Wool Overs Reviews - www.woolovers.com

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“Poor Customer Services”

Written on: 18/03/2016 by Tabsterw8 (1 review written)

I waited over two weeks to receive a response to my complaint and that was only because I called up to chase. They claimed that my email had been 'put into the wrong box'. If there is a problem with an order, don't be surprised by the shoddy customer service. Don't even bother to complain (they wont respond). I will never but from them again… Read Full Review

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“Dissapointed”

Written on: 18/03/2016 by Perry26 (1 review written)

I have purchased a number of times and the jumpers were excellent. However I had a sale offer and ordered a jumper Norwegian Button Neck Jumper (N30) Navy/Cream 20 inches/51 cm Your order date: 18-01-2016 I hand washed it as it smelt a little,it shrunk so badly I was horrified, I used a wool hand wash brand. I sent an email to the company and I haven't heard anything back. So very disappointed because the jumper was lovely pre wash?? … Read Full Review

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“Wheres my jumper!”

Written on: 23/01/2016 by azHollis305 (1 review written)

Ordered a jumper on jan 1st still waiting. Was told it was despatched on 7th my feeling it has been sent by amazon who could not be bothered to find my address. It clearly has gone elsewhere no neighbours have taken it in. Am waiting for a replacement but the same thing may happen. Not impressed at all. Dee Fisher… Read Full Review

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“Low quality”

Written on: 17/01/2016 by vnDevine1982 (1 review written)

Low quality , itchy, loses color in laundry… Read Full Review

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“Excess bobbling”

Written on: 17/01/2016 by 1966Massey (1 review written)

I am very disappointed as the jumpers just have lots of fibre shedding resulting in bobbling… Read Full Review

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“Christmas present ruined”

Written on: 25/12/2015 by Annes392 (1 review written)

I have been ordering from this site for a couple of years now and on the approach to Christmas I decided to buy a present from this website, a good month before Christmas. Well thanks Woolovers, for not dispatching/losing my parcel and not informing me until the 23rd of December, that's a Christmas present ruined. Extremely disappointed in the company and will not be ordering from them again… Read Full Review

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“I have not received my order yet”

Written on: 18/12/2015

I have not yet received my order and am still waiting after being informed it would have been delivered already… Read Full Review

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“Cashmere & Merino”

Written on: 16/12/2015 by Tori163 (1 review written)

Looked very nice when brand new, but felt far thinner than I would have expected for Cashmere & Merino. However, after only a few wearings they have started pilling and are going fuzzy, not even washed yet! Good fit, good service, but poor quality materials. Will not be purchasing any more from them… Read Full Review

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“Avoid at all cost!!!!!”

Written on: 13/09/2015 by 13Rollins (1 review written)

It is becoming common practise for web based companies to send you junk email after you have used their site, woolovers is no exception. If you like receiving continuous junk emails then woolovers is the site for you… Read Full Review

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“Quality”

Written on: 05/09/2015 by fedupnumber2 (1 review written)

I don't expect the stitching to come apart when the garment has only been worn a few times… Read Full Review

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“Not up to standard”

Written on: 06/05/2015 by Dorothydunn (1 review written)

Disappointed by quality. Within a few weeks of wear and one wash,I noticed cuffs seams undoing on my husbands jumper. Also on my own Argyllshire blue jumper a hole at front like a moth hole when it was delivered. Was expecting more quality and unfortunately would be hesitant to order from you again… Read Full Review

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“PayPal glitches need sorted ”

Written on: 13/03/2015

Jumper was apparently great when my mum eventually received it. It was ordered to be delivered to her address on her actual birthday but it was delivered to me rather than her because PayPal data and company website data cannot communicate to each other. If you pay by PayPal it erases the delivery details you input. Woo lovers need to have a comment on the payment page saying ' if you are paying by PayPal delivery can only be to PayPal address'. So I was left with no present to my mum and me… Read Full Review

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“Very poor”

Written on: 08/03/2015 by anBullock437 (1 review written)

I purchased two woollen jumpers, which I was pleased with. I machine washed each only a couple of times on the woollens programme in Aeriel. Both now have a hole in. I did not read the care instructions, thinking I knew how to wash woollen jumpers, having done so countless times before without problems. Unfortunately when you purchase the jumpers nothing comes up to warn you what will happen if you do not use a Woolmark product to wash them in, you have to specifically look at the care… Read Full Review

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“Haven't yet received my order#2226901?”

Written on: 03/03/2015 by PhylisWarady1226 (1 review written)

While I can vouch for the quality of your wools, your customer service is terrible. I live in Texas. That's in the United States. I haven't yet received my order and while I've repeatedly requested verification as to where you've actually shipped it, no one bothers to reply to my anxious queries. Yet your email message of February 12th claims you've shipped it. That's almost 3 weeks ago. So where in the world is it?… Read Full Review

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Cynmorson's Response to PhylisWarady1226's Review

Written on: 04/03/2015

I am having the same experience; ordered 2 cardigans - they told me they shipped one 2/6 and the other 2/23, and neither has arrived - I am also in the U.S. I never received a tracking number so cannot verify where the packages may be!

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“Poor service”

Written on: 29/01/2015 by 12sde34ff (1 review written)

Ordered a few things back in December. Two of the items were too small and one item too big, had to pay postage for delivery when it was supposedly free.. and then again to return them. In the returns package I requested an exchange for a bigger size for one of the items and also for another one in a different colour. Still no sign of the new items and no refund for the returned garments. It's February in two days and their blaming it on Christmas! Phoned customer care who gave me no idea… Read Full Review

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“Not buying on-line again”

Written on: 28/01/2015 by Teagan1956 (1 review written)

Having bought several items online and at shows in the past I bought two cashmere and merino jumpers earlier this month but was so disappointed with the quality of the material and the style of the jumpers also your returns policy. I would probably buy again but would need to see the item before buying… Read Full Review

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“small not large”

Written on: 26/01/2015 by Tinchminter (1 review written)

I thought small meant just that - in fact it is vast. I can't see myself wearing it except as a wooly tent… Read Full Review

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“No Interest In The Customer. . .”

Written on: 25/01/2015 by 16Monaghan (1 review written)

I have no idea as to how many letters this 'review' would allow but, within this issue I would require at least a thousand. I've noticed all the published reviews are of a (5 Star) rating, I would, as possibly would others, like to see the less favourable comments. A'l. Hastings. East Sussex… Read Full Review

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“Surprisingly disappointing”

Written on: 13/01/2015 by Cino (1 review written)

Ordered previously and pleased. This time ordered way before Christmas and did not arrive, despite numerous e-mails indicating concern. Finally after Christmas they replied asking did I want a replacement(sic) or refund. As it was a present I said refund as too late. No further action numerous e-mails days of delay getting a reply, then e-mail stating it has been passed for a refund. No sign of it yet and just sent another e-mail. Then received this request to review the service!!… Read Full Review

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“Poor Quality”

Written on: 09/01/2015

I did received the order well within time. I was very excited because I took the cardigan with me on my 3 weeks vacations. I had ordered a Versatile Classic V Neck Cardigan (A2)-Black Small. After using it for once I could notice that cardigan had started looking baggy, and after the first wash it has became more baggy.It doesn't look elegant to wear. I am very disappointed. I will never order again… Read Full Review

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