Wool Overs Reviews - www.woolovers.com

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“POOR CUSTOMER SERVICES!”

Written on: 13/08/2016 by Medinauo20 (1 review written)

Sent 2 cardigans back. Nothing wrong with them, just not me. Been trying to contact them for 2 days, every which way. IMPOSSIBLE to contact them... Will not shop again… Read Full Review

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“Cream Aaron jumper. ”

Written on: 01/06/2016 by McKnightvc286 (1 review written)

I had to darn hole in front of sweater. I should have returned it but it was needed. Disappointed… Read Full Review

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Wooloversknitwear's Comment

Written on: 01/06/2016































































































































































Hello, It is very disappointing to hear that you have received a faulty garment. On the odd occasion this does happen we advise customers to contact our Customer Services team. Due to the fact that you needed your garment urgently we would normally have asked you to send a photo showing the fault. A replacement garment would then have been sent out to you. I apologise for the inconvenience caused and please do not hesitate to contact us should you wish to discuss this further. Regards, Woolovers.






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“Too Small”

Written on: 17/05/2016 by MENNYLES (2 reviews written)

I always bought xl at Woolovers but when I saw xxl I thought it would be more comfy. But I see the xxl is no bigger than xl. First time I have been unsatisfied with Woolovers… Read Full Review

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Wooloversknitwear's Response to MENNYLES's Review

Written on: 18/05/2016

Hello Mennyles, I am sorry to hear that the sizing of your garment was not as expected. Please contact our Wool Overs customer service team directly and we will be happy to determine if the garment has been incorrectly sized and take the appropriate action. I apologise for any inconvenience caused. Regards Wool Overs.

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Mennyles's reply to Wooloversknitwear's Comment

Written on: 18/05/2016

Its ok I didn't write the review to be compensated in any way. I just hope in the future the XXL is really what it says it is, as I have always been more than satisfied with Woolovers.
Regards.

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“fell appart after the first wash”

Written on: 17/03/2016 by 111Woodard (1 review written)

thick but not the warmest, and does not feel nice when you touch it, I wash it once and it fell appart!… Read Full Review

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“NOT HAPPY”

Written on: 23/01/2016 by Dickson167 (1 review written)

Having bought many jumpers from you in the past (size small - size 10) I have always been very pleased and perfect fit. I have just ordered and received 4 cashmere/merino crew neck sweaters - not like your usual ones (bought in for the sale?) and all too small. Quite annoying specially as it cost me over £4.00 to send them back for something that wasn't my fault… Read Full Review

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“17 days later and..”

Written on: 20/12/2015 by Peacockut461 (1 review written)

i still didn't get what I am looking for.. so how can I evaluate a service that I paid for on the day I made my order?… Read Full Review

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“Cashmere and Merino Tank Top”

Written on: 16/11/2015 by GunnarPeterson (1 review written)

I bought two tank tops. Both tank tops rubbed up very badly within days, and ended up looking cheap. I was very disappointed having read other people's reviews. I would not buy from Woolovers again… Read Full Review

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“Dissapointing delivery service”

Written on: 22/09/2015 by Fischer159 (1 review written)

I purchased a cardigan to wear for 2 weddings with 10 days notice but didn't receive the item until 5 days after the second wedding! Apparently it was Royal Mail's fault because they didn't scan the item so it couldn't be tracked but numerous phone calls to Woolovers only ever produced the same response of 'wait another 5 days before we send a replacement'! Thankfully the cardigan is beautiful and excellent value but the delivery service was shocking which is a shame because it has scared me… Read Full Review

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“Had to ring twice to find out where my order was. No...”

Written on: 22/09/2015 by Jovani37 (1 review written)

Had to ring twice to find out where my order was. No apology during first phone call. Took nearly a fortnight to arrive. Not impressed. Arrived too late for daughters first day at sixth form for which items were needed… Read Full Review

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“Questionable quality goods”

Written on: 14/05/2015 by vwGilliam305 (1 review written)

Service from website excellent however jumpers already showing signs of pilling and only worn twice!… Read Full Review

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“Their product reviews on their website are misleading”

Written on: 11/05/2015

I recently discovered Woolovers and bought a number of items from them including jumpers and cardigans. PROS: Some items were lovely (black and grey cashmere/merino fitted polo neck jumpers). CONS: Their cream items I bought were see through (I am very fair yet you could see both my underwear and skin). I tried both a fitted polo neck and cardigan in cashmere and merino. The cream colour was lovely, the quality was very poor. Their piling comb broke after a few uses and snagged another… Read Full Review

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“Wool pills very quickly”

Written on: 08/04/2015

Disappointed that the two jumpers pilled after very few wearings… Read Full Review

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“Slow and disinterested”

Written on: 09/02/2015 by robsmith1960 (1 review written)

Wool Overs' web ordering goes great some of the time but woe betide anyone who encounters a problem as their phone line is slow and uncaring, the systems for reporting a problem are slow. I'd tell you how good they are at dealing with and correcting a problem but I haven't got there yet. Hoping my winter clothing will actually arrive this winter… Read Full Review

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“Neckline too wide”

Written on: 28/01/2015 by Dinahmyte (1 review written)

I am unable to wear wool so I choose from Woolovers' cotton or cotton and silk ranges. I have been getting constant (too many) emails from them showing the same items with different offers. The only item I thought might be useful was the Breton top as I liked the 3/4 sleeves. But the Linen and French Navy was disappointing as the linen colour was darker than in the picture. The lightweight fabric was entirely unsuitable for a Winter garment and the neckline was so wide it didn't even cover my… Read Full Review

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“Good product, terrible customer service”

Written on: 26/01/2015 by Andersen368 (1 review written)

Ordered 3 women sweaters - quality is good. Even through material is wool and cashmere, sweaters do not keep as warm as expected. The biggest complaint is the lack of customers service. I had to wait for 40 days after placing the order to receive the third sweater. When placing the order, there was no note that the garment was in backorder. The seller never notified me that there would be a delay and finally when I called to inquire when I can expect to get the product for which I had paid 30… Read Full Review

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“Wouldn't order from Woolovers again”

Written on: 16/01/2015

When I ordered the jumper the website said it was in stock (that's why I chose that particular colour), but when I rang to find out where it was I was told they were waiting for stock to arrive! The jumper itself has very short sleeves. My arms are not particularly long but these sleeves barely scrape my wrists. Shame really as this new jumper has been resigned to dog walking whereas I was hoping to have worn it with jeans when going out with friends… Read Full Review

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“Exchanges are very long”

Written on: 14/01/2015 by Scubadivingdiva (1 review written)

large size jumper - very large, sent back on 27 Dec for a medium and it has still not arrived and the price has been reduced in the sale. Better to ask for a refund then reorder to save money, shame this was not offered even though I took the time to 'chat' online with one of their staff!… Read Full Review

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“Disappointed”

Written on: 15/12/2014

warm cardigan but it is already those ballish things that poorly made wool clothing have. did not expect that considering the price… Read Full Review

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“Gone bobbly after only two washes”

Written on: 14/12/2014 by petal22 (1 review written)

I ordered two jumpers in my size, but had to send them back as the sleeves were too short. I then ordered two more in a larger size which I have washed two times and they have both gone very bobbly, disappointed with the quality. I am afraid I would not buy them again… Read Full Review

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“Scratchy!”

Written on: 30/10/2014 by Paisley299 (1 review written)

I ordered a ladies fair isle jumper and loved the colours and pattern. Unfortunately it is far too itchy to wear. Such a disappointment. How does anyone wear these!? Also, I also ordered the jumper in a size larger than my usual size to get a more comfy, loose fit. For some reason, the length of the jumper stays the same, whether you order the smallest size or the largest, which makes no sense and looks odd (the width increases considerably but the length doesn't). I also ordered a… Read Full Review

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