Written on: 09/04/2011 by emilykat (1 review written)
I had a terrible ordeal with this company. I am just a small photographer who wanted sample postcards printed. They have a guarantee about timing and quality which they seem unable to meet. My first attempt with them resulted in terribly discolored prints. After the ordeal, I had to fight with them tooth and nail to get even an in store credit, but my shipping cost was lost. Then, upon retrieval of my store credit by placing another order, my order, which was guaranteed to be delivered on a... (read more)
Written on: 14/03/2011
DO NOT USE THIS COMPANY. i ordered 50 business cards with overnight prints back in February.... my business card design was pretty plain (all black with my info in the center with a light brown filigree border around the card).
I get my first order that I ordered on 2/15 - and the cards have white boarders, and they are stuffed into a tiny envelope. Half of the cards were damaged. So I called and they said I wanted the white border, and that there was nothing they could do. I designed the... (read more)
Written on: 22/12/2010
We placed two orders with Overnightprints.com for a total of 3 business cards. The front design on all 3 were from the exact same file. However all 3 cards were completely inconsistent in coloration. The solid black background on the front was black on one, charcoal on another, and looked like a marble texture on the third.
When I called to request a refund the customer service representative I spoke with asked if I submitted the file in CMYK, which I did. She apparently did not believe me... (read more)
Written on: 10/09/2010
I ordered a set of business cards from overnightprints.co.uk and was surprised to find out that they were in fact printed in Germany and they were not printed overnight. I did not realise that unless I paid an extra delivery charge that my order would take up to 2 weeks to arrive! I contacted customer services who I found helpful and ended up paying the extra to get my cards delivered within a week. I am please to say that the quality of the card stock (I went for the premium) was very good... (read more)
Written on: 23/06/2010
Placed an order in May, when checking a month later, via phone, found out that there is a problem with the image size, so that's why they didn't print them, even though money was charged a month ago. I did provide a valid phone number, however nobody looked into this issue.
When I decided to amend an order, I've asked for a priority shipping, instead of that I was provided with priority printing(Yeah! - I mean after a month of waiting I am being charged extra for them to print the cards for... (read more)
Written on: 31/03/2010 by Alamo Mo (1 review written)
Well to be honest After I read some of the reviews after I placed my order for 1,000 double sided business cards I begun to worry thankfully there was no need to at all.
Simply it took 5 days from placing the order to delivery today here in the UK and I can not fault the quality of the cards, the printing was spot on as per my own design and a good price as well and finally their service I can not find any reason to complain about the company.
I will have no problem in recommending this... (read more)
Written on: 17/12/2009
overnightprints.com is an awful site. i do not recommend using them. they have the worst customer service. (read more)
Written on: 03/11/2009
I've used Overnight Prints loyally for years, rarely having any problems. However, my most recent order was printed and shipped far past the time they promised, and when I contacted the company to ask about it, the customer service rep was downright rude and acted as if I was at fault.
After checking my math a few hundred times, I realized I was in fact correct, and they took longer than they promised to fulfill my order, causing it to get to me a day AFTER I needed it. Waste of money.
I... (read more)
Written on: 09/05/2009
I just cancelled my order with overnightprints.com. This was a repeat order. With this order, they did not notify me that they had put a hold on my order. When the order did not arrive after a full week, I tracked the order and discovered the hold - there was a problem with a file. They were able to fix the problem on their end in about five minutes. After sitting on the order for a week without notitying me (the rep said they sent an email but "a lot of times spam filter block these... (read more)
Written on: 26/10/2008
I do not recommend Overnight Prints! Unhelpful customer service in my experience. 50/50 chance my printing work will be completed correctly I feel. They botched an order I placed for my business and then only offered a 10% discount on future jobs to make up for it. Now I personally find it very difficult to contact their customer service. There are many other great online printers have delivered me reliable products that I am more happy with. Therefore I do not recommend OvernightPrints.com. (read more)
Written on: 15/10/2008
They answered all my questions, helped me as best they could but you get what you gave. Alignment issues were caused by the template I used, not their work. 100% satisfied, and have now used them several times. (read more)
Written on: 08/02/2008 by snapclickflash (1 review written)
I would never use Overnight Prints again as in my opinion they didnt lift a finger to retain my business, when I had an issue with my order! (read more)
Written on: 11/05/2007 by JenniPhan (3 reviews written)
Since I moved away from my family I've been sending the holiday greeting cards these past four years. I've tried a different online printing company every year and just this past holiday season I used Overnight Prints. I've most satisfied with this company compared to all the other ones in my past experiences. The offer high quality products at pretty decent prices. I absolutely loved my greeting cards from them and I would definitely be ordering from them next year. (read more)
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