! Nothing can say about their gadget - I don't have it.
See All Answers
overview

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!