Wool Overs Reviews - www.woolovers.com

★★★★★
4.6 / 5
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“Non Delivery”

Written on: 29/11/2014 by 467Duckworth (1 review written)

Order Never received and when I filled out the appropriate for to confirm non receipt. I was told that once the form was received by Woolovers I would receive refund..despite calling to ensure the form had been received by Woolovers still no refund received… Read Full Review

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“delivery time”

Written on: 31/10/2014 by McPherson284 (1 review written)

The products you sell are usually good for the price but the delivery time is unacceptable.I placed an order 02-10-14 it is now the 28-10-14 and still await delivery. Had I known the lead time I would not have placed the order,that is possibly the reason you did not provide this information… Read Full Review

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“customer service”

Written on: 26/10/2014 by maggs3011 (1 review written)

product satisfactory,but customer service very poor. with little or no regard to customer opinion or to that of family or friends… Read Full Review

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“Service is not customer centric”

Written on: 29/09/2014 by 320Cochrane (1 review written)

many times the consignement sent by royal mail service are unable to track.Customer has to wait for consignment and the orders delayes/misplaced Again woolovers recommand that they will replaced the order or make a claim and reversal of the cash deducted to customer . This period is too time consuming.We have to take regular follow up with woolovr. Any consignement sent by any agency which will be eithr government of private is providing tracking numbers but woolover has no sensitivity for such… Read Full Review

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“Breton sweater”

Written on: 05/09/2014 by Dragden (1 review written)

I am very disappointed with the Breton top, it constantly slips off the shoulder and is quite uncomfortable. I have always been satisfied with my purchases from Woolovers in the past. It is a shame as apart from the shoulder problem it fits well… Read Full Review

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“When things go wrong Woolovers do the bare minimum”

Written on: 05/09/2014 by yaHooper472 (1 review written)

I paid for next day delivery, but it was 8 days before it arrived. I had to chase it every step. I was refunded the delivery charge but offered nothing in compensation for not getting my order when I needed it or for the time and trouble I had to go to in order to get it sorted - time and trouble that Woolovers should have gone to on my behalf. … Read Full Review

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“Buyer beware! Poor quality ”

Written on: 05/08/2014 by adamm68 (1 review written)

I bought what should have been same sized clothing from Woolovers. They came saying they were the same size but all three were differently sized to each other and vastly different from their sizing chart. When I mentioned this, they went on the attack blaming me for not laundering it correctly. I pointed out with photos that they were different prior to laundering. They even still had their tags on. Suddenly they refuse to answer any questions. Buyer beware! I noticed that Woolovers… Read Full Review

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“cashmere and merino wool cardigan pills”

Written on: 21/07/2014 by chichid (1 review written)

I bought the timeless crew cardigan 30% cashmere/70 % merino and I am disappointed with the pills and fuzz. I have only worn it three times and will never wear it again. Maybe it is the cashmere and wool combination. I am not sure if the silk/cotton or lambswool is better… Read Full Review

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“GREAT PRODUCT, APPALLING SERVICE”

Written on: 27/03/2014 by Dissatisfiedreally (1 review written)

Ordered three products , one arrived. Really good quality and excellent value. Waited for other two items to appear then phoned when they didn't , told I would need to wait until 10 days had passed before they activated their missing item procedure . Waited than recontacted only to be told they would email a form which I would have to download, complete, scan & then return to them, I refused. Contacted them today, told the items were in the local post office and that they had emailed this info… Read Full Review

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“Still waiting...”

Written on: 11/03/2014 by Tatew1946 (1 review written)

More than 13 days after my order was done and I am still waiting for it. On the website I've read the delivery period is 5 - 7 days, when I asked via email they told me it is 10 - 12 days. Today it is 13 days and I havent't received anything yet. I would recommend this site only if somenone needs to order items in winter and receive them in the summer... :-/… Read Full Review

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“Never received ”

Written on: 25/02/2014 by CarolineBorchardt (1 review written)

My pink jumper arrived and I am happy with it. My outstanding order is showing 2 navy jumpers and I only ordered one! I gave still not received a navy jumper (1or2)!) I have emailed with no reply… Read Full Review

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“Two orders sent abroad Have NOT arrived”

Written on: 20/02/2014 by deedeebw (1 review written)

Thoroughly disappointed - first order to Italy failed to turn up and it was a pain getting a replacement. Now the replacement has not arrived so I'll need to go through the whole process again. Other UK vendors manage to deliver in a timely manner, so I can only assume Woolovers use a less than reliable courier. At this rate it will be summer before I get my winter Jerseys… Read Full Review

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“Baggy!”

Written on: 07/11/2013

I should really have returned the item because it is really baggy for its size. The fabric is also rather thin and I would have expected better quality for the price… Read Full Review

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Lizgeear's Comment

Written on: 17/12/2013

I agree completely. I bought the women's cashmere cardigan in 'small' (because I am). width and length were fine but oh those huge baggy upper arms. If you are one of my larger sisters then it will be fine and I suspect their market is for you.

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“Second hand goods.”

Written on: 12/10/2013

I ordered three lambs wool cardigans. One was dirty, badly creased and out of shape and had a torn pocket, obviously well worn and then returned. It was intended as a gift, thank heavens I opened and checked it before I gave it to my friend. How could this have been sent out? Are returns not inspected before? I was sent a replacement, but no apology, no recompense. What a very poor way to deal with a customer. I will never shop with them again. … Read Full Review

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“Impossible to get through to pay!”

Written on: 18/08/2013 by Shirleytoo (1 review written)

Wound my way through preliminaries, but for the second time, and after many unsuccessful attempts, I found it impossible to finally make payment. Although thanked for my order, I haven't been able to pay for it!… Read Full Review

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“such poor quality”

Written on: 13/06/2013

I was so disappointed by the garment you sent. It was not how it was advertised the quality was disgusting and the jumper went straight to the local charity shop, Complete waste of my time and money . Shocking experience. I have unsubscribed and will never buy anything again or recommend to others… Read Full Review

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“I HAVEN´T RECEIVE MY PURCHASE”

Written on: 12/06/2013

According to the web page, i was going to receive my order in the next 3-5 days. It has been more than 3 weeks and i haven´t receive anything!!! but it was charged to my credit card, so??? what should i do??… Read Full Review

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“Item not received”

Written on: 22/04/2013 by Mozoo (1 review written)

I'm assuming this form was sent out to me 10 days after dispatch because my item should have been received by now... Money was taken from my account straight after the order was placed but still no goods!! Not impressed by the time taken so far, less impressed by the fact that the lady I spoke to about it thinks I should give it another week. Every where else I order from seems to be able to get my goods to me in about 3 days!!!… Read Full Review

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“pilling of woolovers woollen sweaters”

Written on: 06/04/2013

I have bought a number of sweaters from Woolovers. They are wram, attractive and inexpensive. Some wear well, some do not. My most recent purchase has worn terrribly badly and started pilling almost the first day I wore it; I am sending it back… Read Full Review

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