Fast.co.uk Reviews
Latest Reviews
★☆☆☆☆
Written on: 07/03/2012
“Poor Customer Service, Expensive”
I had been with Fast for almost 5 years. With increasing demands for bandwidth, I found that I was occasionally exceeding my download limit, with the result that speeds were strangled by them to slower than dial up. I decided to leave them but was offered their LLU broadband, which was a little bit cheaper and had a higher download limit. I decided to go ahead and sign up to the 3 month contract. However, I had nothing but trouble with their LLU service. The download speeds I experienced fluctuated...
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★★★★☆
Written on: 12/08/2011
“Request for MAC Code”
Having read a few of the reviews here I was a little bit apprehensive when I asked FAST for a MAC code. With the advent of iTunes, iPlayer etc I wanted to change provider for more download capacity. I have been with FAST since 2007 and have not had a single problem. Having asked for a code I had a customer support email asking what they could do to make my stay with them, I told them, and I am still with them! If you are unhappy, tell them, you never know they may be able to help....
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★☆☆☆☆
Written on: 14/06/2011
“i left a review for fast on a site that seems to be...”
i left a review for fast on a site that seems to be owned by them ispreview and it was promptly deleted and replaced with review praising their service. fast are rubbish, expensive and rude. they have called me a lyer for the review i left on another site and had this replaced with another review which was not mine. i was with fast for quite a long time and during this time had email problems and connection problems which they could not be bothered to fix and kept blaming british telecom. i would...
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★★★★★
Written on: 18/01/2011
“I arrived at Fast.co.uk in April 2008. ”
I arrived at Fast.co.uk in April 2008. This followed 12 months of ADSL hell with Virgin Media, where the internet connection became consistently unstable and slow from the moment their service began! The only "help" I received from Virgin were e-mails suggesting I check this, that and the other, and no offer from Virgin to do anything else to resolve the issues. From day one of the service with Fast my internet service was fast and stable. It was also a blessing to be able to speak to intelligent...
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★☆☆☆☆
Written on: 29/09/2010
“Having been with Fast for a year with no problems,...”
Having been with Fast for a year with no problems, when I moved house initially had no hesitation in signing up to them again. However one month later, after ENDLESS e-mails and phone calls am still enduring dial-up speeds with no sign of improvement. Worst of all has been their customer 'service'. They have been variously: rude, dismissive, sarcastic and consistently blamed the slow speeds on everyone but themselves (bt, the line, my equipment etc.) before finally admitting that "my profile...
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★★★★★
Written on: 30/08/2010
“One of the better, if not best, broadband providers. ”
One of the better, if not best, broadband providers. For a few pounds more you get consistent connection, as fast as possible internet speed for your line, and excellent customer service. I have been with them for over 2 years now and no complaints at all. I have a 20GB per month package costing 23GBP and it certainly seems consistent. It will depend on your phone line of course, but I get a reasonably consistent 11Mbps (measured periodically at speedtest.net) on an up-to 24Mbps package. Definately...
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★★★★☆
Written on: 13/05/2010
“After the utter nightmare of Tiscali, a carrier pigeon...”
After the utter nightmare of Tiscali, a carrier pigeon would have been an improvement. That said, I've now been with Fast for about 2 years and have no complaints. Steady connection, good speeds, no throttling, helpful customer service. A few months ago I did get a major issue of frequent disconnects, but that was clearly a line problem. It was affecting my phone as well, so I contacted BT myself and they came quickly and fixed it (problem was with master socket luckily, so no charge) - maybe a...
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★★★★★
Written on: 28/04/2010
“Only been with Fast for about a week but everything...”
Only been with Fast for about a week but everything seems great. Had a slight problem when I did not receive my welcome email with my login details, I phoned them up and it was all sorted within minutes. I can't fault them at all - I will keep Y'all posted :-)...
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★★★★★
Written on: 08/03/2010
“I wouldn't normally bother with a review but given how...”
I wouldn't normally bother with a review but given how against the current trend Fast are I couldn't avoid it. Having spent several years tolerating continuous throttling, over-bandwidth limit charges and appalling tech service I made the switch to Fast. What a breath of fresh air. Sure you pay slightly more but it can easily be justified; they don't throttle you (regardless of what you do), the tech support guy is just that - he's not some monkey in a suit reading from a sheet, he actually listens...
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★☆☆☆☆
Written on: 03/03/2010
“I have never had so much trouble obtaining a reliable...”
I have never had so much trouble obtaining a reliable business service. The problems are not so much unforseable issues, no they are blatently customer unfriendly policies. They have limits on storage, limits on bandwidth, charges for everything (ok so does everyone else) but they don't tell you when these limits are about to kill the service, so the first you know about it is that it fails at the most inoportune times. Their solution? tell you its your fault for not going to their site and checking...
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Showing 1 - 10 of 49 Reviews
★★☆☆☆
Written on: 22/12/2009
“When I first found Fast.co.uk, I asumed it was an...”
When I first found Fast.co.uk, I asumed it was an expensive and high quality Service, and having been sick of the usual rubbish ADSL has to offer, I got myself onto their network. Now sad thing is, all my issues from my previous ISP carried on over, and after 5 months of making sure the problem wasn't me with their support, all they offer is to "Send a BT engineer over", which to me seems to be more of a scam than anything. Fast.co.uk offer high quality service when it gets to you, but sadly...
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★☆☆☆☆
Written on: 17/12/2009
“i signed up with these. the service was superb for...”
i signed up with these. the service was superb for months, speed was always around 5 to 5.5, i never once remember loosing my connection then literally over night i noticed lost connections then speed went from top notch to bottom of the barrell,not much more than dial up. i decided to contact there surport to get this problem sorted and im still trying to resolve this issue to no avail. they in my oppinion, just play for time, i sent them results one after another, for what, nothing at all. 3 months...
Read full reviewDuketheduck's response to Guest's Review
Written on: 22/12/2009
This is exactly the same problem I had, the service has just been getting worse and worse, and though the issue is BT, all they have done is offer to send a BT man round my house for £200. Rip off when the problem lies within THEIR exchange
Guest's response to Guest's Review
Written on: 11/07/2011
What exactly do you expect them to do if the problem lies at BTs exchange? They can contact BT and report the problem but then they have to wait for BT to sort it out and I wouldn't hold your breath for that.
★★☆☆☆
Written on: 07/12/2009
“Expensive and a lower (up-stream) speed than the...”
Expensive and a lower (up-stream) speed than the competition for much less money, pleasant support, worth it perhaps when fast.co.uk perform well, but in my case a service of ever decreasing quality..... Having been with fast.co.uk for about a year now I have to say that what a disappointment they have turned out to be. I note with interest that earlier reviews have mentioned positively the quality of the service, where as currently, a number of reviewers have mentioned issues similar to those...
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★★★★☆
Written on: 03/11/2009
“I have been with fast.co.uk for over 4 years and in...”
I have been with fast.co.uk for over 4 years and in many ways they are an ideal ISP. I have had good constant speeds and only one disconnect. Fast are pricey and as I am retiring soon I have decided to request my MAC and shop around for a broadband / phone bundle. The customer service is usually excellent but I am rather disappointed to say that I am having problems in getting my MAC code from them at the moment. Overall it would be unfair of me not to rate fast highly. It's just a pity...
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★★★★☆
Written on: 03/11/2009
“Have read some of the recent one star reviews with...”
Have read some of the recent one star reviews with some disbelief. Have been with Fast.co.uk for about two years and overall, I am very impressed. Reliable connection and speed and above all, excellent customer service. When you ring for support, the phone is answered promptly, normally within ten seconds and you are speaking with an English speaker who knows their stuff which makes a change from a foreign call centre who's third language is English. Worth knowing - if your internet speed drops...
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★☆☆☆☆
Written on: 23/10/2009
“I am really dissapointed with this ISP, and I think...”
I am really dissapointed with this ISP, and I think their customer supporters have been lying to me. I seem to have an impossible to fix problem of dialup speeds. Every day, all day, for the last 3 weeks I've put up with speeds of dialup. All you'll ever be told is to check your router, check your wiring and so on, when it's never even you. After enough evidence to prove the problem wasn't being caused by me, I was just being ignored and they will constantly lie. Fast support maybe, good support...
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★☆☆☆☆
Written on: 09/10/2009
“paying for a premium service, recieving dial up...”
paying for a premium service, recieving dial up speeds. Technical support fob you off although quick to reply. Also been extremely abrupt on the phone. avoid like the plague...
Read full reviewZoey322's response to Guest's Review
Written on: 23/10/2009
I found this review very helpful because... It's true, they give you dialup/
★☆☆☆☆
Written on: 24/09/2009
“Beware of Fast.co.uk - at first glance they seem like...”
Beware of Fast.co.uk - at first glance they seem like they're an excellent company, especially in contrast to many other broadband companies. Let it be noted though, it's all a facade. After a short grace period, be prepared to experience a variety of disconnects and speed changes. Further, the usage caps become problematic. Finally, when you actually decide to contact the customer service, you get stonewalled with some guy who reads off a piece of paper and gives you insincere encouragement and...
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★★★★☆
Written on: 18/09/2009
“Absolutely love the Fast.co.uk customer service - just...”
Absolutely love the Fast.co.uk customer service - just call a normal number and get through to a person who knows their stuff and doesn't make you go through all sorts of stupidly obvious procedures and checks. Download speeds are pretty good and consistent, not throttled as far as i can tell. My only issue is the high price - i don't mind paying a bit more for the good service but sometimes I am tempted to save myself £15/£20 or so a month by switching. Having said that - when...
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★☆☆☆☆
Written on: 03/08/2009
“An alternative, just throw your money in the bin with...”
An alternative, just throw your money in the bin with the satisfaction a big company doesn't have it. All you are doing is paying a premium price for the exact same product (or inferior in most cases)than every other provider. But if you have a problem instead of speaking to someone in mumbai you get a call back from a good old fashioned british idiot who still just reads from a script. Oh and you can rest easy that you money isn't going to a large corporation, instead it just goes to a small company...
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Showing 11 - 20 of 49 Reviews
★★★★★
Written on: 30/07/2009
“Been with Fast.co.uk for 2 months wish I had changed...”
Been with Fast.co.uk for 2 months wish I had changed before, customer services first class no overseas call centre's have had no problems to migrate apart from previous suppliers software (AOL) (always off line) would recommend to anyone and have do so! ...
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★☆☆☆☆
Written on: 03/07/2009
“ Fast.co.uk Is expensive and not all that much better...”
Fast.co.uk Is expensive and not all that much better than cheaper providers in terms of speed. it is nice to speak to a person who understands english, pity the one on the end of the phone for set up didn't understand what she was doing and had my flat mate attempting to connect through another ISP basically if you have a life outwith the internet and can solve simple computer problems on your own, forget it this service is far too costly for very little extra. Worth noting the tie in periods...
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★★★★★
Written on: 10/06/2009
“Fantastic company. They have the best customer service...”
Fantastic company. They have the best customer service I have ever received. I have wasted so many hours on the phone to other ISPs like virgin ,tiscali and nildram who were all terrible. I emailed customer support (at 10pm) because I went over my usage. I got a personalised email from a REAL PERSON within half an hour saying that it would be added within a few minutes. Can you get this service from any other provider? Fast cost a little more per month but I have probably saved this much on phone...
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★★★★★
Written on: 08/04/2009
“Having suffered the declining service of AOL for the...”
Having suffered the declining service of AOL for the past two years,and after spending a great deal of time trying to find an efficient Broadband provider I have just subscribed to FAST.co.uk HAVE I STRUCK GOLD... YOU BET!!! Installation was quick and only took about ten minutes even for a novice like me! The support team at FAST are polite, helpful and extremely knowledgeable. Based in the UK nothing seems too much trouble for them. Calls are answered promptly on a landline number with no options...
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★★★☆☆
Written on: 13/12/2008
“Switched away from Fast to O2 as it meant a saving of...”
Switched away from Fast to O2 as it meant a saving of nearly £20 per month. I was asked to email them a list of personal details and account info which I did (ommiting my router password as I had forgotton it). They emailed me back asking for the password so I sent them the number along with a comment saying "you don't make this easy do you?". Now normally, I would expect it to be left at that, but instead I got an email (from what seems to be the only support guy there) telling me that...
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★★★★★
Written on: 04/12/2008
“I use this ISP for my home and business broadband. ”
I use this ISP for my home and business broadband. The service is first class and the tech support is even better, they actually care about your end of the phone line and not just what they can see on their screens like a lot of other companies. I cannot recommend these guys enough, the only downside is that you cannot get an unlimited service (100gb a month would be ridiculous for me though, I only use 10gb a month maximum at home and 4gb at work) and the prices are definitely on the high side...
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★★★★★
Written on: 20/10/2008
“Been with them for over 12 months and I've never had a...”
Been with them for over 12 months and I've never had a problem. My router reconfigured itself and the helpline was like ringing up your uncle who also happens to be a tech-head wizard. They're knowledgeable with out being patronising and just enourmously helpful. I can't rate them highly enough. I'd Facebook them if I knew their names. Just brilliant service - my only criticism is that when I ring up and tell them I'm thinking of switching they never offer me a better deal! I've given a 9 because,...
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★★★★★
Written on: 14/10/2008
“Excellent phone manner and staff are both...”
Excellent phone manner and staff are both knowledgeable and courteous. I would definately recommend this provider wholeheartedly. The actual connection is great with no lags in the evening or at weekends. Couldn't ask for more and am a very happy customer. Great broadband with no fuss. I found the support staff to be very competent and recptive and helpful....
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★★★★★
Written on: 25/09/2008
“Odd that this ISP has a 3 month contract, yet unlike...”
Odd that this ISP has a 3 month contract, yet unlike many others there seems to be no reason to move away. Yes you can get cheaper - but after hanging on to an 0845 number for ever before finally speaking to a clueless call-centre monkey I'd rather pay extra and have lower blood pressure. No 0845, no automated phone answering, no being plunged into a telephonic abyss when you're placed on hold. Callback rather than hanging around waiting, and when the help comes it goes above and beyond. First...
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★★★★★
Written on: 15/09/2008
“Having used other ISP's who have employed underhanded...”
Having used other ISP's who have employed underhanded fair use policies, have provided under educated technical support staff and have no concept of what a customer acutally is ... fast.co.uk has been a breath of fresh air! I have only been with them for a week now, after migrating away from EzeeDSL, the service has just been excellent. I guess the moral of this is, you get what you pay for!...
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Showing 21 - 30 of 49 Reviews
★★★★★
Written on: 02/09/2008
“Fast.co.uk is a *great* isp. Their customer service...”
Fast.co.uk is a *great* isp. Their customer service and technical helpline people pick up the phone after a couple of rings, and are polite and technically knowledgeable. I've been with them over a year and have never had any problems, downloads speeds are very fast, connection is super stable and I frequently get
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★★★★★
Written on: 02/09/2008
“Migrated to Go-fast after constant cut-off connections...”
Migrated to Go-fast after constant cut-off connections with my previous ISP. Dreaded having to set up my computer to a new ISP, but I was guided over the phone by a very knowledgeable member of their support staff, and within 2 minutes I was connected and online. A breath of fresh air and worth every penny to have peace of mind....
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★★★★★
Written on: 13/07/2008
“All good points after moving from Nildram my drop out...”
All good points after moving from Nildram my drop out had stopped and my speed was up. Even told me about a problem with my line and got it sorted 6.1mb from a 8mb line Im over the moon with that... Im going to move my second line to them as well, Very pleased with the service 100% Keep it up Fast.co.uk...
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★★★★★
Written on: 07/06/2008
“Fantastic service, telephone support is amazing and...”
Fantastic service, telephone support is amazing and really know their stuff. The extra few £ per month are worth spending if you want quality. Overall a very good provider, worth the money and giving a very good reliable connection. 10/10 ! ...
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★★★★★
Written on: 04/06/2008
“I have been with Fast.co.uk for approximately 18...”
I have been with Fast.co.uk for approximately 18 months. There hasn't been any problems with connections and the speed has been good. Their customer service team are excellent, they know what they are talking about and are always helpful. Highly recommended....
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☆☆☆☆☆
Written on: 27/05/2008
“Not worth the money for me personally and I do not...”
Not worth the money for me personally and I do not recommend Fast.co.uk, I feel I received a lot of problems with them so far I moved to them hoping for a low ping but I got 70 all the time so I rang up asking about this. They told me ok we will take of inter league for you which will lower your ping down to about 20, after that happened my ping went to 120 all day. So rang up asking why this is and all I got was to ring back later as far as I am concerned....
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★★★★★
Written on: 20/05/2008
“I have only been with fast for a short time days but...”
I have only been with fast for a short time days but am extremely pleased with the service so far. I moved to them from Pipex and immediately my connection has stopped dropping out and the speed has improved. I needed to telephone their technical support people a couple of times to get logged on. If they can't answer straight away they don't keep you on hold but ask you to leave a number and they call you back. I didn't need to do this because they answered the phone half way through the message....
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★★★★★
Written on: 17/05/2008
“Customer service is perfect, always get through...”
Customer service is perfect, always get through straight away and very helpful. A little expensive but you get what you pay for. Highly recommend Fast.co.uk as an internet provider....
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★★★★★
Written on: 10/05/2008
“Been with fast.co.uk for nearly a year now. The BEST...”
Been with fast.co.uk for nearly a year now. The BEST ISP on the market. First class customer service (they know what they are on about) always glad to help, never a phone que to get through and its a local rate number! Never had any connection issues. A GREAT ISP. Its worth paying the extra cost, well recommend Fast.co.uk...
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★★★★★
Written on: 09/05/2008
“Switched to Fast.Co.Uk almost a year ago after a very...”
Switched to Fast.Co.Uk almost a year ago after a very bad experience with another ISP. Straight away I got much faster download speeds, which have proved to be reliable and constant. The service has only been down once (briefly) in almost a year. I rang the helpdesk for assistance in setting up my POP 3 email account, the phone was answered instantly, and I was talked through the setup by a very helpful guy. Nothing was too much trouble for him, and his advice was excellent. I haven't needed to...
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Showing 31 - 40 of 49 Reviews
★★★★★
Written on: 15/12/2007
“I've been with Fast.co.uk for nearly 2 years now,...”
I've been with Fast.co.uk for nearly 2 years now, having been let down like many others, by Tiscali. I migrated over and instantly had faster speeds and no more disconnections. Everytime I call fast.co.uk they answer quickly, know what they're talking about and have been honest with me. The few times I've asked them to call me back they always have done without fail, and most importantly the service just works....
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★★★★★
Written on: 01/12/2007
“UK based customer support, phone answered after about...”
UK based customer support, phone answered after about 2 rings, genuine helpful people who are obviously from a technical background. I have been with fast about a year now with no problems except initially I didnt understand how to set the router up. The unfailingly courteous helpline guy talked me through it and I got there in the end. Speeds are always good and I've had no reliability problems at all....
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★★★★☆
Written on: 15/11/2007
“Connection is stable with pretty good speeds at Fast....”
Connection is stable with pretty good speeds at Fast. There is actually an AUP (Acceptable usage policy) that applies to fast.co.uk customers and if you read that carefully it does mention fair usage etc. Personally I do not rate their customer service as they always say they will ring back and then never do! Most people love Fast but my experience leads me to rate it like this....
Read full reviewBobmartin's response to 324642_Medrial's Review
Written on: 15/12/2007
I disagree with this review because every time fast have promised to call me they have done, and I can't see anything in their policy that suggests a fair usage policy - are you confusing them with an ISP with a similar name perhaps?
☆☆☆☆☆
Written on: 01/11/2007
“Service is dreadful at Fast.co.uk, always down or very...”
Service is dreadful at Fast.co.uk, always down or very slow. Customer service is worse. Admitted there was a problem but refused to compensate, still took monthly money for a service they were not providing....
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★★★★★
Written on: 01/10/2007
“There are probably cheaper ISPs out there, take your...”
There are probably cheaper ISPs out there, take your pick, but fast.co.uk don't impose hidden clauses, fair usage policies or restrict traffic such as P2P like many other's do (quoting from their website). These guys are a pleasure to deal with. Highly recommended. I've used and dealt with several ISPs over the years and fast.co.uk are fast.co.uk are an example to all - great customer service, e-mails answered in minutes rather than hours or days, a normal telephone number (not 0845/0870), fast...
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★★★★★
Written on: 21/09/2007
“Have been with Fast for nearly 2 now and have always...”
Have been with Fast for nearly 2 now and have always checked out the cheaper providers as their offers come out, but every time I've come to the conclusion that cheapest is never best and that I am getting a very good service. I'd highly recommend fast to people who want a top class service....
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★★★★★
Written on: 05/08/2007
“They are a brilliant ISP, only one thing missing with...”
They are a brilliant ISP, only one thing missing with Fast.co.uk is that they don't have their own forums. At the moment I am talking to them about setting one up and they are interested, but, they need people to show any interest in it. If you are interested in having your own fast forums where you can have your say about any new ideas you would like to see then e-mail them....
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★★★★★
Written on: 16/07/2007
“I have been with Fast for just over a month and have...”
I have been with Fast for just over a month and have been getting consistent full speed at all times. Having just left Virgin because of the poor speeds this has been a refreshing change. I'm not a big time downloader so I went for their 2Gig per month max package. This suits me for general internet browsing and e-mail and I can use their "what have I used" checker to see if my downloads are in line with what I expected....
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★★★★★
Written on: 20/06/2007
“Fast.co.uk have provided a consistent and reliable...”
Fast.co.uk have provided a consistent and reliable service. Everything they promise has been delivered. Support is superb and they will call you back, service means a lot to this company. I am very impressed and would definitely recommend them, I just wish other companies could match this level of service. This is customer service at its best....
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