NewNet Reviews - www.newnet.co.uk

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★★★☆☆
3.3 / 5
62% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Beware of Underhand Cancellation Terms”

Written on: 23/09/2014 by TristonBradshaw323 (1 review written)

We were issued with a 12 month Service Schedule. On the 15th month we sought to cancel the agreement, we were then informed that we must continue to pay for a further 3 months following the delivery of the cancellation notice. This notice period is not only excessive but it is buried away in their terms and conditions and not made clear on the service schedule terms. If you are looking for server colocation then just go directly to ServerHouse.co.uk, it will be cheaper and you won't be… Read Full Review

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★☆☆☆☆

“website left unreachable for a week - newnet unconcerned”

Written on: 02/11/2013

Newnet dns software did not allow underscore ( _ ) record names, which are necessary for DKIM authentication, so we requested a transfer out of our .com domain. That day we lost both website and email access, so we called them and were told that we should not have input the new nameserver addresses (their transfer-out process would not continue until we did so!) At this point, the url for our site resulted in a `page not found` error. We asked them to put the ns entries back, which… Read Full Review

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★★★★★

“Excellent”

Written on: 15/02/2013 by TerryLester (1 review written)

I've been with Newnet for over six years and I can't fault the service which has been reliable throughout. With ADSLmax I get a download speed of over 3Mbps (day or night) which is very good for my location. I did phone support once when my download speed dropped really low but it appeared to be a BT fault which resolved itself. The support staff member that I spoke to was very helpful and did phone me at home later to check that everything was working ok - now how many ISPs would do that? I… Read Full Review

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★☆☆☆☆

“Awful company, awful service. I don't mind putting up...”

Written on: 07/04/2011

Awful company, awful service. I don't mind putting up with poor performance for a short period as long as they do something to rectify it... but Newnet's customer service is appalling. I will never use this company again and I would never recommend them. My advice, stay away.
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★★★★★

“I'm based in Portsmouth and have their 24Mb service. I...”

Written on: 11/02/2011

I'm based in Portsmouth and have their 24Mb service. I get 17-18Mb on my connection and can't fault it. Always works. Only outages I see are due to windows 7 dropping my PC network port. Great service… Read Full Review

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★☆☆☆☆

“I instructed NewNet in October 2010 to install a phone...”

Written on: 05/01/2011

I instructed NewNet in October 2010 to install a phone system and an ADSL line for broadband. We required VOIP and internet to log into a hosted environment.
To date 01/2011 the broadband has remained intermittent which has affected our business, we have incurred costs as a direct result of NewNet, the response from NewNet is poor. Calls & emails have gone unanswered, apromises and agreements have been broken, poor communication, starting to feel that they simply do not care and it is me that… Read Full Review

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★★★☆☆

“Easily and quickly setup when joined Newnet on the...”

Written on: 23/12/2010

Easily and quickly setup when joined Newnet on the upto 20 Meg service.
Major reliability issues at higher connection speeds, service was adjusted to sync rate of 8100.
After 1 year looking to leave.
Connection drops at least every 2 days, strangly when I'm using on the net, despite many chats with friendly staff they have never solved this issue and I'm sure I can get better service for my £16 per month… Read Full Review

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★★★☆☆

“Since December 2009,the Broadband speed has on three...”

Written on: 31/05/2010

Since December 2009,the Broadband speed has on three occasions gone from 1.9Mb/s down to 120kb/s. I get lots of sweet talk from the helpdesk,but it appears it is beyond Newnet to solve this problem.If they were as fast as solving the problem as to blame the users equipment,I would be happy.My patience with this ISP is about to snap.A capped service of this type is hardly worth £17.95p per month!
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★★★★☆

“Reliable and UK based support staff but could be...”

Written on: 17/03/2010

Reliable and UK based support staff but could be slightly cheaper… Read Full Review

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★★☆☆☆

“Paying for the 24MB/s service I received a grand total...”

Written on: 18/01/2010

Paying for the 24MB/s service I received a grand total of 2MB/s (when I was lucky). Due to my didstance from the exchange I put up with this, however, learned to my dismay that you get hammered when you try and cease your service.

Just over a year after starting with Newnet I phoned to cancel my service due to moving house. I was forced to pay a £32 +VAT cancellation charge, and will be charged £88 for my 'Free Modem' if I dont send it back to them at my own cost.

Beware the Newnet small… Read Full Review

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★★★★☆

“I've been with Newnet since 2007 & it has been...”

Written on: 04/01/2010

I've been with Newnet since 2007 & it has been reliable & consistent for just about the entire length of the service. There's been a few drop-outs on occasion, but nothing major or lengthy.

I also signed my mum up with them over a year ago as my experiences with Newnet have been positive. Her internet link failed, but communication with Newnet support was good via email. Probably took a week or so to resolve the problem, which was ultimately traced back to the BT line.
I notice most people… Read Full Review

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★★★★☆

“I have been with Newnet for broadband for about 8...”

Written on: 09/12/2009

I have been with Newnet for broadband for about 8 years and also use them for hosting. I have used other broadband providers who have mostly been for clients and friends. Overall my impression is that Newnet are about as fast as the best of the others. They are very stable and nearly always a restart does the job if there is a problem overnight.
The best aspect is their support. They are usually contactable after less than one minute. They do not pick up the phone and then let you hang on… Read Full Review

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Guest's Comment

Written on: 29/06/2011

I agree with this writer. The service, if ever you need it, is always prompt, efficient, polite, and clear. What a change
from Tiscali, Pipex and others! What is more, you do not have to sign up fro 12 or 18 months at a time. Go for it if you want reliable home broadband service.

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★☆☆☆☆

“probably the WORST support staff in the industry,...”

Written on: 19/11/2009

probably the WORST support staff in the industry, they're plain stupid minimum-wage morons that wouldn't know the difference between broadband and a rubberband.

awful, awful, awful!
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Guest's Comment

Written on: 25/07/2011

This is NOT the Newnet I recognise. I have, over three years, found them stable and their support team first rate. They are polite, patient, and knowledgeable.

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★★★★★

“Brilliant. Speeds are good, connection is very...”

Written on: 07/11/2009

Brilliant. Speeds are good, connection is very reliable. I only ever had problems twice, both because I'd gone over my prepay download limit without realising (although they do send you warnings when you're close). When I called customer services, I got through straight away to an intelligent person (was with Tiscali before, went through hell with their customer services), and they got the problem sorted instantly. It was the cheapest of the ISPs I could find with high customer satisfaction… Read Full Review

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★★★★☆

“Good reliable service with friendly customer back...”

Written on: 19/09/2009

Good reliable service with friendly customer back up.Almost no waiting on the phone!Have been with Newnet since Feb 2007.Using a 12GB limit,they do nag when
you get to 10.Not necessary really, when you can log in and check usage for yourself… Read Full Review

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★★★★☆

“I have been on Newnet 8MB Broadband package for about...”

Written on: 03/09/2009

I have been on Newnet 8MB Broadband package for about 2 years.
I have found their service very reliable, and consistently fast.
I would recommend them… Read Full Review

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★★★★★

“Hosted a few sites with Newnet and I have found that...”

Written on: 09/05/2009 by Culcullain (1 review written)

Hosted a few sites with Newnet and I have found that their customer service has been excellent, if they can't answer your query straight away they will ring you back. Mostly my calls have been answered promptly without the endless options I have encountered with previous providers and the help has always been delivered efficiently, patiently and courteously… Read Full Review

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★★☆☆☆

“I have now come to the end of a mandatory 12 month...”

Written on: 05/09/2008 by search (1 review written)

I have now come to the end of a mandatory 12 month contract. I had expected to move but my exchange has not been unbundled as announced. Although New Net may have its weaknesses, for example, not the cheapest of providers, they are far from entirely unfortunate and I now find in looking around for a move that I'm less confidant about a migration. Plusnet is possible but Newnet probably scores better on its telephone help which is UK based… Read Full Review

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Moontek's Response to search's Review

Written on: 17/12/2009

I have only just read this review, as I am with plusnet and looking to move. A word of advice to you, I hope its not too late !!! They operate a seriously heavy traffic prioritising policy, and they also block ports. so forget any sort of peer to peer use, download rates of about 17Kb is the norm. Even downloads from respectable sites such as Microsoft for software updates are often as low as this. My BT test results are as follows:-
<br/>Download speedachieved during the test was - 632 Kbps
<br/> For your connection, the acceptable range of speeds is 600-7150 Kbps.
<br/> Additional Information:
<br/> Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
<br/> IP Profile for your line is - 7150 Kbps
<br/>Who's at fault, me, BT or plusnet ? Quite obvious I would think.
<br/>Secondly dont pay them by credit card because if you want to stop paying them they will NOT stop taking the money. they took payments for somebody else's account from me for 6 MONTHS and the only way I could stop it was to cancel my credit card, I never got any money back. can you really trust a firm like this ????

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★★★★★

“Support is best I've had so far with an ISP, and UK...”

Written on: 18/03/2008

Support is best I've had so far with an ISP, and UK based, the buying of extra bandwidth usage has changed after a few people started to complain and the system is now better for everyone.

Over all the best I've had since I was able to get broadband and I'm also getting the best speed ever. Well recommend NewNew… Read Full Review

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★★★★★

“I have been a Newnet customer for a couple of years...”

Written on: 22/01/2008

I have been a Newnet customer for a couple of years now, and I have been really impressed with their service.
With Newnet, I feel like I have all the "small company" benefits (friendly customer service, tailored package), with all the "big company" advantages (great service and technical support)… Read Full Review

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