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| Reliability | 6.8/10   |
|---|---|
| Customer Service | 7.5/10 |
| Speed Consistency | 6.5/10 |
| Value for Money | 6.5/10 |
| Overall rating | 7/10 |
Full review by
chrisalex
on 15th Mar 2008
User Rating : 1
Respect :
0
Good Points: Download speed was good
General comments: Well that sounds all good, but have any of you had problems with the upload speed, and then having to deal with their `customer services`? Like all companies the proof is when you have a problem and Entanet in my experience has not been satisfactory for me. I asked for a upgrade for my upload speed, and guess what, after working during the day, the upgrade was requested, and the next day my upload speed was worse as far as I am aware. Up and down, not consistent, rang technical support they said was a BT fault, or my equipment, but, hey, WAS NOT their fault as far as I am concerned.
And had nothing what so ever to do with my upgrade request!
This went on for over a week, Entanet said not their fault, BT said not their fault, must be your computer! However, I have a computer and a laptop, two different makes and models, and bought from two different companies, I changed the router, had computer and laptop checked out, wires changed by a `friendly `ex BT man and still a problem. Entanet would not claim responsible as far as I am concerned.
Official BT man came to check the line in my house, just in case, and he said the fault was not there, but further up the line. I had had enough, I was sure it was Entanet fault, and decided to change provider to IDNet, and hey presto! Once I was on their was no fault! I do not recommend Entanet.
chrisalex's review and ratings | 262 words
Review by
krazykizza
on 26th Feb 2008
User Rating : 9
Respect :
0
Very good ISP. Not with them yet, but there good at advising best package, great reviews, friend said they were 6mbps 98% of the time. But pricey @ £30+
krazykizza's full review | 50 words
Review by
ChrisBUK2
on 8th Jul 2007
User Rating : 10
Respect :
0
I rarely give such good reviews, but Entanet really do deserve it.
I migrated from BT because I was getting terrible speeds, which I believe is caused by BT's traffic management. I was also fedup with BT's customer services who I had trouble understanding.
Since moving to ADSL24 (one of Entanet's resellers), I now get solid speeds 99% of the time. My speeds have gone from 300kbps, to 6900kbps.
Customer service is extremely good, they are all UK based and speak very good English (a very nice c ...
ChrisBUK2's full review | 212 words
Review by
treebeard
on 31st May 2007
User Rating : 8
Respect :
0
Entanet is averagely priced, has excellent support, backed by a large IT company so they seem to know what they are talking about and seem capable of supporting popular 3rd party hardware without too much hassle.
treebeard's full review | 43 words
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