Average Ratings for The Phone Co-op
- Reliability
- Customer Service
- Speed Consistency
- Value for Money
- Overall rating
6 Reviews For The Phone Co-op
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Guest 10th Oct 2009
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Dont ever use this company!!!! They are terrible! They made me pay for a new instaltion when the previous tentant alreay had a phone line with them and there was only two weeks between him moving out and me in. They never ring you back when they say they are going to. I mean never even when you ask for confirmation that they will. Their customer service is extremely poor it is shocking. I will stick with BT from now on they have so much better customer service
- Read Guest's full review and ratings (88 words)
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Guest 28th Jul 2009
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This appears to be a well run ISP. Staff are friendly, you know who you are talking to, you can get someones direct dial extension and their personal e-mail. You do not often have to leave a message asking for a call back, but on the very few occasions when I have had to, someone has always phoned back promptly. When I origianlly moved my ADSL service to The Phone Co-op I had DNS problems, which they sorted out OK. They even apologised for only being able to advise on my Windows machine and not ...- Read Guest's review (131 words)
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matthewsjp 20th Jun 2009
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Phone Coop's ethical principles are apparent in its honest pricing as well as environmentally sound operating practices. I have found its service reliable with speeds normally around 6MB. I have been in contact with its customer services only to sign up for and then extend services - I have never had any faults or problems to report. I regard the Phone Coop as good value compared to big providers with lower upfront prices (that in any case double after a few months) but dismal standards of rel ...- Read matthewsjp's review (90 words)
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Guest 10th Feb 2009
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I found The Phone Co-op to have a very poor technical support. Not open on Saturday afternoons or Sundays. In my experience there was no way of talking directly to technicians, after waiting in a queue for 15 minutes all they did was take a message and get someone to call you back at an unspecified time when you are invariably not there.
If you want reliable connections and it is important to have faults rectified quickly, in my experience forget it.- Read Guest's review (88 words)
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Guest 13th Jan 2009
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Generally I'm happy with the service. I had an old Speedtouch router which never worked but as soon as I changed for a Netgear I was online and (touch wood) everything has been fine ever since. I got my last bill and extra charges amounted to about £3 worth of international calls which is a much better deal overall than i had with BT. Phone Co-op is about £30/month all told, my BT bill was closer to £50/month/- Read Guest's review (97 words)
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37201xoIM
18th Oct 2008 Reviewer rating:
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The Phone Co-op are, I think, simply too small an organisation to be an effective ISP: they do not have the resources to deal with technical problems - and, despite the far-from-bargain prices, they claim not to have the financial resources to provide adequate technical support. While I'm a supporter of co-operatives in principle, I would very strongly advise anybody against considering using the Phone Co-op's internet service. I have had (due to my own inertia!) three years of unreliable serv ...- Read 37201xoIM's review (240 words)
Related categories
Web Links
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The Phone Co-op
The UK's only telecoms co-operative, and 2008's Best Social Enterprise, The Phone Co-op provides line rental, broadband and mobile services to homes and businesses ... New to The Phone Co-op?
www.thephone.coop -
Broadband from The Phone Co-op
Home Broadband ... Our broadband options offer something for every type of user, from those who just check their email once a day, ... For broadband and phone packages ? we could save you money.
www.thephone.coop -
About The Phone Co-op ? Access to Broadband Campaign
As a founder partner of the Community Broadband Network, The Phone Co-op has been at the forefront of initiatives to develop community broadband. ... We are a backhaul provider to many networks (e.g.
www.liquidzope.com -
The Phone Co-op and Resurgence
Resurgence have formed a partnership with The Phone Co-op to offer you a great deal on phone calls, line rental and broadband.
www.phone.coop -
The Phone Co-op - Affinity Partner
The Phone Co-op is the Ethical Consumer Best Buy for line rental and broadband services (2006). Voted second-best provider for customer satisfaction by Which?
www.phone.coop -
Poptel - Homepage
The Phone Co-op offers telephone, broadband, hosting and other telecoms products. All services are climate-neutral and their customer service gets a 98.5% approval rating.
www.poptel.net -
Hippyshopper: The Phone Co-op: the green Internet Service Provider
The Phone Co-op is an ethical communications company offering cheap broadband and dial-up internet connections, as well as both mobile and terrestrial phone packages.
www.hippyshopper.com -
The Phone Co-op | Sustainable partners | Consumer guide | Soil
Please click on the link below to refer to The Phone Co-op website. You can use The Phone Co-op for your phone calls, broadband and line rental, in single combinations or in packages.
92.52.112.178 -
Ethical Pulse » Blog Archive » The Phone Co-op launches new fund
The Phone Co-op is launching a new fund to help social enterprises start and develop. ... These include fixed line and mobile telecoms, broadband, web hosting, and phone systems.
www. ethical-junction .org -
The Phone Co-op AGM 2009 | Software Cooperative News
Yesterday I phoned into The Phone Co-op AGM 2009 and heard the reports, most of which you can read ... What does ADSL mean? Asymmetric Digital Subscriber Line. Essentially, what we sell as broadband.
www. news .software.coop
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